Compare Dynatrace vs LogicMonitor

Dynatrace

Based on 368 reviews.

LogicMonitor

Based on 59 reviews.

Latest Research

Buyer's Guide

Dynatrace vs. LogicMonitor

October 2026

LogicMonitor vs. Dynatrace

Updated: October 2026

Buyer's Guide

Dynatrace vs. LogicMonitor

October 2026

Dynatrace vs. LogicMonitor

Updated: October 2026

Sample Customers

Dynatrace

TD Bank, Zurich North America, Accenture, Macquarie, United Airlines, Raymond James, BT, Vodafone, Air France-KLM, TELUS, American Airlines, Air Canada, ADT, Virgin Money

LogicMonitor

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

Popular Solutions

19 reviews

0 reviews

1 reviews

32 reviews

1 reviews

Top Industries

Financial Services Firm

16%

Outsourcing Company

11%

Manufacturing Company

Construction Company

Manufacturing Company

11%

Outsourcing Company

10%

Construction Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manish Indupuri
senior DevOps engineer at a tech services company
Our main use case for Dynatrace is that we deployed Dynatrace OneAgent across our AKS nodes to monitor pod level...
Read full review of Dynatrace »
AZLAN TAHIR
Manager Solution Architect at 1LINK
We have shortlisted application performance tools, and we are currently using Dynatrace Operator.
Read full review of Dynatrace Operator »

Review 1 of 2

Anshuman Thakur
Site Reliability Engineer at a comms service provider
My main use case with LogicMonitor is monitoring the health of our EC2 instances and applications, such as my...
Read full review of LogicMonitor »
Anonymous User
Consulting Head at a tech services company
The primary use cases for Unomaly involve all kinds of things. It's a rate anomaly, error anomaly, it could be...
Read full review of Unomaly »

