Compare Dell Technologies vs Optiv

Dell Technologies

Based on 2455 reviews.

Optiv

Sample Customers

Popular Solutions

Dell PowerEdge R-Series

178 reviews

Dell PowerStore

162 reviews

Dell Unity XT

8 reviews

Top Industries

Outsourcing Company

11%

Manufacturing Company

10%

Financial Services Firm

Construction Company

24%

Comms Service Provider

16%

Financial Services Firm

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

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Customer Service

Delfryanto .
Engineer at PT.Password Solusi Sistem
I rate the technical support an eight out of ten.
Read full review of Dell PowerEdge C- Series »
Babawale Awojinrin
IT Operations Manager at Healthplus limited
The last company I worked in are Dell partners, so I seek help from them.
Read full review of Dell PowerProtect DP (IDPA) »
Thatayaone Timon
Systems Administrator at a mining and metals company
The technical support of Dell PowerStore would be rated somewhere from eight and going up, although support has not...
Read full review of Dell PowerStore »
CHAAN_BEARD
Snr Systems Engineer at Nutanix
The technical support for Dell PowerEdge T is terrible. Their support does not exist. We do it all ourselves because...
Read full review of Dell PowerEdge T-Series »
Jose Vazquez-Trujillo
IT Administrator at Pasco County Sheriff
I will start with the customer relation when recommending Dell Business Laptops to my peers. The reps that I work...
Read full review of Dell Business Laptops »
Shailendra Choudhary
Solution Architect at a tech services company
Technical support from Dell is quite good.
Read full review of Dell VPLEX »
Naveed Muhammad
Head - Solution Design & Architect at a tech services company
I rate Dell's technical support very high. Their experts are available and whenever I open any case, it gets resolved...
Read full review of Dell PowerStore »
Jai Prakash Sharma
Executive Vice President Technology at InfoEdge India Ltd
It is a hybrid model for deployment. I may not have the right quantified percentage or number to calculate that...
Read full review of Dell PowerEdge XR-Series »
Kuntal Malik
lead at Boston Scientific
I do not know much about the technical support or customer service team as I have not escalated any questions to...
Read full review of Dell PowerProtect Data Domain »
Vaidyanathan Swaminathan
Co Founder at a outsourcing company
I rate the technical support an eight out of ten.
Read full review of Dell PowerPath »
Javier Domingo
Responsable it at Fresenius Medical Care Holdings Inc
We work with the servers through an intermediary, so we do not deal with Dell's support in terms of help. It is...
Read full review of Dell PowerEdge R-Series »
Emir Erkara
IT Coordinator at HMY
We are satisfied with technical support.
Read full review of Dell PowerVault »
Haim Iluz
Data Center Manager at a comms service provider
The technical support can be slow at times.
Read full review of Dell PowerStore »
Gene Uhl
Network Manager at a government
In recent months, their backend technical support has waned a little bit. They need to address the first-line...
Read full review of Dell PowerScale »
Matthias Reuter
Team Lead Hosted Services at CompuGROUP Software GmbH
The support alone and the way we are treated with Dell PowerEdge R-Series is worlds apart. When I have a problem, I...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Solutions Architect at a tech services company
We've used technical support but it wasn't Unity's fault, it was the customer's. The tech support is very good.
Read full review of Dell Unity XT »
Anonymous User
System Administrator at a media company
We haven't needed to contact technical support.
Read full review of Dell PowerConnect Switches [EOL] »
Anonymous User
Senior Implementation Engineer at a tech company
I would give technical support a rating of 7/10, given recent issues that arose. During the merger process with Dell,...
Read full review of Dell Unity XT »
Anonymous User
Sr System Expert at a healthcare company
The customer service after sale is very important. They respond within 24 hours of case submission, which is crucial...
Read full review of Dell PowerProtect Data Domain »
Sven Van Baekel
System Administrator at De Persgroep Publishing
On a scale of one to ten, I would rate the technical support a seven or eight. You can give them eight because every...
Read full review of Dell PowerProtect Cyber Recovery »
Luiz Gasparelo
Owner at Lnetwork
Technical support is very good.
Read full review of Dell Unity XT »
Mike Veidt
Auszubildender Infrastruktur at Duvenbeck Kraftverkehr Spedition
Dell's support is excellent, and we receive quick help in all areas. Currently, we have an issue with our VxRail...
Read full review of Dell PowerStore »
Anonymous User
IT System Admin Lead at a energy/utilities company
Technical support is five stars out of five. Every time it has dialed home for any of the issues that we have, so far...
Read full review of Dell Unity XT »
Ibrahim Omar
Cloud And Infrastructure Solution Architect at Najm Company for Insurance Services
The support for Dell PowerStore is very good and available 24x7. When we open a ticket, they chat with us at the same...
Read full review of Dell PowerStore »
Anonymous User
Senior Systems Engineer at a energy/utilities company
We have good support, but we have been having issues with the product. We've been trying to work on them with the...
Read full review of Dell RecoverPoint for Virtual Machines »
Anonymous User
Engineer at a healthcare company
It's been always stable, so we haven't really required much support.
Read full review of Dell PowerMax »
Anonymous User
Responsable Infra Serveur Et Poste De Travail at a wholesaler/distributor
I have had to use technical support. On a scale of one to ten I would rate it an eight, it went well. They stepped in...
Read full review of Dell PowerEdge R-Series »
Anonymous User
RSI
It was a little bit complicated at the beginning because there were two products. There was the software part, which...
Read full review of VxRail »
Tahir Shahid
Chief Consultant and Architect at Tahir Professional Services
With respect to the technical support, there is room for improvement. Because of the model that they are adopting,...
Read full review of Vblock [EOL] »
Anonymous User
System Engineer at a government
The technical is very good. It is easy to contact someone. They have a great team that helps us.
Read full review of Dell PowerMax »

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Technical Support

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