Compare Dell Technologies vs Dynatrace

Dell Technologies

Based on 2094 reviews.

Dynatrace

Based on 365 reviews.

Latest Research

Buyer's Guide

Dynatrace vs. Moogsoft

April 2026

Dynatrace vs. Moogsoft

Updated: April 2026

Buyer's Guide

Dynatrace vs. Moogsoft

April 2026

Moogsoft vs. Dynatrace

Updated: April 2026

Sample Customers

Moogsoft

RetailNext

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

Popular Solutions

Dell PowerEdge R-Series

144 reviews

10 reviews

141 reviews

20 reviews

0 reviews

1 reviews

Top Industries

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Comms Service Provider

Financial Services Firm

20%

Manufacturing Company

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

Manish Indupuri
senior DevOps engineer at a tech services company
Our main use case for Dynatrace is that we deployed Dynatrace OneAgent across our AKS nodes to monitor pod level...
Read full review of Dynatrace »
AZLAN TAHIR
Manager Solution Architect at 1LINK
We have shortlisted application performance tools, and we are currently using Dynatrace Operator.
Read full review of Dynatrace Operator »

Review 1 of 2

Customer Service

Aftab Azam
Storage and Backup Consultant at Hydro One
The solution's technical support is pretty good and helpful. The tool's support team usually responds right away to...
Read full review of Dell NetWorker »
Lysias Albert Singbo
Senior Systems Engineer at AfDB
Dell NetWorkers’ technical support services need improvement.
Read full review of Dell NetWorker »
Varunraj PTK
Senior System Engineer at Diyar United Company
Support wise, it's very stable. The support is 100% good. Support is the key for Dell EMC.
Read full review of Dell SC Series »
Gouranga Maiti
Sr. Project Manager IT at ITC Ltd
Technical support is mission-critical support type, and we are getting very prompt support. Although we had HP...
Read full review of Dell PowerEdge C- Series »
MarcGaethofs
ICT manager at Thys Bouwprojecten
The technical support is fairly good. The team has certified and trained engineers. We contact them if we have an...
Read full review of Dell PowerEdge FX [EOL] »
JillurRahman
Head Of Information Technology at Islamia Eye Hospital
Though I'm pleased with Dell's overall services, I faced challenges with Dell APEX support. The support system for...
Read full review of Dell APEX »
Kleber Fernandes
Diretor Comercial at a security firm
The solution's technical support is good.
Read full review of Dell Data Protection - Endpoint Security Suite [EOL] »
Mickael Marimbert
System Administrator at a outsourcing company
The technical support is good and also effective. There was one time that I resolved an issue myself.
Read full review of Dell PowerEdge R-Series »
Pawel Augustyn
System Advisor at CRIF SpA
Regarding technical support from Dell, I would say support is acceptable. I do not use it very often, but when I do,...
Read full review of Dell PowerEdge XR-Series »
Patrick Posch
Head Of IT / Erp System at Innerio Heat Exchanger GmbH
The support is good. I would rate the support for Dell Business Laptops at eight.
Read full review of Dell Business Laptops »
AamirIlyas
Solution Architect at Apollo Telecom
Technical support from Dell is excellent. I rate it ten out of ten.
Read full review of Dell NetWorker »
ITmanager10038
IT Infrastructure & Data Center Operation Engineer at Ministry of Communications and Information Technology (MCIT), Egypt
The Unity technical support is very good.
Read full review of Dell Unity XT »
Anonymous User
Senior System Engineer at a computer software company
The support has been great. We haven't needed it much because the servers just work. But when we had issues, I called...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Manager, Technical Operations at a construction company
The support for Dell PowerStore is exceptional; I would rate it at probably an eight or nine out of ten.
Read full review of Dell PowerStore »
ToddChristensen
Director, Information Technology at Honeyville
Based on our experience, I rate Dell's support overall as a nine out of ten.
Read full review of Dell PowerStore »
Auke Van Der Linden
Web Design, IT & Organization of Art Events at Fluor Corporation
The customer service for this solution is very good. I would rate it an eight out of ten.
Read full review of Dell PowerEdge R-Series »
Anonymous User
IT Manager
On a scale from one to 10, I'd probably give EMC customer support an 11. It's been really good. We do have premium...
Read full review of Dell Unity XT »
Pascal Blonde
Administrator Systems de Reseaux at Renater
It is different for PowerEdge. It is a bit different for the PCs. For the servers, support is very good indeed. I...
Read full review of Dell PowerEdge R-Series »
Margarito Aguilar Sanchez
IT Manager at Fragua
The technical support we get from Dell now is good but it all depends on the level of support. That is based on the...
Read full review of Dell PowerStore »
Anonymous User
IT Manager at a government
We have worked with customer success support, and the service is very good. I would rate Dell support a ten on a...
Read full review of Dell PowerMax »
Nissim Bitto
Presale at a comms service provider
The customers like and appreciate Dell's technical support.
Read full review of Dell PowerStore »
Anonymous User
Consultant at a manufacturing company
The customer support for Dell PowerStore is excellent.
Read full review of Dell PowerStore »
Anonymous User
Solutions Architect at a tech services company
We've used technical support but it wasn't Unity's fault, it was the customer's. The tech support is very good.
Read full review of Dell Unity XT »
Anonymous User
Technical Consultant at a tech services company
Dell support is very good.
Read full review of Dell ObjectScale »
Jasdevjuneja
Works
Dell support for Dell PowerMax is exceptional, rating a perfect 10 out of 10. The support team is highly capable and...
Read full review of Dell PowerMax »
Anonymous User
Senior Systems Engineer at a tech services company
With the new support options offered with Unity, this support is always offered on a 24/7 basis (if the customer...
Read full review of Dell Unity XT »
Amjed Antari
Pre Sales Manager at a tech services company
For customer support from Dell, I would rate them nine points out of ten due to the crucial role they play in...
Read full review of Dell PowerProtect Cyber Recovery »
Chong Teck Soo
Managing Director at Infowhiz
Dell's support is responsive.
Read full review of Dell Unity XT »
Zaid Qishta
Pre-sales Consultant Engineer at a tech services company
Technical support is pretty good.
Read full review of Dell vSAN Ready Nodes »
Anonymous User
Storage Administrator at a tech services company
Technical support has been good.
Read full review of Dell PowerMax »