Review 1 of 2

Customer Service

PankajSingh4
Senior Specialist at Qualitest
I consulted the Dynatrace technical support team one year ago and had a pleasant experience with the team. I'm rating...
Read full review of Dynatrace »
BasilJiji
System engineer at a retailer
Technical support is highly responsive and expert, with users particularly valuing the Guardian Program for hands-on...
Read full review of Dynatrace »
Samy Senthivel
Enterprise Monitoring Service Manager at a tech vendor
We have called the technical support and most of the calls are returned quickly. Some of them will be a real...
Read full review of Dynatrace »
Julius Loman
Senior consultant at a computer software company
Their support is awesome. I get valuable answers from their support for all my tickets.
Read full review of Dynatrace »
Anonymous User
Consultant at a tech services company
Customer Service: Customer service is good. Technical Support: Technical Support is very good.
Read full review of Dynatrace »
Anonymous User
IT Specialist at a government
On a scale of one to ten, my experience working with the AppDynamics onsite people and offsite support is maybe a...
Read full review of Dynatrace »
Anonymous User
Senior Technical Systems Analyst at a financial services firm
Support has been very good. We are in constant contact with our sales engineer. They're very responsive, and anytime...
Read full review of Dynatrace »
Anonymous User
Enterprise Monitoring Architect
Our tech support guy is amazing. What I try to do, because I know how I am and I get irritated when someone comes to...
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Anonymous User
Enterprise Monitoring | Information Services at a healthcare company
Their support is very good.
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Anonymous User
Specialist at a tech services company
Very good support.
Read full review of Dynatrace »
Anonymous User
Capacity And Performance Manager at BBVA
They were helpful. They pinpointed exactly what the problem was, because for us it was a strange behavior. It was not...
Read full review of Dynatrace »
Anonymous User
IT Architect Specialist/Manager at a tech services company
I'm working directly with sales and engineers from Dynatrace. They have been very supportive. They are very...
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Anonymous User
Cloud Engineer at Clearsale
Their technical support is excellent.
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Anonymous User
Analyst at a hospitality company
I haven’t had to use it because there have been no problems.
Read full review of Dynatrace »
Anonymous User
Operations Level 1 at a manufacturing company
The technical support team is really good. We do have guardian services, the dedicated resource who works with us. We...
Read full review of Dynatrace »
Anonymous User
Consultant at a tech services company
It's very good technical support. We don't have many issues with the product but when we have, we get very quick...
Read full review of Dynatrace »
Ratmir Balajayev
Head of Technical Department at Jetinfosystems Azerbaijan
My experience with Dynatrace customer service and support has been positive. The support team is responsive and...
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Anonymous User
IT Director at a insurance company
We have a guardian that helps us. He's knowledgeable and gives us the right answers.
Read full review of Dynatrace »
Anonymous User
APM Architect at a tech services company
We have used technical support many times, because there are some issues which we were not able to figure out based...
Read full review of Dynatrace »
Anonymous User
Senior Software QA Engineer at a consultancy
I have not used technical support. There is a strong user community. There is no need to talk to the technical...
Read full review of Dynatrace »
Anonymous User
IT Systems Admin at a insurance company
Tech support is great. You're able to get through the levels pretty fast, so it has been pretty good.
Read full review of Dynatrace »
Anonymous User
DevSecOps Engineer at a energy/utilities company
The customer support for Dynatrace is very good. I would rate the customer support on a scale of one to ten as a nine.
Read full review of Dynatrace »
Kevin McNall
Director, Digital Projects and Practices at Rack Room Shoes
Technical support has been great. The first line of defense is their chat through the UI, which is really simple....
Read full review of Dynatrace »
Anonymous User
Project Lead Engineer at a construction company
Technical support is always available to assist. They are very good.
Read full review of Dynatrace »
Anonymous User
Associate Consultant at a computer software company
We have worked with their technical support team on a couple of specific areas, and I would rate them a four out of...
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Anonymous User
Application Monitoring Specialist at a energy/utilities company
The technical support is very knowledgeable. There were a few cases where we were having trouble with something and...
Read full review of Dynatrace »
Anonymous User
Architect Software Test Engineer at MAS Global Consulting
Excellent, a correct answer every time. Prompt support.
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Anonymous User
Works at a financial services firm
Experience with relationship/account manager has been really poor, it does not seem to be the firm's priority to...
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Anonymous User
Senior Systems Analyst at a leisure / travel company
I submit a ticket once every week or every two weeks. They always have been pretty comprehensive in their responses....
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Abednego Petrus
Technical Manager, Consulting at a outsourcing company
The customer support from Dynatrace is very helpful, as they assist our customers effectively when there are problems...
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Review 1 of 30

