Compare Emplifi vs Zendesk

Emplifi

Zendesk

Based on 81 reviews.

Sample Customers

Emplifi Platform

Domino's, Land O'Lakes, McCormick & Co., B&G Foods, Bush Brothers & Company

Zendesk

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Popular Solutions

Zendesk

13 reviews

BIME Analytics [EOL]

0 reviews

Zendesk Messaging

2 reviews

Top Industries

No Data Available

Performing Arts

Computer Software Company

Manufacturing Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

AmandaSanchez
Consultant and Startup Founder at a consultancy
I have not used Zendesk for a few years now, but when I did at TOPs Software, I used it for four years to set up...
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Jairo Vega
Technical Support Engineer/ QA at a computer software company
We tried to implement a 24/7 kind of global support with Zendesk, so we enabled Talk and enabled chat and ticketing,...
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Anonymous User
Manager of Network Development

Read full review of BIME Analytics [EOL] »

Review 1 of 3

Customer Service

No Data Available

Jairo Vega
Technical Support Engineer/ QA at a computer software company
My experience with Zendesk's customer support has not been positive. When I open a ticket for a bug, it often does...
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JohanSkibdahl
CEO at a tech services company
The technical support provided by Zendesk has been very satisfactory. While instant resolution is ideal, they...
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JohanSkibdahl
CEO at a tech services company
Zendesk Messaging would be recommended to other companies.
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AmandaSanchez
Consultant and Startup Founder at a consultancy
We loved being able to track everything about tickets, including their open times and notifications for users...
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Anonymous User
Manager, Production Services at a tech services company
I'm not sure about the customer support for Zendesk.
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Anonymous User
IT Specialist at a non-profit
Customer Service: 6/10 – usually helpful but sometimes very slow. Technical Support: 6/10 – usually helpful but...
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Anonymous User
Client Support Manager – Night Shift at a marketing services firm
Pretty fast, the first-tier agents will sort your tickets within one to two hours.
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Abha Jhunjhunwala
Staff Technical Writer at a tech services company
I have been in contact with Zendesk support. They have different levels with different levels of support. We are an...
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Anonymous User
Application Support Specialist at a construction company
I personally never had to call Zendesk for tech support or customer service. That was funneled through a different...
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CezarCardon
FinancialForce FFA and Salesforce CPQ Consultant at a tech services company
Support is not great. Their support is that specific support you get from a big American tech company. For example,...
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Anonymous User
Operations Intelligence at a transportation company
Customer Service: Never talk to them, we talk to our global IT. Technical Support: Never talk to them, we talk to our...
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Anonymous User
Project Manager/Product Owner at a tech services company
I've never been in touch with Zendesk technical support. I met with the vendor and they were very, very helpful. We...
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Anonymous User
Senior Sales Engineer at a computer software company
During the early years, we were not viewed as a very large (or important) customer, but as we started to grow and...
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Anonymous User
Customer Experience Lead at a tech services company
10/10 - they helped me solved my problem and to understand how it works.
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Anonymous User
Account Coordinator at a tech vendor
Customer Service: I believe the company had a trial period with SalesForce, but switched to Zendesk because of the...
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Anonymous User
Director of IT at a computer software company
It's stellar.
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Anonymous User
Chief Solutions Officer at a computer software company
BIME has been very responsive thus far and we have been sending in features requests that we would like to see...
Read full review of BIME Analytics [EOL] »
Anonymous User
Consultant en organisation & chargé de mission à l'international
Customer Service: I would give the customer service a rating of 10/10. Technical Support: I would give the technical...
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Anonymous User
Sales and Data Analyst at a tech services company
8.5/10 - They have a chat feature to answer questions while the user is working on the BIME platform. They respond in...
Read full review of BIME Analytics [EOL] »
Anonymous User
Institutional Sales Executive (Head of APAC region) at a financial services firm
They have a very good Q&A page/system, I will give them the best rating.
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Anonymous User
Head of Customer Service at a hospitality company
Customer Service: Mainly it's been good. Technical Support: Mainly it's been good.
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Anonymous User
Consultant / Public Speaking / Writing
8/10
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Anonymous User
Senior Operations Manager at a tech services company
It's a solid 7/10 for specific contacts, and it would be higher including my account managers in two different...
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Anonymous User
Application Support Specialist at a construction company
Customer Service: I never had to call customer service. That was done by the admin person. Technical Support: I...
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Anonymous User
Consultant en organisation & chargé de mission à l'international at a consultancy
I would give the technical support a 9/10 rating.
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Anonymous User
Marketplace Integrity Specialist at a comms service provider
Customer Service: Zendesk has great customer service and there are rarely technical issues. Technical Support: I have...
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Anonymous User
IT Support Technician at a consultancy
We have had excellent response time from Zendesk and issues are usually fixed quickly.
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Jose Barbosa
CEO at a tech services company
We had no problems with their technical support.
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Anonymous User
Risk Analyst at a financial services firm
10/10 as they are prompt, courteous, and is available 24/7 via a wide array of channels. Zendesk's team was really...
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Anita Orioma
Customer Success Manager
Their support team from Zendesk is excellent, similar to what you have in Freshdesk.
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Review 1 of 30

Technical Support

No Data Available

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