Compare Dell Technologies vs Optiv

Dell Technologies

Based on 2037 reviews.

Optiv

Sample Customers

Popular Solutions

Dell PowerEdge R-Series

147 reviews

Dell Unity XT

13 reviews

Dell PowerStore

129 reviews

Top Industries

Computer Software Company

11%

Manufacturing Company

10%

Financial Services Firm

Government

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Lead Architect at a comms service provider
I started as a Storage and Backup Administrator and have been working with Data Protector and Dell PowerProtect Data...
Read full review of Dell PowerProtect Data Manager »

Review 1 of 5

No Data Available

Customer Service

Iñigo Loiarte
Director at ComyMedia
I would rate technical support at eight out of ten.
Read full review of Dell Unity XT »
CHAAN_BEARD
Snr Systems Engineer at Nutanix
The technical support for Dell PowerEdge T is terrible. Their support does not exist. We do it all ourselves because...
Read full review of Dell PowerEdge T-Series »
Mohsin-Raza
Manager Data Center & Services at a financial services firm
We do not have any experience with customer service and support because we have not faced any issues with the solution.
Read full review of Dell CloudIQ »
A. AhadAlam
Head Of Systems Group at NCCPL
If local support is built in, I would give it a ten out of ten. If they do not build locally, then I would give it...
Read full review of Dell PowerProtect Data Domain »
Gehad Said
Senior Presales Solutions Engineer ( DELL EMC & VMware) at NTT DATA
The support has been great.
Read full review of Dell PowerMax »
AhmedAlwahashi
GTM Intelligent Infrastructure Data Center Manager at Dimension Data Middle East at Dimension Data Middle East
DD Boost's technical support could be better.
Read full review of DD Boost »
Rolando-Rodriguez
Pre sales Engineer at Sonda S.A.
I haven't had any experience with tech support because I'm in presales.
Read full review of VxRail »
Osman Sercan SADIKOGLU
Storage and Backup System Architect at Turkiye Finans Participation Bank
I'm happy with Dell's technical support - we have a private support contact that ensures we get good support.
Read full review of Dell PowerMax »
Brian Mijnals
System Administrator at Elde College
The support is getting better. Before, we had to call and explain what was going on. Now, the support has a website....
Read full review of Dell PowerEdge R-Series »
Sanjeevan Sivapaleswararajah
Manager, Network Ict at a energy/utilities company
Technical support has effectively addressed most of the issues. Initially, when running tests, challenges arose,...
Read full review of DD Boost »
Mohammed Anas
AI Solutions Architect at TierOne
The technical support rating for Dell PowerMax depends on the support package selected, with multiple options...
Read full review of Dell PowerMax »
John-Mason
Director Information Security at MetLife Stadium Company, LLC
I evaluate Dell Enterprise Laptops customer service and technical support, and tech support is a whole other issue....
Read full review of Dell Business Laptops »
Roshni Miranda
Developer at a tech vendor
I would rate the technical support for Dell PowerScale (Isilon) at least eight to nine. If I had to decide whether it...
Read full review of Dell PowerScale (Isilon) »
David O’Connor
Architecture and Planning at a financial services firm
The support from Dell has always been very good, and the performance and reliability of the systems have been...
Read full review of Dell PowerEdge R-Series »
Diego Scaravaggi
System Administrator at Fortech
The solution's technical support is excellent. I rate the technical support a ten out of ten.
Read full review of Dell PowerStore »
OlegIremashvili
Senior System Engineer at UGT
We haven't had any issues in which we needed to contact their technical support.
Read full review of CloudArray [EOL] »
Imad Awwad
Group IT Manager at a manufacturing company
I've personally never worked with technical support directly, however, it is my understanding that technical support...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Solutions Architect at a tech services company
We've used technical support but it wasn't Unity's fault, it was the customer's. The tech support is very good.
Read full review of Dell Unity XT »
Anonymous User
Principle Technology Services Engineer at a manufacturing company
The solution’s technical support is pretty decent.
Read full review of Dell PowerStore »
Cheyne Skapyak
Storage & Data Protection Specialist at General Dynamics Land Systems
I would evaluate the customer service and technical support for Dell PowerScale (Isilon) as great. We've sent out...
Read full review of Dell PowerScale (Isilon) »
Luis Morillo
Manager infrastructure at FNAC
Their support is optimal.
Read full review of VxRail »
Anonymous User
CTO at Cloud Technology
Technical support is good. When you purchase it, there is one-year technical support from Dell. You can renew it...
Read full review of Dell PowerFlex »
Anonymous User
Pre-Sales and Technical Manager at a tech services company
Sometimes it's difficult to reach the real experts to get a solution. The escalation process is not that great, but...
Read full review of Dell PowerProtect Data Domain »
Steve Lotthammer
Senior Systems Engineer at a tech services company
The tech support has been great. One of the good things with PowerMax, as much as the new branding and everything has...
Read full review of Dell PowerMax »
Anonymous User
Senior Field Application Engineer at a tech vendor
The support is reasonably good, Dell is known for good support.
Read full review of Dell PowerEdge XE-Series »
Khalid AbaAlkhail
System Administrator at sang
I would rate the technical support of this solution an eight, on a scale from one to 10, with one being the worst and...
Read full review of Dell Avamar »
Anonymous User
CTO at a tech services company
I've dealt with technical support. I'd give them a ten out of ten.
Read full review of VxRail »
Anonymous User
Systems Engineer at a tech services company
I have not needed to use technical support yet.
Read full review of Dell SC Series »
Anonymous User
IT
Excellent.
Read full review of Dell NetWorker »
MoinShah
System Administrator at Data Edge Limited
When we encounter critical issues, a less experienced engineer often handles the initial response, leading to delays...
Read full review of Dell ObjectScale »

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No Data Available

Technical Support

No Data Available

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