Compare Dell Technologies vs SparkCognition

Dell Technologies

Based on 2576 reviews.

SparkCognition

Based on 9 reviews.

Sample Customers

DeepArmor

AV-Comparatives

Popular Solutions

Dell PowerEdge R-Series

193 reviews

Dell PowerStore

168 reviews

Dell Business Laptops

232 reviews

Darwin

0 reviews

DeepArmor

0 reviews

Top Industries

Outsourcing Company

12%

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Construction Company

19%

Outsourcing Company

16%

Financial Services Firm

11%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Muhammad Fahad
Manager Tech. & Support (Information Technology) at Texitech
We use this solution for the scanning of emails and for internet browsing.
Read full review of DeepArmor »
NataliaCueto
Head of Technology at CapitalTech
We have been using it for our risk management portfolio. We are a lending institution. We give credit to small and...
Read full review of Darwin »

Review 1 of 2

Customer Service

Anteneh Asnake
Modern Data Center and Cloud Engineer II at IE Network Solutions PLC
Typically, we handle support-related queries from customers, however, we have dealt with Avamar's technical support...
Read full review of Dell Avamar »
Vijeesh Thayyil
Storage Consultant at Deep Ocean General Trading
I always contact Dell's technical support team for help with Data Domain. Their services are always excellent. You...
Read full review of Dell PowerProtect Data Domain »
Storemgr67
Storage Manager at a financial services firm
Nine out of 10.
Read full review of Dell PowerProtect Data Domain »
JillurRahman
Head Of Information Technology at Islamia Eye Hospital
Though I'm pleased with Dell's overall services, I faced challenges with Dell APEX support. The support system for...
Read full review of Dell APEX »
Vaidyanathan Swaminathan
Co Founder at a outsourcing company
EMC Square support was significantly stronger and better than current support. The knowledge depth and expertise of...
Read full review of Dell PowerStore »
Dercio Silindane
Senior IT Engineer at Illovo Sugar Africa
The technical support for Dell Business Laptops is rated ten by me, and it is very good.
Read full review of Dell Business Laptops »
Ronaldo Pires De Andrade
Senior Storage Administrator at a tech vendor
I have contacted technical support multiple times. Support response is reasonable, and they usually reply in time....
Read full review of Dell PowerStore »
Andreas Lunde
Product Manager, Server & Storage at Advania Norge
On a scale of one to 10, I would rate the customer service and technical support as 10. They help me with an...
Read full review of Dell PowerStore »
Rami Jadallah
Data Center Solution Manager at a computer software company
We provide support and there really haven't been too many issues. We were working with EMC before the joint venture...
Read full review of Dell PowerPath »
Brian Moreno
Computer Services Manager at Child Parent Centers
Technical support is very good. We had to call Dell technical support when our BIOS got corrupted and they were on...
Read full review of Dell PowerEdge R-Series »
Aftab Azam
Storage and Backup Consultant at Hydro One
The solution's technical support is pretty good and helpful. The tool's support team usually responds right away to...
Read full review of Dell NetWorker »
MD-MONIRUZZAMAN
Assistant Vice President at Shahjalal Islami Bank Limited
We faced some issues with support. The engineers took too long to provide support, causing problems like backup stops...
Read full review of Dell NetWorker »
LarsEvans
Chief Technology Officer / Chief Information Security Officer at Lorton Data, Inc.
The solution's technical support is excellent. How effective the technical support of the product is can be...
Read full review of Dell PowerConnect Switches [EOL] »
Anonymous User
Co-Founder at a tech services company
I did not contact Dell support for this Dell EMC PowerStore solution but I have contacted them before for other...
Read full review of Dell PowerStore »
Anonymous User
Business Manager at a tech services company
Eight out of 10, when I used to work. However, after Dell acquisition, I have no clue.
Read full review of Dell Avamar »
Infotecharch67
IT Architect at a healthcare company
The technical team is good.
Read full review of Dell XtremIO »
Kirihettige Anton Asiri Prasad
Systems Engineer at Thakral One (Pvt) Ltd
Dell's technical support is very supportive, and I would rate them nine out of ten.
Read full review of Dell PowerEdge VRTX [EOL] »
Anonymous User
Solution Architect at a tech services company
I would evaluate support on a scale of one to ten as an eight. To make support a ten, I would want improvements in...
Read full review of Dell PowerStore »
Anonymous User
Senior Field Application Engineer at a tech vendor
The support is reasonably good, Dell is known for good support.
Read full review of Dell PowerEdge XE-Series »
Sander Verhulst
System Engineer at South Corporate P2P Fiber Customer
In the beginning, support wasn't that great. However, it got a lot better after a few calls and meetings.
Read full review of VxRail »
Anonymous User
Director, Solutions Architecture at a outsourcing company
I would evaluate customer service and technical support as fantastic. The 4-hour part dispatch is excellent compared...
Read full review of Dell PowerEdge R-Series »
Mohamed Diazleal
IT Service Engineer at ROSEN
I've contacted them many times. The overall support is very good with first-class service.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Head De Tecnologia
My experience with Dell Business Laptops' customer support has been that I only needed it about three or four times,...
Read full review of Dell Business Laptops »
Jacco C. van der Weele
Ing at Rijksuniversiteit Groningen
I have used customer service for some problems.My opinion about it is that it is mainly just to get spare parts.My...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Platform Engineer at a financial services firm
If we cannot solve it ourselves fast, we usually submit a ticket or contact customer service.I find that they are...
Read full review of Dell Business Laptops »
Anonymous User
Senior Systems Engineer at a tech services company
With the new support options offered with Unity, this support is always offered on a 24/7 basis (if the customer...
Read full review of Dell Unity XT »
Anonymous User
IT C at San Francisco state university
We have used it in the past. When we had problems, we had to contact or put a ticket with them, they would get back...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Senior Infrastructure Solutions Specialist at Fiber Nisr
Dell offers us good technical support.
Read full review of Dell Avamar »
Amjed Antari
Pre Sales Manager at a tech services company
Regarding technical support for Dell PowerVault from Dell, I would say support is excellent and I have not had...
Read full review of Dell PowerVault »
Roshith Mele Areekkal
Deputy Secretary at Life Insurance Corporation of India
We don't have on-site support. We rely solely on their offline support. We receive on-site support upon upgradation....
Read full review of DD Boost »

