Compare Dell Technologies vs Dynatrace

Dell Technologies

Based on 1777 reviews.

Dynatrace

Based on 352 reviews.

Latest Research

Buyer's Guide

Dynatrace vs. Moogsoft

June 2025

Dynatrace vs. Moogsoft

Updated: June 2025

Buyer's Guide

Dynatrace vs. Moogsoft

June 2025

Moogsoft vs. Dynatrace

Updated: June 2025

Sample Customers

Moogsoft

RetailNext

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

Popular Solutions

Dell PowerEdge Rack Servers

130 reviews

17 reviews

30 reviews

11 reviews

0 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Government

Financial Services Firm

20%

Educational Organization

17%

Computer Software Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
VP IT Operations at a computer software company
We use Dell PowerEdge Rack Servers primarily in a virtualized environment for our company. Our company performs all...
Read full review of Dell PowerEdge Rack Servers »
Kuldeep Bh
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »

Review 1 of 5

Anand_Kumar
Enterprise Architect at DXC Technology
There are three major things that I look for. The first is that it is undoubtedly tier one, as per Gartner. This...
Read full review of Dynatrace »

Review 1 of 1

Customer Service

Nick Hamilton
Enterprise IT Architect at ESTI Consulting Services
The Dell support is excellent, they have a lot of knowledge and can work us through our issues quickly.
Read full review of Dell PowerProtect DD (Data Domain) »
A. Ahad Alam
Head Of Systems Group at NCCPL
Dell support is better. Basically, in our region, no physical resources required to prevent such things. We need to...
Read full review of Dell NetWorker »
Koba Sopromadze
Head of IT Infrastructure at a financial services firm
Technical support is good. We have received good next-day technical support from them.
Read full review of Dell SC Series »
Letarik Terefe
ICT Project manager and Development Team Leader at Ethiopian Roads Administration
Customer support has been good so far. It's possible the good service is somewhat related to the license agreement we...
Read full review of VxRail »
MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
The support that we get from Dell is really important because everything works fine when it's working fine, but...
Read full review of Dell PowerMax »
Pavaredh Poungkeaw
Product Manager at Ratchathani University
We create tickets for support. We are using the Dell portal and if we have any problem with VMware or hardware, we...
Read full review of VxRail »
Mohamed-Mousa
IT manager at CNE
Their support is excellent, but here I'm referring to all our Dell products, because I haven't had to contact them...
Read full review of Dell PowerEdge Rack Servers »
Sekou Knox
System Engineer at a comms service provider
The technical support for this solution is very good and we can contact them at any time. I would rate them a ten out...
Read full review of Dell PowerEdge Rack Servers »
Mickael Marimbert
System Administrator at a outsourcing company
The technical support is good and also effective. There was one time that I resolved an issue myself.
Read full review of Dell PowerEdge Rack Servers »
Robert-Nilsson
Business Development Manager at Gignos
I have found the support from Dell EMC Avamar to be not as good as Veeam. The time it takes to receive support could...
Read full review of Dell Avamar »
Matthieu Enders
Ingénieur système at a media company
Their support is very good. I would rate them an eight out of ten. They can be more reactive when sending parts. The...
Read full review of Dell PowerEdge Rack Servers »
Shahab Vahdatian
Technical Specialist at Pouyan Pardazesh Tehran Co
