Compare Dynatrace vs LogicMonitor

Dynatrace

Based on 349 reviews.

LogicMonitor

Based on 26 reviews.

Latest Research

Buyer's Guide

Dynatrace vs. LogicMonitor

February 2025

LogicMonitor vs. Dynatrace

Updated: February 2025

Buyer's Guide

Dynatrace vs. LogicMonitor

February 2025

Dynatrace vs. LogicMonitor

Updated: February 2025

Sample Customers

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

LogicMonitor

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

Popular Solutions

Dynatrace

9 reviews

Ruxit [EOL]

0 reviews

LogicMonitor

5 reviews

Top Industries

Educational Organization

42%

Financial Services Firm

14%

Computer Software Company

Manufacturing Company

Computer Software Company

19%

Financial Services Firm

12%

Manufacturing Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anand_Kumar
Enterprise Architect at DXC Technology
There are three major things that I look for. The first is that it is undoubtedly tier one, as per Gartner. This...
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Review 1 of 1

Philip Reeve
Technical Director - Cloud Services at HARBOR SOLUTIONS LIMITED
We use it to monitor the performance and health of all our internal IT systems in our data center as well as our...
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Review 1 of 1

Customer Service

RaidHammouri
Presales Engineer at 2P - Perfect Presentation
We can reach out to them directly through chat services within the platform itself, or we can contact their partners...
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Anonymous User
Middleware Engineer at a insurance company
Support is pretty good overall. Occasionally, you will get that support person who is not real responsive. However,...
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Anonymous User
Developer at a tech services company
Regarding the customer support, they were very few instances that I have used them, but I would not say I use them...
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Anonymous User
Platform Engineer at a financial services firm
Technical support is awesome. I primarily do DC RUM, but all of that is in Poland, and they are phenomenal.
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Anonymous User
Manager Application Development at International Flavors & Fragrances Inc.
We did use technical support in the initial phase when we were struggling to get into the tool. We felt they were...
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Anonymous User
APM Architect at a tech services company
We have used technical support many times, because there are some issues which we were not able to figure out based...
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Anonymous User
Senior Engineer Architect at a leisure / travel company
I have not spent much time with the technical support. I am an enterprise architect, so the time spent from the...
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Anonymous User
Manager Custom Solutions at Nemours
I have used technical support in the past and they are pretty quick to respond. The other thing is, the APM community...
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Anonymous User
IT Manager at a financial services firm
I have a very good team who are very good at this, so from my perspective, I would say is Dynatrace is one of the few...
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Anonymous User
Monitoring Observability Specialist at a financial services firm
The solution's technical support is extremely good. If in our company, we are stuck with something, Dynatrace's...
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Tjeerd Saijoen
CEO at Rufusforyou
There is room for improvement, support-wise. We have a lot of experience in many different areas — I worked for years...
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Anonymous User
Senior Specialist at a logistics company
I have not contacted any customer solution or support. Since we are still on the warranty period, we have still...
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Anonymous User
QA Performance Lead at a manufacturing company
Technical support is pretty good. Not only the technical support, but the upper managers, they are also very...
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Anonymous User
Sr. IT Manager eCommerce Operations at a retailer
Customer Service: Great relationship. They respond quick and are readily available to help. Technical Support: They...
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Anonymous User
Senior Engineer at a financial services firm
I haven't had to use technical support, personally; I can't speak for anyone else at the organization.
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Anonymous User
Solutions Architect at Datacom Systems (NSW)
We've had a few issues along the way and they've been very responsive. We have had some small defects with an agent...
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Anonymous User
IT Analyst Senior at a financial services firm
I personally have not used tech support, but we have other people on the team that do engage with the vendor more...
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Julius Loman
Senior consultant at a computer software company
Their support is awesome. I get valuable answers from their support for all my tickets.
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Anonymous User
Application Performance Engineer at a transportation company
When something goes wrong, support is unbelievable. I really can't expect that they are so slow in the support, which...
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Anonymous User
Senior Developer at a logistics company
I am more from the development team. We have a monitoring team, which is actually supporting Dynatrace with the help...
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Anonymous User
Performance Engineer at NAIC
They have a very active community.
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Anonymous User
Architect Software Test Engineer at MAS Global Consulting
Excellent, a correct answer every time. Prompt support.
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Abhiram Gandhe
Principal Architect at a computer software company
We regularly connect with the technical support and obtain input from them. They are nice to work with, so we have...
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Anonymous User
Technical Manager at a tech services company
Everything is excellent with technical support. Some of their personnel are our main point of contacts. They are...
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Anonymous User
Senior Software QA Engineer at a consultancy
I have not used technical support. There is a strong user community. There is no need to talk to the technical...
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Shikha Yadav
Senior Analyst APM at a manufacturing company
I have used technical support a lot of times, mostly for technical stuff. For example, on challenges that I am facing...
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Anonymous User
Solutions Developer at a retailer
I have not used technical support but I think my coworker has. He has recommended it to me. He's like, "If you have...
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Anonymous User
IT Architect Specialist/Manager at a tech services company
I'm working directly with sales and engineers from Dynatrace. They have been very supportive. They are very...
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Richard Mitchell
DevOps Leader at a legal firm
Talking about Dynatrace as a company, the people I've spoken to have always been responsive. The support is always...
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Anonymous User
Performance Engineer at a outsourcing company
Tech support is slow. Going from the dev department back to the front-end customer service, then back to the dev....
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Review 1 of 30

