Compare Dell Technologies vs HP

Dell Technologies

Based on 2038 reviews.

Based on 10 reviews.

Sample Customers

Dell Business Laptops

Sony Innovation Studios

HP Wolf Security

Valspar

Popular Solutions

Dell PowerEdge R-Series

147 reviews

Dell Unity XT

13 reviews

Dell PowerStore

129 reviews

HP Wolf Security

0 reviews

HP LaserJet Enterprise

0 reviews

Top Industries

Computer Software Company

11%

Manufacturing Company

10%

Financial Services Firm

Government

Comms Service Provider

10%

Computer Software Company

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Lead Architect at a comms service provider
I started as a Storage and Backup Administrator and have been working with Data Protector and Dell PowerProtect Data...
Read full review of Dell PowerProtect Data Manager »

Review 1 of 5

Bert Hickman
Owner at Stoneridge Engineering, LLC
I use HP Wolf Security to add a layer of safety, especially for laptops operating in various environments.
Read full review of HP Wolf Security »
Anonymous User
IT Infrastructure Systems Manager at a aerospace/defense firm

Read full review of HP LaserJet Enterprise »

Review 1 of 2

Customer Service

ErmiasGirma
Cloud Infrastructure Engineer at Safaricom Ethiopia plc
I have had a very positive experience with Dell's technical support. The support team is responsible, provides...
Read full review of Dell Data Protection Advisor »
Gokhan Dikmen
Vice President of product at a tech services company
Technical support depends on the contract and the partner that you are working with. There are some partners that...
Read full review of Dell XtremIO »
Joel Maitre
Responsable Infrastructure IT at Kompass international
I have called Dell support, especially for the VxRail part, because VxRail Manager is useless and breaks down every...
Read full review of Dell PowerEdge R-Series »
Abful Momin
Network Administrator at Grameen communications
The solution’s technical support is very good. Once, our server's motherboard was not responding, and Dell replaced...
Read full review of Dell PowerEdge C- Series »
Vaidyanathan Swaminathan
Co-Founder at Tech RIdge Solutions
After EMC merged with Dell, the quality of support has dropped, and the time duration for resolving issues is long....
Read full review of Dell Unity XT »
Gehad Said
Senior Presales Solutions Engineer ( DELL EMC & VMware) at NTT DATA
The support has been great.
Read full review of Dell PowerMax »
Pallava Sharma
Cloud Infrastructure Delivery Lead at Johnson Controls, Inc.
The solution's technical support is good. I rate the technical support an eight out of ten.
Read full review of Dell PowerProtect Data Manager »
Muzamil Yakub
Chief Executive Officer at Infoview Limited
It's really good. Especially once you subscribe to the pro support, their support is excellent. If they have parts...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Sr. Technology Engineer at a insurance company
I would give the technical support a 8/10 rating.
Read full review of Dell XtremIO »
Anonymous User
Senior Systems Engineer at a manufacturing company
Technical support is very good to excellent. We have a dedicated Dell support team, and they are very knowledgeable....
Read full review of Dell PowerEdge R-Series »
Anonymous User
Head of IT Division at a financial services firm
I rate Dell support eight out of 10. While we are generally satisfied with their service, we'd like more connections...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Storage And Virtualization Architect at a legal firm
The support is very good.
Read full review of Dell Unity XT »
Nicolas Kubik
Director De Red at a comms service provider
Recently, delays with spare parts and the availability of specialists have become problematic. Previously, we had...
Read full review of Dell PowerEdge MX- Series »
Leadoffsol67
Lead Offering Solution Architect Cloud and Workload
I haven't had a good experience with technical support. It takes them a very long time to resolve issues.
Read full review of Dell NetWorker »
MD-MONIRUZZAMAN
Assistant Vice President at a financial services firm
We faced some issues with support. The engineers took too long to provide support, causing problems like backup stops...
Read full review of Dell NetWorker »
Mohamed Abdel Salam
Senior Sells at Enterprise Sigma Technology
I have not experienced any disadvantages when it comes to customer service. The after-sales support is remarkable....
Read full review of Dell PowerEdge VRTX [EOL] »
Amjed Antari
Pre-Sales Manager at a tech services company
Technical support rates at a seven out of ten, primarily due to response time rather than knowledge. Issues arise...
Read full review of Dell PowerStore »
Kreason Pillay
Senior Systems Engineer at MultiChoice Group
On rare occasions when we have reached out to customer support, we have experienced quick fault identification from...
Read full review of VxRail »
Tiby Thomas
Solution Architect at CDA
Dell's technical support is always available for us. Technical support helps in resolving issues in a timely manner,...
Read full review of Dell PowerStore »
Anonymous User
Data Center Manager at a manufacturing company
Dell's tech support has been good overall. While we rarely need assistance, finding the right entry point into their...
Read full review of Dell PowerEdge R-Series »
Anonymous User
IT Manager at a government
We have worked with customer success support, and the service is very good. I would rate Dell support a ten on a...
Read full review of Dell PowerMax »
Anonymous User
Vice President at a energy/utilities company
The support from Dell EMC Avamar was decent.
Read full review of Dell Avamar »
Coenie Rossouw
Storage specialist at Vodacom Business
Its technical support is excellent. It stands out as a primary factor in our decision to choose Dell. I would rate it...
Read full review of Dell Avamar »
PAOLO JONATHAN
Senior Infrastructure Engineer at CROSSWORLD SOLUTIONSTECHNOLOGIES COROPORATION
I'm not the one who interacted with them directly. One of my teammates has been interacting with them. To get the...
Read full review of Dell Encryption Enterprise [EOL] »
Anonymous User
Senior Infrastructure Engineer at a retailer
The technical support is excellent, and they consistently possess extensive knowledge about the products.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Head of Professional Solutions at a tech services company
Dell support is fine. It's on an expert level. They are well aware of all the technical to-do's with the product....
Read full review of VxRail »
Mohamed-Ashraf
System Operation Engineer at Stayfit
Technical support is very good.
Read full review of Dell Avamar »
Anonymous User
Leiter interne IT und Rechenzentrum at a media company
While previously the realm of technical assistance left much to be desired, with technicians rarely dispatched and...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Storage Engineer at a retailer
If I were giving advice to another company looking at Dell PowerStore, I would say that you cannot go wrong with...
Read full review of Dell PowerStore »
Miha Zvan
Chief Technology Officer at alldea
Regarding the technical support of Dell, I find it okay; I do not have any complaints about Dell's support. You get...
Read full review of Dell PowerEdge MX- Series »

