Compare Dell Technologies vs Insightsoftware

Dell Technologies

Based on 2000 reviews.

Insightsoftware

Based on 4 reviews.

Sample Customers

Magnitude

Unilever, HSBC, Independent Health, Imperial Tobacco, Comcast, Scotiabank

Popular Solutions

Dell PowerEdge R-Series

151 reviews

Dell Unity XT

13 reviews

Dell PowerStore

122 reviews

Longview Analytics

0 reviews

Top Industries

Computer Software Company

12%

Manufacturing Company

10%

Financial Services Firm

Government

Manufacturing Company

11%

Computer Software Company

Retailer

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at a outsourcing company
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Gouranga Maiti
Sr. Project Manager IT at a manufacturing company
My usual use cases for Dell PowerMax require high throughputs, so I need computing power in addition to IOPS, which...
Read full review of Dell PowerMax »
Anonymous User
Supply Chain and Procurement Specialist at a tech services company
We use several versions of Dell PowerEdge R-Series. Most of the servers we currently use are the R350s. R370s are not...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at a aerospace/defense firm
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

Anonymous User
Lead Functional Consultant at a financial services firm

Read full review of Longview Analytics »

Review 1 of 1

Customer Service

Sebastien Chene
Senior Business Development Manager at a comms service provider
I haven't contacted technical support yet. However, my customers are less satisfied than before with support.
Read full review of Dell PowerVault »
Lysias Albert Singbo
Senior Systems Engineer at a financial services firm
Dell NetWorkers’ technical support services need improvement.
Read full review of Dell NetWorker »
Ayodeji Oyewole
Managing Director at a transportation company
I would rate technical support for Dell RecoverPoint as seven out of ten. It is of good quality but could be improved.
Read full review of Dell RecoverPoint »
Amr Taha
Professional Services Engineer at a consultancy
I evaluate customer service and technical support based on three or four points. I find it balanced and professional...
Read full review of Dell PowerScale (Isilon) »
Evans Chitando
Chief Business Technology Consultant at a tech services company
Dell support is superb. I rate Dell support nine out of 10.
Read full review of Dell SC Series »
Pranav Telang
Lead Architect at a comms service provider
I would rate Dell's customer service or technical support highly because I was part of Dell EMC in Johannesburg from...
Read full review of Dell PowerStore »
Shrikant Teggi
Sr. Area Technical Manager at a tech consulting company
Customer support is very good and I rate it highly.
Read full review of Dell NetWorker »
Stefan Ackelman
Infrastructure manager at a government
I rate Dell support nine out of 10. They've helped us get the platform running and perform remote upgrades. They've...
Read full review of Dell PowerEdge R-Series »
Niklas Bär
IT Project Leader at a construction company
I would rate Dell support as an eight out of ten. There are two or three things where maybe first-level support is a...
Read full review of Dell PowerEdge R-Series »
ErmiasGirma
Cloud Infrastructure Engineer at a comms service provider
The technical support is very helpful. Despite some challenges in the past, the support team is knowledgeable, and...
Read full review of Dell NetWorker »
Anonymous User
Senior Infrastructure Architect - Storage at a healthcare company
The solution just runs and is very stable. It is only after an issue, such as a site disruption, that we even contact...
Read full review of Dell VPLEX »
Anonymous User
Consultant at a tech vendor
I have contacted Dell's customer support or technical support. Earlier the quality of support was excellent, but now...
Read full review of Dell PowerStore »
Anonymous User
Pre-sales specialist at a computer software company
Technical support for this product is very good.
Read full review of Dell AppSync »
Libeesh Moidunni
General Manager of IT Infrastructure at a tech vendor
The technical support is very good. The tech support team has a deep, in-depth knowledge of the product and their...
Read full review of Dell Encryption Enterprise [EOL] »
François BRUNET
Responsable de Production at a government
We needed to contact technical support in regards to an IAS error in automatic services. We didn't have any issues...
Read full review of Dell Unity XT »
Ramnesh Kumar
System Administrator at a educational organization
Technical support is good. I can log complaints online through the portal and have engineers in line. I can also take...
Read full review of Dell SC Series »
Md. Shohel Rawshan Sarker
Manager at a financial services firm
Dell EMC PowerEdge Rack Servers' remote support is quite good. Many a times I have opened a case and received from...
Read full review of Dell PowerEdge R-Series »
Florent ADODO
IT Assistant at a hospitality company
The critical issue is when you send them an email, you will not get a reply for two or three days. They are happy to...
Read full review of Dell PowerEdge R-Series »
Ossama Helmy
Telecommunication Department Head at a energy/utilities company
We haven't needed to contact technical support but we use PBX support for our servers. We're waiting to receive...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Co Founder at a tech services company
Dell's EMC technical support is very good.
Read full review of VxRail »
Mohieddin Allahham
Systems & storage specialist at a government
We haven't had much experience with technical support, but we did have some upgrades to the core system and firmware....
Read full review of Dell PowerMax »
Don Hwata
Senior Systems Engineer at a marketing services firm
I haven't needed technical support and therefore cannot speak to how helpful or supportive they are.
Read full review of Dell RecoverPoint »
Ronald Sancon
Assistant Manager, Project at a transportation company
I am satisfied with their services. When we are nearing a failure of a piece of hardware, we receive notifications...
Read full review of Dell CloudIQ »
Anonymous User
Senior Solutions Architect at a comms service provider
Technical support is available, however, it takes some time to change something in the system. We would prefer a...
Read full review of Moogsoft »
Anonymous User
Lead Analyst at a financial services firm
The solution’s technical support is excellent.
Read full review of Dell Avamar »
Ehsan-Zaidi
CTO at a tech consulting company
Technical support has been very knowledgeable and responsive. They're good. We're satisfied with the level of service...
Read full review of Dell PowerEdge C- Series »
Seniostoe09976
Senior Storage Engineer at a transportation company
So far, technical support has been really good.
Read full review of Dell PowerMax »
rrukhaiyar573
Technical Manager at a recreational facilities/services company
When you have Dell support, you can be assured that you will receive comprehensive assistance. However, while...
Read full review of Dell XtremIO »
Anonymous User
Director of Technical Support at a tech services company
Customer Service: No. Technical Support: Bad. The service left much to be desired, even with the proper support.
Read full review of Dell PowerProtect Data Domain »
Tahir Mohammad
Country Service Delivery Manager at a tech services company
We have had customers reporting issues with slow responses from the support team.
Read full review of Dell Unity XT »

Review 1 of 30

Anonymous User
Lead Functional Consultant at a financial services firm
Customer Service: 6/10. Technical Support: 8/10.
Read full review of Longview Analytics »
Anonymous User
Sr. Business Analyst at a manufacturing company
Customer Service: 9/10 as they are a very user friendly customer service team and they are always responsive and...
Read full review of Longview Analytics »
Anonymous User
Technology Lead Onsite at a tech services company
Customer Service: It's very good and quick. Technical Support: They're good and efficient.
Read full review of Longview Analytics »
Anonymous User
Sr. Project Manager at a tech services company
Customer Service: 8/10 - They are a very prompt and knowledgeable customer service support. Technical Support: 8/10.
Read full review of Longview Analytics »

Review 1 of 4

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.