Compare Dell Technologies vs Equinix

Dell Technologies

Based on 2571 reviews.

Equinix

Sample Customers

Moogsoft

RetailNext

Dell CloudIQ

North Carolina State University

Dell OpenManage Enterprise

University of Pisa, CERN

Equinix IBX SmartView

CyberAgent, Inc, Tokyo Gas i Net , Mitsubishi UFJ NICOS, Carsales, Sumishin SBI Net Bank Ltd.

Popular Solutions

Dell PowerEdge R-Series

193 reviews

Dell PowerStore

168 reviews

Dell Business Laptops

227 reviews

Top Industries

Outsourcing Company

12%

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Construction Company

18%

Comms Service Provider

12%

Financial Services Firm

10%

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

No Data Available

Customer Service

CleytonCandido
Senior Technical Pre-Sales at MW Microware
Dell's post-sales support is very strong and good. I trust in Dell's post-sales support. I would rate them a ten out...
Read full review of Dell PowerStore »
Maria Palma-Drexler
Manager, Technical Operations at a non-profit
I think we have had great customer support from Dell Enterprise Laptops. All the reps that I have ever worked with...
Read full review of Dell Business Laptops »
MirziyodMirsaatov
CEO at Top-IT Solutions Ltd
It's ok because we have our own support and our own distributors for the vendor's part.
Read full review of Dell PowerProtect Data Domain »
DavidDoan
Chief Executive Officer at Axigent Technologies Group
My impressions of the customer support and technical support are that the customer support and technical support with...
Read full review of Dell PowerEdge R-Series »
Alark Singh
IT Specialist at Allianz
The support from Dell is nice. We get support every time when we send the email or raise a ticket. Support is without...
Read full review of Dell PowerStore »
Muhammad Mughees
Business Development Manager Distributor at Mindware
I would rate the tech support a five out of ten. There is an inconsistency in support quality for Dell PowerProtect...
Read full review of Dell PowerProtect Data Domain »
Chandan Kanaujiya
System Admin at Academic Research Institute
Customer support is fine, but I have not had to remember calling them because for a long period of time, Dell...
Read full review of Dell Business Laptops »
Arbnor Mehana
Co Chief Technology Officer at Tessa Tech Prishtina
We had cases when we needed support from the Dell technical support team, which is quite good for consultancy and...
Read full review of Dell PowerStore »
John-Mason
Director Information Security at MetLife Stadium Company, LLC
I evaluate Dell Enterprise Laptops customer service and technical support, and tech support is a whole other issue....
Read full review of Dell Business Laptops »
JamesFitzgerald
IT Architect at ESB
I evaluate customer support as being good since I am in a semi-state, a DSP, and we have a good relationship with...
Read full review of Dell PowerEdge MX- Series »
Alan Valencia
Integration Engineer at a tech vendor
My experience with Dell PowerProtect Backup Services' customer support has been very good, and I have not had any...
Read full review of Dell PowerProtect Backup Services »
Ara Aghamalian
IT Manager at ThinKom Solutions, Inc.
From 1 to 10, I would usually rate the technical support for Dell PowerEdge R-Series at least an eight or a nine.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Storage Administrator at a hospitality company
The support is okay. They are pretty knowledgable and prompt. I'd rate them seven out of ten overall. We're mostly...
Read full review of Dell Avamar »
Anonymous User
Network Engineer at a real estate/law firm
Customer Service: The support engineers are a very smart, capable group. Many have been working with us for...
Read full review of Dell Credant [EOL] »
Anonymous User
IT Onsite Support Specialist at a consumer goods company
Dell's customer support is very good, especially since we have premium support for next-day hardware service.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Data Protection Architect at a consultancy
We have not had to use tech support often, beyond the normal occasional drive, standard part replacement. The support...
Read full review of Dell Unity XT »
Anonymous User
Data Scientist at a tech services company
I used customer service before buying. It's very complicated to buy from the site, especially with the refurbished...
Read full review of Dell Business Laptops »
Chris Sodey
Global IT Infrastructure Manager at Kemin Industries, Inc.
I haven't had to use Dell's support yet, so I don't know for sure. They're really good, and we have a support...
Read full review of Dell PowerEdge R-Series »
Paulo Xavier
Sales Manager at LTA-RH Informatica
We've never had to reach out to technical support, not have our clients. We have an SLA, however, we really don't...
Read full review of VxRail »
Anonymous User
Works at a financial services firm
Experience with technical support varies, sometimes they are very good and other times they are not that good....
Read full review of Dell NetWorker »
Anonymous User
IT Manager at a comms service provider
We haven't needed to contacted customer support because there is good documentation online.
Read full review of Dell PowerProtect Data Manager »
Jason Goh
Business Director at a consultancy
Customer support for Dell Business Laptops has been okay so far.
Read full review of Dell Business Laptops »
Adeel Mahmood
Manager presales at IBL-Unisys
I would rate customer service a nine out of ten.
Read full review of Dell RecoverPoint »
Kirihettige Anton Asiri Prasad
Systems Engineer at Thakral One (Pvt) Ltd
Dell's technical support is very supportive, and I would rate them nine out of ten.
Read full review of Dell PowerEdge VRTX [EOL] »
Anonymous User
Solution Architect - Data Center at a tech consulting company
Before they do an upgrade, our customers will talk to us and they will also talk to Dell EMC support. From what I...
Read full review of Dell Unity XT »
AlexOltean
Technical architect at a manufacturing company
If we are talking about Dell, their technical support is a nine out of ten. However, if we are referring to VMware,...
Read full review of VxRail »
Anonymous User
Storage Admin at a financial services firm
We haven't used any tech support for this product.
Read full review of Dell PowerMax »
SumitRoy
Media Architect at Rogers Communications
I have used the customer support directly for Dell PowerEdge R-Series. We have a partnership and an agreement with...
Read full review of Dell PowerEdge R-Series »
Atul Pandya
Project Engineer at Concept Information Technologies India Pvt. Ltd.
The technical support from Dell is very poor, especially in terms of response time. However, when their technical...
Read full review of Dell Avamar »
Nissim Bitto
Presale at a comms service provider
The customers like and appreciate Dell's technical support.
Read full review of Dell PowerStore »

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Technical Support

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