Compare Dynatrace vs Ranorex

Dynatrace

Based on 362 reviews.

Ranorex

Based on 46 reviews.

Latest Research

Buyer's Guide

Ranorex Studio vs. SmartBear TestComplete

January 2026

SmartBear TestComplete vs. Ranorex Studio

Updated: January 2026

Sample Customers

Ranorex Studio

Siemens, TomTom, Adidas, Canon, Lufthansa, Roche, Cisco, Philipps, Dell, Motorola, Toshiba, Citrix, Ericsson, sage, Continental, IBM, Credit Suisse, Vodafone

Popular Solutions

Dynatrace

19 reviews

Ruxit [EOL]

0 reviews

Ranorex Studio

0 reviews

Top Industries

Financial Services Firm

21%

Computer Software Company

Manufacturing Company

Government

Manufacturing Company

15%

Computer Software Company

12%

Financial Services Firm

10%

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manish Indupuri
senior DevOps engineer at a tech services company
Our main use case for Dynatrace is that we deployed Dynatrace OneAgent across our AKS nodes to monitor pod level...
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Review 1 of 1

No Data Available

Customer Service

Manish Ved
Lead Infrastructure Domain Architect (Systems) at a healthcare company
I would rate the technical support of this solution a 10, on a scale from one to 10, with one being the worst and 10...
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PankajSingh4
Senior Specialist at a tech services company
I consulted the Dynatrace technical support team one year ago and had a pleasant experience with the team. I'm rating...
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Clifford Neilson
Service Delivery Manager at a tech services company
I've had no issues with technical support.
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BasilJiji
System Engineer at a retailer
Technical support is highly responsive and expert, with users particularly valuing the Guardian Program for hands-on...
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Anonymous User
Co-Founder at a tech company
Customer Service: Very good Technical Support: Very good
Read full review of Ruxit [EOL] »
Anonymous User
Director at a tech company
We have never had an issue. We're pretty technical, so we can resolve things ourselves. I think, initially, we worked...
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Anonymous User
Sr.Tech.Analyst Monitoreo at a financial services firm
Support is okay but could be better and faster. The documentation for the tool could be better. The documentation...
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Anonymous User
Senior Systems Engineer at a insurance company
Technical support is good. There was only one time that I had to contact someone at two o'clock in the morning and...
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Anonymous User
Managing Director at a computer software company
The technical support is phenomenal - they have a call program called Dynatrace ONE, which is like a customer success...
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Anonymous User
CEO/Founder
We use tech support. How I would rate them depends. So some of our problems are quite complex, because of how we've...
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Chris Green
Technical Lead at a hospitality company
If we needed technical support, we usually call our account team to help us figure out where the errors are, whether...
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James Cousins
IT Delivery Manager at a program development consultancy
The team used tech support during the original implementation to make sure that it was going well. And it went very...
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Anonymous User
Senior Software Engineer
They're very helpful. They help us get right to the problem.
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Anonymous User
Gerente de Operaciones at a consultancy
Technical support has been really good. Truthfully, we seldom use it. However, when we use it, it's fast. It's...
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Anonymous User
Cloud Engineer at a tech vendor
Customer support is excellent; whenever I raise a ticket with the vendor, they immediately connect with me and help me.
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Anonymous User
Cloud Engineer at a tech services company
Their technical support is excellent.
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ReinhardWeber
Senior Product Manager at a tech vendor
The technical support is great. We have a pretty good contract with Dynatrace for contacting support. They are pretty...
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Anonymous User
Software Engineer at a financial services firm
I use Dynatrace technical support on a daily basis. They have a live chat within the tool and that comes for free...
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Anonymous User
Technical Manager at a tech services company
Everything is excellent with technical support. Some of their personnel are our main point of contacts. They are...
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Abhiram Gandhe
Principal Architect at a computer software company
We regularly connect with the technical support and obtain input from them. They are nice to work with, so we have...
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Bill Masters
Principal Engineer at a manufacturing company
We had a good experience working with their technical support.
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Anonymous User
Director Business Operations at a financial services firm
My technical team probably might have contacted the technical support for installations, setups, and so on....
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Anonymous User
Senior Manager at a financial services firm
I have only interacted with support a few times but the team works closely with them and gives good feedback. I rate...
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Anonymous User
Owner
Customer Service: Could be improved, but has everything to do with the merge of Compuware and dynaTrace. There is a...
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Anonymous User
Software Systems Analyst at a manufacturing company
We really need assistance directly from Dynatrace. We don't have a technically strong person internally to support...
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Anonymous User
Senior Specialist at a logistics company
I have not contacted any customer solution or support. Since we are still on the warranty period, we have still...
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Anonymous User
Cloud Solution Engineer at a financial services firm
Their technical support is brilliant. They are online 24/7. You go into a chat window, and you talk to their support...
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Anonymous User
Technical Associate at a manufacturing company
I think Dynatrace's customer service and technical support for this product is good. Out of five, it rates nearly...
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Anonymous User
Owner
Perfect support from Ruxit. We encountered an issue where it looked like that Ruxit caused performance and...
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Anonymous User
Senior Technical Systems Analyst at a financial services firm
Support has been very good. We are in constant contact with our sales engineer. They're very responsive, and anytime...
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Review 1 of 30