Our company handles software issues but uses technical support for hardware replacements. Due to sanctions in Iran, I...
Read full review of Dell Unity XT »
Freddy Vergara
Director of Maritime Geoinformation at ARMADA DEL ECUADOR
Ecuador is a small market, so we do not have much access to local tech support. There are a lot of local commercial...
Read full review of VxRail »
Anonymous User
Systems Engineer at a healthcare company
We've had to use very little tech support, but so far it has been fine. Mostly we had some assistance with it during...
Read full review of Dell Unity XT »
Roshith Mele Areekkal
Deputy Secretary at Life Insurance Corporation of India
We don't have on-site support. We rely solely on their offline support. We receive on-site support upon upgradation....
Read full review of DD Boost »
Anonymous User
Storage and Virtualization Engineer at a healthcare company
Our local SE guy is awesome. Everything we have is set to call home, so that's the set-and-forget for us. If there's...
Read full review of Dell Unity XT »
Mohammed Farooqui
Platform and Backup Support Senior Manager at a financial services firm
I would rate the technical support for this solution a seven out of ten. Since the start of COVID, there is a...
Read full review of Dell PowerEdge Rack Servers »
Marc Mooney
Operations Supervisor at a tech services company
We have the Call Home feature, which is a kind of preemptive alert for us. So Dell EMC has been telling us when there...
Read full review of Dell Unity XT »
Rocco Guerriero
Chief Executive Officer at Contour Data Solutions
In terms of customer support for Dell PowerMax, I come from the old EMC world, and you can't get better support than...
Read full review of Dell PowerMax »
Tahir Shahid
Chief Consultant and Architect at Tahir Professional Services
With respect to the technical support, there is room for improvement. Because of the model that they are adopting,...
Read full review of Vblock [EOL] »
Anonymous User
Senior Engineering Manager at a media company
The technical support from Dell is satisfactory. There is always room for improvement in terms of response time and...
Read full review of Dell vSAN Ready Nodes »
Adalberto Filho
Storback at storback
Dell EMC support is good.
Read full review of Dell NetWorker »
Rob Morc
Responsable arwuitectura at a transportation company
Their support is very good.
Read full review of Dell PowerStore »
Anonymous User
Storage Engineer at a retailer
If I were giving advice to another company looking at Dell PowerStore, I would say that you cannot go wrong with...
Read full review of Dell PowerStore »
Anonymous User
Consultant
They provide the same great support that I always receive with all Dell products. Their support is one of the best....
Read full review of Dell PowerStore »
Anonymous User
Station Manager at a tech services company
Dell support is proactive. I'm happy with their support. They're active and supportive.
Read full review of VxRail »
Austin Ajaegbu
Enterprise Information systems/Wintel Systems Administrator at a financial services firm
Customer support has come through for all the technical issues we have faced.
Read full review of Dell VxBlock System »
Anonymous User
Systems Engineer at a tech services company
Technical support is good. Overall we've been satisfied with their service.
Read full review of DD Boost »
MuathAlhwetat
SAN and UNIX Administrator at a comms service provider
Technical support for this solution was great. They are very quick to respond.
Read full review of Dell Avamar »
Anonymous User
Engineer at a tech services company
When I deployed the Replication Manager and detected issues, I found that the technical support was not really...
Read full review of Dell AppSync »

