Compare Dell Technologies vs Insightsoftware

Dell Technologies

Based on 2595 reviews.

Insightsoftware

Based on 4 reviews.

Sample Customers

Magnitude

Unilever, HSBC, Independent Health, Imperial Tobacco, Comcast, Scotiabank

Popular Solutions

Dell PowerEdge R-Series

195 reviews

Dell PowerStore

170 reviews

Dell Business Laptops

238 reviews

Longview Analytics

0 reviews

Top Industries

Outsourcing Company

12%

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Construction Company

20%

Comms Service Provider

10%

Outsourcing Company

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Anonymous User
Lead Functional Consultant at a financial services firm

Read full review of Longview Analytics »

Review 1 of 1

Customer Service

Brijesh Pillai
Regional Manager - Enterprise Sales at Noventiq
The technical support from Dell is very good.
Read full review of DD Boost »
Armando Karel
Teamleider ICT and Beleidsadviseur ICT at SG de Langstraat
I evaluate their service and customer support as very good; if there is something wrong, it gets solved in a...
Read full review of Dell Business Laptops »
Dragan Lazic
Information Technology Manager at The Gateway Engineers, Inc.
I would rate the support for this solution a seven out of ten. This is due to the fact that there is sometimes a...
Read full review of Dell PowerEdge R-Series »
RaedHassan
Senior Specialist Backup/Storage at National Bank of Kuwait
I have contacted Dell support for some Dell NetWorker issues. I think the support provided by Dell is good when...
Read full review of Dell NetWorker »
Stanislaw Jagielski
Trainer, Storage Consultant at Oxon
I have never used technical support for Dell XtremIO since we manage it on our own, and I access support pages....
Read full review of Dell XtremIO »
Shashika Rathnayaka
Technical Manager at OAK integrated System Pvt Ltd
The support from Dell Unity XT is good.
Read full review of Dell Unity XT »
Eoin O’Brien
Director of Global Platform at a computer software company
I would evaluate Dell support as a nine out of ten. Any instance that we've had to open with Dell or any support...
Read full review of Dell PowerStore »
Naresh K
Senior System Administrator at a comms service provider
Technical support is not sufficient. It needs improvement to be comparable to HP's call center which is knowledgeable...
Read full review of Dell Storage Resource Manager (SRM) »
HananEyal
CIO at Ginegar Plastic Products
We don't have any problems with the customer service and technical support of Dell Enterprise Desktops and Laptops....
Read full review of Dell Business Laptops »
Anonymous User
Infrastructure Systems Team Lead at a manufacturing company
Technical support can be quite problematic and difficult to resolve issues.
Read full review of Dell XtremIO »
GaneshChaudhary
Technical Consultant Storage And Virtualization at Dixit Infotech
Dell's technical support is very good when evaluated. I would rate the technical support of Dell at 9.5 on a scale of...
Read full review of Dell PowerVault »
Anonymous User
IT Infrastructure Engineer at a manufacturing company
We initially worked with support during the initial implementation. Beyond that, we've barely used their services.
Read full review of Dell PowerStore »
Anonymous User
System Engineer IAAS at a financial services firm
Technical support is good. The installation went smoothly from DEL EMC’s site. We did not encounter real technical...
Read full review of Dell XtremIO »
Rev87463
Lead Engineer
We've had some small communication errors with support agents going on holiday and not doing a good handover of a...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Infrastructure Analyst at a engineering company
Customer Service: It is great; EMC support is one of the best. Technical Support: It is great, a good level of...
Read full review of Dell NetWorker »
Florent ADODO
IT Assistant at Hotel 2 Fevrier
The critical issue is when you send them an email, you will not get a reply for two or three days. They are happy to...
Read full review of Dell PowerEdge R-Series »
Andrius Paplauskas
Group Team Lead, Enterprise Solutions at a consultancy
The benefit of using Dell PowerStore is that we have comprehensive and excellent support from Dell. While we haven't...
Read full review of Dell PowerStore »
Dirk Verhoogen
Engineer and Specialist at Proximus Spearit
The technical support has significantly improved from where it was two years ago.
Read full review of Dell PowerStore »
Anonymous User
Sr. Manager, Data Center Practice at a tech services company
We have full Dell support. One time, my engineer was in the lab and knocked a power cable loose. I got an email...
Read full review of Dell PowerStore »
Anonymous User
Pre-Sales and Technical Manager at a tech services company
I haven't dealt with support because I haven't had any problems with the equipment.
Read full review of Dell PowerProtect Data Domain »
Anonymous User
Director Of Network Services And Security at a legal firm
My impression of the ProSupport service provided with Dell Business Laptops is that we seldom use it, but when we...
Read full review of Dell Business Laptops »
Updesh Yadav
Senior network engineer at GoTech
The solution's customer service could be better. The support partners and distributors delay in replying to queries.
Read full review of Dell PowerEdge C- Series »
David Hammink
System Administrator at Reuter GmbH
We have not used technical support yet.
Read full review of Dell SC Series »
Randeep Guha
Architect at a energy/utilities company
Technical support is available; from the Dell point of view, we have taken the Pro Support part, which provides 24/7...
Read full review of Dell PowerStore »
Scott Forehand
Manager, Global Infrastructure at a recreational facilities/services company
I work with customer service and tech support all the time. My impressions from working with them on the PowerEdge...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Sr. Executive IT - India & Subcontinent at a manufacturing company
Customer support is good for Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro.
Read full review of Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro »
Anonymous User
Sr. Storage Engineer at a legal firm
In the past year, it hasn't been as great. They seem to just follow KBS. Prior to that, they were awesome. I'm hoping...
Read full review of Dell PowerScale »
Anonymous User
Information Technology Solutions Architect at a comms service provider
We are experiencing some issues with Dell's live-chat support as the support is different based on the support...
Read full review of VxRail »
Anonymous User
Head Of IT at a consultancy
On a scale from one to ten, I rate the support a ten. For that, I have four-hour mission critical service, and that...
Read full review of Dell PowerEdge R-Series »
Taha Ergin
Technical Director at Prosight
Customer support and community support are very good. I would rate the customer support a perfect ten.
Read full review of Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro »

Review 1 of 30

Anonymous User
Sr. Project Manager at a tech services company
Customer Service: 8/10 - They are a very prompt and knowledgeable customer service support. Technical Support: 8/10.
Read full review of Longview Analytics »
Anonymous User
Technology Lead Onsite at a tech services company
Customer Service: It's very good and quick. Technical Support: They're good and efficient.
Read full review of Longview Analytics »
Anonymous User
Sr. Business Analyst at Archer Daniels Midland Company
Customer Service: 9/10 as they are a very user friendly customer service team and they are always responsive and...
Read full review of Longview Analytics »
Anonymous User
Lead Functional Consultant at a financial services firm
Customer Service: 6/10. Technical Support: 8/10.
Read full review of Longview Analytics »

Review 1 of 4

Technical Support

No Data Available

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