Compare Dell Technologies vs Splunk

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.

Splunk AppDynamics

Cisco, Sony, Nasdaq, Reserve Bank of New Zealand, Edmunds.com, Puma, Fox News, DirecTV, Pizza Hut, T-Systems, Cornell University, OpenTable, BITMARCK, Green Mountain Power, Care.com, Overstock, Paddy Power, eHarmony, Kraft, The Motley Fool, The Container Store, and more See more customers

Splunk Observability Cloud

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara

Popular Solutions

Dell PowerEdge R-Series

145 reviews

Dell Unity XT

15 reviews

VxRail

30 reviews

Splunk Enterprise Security

172 reviews

Splunk AppDynamics

35 reviews

Splunk Observability Cloud

40 reviews

Top Industries

Computer Software Company

14%

Manufacturing Company

10%

Financial Services Firm

10%

Government

Financial Services Firm

14%

Computer Software Company

13%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
KuldeepSingh4
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
VP IT Operations at a computer software company
We use Dell PowerEdge Rack Servers primarily in a virtualized environment for our company. Our company performs all...
Read full review of Dell PowerEdge R-Series »

Review 1 of 5

Taiwo Ige
IT Operations Engineer at ABC Supply Co. Inc.
My primary use cases for Splunk Observability Cloud include alerting the business and the integrations app team,...
Read full review of Splunk Observability Cloud »
Mack Scott
Cyber Security Network Security Engineer at Cirrus Logic
My main use cases for Splunk SOAR are automating security response and incident response. We use Splunk SOAR for...
Read full review of Splunk SOAR »
Anonymous User
Splunk System Engineer at a non-tech company
The typical use case for Splunk Enterprise Security is to meet regulations and requirements for critical...
Read full review of Splunk Enterprise Security »
Siva Kuppala
Enterprise Architect at Wipro Limited
The main use cases for Splunk User Behavior Analytics include threat detection. I detect insider threats, compromised...
Read full review of Splunk User Behavior Analytics »
FaisalKhan5
SOC A2 at Innodata-ISOGEN
I have implemented the complete Splunk Enterprise Platform structure in my previous organization, implementing the...
Read full review of Splunk Enterprise Platform »

