Compare Dell Technologies vs Snowflake Computing

Dell Technologies

Based on 1991 reviews.

Snowflake Computing

Based on 146 reviews.

Sample Customers

Snowflake

Accordant Media, Adobe, Kixeye Inc., Revana, SOASTA, White Ops

Popular Solutions

Dell PowerEdge R-Series

170 reviews

13 reviews

122 reviews

14 reviews

20 reviews

Top Industries

Computer Software Company

12%

Manufacturing Company

11%

Financial Services Firm

Government

Financial Services Firm

19%

Computer Software Company

11%

Manufacturing Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at a outsourcing company
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at a tech services company
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at a computer software company
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at a aerospace/defense firm
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

SunilPatil1
Asset Builder at a tech vendor
In terms of solutions such as security, automation, or monitoring, security is prime. In agentic, I am building the...
Read full review of Snowflake »
Garima Goel
Associate Principal Engineer at a tech vendor
I mainly use Snowflake Analytics for creating the data lake in Snowflake, specifically the medallion architecture,...
Read full review of Snowflake Analytics »

Review 1 of 2

Customer Service

Oralando Samuels
Information Technology at a construction company
ProSupport Plus technical support is usually pretty accommodating. You never have to stay on hold, and the technician...
Read full review of Dell Business Laptops »
AmalludinYahya
Principal Engineer at a comms service provider
For support of Dell PowerEdge MX- Series, I would rate Dell a seven, as their support for EMC storage is not as...
Read full review of Dell PowerEdge MX- Series »
Ahmed Salah
IT Manager at a tech services company
I haven't faced any problems with the servers, so I haven't had any reason to contact customer service.
Read full review of Dell PowerEdge R-Series »
ClaudioSalgado
IT Architect Consultant at a computer software company
The technical support from Dell is excellent. As a former customer of Dell, the support is a key strength that...
Read full review of Dell RecoverPoint for Virtual Machines »
Ken Boyer
Associate Director, Systems & Engineer at a healthcare company
Dell's support staff is very proactive. They were with us every step of the way to make sure that we were plugging...
Read full review of Dell PowerStore »
Jesse_B
Manager of networks and infrastructure at a government
The support for Dell XR2 Rugged Server is very good. They have the best support model for their solutions. They are...
Read full review of Dell PowerEdge XR-Series »
Brian Ricci
President at a computer software company
My experience with the support team has been straightforward. Your first call with the support team is a lucky draw....
Read full review of Dell PowerEdge MX- Series »
Rodrigo Pavao
Infrastructure Architect at a tech services company
Their technical support on offer is better than other products on the market.
Read full review of VxRail »
UnnikrishnanGovindan
IT DR Manager at a energy/utilities company
Dell's technical support was very useful. They were helpful in resolving the issue we faced with the plugin.
Read full review of Dell RecoverPoint »
Anonymous User
Implementation Unit at a tech services company
Customer Service: I don't have any complaints. Technical Support: Excellent. I think EMC support service is...
Read full review of Dell SC Series »
reviewer3193840
IT Functioneel Administrator at a consultancy
I couldn't say how I would rate their support; it depends if you count the account manager's effort. Our account...
Read full review of Dell Business Laptops »
Kamel Malti
Analyste De Systèmes Informatiques at a comms service provider
