Compare Dell Technologies vs Insightsoftware

Dell Technologies

Based on 2037 reviews.

Insightsoftware

Based on 4 reviews.

Sample Customers

Magnitude

Unilever, HSBC, Independent Health, Imperial Tobacco, Comcast, Scotiabank

Popular Solutions

Dell PowerEdge R-Series

147 reviews

Dell Unity XT

13 reviews

Dell PowerStore

129 reviews

Longview Analytics

0 reviews

Top Industries

Computer Software Company

11%

Manufacturing Company

10%

Financial Services Firm

Government

Retailer

10%

Manufacturing Company

10%

Computer Software Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Lead Architect at a comms service provider
I started as a Storage and Backup Administrator and have been working with Data Protector and Dell PowerProtect Data...
Read full review of Dell PowerProtect Data Manager »

Review 1 of 5

Anonymous User
Lead Functional Consultant at a financial services firm

Read full review of Longview Analytics »

Review 1 of 1

Customer Service

Juan LuisNuñez
Engineering Director at MC Microcomputación
We haven't had to raise support tickets often. Initially, we try to solve issues using the knowledge base. Our...
Read full review of Dell OpenManage Enterprise »
Jan Zentgraf
Consultant at IXPACK GmbH
We are not satisfied with the support team. Support is confusing and time-consuming. It could be improved.
Read full review of Dell Technologies DataIQ [EOL] »
Daniel Sjoberg
IT Project Manager at a computer software company
There wasn't a need for my company to engage much with the technical support offered by the product.
Read full review of Dell PowerEdge FX [EOL] »
Farhan Ashraf
Presales Manager at NDS
The solution's technical support is good.
Read full review of VxRail »
Saleh Khalid
computer scientist at Imam University
Technical support from Dell is rated at six out of ten. Even with high-severity tickets, the response time is slower...
Read full review of Dell vSAN Ready Nodes »
Hamad Khan
L1 System Engineer at a tech services company
The technical support team is good.
Read full review of Dell PowerConnect Switches [EOL] »
Ronaldo Pires De Andrade
Senior Storage Administrator at a tech vendor
I have contacted technical support multiple times. Support response is reasonable, and they usually reply in time....
Read full review of Dell PowerStore »
AnilKale
Sr. Technology Consultant at CludoBits IT Solutions Pvt. Ltd
I have called them many times. Within one day, a technician will solve the issues. It's very nice support. I rate...
Read full review of Dell PowerEdge FX [EOL] »
Ossama Helmy
Telecommunication Department Head at a energy/utilities company
We haven't needed to contact technical support but we use PBX support for our servers. We're waiting to receive...
Read full review of Dell PowerEdge R-Series »
CanBolat
Solution architect at GlassHouse
You can handle the basic support by yourself. The level of support you require also depends on your technical team's...
Read full review of DD Boost »
Anonymous User
Senior Information Technology Manager at a retailer
The technical support has been very supportive when we have had to call and ask for their assistance, especially...
Read full review of Dell PowerMax »
Tooritsemoshe Ojei
Server System Manager at First City Monument Bank Limited
I rate customer service and support an eight out of ten.
Read full review of Dell PowerEdge VRTX [EOL] »
Anonymous User
Principal at Austin Tovey Ltd
I haven't used the technical support.
Read full review of VxRail »
Syed Ali Wajahat
IT Solution Architect at a media company
The technical support for Dell PowerConnect Switches isn't comparable with Cisco, Dell, and other major vendors. Dell...
Read full review of Dell PowerConnect Switches [EOL] »
Anonymous User
Director at ESPH
From my experience, EMC provides good support, and Dell's service is very good. It is simple to call technical...
Read full review of Dell Unity XT »
Dave Stromberg
Senior Infrastructure Engineer at a financial services firm
The technical support has been good. When we did run into an issue, once I told them what the problem was, they were...
Read full review of Dell PowerMax »
Siva Padmanabhan
IT Officer at Queens University Belfast
The pricing is a little bit higher, however, for the support you get, it's worth it.
Read full review of Dell PowerEdge R-Series »
KobusRas
Infrastructure Solutions Architect at a computer software company
I have not interacted with support myself, but our technical engineers have. I have heard from them that the...
Read full review of Dell PowerFlex »
Anonymous User
IT Manager at a government
We have worked with customer success support, and the service is very good. I would rate Dell support a ten on a...
Read full review of Dell PowerMax »
Hussein Harb
Director at mindIT
My experience with Dell customer service is that mainly they are very, very supportive.
Read full review of Dell PowerEdge FX [EOL] »
ChanchalDeshwal
CEO at KCIS INDIA
I have not personally dealt with Dell EMC support but our in-house team contacts them when it is required. EMC...
Read full review of Atmos [EOL] »
Anonymous User
Analista de Sistemas SR at a tech services company
The support from Dell EMC Avamar is good.
Read full review of Dell Avamar »
Anonymous User
Information Systems Manager at a energy/utilities company
We have had no issues at all with our technical and customer support. The product watches after itself. If there is a...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Associate Specialist at a tech services company
I've never contacted technical support. I know a lot about the product myself, and I know people that I can talk to...
Read full review of Dell Data Protection Advisor »
Anonymous User
consultant at a security firm
My experience has been that the tech support is pretty responsive.
Read full review of Dell PowerProtect Data Domain »
Anonymous User
Network Administrator at a government
Technical support is much better now. They are responsive, and it is easy to get to the right person. They will blow...
Read full review of Dell Unity XT »
Anonymous User
Deputy CIO at a insurance company
Dell EMC technical support is very good. I would rate them a 10 out of 10. They take you by the hand and walk you...
Read full review of Dell Unity XT »
Anonymous User
Data center Manager at a financial services firm
Their technical support can be improved because, sometimes, when you report an issue, it takes a while for them to...
Read full review of Dell VxBlock System »
ManishSrivastava3
Senior Architect at NXP Semiconductors Netherlands B.V. Internet EMEA
The technical support from Dell is satisfactory. On a scale from 1 to 10, I would rate the support as eight.
Read full review of Dell NetWorker »
Christopher Rizopoulos
Office Systems Analyst at Suffolk County Government
The solution’s technical support is good.
Read full review of Dell PowerConnect Switches [EOL] »

Review 1 of 30

Anonymous User
Sr. Business Analyst at Archer Daniels Midland Company
Customer Service: 9/10 as they are a very user friendly customer service team and they are always responsive and...
Read full review of Longview Analytics »
Anonymous User
Lead Functional Consultant at a financial services firm
Customer Service: 6/10. Technical Support: 8/10.
Read full review of Longview Analytics »
Anonymous User
Technology Lead Onsite at a tech services company
Customer Service: It's very good and quick. Technical Support: They're good and efficient.
Read full review of Longview Analytics »
Anonymous User
Sr. Project Manager at a tech services company
Customer Service: 8/10 - They are a very prompt and knowledgeable customer service support. Technical Support: 8/10.
Read full review of Longview Analytics »

Review 1 of 4

Technical Support

No Data Available

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