Compare Dell Technologies vs Dynatrace

Dell Technologies

Based on 2001 reviews.

Dynatrace

Based on 362 reviews.

Latest Research

Buyer's Guide

Dynatrace vs. Moogsoft

December 2025

Dynatrace vs. Moogsoft

Updated: December 2025

Buyer's Guide

Dynatrace vs. Moogsoft

December 2025

Moogsoft vs. Dynatrace

Updated: December 2025

Sample Customers

Moogsoft

RetailNext

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

Popular Solutions

Dell PowerEdge R-Series

148 reviews

13 reviews

122 reviews

19 reviews

0 reviews

Top Industries

Computer Software Company

12%

Manufacturing Company

10%

Financial Services Firm

Government

Financial Services Firm

21%

Computer Software Company

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at a outsourcing company
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Gouranga Maiti
Sr. Project Manager IT at a manufacturing company
My usual use cases for Dell PowerMax require high throughputs, so I need computing power in addition to IOPS, which...
Read full review of Dell PowerMax »
Anonymous User
Supply Chain and Procurement Specialist at a tech services company
We use several versions of Dell PowerEdge R-Series. Most of the servers we currently use are the R350s. R370s are not...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at a aerospace/defense firm
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

Manish Indupuri
senior DevOps engineer at a tech services company
Our main use case for Dynatrace is that we deployed Dynatrace OneAgent across our AKS nodes to monitor pod level...
Read full review of Dynatrace »

Review 1 of 1

Customer Service

Niraj Shah
Founder Owner at a wholesaler/distributor
Technical support is very good. They offer round-the-clock technical support, and we have many other resources...
Read full review of Dell PowerEdge C- Series »
Marc Gaethofs
ICT manager at a real estate/law firm
The technical support could be better. The problem with Dell support is that you have to explain your case to...
Read full review of Dell PowerVault »
Pranav Telang
Lead Architect at a comms service provider
I would rate Dell's customer service or technical support highly because I was part of Dell EMC in Johannesburg from...
Read full review of Dell PowerStore »
Gouranga Maiti
Sr. Project Manager IT at a manufacturing company
Dell's support is nice.
Read full review of Dell XtremIO »
Abdul Rehman Abid
Manager Enterprise Solutions at a tech services company
I rate technical support from Dell Unity XT a nine out of ten.
Read full review of Dell Unity XT »
Anonymous User
General Manager at a tech services company
The technical support is okay, but it could be better.
Read full review of Dell NetWorker »
Anonymous User
Solution Architect at a tech services company
Tech support has taken a downturn since the acquisition, and that's not just for the Unity. The skill, the people,...
Read full review of Dell Unity XT »
Leadoffsol67
Lead Offering Solution Architect Cloud and Workload
I haven't had a good experience with technical support. It takes them a very long time to resolve issues.
Read full review of Dell NetWorker »
Anonymous User
Senior Systems Technician at a government
The support for Dell PowerEdge servers is magnificent.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Deputy Head of IT Service at a government
I would give technical support a rating of 3/10.
Read full review of Vblock [EOL] »
Eric Meiser
Senior Consultant at a tech services company
In the beginning, we had to put in a lot of requests with their technical support. Now, we have fewer tickets. The...
Read full review of VxRail »
Kirihettige Anton Asiri Prasad
Systems Engineer at a tech services company
Dell's technical support is very supportive, and I would rate them nine out of ten.
Read full review of Dell PowerEdge VRTX [EOL] »
Pascal Blonde
Administrator Systems de Reseaux at a comms service provider
It is different for PowerEdge. It is a bit different for the PCs. For the servers, support is very good indeed. I...
Read full review of Dell PowerEdge R-Series »
Riad SAYAH
IngÃ©nieur Avant vente at a tech services company
Dell EMC support is very responsive and helpful.
Read full review of VxRail »
Stefan Hermes
Director/technischner it- leiter
I've been consistently struck by the profound depth of knowledge exhibited by both the general representatives and...
Read full review of Dell PowerEdge R-Series »
Sazeen Mohammed
Systems Engineer at a government
I have not dealt with technical support from VxRail yet. We have not had any issues.
Read full review of VxRail »
Chris-Stanley
IT Manager at a hospitality company
I would rate technical support as a 10 out of 10.
Read full review of VxRail »
Anonymous User
Pre-sale and Post-sale Engineer at a reseller
Technical support has been very helpful and responsive. They are knowledgeable. We're quite satisfied with their...
Read full review of Dell PowerEdge R-Series »
Reinhard Weber
Senior System Engineer at a computer software company
How useful technical support really is in terms of solving the issue at hand depends on who you get. It's not only at...
Read full review of VxRail »
Anonymous User
Chief General Manager at a energy/utilities company
Technical support from Dell is excellent.
Read full review of Dell vSAN Ready Nodes »
David Michon
Senior Systems Engineer at a tech vendor
I have not had to contact customer service or technical support for Dell PowerEdge Rack Servers, as I have been able...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Storage Architect at a manufacturing company
The technical support has been A plus.
Read full review of Dell PowerMax »
Anonymous User
Sales Engineer at a tech services company
The support is still going through its growing pains right now, with the merger of the two organizations.
Read full review of Dell Unity XT »
Anonymous User
Sr, Storage Engineer at a manufacturing company
The customer service was pretty good.
Read full review of Dell PowerEdge MX- Series »
Anonymous User
Senior Buyer at a tech services company
I have not had occasion to contact technical support.
Read full review of Dell ObjectScale »
Hussain HUSSAIN
Storage Administrator at a computer software company
I often communicated with Dell PowerStore's technical support to address requirements such as enabling SyncIQ. My...
Read full review of Dell PowerStore »
Anonymous User
Manager, IT Infrastructure & Operations at a consumer goods company
We have utilized Dell support to help us, but of course, it takes time for them to start analyzing and determining...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Senior Systems Engineer at a non-profit
We've had great support from the Dell EMC team. I would rate their Copilot support the best that we have seen in the...
Read full review of Dell SC Series »
Radu Zgarcea
General Manager at a manufacturing company
I don't usually have the need to contact technical support. I do remember one incident between six and eight years...
Read full review of Dell PowerVault »
Ade Chandra
Presales Engineer at a consultancy
I am satisfied with the technical support for the solution. I rate the technical support an eight out of ten.
Read full review of Dell PowerFlex »

