Compare Dell Technologies vs Splunk

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.

Splunk AppDynamics

Cisco, Sony, Nasdaq, Reserve Bank of New Zealand, Edmunds.com, Puma, Fox News, DirecTV, Pizza Hut, T-Systems, Cornell University, OpenTable, BITMARCK, Green Mountain Power, Care.com, Overstock, Paddy Power, eHarmony, Kraft, The Motley Fool, The Container Store, and more See more customers

Splunk Observability Cloud

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara

Popular Solutions

Dell PowerEdge R-Series

196 reviews

Dell Business Laptops

248 reviews

Dell PowerStore

172 reviews

Splunk Enterprise Security

167 reviews

Splunk AppDynamics

37 reviews

Splunk Cloud Platform

61 reviews

Top Industries

Outsourcing Company

12%

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Outsourcing Company

13%

Financial Services Firm

12%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jose Oliveira
Diretor at a consultancy
My main use case for Dell PowerEdge R-Series is servers for ERP for some clients, and servers for virtualization for...
Read full review of Dell PowerEdge R-Series »
Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Sathis-Kumar
Senior Manager at Bank of America
Splunk Enterprise Security is mainly used for enterprise defense like cybersecurity threat detection. We have SOAR...
Read full review of Splunk Enterprise Security »
Vikash Kushwaha
Full-Stack Software Engineer at mindpathtech
We agreed to speak about Splunk SOAR this time. I have worked with Splunk SOAR since 2025. I work with Splunk SOAR as...
Read full review of Splunk SOAR »
Yasir Amin
Sr. Solution Architect, Project Manager at The National Commercial Bank
The primary use case for Splunk AppDynamics is to find the root cause diagnostics for issues. I am currently using...
Read full review of Splunk AppDynamics »
Purnambica Kolavennu
Project Manager at AGRICULTURE SKILL COUNCIL OF INDIA (ASCI)
I have been working for the past two to three years in the agriculture skilling sector. I work at the intersection of...
Read full review of Splunk Observability Cloud »
Anonymous User
Partner Account Manager at a wholesaler/distributor
Splunk Cloud Platform is my main use case, which we sell to our channel partners within the channel community that...
Read full review of Splunk Cloud Platform »