Suyash Gaikwad
Cloud Operations Specialist at a tech vendor
I would rate customer support a seven out of ten. For customer support, I rate it a seven out of ten since we often...
Read full review of LogicMonitor »
Shlok Ganguly
Technical Support Lead at a tech vendor
I personally used LogicMonitor technical support directly, and there were no third parties involved such as partners...
Read full review of LogicMonitor »
Swathi Santhanam
Infrastructure Monitoring Engineer at Infosys
The features and capabilities of LogicMonitor that I liked the most is the assistance. We have handmade assistance...
Read full review of LogicMonitor »
Mayank Animesh
Senior Associate Consultant at a tech vendor
Customer support is good and they respond on time, though they could improve their services further.
Read full review of LogicMonitor »
Nuno Rosa
Principal Consultant at Infosys
In terms of customer service, I would divide my answer into two points. Professionally, I think they have very...
Read full review of LogicMonitor »
Vinil Vijayan
Senior Architect at a tech services company
Technical support is very good. They are knowledgeable and helpful.
Read full review of LogicMonitor »
ManishArora
Vice President at Zix
The support is very good. We are happy with the kind of attention that we get from our customer service manager (CSM).
Read full review of LogicMonitor »
Anshuman Thakur
Site Reliability Engineer at a comms service provider
The customer support is very reliable. I can send emails to them and they will reply within 24 hours. It has been...
Read full review of LogicMonitor »
SantoshDevara
Senior Cloud Architect at Wissen infotech
Technical support is obviously good in LogicMonitor.
Read full review of LogicMonitor »
Maxwell Miya
IT Infrastructure Engineer at Ethical Trade SErvices Africa
Customer support is on point and very well trained. I have interacted with their support team and had a good experience.
Read full review of LogicMonitor »
Ben Cooling
IT Support Technician at a outsourcing company
I find the customer support of LogicMonitor is brilliant. I mentioned this earlier in our conversation. Customer...
Read full review of LogicMonitor »
Anonymous User
Consulting Head at a tech services company
I have contacted their technical support quite often, and they are good.
Read full review of Unomaly »
AdamGleeson
Pre-Sales Technical Consultant at a tech services company
I've never actually used their technical support, but I know that our guys have, and they've always been able to fix...
Read full review of LogicMonitor »
Siddharam Alagi
DBA at Aramex
I would rate the technical support by LogicMonitor from 1 to 10 as an 8, around 7.5 to 8. The response time and...
Read full review of LogicMonitor »
Anonymous User
Cloud Administrator at a tech vendor
The customer support is very good.
Read full review of LogicMonitor »
Anonymous User
Technical Lead: Enterprise Monitoring at a retailer
Customer support is good if I get hold of a premier support agent first. I would rate the customer support a seven on...
Read full review of LogicMonitor »
RobertVergeer
Network Administrator at i-level automatisering
I sometimes communicate with LogicMonitor's technical support. For example, a few years ago, we wanted to monitor a...
Read full review of LogicMonitor »
Anonymous User
Principal IT Consultant at a tech services company
I haven't used LogicMonitor's technical support. Every time that I need to validate or make some changes in a...
Read full review of LogicMonitor »
Anonymous User
Senior Operations Engineer at a computer software company
We leverage their tech support quite a bit. They have a chat and a phone feature. For the most part, we leverage...
Read full review of LogicMonitor »
Valentine Christofis
Technical Service Delivery Manager at Sparx Solutions
The tech support has been great. For any query that I have, I have been able to talk to a resource quite quickly. In...
Read full review of LogicMonitor »
Anonymous User
Enterprise Account Executive at a computer software company
They offer various support levels to clients, allowing them to choose the level of service they prefer. Typically,...
Read full review of LogicMonitor »
Vinay Machave
IT Analyst at a tech vendor
The customer support for LogicMonitor depends on the plans that you have.
Read full review of LogicMonitor »
Anonymous User
Senior Engineer
Customer support is very supportive and always available to resolve customer issues. I think it is very excellent. I...
Read full review of LogicMonitor »
Douglas Hoover
IT Systems Engineer at a manufacturing company
I'd rate the technical support pretty highly. The few times that we have had to put in a ticket for support, they...
Read full review of LogicMonitor »
reviewer22233380
Teamlead at a tech services company
They're really fast. I can chat with an engineer. It's not a bot; there is a real engineer. They help me with the...
Read full review of LogicMonitor »
William Guertin
Senior Systems Engineer at Accruent
Their technical support is very good. When we have an issue, they are usually knowledgeable enough to handle it. If...
Read full review of LogicMonitor »
Anonymous User
Consulting Head at a tech services company
Nobody has complained about anything regarding the technical support, so it should be good.
Read full review of LogicMonitor »
Anonymous User
Head of IT Operations at a computer software company
The great thing about LogicMonitor is that you have the inbuilt chat within the platform. You're getting through to...
Read full review of LogicMonitor »
Arthur Tsakissiris
Director at TerreCom Pty Ltd
We've had excellent support, both tech support and account support.
Read full review of LogicMonitor »
Paul Dinapoli
Sr. Systems Engineer, Infrastructure at NWEA
Their support is fantastic. The support is always super friendly and helpful. From the dashboard, you click support....
Read full review of LogicMonitor »

Review 1 of 30

Technical Support

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