Compare Dynatrace vs Quest Software

Dynatrace

Based on 362 reviews.

Quest Software

Based on 292 reviews.

Overview

Information Not Available

Since 1987, Quest has provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. Quest has the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

Sample Customers

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

Change Auditor for Windows File Servers

Dragon Capital, Howard County MD

Popular Solutions

Dynatrace

19 reviews

Ruxit [EOL]

0 reviews

erwin Data Modeler

10 reviews

KACE Systems Management Appliance (SMA)

2 reviews

Quest Foglight for APM [EOL]

0 reviews

Top Industries

Financial Services Firm

21%

Computer Software Company

Manufacturing Company

Government

Financial Services Firm

12%

Manufacturing Company

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manish Indupuri
senior DevOps engineer at a tech services company
Our main use case for Dynatrace is that we deployed Dynatrace OneAgent across our AKS nodes to monitor pod level...
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Review 1 of 1

Stuart Dairiki
Senior IT Manager at a wholesaler/distributor
I primarily use the solution for database monitoring, specifically for Oracle, Microsoft SQL Server, Postgres, SAP...
Read full review of Foglight for Databases »
Jog Raj
Senior Consultant at a computer software company
erwin Data Intelligence serves two primary use cases: one is where people use it as a data catalog, which is one of...
Read full review of erwin Data Intelligence »
Anonymous User
Senior Data Architect at a computer software company
Currently, I am an end-user of erwin Data Modeler, working as a full-time employee at TCS, not as a consultant. I...
Read full review of erwin Data Modeler »
Anonymous User
Sr Mgr Cyber Defense at a manufacturing company
My main use case for Change Auditor for Active Directory is auditing changes, finding changes to undo, and break-fix...
Read full review of Change Auditor for Active Directory »
Calvin Hilgenstock
System Administrator at a wholesaler/distributor
We use Quest QoreStor for an inline data application and compression for our backup server. Quest QoreStor allows you...
Read full review of QoreStor »

Review 1 of 5

Customer Service

FerencJordanics
System Engineer at a tech services company
I have contacted the support from Dynatrace and they are very good. I had only one question from the support and I...
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PankajSingh4
Senior Specialist at a tech services company
I consulted the Dynatrace technical support team one year ago and had a pleasant experience with the team. I'm rating...
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Anonymous User
DevOps Manager at a insurance company
We used tech support just on the implementation side of it, initially, for a day. They were knowledgeable and helpful.
Read full review of Dynatrace »
Alex Bielecki
Cloud Practice Specialist at a tech services company
I am a partner, so I know people in technical support who I can contact.
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Aadinath Tikone
System Administrator at a manufacturing company
The technical support from Dynatrace is excellent. Recently, we had an issue, and the support team resolved it within...
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Anonymous User
Senior Engineer Architect at a leisure / travel company
I have not spent much time with the technical support. I am an enterprise architect, so the time spent from the...
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Anonymous User
Monitoring Observability Specialist at a financial services firm
The solution's technical support is extremely good. If in our company, we are stuck with something, Dynatrace's...
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Anonymous User
IT Specialist at a government
I would give Dynatrace's technical support a 100% rating. I feel like whenever I call or send an email that I get the...
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Anonymous User
Technical Architect at a computer software company
Customer Service: At times customer service could be really good, but most of the times I thought that this is a huge...
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Anonymous User
Managing Enterprise Architect Individual Contributor at a tech vendor
I would rate the technical support a four out of five.
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Anonymous User
Module Lead
Customer Service: 7/10. Technical Support: 7/10.
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Anonymous User
Technical Lead Java Applications at a manufacturing company
We used the Dynatrace three month package, where I worked with a technical support person for three months and she...
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Anonymous User
Senior System Engineer at a tech services company
Customer Service: I would rate customer service very good. Technical Support: I would rate technical support very good.
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Anonymous User
Solution Architect at a financial services firm
We use the Dynatrace University, plus some of the guidance solutions. Generally these guys are quite experienced and...
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Anonymous User
Senior Architect at a healthcare company
We've spoken with tech support several times. We've used them to answer questions and to help us get more value out...
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Anonymous User
TitleICT management division director
Exceptional. Very quick replies (sometimes in the order of minutes), very professional.
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Anonymous User
IT Analyst Senior at a financial services firm
I personally have not used tech support, but we have other people on the team that do engage with the vendor more...
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Anonymous User
Integration Architect at a financial services firm
The technical support is good.
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James Cousins
IT Delivery Manager at a program development consultancy
The team used tech support during the original implementation to make sure that it was going well. And it went very...
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Anonymous User
Cloud Engineer at a tech vendor
Customer support is excellent; whenever I raise a ticket with the vendor, they immediately connect with me and help me.
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SrQA656894
Senior Software Engineer in Test at a tech vendor
I have only heard positive reviews.
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Anonymous User
Senior Systems Engineer at a insurance company
Technical support is good. There was only one time that I had to contact someone at two o'clock in the morning and...
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Anonymous User
Tech Lead Infrastructure at a financial services firm
We used tech support one time. We did in Fabric. We have internal cloud, called C3. So C3 and Fabric, we had a little...
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Anonymous User
Senior Systems Administrator Leader/Performance Engineer at a tech services company
Customer Service: 10 out of 10 as they are great to work with. Technical Support: 9 out of 10, but it could be 10 out...
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Anonymous User
Systems Admin
I have opened a couple tickets with technical support. I can't recall any of them off the top of my head, but I do...
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Anonymous User
Application Performance Engineer at a transportation company
When something goes wrong, support is unbelievable. I really can't expect that they are so slow in the support, which...
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Anonymous User
DevOps Consultant at a tech services company
I have not used the technical support.
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Anonymous User
Lead Performance Engineer at a retailer
We have used support quite extensively. We have had many very imperative tickets with them, and they are very...
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Anonymous User
VP at a financial services firm
We had to use technical support before, primarily in the areas of adding additional features to the product. For...
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Anonymous User
Application Performance Analyst at a computer software company
20 years exerience in application performance testing and analysis.
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Review 1 of 30

