Compare Dynatrace vs Ranorex

Dynatrace

Based on 365 reviews.

Ranorex

Based on 46 reviews.

Latest Research

Buyer's Guide

Ranorex Studio vs. SmartBear TestComplete

April 2026

SmartBear TestComplete vs. Ranorex Studio

Updated: April 2026

Sample Customers

Ranorex Studio

Siemens, TomTom, Adidas, Canon, Lufthansa, Roche, Cisco, Philipps, Dell, Motorola, Toshiba, Citrix, Ericsson, sage, Continental, IBM, Credit Suisse, Vodafone

Popular Solutions

20 reviews

0 reviews

1 reviews

0 reviews

Top Industries

Financial Services Firm

20%

Manufacturing Company

Computer Software Company

Government

Manufacturing Company

13%

Computer Software Company

10%

Financial Services Firm

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manish Indupuri
senior DevOps engineer at a tech services company
Our main use case for Dynatrace is that we deployed Dynatrace OneAgent across our AKS nodes to monitor pod level...
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AZLAN TAHIR
Manager Solution Architect at 1LINK
We have shortlisted application performance tools, and we are currently using Dynatrace Operator.
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Review 1 of 2

No Data Available

Customer Service

FerencJordanics
System Engineer at a tech services company
I have contacted the support from Dynatrace and they are very good. I had only one question from the support and I...
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RaidHammouri
Presales Engineer at 2P - Perfect Presentation
We can reach out to them directly through chat services within the platform itself, or we can contact their partners...
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FerencJordanics
System Engineer at a tech services company
The tool's support is hard to reach.
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Anonymous User
Senior Technical Systems Analyst at a financial services firm
Support has been very good. We are in constant contact with our sales engineer. They're very responsive, and anytime...
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Shikha Yadav
Senior Analyst APM at a manufacturing company
I have used technical support a lot of times, mostly for technical stuff. For example, on challenges that I am facing...
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Anonymous User
Senior Product Manager at a computer software company
The technical support is excellent and very fast. Not only do I get a quick response, but they're also able to close...
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Ratmir Balajayev
Head of Technical Department at Jetinfosystems Azerbaijan
My experience with Dynatrace customer service and support has been positive. The support team is responsive and...
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Anonymous User
IT Architect Specialist/Manager at a tech services company
I'm working directly with sales and engineers from Dynatrace. They have been very supportive. They are very...
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Avinash Podisetti
Architect at Highmark
I would rate the technical support very well. They work with the inside their development teams to get us the best...
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Anonymous User
Service Delivery Specialist at Experian
Support from Dynatrace is excellent. They are always on hand for any queries, demos, and/or issues.
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Rohit Ray
Software Test Engineer at Enova International
The technical support is readily available.
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Anonymous User
Technical Team Manager at a manufacturing company
We actively use the Expert Services from the vendor. They are certainly very knowledgeable on the solution. The...
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Anonymous User
Platform Engineer at a financial services firm
Anytime I can't find the answer immediately in docs or answers, I just open a ticket. They are very good about giving...
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Barry Pieper
Manager, Performance Engineering at Medica Health Plans
Tech support has generally been pretty good. We get good response. They have a thing called Dynatrace ONE and I find...
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Anonymous User
Senior Systems Administrator Leader/Performance Engineer at a tech services company
Customer Service: 10 out of 10 as they are great to work with. Technical Support: 9 out of 10, but it could be 10 out...
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Anonymous User
Senior Developer at a logistics company
I am more from the development team. We have a monitoring team, which is actually supporting Dynatrace with the help...
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Anonymous User
Senior Engineer at a financial services firm
I haven't had to use technical support, personally; I can't speak for anyone else at the organization.
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ReinhardWeber
Senior Product Manager at SAP CX
The technical support is great. We have a pretty good contract with Dynatrace for contacting support. They are pretty...
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Anonymous User
Software Engineer at a financial services firm
I use Dynatrace technical support on a daily basis. They have a live chat within the tool and that comes for free...
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Anonymous User
Architect Software Test Engineer at MAS Global Consulting
Excellent, a correct answer every time. Prompt support.
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Anonymous User
Sales Engineer at a computer software company
Support is great. You can go by email and things, but also by chat. There's a chat functionality inside of the...
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Abhiram Gandhe
Principal Architect at a computer software company
We regularly connect with the technical support and obtain input from them. They are nice to work with, so we have...
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Anonymous User
Module Lead
Customer Service: 7/10. Technical Support: 7/10.
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Anonymous User
Platform Engineer at a financial services firm
Technical support is awesome. I primarily do DC RUM, but all of that is in Poland, and they are phenomenal.
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Anonymous User
Chief Executive Officer at a comms service provider
I cannot provide specific details about their technical support as I am not in charge of that aspect.
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Anonymous User
ECOM Engineer at a retailer
We just submit a ticket, and it will probably take them one day. That's sufficient for us, for now. The resolution...
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Anonymous User
Consultant at a tech services company
Customer Service: Customer service is good. Technical Support: Technical Support is very good.
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Anonymous User
Solutions Developer at a retailer
I have not used technical support but I think my coworker has. He has recommended it to me. He's like, "If you have...
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Anonymous User
Service Operations Manager at a media company
We have used them extensively. They are very eager to help.
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Anonymous User
Manager Of Technology Development
We have a guardian. We don't actually call technical support. We have somebody on-prem. He's knowledgeable and almost...
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Review 1 of 30

