Compare Dynatrace vs IDERA

Dynatrace

Based on 365 reviews.

IDERA

Based on 95 reviews.

Latest Research

Buyer's Guide

Dynatrace vs. IDERA Precise

April 2026

IDERA Precise vs. Dynatrace

Updated: April 2026

Buyer's Guide

Dynatrace vs. IDERA Precise

April 2026

Dynatrace vs. IDERA Precise

Updated: April 2026

Overview

Information Not Available

Idera Software is a computer software provider, headquartered in Houston, Texas and founded in 2004. Idera is a Microsoft Gold Certified Partner. In June, 2010 Idera Software acquired iDevFactory. Idera has won several awards for fast growing technology company.

Sample Customers

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

IDERA Precise

Banco Bradesco; Bank of America; Carrefour; Energy Future Holdings; Fedex; Marriott International; Nestle; Reed Elsevier Group; Bank Leumi; Beijing Giftedstuffs Information Company, Ltd.; Daiwa Capital Markets, London; Magnitogorsky Iron Plant; Europa Sports; Mobistar Enterprise Services NV/SA; Air France; Casino IT; SoftBCom, Ltd.

Popular Solutions

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IDERA SQL Diagnostic Manager for SQL Server

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Top Industries

Financial Services Firm

20%

Manufacturing Company

Computer Software Company

Government

Financial Services Firm

14%

Construction Company

10%

Comms Service Provider

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manish Indupuri
senior DevOps engineer at a tech services company
Our main use case for Dynatrace is that we deployed Dynatrace OneAgent across our AKS nodes to monitor pod level...
Read full review of Dynatrace »
AZLAN TAHIR
Manager Solution Architect at 1LINK
We have shortlisted application performance tools, and we are currently using Dynatrace Operator.
Read full review of Dynatrace Operator »

Review 1 of 2

ChristineAnderssen
Release and Test Manager at a consultancy
I'm running an agile release train and we use TestRail for agile testing, mostly for manual testing, to keep track of...
Read full review of TestRail »
Jaime Caballero
Tech Support Analyst at Cibernética, S.A.
Some use the solution as a day-to-day tool for querying databases to have information.
Read full review of Aqua Data Studio »
Nafiu Garba
Special Assistant to the Governor ICT COO at a tech services company
We're using IDERA Uptime Infrastructure Monitor for infrastructure monitoring, particularly for monitoring devices,...
Read full review of IDERA Uptime Infrastructure Monitor »
Anonymous User
Data Architect at a financial services firm
I work in the finance industry, and the use cases for this product are very similar to what I mentioned previously...
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a insurance company
Auditing. We mainly use it to follow up on changes to the individual databases. We audit exactly what the database...
Read full review of IDERA SQL Compliance Manager »