Thomas Bradley
Software Engineer at a tech vendor
Support was able to help us well during the initial setup.
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Anonymous User
Software QA Engineer at a tech services company
I haven't had to use technical support yet.
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Anonymous User
QA Analyst at a computer software company
Ranorex support team is really supportive and resolve issues as soon as possible.
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Anonymous User
Software Test Engineer at a tech company
It's good - 8/10.
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Anonymous User
Director Of Quality Assurance at a computer software company
We don't use Ranorex support often, but I'd say it's an eight out of 10. Part of the challenge is that they are over...
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Anonymous User
Application Support Engineer at a financial services firm
Customer Service: Excellent – very quick and detailed responses. Technical Support: Excellent – very quick and...
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Anonymous User
Test Expert/Manager at a financial services firm
Working with customer support is very easy. They have a chat channel which you can talk to. They also have FQA so...
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Anonymous User
Automation Software Engineer, CI/CD Implementation at a tech vendor
The support is pretty good, they have been able to work out some bugs with their licensing and they seems to be...
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Anonymous User
QA/Automation Specialist at a comms service provider
Customer Service: 8/10 Technical Support: 8/10
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Anonymous User
Software Test Engineer at a manufacturing company
In the rare cases where we have had to contact the technical support, the reply via email came relatively quickly.
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Thangavel Sundaram
Test Manager/ QA Consultant at a tech services company
Customer Service: 7 out of 10 Technical Support: 8 out of 10
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Anonymous User
Senior Consultant at a computer software company
I have not needed to contact support because issues are solved by an internal reporting manager. He seeks support for...
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Anonymous User
ADS Enginner at a consultancy
Customer Service: 9/10. Technical Support: 9/10.
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Anonymous User
Software Engineer at a tech services company
Customer Service: It's very good as I have interacted a lot with a number of people (especially Bassem and Bernhard)...
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FrancisPasini
Quality Control Analyst at a tech services company
I didn't have very many issues. The two or three that we did have, we received a reply within twenty-four hours. That...
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Anonymous User
Technical Intern at a tech vendor
I did not get to interact with the customer service.
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Marvin Reekie
Quality Assurance Analyst at a legal firm
Technical support is basically email support. I don't really have to call in. When I do have a major issue, and I've...
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Anonymous User
Communications Infrastructure, QA Leader at a manufacturing company
We have been in contact with technical support and they are responsive. It is fair to say that they have resolved our...
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Anonymous User
SW Engineer
Ranorex support is speedy, reliable and very friendly.
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Anonymous User
Associate Software Developer at a tech services company
Customer Service: 8/10. Technical Support: Ranorex has provided on-line training for my company, particularly for...
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Anonymous User
Developer/Test Automation Engineer at a insurance company
Customer Service: Ranorex’s customer service is outstanding. Technical Support: When something is out, I immediately...
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Anonymous User
Associate Lead Consultant in Quality Assurance and Testing (QAT) at a tech vendor
High – it was pretty easy to get help on things we were stuck on, especially in the early stages of product discovery.
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Anonymous User
Software Developer/Tester at a computer software company
Customer Service: It's above average. Technical Support: It's above average.
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Anonymous User
Automation Engineer
Other then not being able to track down the issue above that was plaguing us for quite some time, the Ranorex...
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Anonymous User
Test Automation Engineer at a computer software company
Customer Service: I would rate it positively since their feedback comes a very short time after the requested help,...
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Anonymous User
Professional QA Engineer at a computer software company
Customer Service: Ranorex are very polite to their customers. Technical Support: Their support is always there for...
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Anonymous User
Senior QA at a tech services company
We contacted customer service only for license-related queries. It was good.
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Anonymous User
Test Engineer at a newspaper
It's at a high level, as we always get a clear and fast answer. There’s also a lot of activity on the Ranorex forum.
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FrancisPasini
Quality Control Analyst at a tech services company
The technical support can improve. When I contacted them they took a long time to answer questions. I rate the...
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Anonymous User
QA Test Manager at a tech services company
Communication with the Ranorex support was very effective and straightforward in early phase of incorporating Ranorex...
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Review 1 of 30

Technical Support

No Data Available

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