Dell support is crucial. It's important to us that the vendor responds and respects the SLA. We don't anticipate any...
Read full review of Dell PowerMax »
Anonymous User
Software Engineer at a comms service provider
For us, technical support is excellent. Support is thorough and the next business day they are on site. Previously,...
Read full review of Dell PowerEdge VRTX [EOL] »
Paulo Henrique Cruz Da Silva
Arquiteto de infraestrutura at a energy/utilities company
Technical support has been very good. We're very satisfied with the level of support they give us.
Read full review of VxRail »
Anonymous User
Senior Consultant at a tech company
The technical support aspect of the solution has been good. We've been satisfied with their level of attention and...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
It system engineer at a consultancy
The enterprise support provided by Dell is good, especially the support for servers, which is an area where our...
Read full review of Dell PowerEdge R-Series »
Matthias Reuter
Team Lead Hosted Services at a tech consulting company
My experience with PowerEdge technical support has been nothing short of exceptional. I'm thoroughly impressed by the...
Read full review of Dell PowerEdge R-Series »
Paddy Field
It consultant at a tech services company
The support from Dell EMC Unity XT is very good here in South Africa. It is important for us.
Read full review of Dell Unity XT »
Anonymous User
Senior Systemms Administrator at a tech services company
Customer Service: Very good. Technical Support: Very good.
Read full review of Dell AppSync »
Shehan Attapattu
head of presales at a tech services company
Their technical support was actually good. In the POC environment, we needed some help, and they supported us with that.
Read full review of DD Boost »
Vikram Kommareddy
Vice President at a tech vendor
I evaluate the customer service and support for Dell PowerEdge Rack Servers as good; it has been good, and we don't...
Read full review of Dell PowerEdge R-Series »
Mohamed Diazleal
IT Service Engineer at a tech consulting company
I've contacted them many times. The overall support is very good with first-class service.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Coordinator Team Infrastructure at a tech services company
When you have someone on the line from Dell's support team, then everything becomes perfect, especially if they are...
Read full review of Dell PowerStore »
Redouane Chtioui
Responsable des Systèmes Départementaux at a financial services firm
Technical support does a very good job. They are very reactive when we come to them with issues.
Read full review of Dell Avamar »
Anonymous User
Senior Solutions Architect at a comms service provider
Technical support is available, however, it takes some time to change something in the system. We would prefer a...
Read full review of Moogsoft »
Ahmed Gamil
PreSales Manager at a tech services company
The support was very fast at responding and resolving issues in all the tickets we created with them.
Read full review of VxRail »
Anonymous User
Technology Solutions Director, Converged Infrastructure at a tech services company
I would give technical support the highest rating. Dell/EMC appears to have employed the team that developed XtremIO....
Read full review of Dell XtremIO »
Anonymous User
Systems Administrator at a energy/utilities company
Good tech support. We can usually get a parts dispatch without too much fuss.
Read full review of Dell Unity XT »
Anonymous User
Infrastructure Specialist at a financial services firm
For the moment, the support is okay.
Read full review of VxRail »
Anonymous User
Senior Solutions Architect at a tech services company
Technical support is very, very good. I'm satisfied with the level of service we receive form them.
Read full review of DD Boost »

