Compare Dynatrace vs LogicMonitor

Dynatrace

Based on 364 reviews.

LogicMonitor

Based on 47 reviews.

Latest Research

Buyer's Guide

Dynatrace vs. LogicMonitor

June 2026

LogicMonitor vs. Dynatrace

Updated: June 2026

Buyer's Guide

Dynatrace vs. LogicMonitor

June 2026

Dynatrace vs. LogicMonitor

Updated: June 2026

Sample Customers

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

LogicMonitor

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

Popular Solutions

17 reviews

0 reviews

1 reviews

20 reviews

1 reviews

Top Industries

Financial Services Firm

19%

Manufacturing Company

Computer Software Company

Construction Company

Manufacturing Company

11%

Financial Services Firm

10%

Computer Software Company

10%

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manish Indupuri
senior DevOps engineer at a tech services company
Our main use case for Dynatrace is that we deployed Dynatrace OneAgent across our AKS nodes to monitor pod level...
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AZLAN TAHIR
Manager Solution Architect at 1LINK
We have shortlisted application performance tools, and we are currently using Dynatrace Operator.
Read full review of Dynatrace Operator »

Review 1 of 2

Anshuman Thakur
Site Reliability Engineer at a comms service provider
My main use case with LogicMonitor is monitoring the health of our EC2 instances and applications, such as my...
Read full review of LogicMonitor »
Anonymous User
Consulting Head at a tech services company
The primary use cases for Unomaly involve all kinds of things. It's a rate anomaly, error anomaly, it could be...
Read full review of Unomaly »

Review 1 of 2

Customer Service

Olive Kusumbara
Consultant at a tech services company
Technical support is good. They provide a webchat that responds almost immediately. In terms of ticketing, with a...
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Anonymous User
Senior Developer at a logistics company
I am more from the development team. We have a monitoring team, which is actually supporting Dynatrace with the help...
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Anonymous User
Senior Software QA Engineer at a consultancy
I have not used technical support. There is a strong user community. There is no need to talk to the technical...
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Anonymous User
Specialist at a tech services company
Very good support.
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Anonymous User
Integration Architect at a financial services firm
The technical support is good.
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Anonymous User
IT Specialist at a government
On a scale of one to ten, my experience working with the AppDynamics onsite people and offsite support is maybe a...
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Anonymous User
APM Platform Architect at a transportation company
Technical support is really great, and they're very quick. If they cannot fix it, they're very good about escalating...
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Anonymous User
DevOps Leader at a legal firm
Talking about Dynatrace as a company, the people I've spoken to have always been responsive. The support is always...
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Anonymous User
Senior Engineer Architect at a leisure / travel company
I have not spent much time with the technical support. I am an enterprise architect, so the time spent from the...
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Anonymous User
Director Business Operations at a financial services firm
My technical team probably might have contacted the technical support for installations, setups, and so on....
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Anonymous User
Owner
Customer Service: Could be improved, but has everything to do with the merge of Compuware and dynaTrace. There is a...
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Anonymous User
Project Lead Engineer at a construction company
Technical support is always available to assist. They are very good.
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Anonymous User
Consultant at a tech services company
It's very good technical support. We don't have many issues with the product but when we have, we get very quick...
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Anonymous User
Software Engineer at a financial services firm
I use Dynatrace technical support on a daily basis. They have a live chat within the tool and that comes for free...
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Anonymous User
Lead Performance Engineer at a retailer
We have used support quite extensively. We have had many very imperative tickets with them, and they are very...
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Anonymous User
IT Systems Monitoring Consultant at a healthcare company
I use technical support all the time, generally by email. I would say they are very responsive and generally give us...
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Anonymous User
Senior Consultant at a financial services firm
I have not used Dynatrace technical support.
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Anonymous User
Senior Manager APM Team at a financial services firm
I wouldn't say we need to call them that often, the solution does not require a lot of hand-holding from that...
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Anonymous User
Cloud Solution Engineer at a financial services firm
Their technical support is brilliant. They are online 24/7. You go into a chat window, and you talk to their support...
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Anonymous User
DevOps Consultant at a tech services company
I have not used the technical support.
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Anonymous User
Enterprise Monitoring | Information Services at a healthcare company
Their support is very good.
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Mark Kaplan
Senior Director IT at BARBRI Inc.
Their technical support is the best ever. I know I sound like a broken record, but we get chat support on the...
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Anonymous User
Senior Manager Network Architecture at a logistics company
Technical support normally goes through our partner. The partner will then contact Dynatrace if they have an issue...
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Anonymous User
Architect Software at Desjardins
I do not deal directly with the support team of Dynatrace. We always have special work to do when we deal with them....
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Anonymous User
Platform Engineer at a financial services firm
Anytime I can't find the answer immediately in docs or answers, I just open a ticket. They are very good about giving...
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Anonymous User
Works at a financial services firm
Experience with relationship/account manager has been really poor, it does not seem to be the firm's priority to...
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Anonymous User
ECOM Engineer at a retailer
We just submit a ticket, and it will probably take them one day. That's sufficient for us, for now. The resolution...
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Anonymous User
IT Analyst Senior at a financial services firm
I personally have not used tech support, but we have other people on the team that do engage with the vendor more...
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Anonymous User
System Integrator
We have not needed tech support.
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Anonymous User
Solutions Architect at Datacom Systems (NSW)
We've had a few issues along the way and they've been very responsive. We have had some small defects with an agent...
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Review 1 of 30

