Compare Dell Technologies vs KeyInfo

Dell Technologies

Based on 2294 reviews.

KeyInfo

Based on 1 review.

Sample Customers

KeyCloud Backup and Recovery

Flexi-Van

KeyCloud Storage as a Service

King's Hawaiian, Circle K

Popular Solutions

Dell PowerEdge R-Series

168 reviews

Dell PowerStore

146 reviews

Dell Unity XT

9 reviews

KeyCloud Backup and Recovery

0 reviews

Top Industries

Manufacturing Company

11%

Financial Services Firm

10%

Computer Software Company

Construction Company

41%

Manufacturing Company

10%

Comms Service Provider

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Pranav Telang
DGM at Airtel Digital
I started as a Storage and Backup Administrator and have been working with Data Protector and Dell PowerProtect Data...
Read full review of Dell PowerProtect Data Manager »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

James Mercer
Director of Information Technology at a transportation company

Read full review of KeyCloud Backup and Recovery »

Review 1 of 1

Customer Service

Padmesh Dubey
Storage And Backup Lead at HCLSoftware
My experience with technical support has been very good, and I would give it a ten out of ten.
Read full review of Dell PowerStore »
Roosevelt Wilmot
Head Of IT, Infrastructure & Operations at a financial services firm
Technical support was responsive, we got to the right person. We have never had a problem with them.
Read full review of Dell SC Series »
Jose Vazquez-Trujillo
IT Administrator at Pasco County Sheriff
I will start with the customer relation when recommending Dell Business Laptops to my peers. The reps that I work...
Read full review of Dell Business Laptops »
Martin Mugerwa
Senior Systems Administrator at NMS
The hardware support through Dell and our local partner is rated at eight out of ten. They efficiently resolve issues...
Read full review of DD Boost »
Sebastien Chene
Senior Business Development Manager at a comms service provider
I haven't contacted technical support yet. However, my customers are less satisfied than before with support.
Read full review of Dell PowerVault »
Abful Momin
Network Administrator at Grameen communications
The solution’s technical support is very good. Once, our server's motherboard was not responding, and Dell replaced...
Read full review of Dell PowerEdge C- Series »
Carlos Andres Campo
VMware/ Storage Specialist at a energy/utilities company
The solution's technical support was fast.
Read full review of Dell Unity XT »
Patrick Posch
Head Of IT / Erp System at Innerio Heat Exchanger GmbH
The support is good. I would rate the support for Dell Business Laptops at eight.
Read full review of Dell Business Laptops »
Mario Castillo
Jefe de IT at Asociación de Azucareros de Guatemala
The solution is not that easy to use, but Dell's support is great.
Read full review of Dell Data Protection Advisor »
Maria Palma-Drexler
Manager, Technical Operations at a non-profit
I think we have had great customer support from Dell Enterprise Laptops. All the reps that I have ever worked with...
Read full review of Dell Business Laptops »
Olumuyiwa Ojo
Enterprise Infrastructure Engineer at Tenece Professional services
I'd rate the solution nine out of ten.
Read full review of Dell Avamar »
LANRE OGUNDARE
Senior System Engineer at Tenece Professional services
My experience overall with technical support from Dell for Dell PowerStore is very satisfactory. Their support is...
Read full review of Dell PowerStore »
AhmedAlwahashi
GTM Intelligent Infrastructure Data Center Manager at Dimension Data Middle East at Dimension Data Middle East
DD Boost's technical support could be better.
Read full review of DD Boost »
Jan Zentgraf
Consultant at IXPACK GmbH
We are not satisfied with the support team. Support is confusing and time-consuming. It could be improved.
Read full review of Dell Technologies DataIQ [EOL] »
Anonymous User
Systems Engineering Manager at a manufacturing company
The technical support has been really great. I have never had a problem that they were not able to get to the bottom...
Read full review of Dell Unity XT »
Anonymous User
Senior System Engineer at a healthcare company
Generally, when we put in a ticket on something regarding Dell PowerScale (Isilon), it takes a while to get to the...
Read full review of Dell PowerScale »
Anonymous User
Infrastructure Engineer at a tech services company
I would evaluate the technical support as doing pretty well. I have never really had an issue with Unity's support.
Read full review of Dell Unity XT »
Alan Farrely
Head of IT at a manufacturing company
I would rate support as very good; from a hardware monitoring point of view, if there's an issue, we get alerted...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Infrastructure and Operations Manager at a manufacturing company
Their support is good. I would rate them a 10 out of 10.
Read full review of Dell PowerEdge R-Series »
Avi Shpaner
System Engineer at Exaware
I give eight points for technical support.
Read full review of Dell XtremIO »
Anonymous User
Technical Solutions Engineer at a manufacturing company
When things go south, the service and support on the backend being as easy to work with as it has been is something I...
Read full review of Dell Business Laptops »
Anonymous User
Network Administrator at a government
Technical support is much better now. They are responsive, and it is easy to get to the right person. They will blow...
Read full review of Dell Unity XT »
Mikko Peltoniemi
Director Of IT at Star Kay White
I find Dell's customer service and technical support exceptional. All the support personnel have been very...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Systems Consultant at a tech services company
Sometimes our customers use tech support but, generally, tech support is in order.
Read full review of Dell Unity XT »
Anonymous User
Director, Solution Architecture at a tech company
There is a lot of room for improvement on the support side, because of the response time. I'm giving the customer...
Read full review of Dell Unity XT »
Anonymous User
EHR Technical Architect at a healthcare company
The technical support has always been good. No fault with that. However, there is always room for improvement. I...
Read full review of Dell PowerProtect Data Domain »
Anonymous User
System Administration Team Leader at a educational organization
The support of Dell EMC NetWorker is very good.
Read full review of Dell NetWorker »
Anonymous User
Solution Architect at a tech services company
Tech support has taken a downturn since the acquisition, and that's not just for the Unity. The skill, the people,...
Read full review of Dell Unity XT »
OlegIvanov
General Director at miromix unitedMiroMIX United
Technical support is helpful. The Dell rep office in the country has many experienced techs. We also have a lot of...
Read full review of Dell PowerProtect Data Domain »
Cheyne Skapyak
Storage & Data Protection Specialist at General Dynamics Land Systems
I would evaluate the customer service and technical support for Dell PowerScale (Isilon) as great. We've sent out...
Read full review of Dell PowerScale »

Review 1 of 30

James Mercer
Director of Information Technology at a transportation company
My guys, my infrastructure team - I'm the CIO - worked with them diligently on everything, and I got regular daily...
Read full review of KeyCloud Backup and Recovery »

Review 1 of 1

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.