Review 1 of 5

Customer Service

Abdul Rehman Abid
Manager Enterprise Solutions at Megaplus
The technical support from the Dell EqualLogic PS series is excellent.
Read full review of Dell EqualLogic PS series »
Yaswanth Yathaluru
Sr. Storage & Backup Engineer at a retailer
We have direct Dell support only.
Read full review of Dell PowerScale (Isilon) »
Faisal_Zia
Team Lead of Senior Directors at Net-International
Technical support rates eight to nine on a scale from one to ten, with one being the worst and ten being the best.
Read full review of Dell PowerProtect DD (Data Domain) »
Hatem Ghazala
Head of the Digital Infrastructure Department at Société Tunisienne de Banque
We use a third party for our technical support.
Read full review of Dell PowerStore »
Mike Bellemans
Project manager at Sopraco NV
I haven't contacted the tool's support yet.
Read full review of Dell PowerEdge MX- Series »
Naveen Radhwani
Head IT at TO THE NEW Digital
I would rate technical support from Dell an eight out of ten, where one is the worst support and ten is the best...
Read full review of Dell PowerEdge C- Series »
Jude Tan
System Administrator at QGIRCO
Earlier, the technical support was from the UK or the US. There used to be a good flow to the technical support....
Read full review of Dell PowerEdge C- Series »
Naveed Muhammad
Head - Solution Design & Architect at a tech services company
I rate Dell's technical support very high. Their experts are available and whenever I open any case, it gets resolved...
Read full review of Dell PowerStore »
HansThilen
System technician at Lidingö stad
When I need it, Dell provides good support. I'm satisfied with their support.
Read full review of Dell EqualLogic PS series »
Sayed Zuber
Sr. Storage And Backup Engineer at OMNIdata Trading, Lda.
I rate Dell support eight out of 10.
Read full review of Dell VPLEX »
Hawi Nadew
Data center and cloud solution engineer at IE Network Solutions PLC
The solution's technical support is good. My company receives quick support from Dell's support team.
Read full review of Dell PowerEdge T-Series »
Anonymous User
Systems Administrator at a energy/utilities company
Good tech support. We can usually get a parts dispatch without too much fuss.
Read full review of Dell Unity XT »
SitaramPatro
Enterprise Service Manager at Technology Associates Limited
The Dell EMC technical support is excellent.
Read full review of Dell PowerFlex »
Anonymous User
Vice President - Digital Technology at MSPL Limited
The technical support is good but they are not available all the time.
Read full review of Dell PowerPath »
Anonymous User
Principal Storage Engineer at a tech consulting company
Extremely good. EMC has been outstanding with support, especially when using their call-home utility ESRS.
Read full review of Dell XtremIO »
Anonymous User
Head Of IT at a financial services firm
Dell EMC is actually one of the strategic vendors we work with, so they have quite a big presence at our bank. We...
Read full review of Dell Unity XT »
Houssem Sandli
Technical manager at Advanced Computer Technology (ACT)
Customer service from Dell is good. We buy the product with a 24-hour onsite response support in Tunisia, and we face...
Read full review of Dell PowerProtect DD (Data Domain) »
Shehan Attapattu
head of presales at a tech services company
Technical support from Dell is very good.
Read full review of Dell PowerEdge XE-Series »
Anonymous User
Systems Architect at a tech services company
EMC Technical support is generally very attentive and will escalate to EMC Engineering as needed.
Read full review of ViPR [EOL] »
Jacob Christensen
Tech consultant at KMD
The technical support is very professional and provides quick responses. When using the callback function, we found...
Read full review of Dell Unity XT »
A Z
Presales Engineer at Eta2u
Customer support begins with a phone call depending on the level of support. It is often 24 hours or the hourly rate....
Read full review of Dell Avamar »
Mohammad Ishaq
Solutions Architect at SNSKIES PVT LTD
We are regularly in touch with Dell EMC technical support. We are satisfied because local support is quite good. We...
Read full review of Dell XC Appliance »
Mac Wang
Project Manager at Realnux
The technical support isn't the best. They are slow to respond. It's a problem for us. We feel they could be a lot...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Deputy CIO at a insurance company
Dell EMC technical support is very good. I would rate them a 10 out of 10. They take you by the hand and walk you...
Read full review of Dell Unity XT »
GopiP1
Data Center Engineer at Times Internet
I would rate the technical support a seven out of ten.
Read full review of Dell PowerStore »
Anonymous User
Technical manager at a tech services company
I have contacted the support from Dell EMC vSAN Ready Nodes because we have new devices or new hardware that can come...
Read full review of Dell vSAN Ready Nodes »
Cheul Jin-Lee
Consultant at TechData BIMA JSC
The initial support for the second job from PA in Vietnam is highly commendable and competes well. Moreover, my NDA...
Read full review of Dell Unity XT »
ZakeerMohammed
Information Technology Service Delivery Manager at Sat Microsystem
Dell's technical support is awesome. We received instant support from EMC as long as we had an active contract.
Read full review of Dell VPLEX »
Anonymous User
Cybersecurity Consultant at a tech services company
I have always found Dell very helpful.
Read full review of Dell ObjectScale »
Anonymous User
Network Engineer at a energy/utilities company
It's been great. We haven't had to call much, but I did have to call a couple of weeks ago, and the responsiveness...
Read full review of Dell PowerEdge R-Series »