Maxwell Miya
IT Infrastructure Engineer at Ethical Trade SErvices Africa
Customer support is on point and very well trained. I have interacted with their support team and had a good experience.
Read full review of LogicMonitor »
Mayank Animesh
Senior Associate Consultant at a tech vendor
Customer support is good and they respond on time, though they could improve their services further.
Read full review of LogicMonitor »
Manish Bansod
Assistant Manager at a construction company
The technical support is very good. But the only thing is that if you have some issues with the particular script...
Read full review of LogicMonitor »
VinilVijayan
Senior Architect at Marlabs Inc.
The customer support experience with LogicMonitor varied depending on the location. The support was good for US...
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Vinil Vijayan
Senior Architect at a tech services company
Technical support is very good. They are knowledgeable and helpful.
Read full review of LogicMonitor »
Arnab Mondal
Network Operations Center Engineer at a tech services company
I have not had to contact technical support yet. I completed a certification through my organization as part of the...
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Henry-Steinhauer
Systems Engineer at LifePoint Health
Technical support for LogicMonitor was very helpful. On a scale of one to five, with one being the worst and five...
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Shlok Ganguly
Technical Support Lead at a tech vendor
I personally used LogicMonitor technical support directly, and there were no third parties involved such as partners...
Read full review of LogicMonitor »
SantoshDevara
Senior Cloud Architect at Wissen infotech
Technical support is obviously good in LogicMonitor.
Read full review of LogicMonitor »
Swathi Santhanam
Infrastructure Monitoring Engineer at Infosys
The features and capabilities of LogicMonitor that I liked the most is the assistance. We have handmade assistance...
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Sanchit Makkar
Soc For Ddi at a tech consulting company
There have been no issues so far to report to customer support. However, based on what has been heard, the support...
Read full review of LogicMonitor »
Anshuman Thakur
Site Reliability Engineer at a comms service provider
The customer support is very reliable. I can send emails to them and they will reply within 24 hours. It has been...
Read full review of LogicMonitor »
John Knopick
Observability Engineer at Universal Music Group
Overall, customer support has room for improvement because reaching someone can be difficult at times. We need to be...
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Anonymous User
Enterprise Account Executive at a computer software company
They offer various support levels to clients, allowing them to choose the level of service they prefer. Typically,...
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Anonymous User
Senior Operations Engineer at a computer software company
We leverage their tech support quite a bit. They have a chat and a phone feature. For the most part, we leverage...
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Max Anderson
Sr. Systems Engineer at a financial services firm
Thankfully, I have not had to open many support tickets because the product mostly just works without issues. For the...
Read full review of LogicMonitor »
reviewer22233380
Teamlead at a tech services company
They're really fast. I can chat with an engineer. It's not a bot; there is a real engineer. They help me with the...
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Paul Dinapoli
Sr. Systems Engineer, Infrastructure at NWEA
Their support is fantastic. The support is always super friendly and helpful. From the dashboard, you click support....
Read full review of LogicMonitor »
Jason Fant
Solutions Engineer at Black Box Network Services
Their support is fantastic. They're always there to answer your questions and they're very knowledgeable.
Read full review of LogicMonitor »
Anonymous User
Cloud Administrator at a tech vendor
The customer support is very good.
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Subbarao Punnamaraju
IT Operations Manager at a university
We have evolved and have kept on making changes, as per the requirement of the customers and one good thing about...
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Philip Reeve
Technical Director - Cloud Services at HARBOR SOLUTIONS LIMITED
The technical support is brilliant. You get different types of tech support people at different companies, and...
Read full review of LogicMonitor »
Anonymous User
Director at a tech services company
Technical support is good.
Read full review of LogicMonitor »
Syed
IT Lead at a outsourcing company
The support team is good, but the response time is low; they need to focus on improving the response time.
Read full review of LogicMonitor »
RobertVergeer
Network Administrator at i-level automatisering
I sometimes communicate with LogicMonitor's technical support. For example, a few years ago, we wanted to monitor a...
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Anonymous User
Technical Lead: Enterprise Monitoring at a retailer
Customer support is good if I get hold of a premier support agent first. I would rate the customer support a seven on...
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Anonymous User
Systems Engineer at a tech vendor
The technical support has been pretty good. I haven't had to leverage it, but some of the people I work around have...
Read full review of LogicMonitor »
Anonymous User
Head of IT Operations at a computer software company
The great thing about LogicMonitor is that you have the inbuilt chat within the platform. You're getting through to...
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Daniel Gavin
Network Architect at Envision IT
We have only had to engage with technical support on a handful of occasions over the last four years. Thankfully, the...
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Anonymous User
Consulting Head at a tech services company
Nobody has complained about anything regarding the technical support, so it should be good.
Read full review of LogicMonitor »

Review 1 of 30

Technical Support

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