Compare Dell Technologies vs Kong

No more typing reviews! Try our Samantha, our new voice AI agent.

Dell Technologies

Based on 2607 reviews.

Kong

Based on 36 reviews.

Sample Customers

Kong Gateway Enterprise

Cargill, Zillow, Ferrari, WeWork, Healthcare.gov, Yahoo! Japan, Giphy, SkyScanner

Popular Solutions

Dell PowerEdge R-Series

197 reviews

Dell Business Laptops

248 reviews

Dell PowerStore

171 reviews

Kong Gateway Enterprise

2 reviews

9 reviews

0 reviews

Top Industries

Outsourcing Company

12%

Manufacturing Company

10%

Financial Services Firm

9%

Comms Service Provider

7%

Financial Services Firm

16%

Manufacturing Company

9%

Outsourcing Company

9%

Computer Software Company

6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Arjun Pandey
Engineering Lead- Cloud and Platform Architecture at a financial services firm
It's a service mesh. The basic challenge with any form of microservices, especially with multi-cluster setups, is...
Read full review of Kong Mesh »
Andrew Kew
CTO at Keogh Innovation
My main use case for Kong Konnect, at least with the clients that I work with, is to create a centralized single pane...
Read full review of Kong Konnect »
KuntalSaha
Business Consultant at Ernst & Young
Our primary use cases for Kong Gateway Enterprise are modernizations, migrations, and digitalizations of financial...
Read full review of Kong Gateway Enterprise »

