Compare Dell Technologies vs Optiv

Dell Technologies

Based on 2606 reviews.

Optiv

Sample Customers

Popular Solutions

Dell PowerEdge R-Series

197 reviews

Dell Business Laptops

248 reviews

Dell PowerStore

171 reviews

Top Industries

Outsourcing Company

12%

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Construction Company

24%

Comms Service Provider

16%

Financial Services Firm

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

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Customer Service

Mitch Leigh
Senior System Engineer at Cincinnati children's hospital
The EMC field support is great. They're easily accessible. We have a specific person we call which is invaluable. We...
Read full review of Dell PowerScale »
Ahmed Azzouz
Dellemc Vmware Solution Architect at SEE "Systems Engineering of Egypt"
For technical support, I can give a rating of 10 because we normally receive excellent responses from the technical...
Read full review of Dell PowerStore »
Saurabh_Kumar
Information Technology Security Engineer at DXC Technology
The support is amazing if we get premium Dell support. The support is very good, especially in the South Central...
Read full review of VxRail »
Yacine Bouakttaya
Chief Technology Officer North Africa at Huawei
The support helps by being easy to set up and easy to operate, so it is about the front-end user interface and easy...
Read full review of Dell PowerMax »
Michael Schwarzer
Managing Director at INT/box GmbH
The support for the DDB is about eight out of ten.
Read full review of DD Boost »
Tom Cichosz
System Engineer at a healthcare company
I would rate customer service and technical support as great on a scale of one to ten. Dell support for me has always...
Read full review of Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro »
Ayodeji Oyewole
Managing Director at Atlantic factorial
When you need to change parts, you might need to wait a while for the technical support.
Read full review of Dell PowerFlex »
Angel Lacerna
Oficial Senior at a financial services firm
On a scale of one to ten, I would score the technical support a seven. I give it a seven because sometimes the...
Read full review of Dell PowerProtect Backup Services »
Anonymous User
Infrastructure Manager at a non-tech company
I would evaluate the customer service and technical support as good. We normally go through our reseller, and then...
Read full review of Dell PowerStore »
Anonymous User
Senior Manager at Express Systems Limited (ESL)
The local support in Dhaka is very good and we are happy with it.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Senior System Engineer at a computer software company
The support has been great. We haven't needed it much because the servers just work. But when we had issues, I called...
Read full review of Dell PowerEdge R-Series »
MohamedDakn
General Manager responsible for IT Infrastructure and Operations at a financial services firm
Our experience with customer and technical support has been very good. For example, in one instance we had a problem...
Read full review of Dell PowerProtect Data Domain »
Egor Bobryshev
Consultancy Department Chief
Dell EMC's technical support is perfect.
Read full review of Dell Unity XT »
Anonymous User
CISO Admin at a analyst firm
The solution’s technical support is amazing.
Read full review of Dell PowerStore »
Coenie Rossouw
Storage specialist at Vodacom Business
I've never had a specific issue with DD Boost, but we've worked with them in other areas. All our storage is Dell...
Read full review of DD Boost »
R Herr
IT Specialist at DTE Energy
I evaluate customer service and technical support as better than the support group we outsource at DTE that runs our...
Read full review of Dell PowerScale »
Andrew R.
Director, Information & Communication Technology & Digital Transformation at a educational organization
The technical support has been excellent. I would give them a ten out of ten for support.
Read full review of Dell PowerScale »
Brad Dugenske
Senior Systems Engineer at Federal Data Systems
Customer support is usually really good for Dell PowerEdge Rack Servers. My only complaint would be if you're calling...
Read full review of Dell PowerEdge R-Series »
Anonymous User
BT Area Champion/Trainer at a financial services firm
We've had a good experience with technical support. The support mechanism of Dell EMC offers a very quick response....
Read full review of VxRail »
Anonymous User
Global Virtualization & Cloud Engineer III at a financial services firm
The customer support team for this solution are very good at responding to cases. I would rate them a nine out of ten.
Read full review of VxRail »
Robert Heij
jSenior system engineer at H&R Buisness IT Solutions
The solution's technical support is satisfactory. I rate the technical support a nine out of ten.
Read full review of Dell PowerConnect Switches [EOL] »
Nuno Simoes
Storage Specialist at a tech company
Overall, it is very good.
Read full review of Dell Unity XT »
Sayed Hussaini
System Administrator at a government
Customer support has been really good; it is well-balanced and meets our expectations.
Read full review of Dell PowerVault »
Suhail Bakhshi
Senior Servers And Storage Analyst at a healthcare company
From Dell, I would rate the technical support as much better than the others we have; we have HP and used to have...
Read full review of Dell PowerEdge MX- Series »
Arnold Domacena
IT Infrastructure Manager at a energy/utilities company
The support for Dell EMC Unity XT is great.
Read full review of Dell Unity XT »
Anonymous User
Senior Storage Engineer
Customer support, when we have needed it, has been OK. We recently had some volume configuration issues related to...
Read full review of Dell XtremIO »
Anonymous User
CEO at a tech vendor
The technical support is excellent, including the remote support. The Dell support team utilizes some really good...
Read full review of Dell PowerEdge XR-Series »
Anonymous User
DGM Data Centre at a manufacturing company
We experienced a problem with the network backup installation, so we called technical support. One of the backups...
Read full review of Dell Avamar »
Anonymous User
CS Core planning manager at a comms service provider
Our system integrator provides the first level of support on top of our agreement with the vendor itself, so I can...
Read full review of Dell PowerEdge FX [EOL] »
Anonymous User
Senior Consultant at a tech services company
I have contacted them many times. The best thing about their support is that there is single support for software,...
Read full review of VxRail »

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Technical Support

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