Compare Dell Technologies vs Veeam Software

Dodge County, St Laurence's College, FieldCore (a GE Company), Comanche County Memorial Hospital, Getronics, Lewisville Independent School District, EnvisionRxOptions, Cincinnati Bell Technology Solutions

Dell NetWorker

Republic Bank, Westgate Resorts, Macquire Cloud Services, Shriners, Panatonni, Qatar Islamic Bank, Eurosport

Dell Data Protection Advisor

Nielsen, Trek Bicycle, Cal-Israel Credit Cards

Dell PowerProtect Data Manager

National Bank of Greece, USC Australia, PCS Publishing, Dell Digital IT, Rushmore Electric, Melanson Health, Arrow Electronics

Dell PowerProtect DP (IDPA)

Under Armour, Christian Brothers University, Presidio

Dell RecoverPoint for Virtual Machines

Rushmore Electric Power Cooperative, PCS Publishing, Noble Foods

Popular Solutions

Dell PowerEdge R-Series

144 reviews

Dell Unity XT

10 reviews

Dell PowerStore

141 reviews

Veeam Data Platform

23 reviews

Veeam Data Cloud for Microsoft 365

15 reviews

Veeam Agent for Microsoft Windows [EOL]

0 reviews

Top Industries

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Comms Service Provider

Computer Software Company

10%

Comms Service Provider

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

Gegax Robert
Senior Software Engineer at Ford Motor Company
Veeam Backup for AWS has been a game changer for my organization. Since the first day of implementation until now, I...
Read full review of Veeam Backup for AWS »
JitendraSadaye
Associate Technical Specialist at a consultancy
Backup and restore is what I am mainly using Veeam Data Platform for nowadays.
Read full review of Veeam Data Platform »
Prashant Aghao
Associate System Engineer at Dhanyaayai enterprise private limited
Veeam Kasten for Kubernetes is used as a backup solution for Kubernetes distributions. I use it for taking backups of...
Read full review of Veeam Kasten for Kubernetes »
Thushara Bandara
Software Engineer at JKIT
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Muhammad Ibtehaj
Senior Technical Pre-Sales Manager at Arcana Info
It's not a big use case. It's just to install and back up the users. I recently had a project with a client with 500...
Read full review of Veeam Agent for Microsoft Windows [EOL] »

