Compare Dell Technologies vs Kong

Dell Technologies

Based on 1991 reviews.

Kong

Based on 31 reviews.

Sample Customers

Kong Gateway Enterprise

Cargill, Zillow, Ferrari, WeWork, Healthcare.gov, Yahoo! Japan, Giphy, SkyScanner

Popular Solutions

Dell PowerEdge R-Series

170 reviews

Dell Unity XT

13 reviews

Dell PowerStore

122 reviews

Kong Gateway Enterprise

12 reviews

Kong Konnect

5 reviews

Kong Mesh

0 reviews

Top Industries

Computer Software Company

12%

Manufacturing Company

11%

Financial Services Firm

Government

Financial Services Firm

19%

Computer Software Company

11%

Manufacturing Company

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at a outsourcing company
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at a tech services company
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at a computer software company
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at a aerospace/defense firm
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

Arjun Pandey
Engineering Lead- Cloud and Platform Architecture at a financial services firm
It's a service mesh. The basic challenge with any form of microservices, especially with multi-cluster setups, is...
Read full review of Kong Mesh »
Shahnawaz_Alam
Senior Software Engineer at a computer software company
The clients mainly were using Proofpoint for email security, which is the primary use case. We have used Proofpoint...
Read full review of Kong Konnect »
Evgeny Shkard
Enterprise Architect at a transportation company
We use this solution as a way to expose our internal APIs, both internally in Kubernetes and for private cloud of our...
Read full review of Kong Gateway Enterprise »

Review 1 of 3

Customer Service

Sayed Zuber
Sr. Storage And Backup Engineer at a comms service provider
I rate Dell PowerMax support five out of 10. They didn't provide an adequate explanation and resolution when we had...
Read full review of Dell PowerMax »
Moshe Tzarfati
Global Backup Admin Lead at a comms service provider
I have not yet needed the help of Dell support for PowerEdge Rack Servers. In the past, I have enjoyed my experience...
Read full review of Dell PowerEdge R-Series »
Kazi Amranul Houqe
First Assistant Vice President (FAVP) & Unit Head of Server & Storage Management Unit at a financial services firm
Technical support deserves a rating of seven out of ten, as there are some gaps and areas for improvement. Remote...
Read full review of Dell PowerMax »
Stanislaw Jagielski
Trainer, Storage Consultant at a tech services company
I don't directly use the support services on offer. If I have questions, I tend to direct that to the developers, and...
Read full review of Dell Avamar »
Saleh Khalid
computer scientist at a government
I would rate technical support a strong four.
Read full review of VxRail »
Nilesh Nn
Sr IT Consultant at a computer software company
We received excellent assistance from the support when we made contact on behalf of the customer, but the quality of...
Read full review of DD Boost »
Ali Yazıcı
IT Service Manager at a financial services firm
The technical support is very good and we are satisfied with it.
Read full review of VMAX [EOL] »
KuldeepSingh4
Technical Solution Architect at a tech vendor
Not much interaction, as we work with multiple vendors including Dell, HP, Cisco, and Lenovo.
Read full review of Dell vSAN Ready Nodes »
Anonymous User
Senior System Engineer at a financial services firm
Customer Service: Very good, EMC did support us to implement it well and gave useful instructions/ lessons to help to...
Read full review of Dell RecoverPoint »
Anonymous User
Infrastructure Engineer at a tech services company
I would evaluate the technical support as doing pretty well. I have never really had an issue with Unity's support.
Read full review of Dell Unity XT »
Anonymous User
Director de Explotación IT. COE. at a security firm
I would give technical support a rating of 10/10.
Read full review of VNX [EOL] »
Anonymous User
Head of Infrastructure at a cloud solution provider
I would rate them a seven out of ten. I find that when I put in a ticket, they come back and ask me questions that I...
Read full review of Dell PowerEdge R-Series »
Mohammad Ahsan
L1 Analyst at a tech services company
I would rate the technical support from the Mulesoft team around a 7 out of 10 based on my experience.
Read full review of Moogsoft »
Francisco Gimo
Management Information System Officer at a mining and metals company
The support from Dell Unity XT is good. They actively monitor the units. They have called us up when they have lost...
Read full review of Dell Unity XT »
Anonymous User
Senior IT Technician at a government
I would describe my experience with Dell's support for PowerEdge solutions as great, as we had to get a motherboard...
Read full review of Dell PowerEdge R-Series »
Gene Uhl
Network Manager at a government
In recent months, their backend technical support has waned a little bit. They need to address the first-line...
Read full review of Dell PowerScale (Isilon) »
WalterMHLONGO1
Executive Manager, IT Operations
Technical support of Dell EMC ECS is fine as long as you are paying your licensing for both software and hardware. If...
Read full review of Dell ObjectScale »
Anonymous User
System Administrator at a computer software company
Customer Service: Customer service does respond on time. Technical Support: Technical support is good.
Read full review of VNX [EOL] »
Matt Hunter
Systems Engineer & Manager at a retailer
Dell has always been good to us, even though we're not a massive company. While we are a global company, in terms of...
Read full review of Dell PowerStore »
Anonymous User
VMware and Storage Engineer at a transportation company
Technical support was on a par with typical EMC. In other words, not the best and not the worst.
Read full review of VNX [EOL] »
Anonymous User
Software Engineer at a comms service provider
On a previous server that we procured we bundled the protocol. But for all the servers that we have, we have only...
Read full review of Dell PowerEdge VRTX [EOL] »
Adnan Yasin
Director, Information Technology at a non-profit
With Dell PowerEdge Rack Servers, there is no one better in the industry for tech support service. I can vouch for...
Read full review of Dell PowerEdge R-Series »
Muad Khalfallh‬‏
General Manager at a consultancy
I haven't needed any help yet and therefore have not used technical support.
Read full review of Dell PowerProtect Data Domain »
Muhammad Sharfuddin
Solution Architect & Technical Team Lead at a tech services company
I'm very satisfied with the support that Dell provides. As soon you create a support ticket, someone immediately...
Read full review of Dell NetWorker »
Mac Wang
Project Manager at a tech services company
The technical support isn't the best. They are slow to respond. It's a problem for us. We feel they could be a lot...
Read full review of Dell PowerEdge R-Series »
Jaseer Kaipancheri
IT Manager at a hospitality company
When I had an incident, the support was good. I would rate it a nine out of ten.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Storage Specialist at a healthcare company
We've been quite happy with support. they are very good.
Read full review of Dell PowerStore »
Anonymous User
Vice President at a financial services firm
I would give technical support a rating of 9/10.
Read full review of Dell Unity XT »
Robert Lopez-Portillo
Director of Enterprise Infrastructure at a financial services firm
We have really good support for our data center and compute.
Read full review of Dell PowerMax »
Anonymous User
Architect at a tech company
The technical support was very good for both the NetApp OCI and the EMC ViPR.
Read full review of Dell Storage Resource Manager (SRM) »