RémyMAURAS
Microsoft 365 Consultant at a tech services company
I have only used the documentation on the website, which has been technically sufficient to answer my questions. I...
Read full review of Change Auditor for Active Directory »
Seha R
Group Product Manager at a educational organization
The tool offers good technical support.
Read full review of Spotlight »
Roy Pollack
Advisor Application Architect at a government
Generally, erwin support was highly responsive. However, we did this installation while Erwin was transitioning to...
Read full review of erwin Data Intelligence »
Balamurugan Ramalingam
Senior Quality Assurance Consultant at a government
Since I did not face any issues with the solution, I had no reason to contact the technical support team.
Read full review of Toad for Oracle »
JorgeSanz
Data Governance Senior Advisor at a energy/utilities company
When we were working with third-party providers, they were giving very good support.
Read full review of erwin Data Modeler »
George Halkias
Technology Manager at a pharma/biotech company
Technical support has been pretty good. We've had licensing issues. There have also been some bugs that have been...
Read full review of erwin Data Modeler »
Anonymous User
Software Engineer Staff at a manufacturing company
Their technical support is very good.
Read full review of erwin Data Modeler »
Anonymous User
Help Desk Technician at a hospitality company
The technical support people are awesome. In the beginning, I dealt with a few of them that seemed like they just...
Read full review of KACE Systems Management Appliance (SMA) »
Carsten Buscher
IT Systems Administrator at a computer software company
We use their standard technical support and our experience with them has been great. Every time I have asked them...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Cyber and Information Security Officer at a energy/utilities company
I would rate the technical support very well as they are knowledgeable and quick to respond.
Read full review of Quest InTrust [EOL] »
Horacio Rojas
Works at a university
Support was always provided a fast and accurate response to our questions, issues, or even helping us implementing...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
System Administrator at a tech services company
Technical support has been good. When we log a case, we'll get a call within 24-48 hours. They help get issues...
Read full review of NetVault Plus »
Anonymous User
Director of IT at a non-profit
We use their regular tech support and that tech support is beyond savvy. Their tech support is stellar. They're...
Read full review of KACE Systems Management Appliance (SMA) »
Krisarlex Foronda
Senior Operations Manager at a manufacturing company
The customer service and support could improve their approach to questioning issues. They tend to ask questions one...
Read full review of Recovery Manager for Active Directory »
Anonymous User
Enterprise Architect at a university
Customer Service: Excellent customer service. Technical Support: Excellent, responsive and informed technical support.
Read full review of Corso Agile Enterprise Architecture [EOL] »
Sharon Allen
Sr. Manager, Data Governance at a insurance company
I use their technical support all the time. Sometimes it's just to ask them — because it's such a rich tool, they...
Read full review of erwin Data Modeler »
Anonymous User
Cloud Infrastructure Engineer at a renewables & environment company
They have an excellent and attentive support team!
Read full review of On Demand Migration »
VIJAY VERMA
IT Manager at a pharma/biotech company
Technical support from Quest is fine, although we don't require much in terms of support. When we have had to use it,...
Read full review of NetVault Plus »
Anonymous User
Computer Support Specialist at a financial services firm
The technical support is pretty good but we still have cases pending. There is one case that we have had open for...
Read full review of KACE Systems Management Appliance (SMA) »
Jose Luis Leon
Data Management & Automation Manager at a consultancy
The technical support is good. They are highly skilled.
Read full review of erwin Data Modeler »
Douglas Lima
Infrastructure Analyst at a consumer goods company
We use Quest Premier Support and contact them a lot. They have a Brazilian analyst who is very good to work with. He...
Read full review of KACE Systems Management Appliance (SMA) »
Michael Huffman
Server Administrator III at a university
Any time I've had to reach out to customer support for Quest KACE Systems Management Appliance (SMA), they have been...
Read full review of KACE Systems Management Appliance (SMA) »
Kenneth Slate
Sr. Database Administrator at a sports company
The technical support is really great. I've never had an issue that they weren't quick to jump on and get resolved...
Read full review of Foglight for Databases »
Anonymous User
Sr. Enterprise Architect at a tech services company
In terms of support, I couldn't be happier with Grace, erwin's support rep who provides us with fantastic support. We...
Read full review of erwin Evolve »
Anonymous User
Senior Systems Engineer at a computer software company
Excellent, very responsive, very friendly, knowledgeable and quick to assign to the correct support people, I've...
Read full review of Quest Foglight for APM [EOL] »
BlakeCheatham
Sr. Database Administrator at a tech vendor
Spotlight customer service is usually quite good. They are responsive and provide explanations when there is an issue...
Read full review of Spotlight »
Jim Marr
Analytics Delivery Manager at a computer software company
Erwin support is pretty good. We've had our struggles there and I've gone through a lot of tickets. I'd rate them an...
Read full review of erwin Data Intelligence »
Anonymous User
Developer at a tech vendor
Poor.
Read full review of Toad Data Modeler »
Anonymous User
Foglight Specialist
To be honest, we have stopped using customer support and technical support because of the slow pace in which our SR's...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
System Administrator at a computer software company
We do not subscribe to Quest Premier Support, where they are onsite with you. When we need to contact them, we either...
Read full review of NetVault Plus »

Review 1 of 30

Technical Support

No Data Available

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