Compare Dell Technologies vs SparkCognition

Dell Technologies

Based on 2294 reviews.

SparkCognition

Based on 9 reviews.

Sample Customers

DeepArmor

AV-Comparatives

Popular Solutions

Dell PowerEdge R-Series

168 reviews

146 reviews

9 reviews

0 reviews

0 reviews

Top Industries

Manufacturing Company

11%

Financial Services Firm

10%

Computer Software Company

Construction Company

22%

Financial Services Firm

12%

Manufacturing Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Pranav Telang
DGM at Airtel Digital
I started as a Storage and Backup Administrator and have been working with Data Protector and Dell PowerProtect Data...
Read full review of Dell PowerProtect Data Manager »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Muhammad Fahad
Manager Tech. & Support (Information Technology) at Texitech
We use this solution for the scanning of emails and for internet browsing.
Read full review of DeepArmor »
NataliaCueto
Head of Technology at CapitalTech
We have been using it for our risk management portfolio. We are a lending institution. We give credit to small and...
Read full review of Darwin »

Review 1 of 2

Customer Service

RahulSharma8
Storage Platform Engineer at Expedia Group
I would rate the technical support at a seven. It was great earlier, but now, when we encounter issues, level one...
Read full review of Dell PowerScale »
Frank Tornow
Leiter Information Technology at Assure Consulting
I have not had contact with Dell support for Dell PowerEdge R-Series. For other products, I have, and it was always...
Read full review of Dell PowerEdge R-Series »
DavidColeman
Sales Engineer at a government
The customer support for this solution is excellent.
Read full review of Dell PowerScale »
Kleber Fernandes
Diretor Comercial at a security firm
The solution's technical support is good.
Read full review of Dell Data Protection - Endpoint Security Suite [EOL] »
Manfred Reichard
Senior Customer Solution Architect at Vodafone
I rate Dell support as good. On a scale from one to ten, I would say nine. There are sometimes challenges with...
Read full review of Dell PowerEdge R-Series »
Mostafa Gouda
Group Technology Services Senior Manager at a tech services company
The technical support for Dell PowerProtect Data Domain is very helpful. I have created multiple tickets with them...
Read full review of Dell PowerProtect Data Domain »
JohnDeavers
Senior Solutions Architect at ePlus Technology
I've never had a good experience with technical support.
Read full review of Dell PowerEdge MX- Series »
John Dabek
Sr Director, Infrastructure at Lowe's Companies, Inc.
Technical support overall is excellent. It was a seamless process. We were very successful in the implementation.
Read full review of VxRail »
Mostafa Gouda
Group Technology Services Senior Manager at a tech services company
I have had experience with technical support from Dell for Avamar. It's not very good, as it takes a very long time...
Read full review of Dell Avamar »
DenisBrodsky
Director Of IT at Shift4
The customer service and technical support are exceptional, with fast response times and prompt solution delivery. I...
Read full review of Dell PowerEdge R-Series »
Arjun Sadsivam
Solution Architect at a agriculture
The tech support for EMC, especially their PowerMax products, is good. I would rate the technical support at around...
Read full review of Dell VMAX All Flash »
Mario Gonzalo
Arquitecto infraestructura
Their support is very good. It has always been the best.
Read full review of Dell PowerStore »
Bryan Wood
Infrastructure Engineer & Director at a healthcare company
With Dell, I would give a rating of 10. I am part of the DSE program, Designated Support Engineers. I believe that...
Read full review of Dell PowerProtect Data Domain »
Gabriele Marini
IT Consultant at SPE
The technical support of the product is good. I would rate it a ten. I would give it 10 points.
Read full review of Dell PowerSwitch N-Series »
Anil Kale
Sr. Technology Consultant at a engineering company
The technical support is okay. We have an internal team, however, they are by no means experts. We need Dell to fill...
Read full review of Dell PowerEdge R-Series »
Anonymous User
VP IT Operations at a computer software company
Their support for their solutions is one of the best aspects of Dell.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Software Engineer at a comms service provider
We have been satisfied with the paid level of support we currently are on. There are different levels of support that...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Head of DevOps at a recreational facilities/services company
Dell Enterprise Desktops and Laptops customer service and technical support are very good.
Read full review of Dell Business Laptops »
Julien Gard
Gestionnaire Systeme Et Reseau
I have not used Dell's customer support service; I do everything myself.
Read full review of Dell PowerEdge R-Series »
Giresh Kota
Technical Support at a manufacturing company
I evaluate Dell support very positively, rating them a nine or ten out of ten. They provide informative guidance...
Read full review of Dell Business Laptops »
Asa Asdas
Technician at Sheeltron Digital Systems Private Limited
We have a dedicated team for technical support. However, we contact Dell's support team in case of complicated...
Read full review of Dell PowerEdge MX- Series »
Todd Grimes
IT Architect at Synoptek
Their support is probably the best I have ever worked with.
Read full review of Dell SC Series »
Ben Kuo
Program Manager at Yottatech
Technical Support is very good.
Read full review of Dell PowerStore »
Anonymous User
Analytics and Sustainment Engineer at a aerospace/defense firm
We have Dell EMC engineers helping us out and doing some over the shoulder training. They are working with our...
Read full review of Dell Unity XT »
Anonymous User
Vice President at a financial services firm
I would rate the technical support a 10/10.
Read full review of VNX [EOL] »
LuisNarvaez
IT Portfolio Manager. Latin America at Ricoh Colombia
The support after the initial support, technical support, and the materials of Dell Business Laptops are good for me....
Read full review of Dell Business Laptops »
Anonymous User
Senior Manager at Express Systems Limited (ESL)
The local support in Dhaka is very good and we are happy with it.
Read full review of Dell PowerEdge R-Series »
Amine Koulali Idrissi
Senior Infrastructure Consultant at FORUM INTERNATIONAL
The technical support was slightly impolite in my experience.
Read full review of Dell NetWorker »
Anonymous User
Deputy CIO at a insurance company
Dell EMC technical support is very good. I would rate them a 10 out of 10. They take you by the hand and walk you...
Read full review of Dell Unity XT »
Anonymous User
Technical Leader, Object Store at a tech services company
I have no experience with the support. So I don’t want to rate it.
Read full review of Dell ObjectScale »

Review 1 of 30

EmmanuelCruz
Manager, Business Data Analytics at CapitalTech
Technical support for Darwin is good. We have had some trouble with our accounts in terms of being able to log in,...
Read full review of Darwin »
JuliaJenal
Junior Data Scientist at a tech services company
The people at SparkCognition were actually super-helpful in helping me figure out how to use it for my project. I'm...
Read full review of Darwin »
NataliaCueto
Head of Technology at CapitalTech
Whatever problems that we have had, their team has given us super fast responses and are always willing to help us...
Read full review of Darwin »
Anonymous User
Business Intelligence Director at a financial services firm
Tech support has been good. When we report something or when we need help, they have responded really fast. We are...
Read full review of Darwin »
AaronCooke
Founder at Helio Summit
Tech support is really good and so are the customer success team guys. They're a terrific team to work with. They're...
Read full review of Darwin »
TalhaKhwaja
Software Engineer (ML/CompVision) at a computer software company
The technical support is quite responsive. It's good and fine.
Read full review of Darwin »
WaqarChaudhry
Consultant at a consultancy
We asked questions and there were a couple of qualified people we spoke to at SparkCognition.
Read full review of Darwin »
Anonymous User
Artificial Intelligence Engineer at a manufacturing company
We haven't needed to use support. We haven't had any big problems with it.
Read full review of Darwin »

Review 1 of 8

Technical Support

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