Compare Elastic vs Rapid7

Elasticsearch is a search server based on Lucene. It provides a distributed, multitenant-capable full-text search engine with a RESTful web interface and schema-free JSON documents. Elasticsearch is developed in Java and is released as open source under the terms of the Apache License. Elasticsearch is the second most popular enterprise search engine. Shay Banon created Compass in 2004. Elasticsearch BV was founded in 2012 to provide commercial solutions around Elasticsearch and related software.

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Sample Customers

Elastic Security

Texas A&M, U.S. Air Force, NuScale Power, Martin's Point Health Care

Elastic Observability

PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank

NetFort LANGuardian

City of Armadale, NCG Group, King Faisal Hospital

Rapid7 InsightOps

Trimble Navigation Limited

Rapid7 InsightIDR

Liberty Wines, Pioneer Telephone, Visier

Rapid7 InsightConnect

Starr Companies, Landmark Health

Popular Solutions

Elastic Search

27 reviews

Elastic Security

13 reviews

Elastic Observability

11 reviews

Rapid7 InsightVM

14 reviews

Rapid7 InsightIDR

8 reviews

Rapid7 Metasploit

10 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

11%

Government

Manufacturing Company

Computer Software Company

12%

Financial Services Firm

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Louis McCoy
Director, Software Engineering at a tech vendor
Our main use case for Elastic Search is primarily for application search and document discovery. We built an...
Read full review of Elastic Search »
SyedAli17
Assistant Director at PTA
In Pakistan, the telecom sector requires centralized monitoring for all telecom operators and ISPs. All cellular...
Read full review of Elastic Security »
Mohammed-Abdelalim
Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.
A typical use case for Elastic Observability is a centralized logging system. That's what it does. My relationship...
Read full review of Elastic Observability »
Lakshmi Bodepu
Senior Consultant at Skillfield
I work as an Elastic consultant, so I am interested in learning about other tools. The ability to deploy Elastic...
Read full review of Elastic Stack »
Mohammed-Abdelalim
Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.
I am considered an expert in Elastic Observability in the Middle East. During my experience, I have worked heavily on...
Read full review of Logstash »

Review 1 of 5

Shritam Bhowmick
Vulnerability Management Lead at garrett
Our main use case for Rapid7 InsightAppSec is to perform internal assessment of applications and external facing...
Read full review of Rapid7 InsightAppSec »
ChennaRao Vemula
Senior Cloud Security Engineer at a educational organization
We have been using it for almost four years. We are one of the top first customers who implemented it. It's a cloud...
Read full review of Rapid7 InsightCloudSec »
FurqanLatif
Senior Manager - Pre-Sales at Trillium Information Security Systems
The main use case is the vulnerability assessment of their assets. Assets include Windows or Linux platforms. This is...
Read full review of Rapid7 InsightVM »
Anonymous User
Head of Sales Services Department at a comms service provider
I use Rapid7 Metasploit as a distributor, as an integrator, and as a user. I use Rapid7 Metasploit in my company...
Read full review of Rapid7 Metasploit »
Hiroshi Watanabe
Marketing Expert at J's communication
The typical use case for Rapid7 MDR is that it is highly valued. It is not so bad, but competition with EDR is tough....
Read full review of Rapid7 MDR »