Review 1 of 30

Anand_Kumar
Enterprise Architect at DXC Technology
Their support system is good. I would rate them at 9.5 out of ten. People generally don't pursue it since it's a...
Read full review of Dynatrace »
FerencJordanics
System Engineer at a tech services company
I have contacted the support from Dynatrace and they are very good. I had only one question from the support and I...
Read full review of Dynatrace »
Anonymous User
APM Platform Architect at a transportation company
Technical support is really great, and they're very quick. If they cannot fix it, they're very good about escalating...
Read full review of Dynatrace »
Anonymous User
Software Engineer at a pharma/biotech company
I have definitely had to use technical support. The technical support team, customer service team, and Dynatrace...
Read full review of Dynatrace »
Anonymous User
Cloud Engineer at Clearsale
Their technical support is excellent.
Read full review of Dynatrace »
Alex Bielecki
Cloud Practice Specialist at a tech services company
I am a partner, so I know people in technical support who I can contact.
Read full review of Dynatrace »
Anonymous User
Middleware Engineer at a insurance company
Support is pretty good overall. Occasionally, you will get that support person who is not real responsive. However,...
Read full review of Dynatrace »
Bill Masters
Principal Engineer at DISH Network Corporation
We had a good experience working with their technical support.
Read full review of Dynatrace »
Anonymous User
Application Support Analyst
We used a guardian to begin with. He trained us and helped us quite a bit. I think we had him for about six months....
Read full review of Dynatrace »
Anonymous User
Consultant at a tech services company
It's very good technical support. We don't have many issues with the product but when we have, we get very quick...
Read full review of Dynatrace »
Anonymous User
IT Analyst Senior at a financial services firm
I personally have not used tech support, but we have other people on the team that do engage with the vendor more...
Read full review of Dynatrace »
Anonymous User
Managing Director at a computer software company
The technical support is phenomenal - they have a call program called Dynatrace ONE, which is like a customer success...
Read full review of Dynatrace »
Anonymous User
QA Performance Lead at a manufacturing company
Technical support is pretty good. Not only the technical support, but the upper managers, they are also very...
Read full review of Dynatrace »
Anonymous User
Senior Systems Analyst at a leisure / travel company
I submit a ticket once every week or every two weeks. They always have been pretty comprehensive in their responses....
Read full review of Dynatrace »
Anonymous User
Gerente de Operaciones at a consultancy
Technical support has been really good. Truthfully, we seldom use it. However, when we use it, it's fast. It's...
Read full review of Dynatrace »
Ratmir Balajayev
Head of Technical Department at Jetinfosystems Azerbaijan
My experience with Dynatrace customer service and support has been positive. The support team is responsive and...
Read full review of Dynatrace »
Anonymous User
Tech Lead Infrastructure at a financial services firm
We used tech support one time. We did in Fabric. We have internal cloud, called C3. So C3 and Fabric, we had a little...
Read full review of Dynatrace »
Anonymous User
Software Developer at a government
We haven't been in touch with technical support lately. However, when we have contacted them in the past, they have...
Read full review of Dynatrace »
Anonymous User
Project Lead Engineer at a construction company
Technical support is always available to assist. They are very good.
Read full review of Dynatrace »
Anonymous User
Enterprise Monitoring Architect
Our tech support guy is amazing. What I try to do, because I know how I am and I get irritated when someone comes to...
Read full review of Dynatrace »
Anonymous User
Senior Systems Engineer at a transportation company
We haven't used technical support.
Read full review of Dynatrace »
Anonymous User
CEO/Founder at Keizer Consulting Group
We use tech support. How I would rate them depends. So some of our problems are quite complex, because of how we've...
Read full review of Dynatrace »
Samy Senthivel
Enterprise Monitoring Service Manager at a tech vendor
We have called the technical support and most of the calls are returned quickly. Some of them will be a real...
Read full review of Dynatrace »
Anonymous User
Performance Engineer at NAIC
They have a very active community.
Read full review of Dynatrace »
Anonymous User
Product Manager at a financial services firm
Currently, we get the vendor support directly. Their support is adequate.
Read full review of Dynatrace »
Anonymous User
DevOps Manager at a insurance company
We used tech support just on the implementation side of it, initially, for a day. They were knowledgeable and helpful.
Read full review of Dynatrace »
Kevin McNall
Director, Digital Projects and Practices at Rack Room Shoes
Technical support has been great. The first line of defense is their chat through the UI, which is really simple....
Read full review of Dynatrace »
Anonymous User
Operations Manager
I have used technical support many times, but it's more an issue of the learning path, it's more being acquainted...
Read full review of Dynatrace »
Richard Mitchell
DevOps Leader at a legal firm
Talking about Dynatrace as a company, the people I've spoken to have always been responsive. The support is always...
Read full review of Dynatrace »
Anonymous User
Platform Engineer at a financial services firm
Anytime I can't find the answer immediately in docs or answers, I just open a ticket. They are very good about giving...
Read full review of Dynatrace »

Review 1 of 30

Technical Support

No Data Available

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