Compare Dynatrace vs Sysdig

Dynatrace

Based on 353 reviews.

Sysdig

Based on 13 reviews.

Latest Research

Buyer's Guide

Dynatrace vs. Sysdig Monitor

July 2025

Sysdig Monitor vs. Dynatrace

Updated: July 2025

Buyer's Guide

Dynatrace vs. Sysdig Monitor

July 2025

Dynatrace vs. Sysdig Monitor

Updated: July 2025

Sample Customers

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

Sysdig Monitor

SAP Concur, Goldman Sachs, Worldpay by FIS, Cisco, Experian, Home Office, Societe Generale, Sunrun. More here: https://sysdig.com/customers/

Popular Solutions

12 reviews

0 reviews

7 reviews

1 reviews

Top Industries

Financial Services Firm

23%

Computer Software Company

10%

Manufacturing Company

Government

Financial Services Firm

17%

Computer Software Company

16%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anand_Kumar
Enterprise Architect at DXC Technology
There are three major things that I look for. The first is that it is undoubtedly tier one, as per Gartner. This...
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Review 1 of 1

Md. Olid Hasan Bhuiyan
Site Reliability Engineer at ReliSource
During my undergraduate studies, I investigated how the frequency or order of actions within a specific system...
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KS10
Senior Presales Consultant at Techlab security
Sysdig Secure is used for cloud-native infrastructure, application monitoring, and detection response.
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Review 1 of 2

Customer Service

Sathis-Kumar
Senior Manager at Bank of America
I have only interacted with support a few times but the team works closely with them and gives good feedback. I rate...
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RaidHammouri
Presales Engineer at 2P - Perfect Presentation
We can reach out to them directly through chat services within the platform itself, or we can contact their partners...
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DermotCasey
Principal Technology Consultant at Vodafone
I haven't had to deal with them too much. I would rate it as average. It has been good enough, but I haven't had too...
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Anonymous User
Developer at a tech services company
Regarding the customer support, they were very few instances that I have used them, but I would not say I use them...
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Anonymous User
Software Engineer at a financial services firm
I use Dynatrace technical support on a daily basis. They have a live chat within the tool and that comes for free...
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Ratmir Balajayev
Head of Technical Department at Jetinfosystems Azerbaijan
My experience with Dynatrace customer service and support has been positive. The support team is responsive and...
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Anonymous User
Sr.Tech.Analyst Monitoreo at a financial services firm
Support is okay but could be better and faster. The documentation for the tool could be better. The documentation...
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Anonymous User
Enterprise Systems Technology Monitoring at a insurance company
I evaluate technical support on a criteria of: * Did they help solve my problem? * How long did it take them to help...
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Anonymous User
Manager Custom Solutions at Nemours
I have used technical support in the past and they are pretty quick to respond. The other thing is, the APM community...
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Anonymous User
Regional Sales Manager at a tech services company
I do not talk to technical support. Our clients talk to Dynatrace. All our clients inquiries are directed to Dynatrace.
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AndreCosta
Data Engineer Manager at Creditas
The technical support is quite good. There is also very good documentation on the solution if you need it. Overall,...
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Olive Kusumbara
Consultant at a tech services company
Technical support is good. They provide a webchat that responds almost immediately. In terms of ticketing, with a...
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Mark Kaplan
Senior Director IT at BARBRI Inc.
Their technical support is the best ever. I know I sound like a broken record, but we get chat support on the...
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Anonymous User
Manager of DevOps at a hospitality company
The technical support is excellent.
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Anonymous User
Application Analyst at Farm Bureau Insurance Of Mi
Mike Ditmar is probably one of the best engineers that I have ever worked with. If he does not know the answer, he is...
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Anonymous User
Senior Architect at a healthcare company
We've spoken with tech support several times. We've used them to answer questions and to help us get more value out...
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Anonymous User
Module Lead
Customer Service: 7/10. Technical Support: 7/10.
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Ruan Van Staden
Academic Application Support at a university
Every now and again, we contact technical because we have a few questions and they are very responsive and helpful....
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Anonymous User
Monitoring Team Lead at a logistics company
I've never had to use technical support. The only time that we really needed support, we actually engaged with, not a...
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Anonymous User
Senior Systems Engineer at a transportation company
We haven't used technical support.
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Anonymous User
Cloud Engineer at Clearsale
Their technical support is excellent.
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Anonymous User
V.P. - Pre-Production Performance Architect at a financial services firm
Customer Service: It's excellent. Technical Support: It's excellent.
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Anonymous User
Senior Director at a financial services firm
As our adoption was in its infancy, we had the physical Dynatrace guardians, local from local areas, if you will, in...
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Anonymous User
Monitoring Observability Specialist at a financial services firm
The solution's technical support is extremely good. If in our company, we are stuck with something, Dynatrace's...
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Anonymous User
Senior Performance Engineer at a tech vendor
They're very quick, they're always on top of our questions. Most of the issues are getting resolved quickly. I can...
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Anonymous User
Consultant at Infosys Technologies Ltd
Whenever I reach out to technical support, they are helping us. There's no point at which I would say they're not...
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Anonymous User
Application Support Analyst
We used a guardian to begin with. He trained us and helped us quite a bit. I think we had him for about six months....
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Anonymous User
Application Performance Engineer at a transportation company
When something goes wrong, support is unbelievable. I really can't expect that they are so slow in the support, which...
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Anonymous User
Architect Software at Desjardins
I do not deal directly with the support team of Dynatrace. We always have special work to do when we deal with them....
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Anonymous User
Senior Software Engineer
They're very helpful. They help us get right to the problem.
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Review 1 of 30

Peter Du
CISO at a recruiting/HR firm
I would rate their customer service an eight out of ten purely because I have it in a proactive manner. I meet our...
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Miguel Angel Cuesta Bravo
System Administrator at Vermont Solutions
We have a direct contact with the support.
Read full review of Sysdig Secure »
SunilKumar28
DevOps Specialist at a manufacturing company
They were well aware of our potential purchase, so their responsiveness was quite high. Even though the initial free...
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Mario Simko
Observability team leader at SAP concour
We regularly reach out to them with any questions, even minor ones, as that's the support they offer us. I'm not sure...
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Firat Y.
Security Consultant at a tech services company
The support team is awesome.
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Anonymous User
Works at a tech company
Great. Always supportive and doing all they could to help out. Had a few calls and got to talk with an engineer about...
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Anonymous User
IT Manager at a tech services company
Our technicians do not often ask for support, however, the support is okay. The questions they asked were handled...
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Anonymous User
Cybersecurity Sales Specialist at a outsourcing company
The technical support offered by the vendor is good. The technical support is very knowledgeable. I rate the...
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Dan185638
Global Information Security Officer at a tech services company
I rate Sysdig support 8 out of 10. We have an assigned Sysdig Solutions Architect who we meet with every 2 weeks. He...
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KS10
Senior Presales Consultant at Techlab security
Customer support for Sysdig Secure could improve, especially in hiring more staff to cover different time zones and...
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Review 1 of 10

Technical Support

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