Compare Dell Technologies vs Optiv

Dell Technologies

Based on 2349 reviews.

Optiv

Sample Customers

Popular Solutions

Dell PowerEdge R-Series

170 reviews

Dell PowerStore

159 reviews

Dell Unity XT

9 reviews

Top Industries

Manufacturing Company

10%

Financial Services Firm

10%

Outsourcing Company

Computer Software Company

Construction Company

24%

Comms Service Provider

21%

Financial Services Firm

Transportation Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Sanjay Singh Bisht
Server Administrator at a outsourcing company
I have been using Dell PowerEdge C- Series for quite a long time; I would say around seven to eight years. When it...
Read full review of Dell PowerEdge C- Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

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Customer Service

Triet Pham
Information Technology Technician at Lac Viet Computing
The support for PowerProtect DD is satisfactory. I have dedicated support from Dell for Vietnam, and they are...
Read full review of Dell PowerProtect Data Domain »
Shrikant Teggi
Sr. Area Technical Manager at tata elxsi
We have contacted technical support for the issues that we are facing with some of the features and their response to...
Read full review of Dell NetWorker »
Lysias Albert Singbo
Senior Systems Engineer at AfDB
Dell NetWorkers’ technical support services need improvement.
Read full review of Dell NetWorker »
Systemarchi67
Systems Architect at Tebicom SA
Technical support for the solution is good.
Read full review of Dell Unity XT »
Angel Lacerna
Oficial Senior at a financial services firm
The customer service is quick to respond to my requests. The engineers or support staff demonstrate strong knowledge...
Read full review of Dell CloudIQ »
RicardoCardoso
IT Team Leader Latam at MC Bauchemie
I find Dell PowerVault's customer support to be fully satisfactory. I rate customer support a 10.
Read full review of Dell PowerVault »
Anonymous User
Backup Systems Engineer at Nordstrom, Inc.
Like any other company, many of the support calls go to places on the other side of the world. It is sometimes...
Read full review of Dell Avamar »
Anonymous User
Information Systems Manager at a energy/utilities company
We have had no issues at all with our technical and customer support. The product watches after itself. If there is a...
Read full review of Dell PowerScale »
Anonymous User
Architect at a manufacturing company
We don't reach out to EMC's technical support. We use a third-party.
Read full review of Dell VxBlock System »
Anonymous User
Engineering Manager at a retailer
It is not me but mostly my colleagues who have contacted the solution's technical support. From what I know, I can...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Senior Inside Solution Architect at a tech vendor
While I do not work directly with Dell for support, customer feedback suggests Dell’s technical support is rated...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Infrastructure Analyst at a engineering company
Customer Service: It is great; EMC support is one of the best. Technical Support: It is great, a good level of...
Read full review of Dell NetWorker »
Anonymous User
Vice President - Digital Technology at MSPL Limited
The technical support is good but they are not available all the time.
Read full review of Dell PowerPath »
Eric Blatterman
Manager, Information Technology at Exelon
If I were to recommend Dell Business Laptops to a peer, I would say that the relationship we have established with...
Read full review of Dell Business Laptops »
SandeepSingh16
Solutions Architect at DXC Technology
I would rate their tech support a nine out of ten, as I have never faced any challenges.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Network Administrator at a government
Technical support is much better now. They are responsive, and it is easy to get to the right person. They will blow...
Read full review of Dell Unity XT »
Anonymous User
IT Manager at a aerospace/defense firm
Dell's Professional Services are fantastic. I saw some people at the convention who helped us implement our...
Read full review of Dell PowerEdge R-Series »
Abhishek Mangal
Automation Consultant at a computer software company
I have not contacted technical support because, as consultants, we are not hands-on, and haven't had any reason to...
Read full review of Moogsoft »
Bolaji Olaloku
Enterprise Backup Administrator at a financial services firm
The response time of the tech support is swift. The support is fantastic.
Read full review of Dell NetWorker »
Anonymous User
Sr, Storage Engineer at a manufacturing company
The customer service was pretty good.
Read full review of Dell PowerEdge MX- Series »
Ulrich Fuchs
Service Manager at a outsourcing company
My evaluation of customer service and technical support with Dell is extremely positive. We have proactive support,...
Read full review of Dell PowerEdge R-Series »
Manoj Jain
Principal Advisor at Wipro Limited
On a scale of one to ten, I would rate the tech support and customer service teams as a nine due to their high...
Read full review of Dell PowerStore »
Anonymous User
IT Technical Manager at a insurance company
When we have any issues, we receive professional support. We get the optimal level of engineering support we require.
Read full review of Dell Avamar »
Anonymous User
Managing Director at a consultancy
The customer support has been acceptable so far, with no issues.
Read full review of Dell PowerEdge R-Series »
AnindyaSinha
Business Development Manager at a media company
Technical support is good.
Read full review of Dell NetWorker »
Anonymous User
Solutions Manager at a tech services company
Tech support is very good. They're always responsive. We have built a relationship over the years.
Read full review of Vblock [EOL] »
Anonymous User
Technical Team Lead at a tech services company
We have not called support for three years. The technical documentation is good, so I would give it a rating of 9/10....
Read full review of Dell RecoverPoint »
Thein-Lin
System Engineer at a tech services company
We have not experienced many issues requiring support, so I am not familiar with the customer service quality.
Read full review of Dell Unity XT »
Anonymous User
Responsable Infra Serveur Et Poste De Travail at a wholesaler/distributor
I have had to use technical support. On a scale of one to ten I would rate it an eight, it went well. They stepped in...
Read full review of Dell PowerEdge R-Series »
Elias Riveros Malky
Regional Alliance Manager at a tech services company
With these type of high-end technologies and their uptime, there is no need to contact support.
Read full review of Dell PowerMax »

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Technical Support

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