Review 1 of 30

Jay-Panchal
Information Security Analyst at a healthcare company
I rate Splunk support eight out of 10.
Read full review of Splunk SOAR »
KERTAOUI KHALIL
Consultant Technique ECM/BPM at CBI
I find the technical support for AppDynamics Server Monitoring interactive and quick. You can get support WebEx...
Read full review of Splunk AppDynamics »
Nakul Agarwal
Splunk architect at Schwarz IT KG
We use Splunk Operator on Kubernetes, so it's not on-prem or Splunk Cloud. Customer support is not good at all. For...
Read full review of Splunk Enterprise Security »
Rodrigo Scorsatto
Senior Principal Site Reliability Engineer at a tech vendor
During playbook development, we encountered technical issues with the playbook feature itself, requiring vendor...
Read full review of Splunk SOAR »
Anurag-Dixit
Solution Architect at Cisco
The solution's technical support was good. I rate the technical support a nine out of ten.
Read full review of Splunk AppDynamics »
Siddharth Rai
Cyber Security Specialist at a tech services company
The SLA for Splunk Cloud support is not satisfactory for a customer. The turnaround time is a bit low. That should be...
Read full review of Splunk Enterprise Security »
Paolo Sala
Application performance and System monitoring at Agos
Getting a response from the solution's technical support team is harder and takes longer. Since the solution has a...
Read full review of Splunk AppDynamics »
Gyanesh Rahatekar
Back office at Reliance Industries Ltd
The support team for Splunk AppDynamics is very helpful, and they help us resolve any issues raised by our team...
Read full review of Splunk AppDynamics »
Yosef Tavin
DevOps Engineer at BigPanda
Their support is pretty good, but not amazing. Although we have our own in-house Splunk expert who worked for Splunk...
Read full review of Splunk Enterprise Security »
Anonymous User
Security Operations Center Manager
The technical support is good.
Read full review of Splunk User Behavior Analytics »
Gatlin Gates
Security Engineer at By Light Professional IT Services
I have not had to interact with Splunk support. Most of the issues that I ran into can be solved by reaching out to a...
Read full review of Splunk Enterprise Security »
Anonymous User
Application Support Lead at ASRC Federal Data Solutions
We use technical support all the time. They were great when we finally acquired it. They came in and they helped set...
Read full review of Splunk AppDynamics »
Anonymous User
Software Engineer at a tech company
We have not really used technical support. I'm not on the side of configuring APM. I'm a user of APM. I just look at...
Read full review of Splunk AppDynamics »
Anonymous User
Head of Digital, Log Monitoring at a manufacturing company
It depends on the situation. The problem at our end that is causing an issue with Splunk support is that we have a...
Read full review of Splunk Enterprise Security »
Vinod Shankar
Manager, Enterprise Risk Consulting at a tech company
If you get the right people engaged, support can be a bliss.
Read full review of Splunk Enterprise Security »
Anonymous User
Network Infrastructure Manager at a educational organization
The few times we reached out to technical support, they were helpful and able to address the issues.
Read full review of Splunk Cloud Platform »
Anonymous User
Capability Development Manager - Monitoring at a energy/utilities company
I’m very happy with the technical support. There have been a couple of incidents – there are always a couple of...
Read full review of Splunk AppDynamics »
Shubham Kumar
Senior consultant at a tech services company
Having worked closely with Splunk support engineers, I've observed their high capabilities in resolving issues. The...
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Works at a marketing services firm
I contacted their technical support recently. The support provided is decent, though they often reference their...
Read full review of Splunk Enterprise Security »
Anonymous User
Sr. Splunk Admin / Developer Engineer at a financial services firm
The response time and quality of technical support vary between P1 and P2 levels. For instance, our dashboard,...
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Account Manager at a tech services company
Professional support is great, but too expensive. Otherwise content published over website is good.
Read full review of Splunk Enterprise Security »
Jordi Llorens
IT Manager at PRIVALIA
They have a very good customer service team that checks in with customers, asking about our experiences.
Read full review of Splunk AppDynamics »
Anonymous User
IT Operations Manager at 3M Company
Customer service has been very responsive to our needs.
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Security Engineer at a university
I've opened a few tickets for different issues with apps, and they have always been responded to fairly quickly. I'd...
Read full review of Splunk SOAR »
Abdelmonam LABBOUZ
Splunk Observability Expert
I would rate Splunk technical support at six out of ten. When we have a problem and need to create a case, the...
Read full review of Splunk Observability Cloud »
Mohamed-Atta
Section Head at Galaxy Chemicals Egypt
I would rate the technical support of Splunk a seven out of ten. Sometimes there are delays. It is related to their...
Read full review of Splunk Enterprise Security »
Anonymous User
Sr. IT Manager at a pharma/biotech company
Technical support is usually pretty good. They are responsive, knowledgeable, and helpful.
Read full review of Splunk Enterprise Security »
Anonymous User
Manager - Anti-Fraud Strategy & System Solution Officer at a financial services firm
I rarely communicate with the Splunk headquarters, usually interacting with the local implementer.
Read full review of Splunk Enterprise Platform »
Anonymous User
Senior Principal, Enterprise Architect at a computer software company
I would rate their support an eight out of ten.
Read full review of Splunk AppDynamics »
Reviewer343335
Security Engineer at State of Nevada
Splunk support is very communicative about our concerns. That said, the answers I've gotten back don't make sense....
Read full review of Splunk Enterprise Security »

Review 1 of 30

Technical Support

No Data Available

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