Compare Delinea vs SailPoint

Delinea

Based on 68 reviews.

SailPoint

Based on 72 reviews.

Sample Customers

Delinea Secret Server

Secure-24, University of San Diego, International Rescue Committee, San Francisco Ballet, Perkins Coie, University of San Diego, D.S.S. Limited, Turbo's Hoet, Eclipse Computing, Cathay Bank, Stellarise, J&R Consulting

Delinea Privileged Access Service

Boeing, Citi, Credit Suissw, Delta, Duke Energy, FDIC, GE Capital, Harvard University, Johnson & Johnson, Major League Baseball, Michelin, Microsoft

SailPoint Identity Security Cloud

Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL

Osirium

Mental Health Concern, M-Netics, NHS, Thinkmoney

Popular Solutions

Delinea Secret Server

9 reviews

Delinea Privileged Access Service

3 reviews

Delinea Authentication Service

1 reviews

SailPoint Identity Security Cloud

16 reviews

Top Industries

Computer Software Company

10%

Manufacturing Company

10%

Financial Services Firm

10%

Government

Financial Services Firm

15%

Computer Software Company

10%

Manufacturing Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Reena Bhardwaj
Senior Quality Analyst at a retailer
My main use cases for Delinea Secret Server revolve around implementing it for our Privileged Access Management,...
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Francesco Panacea
Senior Consultant at a consultancy
I use the product to secure the system administrators' access to the crown jewels of the customer.
Read full review of Delinea Authentication Service »
Francesco Panacea
Senior Consultant at a consultancy
I typically use Delinea Privileged Access Service within my IT infrastructure management for consulting, to secure...
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Review 1 of 3

Narayanan D
Principle at a manufacturing company
We are already using SailPoint Identity Security Cloud in that space for the ID perspective and I think I did this...
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Review 1 of 1

Customer Service

Siva Jp
Chief Architect - Cloud Xperienz Platform - CIS Technology Office at a tech vendor
The support team must be more mature. When we log a ticket for some issue, by the time the support personnel resolve...
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Vera Ruivivar
IT Security Risk and Compliance Manager at a outsourcing company
We have had no problems with the support team. They get back to us within the agreed timeframe.
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Gantavya Sharma
Server Projects and Operations Administrator at a comms service provider
I rate customer service and support as six out of ten.
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Subhash Mahato
Associate Software Engineer at a tech services company
Though I tried to reach out to the support team via email, I did not get any response from them.
Read full review of Delinea Privileged Access Service »
Jared Ochieng
Information Technology Security Specialist at a computer software company
Since I'm speaking as a system security engineer, most of the time we're able to solve any problems the customers...
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ChrisMorrison
Technical Engineer at a tech services company
Their technical support is very good. If you run into problems with the deployment, for example, then they will help...
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NajibulIslam
Technical Account Manager (Information Security) at a security firm
The support provided thus far has been satisfactory. For straightforward problems, we are capable of resolving them...
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Udana Kasiwatte
Solutions Strategist at a tech consulting company
Responsive, knowledgeable, and professional
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NajibulIslam
Technical Account Manager (Information Security) at a security firm
While support is good, sometimes the documentation, especially for newer features, is not. That can be a challenge....
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Tor Nordhagen
Executive Director at a consultancy
The technical support for Thycotic is very good as might be expected. The members of the support team that I have...
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Chijioke Ugwu
Presales Executive at a tech services company
I had issues with the discovery of a particular service account with a particular dependency during a proof of...
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ChrisMorrison
Technical Engineer at a tech services company
The technical support team has helped us with a lot of situation and are great.
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Anonymous User
Principal Solutions Architect at a computer software company
Technical support is okay. I've dealt with bad tech support services on other solutions, however, in the case of this...
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Darius Radford
Principal Solutions Architect at a computer software company
The technical support is good. They were able to give us support when we needed it.
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FabioPericoli
Director / Engineer at a tech services company
Technical support is fine but as I said, it could be a little more friendly.
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Peter Rajic
Technology Infrastructure Senior Analyst at a educational organization
I have not contacted technical support. We had our representative involved, and he brought in a technical person to...
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Sharkrit Impat
Head of Platform Engineering at a computer software company
Technical support from Delinea is good. I used the professional service at the beginning, and so far, there have been...
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Anonymous User
Director at a tech services company
Their technical support is all right. Some of the open-source stuff isn't supported properly, but generally, it is...
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Anonymous User
Systems Administrator at a tech services company
Customer Service: Customer service is 10/10. Technical Support: Technical support is 10/10.
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Anonymous User
Manager at a consultancy
Availability of technical support has always been a concern.
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Anonymous User
SE & Manager Of Internal Systems at a tech services company
Technical support is good. Online and offline documentation is clear and well written. Support technicians are...
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Sharkrit Impat
Head of Platform Engineering at a computer software company
They are pretty good when it comes to basic support. If you have questions or concerns beyond the basic support you...
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Anonymous User
Product Security Engineer
I have only used technical support once and it wasn't bad. It was slower than I wanted, but I don't think it was bad.
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Taras Dubrova
BDM at a tech services company
The tool's product support is nice.
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Anonymous User
Senior Security Engineer at a insurance company
The technical support needs improvement. For example, if you have any problems on the server configuring the IIS,...
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Anonymous User
Manager at a consultancy
We haven't used technical support.
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Anonymous User
Threat Protection Architect at a consumer goods company
Technical support helps us regularly. We have not had any big issues, so overall, no problems.
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Anonymous User
Enterprise Architect - Information Security at a transportation company
The technical support is quite good. When I was implementing this solution, they were able to assist me and did a...
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Anonymous User
VP - Enterprise Solutions at a comms service provider
Their technical support is good.
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Anonymous User
Assistant Technical Manager at a tech services company
Technical support is good. There is always somebody available to assist us with issues.
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Review 1 of 30