Review 1 of 30

Stephen Ebrey
Data Consultant at a financial services firm
I would rate the technical support for this solution a four out of five.
Read full review of Snowflake »
Biraja Mishra
Senior Principal Consultant at a computer software company
They're perfect. They're excellent. It could be because we are partners.
Read full review of Snowflake »
PradeepSingh1
Director Of Operations at a outsourcing company
There has not been much interaction from my end with the solution's technical support. I rate the technical support...
Read full review of Snowflake Analytics »
Javed Chowdhary
Lead Software Engineer - Data Cloud at a tech company
My company is in contact with a technical person from Snowflake Analytics, who helps us. I rate the technical support...
Read full review of Snowflake Analytics »
MandarGarge
V.P. Digital Transformation at a computer software company
Customer service has and support are at par with any professional Data Platform service.
Read full review of Snowflake Analytics »
Anthony Fiorino
SVP, Head of Enterprise Data Mgmt & Data Intelligence at a financial services firm
The support model is that we have a Snowflake rep, and if I need anything, I can reach out to him, and he can get...
Read full review of Snowflake »
Ravi Verma
Assistant Manager Operations at a tech vendor
The support provided by Snowflake is fine since they are fast and helpful. I rate the technical support an eight out...
Read full review of Snowflake Analytics »
SunilPatil1
Asset Builder at a tech vendor
I am satisfied with the work of technical support from Snowflake; they are responsive and helpful.
Read full review of Snowflake »
MedhaValvekar
Sr Manager at a tech services company
We've reached out to technical support in the past. In some cases, we were not even able to fetch the data. Or, a...
Read full review of Snowflake »
Chris Hastie
Data Lead at a tech services company
The customer service and support team is very useful and strong. They've got support built directly into the...
Read full review of Snowflake »
Al Krause
Managing Director at a tech services company
Technical support is good, they'll escalate tickets if need be and they'll get engineers on board if that's what's...
Read full review of Snowflake Analytics »
AyindeHammed
BI Developer at a tech services company
I only put data in and modify data. Most of the time, I don't require technical support. We occasionally had...
Read full review of Snowflake »
DominicMackenzie
Senior data architect at a financial services firm
I have not had any experience with customer support, but I've heard it's good.
Read full review of Snowflake »
Abhishek Ankush
Ai Engineer at a tech services company
Snowflake’s technical support is good.
Read full review of Snowflake Analytics »
Anonymous User
Principal IT Technologist- BI Platform Architect at a healthcare company
The technical support of Snowflake is good.
Read full review of Snowflake »
Anonymous User
Solution Architect at a wholesaler/distributor
I do not directly interact with the support, but I believe our platform architect reached out, and he got a response.
Read full review of Snowflake »
Anonymous User
Senior Solutions Architect at a tech consulting company
The technical support team is good.
Read full review of Snowflake »
Suresh Swaminathan
Senior Software Engineer at a financial services firm
Technical support is very, very good. It's a responsive and knowledgable team. We're quite satisfied with the level...
Read full review of Snowflake »
Anonymous User
Sr Lead Data & Information Architect at a pharma/biotech company
Technical support overall has been good. They are helpful and responsive. We have no complaints.
Read full review of Snowflake »
Anonymous User
Technology & Innovation at a consultancy
The technical support is pretty good, particularly if you are a more technical user. The people they have are quite...
Read full review of Snowflake »
Anonymous User
Senior Data Engineer at a tech services company
I have not had a direct interaction with Snowflake's customer service or technical support. I have only interacted...
Read full review of Snowflake »
Anonymous User
Architect at a tech vendor
As a premium customer for all these solutions, we have received excellent support overall with no issues encountered...
Read full review of Snowflake »
Anonymous User
Data & Analytics Practitioner at a tech services company
Technical support is good. Occasionally, they take a bit of time to resolve issues, but other than that they are...
Read full review of Snowflake »
Yash Mittal
Lead Data Engineer at a consultancy
The technical support is quite good. We've used them when we've had to implement something and we need some guidance.
Read full review of Snowflake »
Anonymous User
Senior Solutions Architect at a tech consulting company
The support is very good. The documentation is very robust, a large online community and a dedicated support team is...
Read full review of Snowflake Analytics »
Anonymous User
ML Lead at a tech services company
I don't have much experience with their technical support. When we asked them some technical questions related to...
Read full review of Snowflake »
Anonymous User
Lead Analytics Consultant at a outsourcing company
What I have seen during my time working on these projects is that the Snowflake Analytics documentation is excellent....
Read full review of Snowflake Analytics »
Anonymous User
Associate Data Engineer at a outsourcing company
My company is a direct partner of the product. We have a lot of Snowflake experts who can resolve any doubts. Hence,...
Read full review of Snowflake »
Anonymous User
Data Architect at a tech services company
The technical support from Snowflake is very good, nice, and efficient. I rate it ten out of ten.
Read full review of Snowflake »
Matthew-Richardson
Senior Cloud Architect at a computer software company
The technical support is not very good. I rate the support a two or three out of ten. The tool does not provide a...
Read full review of Snowflake Analytics »

Review 1 of 30

Technical Support

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