Compare Enghouse Interactive vs SAP

Enghouse Interactive

SAP

Based on 1580 reviews.

Sample Customers

Syntellect CosmoCom

Helly Hansen, PlaceMakers, Scottish Borders Council, Spotless Group Limited, Affinion International, Green Mountain Energy, Metro Bank, MobilePeople

SAP Business Communications Manager

Kaeser Kompressoren

Popular Solutions

SAP S/4HANA

61 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

SAP ERP

17 reviews

Top Industries

No Data Available

Manufacturing Company

13%

Computer Software Company

10%

Financial Services Firm

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Ramesh Pampana
Manager, SAP Practice at a computer software company
With SAP S/4HANA Cloud, we are doing migrations, spin-offs, starboards, and implementations. We are doing end-to-end...
Read full review of SAP S/4HANA Cloud »
Achmad Dimyati
IT Service Management Team Lead at a financial services firm
From my experience with SAP ERP, it is being used for many things. I started from a manufacturing company where it...
Read full review of SAP ERP »
PawanDihiye
Manager at Adidas
The use cases for SAP Signavio Process Intelligence vary depending on the industry, and recently, I have worked on a...
Read full review of SAP Signavio Process Intelligence »

Review 1 of 5

Customer Service

No Data Available

StephenThorne
Practice Lead at Omnitell Tech
I've been dealing with SAP now for over 25 years. I would rate their technical support a three or four out of ten.
Read full review of SAP Master Data Governance »
SanjeevKumar14
Senior Manager at a tech vendor
We've gotten in touch directly with SAP NetWeaver support, for example, with expediting OSS messages we've raised....
Read full review of SAP NetWeaver »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
Regarding technical support, after a recent licensing issue caused a temporary halt, we realized the importance of...
Read full review of SAP PowerDesigner »
Sudhir Kanakoti
SAP BIBO Consultant at NTT Data
I had a couple of requests and the support team for SAP Analytics Cloud was good. On a scale of one to five, I'm...
Read full review of SAP Analytics Cloud »
Majid-Mustafa
Senior SAP Technical Consultant at Tallimax Consultancy
After the successful implementation of S/4HANA for a client, technical support is available 24/7 because the client...
Read full review of SAP S/4HANA Cloud »
Hatem Mohamed NageebSalama
Technical Account Manager at Seidor
As a partner, my company provides customer service 24/7 all over the globe. My company has support in eighty-eight...
Read full review of SAP Business One »
FranciscoSantos
Director at Pixel Studio PTY
The support classifies your incidents as low priority, medium priority, and high priority. Usually, I am classified...
Read full review of SAP Data Services »
Bruno Spiazzi
Business Process Analyst at Marcopolo SA
I would rate the technical support of this solution a seven, on a scale from one to 10, with one being the worst and...
Read full review of SAP CRM »
Srini-Dhanaraj
Founder & CEO at imfine.club
If the solution doesn't work as expected, we will raise a ticket with the support team, and the support persons will...
Read full review of SAP CRM »
Ketty Mondoringin
Talent Acquisition, Rewards, and HR Digitalization Department Manager at PT. Chandra Asri Petrochemical Tbk.
I have contacted the technical support for the solution. The response from the solution's technical support was fast....
Read full review of SAP SuccessFactors »
Fachlul Infithar
IT PMO at a financial services firm
We got the principal support from SAP. We also have support from a business partner to do all the implementation and...
Read full review of SAP HCM »
Kumar Saurav
Director - SAP BTP at Incture
We have had a good experience with customer service and support. Previously, I played the role of technical support...
Read full review of SAP Master Data Governance »
Chakrapani Mishra
Practice Head at Arete Global
The customer service and support are good.
Read full review of SAP S/4HANA »
Anonymous User
SAP Jam Consultant
Technical support is good. Product manuals are good to excellent as well.
Read full review of SAP Jam »
Shili Ma
Consultant at HAND Enterprise Solutions LTD.
I used to contact SAP to ask for help with SAP HANA, and I'm giving the SAP support team a six out of ten.
Read full review of SAP HANA »
Hara Prasad
Head of Department ERP at The Singareni Collieries Company Limited
Regarding support, whenever we are creating a ticket for any problem, we want the solution immediately at the...
Read full review of SAP Cloud Platform »
Anonymous User
Senior Manager at a computer software company
The technical support is okay but we sometimes struggle to get the responses in a timely manner. It's generally okay,...
Read full review of SAP Master Data Governance »
Anonymous User
Assistant Professor at a university
Regarding SAP Business Warehouse technical support, if your system is live and it's been running for a long time, the...
Read full review of SAP Business Warehouse »
StéphanBloch
Consultant Expert SAP PI / SAP PO at BS - Int Consulting
I have not contacted SAP customer support in the last 10 to 13 years. My experience and the internet have been enough...
Read full review of SAP Process Orchestration »
GB432
Manager of Architecture/Design at a government
Not good. SAP does resolve issues in time.
Read full review of SAP BusinessObjects Business Intelligence Platform »
MarkVoges
Head of Global Operation Excellence at a media company
I have no experience with technical support. However, in the past four or five months, I have received calls from...
Read full review of SAP Signavio Process Manager »
MarinusEber
Partner at PricewaterhouseCoopers
Their technical support team is quite responsive but we are so deep in the details that we are really challenging...
Read full review of SAP Signavio Process Manager »
Akhilesh Narayanan
Tech Lead, Database Section. at a comms service provider
The quality of support from SAP is very good; if it's a known problem, they will have a knowledge base, so we will...
Read full review of SAP IQ »
A K 18
Director of Infrastructure at a university
We haven't contacted them yet. We were working with an implementation partner, and they also had an implementation...
Read full review of SAP S/4HANA Cloud »
AnilKumar38
Project Manager - Analytics at Mindsprint
Sometimes, the response from technical support is very slow, but at other times, the issue is resolved quickly. When...
Read full review of SAP NetWeaver Business Warehouse »
Rahul Lamba
Senior Functional Consultant at Cognitus Consulting
We had a good experience with technical support. They know what they're doing and the response time was good.
Read full review of SAP S/4HANA »
Anonymous User
Principal Consultant - SAP HANA,BW,BusinessObjects BI at a tech services company
It's very good.
Read full review of SAP Lumira »
Anonymous User
DGM HR at a comms service provider
It has good support.
Read full review of SAP ERP »
Anonymous User
SAP Certified BI, BOBJ, BODS Consultant at a healthcare company
Technical support is 10/10.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Ahmed Abdelhady
Executive Manager & CO. Founder at Phoenix Consulting
Technical support from SAP nowadays is not at the same level as in the old days. I can rate it as six.
Read full review of SAP HANA »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.