Compare Dynatrace vs Ranorex

Dynatrace

Based on 364 reviews.

Ranorex

Based on 46 reviews.

Latest Research

Buyer's Guide

Ranorex Studio vs. SmartBear TestComplete

June 2026

SmartBear TestComplete vs. Ranorex Studio

Updated: June 2026

Sample Customers

Ranorex Studio

Siemens, TomTom, Adidas, Canon, Lufthansa, Roche, Cisco, Philipps, Dell, Motorola, Toshiba, Citrix, Ericsson, sage, Continental, IBM, Credit Suisse, Vodafone

Popular Solutions

17 reviews

0 reviews

1 reviews

0 reviews

Top Industries

Financial Services Firm

19%

Manufacturing Company

Computer Software Company

Construction Company

Manufacturing Company

14%

Outsourcing Company

10%

Computer Software Company

10%

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manish Indupuri
senior DevOps engineer at a tech services company
Our main use case for Dynatrace is that we deployed Dynatrace OneAgent across our AKS nodes to monitor pod level...
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AZLAN TAHIR
Manager Solution Architect at 1LINK
We have shortlisted application performance tools, and we are currently using Dynatrace Operator.
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Review 1 of 2

No Data Available

Customer Service

Gregor Liddell
Dynatrace Technical Consultant at Mediro ICT
The technical support is good.
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Manish Ved
Lead Infrastructure Domain Architect (Systems) at a healthcare company
I would rate the technical support of this solution a 10, on a scale from one to 10, with one being the worst and 10...
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FerencJordanics
System Engineer at a tech services company
I have contacted the support from Dynatrace and they are very good. I had only one question from the support and I...
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Vinothkumar Sugumar
Senior Software Engineer at a retailer
The customer support for Dynatrace is good.
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Varaprasad
Senior Technical Lead
I would rate the technical support of this solution an eight, on a scale from one to 10, with one being the worst and...
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Anonymous User
DevOps Consultant at a tech services company
I have not used the technical support.
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Anonymous User
IT Supervisor at a insurance company
They were pretty effective. We've had to open tickets a couple of times for their new features that we were trying to...
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Anonymous User
Director Business Operations at a financial services firm
My technical team probably might have contacted the technical support for installations, setups, and so on....
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Anonymous User
Chief Executive Officer at a comms service provider
I cannot provide specific details about their technical support as I am not in charge of that aspect.
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Anonymous User
Senior Software Engineer at a tech company
For some reason, we wanted to create a report about what is the maximum used end point or the maximum called end...
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Anonymous User
System Integrator
We have not needed tech support.
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Anonymous User
Senior System Engineer at Delta Air Lines (PreMerger NWA)
The technical support has been fair. We have Dynatrace folks still working on the implementation stage so we have not...
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Anonymous User
Consultant at a tech services company
Customer Service: Customer service is good. Technical Support: Technical Support is very good.
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Anonymous User
Monitoring Team Lead at a logistics company
I've never had to use technical support. The only time that we really needed support, we actually engaged with, not a...
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Anonymous User
Solution Management at a computer software company
Customer Service: First class support, via mail, telephone and even chat! Technical Support: Premium!
Read full review of Ruxit [EOL] »
Anonymous User
Systems Administrator III at a retailer
Customer Service: It's great. Technical Support: I haven't had to use it a lot.
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Anonymous User
IT Analyst Senior at a financial services firm
I personally have not used tech support, but we have other people on the team that do engage with the vendor more...
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Anonymous User
Monitoring Services Manager at Vitality Corporate Services Limited
The technical support is very good. They are always there and able to answer any query.
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Anonymous User
Senior Software Engineer at a tech vendor
We had training from them and they're all been knowledgeable. I'm happy with the training that they provided. Their...
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Anonymous User
Senior Software Engineer
They're very helpful. They help us get right to the problem.
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Anonymous User
Infrastructure Engineer at a insurance company
Over the years, they have been very good. Because of growth and popularity, it has been a little more challenging...
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Anonymous User
Manager Application Development at International Flavors & Fragrances Inc.
We did use technical support in the initial phase when we were struggling to get into the tool. We felt they were...
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Anonymous User
IT Manager
We use technical support several times a year. They are always quick to respond. They have been able to handle the...
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Stefano Ghelfi
Senior Analyst Programmer at a computer software company
The technical support is very good and they have a live chat. You can open the chat from the product and check any...
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Anonymous User
Technical Lead Java Applications at Mowhawk Industries
We used the Dynatrace three month package, where I worked with a technical support person for three months and she...
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Anonymous User
IT Architect Specialist/Manager at a tech services company
I'm working directly with sales and engineers from Dynatrace. They have been very supportive. They are very...
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Anonymous User
IT Director at a insurance company
We have a guardian that helps us. He's knowledgeable and gives us the right answers.
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Anonymous User
Platform Engineer at a financial services firm
Technical support is awesome. I primarily do DC RUM, but all of that is in Poland, and they are phenomenal.
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Luke Kabamba
Senior Solutions Architect at a tech services company
We didn't have to contact them because it was so great. The solution was taking care of itself. For example, if there...
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Anonymous User
IT Application Analyst Senior at a financial services firm
Tech support is good. They are really responsive to our support tickets. We work really closely. Not only do we have...
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Review 1 of 30

