Compare Dell Technologies vs KeyInfo

Dell Technologies

Based on 2093 reviews.

KeyInfo

Based on 1 review.

Sample Customers

KeyCloud Backup and Recovery

Flexi-Van

KeyCloud Storage as a Service

King's Hawaiian, Circle K

Popular Solutions

Dell PowerEdge R-Series

144 reviews

Dell Unity XT

10 reviews

Dell PowerStore

141 reviews

KeyCloud Backup and Recovery

0 reviews

Top Industries

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Comms Service Provider

Construction Company

43%

Healthcare Company

Comms Service Provider

University

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

James Mercer
Director of Information Technology at a transportation company

Read full review of KeyCloud Backup and Recovery »

Review 1 of 1

Customer Service

Jan Budina
Head of Systems Department at VERTIX s.r.o.
I would describe the customer service of Dell PowerEdge VRTX with just one word: brilliant.
Read full review of Dell PowerEdge VRTX [EOL] »
Stanislaw Jagielski
Trainer, Storage Consultant at Oxon
Because I am the inspector at our company I simply call my global instructor or another linked instructor if I need...
Read full review of Dell Avamar »
Angel Lacerna
Oficial Senior at a financial services firm
On a scale of one to ten, I would score the technical support a seven. I give it a seven because sometimes the...
Read full review of Dell PowerProtect Backup Services »
Sanjeevan Sivapaleswararajah
Manager, Network Ict at a energy/utilities company
Technical support has effectively addressed most of the issues. Initially, when running tests, challenges arose,...
Read full review of DD Boost »
Naveed Muhammad
Head - Solution Design & Architect at a tech services company
I rate Dell's technical support very high. Their experts are available and whenever I open any case, it gets resolved...
Read full review of Dell PowerStore »
Noble Varughese
Chief Of Technology at CITY OF JERSEY CITY
Dell PowerEdge R-Series customer service and technical support is excellent. We had a very good project management...
Read full review of Dell PowerEdge R-Series »
Syed Masuood
Country manager at Asta Innosys
We did not directly go to Dell support because we were going through Nutanix. From what I have heard, I would rate...
Read full review of Dell PowerEdge R-Series »
Muhammad Saqib
System Engineer at Hybrid Tech
Dell's technical support could be improved. HP support is seemingly more reliable and always available for customers.
Read full review of Dell PowerEdge MX- Series »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
Dell support has been flawless. I would evaluate Dell support on a scale of one to ten as a nine because they deliver...
Read full review of Dell PowerEdge R-Series »
ASHISH RAJ
Solution Architect at a comms service provider
The technical support is quite good. It's quite good. But I get help more quickly with VMware support because we have...
Read full review of Dell Vscale Architecture »
Chris Sodey
Global IT Infrastructure Manager at Kemin Industries, Inc.
I haven't had to use Dell's support yet, so I don't know for sure. They're really good, and we have a support...
Read full review of Dell PowerEdge R-Series »
Rob Koper
Senior Storage Consultant at a computer software company
I'm certified myself. We have certified colleagues. But we use technical support. The problem is that some of the...
Read full review of Dell Unity XT »
Anonymous User
Senior System Administrator at a healthcare company
I don't have much experience with them, but they are a little bit slow in responding to the cases. In Saudi Arabia,...
Read full review of Dell VxBlock System »
Anonymous User
Director of Technical Support at a tech services company
Customer Service: No. Technical Support: Bad. The service left much to be desired, even with the proper support.
Read full review of Dell PowerProtect Data Domain »
Anonymous User
Data Center Team Lead at a comms service provider
I do not have any direct contact with technical support because I am not doing the product delivery. If the...
Read full review of VxRail »
Anonymous User
IT Manager at a computer software company
The customer support is great; it's easy to get a hold of and easy to replace devices or get them fixed. I would rate...
Read full review of Dell Business Laptops »
Anonymous User
Technical Team Lead at a tech services company
The level of technical support is 10/10. Over four years we didn’t encounter any issues with VPLEX technical support.
Read full review of Dell VPLEX »
Anonymous User
Manager Private Cloud Solutions at ufone
I'm very satisfied with Dell's technical support. It's very easy to open an SR and get support from them, and...
Read full review of Dell NetWorker »
AdnanAli1
Manager at Necsol
Dell support is satisfactory. I always have a good experience with it.
Read full review of Dell PowerEdge MX- Series »
Nicolas Poulain
Architect at a government
I have used technical support at some point. My experience with technical support was very good, rated 9 out of 10....
Read full review of Dell PowerEdge R-Series »
Anonymous User
Senior Implementation Engineer at a tech company
I would give technical support a rating of 7/10, given recent issues that arose. During the merger process with Dell,...
Read full review of Dell Unity XT »
Anonymous User
Managing Director at a tech services company
I have not used technical support. I've just been going to technical training as a partner.
Read full review of VxRail »
Mickael Baldini
Expert Iml at a government
I have used the support and technical customer service for Dell PowerEdge. There is no problem at the support level....
Read full review of Dell PowerEdge R-Series »
VarunrajPTK
Senior System Engineer at a transportation company
We receive direct Dell support, and it is very good. We would rate their job a 10.
Read full review of Dell PowerStore »
Anonymous User
Director at a cloud solution provider
We do not use their support. We use a third party. We rarely need to get support because the equipment is so reliable.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Vice President at a energy/utilities company
The support from Dell EMC Avamar was decent.
Read full review of Dell Avamar »
Anonymous User
Engineer at a financial services firm
Dell's technical support team is good.
Read full review of Dell ObjectScale »
Lorna Liu
Product Manager at a comms service provider
Dell has a very poor support channel in Taiwan. They sell the models directly to our enterprise customers. They don't...
Read full review of Dell ObjectScale »
Anonymous User
Senior Manager, Disaster Recovery, Storage & UNIX Systems at a financial services firm
I evaluate Dell's support for PowerMax as very good, especially regarding their response time as well as their...
Read full review of Dell PowerMax »
Anonymous User
Data Protection Architect at a consultancy
We have not had to use tech support often, beyond the normal occasional drive, standard part replacement. The support...
Read full review of Dell Unity XT »

Review 1 of 30

James Mercer
Director of Information Technology at a transportation company
My guys, my infrastructure team - I'm the CIO - worked with them diligently on everything, and I got regular daily...
Read full review of KeyCloud Backup and Recovery »

Review 1 of 1

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.