Compare Dell Technologies vs Silk

Dell Technologies

Based on 2349 reviews.

Silk

Based on 18 reviews.

Sample Customers

Dell XtremIO

Raiffeisen Bank Bulgaria, Wentworth-Douglas Hospital

Dell Unity XT

Draper, Rio Grande Pacific, Royal Victoria Regional Health Centre

Dell SC Series

TGen, Frost Science, Gerrie Electric

Dell PowerMax

Rackspace, Open Line

Silk Platform

AthenaHealth, Franciscan Health, HealthEquity, Priceline, PTC, Sentara Healthcare, SimCorp, Wayfair

Popular Solutions

Dell PowerEdge R-Series

170 reviews

Dell PowerStore

159 reviews

Dell Unity XT

9 reviews

Kaminario K2 [EOL]

0 reviews

Top Industries

Manufacturing Company

10%

Financial Services Firm

10%

Outsourcing Company

Computer Software Company

Construction Company

20%

Outsourcing Company

13%

Financial Services Firm

13%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Sanjay Singh Bisht
Server Administrator at a outsourcing company
I have been using Dell PowerEdge C- Series for quite a long time; I would say around seven to eight years. When it...
Read full review of Dell PowerEdge C- Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

V.J.
Storage Administrator at a tech services company

Read full review of Kaminario K2 [EOL] »

Review 1 of 1

Customer Service

Delfryanto .
Engineer at PT.Password Solusi Sistem
I rate the technical support an eight out of ten.
Read full review of Dell PowerEdge C- Series »
Derrick Woolford
Senior Director, Information Technology at AI ENGINEERS, INC
The customer service and technical support from Dell has been second to none. The support we have had for other...
Read full review of Dell PowerStore »
Gouranga Maiti
Sr. Project Manager IT at ITC Ltd
Technical support is mission-critical support type, and we are getting very prompt support. Although we had HP...
Read full review of Dell PowerEdge C- Series »
CleytonCandido
Senior Technical Pre-Sales at MW Microware
Dell's post-sales support is very strong and good. I trust in Dell's post-sales support. I would rate them a ten out...
Read full review of Dell PowerStore »
Ravi Ramananda
Assistant VP, Information Technology at a insurance company
The support is good. That said, the account management needs to be strengthened.
Read full review of Dell PowerEdge MX- Series »
Abdul Rehman Abid
Manager Enterprise Solutions at Megaplus
The technical support from the Dell EqualLogic PS series is excellent.
Read full review of Dell EqualLogic PS series »
Alark Singh
IT Specialist at Allianz
The support from Dell is nice. We get support every time when we send the email or raise a ticket. Support is without...
Read full review of Dell PowerStore »
Md. ImranulHoque
Enterprise post-sales manager. at Smart technologies (BD) Ltd
There is a very good team who work on the Dell Technical Remote Support team. However, in a severe case, it takes too...
Read full review of Dell RecoverPoint »
GopalSetia
Pre Sales Solution Architect at a tech vendor
The technical support from Dell is good. I have not encountered any issue that took a long time to get resolved. I...
Read full review of Dell PowerStore »
Iñigo Loiarte
Director at ComyMedia
I would rate technical support at eight out of ten.
Read full review of Dell Unity XT »
Anonymous User
General Manager at a tech services company
We haven't needed much support due to our capable in-house team, but improving documentation would be beneficial.
Read full review of Moogsoft »
Anonymous User
Design Architect at Alexander Open Systems
This is an interesting question; how to gingerly talk about it? I think in the past, I've always been able to call -...
Read full review of Dell Unity XT »
Anonymous User
Director, Technology Services at a outsourcing company
I rate customer service and technical support at a nine out of ten, as there is always room for improvement, but at...
Read full review of Dell PowerProtect Data Domain »
Mazen Jamal Eddine
Associate Business Manager at a tech services company
The level of service depends on the type of support with Dell PowerScale (Isilon). If discussing support through...
Read full review of Dell PowerScale »
Anonymous User
Systems Engineer at a healthcare company
We've had to use very little tech support, but so far it has been fine. Mostly we had some assistance with it during...
Read full review of Dell Unity XT »
Anonymous User
Manager Private Cloud Solutions at ufone
I'm very satisfied with Dell's technical support. It's very easy to open an SR and get support from them, and...
Read full review of Dell NetWorker »
Mike Veidt
Auszubildender Infrastruktur at Duvenbeck Kraftverkehr Spedition
Dell's support is excellent, and we receive quick help in all areas. Currently, we have an issue with our VxRail...
Read full review of Dell PowerStore »
Anonymous User
Storage Admin at a financial services firm
We haven't used any tech support for this product.
Read full review of Dell PowerMax »
David Michon
Senior Systems Engineer at a tech vendor
I have not had to contact customer service or technical support for Dell PowerEdge Rack Servers, as I have been able...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Senior Systems Engineer at a tech services company
With the new support options offered with Unity, this support is always offered on a 24/7 basis (if the customer...
Read full review of Dell Unity XT »
Anonymous User
Engineer at a energy/utilities company
It has been good. I'd rate them at least a nine out of ten. There was a little hiccup where they sent one of our...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Product owner at a tech services company
Dell's support operates with the precision of a well-oiled machine. The proactive insights gleaned from Cloud IQ...
Read full review of VxRail »
Oluwatosin Obatoyinbo
Enterprise Architect at a financial services firm
It was top-notch, and it still is top-notch. They're quite responsive. They have a team of knowledgeable people, and...
Read full review of Dell PowerMax »
Cliff Taylor
CFO at PETRA CONSTRUCTION CORPORATION
Technical support has been good. We are satisfied with the level of service on offer.
Read full review of Dell PowerEdge C- Series »
Matthias Reuter
Team Lead Hosted Services at CompuGROUP Software GmbH
The support alone and the way we are treated with Dell PowerEdge R-Series is worlds apart. When I have a problem, I...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Leiter interne IT und Rechenzentrum at a media company
While previously the realm of technical assistance left much to be desired, with technicians rarely dispatched and...
Read full review of Dell PowerEdge R-Series »
Anonymous User
AGT Infrastructure Operations at a financial services firm
The technical support is good.
Read full review of Dell XtremIO »
Anonymous User
IT Director at a university
From my interaction right now with my Dell account people, it has been fantastic. The partnership is true.
Read full review of Dell Business Laptops »
Jitesh Rathod
Sr. Team Lead - IT at InfoStretch
Technical support is good.
Read full review of Dell PowerEdge R-Series »
RamziMadi
Solution arhitect at a comms service provider
Dell support generally merits a rating of seven out of ten. Our engineers are highly experienced, so we conduct all...
Read full review of Dell ObjectScale »

