Compare Dell Technologies vs Kong

Dell Technologies

Based on 2001 reviews.

Kong

Based on 32 reviews.

Sample Customers

Kong Gateway Enterprise

Cargill, Zillow, Ferrari, WeWork, Healthcare.gov, Yahoo! Japan, Giphy, SkyScanner

Popular Solutions

Dell PowerEdge R-Series

149 reviews

Dell Unity XT

13 reviews

Dell PowerStore

122 reviews

Kong Gateway Enterprise

13 reviews

Kong Konnect

5 reviews

Kong Mesh

0 reviews

Top Industries

Computer Software Company

12%

Manufacturing Company

10%

Financial Services Firm

Government

Financial Services Firm

19%

Computer Software Company

11%

Manufacturing Company

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at a outsourcing company
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Gouranga Maiti
Sr. Project Manager IT at a manufacturing company
My usual use cases for Dell PowerMax require high throughputs, so I need computing power in addition to IOPS, which...
Read full review of Dell PowerMax »
Anonymous User
Supply Chain and Procurement Specialist at a tech services company
We use several versions of Dell PowerEdge R-Series. Most of the servers we currently use are the R350s. R370s are not...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at a aerospace/defense firm
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

Arjun Pandey
Engineering Lead- Cloud and Platform Architecture at a financial services firm
It's a service mesh. The basic challenge with any form of microservices, especially with multi-cluster setups, is...
Read full review of Kong Mesh »
Shahnawaz_Alam
Senior Software Engineer at a computer software company
The clients mainly were using Proofpoint for email security, which is the primary use case. We have used Proofpoint...
Read full review of Kong Konnect »
Evgeny Shkard
Enterprise Architect at a transportation company
We use this solution as a way to expose our internal APIs, both internally in Kubernetes and for private cloud of our...
Read full review of Kong Gateway Enterprise »

Review 1 of 3

Customer Service

Ayodeji Oyewole
Managing Director at a transportation company
When you need to change parts, you might need to wait a while for the technical support.
Read full review of Dell PowerFlex »
Achilles Lobo
Infrastructure Architect at a outsourcing company
Dell support is quick and assertive in addressing our needs. The Dell EMC team, particularly those supporting storage...
Read full review of VxRail »
Anas Kunnathiyil
Senior Information Technology Specialist at a retailer
The support is fine.
Read full review of Dell PowerEdge C- Series »
Isaac Fisher
Chief Financial Officer at a computer software company
The only time I've ever had a challenge was when the problem had gone beyond the initial support. And when we moved...
Read full review of Dell Unity XT »
Erik Lugtenberg
Consultant at a tech services company
I would evaluate the support for Dell PowerProtect Data Domain on a scale of 1 to 10 as an eight, as I haven't used...
Read full review of Dell PowerProtect Data Domain »
Ahmed Arafat
Senior Devops Engineer at a tech services company
The customer service and support are bad. The response time from the support team was not very satisfactory. They...
Read full review of Dell PowerStore »
Yaswanth Yathaluru
Sr. Storage & Backup Engineer at a retailer
We have direct Dell support only.
Read full review of Dell PowerScale (Isilon) »
Mike Feider
Founder at a tech services company
I have not been in contact with their support as we have not experienced any problems.
Read full review of Dell Business Laptops »
Mansoor Ahmed Salim Khan
Unit Head Systems Admin at a educational organization
Dell's support is excellent - if any issues occur, we open the case, and the maintenance gets done. The only problem...
Read full review of Dell Avamar »
Edwin Seda
Enterprise Solutions Architect at a tech consulting company
The technical support is outstanding.
Read full review of Dell PowerStore »
BenoitQuenet
Senior Consultant at a tech services company
The support is good.
Read full review of Dell SC Series »
Mohamed Fahim
Logistics Supervisor at a tech services company
Technical support is very good.
Read full review of Dell PowerProtect Data Domain »
Anonymous User
Senior Systemms Administrator at a tech services company
Customer Service: Very good. Technical Support: Very good.
Read full review of Dell AppSync »
ToddChristensen
Director, Information Technology at a manufacturing company
Based on our experience, I rate Dell's support overall as a nine out of ten.
Read full review of Dell PowerStore »
Mike Veidt
Auszubildender Infrastruktur at a hospitality company
Dell's support is excellent, and we receive quick help in all areas. Currently, we have an issue with our VxRail...
Read full review of Dell PowerStore »
Anonymous User
Storage Admin at a financial services firm
We haven't used any tech support for this product.
Read full review of Dell PowerMax »
Anonymous User
AGT Infrastructure Operations at a financial services firm
The technical support is good.
Read full review of Dell XtremIO »
Arun Mohanty
Associate Vice President at a computer software company
Dell provides high-quality technical support, and I would rate it a nine out of ten.
Read full review of Dell ObjectScale »
Anonymous User
Head of Integration and VAR Services at a tech services company
I own the partnership and interface into the company, focusing more on that aspect than the specific technical details.
Read full review of Dell PowerStore »
Valdo Kanemägi
Team Leader, Operating Systems at a computer software company
The technical support is good.
Read full review of Dell PowerStore »
Anonymous User
Storage Administrator at a tech services company
Technical support has been good.
Read full review of Dell PowerMax »
Darrell Breeden
Senior Developer at a tech services company
Technical support was the worst possible. Regardless of the fact that we paid for a four-hour turnaround, we were...
Read full review of Dell XtremIO »
Jason Weber
Solutions Architect at a computer software company
The technical support is phenomenal. I'd give it five stars. They are very responsive and knowledgeable. We're...
Read full review of VxRail »
Benjamin Ighagbon
IT Project Manager at a tech services company
We handle the first level of support for our customers. However, if it is something that is beyond our capacity then...
Read full review of Dell PowerConnect Switches [EOL] »
Anonymous User
Infrastructure Engineer at a tech services company
Technical support is exceptional.
Read full review of Dell VPLEX »
Anonymous User
CTO at a financial services firm
We have contacted the EMC technical support maybe three times this year and it has been great.
Read full review of Dell RecoverPoint for Virtual Machines »
Anonymous User
General Manager at a tech services company
We haven't needed much support due to our capable in-house team, but improving documentation would be beneficial.
Read full review of Moogsoft »
Christoph Reidel
IT Leiter at a non-tech company
Support services from Dell are very good, and it's consistently positive. I always quickly reach someone who can help...
Read full review of Dell PowerEdge R-Series »
Anonymous User
System Engineer at a tech services company
Dell provides great customer service.
Read full review of Dell PowerStore »
Anonymous User
Senior Systems Engineer - Storage Resource Management at a tech services company
The technical support is very good.
Read full review of Dell VPLEX »