Review 1 of 5

Customer Service

Vinothkumar Sugumar
Senior Software Engineer at a retailer
The customer support for Dynatrace is good.
Read full review of Dynatrace »
FerencJordanics
System Engineer at a tech services company
I have contacted the support from Dynatrace and they are very good. I had only one question from the support and I...
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Manish Ved
Lead Infrastructure Domain Architect (Systems) at a healthcare company
I would rate the technical support of this solution a 10, on a scale from one to 10, with one being the worst and 10...
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Olive Kusumbara
Consultant at a tech services company
Technical support is good. They provide a webchat that responds almost immediately. In terms of ticketing, with a...
Read full review of Dynatrace »
PankajSingh4
Senior Specialist at Qualitest
I consulted the Dynatrace technical support team one year ago and had a pleasant experience with the team. I'm rating...
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BasilJiji
System Engineer at a retailer
Technical support is highly responsive and expert, with users particularly valuing the Guardian Program for hands-on...
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Manish Indupuri
senior DevOps engineer at a tech services company
Customer support is very prompt. Whenever we faced any issues, we could get timely resolution from their support, so...
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Ratmir Balajayev
Head of Technical Department at Jetinfosystems Azerbaijan
My experience with Dynatrace customer service and support has been positive. The support team is responsive and...
Read full review of Dynatrace »
Anonymous User
Monitoring Services Manager at Vitality Corporate Services Limited
The technical support is very good. They are always there and able to answer any query.
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Anonymous User
Senior Manager APM Team at a financial services firm
I wouldn't say we need to call them that often, the solution does not require a lot of hand-holding from that...
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Anonymous User
Senior Manager Network Architecture at a logistics company
Technical support normally goes through our partner. The partner will then contact Dynatrace if they have an issue...
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Anonymous User
Project Lead Engineer at a construction company
Technical support is always available to assist. They are very good.
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Anonymous User
VP at a financial services firm
We had to use technical support before, primarily in the areas of adding additional features to the product. For...
Read full review of Dynatrace »
James Cousins
IT Delivery Manager at a program development consultancy
The team used tech support during the original implementation to make sure that it was going well. And it went very...
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Alex Bielecki
Cloud Practice Specialist at a tech services company
I am a partner, so I know people in technical support who I can contact.
Read full review of Dynatrace »
Anonymous User
Technical Lead Java Applications at Mowhawk Industries
We used the Dynatrace three month package, where I worked with a technical support person for three months and she...
Read full review of Dynatrace »
Kevin McNall
Director, Digital Projects and Practices at Rack Room Shoes
Technical support has been great. The first line of defense is their chat through the UI, which is really simple....
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Anonymous User
Senior System Engineer at a tech services company
Customer Service: I would rate customer service very good. Technical Support: I would rate technical support very good.
Read full review of Dynatrace »
Anonymous User
Operations Level 1 at a manufacturing company
The technical support team is really good. We do have guardian services, the dedicated resource who works with us. We...
Read full review of Dynatrace »
Anonymous User
IT Architect Specialist/Manager at a tech services company
I'm working directly with sales and engineers from Dynatrace. They have been very supportive. They are very...
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Anonymous User
Technology Leader at a insurance company
I, myself, have not directly used technical support. We have a team that actually focuses on directly tooling....
Read full review of Dynatrace »
Anonymous User
Lead Performance Engineer at a retailer
We have used support quite extensively. We have had many very imperative tickets with them, and they are very...
Read full review of Dynatrace »
Tjeerd Saijoen
CEO at Rufusforyou
There is room for improvement, support-wise. We have a lot of experience in many different areas — I worked for years...
Read full review of Dynatrace »
Anonymous User
Managing Enterprise Architect Individual Contributor at a tech vendor
I would rate the technical support a four out of five.
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Anonymous User
DevOps Leader at a legal firm
Talking about Dynatrace as a company, the people I've spoken to have always been responsive. The support is always...
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Anonymous User
Cloud Engineer at a tech vendor
Customer support is excellent; whenever I raise a ticket with the vendor, they immediately connect with me and help me.
Read full review of Dynatrace »
Anonymous User
DevOps Consultant at a tech services company
I have not used the technical support.
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Anonymous User
IT Service Owner at a insurance company
I have not personally used it, but a my colleague has used it. Our company gets quick response times and qualified...
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Anonymous User
Consultant at a tech services company
It's very good technical support. We don't have many issues with the product but when we have, we get very quick...
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Anonymous User
Module Lead
Customer Service: 7/10. Technical Support: 7/10.
Read full review of Dynatrace »