Review 1 of 30

Manish Ved
Lead Infrastructure Domain Architect (Systems) at a healthcare company
I would rate the technical support of this solution a 10, on a scale from one to 10, with one being the worst and 10...
Read full review of Dynatrace »
IlkkaM
Managing Director at a tech services company
I have contacted technical support. Unfortunately, it took quite a while. The technical support could be faster.
Read full review of Dynatrace »
Vinothkumar Sugumar
Senior Software Engineer at a retailer
The customer support for Dynatrace is good.
Read full review of Dynatrace »
Vanga Sainithinreddy
Product Developer at a tech vendor
I reached out initially because the UI was pretty complex. For a beginner who has to use Dynatrace, I would say they...
Read full review of Dynatrace »
Mark McDonald
Infrastructure Engineering Lead at The Star Entertainment Group
The support has been exceptional.
Read full review of Dynatrace »
Mark Kaplan
Senior Director IT at BARBRI Inc.
Their technical support is the best ever. I know I sound like a broken record, but we get chat support on the...
Read full review of Dynatrace »
Anonymous User
Senior Solutions Consultant at a tech services company
Technical support is good. Dynatrace OneAgent is a pretty new tool in the market. In comparison to other products...
Read full review of Dynatrace »
Anonymous User
Senior Product Manager at a computer software company
The technical support is excellent and very fast. Not only do I get a quick response, but they're also able to close...
Read full review of Dynatrace »
Anonymous User
Chief Delivery & Wellness Officer at Bahwan CyberTek
Technical support is fine. We have not had any issues.
Read full review of Dynatrace »
Anonymous User
Technical Manager at a tech services company
Everything is excellent with technical support. Some of their personnel are our main point of contacts. They are...
Read full review of Dynatrace »
Anonymous User
System Engineer - SiteScope Owner and Tech Lead at a manufacturing company
We used technical support. We just start configuring the system and the initial installation. We had one issue when...
Read full review of Dynatrace »
Anonymous User
Senior Engineer at a financial services firm
I haven't had to use technical support, personally; I can't speak for anyone else at the organization.
Read full review of Dynatrace »
Anonymous User
Service Operations Manager at a media company
We have used them extensively. They are very eager to help.
Read full review of Dynatrace »
Alex Bielecki
Cloud Practice Specialist at a tech services company
I am a partner, so I know people in technical support who I can contact.
Read full review of Dynatrace »
Anonymous User
Service Delivery Specialist at Experian
Support from Dynatrace is excellent. They are always on hand for any queries, demos, and/or issues.
Read full review of Dynatrace »
Anonymous User
Senior Consultant at a financial services firm
I have not used Dynatrace technical support.
Read full review of Dynatrace »
Shikha Yadav
Senior Analyst APM at a manufacturing company
I have used technical support a lot of times, mostly for technical stuff. For example, on challenges that I am facing...
Read full review of Dynatrace »
Anonymous User
IT Specialist at a government
I would give Dynatrace's technical support a 100% rating. I feel like whenever I call or send an email that I get the...
Read full review of Dynatrace »
Anonymous User
Senior Performance Engineer at a tech vendor
They're very quick, they're always on top of our questions. Most of the issues are getting resolved quickly. I can...
Read full review of Dynatrace »
Anonymous User
System Integrator
We have not needed tech support.
Read full review of Dynatrace »
Anonymous User
Programmer at a financial services firm
I have not used technical support.
Read full review of Dynatrace »
Anonymous User
Technology Leader at a insurance company
I, myself, have not directly used technical support. We have a team that actually focuses on directly tooling....
Read full review of Dynatrace »
Anonymous User
Platform Engineer at a financial services firm
Anytime I can't find the answer immediately in docs or answers, I just open a ticket. They are very good about giving...
Read full review of Dynatrace »
Anonymous User
DevOps Manager at a insurance company
We used tech support just on the implementation side of it, initially, for a day. They were knowledgeable and helpful.
Read full review of Dynatrace »
Anonymous User
Enterprise Monitoring Engineer at a financial services firm
Depends on how tough the question is. If I ask them a question about stuff they have not done before, it takes a...
Read full review of Dynatrace »
Anonymous User
Technical Architect at a computer software company
Customer Service: At times customer service could be really good, but most of the times I thought that this is a huge...
Read full review of Dynatrace »
Donald Hall
Manager, Ecommerce Support at a retailer
It is fantastic. You don't even have to pick up the phone. You can submit a Jira ticket from directly within...
Read full review of Dynatrace »
Anonymous User
IT Supervisor at a insurance company
They were pretty effective. We've had to open tickets a couple of times for their new features that we were trying to...
Read full review of Dynatrace »
Anonymous User
Application Support Analyst
We used a guardian to begin with. He trained us and helped us quite a bit. I think we had him for about six months....
Read full review of Dynatrace »
Anonymous User
Performance Engineer at a outsourcing company
Tech support is slow. Going from the dev department back to the front-end customer service, then back to the dev....
Read full review of Dynatrace »

Review 1 of 30

Technical Support

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