Compare Dynatrace vs IDERA

Dynatrace

Based on 352 reviews.

IDERA

Based on 92 reviews.

Latest Research

Buyer's Guide

Dynatrace vs. IDERA Precise

July 2025

IDERA Precise vs. Dynatrace

Updated: July 2025

Buyer's Guide

Dynatrace vs. IDERA Precise

July 2025

Dynatrace vs. IDERA Precise

Updated: July 2025

Overview

Information Not Available

Idera Software is a computer software provider, headquartered in Houston, Texas and founded in 2004. Idera is a Microsoft Gold Certified Partner. In June, 2010 Idera Software acquired iDevFactory. Idera has won several awards for fast growing technology company.

Sample Customers

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

IDERA Precise

Banco Bradesco; Bank of America; Carrefour; Energy Future Holdings; Fedex; Marriott International; Nestle; Reed Elsevier Group; Bank Leumi; Beijing Giftedstuffs Information Company, Ltd.; Daiwa Capital Markets, London; Magnitogorsky Iron Plant; Europa Sports; Mobistar Enterprise Services NV/SA; Air France; Casino IT; SoftBCom, Ltd.

Popular Solutions

11 reviews

0 reviews

5 reviews

6 reviews

IDERA SQL Diagnostic Manager for SQL Server

1 reviews

Top Industries

Financial Services Firm

20%

Educational Organization

17%

Computer Software Company

Manufacturing Company

Financial Services Firm

20%

Computer Software Company

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anand_Kumar
Enterprise Architect at DXC Technology
There are three major things that I look for. The first is that it is undoubtedly tier one, as per Gartner. This...
Read full review of Dynatrace »

Review 1 of 1

Jaime Caballero
Tech Support Analyst at Cibernética, S.A.
Some use the solution as a day-to-day tool for querying databases to have information.
Read full review of Aqua Data Studio »
Nafiu Garba
Special Assistant to the Governor ICT COO at a tech services company
We're using IDERA Uptime Infrastructure Monitor for infrastructure monitoring, particularly for monitoring devices,...
Read full review of IDERA Uptime Infrastructure Monitor »
reviewer3261598
Business Solutions Specialist at a energy/utilities company
I have been working with data modeling tools. Personally, I have been working with Erwin for many years now....
Read full review of IDERA ER/Studio »
Stuart Barker
Test Architect at Zest Consulting
I use TestRail ( /products/testrail-reviews ) for test management and test execution.
Read full review of TestRail »
Anonymous User
Database Administrator at a insurance company
Auditing. We mainly use it to follow up on changes to the individual databases. We audit exactly what the database...
Read full review of IDERA SQL Compliance Manager »

Review 1 of 5

Customer Service

Gregor Liddell
Dynatrace Technical Consultant at Mediro ICT
The technical support is good.
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Clifford Neilson
Service Delivery Manager at choice sourcing
I've had no issues with technical support.
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Anonymous User
Sr. Technical Consultant at a computer software company
The solution offers pretty good training modules, documentation, and community platforms. We're quite satisfied with...
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Anonymous User
Product Manager at a financial services firm
Currently, we get the vendor support directly. Their support is adequate.
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Anonymous User
Director Of Integration And Performance at a media company
From what I've seen, they're very knowledgeable and easy to work with.
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Anonymous User
Staff Performance Engineer at a tech company
Initially, when we were onboarding the product, we had to use technical support, especially for contouring the...
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Justin Lowery
Front-end Architect at Rack Room Shoes
I have noticed a few problems with the service before. I reached out to support and the system did appear to resolve...
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Anonymous User
Senior Systems Analyst at a leisure / travel company
I submit a ticket once every week or every two weeks. They always have been pretty comprehensive in their responses....
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Anonymous User
DevOps Consultant at a tech services company
I have not used the technical support.
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Anonymous User
SRE Manager at a tech vendor
I rate tech support very low. The technical support was not that good. They were not very attentive whenever there...
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Anonymous User
IT Manager at a financial services firm
I have a very good team who are very good at this, so from my perspective, I would say is Dynatrace is one of the few...
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Anonymous User
Lead Performance Engineer at a retailer
We have used support quite extensively. We have had many very imperative tickets with them, and they are very...
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Anonymous User
Co-Founder at a tech company
Customer Service: Very good Technical Support: Very good
Read full review of Ruxit [EOL] »
Anonymous User
DevOps Manager at a insurance company
We used tech support just on the implementation side of it, initially, for a day. They were knowledgeable and helpful.
Read full review of Dynatrace »
Anonymous User
Enterprise Monitoring Engineer at a financial services firm
Depends on how tough the question is. If I ask them a question about stuff they have not done before, it takes a...
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Anonymous User
Service Operations Manager at a media company
We have used them extensively. They are very eager to help.
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Anonymous User
Enterprise Monitoring | Information Services at a healthcare company
Their support is very good.
Read full review of Dynatrace »
Anonymous User
Senior Software Engineer
They're very helpful. They help us get right to the problem.
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Abhiram Gandhe
Principal Architect at a computer software company
We regularly connect with the technical support and obtain input from them. They are nice to work with, so we have...
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Kevin McNall
Director, Digital Projects and Practices at Rack Room Shoes
Technical support has been great. The first line of defense is their chat through the UI, which is really simple....
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Anonymous User
Senior Consultant at a financial services firm
I have not used Dynatrace technical support.
Read full review of Dynatrace »
Leo Yu
Development Architect at SAP Canada
The product needs a lot of the support, especially on the consulting side and post sales. You will also need an...
Read full review of Dynatrace »
Anonymous User
Senior System Engineer at Delta Air Lines (PreMerger NWA)
The technical support has been fair. We have Dynatrace folks still working on the implementation stage so we have not...
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Anonymous User
IT Systems Monitoring Consultant at a healthcare company
I use technical support all the time, generally by email. I would say they are very responsive and generally give us...
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Anonymous User
System Engineer - SiteScope Owner and Tech Lead at a manufacturing company
We used technical support. We just start configuring the system and the initial installation. We had one issue when...
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Anonymous User
Technical Team Manager at a manufacturing company
We actively use the Expert Services from the vendor. They are certainly very knowledgeable on the solution. The...
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Anonymous User
APM Platform Architect at a transportation company
Technical support is really great, and they're very quick. If they cannot fix it, they're very good about escalating...
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Anonymous User
VP at a financial services firm
We had to use technical support before, primarily in the areas of adding additional features to the product. For...
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Anonymous User
Chief Delivery & Wellness Officer at Bahwan CyberTek
Technical support is fine. We have not had any issues.
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Anonymous User
Platform Architect Senior at The PNC Financial Services Group, Inc.
When it's something technical support can fix, it is very good. When it is something they can't fix, and it is either...
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Review 1 of 30

