Compare Dell Technologies vs Insightsoftware

Dell Technologies

Based on 1991 reviews.

Insightsoftware

Based on 4 reviews.

Sample Customers

Magnitude

Unilever, HSBC, Independent Health, Imperial Tobacco, Comcast, Scotiabank

Popular Solutions

Dell PowerEdge R-Series

170 reviews

Dell Unity XT

13 reviews

Dell PowerStore

122 reviews

Longview Analytics

0 reviews

Top Industries

Computer Software Company

12%

Manufacturing Company

11%

Financial Services Firm

Government

Manufacturing Company

11%

Computer Software Company

Retailer

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at a outsourcing company
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at a tech services company
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at a computer software company
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at a aerospace/defense firm
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

Anonymous User
Lead Functional Consultant at a financial services firm

Read full review of Longview Analytics »

Review 1 of 1

Customer Service

Jorg Krumm
Manager IT at a manufacturing company
I evaluate the support overall as good. The reasons are that it is responsive, fast, and problems are solved in time....
Read full review of Dell PowerEdge R-Series »
Padmesh Dubey
Storage And Backup Lead at a tech vendor
My experience with technical support has been very good, and I would give it a ten out of ten.
Read full review of Dell PowerStore »
Andreas Eberhard
Head of IT at a manufacturing company
The technical support is good, and I would give it a nine out of ten.
Read full review of VxRail »
Jesse_B
Manager of networks and infrastructure at a government
The support for Dell XR2 Rugged Server is very good. They have the best support model for their solutions. They are...
Read full review of Dell PowerEdge XR-Series »
Michael Lopez
Sr Systems Engineer at a outsourcing company
Dell's technical support is very good and on par with NetApp support and the rest of the industry, such as Oracle,...
Read full review of Dell PowerProtect Data Domain »
Maria Palma-Drexler
Manager, Technical Operations at a non-profit
I think we have had great customer support from Dell Enterprise Laptops. All the reps that I have ever worked with...
Read full review of Dell Business Laptops »
A. AhadAlam
Head Of Systems Group at a financial services firm
If local support is built in, I would give it a ten out of ten. If they do not build locally, then I would give it...
Read full review of Dell PowerProtect Data Domain »
AnkurGupta1
Lead Consultan at a tech services company
I would rate support at seven or eight; while it is not particularly bad, it needs some improvements.
Read full review of Dell Data Protection Advisor »
Anonymous User
Founder / Lead Network Consultant
Customer Service: I would rate their customer service as a 10 out of 10. Technical Support: I would rate their...
Read full review of Dell PowerVault »
Parimal Sardar
Senior Manager - SBR Technical Services at a energy/utilities company
Dell PowerMax NVMe's tech support is good.
Read full review of Dell PowerMax »
Joseph James
Systems & Support Engineer at a tech services company
I rate Dell support six out of 10. Contacting them can be tricky because their contact methods aren't...
Read full review of Dell PowerVault »
Anonymous User
Platform Administrator
Low.
Read full review of Dell Unity XT »
HananEyal
CIO
We don't have any problems with the customer service and technical support of Dell Enterprise Desktops and Laptops....
Read full review of Dell Business Laptops »
Benjamin Ighagbon
IT Project Manager at a tech services company
We handle the first level of support for our customers. However, if it is something that is beyond our capacity then...
Read full review of Dell PowerConnect Switches [EOL] »
Anonymous User
Engineer at a tech services company
EMC Support provides a high quality service, however I have encountered very few technical issues with this...
Read full review of Dell PowerProtect Data Domain »
Anonymous User
Professional system engineer at a tech services company
Technical support is a nine out of 10. It's fast and always fixes the issues. It would be a 10 out of 10 if sometimes...
Read full review of VNX [EOL] »
Niwat Srinamngern
Solutions Architect/ Consultant at a tech services company
We have not opened a technical support case with Dell for PowerStore but because most of our products are from Dell,...
Read full review of Dell PowerStore »
MoinShah
System Administrator at a comms service provider
Dell could improve its technical support by enhancing the response time, especially for the initial ticket raised....
Read full review of Dell NetWorker »
Anonymous User
Systems Engineer at a tech services company
Technical support is good. Overall we've been satisfied with their service.
Read full review of DD Boost »
PhilipTurner
System Administrator
I've always rated Dell with excellent support. Anytime I've had to use them in the past, they've always been good.
Read full review of Dell PowerProtect Backup Services »
Anonymous User
Director of Information & Technology Services at a non-profit
The technical support is very good, DELL is known for their great support.
Read full review of VxRail »
Alexei Pikovski
IT Architect at a manufacturing company
The customer service for Dell PowerEdge R-Series is great, however, I cannot say that other companies are better or...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Director at a computer software company
The bulk of my experience with Dell tech support is on the consumer side of things.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Technical Specialist at a tech services company
EMC technical support is good in India. They meet the SLAs well.
Read full review of VNX [EOL] »
Anonymous User
System Administrator at a media company
We haven't needed to contact technical support.
Read full review of Dell PowerConnect Switches [EOL] »
Anonymous User
Engineer at a logistics company
Customer Service: 4 out of 5. Technical Support: Technical Support: 3 Engineer Support: 5
Read full review of Dell AppSync »
Anonymous User
Technical Solutions Architecture Senior Analyst at a tech services company
Dell Technical support is of value. I have worked with them for almost three years and I know why Dell Technical...
Read full review of Dell XC Appliance »
Anonymous User
Infrastructure Engineer at a tech services company
I would evaluate the technical support as doing pretty well. I have never really had an issue with Unity's support.
Read full review of Dell Unity XT »
Anonymous User
Chief General Manager at a energy/utilities company
Technical support from Dell is excellent.
Read full review of Dell vSAN Ready Nodes »
Anonymous User
Core Cloud System Specialist at a comms service provider
Huge gab of professionalism and experience between the regions, we always need to escalate our issues to get it solved.
Read full review of Dell SRDF (Symmetrix Remote Data Facility ) [EOL] »

Review 1 of 30

Anonymous User
Technology Lead Onsite at a tech services company
Customer Service: It's very good and quick. Technical Support: They're good and efficient.
Read full review of Longview Analytics »
Anonymous User
Sr. Project Manager at a tech services company
Customer Service: 8/10 - They are a very prompt and knowledgeable customer service support. Technical Support: 8/10.
Read full review of Longview Analytics »
Anonymous User
Lead Functional Consultant at a financial services firm
Customer Service: 6/10. Technical Support: 8/10.
Read full review of Longview Analytics »
Anonymous User
Sr. Business Analyst at a manufacturing company
Customer Service: 9/10 as they are a very user friendly customer service team and they are always responsive and...
Read full review of Longview Analytics »

Review 1 of 4

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.