Thomas Bradley
Software Engineer at BAE Systems
Support was able to help us well during the initial setup.
Read full review of Ranorex Studio »
Anonymous User
ADS Enginner at a consultancy
Customer Service: 9/10. Technical Support: 9/10.
Read full review of Ranorex Studio »
Satheeshkumar Nagaraj
PLM Consultant at Thinkinnov Solution Technologies Private Limited
I have not contacted the support from Ranorex Studio because we have not had any issues.
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Anonymous User
QA Test Manager at Konica Minolta Business Solutions Europe GmbH
Communication with the Ranorex support was very effective and straightforward in early phase of incorporating Ranorex...
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Anonymous User
Product QA Architect at a tech services company
I’ve always found their support second to none. Responses to my questions were answered promptly and their technical...
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Anonymous User
Test Expert/Manager at a financial services firm
Working with customer support is very easy. They have a chat channel which you can talk to. They also have FQA so...
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Anonymous User
Professional QA Engineer at a computer software company
Customer Service: Ranorex are very polite to their customers. Technical Support: Their support is always there for...
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Anonymous User
Associate Lead Consultant in Quality Assurance and Testing (QAT) at a tech vendor
High – it was pretty easy to get help on things we were stuck on, especially in the early stages of product discovery.
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Anonymous User
SW Engineer at Descartes Systems Group
Ranorex support is speedy, reliable and very friendly.
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Anonymous User
Software Test Engineer at a financial services firm
Customer Service: 9/10 Technical Support: 9/10
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Anonymous User
QA Lead at a media company
Customer Service: Ranorex customer service has been prompt the couple of times I have contacted them. There was one...
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Anonymous User
Automation Software Engineer, CI/CD Implementation at a tech vendor
The support is pretty good, they have been able to work out some bugs with their licensing and they seems to be...
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Anonymous User
QA Analyst at a computer software company
Ranorex support team is really supportive and resolve issues as soon as possible.
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Anonymous User
Director Of Quality Assurance at a computer software company
We don't use Ranorex support often, but I'd say it's an eight out of 10. Part of the challenge is that they are over...
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Thangavel Sundaram
Test Manager/ QA Consultant at Aspire Systems
Customer Service: 7 out of 10 Technical Support: 8 out of 10
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Anonymous User
Associate Manager at a transportation company
I'm not sure who the support team is, and they've never contacted us. We have 15, 20, or more licenses from them, and...
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Anonymous User
Communications Infrastructure, QA Leader at a manufacturing company
We have been in contact with technical support and they are responsive. It is fair to say that they have resolved our...
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Anonymous User
Application Development Senior Analyst at a tech services company
I've never had a chance to interact with the service provider.
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Anonymous User
Test Automation Engineer at a computer software company
Customer Service: I would rate it positively since their feedback comes a very short time after the requested help,...
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Marvin Reekie
Quality Assurance Analyst at a legal firm
Technical support is basically email support. I don't really have to call in. When I do have a major issue, and I've...
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Anonymous User
Automation Engineer
Other then not being able to track down the issue above that was plaguing us for quite some time, the Ranorex...
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Anonymous User
Automation Tester at a tech services company
Technical support is very good, I would give them ten out of ten.
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FrancisPasini
Quality Control Analyst at SIA
The technical support can improve. When I contacted them they took a long time to answer questions. I rate the...
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Anonymous User
Systems Architect
The support for Ranorex is very good and fast. User requests are answered quickly.
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Anonymous User
Application Support Engineer at a financial services firm
Customer Service: Excellent – very quick and detailed responses. Technical Support: Excellent – very quick and...
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Anonymous User
Software QA Engineer at a tech services company
I haven't had to use technical support yet.
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Anonymous User
QA/Automation Specialist at a comms service provider
Customer Service: 8/10 Technical Support: 8/10
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Anonymous User
Software Test Engineer at a manufacturing company
In the rare cases where we have had to contact the technical support, the reply via email came relatively quickly.
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Anonymous User
Software Engineer at a tech services company
Customer Service: It's very good as I have interacted a lot with a number of people (especially Bassem and Bernhard)...
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Anonymous User
Associate Software Developer at a tech services company
Customer Service: 8/10. Technical Support: Ranorex has provided on-line training for my company, particularly for...
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Review 1 of 30

Technical Support

No Data Available

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