Review 1 of 3

Customer Service

Derrick Brockel
Senior Manager of Operations at a comms service provider
The support is good.
Read full review of Dell NetWorker »
AmalludinYahya
Principal Engineer at AXS
I have escalated questions to the technical support and customer service team of Dell. The support center is very...
Read full review of Dell PowerScale »
CyrilleDarmon
CTO at NISKO TECH
I rate Dell customer service 10 out of 10. We had a problem implementing the RAID system on a rack. The Dell RAID...
Read full review of Dell PowerEdge R-Series »
Jesse_B
Manager of networks and infrastructure at a government
The support for Dell XR2 Rugged Server is very good. They have the best support model for their solutions. They are...
Read full review of Dell PowerEdge XR-Series »
RichardLynch
Architect at a energy/utilities company
The technical support for Dell PowerVault is pretty good and they usually get back to us in a couple of hours with a...
Read full review of Dell PowerVault »
Vijeesh Thayyil
Storage Consultant at Deep Ocean General Trading
I always contact Dell's technical support team for help with Data Domain. Their services are always excellent. You...
Read full review of Dell PowerProtect Data Domain »
Saroj-Kumar
Server Validation Engineer at UST Global
I do not often communicate with the technical support of Dell PowerEdge XE-Series.
Read full review of Dell PowerEdge XE-Series »
Riley Marcoux
System Administrator at a university
I would evaluate the support that I get from Dell as really good. I've never had issues with it. They're always very...
Read full review of Dell PowerEdge R-Series »
Whitney Gray
Storage Architect at a healthcare company
I rate Dell support eight out of 10.
Read full review of Dell PowerProtect Data Domain »
CleytonCandido
Senior Technical Pre-Sales at MW Microware
Dell's post-sales support is very strong and good. I trust in Dell's post-sales support. I would rate them a ten out...
Read full review of Dell PowerStore »
Jillur Rahman
Head Of Information Technology at a healthcare company
I rate Dell APEX technical support as ten out of ten.
Read full review of Dell APEX »
Palatla Srikanth
Lead Solution Architect at Avineon India Private Limited
The team supports us whenever we raise a query or call them.
Read full review of Dell PowerEdge XE-Series »
Harri Palm
Senior Dev Ops Engineer at Cargotec Finland Oy
I have interacted with technical support from Dell. My experience with support is very positive, and I always get the...
Read full review of Dell PowerEdge R-Series »
Aditya Chakraborty
Offshore Tower Lead at cmc
I often communicate with Dell technical support; we opened a ticket regarding the situation with the Botswana server,...
Read full review of Dell PowerEdge R-Series »
AiméKouchade
Network & System Admin at Invoke Studios
Customer service and support have been generally helpful but can be slow due to the need to navigate different...
Read full review of Dell PowerEdge C- Series »
Anonymous User
Senior Infrastructure Engineer at a manufacturing company
Technical support is excellent.
Read full review of Dell XtremIO »
Anonymous User
IT Manager
Excellent, Copilot (support for Compellent) is excellent.
Read full review of Dell SC Series »
Anonymous User
Data network Supervisor at a energy/utilities company
Customer Service: We have not used Dell customer service. Technical Support: We only used Dell support to download...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Information Technology Operations Manager at Weber Metals
The technical support is great. We have 24/7 support with a four-hour response. They are responsive and they stay to...
Read full review of Dell SC Series »
Anonymous User
Senior Consultant at a tech services company
I have no experience with technical support from Dell because I have not deployed it before.
Read full review of Dell PowerProtect Data Manager »
Chris-Stanley
IT Manager at Celtic Manor Resort
I would rate technical support as a 10 out of 10.
Read full review of VxRail »
Fabiano Lussapa
Sócio Fundador
Dell support in general has always been a 10 out of 10 for me.
Read full review of Dell PowerEdge R-Series »
R Herr
IT Specialist at DTE Energy
I evaluate customer service and technical support as better than the support group we outsource at DTE that runs our...
Read full review of Dell PowerScale »
Anonymous User
VP Technology Services at a newspaper
I haven't had any real issues that they have been unable to address.
Read full review of Dell APEX »
Mahdi Bahmani
Solution Architect, IT Consultant at Merdasco - Rayan Merdas Data Prosseccing
As I live in Iran, I do not have access to EMC support directly. I can say, however, that I use a free forum on the...
Read full review of Dell RecoverPoint for Virtual Machines »
ScottAllen1
Team Lead Infrastructure at a computer software company
Dell support is great. When we call them, there's usually a wait when placing the initial call, possibly half an hour...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Systems Administrator at a energy/utilities company
Good tech support. We can usually get a parts dispatch without too much fuss.
Read full review of Dell Unity XT »
Anonymous User
Manager Private Cloud Solutions at ufone
We have regular contact with the customer support team. We recently changed the ECRS server to the LCDRS server. This...
Read full review of Dell CloudIQ »
Rony Chamoun
Team Lead for Data center at BMB
I have not used the support from Dell vSAN Ready Nodes.
Read full review of Dell vSAN Ready Nodes »
Anonymous User
Director of Information Technology at a logistics company
It takes a week for Dell's frontline support to find a solution or we have to escalate it with somebody above them.
Read full review of Dell PowerProtect DP (IDPA) »