Kaustubh Partha
Technical Support Analyst at a financial services firm
SailPoint's technical support is better than ServiceNow's. SailPoint's team consists of specialists who handle...
Read full review of SailPoint Identity Security Cloud »
Quach Van Lam
Security Officer at a financial services firm
I've dealt with technical support. However, I don't have much to comment on.
Read full review of SailPoint Identity Security Cloud »
SushantAggarwal
Architect(IAM) at a tech services company
We have not used technical support directly, but our clients use them, and we have not heard of any problems.
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HamadaElewa
Technical Sales Manager at a tech vendor
The support is very good. I rate the support team an eight and a half out of ten.
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Praveen Jalumuru
Technical Project Manager & Senior Security Architect at a tech vendor
The customer service is excellent, with quick response times and comprehensive support from the SailPoint team....
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Tomi Pitkanen
Head of ICT Security at a energy/utilities company
We are only the second customer in Europe who is using the consulting services. The majority of the service is with...
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RiyasAbdulkhader
Security Consultant at a financial services firm
Technical support is good.
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Anonymous User
Delivery Manager at a tech services company
I would rate the technical support a 4/5.
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Anonymous User
Security Consultant at a tech services company
Customer Service: 7/10. Technical Support: 8/10.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Referent and IAM architect at a tech services company
Technical support is very responsive. When I created a ticket, they responded the same day. I had questions, more...
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JohnOdisho
IT Engineer at a energy/utilities company
So far the integrators have been doing the support. I wish the support from SailPoint was a little bit faster than...
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Anonymous User
Management Consultant at a computer software company
I have not had experience with technical support.
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DharmendraKumar1
Senior Manager Cybersecurity at a tech vendor
Technical support is very good. I would rate them a nine out of ten.
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Anonymous User
Lead IAM manager at a tech services company
Technical support is efficient and very, very good. If you raise a concern, support is readily available with a...
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RaziFarooqui
Hse Manager at a retailer
Initially, there were numerous interactions with tech support, but after resolving some initial issues, the process...
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Anonymous User
Information Security Architect and Senior Analyst
Their technical support was very knowledgeable of their product, and we get answers within a day or so most of the time.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Solution Architect â€“ Identity and Access Management , Platform services at a pharma/biotech company
I have not interacted with their technical support.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
IT Access Management Process Leader at a consultancy
Customer Service: Very good. Technical Support: Very good.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior IT Consultant at a consultancy
Customer Service: 7/10. Technical Support: 8/10.
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Mohammed Ather Khan
Technical lead at a tech services company
We've had issues with support.
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Anonymous User
IT Consultant at a computer software company
I haven't contacted the technical support team yet.
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Anonymous User
Assistant Manager at a financial services firm
The SailPoint IdentityIQ technical support can be a bit irritating when doing system inspections. When you have an...
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Anonymous User
Sr. Application Test Engineer at a tech services company
Very good. Support is provided even on weekends.
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Anonymous User
Assistant Consultant at a tech vendor
We only used support for a few months initially and they were very, very good. There was no problem at that time....
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Matt Thomson
Principal Consultant at a computer software company
Overall the technical support is relatively good, especially from a customer point of view. I think that the support...
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Anonymous User
Senior Technical Consultant at a tech services company
Customer Service: Good. Technical Support: Good - via a forum (Compass) and ticketing system. SailPoin
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Anonymous User
System Engineer at a consultancy
Our company's client, who uses the product, takes care of the technical support for the solution.
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Anonymous User
Identity Management Infrastructure Services Senior Analyst at a insurance company
Customer Service: It was ok. Technical Support: It needs to improve SLA.
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Anonymous User
Senior Manager at a consultancy
Technical support is responsive and helpful, and I would rate them seven out of ten.
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Niraj Joshi
Implementation Engineer at a tech services company
The technical support is not very good but it is good. They can improve.
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Review 1 of 30

Technical Support

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