Review 1 of 30

Anonymous User
Security Engineering Sr. Manager at a retailer
Their tech support is okay. We have Premier Support so we have a dedicated person that we work with on a weekly...
Read full review of HP Wolf Security »
Anonymous User
Director of Information Security
Bromium has always been super-responsive. We have the support portal. We can quickly put a ticket in there. And we...
Read full review of HP Wolf Security »
Anonymous User
Senior Program Manager Office 365 at a pharma/biotech company
Eight out of 10.
Read full review of HP Wolf Security »
Anonymous User
IT Infrastructure Systems Manager at a aerospace/defense firm
Our projects department works with technical support when necessary.
Read full review of HP LaserJet Enterprise »
Anonymous User
Retired at a government
I've contacted support when my printer doesn't communicate anymore. There's a program you download and run a...
Read full review of HP Wolf Security »
Anonymous User
Director
Technical support is excellent.
Read full review of HP Wolf Security »
Anonymous User
Director of IT Security, Risk and Compliance. at a pharma/biotech company
Both the technical support and customer success teams are very responsive, very effective.
Read full review of HP Wolf Security »
Hugh Percy
Manager of Cyber Security Operations at a healthcare company
Last time we talked to Ted in tech support, the incident was that a doctor trying to go to a WebEx. When you go to a...
Read full review of HP Wolf Security »
Anonymous User
General Manager UK at a agriculture
I've never had to contact technical support.
Read full review of HP LaserJet Enterprise »
Bert Hickman
Owner at Stoneridge Engineering, LLC
The product has a lot of online resources. You don't have to call or chat with support online. Its website has enough...
Read full review of HP Wolf Security »

Review 1 of 10

Technical Support

No Data Available

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