Review 1 of 30

Paramesh Ande
Pega Solution Architect at Rabobank
For support, a group was created with the help of Microsoft Teams. My company hasn't contacted the actual support...
Read full review of Kong Gateway Enterprise »
Rav Bangalore
GenAI Strategist at Wipro Limited
The solution's technical support is good and fast in terms of responsiveness and problem-solving skills. I rate the...
Read full review of Kong Gateway Enterprise »
ShahnawazAlam2
Assistant Manager at a consultancy
Customer support for Kong Konnect is very good. They are very helpful, and whenever we raise a ticket at any time, we...
Read full review of Kong Konnect »
AmitKanodia
Cloud & Integration CoE Head at Capgemini
The tech support was good. We mainly used them when we needed help with our Lua plugin installation and they were...
Read full review of Kong Gateway Enterprise »
BilalHaider
Senior Software Engineer at NAX Group
I have encountered communication issues.
Read full review of Kong Gateway Enterprise »
ASHOK YADAV
Solutions Architect at a financial services firm
When architects work, there should be some flexibility. We are currently receiving support from both the AWS and the...
Read full review of Kong Gateway Enterprise »
ShahnawazAlam1
Am at Godrej Capital
The customer support is good.
Read full review of Kong Konnect »
RajeshKumar20
Senior Engineer at Team Computers
The solution's technical support is good.
Read full review of Kong Gateway Enterprise »
ShubhojitDasgupta
API Technical Architect at Independent API Consultant
Their tech support is excellent. When I raise an incident or a support ticket, it gets answered in four hours.
Read full review of Kong Konnect »
Vijaya KumarMaddela
Founder at EAIESB
Basically, my company uses the tool's open-source version. I don't think we connected with any of the technical team...
Read full review of Kong Gateway Enterprise »
Rajeshk Kumar Nayak
Solution Architect at Dhanyaayai enterprise private limited
The customer support for Kong Konnect is very good because we have portal access to raise issues, mail support...
Read full review of Kong Konnect »
ASHOK YADAV
Solutions Architect at a financial services firm
We had a problem with the 1.2 EMT enablement, and they provided a solution. They've been very helpful. The technical...
Read full review of Kong Gateway Enterprise »
Yogesh Khandelwal
Api Solution Architecture Lead at a financial services firm
The technical support team's response time needs to be improved. The support engineer's capability should be improved...
Read full review of Kong Gateway Enterprise »
AnupamPaul
Manager Information Systems at a insurance company
The support from Kong Enterprise is good.
Read full review of Kong Gateway Enterprise »
Anonymous User
Head of Digital Delivery at a insurance company
I would rate their support a seven or eight out of ten. I'm pretty okay with the technical support.
Read full review of Kong Gateway Enterprise »
Shahnawaz_Alam
Senior Software Engineer at Netenrich
Technical support from Proofpoint was absolutely excellent. We were very satisfied with the performance and...
Read full review of Kong Konnect »
Yunus Salık
Board Member at Desoft
The solution's technical support is good and responsive.
Read full review of Kong Gateway Enterprise »
Anonymous User
Vice President – Technology and Architecture at a venture capital & private equity firm
I believe the technical support is good although I haven't had to use it much.
Read full review of Kong Gateway Enterprise »
Siddharth-Shanakr
IT Soulutoin Expert at a tech vendor
The technical support from Kong is satisfactory.
Read full review of Kong Konnect »
Andrew Kew
CTO at Keogh Innovation
Customer support for Kong Konnect is really good. Different tiers of support are available depending on how much you...
Read full review of Kong Konnect »
Kalidass Mookkaiah
Director Of Engineering at INtegralzone
The technical support is good.
Read full review of Kong Gateway Enterprise »
Anonymous User
Senior Software Developer at a manufacturing company
Customer support is useful, and documentation is quite clear. Overall, we are happy with it.
Read full review of Kong Konnect »
Baidy Thiongane
Digital Architect at a comms service provider
I haven't contacted technical support, because when we deploy the system administrator uses the product. We have not...
Read full review of Kong Gateway Enterprise »
KuntalSaha
Business Consultant at Ernst & Young
I do not have inputs on the technical support for Kong Gateway Enterprise, as those matters are handled by my...
Read full review of Kong Gateway Enterprise »
Anonymous User
Co-Founder at a consultancy
I haven't contacted technical support yet.
Read full review of Kong Gateway Enterprise »
Evgeny Shkard
Enterprise Architect at El Al
The technical support from Kong Gateway Enterprise would be rated about eight, as we missed local technical support.
Read full review of Kong Gateway Enterprise »
Anonymous User
Lead Software Engineer at a computer software company
Customer support for Kong Konnect is fantastic, and I have no complaints.
Read full review of Kong Konnect »
Prince Maposa
Non-Corporate Consultant at Absa Group Ltd
We have had a good experience with customer service and support. Initially, we used to have challenges, but thanks to...
Read full review of Kong Gateway Enterprise »

Review 1 of 28

Technical Support

No Data Available

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.