Compare Dell Technologies vs Dynatrace

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Popular Solutions

Dell PowerEdge R-Series

197 reviews

Dell Business Laptops

248 reviews

172 reviews

19 reviews

0 reviews

1 reviews

Top Industries

Outsourcing Company

12%

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Financial Services Firm

16%

Outsourcing Company

11%

Manufacturing Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jose Oliveira
Diretor at a consultancy
My main use case for Dell PowerEdge R-Series is servers for ERP for some clients, and servers for virtualization for...
Read full review of Dell PowerEdge R-Series »
Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Manish Indupuri
senior DevOps engineer at a tech services company
Our main use case for Dynatrace is that we deployed Dynatrace OneAgent across our AKS nodes to monitor pod level...
Read full review of Dynatrace »
AZLAN TAHIR
Manager Solution Architect at 1LINK
We have shortlisted application performance tools, and we are currently using Dynatrace Operator.
Read full review of Dynatrace Operator »

Review 1 of 2

Customer Service

Minor Corrales
Networking Admin at a tech company
The customer support for Dell PowerProtect Cloud Snapshot is very fast and good.
Read full review of Dell PowerProtect Cloud Snapshot »
Gustavo Pedri
Especialista em estratégia comercial e suprimentos at a consultancy
Dell PowerVault's customer support is excellent, as support is there at any time to solve my doubts, and there is...
Read full review of Dell PowerVault »
Farhan Ashraf
Presales Manager at NDS
The solution's technical support is good.
Read full review of VxRail »
Nishant Ambast
Deputy Manager at Arya Omnitalk Wireless Solutions Private Limited
The support was good.
Read full review of Dell PowerEdge C- Series »
Babawale Awojinrin
IT Operations Manager at Healthplus limited
The last company I worked in are Dell partners, so I seek help from them.
Read full review of Dell PowerProtect DP (IDPA) »
Jillur Rahman
Head Of Information Technology at a healthcare company
I rate Dell APEX technical support as ten out of ten.
Read full review of Dell APEX »
Keith Bradley
VP Of Security at NatureFresh™ Farms
I would evaluate the customer service and the technical support for Dell PowerEdge R-Series servers as amazing. I...
Read full review of Dell PowerEdge R-Series »
Shrikant Teggi
Sr. Area Technical Manager at tata elxsi
Technical support was absolutely supportive. Whenever we faced any issues, we logged a call with Dell and immediately...
Read full review of Dell PowerProtect Data Domain »
Mohamed El-Sherbini
IT Manager at Mada Insurance
When Dell got EMC, I was facing a lot of problems with the technical support for this solution, but now, the problems...
Read full review of DD Boost »
Ahmad Al-khuffsh
Assistant Manager Senior Systems Administrator at a financial services firm
The customer service and technical support of Dell is great.
Read full review of Dell PowerProtect Data Domain »
Anonymous User
Infrastructure Engineer at Gruporbs
Customer support is pretty good.
Read full review of Dell PowerProtect Data Domain »
Anonymous User
Backup Systems Engineer at Nordstrom, Inc.
Like any other company, many of the support calls go to places on the other side of the world. It is sometimes...
Read full review of Dell Avamar »
Martin Fridrich
Technical Engineer at the company in service is
Customer support for Dell PowerScale functions as mission-critical support. They call you; you do not need to call...
Read full review of Dell PowerScale »
Anonymous User
Senior Infra, Infra Arch & Service Management Engineer at a computer software company
The customer support for Dell PowerEdge R-Series is quite good.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Data Center Architect at a tech consulting company
We switched because of the flexibility of the systems; we can tailor them to what we currently need, and the complete...
Read full review of Dell PowerEdge R-Series »
Ryan Parker-Hill
System Team Leader at Deakin University
The support has been mixed. If you get through to the right engineers, you can get problems resolved incredibly...
Read full review of Dell PowerScale »
Anonymous User
Storage Solutions Architect at a healthcare company
Technical support has been good and responsive. They know how to fix an issue.
Read full review of Dell Unity XT »
Anonymous User
System Network Administrator at a healthcare company
A seven out of 10. We must engage a reseller who supports it. They also are having difficulty troubleshooting it.
Read full review of Dell NetWorker »
Shamal Chalil
Senior Technical Consultant at Alpha Data LLC
The technical support is good.
Read full review of Dell vSAN Ready Nodes »
Anonymous User
Network Analyst at a healthcare company
Customer Service: Customer service is top-notch with a dedicated sales and technical resource who are familiar with...
Read full review of VNX [EOL] »
Anonymous User
Head De Tecnologia
My experience with Dell Business Laptops' customer support has been that I only needed it about three or four times,...
Read full review of Dell Business Laptops »
Kamchuan Cheong
Principal industry engineer at a manufacturing company
Customer service is good and responds within 24 hours.
Read full review of Dell Business Laptops »
Michel Taung
System Engineer for Business Solution Department at PT. Mastersystem Infotama
We've used technical support quite a bit and have always been satisfied with the level of support that they've...
Read full review of Dell Avamar »
Anonymous User
Senior Engineer at a tech company
Technical support generally is acceptable. Having to jump through hoops can sometime be frustrating. Especially when...
Read full review of Dell PowerEdge MX- Series »
Anonymous User
Vice President Product Management & Strategy at a tech vendor
They've been dynamite. I would rate them a ten out of ten.
Read full review of Dell PowerEdge R-Series »
Anonymous User
System Engineer at a tech vendor
I would rate Dell technical support as normal and not problematic. As I work in Korea, the server and related support...
Read full review of Dell PowerScale »
Anonymous User
Manager at a educational organization
I rate Dell support 10 out of 10. They give me the answers I need, not just what I want.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Senior Systems Engineer at a financial services firm
Technical support is very good and always available.
Read full review of Dell XtremIO »
Anonymous User
Teamleitung Technical Sales at a tech services company
In general, it's common to encounter issues, especially during late hours when support might not be readily...
Read full review of Dell PowerEdge R-Series »
Anonymous User
CISO Admin at a analyst firm
The solution’s technical support is amazing.
Read full review of Dell PowerStore »