Review 1 of 5

Customer Service

Walter Renzo Muñoz Arellano
Solution Archietect at Simi.OS
Elastic Enterprise Search's tech support is good but it could be improved.
Read full review of Elastic Search »
Anshuman Kishore
Director Product Development at Mycom Osi
We've dealt with technical support in the past and have had very positive experiences. We are satisfied with the...
Read full review of Elastic Search »
Rodolfo Marques
System Architect at Banco do Brasil S.A.
I've never directly worked with technical support. We have our own support comprised of our own employees. I do not...
Read full review of Elastic Search »
SyedAli17
Assistant Director at PTA
The technical support for Elastic Security is quite responsive. Most of the time when my team encounters issues, they...
Read full review of Elastic Security »
Aria Amini
Data Engineer at Behsazan Mellat
There has not been a need to use customer service or support because of the vast amount of reliable forums available...
Read full review of Elastic Search »
Dave Ezrakhovich
Site Reliability Engineering at WiseTech Global
Their documentation is commendable as it provides a clear understanding of their offerings. Also, the accessibility...
Read full review of Elastic Search »
HamadaElewa
Technical Sales Manager at Spire Solutions
Elastic Stack's support team is not good. What makes the tool useful is that most of the SOC people in my company...
Read full review of Elastic Stack »
Mustafa Duran
I Specialist Security Engineer I at Platin Bilisim
The technical support is responsive and helpful. They were very helpful. I would rate technical support a 10.
Read full review of Elastic Security »
Adelina Craciun
Product Owner at Swisscom
The support is really prompt, and we don't have anything to complain about. We have probably only opened five tickets...
Read full review of Elastic Observability »
Randall Hinds
Program Manager - Enterprise Command Center at a financial services firm
Not applicable, for my team's experience with ELK. Being a FOSS, there is limited support from Elastic without a...
Read full review of Elastic Search »
Erik De Decker
Owner & director at Pulsar ICT
I work on part of the team that deals with technical support issues. There's a good community around the solution....
Read full review of Elastic Search »
Anonymous User
Manager at a tech services company
We do not yet currently use a full technical support plan. We are not really using the product extensively enough to...
Read full review of Elastic Search »
Kumar Mahadevan
IT Infrastructure Analyst at AG Group
The customer service is very good.
Read full review of Elastic Search »
Maria Foss
Chief Operating Officer / SR. Project Manager at SCS
The technical support is adequate.
Read full review of Elastic Security »
Anonymous User
Data Engineer at a financial services firm
I have not used the support from the vendor.
Read full review of Elastic Observability »
Anonymous User
I.T. Manager at a healthcare company
I did contact them one time when an upgrade process went awry and they were able to resolve the issues and take care...
Read full review of Elastic Beats »
Anonymous User
NOC Manager/Network Administrator at a tech vendor
Technical support is good. We're satisfied with the level of support we receive.
Read full review of Elastic Beats »
Anonymous User
IT Secuirty Architect at a insurance company
Not really, because I'm not the engineer and so most problems appear during the installations or maintenance and I'm...
Read full review of Elastic Search »
Anonymous User
Devops/SRE tech lead at a transportation company
Due to the fact that we have a paid version of the product, technical support has been fine. We've been satisfied...
Read full review of Elastic Security »
Syed Waqar Uddin
Chief Cloud Architect at a tech services company
Customer service and support are good, though we haven't needed to reach out significantly as it has been stable.
Read full review of Elastic Observability »
Yogesh-Sharma
DevOps Engineer at a computer software company
We were using the open source version. Community support is good.
Read full review of Elastic Security »
Steve Drill
VP Platform Engineering at Hydrogen
I've never dealt with technical support. I can't speak to how helpful or responsive they are.
Read full review of Elastic Security »
Anonymous User
Security Operation Center Analyst at Sadad
I do not use the commercial version so I cannot comment on technical support. The open-source community is very...
Read full review of Elastic Security »
Anonymous User
Big Data Team Leader at a tech services company
The customer support is good. You have support from all project stages, beginning with the architecture. And after...
Read full review of Elastic Security »
KentJones
Engineer at Raytheon Technologies
Because we're using open source, we're not getting technical support, we get whatever we need from the open source...
Read full review of ELK Kibana »
Anonymous User
DevOps/System Administrator at a consultancy
To date, we haven't had the chance to use Elasticsearch's technical support.
Read full review of Elastic Search »
TeguhBudyantara
Professional Services Manager at PT Korelasi Persada Indonesia
Elastic support is good.
Read full review of Elastic Security »
Anonymous User
Former CISO | Cyber Security Enthusiast at a tech services company
I haven't had to reach out to technical support.
Read full review of Elastic Security »
Anonymous User
Cyber Security Consultant at a tech services company
There is no technical support for the open-source, free version.
Read full review of Elastic Security »
Anonymous User
Murex Consultant at a tech services company
I follow their forum and blogs, and I have also asked questions directly to their technical department. I would say...
Read full review of Elastic Search »