Review 1 of 30

Yogesh Khandelwal
Api Solution Architecture Lead at a financial services firm
The technical support team's response time needs to be improved. The support engineer's capability should be improved...
Read full review of Kong Gateway Enterprise »
RajeshKumar20
Senior Engineer at a computer software company
The solution's technical support is good.
Read full review of Kong Gateway Enterprise »
ShubhojitDasgupta
API Technical Architect at a consultancy
Their tech support is excellent. When I raise an incident or a support ticket, it gets answered in four hours.
Read full review of Kong Konnect »
Rav Bangalore
GenAI Strategist at a tech vendor
The solution's technical support is good and fast in terms of responsiveness and problem-solving skills. I rate the...
Read full review of Kong Gateway Enterprise »
ASHOK YADAV
Solutions Architect at a financial services firm
When architects work, there should be some flexibility. We are currently receiving support from both the AWS and the...
Read full review of Kong Gateway Enterprise »
Paramesh Ande
Pega Solution Architect at a financial services firm
For support, a group was created with the help of Microsoft Teams. My company hasn't contacted the actual support...
Read full review of Kong Gateway Enterprise »
AmitKanodia
Cloud & Integration CoE Head at a tech vendor
The tech support was good. We mainly used them when we needed help with our Lua plugin installation and they were...
Read full review of Kong Gateway Enterprise »
ASHOK YADAV
Solutions Architect at a financial services firm
We had a problem with the 1.2 EMT enablement, and they provided a solution. They've been very helpful. The technical...
Read full review of Kong Gateway Enterprise »
BilalHaider
Senior Software Engineer at a financial services firm
I have encountered communication issues.
Read full review of Kong Gateway Enterprise »
ShahnawazAlam1
Assistant Manager at a government
The customer support is good.
Read full review of Kong Konnect »
Vijaya KumarMaddela
Founder at a tech vendor
Basically, my company uses the tool's open-source version. I don't think we connected with any of the technical team...
Read full review of Kong Gateway Enterprise »
Shahnawaz_Alam
Senior Software Engineer at a computer software company
Technical support from Proofpoint was absolutely excellent. We were very satisfied with the performance and...
Read full review of Kong Konnect »
Anonymous User
Lead Software Engineer at a computer software company
Customer support for Kong Konnect is fantastic, and I have no complaints.
Read full review of Kong Konnect »
Anonymous User
Co-Founder at a consultancy
I haven't contacted technical support yet.
Read full review of Kong Gateway Enterprise »
Kalidass Mookkaiah
Director Of Engineering at a computer software company
The technical support is good.
Read full review of Kong Gateway Enterprise »
Siddharth-Shanakr
IT Soulutoin Expert at a tech vendor
The technical support from Kong is satisfactory.
Read full review of Kong Konnect »
Yunus Salık
Board Member at a tech services company
The solution's technical support is good and responsive.
Read full review of Kong Gateway Enterprise »
Anonymous User
Vice President – Technology and Architecture at a venture capital & private equity firm
I believe the technical support is good although I haven't had to use it much.
Read full review of Kong Gateway Enterprise »
Anonymous User
Head of Digital Delivery at a insurance company
I would rate their support a seven or eight out of ten. I'm pretty okay with the technical support.
Read full review of Kong Gateway Enterprise »
Baidy Thiongane
Digital Architect at a comms service provider
I haven't contacted technical support, because when we deploy the system administrator uses the product. We have not...
Read full review of Kong Gateway Enterprise »
AnupamPaul
Manager Information Systems at a insurance company
The support from Kong Enterprise is good.
Read full review of Kong Gateway Enterprise »
Prince Maposa
Non-Corporate Consultant at a financial services firm
We have had a good experience with customer service and support. Initially, we used to have challenges, but thanks to...
Read full review of Kong Gateway Enterprise »
Evgeny Shkard
Enterprise Architect at a transportation company
The technical support from Kong Gateway Enterprise would be rated about eight, as we missed local technical support.
Read full review of Kong Gateway Enterprise »

Review 1 of 23

Technical Support

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