Compare Dell Technologies vs KeyInfo

Dell Technologies

Based on 1991 reviews.

KeyInfo

Based on 1 review.

Sample Customers

KeyCloud Backup and Recovery

Flexi-Van

KeyCloud Storage as a Service

King's Hawaiian, Circle K

Popular Solutions

Dell PowerEdge R-Series

170 reviews

Dell Unity XT

13 reviews

Dell PowerStore

122 reviews

KeyCloud Backup and Recovery

0 reviews

Top Industries

Computer Software Company

12%

Manufacturing Company

11%

Financial Services Firm

Government

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at a outsourcing company
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at a tech services company
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at a computer software company
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at a aerospace/defense firm
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

James Mercer
Director of Information Technology at a transportation company

Read full review of KeyCloud Backup and Recovery »

Review 1 of 1

Customer Service

AnkurGupta1
Lead Consultan at a tech services company
I would rate support at seven or eight; while it is not particularly bad, it needs some improvements.
Read full review of Dell Data Protection Advisor »
Erhan Parlaz
Sr. Sales Consultant at a consultancy
I would rate Dell's support as very good, up to fascinating, because Dell really takes care of the customers. You can...
Read full review of Dell PowerVault »
AKINJIDE OKE
Senior Sales Engineer / Team Lead Datacentre Solutions & Applications at a tech services company
Specifically for the tool's system support, I'd also give it seven out of ten. This is because sometimes you need...
Read full review of Dell VxBlock System »
Ali Yazıcı
IT Service Manager at a financial services firm
The technical support is good.
Read full review of VMAX [EOL] »
Anonymous User
Infrastructure Engineer at a pharma/biotech company
Technical support has dropped off over the years. It is what it is. It is probably a seven or eight out of 10. It is...
Read full review of Dell Unity XT »
Jonathan Pierce
Senior systems program at a educational organization
I haven't used technical support.
Read full review of Dell Unity XT »
Anonymous User
Works at a media company
I would rate the customer service for this solution an eight out of ten.
Read full review of Dell Unity XT »
Anonymous User
IT Infrastructure Engineer at a tech services company
The quality of support for this solution varies. Sometimes you get agents who are amazing and other times you get...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Project Manager at a financial services firm
My colleague did a firmware upgrade recently and that went well. I would say that was a good experience with tech...
Read full review of Dell Unity XT »
Anonymous User
Mestre Eletricista at a energy/utilities company
We have used Dell for 20 years and one of their top priorities is to guarantee if we have an issue, we can solve it...
Read full review of Dell PowerStore »
MuhammadAli3
Director - Products & Solutions at a manufacturing company
The technical support is good, whenever there's an issue they figured out the problem and repaired the faulty part.
Read full review of Dell PowerMax »
Anonymous User
IT Technical Manager at a insurance company
When we have any issues, we receive professional support. We get the optimal level of engineering support we require.
Read full review of Dell Avamar »
Anonymous User
Senior System Infrastructure Engineer / Team Leader at a computer software company
We did contact technical support at one point. Their support didn't meet our expectations. To put it shortly, we...
Read full review of Dell vSAN Ready Nodes »
Kalle Pihelgas
Infrastructure Engineer at a financial services firm
I haven't had much contact with Dell customer support, but I would rate their professional support probably an eight.
Read full review of Dell PowerEdge R-Series »
Anonymous User
System Engineer at a tech services company
Dell provides great customer service.
Read full review of Dell PowerStore »
RicardoSantana
Tv Systems Technical Supervisor at a media company
I would rate Dell's technical support an eight out of ten, reflecting my overall satisfaction.
Read full review of Dell PowerScale (Isilon) »
KareemEzzat
Cyber Security Analyst at a consultancy
Overall, the support is good. But sometimes, it takes a long time for the support to respond.
Read full review of VxRail »
Hussein Harb
Director at a computer software company
I would rate technical support an eight out of ten. We have never had a problem with technical support. There are a...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Group IT Manager at a mining and metals company
We had a set of faults when we went live with our last set of servers in the middle of the night, Dell assigned an...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Manager Private Cloud Solutions at a comms service provider
Dell EMC's support for PowerMax has worked great for us. If we have to open a severity-one, we call their support...
Read full review of Dell PowerMax »
Anonymous User
Director of Information & Technology Services at a non-profit
The technical support is very good, DELL is known for their great support.
Read full review of VxRail »
Anonymous User
Senior Solutions Architect at a tech services company
The technical support is very special, really. I like it and overall I am very satisfied with the services.
Read full review of DD Boost »
Joe Huang
Solution Engineer at a tech vendor
There are rich reviews, articles and people who are expert and full of passion to solve your problems in their forum.
Read full review of ScaleIO [EOL] »
Arik Genzelinakh
CEO at a tech services company
I have worked with customer support. In my opinion, customer support is very good. On a scale of one to ten, I would...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Division of Administration at a government
The technical support is good. I had a few minor difficulties understanding some of the advice being offered because...
Read full review of Dell PowerScale (Isilon) »
Arun Mohanty
Associate Vice President at a computer software company
Dell provides high-quality technical support, and I would rate it a nine out of ten.
Read full review of Dell ObjectScale »
Kreason Pillay
Senior Systems Engineer at a media company
On rare occasions when we have reached out to customer support, we have experienced quick fault identification from...
Read full review of VxRail »
Anonymous User
Helpdesk Supervisor at a logistics company
We have used technical support and I would rate them a massive zero. I put in a ticket, although my preferred contact...
Read full review of Dell Unity XT »
Anonymous User
RSI
It was a little bit complicated at the beginning because there were two products. There was the software part, which...
Read full review of VxRail »
Anonymous User
ITAdministrator at a manufacturing company
I would rate the support as a ten out of ten.
Read full review of Dell PowerEdge R-Series »

Review 1 of 30

James Mercer
Director of Information Technology at a transportation company
My guys, my infrastructure team - I'm the CIO - worked with them diligently on everything, and I got regular daily...
Read full review of KeyCloud Backup and Recovery »

Review 1 of 1

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.