Review 1 of 30

Aaron Cutshall
Enterprise Data Architect & Senior Manager at Health First Inc.
The solution's technical support is good. Sometimes, getting the support team to respond takes time.
Read full review of IDERA ER/Studio »
Jaime Caballero
Tech Support Analyst at Cibernética, S.A.
I haven't had many cases with technical support, mostly just a few related to licensing. For example, during the...
Read full review of Aqua Data Studio »
Nafiu Garba
Special Assistant to the Governor ICT COO at a tech services company
Before my organization subscribed to IDERA Uptime Infrastructure Monitor, it had issues with the support, but after...
Read full review of IDERA Uptime Infrastructure Monitor »
Stuart Barker
Test Architect at Zest Consulting
I have never needed to contact customer support. I have posted questions on the community page. The community support...
Read full review of TestRail »
Anonymous User
Senior SQL Server Developer at a tech vendor
Customer Service: It was pretty good once the licensing phase was completed. Technical Support: It's good.
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a energy/utilities company
Tech support has been okay. I ran into an issue earlier this year where my collection had stopped for a week. I had a...
Read full review of IDERA SQL Compliance Manager »
Jean-Luc Mercier
Managing Partner at DXC Technology
There is plenty of documentation available online for assistance, making it straightforward to address any issues.
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a healthcare company
Tech support is pretty good. They resolve issues right away, I usually don't have to wait too long.
Read full review of IDERA ER/Studio »
Anonymous User
Data Architect at a financial services firm
I have not been in contact with technical support.
Read full review of IDERA ER/Studio »
Anonymous User
Principal Data Architect at a tech company
Customer Service: I've not had to use it in a while. Technical Support: I've not had to use it in a while.
Read full review of IDERA ER/Studio »
Anonymous User
Associate Director, Enterprise Data Management, Practice Lead for Life Sciences UK&I at a tech services company
Customer Service: We are fully satisfied. Technical Support: We are fully satisfied.
Read full review of IDERA ER/Studio »
Anonymous User
DBA at a consultancy
Tech support hasn't been as good lately as it was in the past. It is down to "average."
Read full review of IDERA ER/Studio »
Anonymous User
Senior Consultant
Customer Service: Very good. They're pretty easy to work with. Technical Support: Excellent. Over the years as I've...
Read full review of IDERA ER/Studio »
Anonymous User
ProQuest Development and Quality Assurance Support at a tech services company
Customer Service: 10/10. Technical Support: 10/10.
Read full review of IDERA ER/Studio »
Mariya Salamatova
Senior Business Intelligence Developer at a construction company
Overall, technical support is okay. It's fast and usually, within four or five hours, I get a reply.
Read full review of IDERA ER/Studio »
Anonymous User
Database Developer at a financial services firm
The only thing I had an issue with was licensing, and the support was very good. They replied very quickly and it was...
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a consultancy
Customer Service: Poor. Still waiting (for 2 weeks now) to learn who our 3rd sales/customer representative will be....
Read full review of IDERA SQL Safe Backup »
Anonymous User
Business Intelligence Analyst DBA at a government
Customer Service: 9/10. Technical Support: 9/10.
Read full review of IDERA ER/Studio »
Anonymous User
QA Coordinator at a tech vendor
Quite good and fast for my interactions with them.
Read full review of TestRail »
David Nemec
Oracle developer at OKsystem a.s.
The tech support team is helpful.
Read full review of IDERA ER/Studio »
Anonymous User
Senior Manager, Data Operations at a consumer goods company
Our experience with technical support has been good.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Cloud Database Administrator at a tech services company
Customer Service: The Idera team is amazing: 10 out of 10. Technical Support: The Idera team is amazing: 10 out of 10.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Senior DBA Lead at a government
By and large, their tech support has been pretty good over the years. Recently, because we have been a customer of...
Read full review of IDERA SQL Safe Backup »
Uros Gavric
QA Automation Engineer at a computer software company
I haven't used their tech support directly because all I needed was info that I was able to find in their knowledge...
Read full review of TestRail »
Anonymous User
Data Management Specialist at a government
Customer Service: It's good. Technical Support: It's good.
Read full review of IDERA ER/Studio »
Anonymous User
Senior DBA Lead at a government
I would evaluate tech support as "fair." It has declined over recent years. It's not what it once was.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Infrastructure Expert at a tech services company
Good, although they don’t always contact you with a solution to problems if they think it’s your problem.
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a insurance company
To be honest, technical support has gotten worse. It was really fine in the beginning, but it's not what it used to...
Read full review of IDERA SQL Compliance Manager »
Anonymous User
Administrador de Dados at a non-tech company
Very good. When we need, they respond to us quickly.
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a government
I don't think I've ever used their tech support.
Read full review of IDERA SQL Compliance Manager »

Review 1 of 30

Technical Support

No Data Available

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