Review 1 of 30

Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
For InsightVM the technical support from Rapid7 has been good. If we create a ticket, we get feedback. But right now,...
Read full review of Rapid7 AppSpider »
Prasanth Prasad
Chief Technology Officer at a tech vendor
I rate the technical support a six to seven out of ten.
Read full review of Rapid7 InsightIDR »
Shritam Bhowmick
Vulnerability Management Lead at garrett
I have a very good impression of Rapid7's technical support. They have provided excellent technical support, and they...
Read full review of Rapid7 InsightAppSec »
JensWolf
Systems Administrator at Gernandt & Danielsson Advokatbyrå KB
The speed of response from the technical support team may vary since I purchased it from a reseller in Sweden and not...
Read full review of Rapid7 InsightIDR »
Aakash Shankar
Senior Cybersecurity Solutions Engineer at Trillium Information Security Systems
Regarding technical support for Rapid7 InsightAppSec, they usually respond within one or two days. I think the...
Read full review of Rapid7 InsightAppSec »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The solution's technical support is very poor. Their responses are delayed and don't meet the timelines.
Read full review of Rapid7 Metasploit »
Krzysztof Witko
IT Security Engineer at a financial services firm
Technical support has been very helpful and responsive. We are satisfied with their level of support.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Manager at a financial services firm
Technical support is okay. If you access its resources online, it's quite helpful. However, if you need to contact...
Read full review of Rapid7 Metasploit »
Anonymous User
Enterprise ICT Security Architect at a tech services company
The technical support is very nice. They are good and they listen to the customers, which is very important in my...
Read full review of Rapid7 InsightVM »
Hiroshi Watanabe
Marketing Expert at J's communication
The technical support from Rapid7 MDR is adequate, rating approximately six out of ten. The lower tier support is not...
Read full review of Rapid7 MDR »
Ryan Witt
IT Security Architect at a government
The technical support have been a pleasure to work with.
Read full review of Rapid7 InsightVM »
JoChaiyut
Product Manager at Bizinfo
I have not used the technical support.
Read full review of Rapid7 InsightIDR »
Kjell Morkeng
Head of Cyber security analysis at DNV Poland Sp. z o.o.
Rapid7's technical support is brilliant, responsive, and professional.
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security Manager at a educational organization
Tech support is satisfactory.
Read full review of Rapid7 InsightVM »
Roy Jones
Cloud Architect at SofLabTech
It wasn't good, but the response was fast. The response was "we don't know, and we'll put this to the development...
Read full review of Rapid7 InsightCloudSec »
Davide Baudanza
CoFounder & Head of Technology at intuity
The technical support is very good and respond quickly when there is a problem.
Read full review of Rapid7 InsightIDR »
Natthapong Fongsin
Assistant Technical Manager at a tech services company
We would sometimes need to reach out to technical support. This was only in instances when the product would crash or...
Read full review of Rapid7 InsightAppSec »
Anonymous User
Security Solution Engineer II at a security firm
They are responsive, but there is scope for improvement. I would rate them an eight out of ten.
Read full review of Rapid7 InsightIDR »
Damir Miklavčič
Security Analyst at Zavarovalnica Triglav dd
Approximately a year ago, we had an issue with the dashboard. We contacted technical support to ask a question....
Read full review of Rapid7 InsightVM »
Anonymous User
Network Support Engineer at a tech services company
The technical support team is good.
Read full review of Rapid7 InsightIDR »
Anonymous User
Systems Administrator at a university
Great.
Read full review of Rapid7 InsightOps »
Anonymous User
Research Special Projects Lead at a university
Customer Service: Excellent. Technical Support: Excellent.
Read full review of NetFort LANGuardian »
Anonymous User
Owner at a tech services company
The tech support was very helpful. Actually, I knew a couple of them so it was very helpful. I would give their tech...
Read full review of Rapid7 InsightVM »
DineshSeyyadri
Cyber Security Architect at a healthcare company
They're very knowledgeable. They respond fast. They were able to help me. I would rate them a five out of five.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Application Security Engineer at a tech services company
It's fair, although more in-depth usage case studies and documentation are offered for a purchased licence.
Read full review of NT OBJECTives NTOSpider [EOL] »
Zain Rehman
Manager SecOps at a financial services firm
The technical support is very helpful, but too slow. Overall, it usually takes 24 hours for them to reply, but the...
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security Officer at a tech vendor
Technical support is excellent both technically, timely, and professional throughout any incident or enhancement...
Read full review of Rapid7 InsightIDR »
Anonymous User
Technical Consultant at Yip Intsoi
I've been in contact with technical support in the past. they're very good. We're satisfied with the level or...
Read full review of Rapid7 InsightVM »
Anonymous User
Database Administrator at a educational organization
Among the best! Their support responds promptly. They fully resolve issues before closing tickets.
Read full review of Rapid7 InsightIDR »
Anonymous User
Material Coordinator at a energy/utilities company
The support that we are receiving at this time is from our partner who handles the issue with the vendor if needed.
Read full review of Rapid7 InsightVM »

Review 1 of 30

Technical Support

No Data Available

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