Compare Dell Technologies vs KeyInfo

Dell Technologies

Based on 2001 reviews.

KeyInfo

Based on 1 review.

Sample Customers

KeyCloud Backup and Recovery

Flexi-Van

KeyCloud Storage as a Service

King's Hawaiian, Circle K

Popular Solutions

Dell PowerEdge R-Series

149 reviews

Dell Unity XT

13 reviews

Dell PowerStore

122 reviews

KeyCloud Backup and Recovery

0 reviews

Top Industries

Computer Software Company

12%

Manufacturing Company

10%

Financial Services Firm

Government

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at a outsourcing company
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Gouranga Maiti
Sr. Project Manager IT at a manufacturing company
My usual use cases for Dell PowerMax require high throughputs, so I need computing power in addition to IOPS, which...
Read full review of Dell PowerMax »
Anonymous User
Supply Chain and Procurement Specialist at a tech services company
We use several versions of Dell PowerEdge R-Series. Most of the servers we currently use are the R350s. R370s are not...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at a aerospace/defense firm
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

James Mercer
Director of Information Technology at a transportation company

Read full review of KeyCloud Backup and Recovery »

Review 1 of 1

Customer Service

Anil Rahulwar
Storage Engineer at a tech services company
The tech support is good.
Read full review of Dell PowerScale (Isilon) »
Gouranga Maiti
Sr. Project Manager IT at a manufacturing company
Dell's support is nice.
Read full review of Dell XtremIO »
Marc Gaethofs
ICT manager at a real estate/law firm
The technical support could be better. The problem with Dell support is that you have to explain your case to...
Read full review of Dell PowerVault »
Syed Masuood
Country manager at a non-tech company
We did not directly go to Dell support because we were going through Nutanix. From what I have heard, I would rate...
Read full review of Dell PowerEdge R-Series »
Chris Childerhose
Enterprise Architect at a tech company
Customer Service: Customer service for this unit is top notch and they are fast to get back to you with a Support...
Read full review of Dell PowerProtect Data Domain »
Ahmed Salah
IT Manager at a tech services company
I would rate the technical support at eight out of ten. I think the technical support team is responding well...
Read full review of Dell PowerEdge C- Series »
Anonymous User
Vice President at a financial services firm
I would give technical support a rating of 9/10.
Read full review of Dell Unity XT »
Alfredo Najera
Director of operations and projects at a tech services company
Their technical support is good. Sometimes, there is a delay in the replacement of the parts, but they are generally...
Read full review of Dell PowerConnect Switches [EOL] »
John Lyons
Sales Engineer at a tech services company
Tech support for PowerMax was pretty good. They came out and set it up and did the install. That took a day. We did...
Read full review of Dell PowerMax »
SunilKumar
Manager at a tech services company
We have been in touch with the technical support fairly frequently. It is really not for major issues. They are very...
Read full review of ScaleIO [EOL] »
reviewer5049281
Manager, ICT at a educational organization
On a scale of 1 to 10, I would evaluate Dell support as an eight because even if the Pro Support is overdue by two...
Read full review of Dell Business Laptops »
Letarik Terefe
Information Technology Division Director at a insurance company
A small team with expertise can handle deployment and maintenance efficiently.
Read full review of Dell XtremIO »
Thein-Lin
System Engineer at a tech services company
We have not experienced many issues requiring support, so I am not familiar with the customer service quality.
Read full review of Dell Unity XT »
Mohamed-Ashraf
System Operation Engineer at a non-tech company
Technical support is very good.
Read full review of Dell Avamar »
PAOLO JONATHAN
Senior Infrastructure Engineer at a tech services company
I'm not the one who interacted with them directly. One of my teammates has been interacting with them. To get the...
Read full review of Dell Encryption Enterprise [EOL] »
Sami Abughosh
Servers Senior Network Administrator at a manufacturing company
I rate the technical support a three out of ten.
Read full review of Dell PowerEdge T-Series »
Anonymous User
General Manager at a tech services company
The technical support is okay, but it could be better.
Read full review of Dell NetWorker »
Anonymous User
Senior Systems Engineer at a tech services company
We have used technical support occasionally. There really have been no issues, we haven't had it that long. But just...
Read full review of Dell Unity XT »
Alexei Pikovski
IT Architect at a manufacturing company
The customer service for Dell PowerEdge R-Series is great, however, I cannot say that other companies are better or...
Read full review of Dell PowerEdge R-Series »
Rick Brandenstein
Solutions Architect at a tech services company
I think it's a well-established product, and everybody understands the functionality.
Read full review of Dell PowerProtect Data Domain »
Anonymous User
Consultant
If I had to rank Dell support from one to ten, with ten being best and one being worst, I would rank the support as...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Senior System Engineer at a financial services firm
Customer Service: Very good, EMC did support us to implement it well and gave useful instructions/ lessons to help to...
Read full review of Dell RecoverPoint »
Michel Taung
System Engineer for Business Solution Department at a computer software company
We are satisfied with technical support from Dell EMC. There is also support available in the community.
Read full review of Dell Avamar »
Anonymous User
Senior Solutions Architect at a comms service provider
Technical support is available, however, it takes some time to change something in the system. We would prefer a...
Read full review of Moogsoft »
Armando Carlos Monroy
Storage and Backups Manager at a tech services company
While we do use a lot of Dell EMC products, there is different support on offer for a lot of them. It's not all the...
Read full review of Dell VPLEX »
Kumar SAJITH
Information Security Engineer at a non-tech company
We have worked with technical support. They are fine. They help us if we need them to.
Read full review of Dell PowerEdge XE-Series »
Anonymous User
Technical Consultant at a tech services company
Technical support should be a lot better.
Read full review of Dell NetWorker »
Anonymous User
Systems Engineer at a tech services company
I have not needed to use technical support yet.
Read full review of Dell SC Series »
Ramon Bannink
Senior System Administrator at a educational organization
The solution's technical support is great. In our organization, we have had several incidents related to firmware in...
Read full review of Dell PowerStore »
Carlos Pineda Sánchez
Infrastructure and Helpdesk Leader for Mexico, Chile and Colombia at a consultancy
The technical support team takes time to respond.
Read full review of Dell PowerProtect Data Domain »

Review 1 of 30

James Mercer
Director of Information Technology at a transportation company
My guys, my infrastructure team - I'm the CIO - worked with them diligently on everything, and I got regular daily...
Read full review of KeyCloud Backup and Recovery »

Review 1 of 1

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.