Review 1 of 5

Customer Service

Vaidyanathan Swaminathan
Co Founder at a outsourcing company
The support is horrible. There are bugs in the solution that have not been fixed yet. The vendor said they would fix...
Read full review of Dell RecoverPoint »
Diego van der Kramer
Offensive Security Specialist at Vooruit
I haven't needed customer service as it just works. For small issues involving software, I can handle those myself....
Read full review of Dell Business Laptops »
Derrick Woolford
Senior Director, Information Technology at AI ENGINEERS, INC
The customer service and technical support from Dell has been second to none. The support we have had for other...
Read full review of Dell PowerStore »
Terry Peterson
Infrastructure Manager at MCG ENERGY SOLUTIONS, LLC
The customer service and technical support for Dell PowerStore is exceptional. The after-implementation support is...
Read full review of Dell PowerStore »
Padmesh Dubey
Storage And Backup Lead at HCLSoftware
My experience with technical support has been very good, and I would give it a ten out of ten.
Read full review of Dell PowerStore »
HansThilen
System Technician at Lidingö stad
I rate support nine or 10.
Read full review of Dell PowerEdge R-Series »
Niraj Shah
Founder Owner at Interface
Technical support is very good. They offer round-the-clock technical support, and we have many other resources...
Read full review of Dell PowerEdge C- Series »
AndreLeonardo
Gerente de TI at a financial services firm
For support, I contract On-site Support with Dell Business Laptops, which is useful because it speeds up all our...
Read full review of Dell Business Laptops »
Dercio Silindane
Senior IT Engineer at Illovo Sugar Africa
The technical support for Dell Business Laptops is rated ten by me, and it is very good.
Read full review of Dell Business Laptops »
Matthew Brockinton
Director, Information Technology at Mantis Space
If I were recommending Dell Business Laptops to a peer, I would highlight the ease of use, the support they offer...
Read full review of Dell Business Laptops »
Shaun Sheng
Technical Support at a tech vendor
Dell's technical support is generally very good. Whether we have pro support plus or just the basic level, they are...
Read full review of Dell vSAN Ready Nodes »
Anonymous User
IT Operations Manager at a energy/utilities company
I would give technical support 9 out of 10. Nothing is perfect but they sure are close to it.
Read full review of Dell XtremIO »
Anonymous User
IT Support in Procurement Analyst at a consultancy
Dell customer support for Dell Business Laptops is excellent. Whenever I have a ticket or encounter a hardware issue...
Read full review of Dell Business Laptops »
Anonymous User
Asst.Manager - IT Operations at a retailer
One thing I would like to explicitly mention here is the EMC support. It is by far one of the best supports you will...
Read full review of VNX [EOL] »
SushilKumar4
Solution architect at Aeris
Dell PowerProtect DD's support is good. The speed and effectiveness of tech support depend on the priority and...
Read full review of Dell PowerProtect Data Domain »
Joe Lim
Public Sector Enterprise Account Manager at NCS Pte. Ltd.
I have used customer support for Dell PowerProtect Backup Services. My experience with customer support has been very...
Read full review of Dell PowerProtect Backup Services »
Anonymous User
Systems Admin at Farm Bureau Health Plans
I think the support from Dell EMC has improved greatly from what I received from EMC before they were purchased. They...
Read full review of Dell Unity XT »
Anonymous User
IT Manager at a agriculture
I haven't used customer service recently. In the past with a different company, I did have an instance where the...
Read full review of Dell Business Laptops »
Bryan Wood
Infrastructure Engineer & Director at a healthcare company
With Dell, I would give a rating of 10. I am part of the DSE program, Designated Support Engineers. I believe that...
Read full review of Dell PowerProtect Data Domain »
Anonymous User
Director of Information Technology at a logistics company
It takes a week for Dell's frontline support to find a solution or we have to escalate it with somebody above them.
Read full review of Dell PowerProtect DP (IDPA) »
Anonymous User
Manager, Network Engineering at a recreational facilities/services company
I haven't needed to use Dell support recently, but I have in the past, and I feel that one of Dell's strong points is...
Read full review of Dell PowerEdge R-Series »
Kamchuan Cheong
Principal industry engineer at a manufacturing company
Customer service is good and responds within 24 hours.
Read full review of Dell Business Laptops »
Anonymous User
Senior Client Architect at a tech vendor
The customer support for Dell Business Laptops is overall pretty good, but a big challenge I discovered and have...
Read full review of Dell Business Laptops »
Anonymous User
Analista de Sistemas SR at a tech services company
The support from Dell EMC Avamar is good.
Read full review of Dell Avamar »
David Michon
Senior Systems Engineer at a tech vendor
I have not had to contact customer service or technical support for Dell PowerEdge Rack Servers, as I have been able...
Read full review of Dell PowerEdge R-Series »
Anonymous User
IT Director at a university
From my interaction right now with my Dell account people, it has been fantastic. The partnership is true.
Read full review of Dell Business Laptops »
Slava Mislivets
Sr. Infrastructure Engineer at CSL Behring
I'm really pleased with the technical support because it's centralized. It's not just VxRail support, it's hardware...
Read full review of VxRail »
Anonymous User
CTO at a computer software company
The good relationship we have with Dell today and the partnership we have developed with them, both for our internal...
Read full review of Dell PowerStore »
R Herr
IT Specialist at DTE Energy
I evaluate customer service and technical support as better than the support group we outsource at DTE that runs our...
Read full review of Dell PowerScale »
Anonymous User
Systems Engineer at a energy/utilities company
The technical support is horrible. It took a week for them to get back to us on what caused the outage. Also, there...
Read full review of Dell XtremIO »