Deepan M
Senior DevOps Engineer at a computer software company
We have not needed to contact the technical support team.
Read full review of TestRail »
Gonçalo Teixeira
Business Development and Product Owner at wrightia
I used only online materials and online support. I never contacted the tech team directly.
Read full review of TestRail »
Nafiu Garba
Special Assistant to the Governor ICT COO at a tech services company
Before my organization subscribed to IDERA Uptime Infrastructure Monitor, it had issues with the support, but after...
Read full review of IDERA Uptime Infrastructure Monitor »
Aaron Cutshall
Enterprise Data Architect & Senior Manager at Health First Inc.
The solution's technical support is good. Sometimes, getting the support team to respond takes time.
Read full review of IDERA ER/Studio »
Anonymous User
Senior Consultant
Customer Service: Very good. They're pretty easy to work with. Technical Support: Excellent. Over the years as I've...
Read full review of IDERA ER/Studio »
Недашковский Евгений
Senior SQL DBA at a financial services firm
Customer Service: Idera is just interested in selling you something. Afterwards you can do what you want, they forget...
Read full review of IDERA SQL Safe Backup »
Anonymous User
ProQuest Development and Quality Assurance Support at a tech services company
Customer Service: 10/10. Technical Support: 10/10.
Read full review of IDERA ER/Studio »
Anonymous User
Database Designer at a manufacturing company
Tech support has been good. I have no complaints about it. We haven't needed to use tech support in quite a while....
Read full review of IDERA ER/Studio »
Anonymous User
Cloud Database Administrator at a tech services company
Customer Service: The Idera team is amazing: 10 out of 10. Technical Support: The Idera team is amazing: 10 out of 10.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Administrador de Dados at a non-tech company
Very good. When we need, they respond to us quickly.
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a government
The technical support has been fine. I have only used them for licensing issues.
Read full review of IDERA ER/Studio »
Anonymous User
Senior DBA Lead at a government
I would evaluate tech support as "fair." It has declined over recent years. It's not what it once was.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Ioana Haralamb
Project Manager at a computer software company
We've never needed any technical support, so I can't evaluate it.
Read full review of TestRail »
Stuart Barker
Test Architect at Zest Consulting
Customer support could be enhanced. All the support is provided via chat and emails. Sometimes, you really need to...
Read full review of TestRail »
Anonymous User
Senior DBA Lead at a government
By and large, their tech support has been pretty good over the years. Recently, because we have been a customer of...
Read full review of IDERA SQL Safe Backup »
Uros Gavric
QA Automation Engineer at a computer software company
I haven't used their tech support directly because all I needed was info that I was able to find in their knowledge...
Read full review of TestRail »
Anonymous User
Database Architect at a healthcare company
Customer Service: Customer service is very good but they're a west coast company and we're on the east coast and I...
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a consultancy
Customer Service: Poor. Still waiting (for 2 weeks now) to learn who our 3rd sales/customer representative will be....
Read full review of IDERA SQL Safe Backup »
Jamie Vasser
IT Specialist at a government
Tech support is a sticking point with me. I am really disappointed in the tech support. We pay for the Platinum...
Read full review of IDERA ER/Studio »
Anonymous User
Data Architect at a financial services firm
I have not been in contact with technical support.
Read full review of IDERA ER/Studio »
Anonymous User
Sr Data Integration Modeler at a insurance company
The technical support people are pretty good and I would rate them a nine out of ten. Whatever the tool is capable...
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a media company
I don't have any issues with their technical support.
Read full review of IDERA SQL Compliance Manager »
Anonymous User
Database Architect at a insurance company
Good.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Systems Administrator & CSA at a tech company
Regular. They are good in the sales and e-mail support, but they failed at very important failover times.
Read full review of IDERA Uptime Cloud Monitor [EOL] »
Mike Grove
DBA at a consumer goods company
Tech support is very helpful. I have only had to engage with them once, as far as I can remember, during an upgrade....
Read full review of IDERA ER/Studio »
Anonymous User
Automation Test Engineer Il at a computer software company
My team who manages licensing and administrative tasks, including HR people and IT people, escalate their queries to...
Read full review of TestRail »
Anonymous User
Software QA Tester / Team Lead at Brightest NV
I’m rating technical support a nine out of 10.
Read full review of TestRail »
Anonymous User
Database Administrator at a healthcare company
Tech support is pretty good. They resolve issues right away, I usually don't have to wait too long.
Read full review of IDERA ER/Studio »
Anonymous User
Senior Consultant
I have received answers to issues within a week from a report.
Read full review of IDERA ER/Studio »
David Nemec
Oracle developer at OKsystem a.s.
The tech support team is helpful.
Read full review of IDERA ER/Studio »

Review 1 of 30

Technical Support

No Data Available

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