Review 1 of 30

Dinesh Nikam
Network Engineer at a tech vendor
Customer support for Dynatrace is well-equipped, and they try to resolve queries if we contact them with any...
Read full review of Dynatrace »
Anonymous User
Systems Administrator III at a retailer
Customer Service: It's great. Technical Support: I haven't had to use it a lot.
Read full review of Dynatrace »
Chris Green
Technical Lead at Royal Caribbean Cruises
If we needed technical support, we usually call our account team to help us figure out where the errors are, whether...
Read full review of Dynatrace »
Anonymous User
Senior Software QA Engineer at a consultancy
I have not used technical support. There is a strong user community. There is no need to talk to the technical...
Read full review of Dynatrace »
Anonymous User
Associate Consultant at a computer software company
We have worked with their technical support team on a couple of specific areas, and I would rate them a four out of...
Read full review of Dynatrace »
AndreCosta
Data Engineer Manager at Creditas
The technical support is quite good. There is also very good documentation on the solution if you need it. Overall,...
Read full review of Dynatrace »
Bacha Khoperia
Senior System Administrator at Public Service Development Agency
We never had a problem, and we never had to create a case with Dynatrace. The company from which we buy this product...
Read full review of Dynatrace »
Anonymous User
Senior Systems Engineer at a insurance company
Technical support is good. There was only one time that I had to contact someone at two o'clock in the morning and...
Read full review of Dynatrace »
Anonymous User
Module Lead
Customer Service: 7/10. Technical Support: 7/10.
Read full review of Dynatrace »
Anonymous User
Software Developer at The Travelers Companies, Inc.
I have not called tech support, but we do have a guardian. I know that one of our performance engineers actively...
Read full review of Dynatrace »
Anonymous User
Application Performance Analyst at a computer software company
20 years exerience in application performance testing and analysis.
Read full review of Dynatrace »
Anonymous User
TitleICT management division director
Exceptional. Very quick replies (sometimes in the order of minutes), very professional.
Read full review of Dynatrace »
Anonymous User
Regional Sales Manager at a tech services company
I do not talk to technical support. Our clients talk to Dynatrace. All our clients inquiries are directed to Dynatrace.
Read full review of Dynatrace »
Anonymous User
IT Analyst Senior at a financial services firm
I personally have not used tech support, but we have other people on the team that do engage with the vendor more...
Read full review of Dynatrace »
Aadinath Tikone
System Administrator at a manufacturing company
The technical support from Dynatrace is excellent. Recently, we had an issue, and the support team resolved it within...
Read full review of Dynatrace »
Anonymous User
Platform Engineer at a financial services firm
Technical support is awesome. I primarily do DC RUM, but all of that is in Poland, and they are phenomenal.
Read full review of Dynatrace »
Anonymous User
Staff Performance Engineer at a tech company
Initially, when we were onboarding the product, we had to use technical support, especially for contouring the...
Read full review of Dynatrace »
Anonymous User
Academic Application Support at a university
Every now and again, we contact technical because we have a few questions and they are very responsive and helpful....
Read full review of Dynatrace »
Anonymous User
Senior Systems Engineer at a transportation company
We haven't used technical support.
Read full review of Dynatrace »
Anonymous User
DevSecOps Engineer at a energy/utilities company
The customer support for Dynatrace is very good. I would rate the customer support on a scale of one to ten as a nine.
Read full review of Dynatrace »
Anonymous User
IT Supervisor at a insurance company
They were pretty effective. We've had to open tickets a couple of times for their new features that we were trying to...
Read full review of Dynatrace »
Anonymous User
Managing Director at a computer software company
The technical support is phenomenal - they have a call program called Dynatrace ONE, which is like a customer success...
Read full review of Dynatrace »
Samy Senthivel
Enterprise Monitoring Service Manager at a tech vendor
We have called the technical support and most of the calls are returned quickly. Some of them will be a real...
Read full review of Dynatrace »
Stefano Ghelfi
Senior Analyst Programmer at a computer software company
The technical support is very good and they have a live chat. You can open the chat from the product and check any...
Read full review of Dynatrace »
Anonymous User
Programmer at a financial services firm
I have not used technical support.
Read full review of Dynatrace »
Anonymous User
Sr.Tech.Analyst Monitoreo at a financial services firm
Support is okay but could be better and faster. The documentation for the tool could be better. The documentation...
Read full review of Dynatrace »
Anonymous User
Technology Leader at a insurance company
I, myself, have not directly used technical support. We have a team that actually focuses on directly tooling....
Read full review of Dynatrace »
SrQA656894
Senior Software Engineer in Test at Autodesk
I have only heard positive reviews.
Read full review of Dynatrace »
Anonymous User
Associate Director, Application Performance Management Solution Design & Engineering at a financial services firm
We are satisfied with the technical support.
Read full review of Dynatrace »
Anonymous User
Chief Executive Officer at a comms service provider
I cannot provide specific details about their technical support as I am not in charge of that aspect.
Read full review of Dynatrace »

Review 1 of 30

Technical Support

No Data Available

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