Thomas Bradley
Software Engineer at BAE Systems
Support was able to help us well during the initial setup.
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Aws V
IT Team Leader -Automation Manager at Citco
The customer service and support are quite well. They're reachable, and they provide proper guidance.
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Anonymous User
Test Expert/Manager at a financial services firm
Working with customer support is very easy. They have a chat channel which you can talk to. They also have FQA so...
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Marvin Reekie
Quality Assurance Analyst at a legal firm
Technical support is basically email support. I don't really have to call in. When I do have a major issue, and I've...
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Anonymous User
Product QA Architect at a tech services company
I’ve always found their support second to none. Responses to my questions were answered promptly and their technical...
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Anonymous User
Software Engineer at a tech services company
Customer Service: It's very good as I have interacted a lot with a number of people (especially Bassem and Bernhard)...
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FrancisPasini
Quality Control Analyst at SIA
I didn't have very many issues. The two or three that we did have, we received a reply within twenty-four hours. That...
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Anonymous User
Application Development Senior Analyst at a tech services company
I've never had a chance to interact with the service provider.
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Satheeshkumar Nagaraj
PLM Consultant at Thinkinnov Solution Technologies Private Limited
I have not contacted the support from Ranorex Studio because we have not had any issues.
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Anonymous User
Automation Software Engineer, CI/CD Implementation at a tech vendor
The support is pretty good, they have been able to work out some bugs with their licensing and they seems to be...
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Anonymous User
Systems Architect
The support for Ranorex is very good and fast. User requests are answered quickly.
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Thangavel Sundaram
Test Manager/ QA Consultant at Aspire Systems
Customer Service: 7 out of 10 Technical Support: 8 out of 10
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Anonymous User
Software Test Engineer at a financial services firm
Customer Service: 9/10 Technical Support: 9/10
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Anonymous User
Associate Lead Consultant in Quality Assurance and Testing (QAT) at a tech vendor
High – it was pretty easy to get help on things we were stuck on, especially in the early stages of product discovery.
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Anonymous User
Associate Software Developer at a tech services company
Customer Service: 8/10. Technical Support: Ranorex has provided on-line training for my company, particularly for...
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Anonymous User
ADS Enginner at a consultancy
Customer Service: 9/10. Technical Support: 9/10.
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Anonymous User
Director Of Quality Assurance at a computer software company
We don't use Ranorex support often, but I'd say it's an eight out of 10. Part of the challenge is that they are over...
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Anonymous User
Principal Engineer at a manufacturing company
The solution's technical support team could be responsive.
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Anonymous User
QA Test Manager at Konica Minolta Business Solutions Europe GmbH
Communication with the Ranorex support was very effective and straightforward in early phase of incorporating Ranorex...
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Anonymous User
Professional QA Engineer at a computer software company
Customer Service: Ranorex are very polite to their customers. Technical Support: Their support is always there for...
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Anonymous User
Test Engineer at a newspaper
It's at a high level, as we always get a clear and fast answer. There’s also a lot of activity on the Ranorex forum.
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Anonymous User
Software Developer/Tester at a computer software company
Customer Service: It's above average. Technical Support: It's above average.
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Anonymous User
Software Test Engineer at a manufacturing company
In the rare cases where we have had to contact the technical support, the reply via email came relatively quickly.
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Anonymous User
QA Lead at a media company
Customer Service: Ranorex customer service has been prompt the couple of times I have contacted them. There was one...
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FrancisPasini
Quality Control Analyst at SIA
The technical support can improve. When I contacted them they took a long time to answer questions. I rate the...
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Anonymous User
Associate Manager at a transportation company
I'm not sure who the support team is, and they've never contacted us. We have 15, 20, or more licenses from them, and...
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Anonymous User
QA Analyst at a computer software company
Ranorex support team is really supportive and resolve issues as soon as possible.
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Anonymous User
Software Test Engineer at a tech company
It's good - 8/10.
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Anonymous User
QA/Automation Specialist at a comms service provider
Customer Service: 8/10 Technical Support: 8/10
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Anonymous User
Senior QA at a tech services company
We contacted customer service only for license-related queries. It was good.
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Review 1 of 30

Technical Support

No Data Available

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