Review 1 of 5

Customer Service

Dhaval Pancholi
Head of Sales at Microhard IT Solutions Pvt Ltd
We have support within our company but leverage the technical support for backup support when required.
Read full review of Dell PowerProtect Data Domain »
Carlos Andres Campo
VMware/ Storage Specialist at a energy/utilities company
The solution's technical support was fast.
Read full review of Dell Unity XT »
Angel Lacerna
Oficial Senior at a financial services firm
On a scale of one to ten, I would score the technical support a seven. I give it a seven because sometimes the...
Read full review of Dell PowerProtect Backup Services »
Javier Domingo
Responsable it at Fresenius Medical Care Holdings Inc
We work with the servers through an intermediary, so we do not deal with Dell's support in terms of help. It is...
Read full review of Dell PowerEdge R-Series »
AnjaneyaVara Prasad
Solution Architect at a tech vendor
I would rate the technical support a nine out of ten since they offer good support. They assist with fixing bugs or...
Read full review of Dell PowerProtect Data Domain »
Mickael Marimbert
System Administrator at a outsourcing company
The technical support is good and also effective. There was one time that I resolved an issue myself.
Read full review of Dell PowerEdge R-Series »
Dragan Lazic
Information Technology Manager at The Gateway Engineers, Inc.
I would rate the support for this solution a seven out of ten. This is due to the fact that there is sometimes a...
Read full review of Dell PowerEdge R-Series »
Gregor Beller
Administrator at a manufacturing company
I would rate Dell support very highly at a 10. When I call, which is something I paid for, I have a spare part the...
Read full review of Dell PowerEdge R-Series »
Raanan
Lab Manager at a manufacturing company
Dell provides very good support. It's very fast and they answer in a professional manner. That's what I need. I would...
Read full review of Dell PowerEdge R-Series »
HansThilen
System Technician at Lidingö stad
I would rate their support a ten out of ten.
Read full review of Dell PowerStore »
Oralando Samuels
Information Technology at a construction company
ProSupport Plus technical support is usually pretty accommodating. You never have to stay on hold, and the technician...
Read full review of Dell Business Laptops »
Anonymous User
System Engineer at a tech services company
Generally speaking, there have been some issues with support because Dell and EMC are still in the merging stage....
Read full review of Dell ObjectScale »
ManojAlenkeel
Implementation and Technical Sales Manager at ROI Botswana
The technical support is great. I would rate it a nine out of ten.
Read full review of Dell RecoverPoint »
Anonymous User
VDI SysAdmin/Engineer at a educational organization
I haven't had a need to call tech support. One of my coworkers has, and it seemed to go well. I was not the one who...
Read full review of VxRail »
Anonymous User
Senior Solutions Architect at a healthcare company
They need to make it easier to get to higher levels of support.
Read full review of Dell PowerMax »
Amit
Architect at a tech vendor
The support for Dell PowerStore is similar to others; I would say not too extraordinary, but acceptable. It could be...
Read full review of Dell PowerStore »
Anonymous User
IT Infrastructure Manager at a manufacturing company
We have had good experiences with tech support.
Read full review of Dell Unity XT »
Pavel Simsalek
IT Manager at a manufacturing company
Overall, the customer service is good. We are just starting to deploy bigger amounts of Dell servers, so it is too...
Read full review of Dell PowerEdge R-Series »
Anonymous User
CEO/co-founder at a tech services company
The experience with customer support depends on your location and how you approach it. In Poland, we have support,...
Read full review of Dell PowerProtect Data Manager »
Rishiraj Nandedkar
Deputy General Manager ( Practice Head Data Protection and Migration) at Netmagic Solutions (An NTT Communications Company)
Dell EMC is pretty good in terms of customer support. We use our own team for maintenance.
Read full review of Dell Avamar »
Reinhard Weber
Senior System Engineer at Unilab Systemhaus GmbH
How useful technical support really is in terms of solving the issue at hand depends on who you get. It's not only at...
Read full review of VxRail »
Fred Berg
Coordinator at a government
The solution's technical support is good. My company has an on-site engineer to provide us with a line of support...
Read full review of Dell PowerStore »
Anonymous User
Network Engineer at a educational organization
Customer Service: EMC customer service has always been spot on. Any issues we have are dealt with right away....
Read full review of VNX [EOL] »
OlegIvanov
General Director at miromix unitedMiroMIX United
Dell's technical support had some challenges about two to three months ago. There were difficulties with using our...
Read full review of Dell PowerProtect DP (IDPA) »
Anonymous User
General Manager -Enterprise Technical Solution at a tech services company
Support is straightforward because they have one single support entity. Different vendors supply the internal...
Read full review of Dell VxBlock System »
Anonymous User
Senior Datacenter Consultant at a computer software company
The support is good. I would rate it eight out of ten.
Read full review of Dell ObjectScale »
Anonymous User
IT-Systems Administrator at a manufacturing company
Most times, we take care of things on our own. Usually, when there is something that needs to be fixed or replaced,...
Read full review of Dell PowerEdge R-Series »
JaromPetrich
Storage Engineer at Brigham Young University
I evaluate Dell support as incredibly good, as I've dealt with a lot of support companies and found their service...
Read full review of Dell PowerStore »
Mohamed Abdu
IT Consultant at Ministry of Education
We do not contact technical support directly. Rather, we go through our partner for which we have a support contract....
Read full review of Dell VxBlock System »
Anonymous User
Director at a pharma/biotech company
Technical support is excellent.
Read full review of Dell XtremIO »

