Compare Dynatrace vs LogicMonitor

Dynatrace

Based on 364 reviews.

LogicMonitor

Based on 50 reviews.

Latest Research

Buyer's Guide

Dynatrace vs. LogicMonitor

July 2026

LogicMonitor vs. Dynatrace

Updated: July 2026

Buyer's Guide

Dynatrace vs. LogicMonitor

July 2026

Dynatrace vs. LogicMonitor

Updated: July 2026

Sample Customers

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

LogicMonitor

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

Popular Solutions

17 reviews

0 reviews

1 reviews

23 reviews

1 reviews

Top Industries

Financial Services Firm

18%

Manufacturing Company

Outsourcing Company

Construction Company

Manufacturing Company

11%

Financial Services Firm

Construction Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manish Indupuri
senior DevOps engineer at a tech services company
Our main use case for Dynatrace is that we deployed Dynatrace OneAgent across our AKS nodes to monitor pod level...
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AZLAN TAHIR
Manager Solution Architect at 1LINK
We have shortlisted application performance tools, and we are currently using Dynatrace Operator.
Read full review of Dynatrace Operator »

Review 1 of 2

Anshuman Thakur
Site Reliability Engineer at a comms service provider
My main use case with LogicMonitor is monitoring the health of our EC2 instances and applications, such as my...
Read full review of LogicMonitor »
Anonymous User
Consulting Head at a tech services company
The primary use cases for Unomaly involve all kinds of things. It's a rate anomaly, error anomaly, it could be...
Read full review of Unomaly »

Review 1 of 2

Customer Service

Sathis-Kumar
Senior Manager at Bank of America
I have only interacted with support a few times but the team works closely with them and gives good feedback. I rate...
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Olive Kusumbara
Consultant at a tech services company
The tech support is great. Besides calls, they also have an online presence where we can chat directly to them. If...
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Vinothkumar Sugumar
Senior Software Engineer at a retailer
The customer support for Dynatrace is good.
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AZLAN TAHIR
Manager Solution Architect at 1LINK
Dynatrace Operator's customer service team is very good and extremely helpful. They are very fast and well-trained....
Read full review of Dynatrace Operator »
Anonymous User
IT Analyst Senior at a financial services firm
I personally have not used tech support, but we have other people on the team that do engage with the vendor more...
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Anonymous User
Platform Engineer at a financial services firm
Technical support is awesome. I primarily do DC RUM, but all of that is in Poland, and they are phenomenal.
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Anonymous User
IT Director at a insurance company
We have a guardian that helps us. He's knowledgeable and gives us the right answers.
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Anonymous User
Solutions Architect at Datacom Systems (NSW)
We've had a few issues along the way and they've been very responsive. We have had some small defects with an agent...
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Anonymous User
Technology Lead at a marketing services firm
I have never had any issues, so I haven't had to contact them.
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Anonymous User
Manager of DevOps at a hospitality company
The technical support is excellent.
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Abhiram Gandhe
Principal Architect at a computer software company
We regularly connect with the technical support and obtain input from them. They are nice to work with, so we have...
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Anonymous User
Monitoring Observability Specialist at a financial services firm
The solution's technical support is extremely good. If in our company, we are stuck with something, Dynatrace's...
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Anonymous User
Works at a financial services firm
Experience with relationship/account manager has been really poor, it does not seem to be the firm's priority to...
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Anonymous User
Developer at a tech services company
Regarding the customer support, they were very few instances that I have used them, but I would not say I use them...
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Varaprasad
Senior Technical Lead
I would rate the technical support of this solution an eight, on a scale from one to 10, with one being the worst and...
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Anonymous User
APM Architect at a tech services company
We have used technical support many times, because there are some issues which we were not able to figure out based...
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Anonymous User
Senior Engineer at a financial services firm
I haven't had to use technical support, personally; I can't speak for anyone else at the organization.
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Anonymous User
DevOps Leader at a legal firm
Talking about Dynatrace as a company, the people I've spoken to have always been responsive. The support is always...
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Anonymous User
IT Systems Admin at a insurance company
Tech support is great. You're able to get through the levels pretty fast, so it has been pretty good.
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Anonymous User
Solutions Developer at a retailer
I have not used technical support but I think my coworker has. He has recommended it to me. He's like, "If you have...
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Avinash Podisetti
Architect at Highmark
I would rate the technical support very well. They work with the inside their development teams to get us the best...
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Anonymous User
Senior Manager Network Architecture at a logistics company
Technical support normally goes through our partner. The partner will then contact Dynatrace if they have an issue...
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Anonymous User
Availability Manager at a financial services firm
I think it's good. They are very responsive and get back to us. They try to give us workarounds and follow up with...
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Anonymous User
Senior Technical Systems Analyst at a financial services firm
Support has been very good. We are in constant contact with our sales engineer. They're very responsive, and anytime...
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Anonymous User
Infrastructure Engineer at a insurance company
Over the years, they have been very good. Because of growth and popularity, it has been a little more challenging...
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Luke Kabamba
Senior Solutions Architect at a tech services company
We didn't have to contact them because it was so great. The solution was taking care of itself. For example, if there...
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Anonymous User
Test Manager at a university
We're going through a proof of concept right now, so we work very closely. They're knowledgeable and we get the right...
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Anonymous User
Manager Custom Solutions at Nemours
I have used technical support in the past and they are pretty quick to respond. The other thing is, the APM community...
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Anonymous User
Vice President at a financial services firm
We have used the problem management, which is available on the management support community site. We have used that.
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Anonymous User
Consultant at a tech services company
Customer Service: Customer service is good. Technical Support: Technical Support is very good.
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Review 1 of 30