Emad Ul Haq
Network & Telco Lead at a energy/utilities company
The response time for support needs to be better. They're pretty fast in responding, but there are many areas they...
Read full review of LogicMonitor »
Vinil Vijayan
Senior Architect at a tech services company
Technical support is very good. They are knowledgeable and helpful.
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Henry-Steinhauer
Systems Engineer at LifePoint Health
Technical support for LogicMonitor was very helpful. On a scale of one to five, with one being the worst and five...
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VinilVijayan
Senior Architect at Marlabs Inc.
The customer support experience with LogicMonitor varied depending on the location. The support was good for US...
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Manish Bansod
Assistant Manager at a construction company
The technical support is very good. But the only thing is that if you have some issues with the particular script...
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Henry-Steinhauer
Systems Engineer at LifePoint Health
I rate LogicMonitor support nine out of 10. They have a button on all of the webpages that says "Contact Support," so...
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Yashodhan Atre
Account Architect at Aussie Broadband
It's very good. They were there when we required some assistance from LogicMonitor. I personally dealt with those...
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Anonymous User
Head of IT Operations at a computer software company
The great thing about LogicMonitor is that you have the inbuilt chat within the platform. You're getting through to...
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AdamGleeson
Pre-Sales Technical Consultant at a tech services company
I've never actually used their technical support, but I know that our guys have, and they've always been able to fix...
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Subbarao Punnamaraju
IT Operations Manager at a university
We have evolved and have kept on making changes, as per the requirement of the customers and one good thing about...
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Daniel Gavin
Network Architect at Envision IT
We have only had to engage with technical support on a handful of occasions over the last four years. Thankfully, the...
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ManishArora
Vice President at Bypass Network Services
The support is very good. We are happy with the kind of attention that we get from our customer service manager (CSM).
Read full review of LogicMonitor »
Arthur Tsakissiris
Director at TerreCom Pty Ltd
We've had excellent support, both tech support and account support.
Read full review of LogicMonitor »
Anonymous User
Systems Engineer at a tech vendor
The technical support has been pretty good. I haven't had to leverage it, but some of the people I work around have...
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Philip Reeve
Technical Director - Cloud Services at HARBOR SOLUTIONS LIMITED
The technical support is brilliant. You get different types of tech support people at different companies, and...
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William Guertin
Senior Systems Engineer at Accruent
Their technical support is very good. When we have an issue, they are usually knowledgeable enough to handle it. If...
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Anonymous User
Enterprise Account Executive at a computer software company
They offer various support levels to clients, allowing them to choose the level of service they prefer. Typically,...
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reviewer22233380
Teamlead at a tech services company
They're really fast. I can chat with an engineer. It's not a bot; there is a real engineer. They help me with the...
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Anonymous User
Principal IT Consultant at a tech services company
I haven't used LogicMonitor's technical support. Every time that I need to validate or make some changes in a...
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Jason Fant
Solutions Engineer at Black Box Network Services
Their support is fantastic. They're always there to answer your questions and they're very knowledgeable.
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Anonymous User
Director at a tech services company
Technical support is good.
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Valentine Christofis
Technical Service Delivery Manager at Sparx Solutions
The tech support has been great. For any query that I have, I have been able to talk to a resource quite quickly. In...
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Paul Dinapoli
Sr. Systems Engineer, Infrastructure at NWEA
Their support is fantastic. The support is always super friendly and helpful. From the dashboard, you click support....
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Douglas Hoover
IT Systems Engineer at a manufacturing company
I'd rate the technical support pretty highly. The few times that we have had to put in a ticket for support, they...
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SrOpsEngineer
Senior Operations Engineer at a computer software company
We leverage their tech support quite a bit. They have a chat and a phone feature. For the most part, we leverage...
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Review 1 of 25

Technical Support

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