Compare Dell Technologies vs Nitro

Dell Technologies

Based on 2349 reviews.

Nitro

Sample Customers

Popular Solutions

Dell PowerEdge R-Series

170 reviews

Dell PowerStore

159 reviews

Dell Unity XT

9 reviews

Top Industries

Manufacturing Company

10%

Financial Services Firm

10%

Outsourcing Company

Computer Software Company

Construction Company

11%

Computer Software Company

11%

Financial Services Firm

11%

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Sanjay Singh Bisht
Server Administrator at a outsourcing company
I have been using Dell PowerEdge C- Series for quite a long time; I would say around seven to eight years. When it...
Read full review of Dell PowerEdge C- Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

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Customer Service

Kitmeer-Ahmad
Product Manager, Dell Client Solutions at Team Computers
I evaluate the customer service and technical support team of Dell as fantastic. When I raise a ticket or call the...
Read full review of Dell PowerProtect Data Manager »
Mario Castillo
Jefe de IT at Asociación de Azucareros de Guatemala
The solution is not that easy to use, but Dell's support is great.
Read full review of Dell Data Protection Advisor »
AdnanJavaid
Senior System Engineer at Multilynx
The backup support for DD Boost wasn't impressive. My personal experience with enterprise storage support for...
Read full review of DD Boost »
Hassan Esmaeili
Data Protection And Storage Expert at a manufacturing company
I have contacted technical support and customer support and tried to open a case. My experience with them includes a...
Read full review of Dell PowerStore »
Dragan Knezevic
Senior Presales System Engineer at a tech services company
Dell support in Serbia is excellent. They maintain a hub with spare parts and provide them very quickly. For common...
Read full review of Dell PowerEdge T-Series »
Brijesh Pillai
Regional Manager - Enterprise Sales at Noventiq
The technical support from Dell is very good.
Read full review of DD Boost »
Udara Weerapperuma
Senior Consulting Engineer at Millennium Information Technologies
If I rate Dell technical support on a scale of one to ten, I would rate it around four. There is not really any room...
Read full review of Dell PowerStore »
Mohab Thair
Senior Information Technology Engineer at DIL Technology
In certain scenarios, the support for this solution has been good. Often, the team take too long to resolve issues.
Read full review of Dell Avamar »
Mark Torpy
Data Protection Specialist at Tech Mahindra Limited
Their technical support is very good.
Read full review of Dell NetWorker »
Ahmed Arafat
Senior Devops Engineer at Share technologies
The customer service and support are bad. The response time from the support team was not very satisfactory. They...
Read full review of Dell PowerStore »
Sandeepkumar Yadav
Multi Cloud Administrator at Fujitsu
Technical support and customer support from Dell have been contacted, and they provide good support. Overall, the...
Read full review of Dell PowerStore »
Siddharth_Jain
AIOPS Consultant at AIOPS Consultant
Prior to the acquisition, Support was good. After the acquisition, things became a bit slower, which seems to be...
Read full review of Moogsoft »
Kevinsa Heng
IT Director at a recreational facilities/services company
Their support in our country is very good. We have an account manager in our country. The account manager is very...
Read full review of Dell PowerStore »
Michel Taung
System Engineer for Business Solution Department at PT. Mastersystem Infotama
We are satisfied with technical support from Dell EMC. There is also support available in the community.
Read full review of Dell Avamar »
Anonymous User
Sir Systems Engineer at a tech services company
Technical support has gotten worse since the merger, for example, response time to SR creation. And mainly, if I ask...
Read full review of Dell Unity XT »
Anonymous User
Global Head, Business Delivery Unit at a tech vendor
I do work with the customer service and technical support of Dell. I evaluate them as very proficient at what they...
Read full review of Dell PowerEdge C- Series »
KrishnamohanVelpuri
Sr Consultant at T-Systems ICT India Pvt. Ltd.

Read full review of Dell VPLEX »
HananEyal
CIO at Ginegar Plastic Products
We don't have any problems with the customer service and technical support of Dell Enterprise Desktops and Laptops....
Read full review of Dell Business Laptops »
Emir Demić
Administrator at Central Election Comission in BiH
Since the product works, I would rate the support at least nine.
Read full review of Dell PowerProtect Data Domain »
Matt Hunter
Systems Engineer & Manager at John I. Haas
I may have used the customer service or support for Dell PowerEdge Rack Servers maybe nine years ago. I honestly...
Read full review of Dell PowerEdge R-Series »
Frédéric Bonte
Ingénieur Commercial at REEL IT
I evaluate customer service and technical support as very good. Dell provides very good services.
Read full review of Dell PowerEdge XE-Series »
Nadav Bonder
COO
I have worked with Dell PowerEdge R-Series technical support extensively. My experience with them depends on the...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Business Manager at a tech services company
Eight out of 10, when I used to work. However, after Dell acquisition, I have no clue.
Read full review of Dell Avamar »
Updesh Yadav
Senior network engineer at GoTech
The solution's customer service could be better. The support partners and distributors delay in replying to queries.
Read full review of Dell PowerEdge C- Series »
Anonymous User
Senior System Engineer at a financial services firm
Customer Service: Very good, EMC did support us to implement it well and gave useful instructions/ lessons to help to...
Read full review of Dell RecoverPoint »
Atul Pandya
Project Engineer at Concept Information Technologies India Pvt. Ltd.
We have two techs here, however, in a year, if you calculate 365 days in a year, we've hardly had one or two times...
Read full review of Dell Avamar »
Nikolay Muravev
Lead System Administrator at Central Hospital of Civil Aviation
We are happy with everything, especially their technical support. We had a situation where there was an outage in the...
Read full review of Dell PowerMax »
Anonymous User
Pre-sales specialist at a computer software company
Technical support for this product is very good.
Read full review of Dell AppSync »
Anonymous User
Helpdesk Supervisor at a logistics company
We have used technical support and I would rate them a massive zero. I put in a ticket, although my preferred contact...
Read full review of Dell Unity XT »
Peter Kidiavai
Storage Administrator at a healthcare company
Dell's support is perfect. I rate Dell's support nine out of 10. You call them when you have an issue, and they'll...
Read full review of Dell PowerStore »

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Technical Support

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