Review 1 of 30

ROBERT-CHRISTIAN
CTO at a tech vendor
Based on what customers tell me, it has been good. If you want to write your own correlation rules, it is very...
Read full review of Splunk Enterprise Security »
Ayush Rohilla
Works at a tech company
I did not have any need to contact support because I did not face any issues.
Read full review of Splunk Observability Cloud »
Magnus Lord
Platform Leader at IKEA
I use Splunk Support for technical support as that is the entry point for all our Splunk solutions to Splunk Support....
Read full review of Splunk On-Call »
SAURABHYADAV4
Consultant at HCL Technologies
I've been using Splunk products for a long time. Overall, I am pretty satisfied with the quality of service of the...
Read full review of Splunk SOAR »
Aman Dhanesha
AI Developer at IMS People
I would rate the technical support for Splunk Observability Cloud as 9.5 out of 10 because we received their support...
Read full review of Splunk Observability Cloud »
Vikas_Tiwari
Citius Tech at a outsourcing company
My thoughts about the technical support of Splunk Enterprise Security is that they are good, but I think there are...
Read full review of Splunk Enterprise Security »
Maaz Khalid
Manager SOC at Rewterz
There have been instances where the response time from Splunk's support team has been slower in comparison to others....
Read full review of Splunk Enterprise Security »
Venu Yenuganti
Manager, Cyber Threat Management at a retailer
For response time, I can give a 4.5 for sure with Splunk; I never issue with hanging on the phone for hours to get...
Read full review of Splunk Enterprise Security »
Amit Moralwar
Senior Information Security Engineer at a tech company
The technical support is good.
Read full review of Splunk SOAR »
Krishnakumar Mahadevan
CISO at Spink Solutions Private Limited
Support is very good.
Read full review of Splunk Enterprise Security »
Ritesh Vishwakarma
Project Manager at Crest Data Systems
From one to ten, with ten being the best, I would rate the technical support of Splunk Cloud Platform as a solid eight.
Read full review of Splunk Cloud Platform »
Hemanthreddy Vakiti
Data Engineer at a tech vendor
I never really reached the customer support, but they provide proper documentation, so all that was required. Mostly...
Read full review of Splunk Cloud Platform »
Anonymous User
Cyber Security Solution Architect at a tech services company
I don't have any experience with their technical support. My customer was using it in their company, and I had some...
Read full review of Splunk SOAR »
Ryan Neal Na
Defense Analyst at a tech vendor
The customer support for Splunk Enterprise Security is good, and we also have good contacts with our customer reps,...
Read full review of Splunk Enterprise Security »
Anonymous User
Owner
Customer Service: Excellent. I didn't call often however, when I did they pretty much solved my problem. Technical...
Read full review of Splunk Enterprise Security »
Anonymous User
Infrastructure Analyst at a energy/utilities company
The customer support has been acceptable; we had an issue that we thought should be easily solvable or something that...
Read full review of Splunk Enterprise Platform »
Carson Chastain
Manager at a tech vendor
Based on my experience and what I have heard, the customer support for Splunk Enterprise Security is excellent.
Read full review of Splunk Enterprise Security »
Anonymous User
Security Engineer at a financial services firm
So far, customer support for Splunk Enterprise Security has been great.
Read full review of Splunk Enterprise Security »
Anonymous User
Assistant Manager System at a financial services firm
Technical support services are lacking, especially after you buy the product. They aren't as helpful or responsive as...
Read full review of Splunk Enterprise Security »
Moses Dayanand Kondepogu
Associate I at Positka
I would evaluate customer service and technical support as good but not very good. On a scale of one to ten, I would...
Read full review of Splunk Enterprise Security »
Anonymous User
Information Architect at a financial services firm
We have the enterprise level of support. This is one area Splunk could improve upon, since we usually have to follow...
Read full review of Splunk Enterprise Security »
Justim C
Network Engineering Operations Manager at a comms service provider
I have no complaints concerning customer support for Splunk Enterprise Platform.
Read full review of Splunk Enterprise Platform »
Joshua Schafer
Director at a media company
Customer support is good. We have solid support from our Technical Account Manager, who helps escalate certain...
Read full review of Splunk Cloud Platform »
Anonymous User
Manager - Production Database Administration at a tech vendor
We have raised multiple questions when we face any issues. Our support is prompt and usually within a day, I will get...
Read full review of Splunk Observability Cloud »
Tony Fabrikant
CTO at IHS Markit
Our internal tools team did work with the Splunk support team extensively. I was not directly involved, but from my...
Read full review of Splunk Enterprise Security »
Motoyuki Mochida
CEO at Aby3 secure system
I usually use the community site. I find that helpful.
Read full review of Splunk Observability Cloud »
Anonymous User
Security Engineer at a retailer
From my experience, Splunk support has always been top-notch. I would rate them a nine out of ten. One point that is...
Read full review of Splunk SOAR »
Anonymous User
Account Manager at a tech services company
Professional support is great, but too expensive. Otherwise content published over website is good.
Read full review of Splunk Enterprise Security »
Anonymous User
Lead Systems Engineer at a retailer
Their technical support is great.
Read full review of Splunk AppDynamics »
Anonymous User
Senior System Engineer at a computer software company
For the most part, their technical support has been pretty handy. Sometimes you get someone a little bit newer, and...
Read full review of Splunk Cloud Platform »

Review 1 of 30

Technical Support

No Data Available

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