Review 1 of 30

Anonymous User
Director Of Information Technology at a healthcare company
I would rate technical support as 3/5.
Read full review of Kaminario K2 [EOL] »
Anonymous User
IT Manager,DBA at a manufacturing company
The technical support from Kaminario during two recoveries from power outages has also been outstanding. In both...
Read full review of Kaminario K2 [EOL] »
Anonymous User
System Engineer - R&D at a tech services company
Technical support is very good. We had quick response for anything we needed.
Read full review of Kaminario K2 [EOL] »
IT-3922
IT and Facilities Lead at a computer software company
We have not had cause to engage with their technical support.
Read full review of Kaminario K2 [EOL] »
Anonymous User
Director of Engineering at Telefonica
Customer Service: Very high - boutique level with great personal responses and very quick solutions. Technical...
Read full review of Kaminario K2 [EOL] »
Anonymous User
Network Engineer at a comms service provider
It has the best technical support because technical support is very important for this country because their...
Read full review of Kaminario K2 [EOL] »
Anonymous User
Senior DevOps Engineer at a computer software company
Support's amazing. When it came time for the flash upgrade, our rep contacted us, and put us in touch with their...
Read full review of Kaminario K2 [EOL] »
Anonymous User
Senior Systems Engineer in the Storage & Systems Practice at a tech services company
Have not had any components fail yet. Customer service emails me when they have new firmware and they upgrade it for me.
Read full review of Kaminario K2 [EOL] »
V.J.
Storage Administrator at a tech services company
Customer Service: Good Customer Service. Technical Support: Good Technical Support.
Read full review of Kaminario K2 [EOL] »
Anonymous User
Network Administrator at a computer software company
The couple of technical support calls we've made, they've been proactive, very good about that; so that's been good....
Read full review of Kaminario K2 [EOL] »
Anonymous User
IT Manager Of Infrastructure Services at a healthcare company
Support has been great. While I have never had to personally call, I've had my administrators call. Every time we...
Read full review of Kaminario K2 [EOL] »
Anonymous User
Security Big Data Analysis Team at a government
I would rate technical support with an 8 out of 10.
Read full review of Kaminario K2 [EOL] »
Anonymous User
Vice President / Chief Information Officer at a healthcare company
I rate technical support 3/5. There have been some inconsistencies.
Read full review of Kaminario K2 [EOL] »
Anonymous User
Senior Account Executive at Nordisk systems
I personally have not used technical support. I have many customers who have used them, and who have had great...
Read full review of Kaminario K2 [EOL] »
Anonymous User
IT Manager at a computer software company
Technical support is absolutely great. We ran into an issue due to some improper network configuration on our side...
Read full review of Kaminario K2 [EOL] »

Review 1 of 15

Technical Support

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