Review 1 of 30

Syed Abid
Snr. Infrastructure Architect (Data Centre) at LogicEra
Veeam's technical support is very good. I also like that we have public learning resources such as live session...
Read full review of Veeam Data Platform »
Vijaybhaskar P
Asst Manager - Electrical at CtrlS Datacenters Ltd
Veeam provides very good support. Although I have never faced any issues when raising a case, I rate their customer...
Read full review of Veeam Data Cloud for Microsoft 365 »
Rodrigo Hernandez
Head Cloud Services (Infra & Systems) at Anvek
I haven't interacted with customer support for Veeam Backup for AWS because it was configured when we did the...
Read full review of Veeam Backup for AWS »
Kevin Honde
Data Solution Architect at Econet Wireless Zimbabwe
The technical support from Veeam Agent for Microsoft Windows is good. We had two issues that were resolved.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anteneh Asnake
Modern Data Center and Cloud Engineer II at IE Network Solutions PLC
I am satisfied with the technical support of the solution.
Read full review of Veeam Data Cloud for Microsoft 365 »
David Dotan Sofer
CTO at SoferTech
The support team Veeam can be available 24 hours a day seven days a week depending on your license agreement....
Read full review of Veeam Data Platform »
Anonymous User
Senior Systems Engineer at a tech vendor
I didn't use the technical support directly, but the guys reporting to me did. I believe they were fairly...
Read full review of Veeam Data Platform »
Barna Kosa
IT Services Manager at a tech services company
The technical support is excellent. It's one of the best I've met so far.
Read full review of Veeam Data Platform »
Ahmed Faiz
Consultant at Daniyals Inc
I did not have personal dealings with tech support. One of the IT managers did.
Read full review of Veeam Data Platform »
Anonymous User
Datacenter Core Infrastructure
Customer Service: In all the cases where I had to contact Veeam customer service, a solution was delivered within a...
Read full review of Veeam Data Platform »
JoseDa Silva
Technical Pre-Sales Consultant at a tech services company
The technical support is very good. They provide solutions immediately and they tell the customer exactly what is wrong.
Read full review of Veeam Data Platform »
Nicco Putra
Alliance Manager at Berca Hardaya Perkasa
Since Veeam is easy to use and easy to set up, we don't have a lot of problems. Therefore, we don't have a lot of...
Read full review of Veeam Data Platform »
Anonymous User
Group Product Specialist at a wholesaler/distributor
The technical support is good, although there are very few complaints. Issues are normally resolved within 24 to 72...
Read full review of Veeam Data Platform »
Vivath Chan
Head Data Center and Cloud Infrastructure Unit at a financial services firm
The response time is quite slow and I have complained many times. But their technical skill is quite good. For most...
Read full review of Veeam Data Platform »
Anonymous User
IT Consultant and Engineer at Cloud Services
Customer Service: I've not had to contact customer service. Technical Support: They have very efficient,...
Read full review of Veeam Data Platform »
Anonymous User
CTO
Customer Service: Very good. Technical Support: Very good.
Read full review of Veeam Data Platform »
Anonymous User
Senior Systems Engineer at a tech services company
Customer Service: Good to Excellent. Technical Support: Good.
Read full review of Veeam Data Platform »
Anonymous User
Solutions Architect at a tech services company
Customer Service: They have taken care of our needs, and been there each step of the way for us, so I would rate it...
Read full review of Veeam Data Platform »
Anonymous User
System Administrator - Backup & Storage Specialist at METRO SYSTEMS Romania
Opening an incident to them is quite easy and fast, and their initial response times are pretty decent.
Read full review of Veeam Data Platform »
Leadsenproj67
Lead Senior Project Manager
The platform is so stable, we haven't had any reason to reach out to technical support. In general, our own IT has...
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
System Administrator at a recreational facilities/services company
I would rate the customer service 10 out of 10, every time that I have contacted Veeam the support has been fast and...
Read full review of Veeam Data Platform »
Robin John
Solution Architect at IT Solution
I have to call Veeam directly for support since we are working with them. It would take time if I raised a support...
Read full review of Veeam Data Platform »
Hairulnizam .
Solutions Consultant at a tech services company
Technical support is okay. They are the same as other technical support systems all over the world where you go to...
Read full review of Veeam Data Cloud for Microsoft 365 »
Daniel Aramayo
Implementation and Support Engineer at PRACSO S.R.L.
Their technical support is really good. Their responses are quick enough, and they are knowledgeable about the solution.
Read full review of Veeam Data Platform »
Reinhardt Coetzee
Senior Engineer at MRB Secure
The support for it is good. They basically do what they need to do. They are very quick to help.
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
BSS Platform Team Leader at a comms service provider
The technical support is good.
Read full review of Veeam Agent for Linux [EOL] »
Russell Lynch
Systems Specialist at KESA
Customer Service: Have not contacted support Technical Support: Have not contacted support
Read full review of Veeam Data Platform »
Reinhardt Coetzee
Senior Engineer at MRB Secure
Veeam Cloud Connect's technical support is very good.
Read full review of Veeam Cloud Connect [EOL] »
Anonymous User
Senior IS/IT Consultant, Backup D/R Specialist at a tech company
It provides the maximum level of support.
Read full review of Veeam Data Platform »
Tamer Hossam
Applications section Head at Raya Integration
They respond quickly in most cases. However, in some instances, there is back-and-forth communication between Veeam...
Read full review of Veeam Data Platform »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.