ImranKhan10
Support Engineer at Salesforce
I would rate the technical support of LogicMonitor as eight.
Read full review of LogicMonitor »
Shlok Ganguly
Technical Support Lead at a tech vendor
I personally used LogicMonitor technical support directly, and there were no third parties involved such as partners...
Read full review of LogicMonitor »
VinilVijayan
Senior Architect at Marlabs Inc.
The customer support experience with LogicMonitor varied depending on the location. The support was good for US...
Read full review of LogicMonitor »
Swathi Santhanam
Infrastructure Monitoring Engineer at Infosys
The features and capabilities of LogicMonitor that I liked the most is the assistance. We have handmade assistance...
Read full review of LogicMonitor »
Anshuman Thakur
Site Reliability Engineer at a comms service provider
The customer support is very reliable. I can send emails to them and they will reply within 24 hours. It has been...
Read full review of LogicMonitor »
SantoshDevara
Senior Cloud Architect at Wissen infotech
Technical support is obviously good in LogicMonitor.
Read full review of LogicMonitor »
Manish Bansod
Assistant Manager at a construction company
The technical support is very good. But the only thing is that if you have some issues with the particular script...
Read full review of LogicMonitor »
Mayank Animesh
Senior Associate Consultant at a tech vendor
Customer support is good and they respond on time, though they could improve their services further.
Read full review of LogicMonitor »
Maxwell Miya
IT Infrastructure Engineer at Ethical Trade SErvices Africa
Customer support is on point and very well trained. I have interacted with their support team and had a good experience.
Read full review of LogicMonitor »
Henry-Steinhauer
Systems Engineer at LifePoint Health
Technical support for LogicMonitor was very helpful. On a scale of one to five, with one being the worst and five...
Read full review of LogicMonitor »
Emad Ul Haq
Network & Telco Lead at a energy/utilities company
The response time for support needs to be better. They're pretty fast in responding, but there are many areas they...
Read full review of LogicMonitor »
Yashodhan Atre
Account Architect at Aussie Broadband
It's very good. They were there when we required some assistance from LogicMonitor. I personally dealt with those...
Read full review of LogicMonitor »
Henry-Steinhauer
Systems Engineer at LifePoint Health
I rate LogicMonitor support nine out of 10. They have a button on all of the webpages that says "Contact Support," so...
Read full review of LogicMonitor »
Douglas Hoover
IT Systems Engineer at a manufacturing company
I'd rate the technical support pretty highly. The few times that we have had to put in a ticket for support, they...
Read full review of LogicMonitor »
Anonymous User
Systems Engineer at a tech vendor
The technical support has been pretty good. I haven't had to leverage it, but some of the people I work around have...
Read full review of LogicMonitor »
Syed
IT Lead at a outsourcing company
The support team is good, but the response time is low; they need to focus on improving the response time.
Read full review of LogicMonitor »
Anonymous User
Senior Operations Engineer at a computer software company
We leverage their tech support quite a bit. They have a chat and a phone feature. For the most part, we leverage...
Read full review of LogicMonitor »
Anonymous User
Technical Lead: Enterprise Monitoring at a retailer
Customer support is good if I get hold of a premier support agent first. I would rate the customer support a seven on...
Read full review of LogicMonitor »
RobertVergeer
Network Administrator at i-level automatisering
I sometimes communicate with LogicMonitor's technical support. For example, a few years ago, we wanted to monitor a...
Read full review of LogicMonitor »
Anonymous User
Head of IT Operations at a computer software company
The great thing about LogicMonitor is that you have the inbuilt chat within the platform. You're getting through to...
Read full review of LogicMonitor »
Philip Reeve
Technical Director - Cloud Services at HARBOR SOLUTIONS LIMITED
The technical support is brilliant. You get different types of tech support people at different companies, and...
Read full review of LogicMonitor »
Anonymous User
Cloud Administrator at a tech vendor
The customer support is very good.
Read full review of LogicMonitor »
reviewer22233380
Teamlead at a tech services company
They're really fast. I can chat with an engineer. It's not a bot; there is a real engineer. They help me with the...
Read full review of LogicMonitor »
Anonymous User
Director at a tech services company
Technical support is good.
Read full review of LogicMonitor »
Max Anderson
Sr. Systems Engineer at a financial services firm
Thankfully, I have not had to open many support tickets because the product mostly just works without issues. For the...
Read full review of LogicMonitor »
Vinay Machave
IT Analyst at a tech vendor
The customer support for LogicMonitor depends on the plans that you have.
Read full review of LogicMonitor »
Anonymous User
Principal IT Consultant at a tech services company
I haven't used LogicMonitor's technical support. Every time that I need to validate or make some changes in a...
Read full review of LogicMonitor »
Daniel Gavin
Network Architect at Envision IT
We have only had to engage with technical support on a handful of occasions over the last four years. Thankfully, the...
Read full review of LogicMonitor »
Jason Fant
Solutions Engineer at Black Box Network Services
Their support is fantastic. They're always there to answer your questions and they're very knowledgeable.
Read full review of LogicMonitor »
Anonymous User
Consulting Head at a tech services company
I have contacted their technical support quite often, and they are good.
Read full review of Unomaly »

Review 1 of 30

Technical Support

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