Review 1 of 30

TalhaKhwaja
Software Engineer (ML/CompVision) at a computer software company
The technical support is quite responsive. It's good and fine.
Read full review of Darwin »
WaqarChaudhry
Consultant at a consultancy
We asked questions and there were a couple of qualified people we spoke to at SparkCognition.
Read full review of Darwin »
AaronCooke
Founder at Helio Summit
Tech support is really good and so are the customer success team guys. They're a terrific team to work with. They're...
Read full review of Darwin »
EmmanuelCruz
Manager, Business Data Analytics at CapitalTech
Technical support for Darwin is good. We have had some trouble with our accounts in terms of being able to log in,...
Read full review of Darwin »
JuliaJenal
Junior Data Scientist at a tech services company
The people at SparkCognition were actually super-helpful in helping me figure out how to use it for my project. I'm...
Read full review of Darwin »
Anonymous User
Business Intelligence Director at a financial services firm
Tech support has been good. When we report something or when we need help, they have responded really fast. We are...
Read full review of Darwin »
Anonymous User
Artificial Intelligence Engineer at a manufacturing company
We haven't needed to use support. We haven't had any big problems with it.
Read full review of Darwin »
NataliaCueto
Head of Technology at CapitalTech
Whatever problems that we have had, their team has given us super fast responses and are always willing to help us...
Read full review of Darwin »

Review 1 of 8

Technical Support

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