Review 1 of 30

Manish Ved
Lead Infrastructure Domain Architect (Systems) at a healthcare company
I would rate the technical support of this solution a 10, on a scale from one to 10, with one being the worst and 10...
Read full review of Dynatrace »
Clifford Neilson
Service Delivery Manager at a tech services company
I've had no issues with technical support.
Read full review of Dynatrace »
Olive Kusumbara
Consultant at a tech services company
Technical support is good. They provide a webchat that responds almost immediately. In terms of ticketing, with a...
Read full review of Dynatrace »
Justin Lowery
Front-end Architect at a retailer
I have noticed a few problems with the service before. I reached out to support and the system did appear to resolve...
Read full review of Dynatrace »
Anonymous User
Owner
Perfect support from Ruxit. We encountered an issue where it looked like that Ruxit caused performance and...
Read full review of Ruxit [EOL] »
Anonymous User
Performance Engineer at a outsourcing company
Tech support is slow. Going from the dev department back to the front-end customer service, then back to the dev....
Read full review of Dynatrace »
Anonymous User
Director Business Operations at a financial services firm
My technical team probably might have contacted the technical support for installations, setups, and so on....
Read full review of Dynatrace »
Anonymous User
V.P. - Pre-Production Performance Architect at a financial services firm
Customer Service: It's excellent. Technical Support: It's excellent.
Read full review of Dynatrace »
Anonymous User
Software Systems Analyst at a manufacturing company
We really need assistance directly from Dynatrace. We don't have a technically strong person internally to support...
Read full review of Dynatrace »
Anonymous User
Developer at a tech services company
Regarding the customer support, they were very few instances that I have used them, but I would not say I use them...
Read full review of Dynatrace »
Anonymous User
Senior Manager at a financial services firm
I have only interacted with support a few times but the team works closely with them and gives good feedback. I rate...
Read full review of Dynatrace »
Anonymous User
Sales Engineer at a computer software company
Support is great. You can go by email and things, but also by chat. There's a chat functionality inside of the...
Read full review of Dynatrace »
Cristiane Machado
Head Of Product Development at a computer software company
I haven't really dealt with technical support. However, our tech team is quite capable of handling any issues should...
Read full review of Dynatrace »
Anonymous User
IT Manager
We use technical support several times a year. They are always quick to respond. They have been able to handle the...
Read full review of Dynatrace »
Anonymous User
Architect Software at a financial services firm
I do not deal directly with the support team of Dynatrace. We always have special work to do when we deal with them....
Read full review of Dynatrace »
Anonymous User
Application Monitoring Specialist at a energy/utilities company
The technical support is very knowledgeable. There were a few cases where we were having trouble with something and...
Read full review of Dynatrace »
Anonymous User
Solutions Architect at a tech services company
We've had a few issues along the way and they've been very responsive. We have had some small defects with an agent...
Read full review of Dynatrace »
Anonymous User
Monitoring Team Lead at a logistics company
I've never had to use technical support. The only time that we really needed support, we actually engaged with, not a...
Read full review of Dynatrace »
Anonymous User
Test Manager at a university
We're going through a proof of concept right now, so we work very closely. They're knowledgeable and we get the right...
Read full review of Dynatrace »
Anonymous User
Availability Manager at a financial services firm
I think it's good. They are very responsive and get back to us. They try to give us workarounds and follow up with...
Read full review of Dynatrace »
Anonymous User
Systems Admin
I have opened a couple tickets with technical support. I can't recall any of them off the top of my head, but I do...
Read full review of Dynatrace »
Julius Loman
Senior consultant at a computer software company
Their support is awesome. I get valuable answers from their support for all my tickets.
Read full review of Dynatrace »
Abednego Petrus
Technical Manager, Consulting at a outsourcing company
The customer support from Dynatrace is very helpful, as they assist our customers effectively when there are problems...
Read full review of Dynatrace »
Anonymous User
Managing Enterprise Architect Individual Contributor at a tech vendor
I would rate the technical support a four out of five.
Read full review of Dynatrace »
Anonymous User
Sr. IT Manager eCommerce Operations at a retailer
Customer Service: Great relationship. They respond quick and are readily available to help. Technical Support: They...
Read full review of Dynatrace »
Anonymous User
VP at a financial services firm
We had to use technical support before, primarily in the areas of adding additional features to the product. For...
Read full review of Dynatrace »
SrQA656894
Senior Software Engineer in Test at a tech vendor
I have only heard positive reviews.
Read full review of Dynatrace »
Anonymous User
Senior Systems Engineer at a insurance company
Technical support is good. There was only one time that I had to contact someone at two o'clock in the morning and...
Read full review of Dynatrace »
Anonymous User
APM Platform Architect at a transportation company
Technical support is really great, and they're very quick. If they cannot fix it, they're very good about escalating...
Read full review of Dynatrace »
Chris Green
Technical Lead at a hospitality company
If we needed technical support, we usually call our account team to help us figure out where the errors are, whether...
Read full review of Dynatrace »

Review 1 of 30

Technical Support

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