Review 1 of 30

Paramesh Ande
Pega Solution Architect at a financial services firm
For support, a group was created with the help of Microsoft Teams. My company hasn't contacted the actual support...
Read full review of Kong Gateway Enterprise »
ShubhojitDasgupta
API Technical Architect at a consultancy
Their tech support is excellent. When I raise an incident or a support ticket, it gets answered in four hours.
Read full review of Kong Konnect »
Yogesh Khandelwal
Api Solution Architecture Lead at a financial services firm
The technical support team's response time needs to be improved. The support engineer's capability should be improved...
Read full review of Kong Gateway Enterprise »
BilalHaider
Senior Software Engineer at a financial services firm
I have encountered communication issues.
Read full review of Kong Gateway Enterprise »
RajeshKumar20
Senior Engineer at a computer software company
The solution's technical support is good.
Read full review of Kong Gateway Enterprise »
ShahnawazAlam1
Assistant Manager at a government
The customer support is good.
Read full review of Kong Konnect »
Vijaya KumarMaddela
Founder at a tech vendor
Basically, my company uses the tool's open-source version. I don't think we connected with any of the technical team...
Read full review of Kong Gateway Enterprise »
ASHOK YADAV
Solutions Architect at a financial services firm
We had a problem with the 1.2 EMT enablement, and they provided a solution. They've been very helpful. The technical...
Read full review of Kong Gateway Enterprise »
ASHOK YADAV
Solutions Architect at a financial services firm
When architects work, there should be some flexibility. We are currently receiving support from both the AWS and the...
Read full review of Kong Gateway Enterprise »
AmitKanodia
Cloud & Integration CoE Head at a tech vendor
The tech support was good. We mainly used them when we needed help with our Lua plugin installation and they were...
Read full review of Kong Gateway Enterprise »
Rav Bangalore
GenAI Strategist at a tech vendor
The solution's technical support is good and fast in terms of responsiveness and problem-solving skills. I rate the...
Read full review of Kong Gateway Enterprise »
Anonymous User
Co-Founder at a consultancy
I haven't contacted technical support yet.
Read full review of Kong Gateway Enterprise »
Anonymous User
Head of Digital Delivery at a insurance company
I would rate their support a seven or eight out of ten. I'm pretty okay with the technical support.
Read full review of Kong Gateway Enterprise »
Anonymous User
Vice President – Technology and Architecture at a venture capital & private equity firm
I believe the technical support is good although I haven't had to use it much.
Read full review of Kong Gateway Enterprise »
KuntalSaha
Business Consultant at a consultancy
I do not have inputs on the technical support for Kong Gateway Enterprise, as those matters are handled by my...
Read full review of Kong Gateway Enterprise »
AnupamPaul
Manager Information Systems at a insurance company
The support from Kong Enterprise is good.
Read full review of Kong Gateway Enterprise »
Anonymous User
Lead Software Engineer at a computer software company
Customer support for Kong Konnect is fantastic, and I have no complaints.
Read full review of Kong Konnect »
Prince Maposa
Non-Corporate Consultant at a financial services firm
We have had a good experience with customer service and support. Initially, we used to have challenges, but thanks to...
Read full review of Kong Gateway Enterprise »
Kalidass Mookkaiah
Director Of Engineering at a computer software company
The technical support is good.
Read full review of Kong Gateway Enterprise »
Siddharth-Shanakr
IT Soulutoin Expert at a tech vendor
The technical support from Kong is satisfactory.
Read full review of Kong Konnect »
Shahnawaz_Alam
Senior Software Engineer at a computer software company
Technical support from Proofpoint was absolutely excellent. We were very satisfied with the performance and...
Read full review of Kong Konnect »
Baidy Thiongane
Digital Architect at a comms service provider
I haven't contacted technical support, because when we deploy the system administrator uses the product. We have not...
Read full review of Kong Gateway Enterprise »
Evgeny Shkard
Enterprise Architect at a transportation company
The technical support from Kong Gateway Enterprise would be rated about eight, as we missed local technical support.
Read full review of Kong Gateway Enterprise »
Yunus Salık
Board Member at a tech services company
The solution's technical support is good and responsive.
Read full review of Kong Gateway Enterprise »

Review 1 of 24

Technical Support

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