Compare Enghouse Interactive vs SAP

Enghouse Interactive

SAP

Based on 1639 reviews.

Sample Customers

Syntellect CosmoCom

Helly Hansen, PlaceMakers, Scottish Borders Council, Spotless Group Limited, Affinion International, Green Mountain Energy, Metro Bank, MobilePeople

SAP Business Communications Manager

Kaeser Kompressoren

Popular Solutions

SAP S/4HANA

61 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

9 reviews

Top Industries

No Data Available

Manufacturing Company

13%

Computer Software Company

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Salman Mukhtar Baig
SAP Technical Manager at a manufacturing company
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at a computer software company
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Analytics Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
ShahzadRafique
Head of Product strategy (Mobility & Islamic Banking) at a computer software company
It was basically for branchless banking and mobile wallet. There are multiple use cases built on top of that...
Read full review of SAP Mobile Platform »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

Customer Service

No Data Available

Mehboob AalamMughal
Senior SAP-ABAP Lead Consultant at a consultancy
I rate the support five out of ten because we needed the support and communication while deploying the solution and...
Read full review of SAP Process Orchestration »
Wonjae BAE
Senior Managing Director at a tech services company
Technical support is good.
Read full review of SAP Analytics Cloud »
Sara Kadry
HR Digital Transformation Senior Manager at a healthcare company
Sometimes the tech support is good and they have quick responses, and sometimes we face delays in the response. I...
Read full review of SAP HCM »
Rajkumar V P
Director & CHRO at a computer software company
Technical support is a strong team.
Read full review of SAP HCM »
Joyee Sen
SAP Service Delivery Manager at a computer software company
The technical support is very knowledgeable and provide good service.
Read full review of SAP HANA »
Bassem Mohammed
IT Application Manager at a manufacturing company
Regarding technical support from SAP HANA Cloud, they have specific rules in place, and it depends on whether you are...
Read full review of SAP HANA Cloud »
AbhishekKalra
Manager Advisory Services at a consultancy
The technical support from SAP is quite mature. It's been five to seven years, so the product is now getting into the...
Read full review of SAP S/4HANA »
AhmedHaridy
Managing Director at a computer software company
The solution's support is very good.
Read full review of SAP Single Sign-On »
Kumar Saurav
Director - SAP BTP at a tech services company
Technical support is quite good, no complaints there.
Read full review of SAP S/4HANA »
Devang_Shah
Leadership-SAP Operations and Technologies- Global Delivery Hub at a wholesaler/distributor
SAP's technical support is very good, depending on your contract. It's based on the support contract; if there's...
Read full review of SAP Process Orchestration »
Sohail Ali
Assistant Vice President at a tech services company
I've contacted SAP support many times, and they've been very helpful.
Read full review of SAP Business One »
Shahid Latif
Business Intelligence Analyst at a engineering company
Customer Service: N/A Technical Support: N/A
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
SAP Consultant at a educational organization
Technical support could be more helpful.
Read full review of SAP HCM »
Dr Rajiv Yadav
SVP at a financial services firm
The interviewee never needed to contact SAP technical team for support.
Read full review of SAP SuccessFactors »
Mauro Del Quondam
IT Development Director at a media company
We have only used support a few times for some minor issues, such as the production system blockage, and our...
Read full review of SAP ERP »
Anonymous User
Hr Solution Architect at a mining and metals company
Of course, the level of technical support depends on your support model and whether you are taking the support...
Read full review of SAP SuccessFactors »
RahulGupta5
Lead Engineer at a tech vendor
SAP's technical support sometimes takes longer to respond.
Read full review of SAP Cloud Platform »
Anonymous User
Senior Consultant, Predictive Analytics at a tech services company
Have not needed as yet.
Read full review of SAP Predictive Analytics »
Anonymous User
Business Intelligence Applications Team Leader at a energy/utilities company
Customer Service: Patchy. Depending on the product with the issue (eg WebI or Information Steward) the responses can...
Read full review of SAP BusinessObjects Business Intelligence Platform »
NizarAhmad
BI & EIS Manager at a manufacturing company
We have used technical support for this solution several times and it is very nice. They come back with responses...
Read full review of SAP Cloud Platform »
Shanker Duraibabu
SAP SuccessFactors Center of Excellence at a tech services company
I would give technical support a rating of 7/10.
Read full review of SAP SuccessFactors »
MARTIN BAÑALES
Independent Consultant at a retailer
The customer service and support team are good. I rate them an eight out of ten.
Read full review of SAP CRM »
Mostafa Ali
BI Lead Consultant at a computer software company
I am satisfied with SAP's technical support team; they provide very good support.
Read full review of SAP Analytics Cloud »
YamenZarnaji
SAP Project Manager at a manufacturing company
The solution's technical support is weak. They have not taken care to put in place any certified consultants that...
Read full review of SAP SuccessFactors »
André Sutter
Head of Business Process Management at a manufacturing company
Support has a fast response to questions/issues.
Read full review of SAP Signavio Process Manager »
Anonymous User
IT at a marketing services firm
I am satisfied with the technical support provided by SAP. I would rate their technical support as excellent.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Engagement Manager at a computer software company
I didn't have any experience with them because we had an internal IT team that used to support us. They might have...
Read full review of SAP SuccessFactors »
Anonymous User
Senior Consultant at a tech company
8/10. Customer service is good, but it still can be further improved in terms of response times with issue fixes.
Read full review of SAP Lumira »
ShrikanthMaddirela
Associate VP, SAP at a tech vendor
I would rate customer service a ten out of ten.
Read full review of SAP S/4HANA »
Eliram Yakar
Team leader SAP Development at a tech services company
I encountered issues due to human error. SAP support solved the problems. Technical support for customers has...
Read full review of SAP ERP »

Review 1 of 30

Technical Support

No Data Available

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