Compare Dell Technologies vs Equinix

Dell Technologies

Based on 2000 reviews.

Equinix

Sample Customers

Moogsoft

RetailNext

Dell CloudIQ

North Carolina State University

Dell OpenManage Enterprise

University of Pisa, CERN

Equinix IBX SmartView

CyberAgent, Inc, Tokyo Gas i Net , Mitsubishi UFJ NICOS, Carsales, Sumishin SBI Net Bank Ltd.

Popular Solutions

Dell PowerEdge R-Series

151 reviews

Dell Unity XT

13 reviews

Dell PowerStore

122 reviews

Top Industries

Computer Software Company

12%

Manufacturing Company

10%

Financial Services Firm

Government

Financial Services Firm

13%

Manufacturing Company

11%

Comms Service Provider

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at a outsourcing company
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Gouranga Maiti
Sr. Project Manager IT at a manufacturing company
My usual use cases for Dell PowerMax require high throughputs, so I need computing power in addition to IOPS, which...
Read full review of Dell PowerMax »
Anonymous User
Supply Chain and Procurement Specialist at a tech services company
We use several versions of Dell PowerEdge R-Series. Most of the servers we currently use are the R350s. R370s are not...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at a aerospace/defense firm
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

No Data Available

Customer Service

CHAAN_BEARD
Snr Systems Engineer at a computer software company
The technical support for Dell PowerEdge T is terrible. Their support does not exist. We do it all ourselves because...
Read full review of Dell PowerEdge T-Series »
Lysias Albert Singbo
Senior Systems Engineer at a financial services firm
Dell NetWorkers’ technical support services need improvement.
Read full review of Dell NetWorker »
Robert-Nilsson
Business Development Manager at a tech services company
I have found the support from Dell EMC Avamar to be not as good as Veeam. The time it takes to receive support could...
Read full review of Dell Avamar »
Ravi Padol
IT Technician at a manufacturing company
I rate Dell's support five out of 10. Sometimes, the technical skills are lacking. I'm not an expert, but I have...
Read full review of Dell PowerEdge R-Series »
Anteneh Asnake
Modern Data Center and Cloud Engineer II at a tech services company
The response time needs to be improved. Recently when an issue arises, if you are level two or level three, it will...
Read full review of Dell Storage Resource Manager (SRM) »
Brian Recktenwald
Assistant Director, Information Technology & Systems at a university
Regarding customer service and technical support, if there is something wrong, we log a ticket and someone comes...
Read full review of Dell Business Laptops »
Syed Masuood
Country manager at a non-tech company
We did not directly go to Dell support because we were going through Nutanix. From what I have heard, I would rate...
Read full review of Dell PowerEdge R-Series »
Mohab Thair
Senior Information Technology Engineer at a comms service provider
In certain scenarios, the support for this solution has been good. Often, the team take too long to resolve issues.
Read full review of Dell Avamar »
Ahmed_Alaiady
ICT Business Solution Architect at a tech consulting company
Our engineers deal with any support issues we may have.
Read full review of VxRail »
Anonymous User
Senior Engineer, Disaster Recovery at a financial services firm
Their technical support is excellent. We've never had any problem dealing with Avamar in terms of technical support....
Read full review of Dell Avamar »
Anonymous User
System Engineer at a tech services company
Technical support is very good. I do use it from time to time and it's always excellent.
Read full review of Dell SC Series »
Anonymous User
Ops Manager at a real estate/law firm
While the solution has reached its end of life many years ago, and we haven't had technical support in years, before,...
Read full review of Dell EqualLogic PS series »
SushilKumar1
Security Officer at a security firm
We haven't had good support help. They are not available and often not very well educated. It's very hard to get an...
Read full review of Dell PowerStore »
Anonymous User
System Administrator for virtual platforms at a healthcare company
We haven't had a need for technical support but did receive sought advice on extending space and whether to expand a...
Read full review of Dell vSAN Ready Nodes »
Taj Hussain
Assistant Manager, Technology Support & Services at a comms service provider
I do not have a good experience with the technical support for Dell PowerStore. The technical support by Dell for...
Read full review of Dell PowerStore »
Anonymous User
Analytics and Sustainment Engineer at a aerospace/defense firm
We have Dell EMC engineers helping us out and doing some over the shoulder training. They are working with our...
Read full review of Dell Unity XT »
Anonymous User
Backup Administrator at a financial services firm
Customer Service: Excellent, when there is a new firmware update, EMC will call me to do the upgrade without even...
Read full review of Dell PowerProtect Data Domain »
Anonymous User
Consultor de soluciones de tecnología
The specialist are a 10 out of 10. Unfortunately to reach them, it could cost you hours on the phone.
Read full review of VNX [EOL] »
Anonymous User
Sr Test Engineer at a retailer
We have weekly meetings with technical support and they are trying their best to fix issues. Technical support is...
Read full review of Dell PowerProtect Data Manager »
Anonymous User
IT Administrator at a construction company
Dell EMC's first-level technical support is very fast and they communicate well. Sometimes they explain things so I...
Read full review of Dell PowerStore »
Michel Taung
System Engineer for Business Solution Department at a computer software company
We are satisfied with technical support from Dell EMC. There is also support available in the community.
Read full review of Dell Avamar »
Marcos Palmiro
Infrastructure and Capacity Architecture Specialist at a comms service provider
It's very good. They do proactive monitoring, and if something goes wrong, they come and solve the issue without us...
Read full review of Dell VMAX All Flash »
KareemEzzat
Cyber Security Analyst at a consultancy
Overall, the support is good. But sometimes, it takes a long time for the support to respond.
Read full review of VxRail »
Chin Pak
Lead - Data Protection at a healthcare company
Customer Service: Very good. Technical Support: Fair.
Read full review of Dell Avamar »
Jiten Mehta
Chairman at a tech services company
The customer service and tech support for Dell PowerEdge Rack Servers are the best. I would rate the customer service...
Read full review of Dell PowerEdge R-Series »
Jaseer Kaipancheri
IT Manager at a hospitality company
When I had an incident, the support was good. I would rate it a nine out of ten.
Read full review of Dell PowerEdge R-Series »
Md. Shohel Rawshan Sarker
Manager at a financial services firm
Technical support is really good. I needed to do an upgrade. The network engineer gave us the total possibility to...
Read full review of Dell PowerEdge MX- Series »
abstract
Systems Engineering Manager at a manufacturing company
The technical support has been really great. I have never had a problem that they were not able to get to the bottom...
Read full review of Dell Unity XT »
Anonymous User
Data Center Supervisor
I have called the SC Series support and they've been great.
Read full review of Dell SC Series »
Anonymous User
Manager, IT Infrastructure & Operations at a consumer goods company
We have utilized Dell support to help us, but of course, it takes time for them to start analyzing and determining...
Read full review of Dell PowerEdge R-Series »

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Technical Support

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We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.