Compare EnterpriseDB vs SolarWinds

EnterpriseDB

Based on 12 reviews.

SolarWinds

Based on 425 reviews.

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

EDB Postgres Enterprise Manager

Ericsson, KT Corporation, Clear Capital

SolarWinds Database Performance Analyzer

GSI Commerce, Liquid Digital Media, ProLogis, Indiana University

Popular Solutions

EDB Postgres Advanced Server

4 reviews

EDB Postgres Enterprise Manager

0 reviews

EDB Postgres Replication Server

0 reviews

SolarWinds NPM

13 reviews

SolarWinds Server and Application Monitor

7 reviews

SolarWinds NetFlow Traffic Analyzer

9 reviews

Top Industries

Financial Services Firm

17%

Comms Service Provider

Manufacturing Company

Computer Software Company

Financial Services Firm

Manufacturing Company

Government

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Munirathnakumar Si
Senior Principal Cyber Security Consultant - Cloud and Container at Standard Chartered Bank
There are no specific use cases associated with the product. For my personal use, I installed EDB Postgres Advanced...
Read full review of EDB Postgres Advanced Server »
BharathKumar2
Database Administrator at Cartrack
We are using EDB Postgres Replication Server for replicating many servers, such as single servers and various standby...
Read full review of EDB Postgres Replication Server »
Raghu Suthapalli
Associate Technical Architect at CES
The tool helps us to create dashboards.
Read full review of EDB Postgres Enterprise Manager »

Review 1 of 3

Kalyan Kothali
Associate Vice President at Wissen infotech
Customers usually use SolarWinds Hybrid Cloud Observability for infrastructure monitoring. Cloud and on-premises...
Read full review of SolarWinds Hybrid Cloud Observability »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
For Zoho, we did OP Manager, Audit Security, AD Security and Asset Management, Patch Management. These things we are...
Read full review of SolarWinds Web Help Desk »
Raja Xabi
Technical Manager at APRAL
I assess the impact of the alerting and reporting capabilities of SolarWinds NetFlow Traffic Analyzer by using email...
Read full review of SolarWinds NetFlow Traffic Analyzer »
NikhilKalwint
Technical Specialist at ServiceIO
We are monitoring all the infrastructure with SolarWinds Server and Application Monitor, which means our physical...
Read full review of SolarWinds Server and Application Monitor »
Vivek Jaiswal
Manager IT at a manufacturing company
SolarWinds NPM is used to monitor all our servers and key network devices such as core switches and firewalls, along...
Read full review of SolarWinds NPM »

Review 1 of 5

Customer Service

BharathKumar2
Database Administrator at Cartrack
The support from EDB Postgres Replication Server has been very good.
Read full review of EDB Postgres Replication Server »
Laksiri Bala
DB Architect / Consultant at Virtusa Global
Their technical support is quite good. Even for installation issues, support is readily available and competent.
Read full review of EDB Postgres Advanced Server »
Munirathnakumar Si
Senior Principal Cyber Security Consultant - Cloud and Container at Standard Chartered Bank
As it is an open-source product, I did not get any technical support.
Read full review of EDB Postgres Advanced Server »
Anonymous User
Student at a university
Postgres has excellent documentation, which is very comprehensive and includes diagrammatic representations and...
Read full review of EDB Postgres Advanced Server »
Anonymous User
Senior Manager Global Database Services at a manufacturing company
I do not have any direct contact with technical support.
Read full review of EDB Postgres Advanced Server »
Yemi Dalley
Software Engineering Manager at a tech vendor
I haven't used EDB Postgres Advanced Server technical support.
Read full review of EDB Postgres Advanced Server »
Anonymous User
Director of IT Maintenance Department at a financial services firm
We have contacted technical support in the past, but it is mostly if we need some additional information about things...
Read full review of EDB Postgres Advanced Server »
Anonymous User
Software Engineer at a computer software company
We didn't get any support and used Google to search about issues.
Read full review of EDB Postgres Advanced Server »
Anonymous User
Enterprise Programmes Architect at a logistics company
We are one of the largest corporations in the world so our exectation and support given was extremely high. Would...
Read full review of EDB Postgres Advanced Server »
Gopi_P
Data Engineer at a consultancy
The documentation is excellent. It covers everything you need to know, including how the features work and how to set...
Read full review of EDB Postgres Advanced Server »

Review 1 of 10

Subhajit Nag
Senior Process Associate at Tata Consultancy Services
The technical support is good from SolarWinds Virtualization Manager. The response has been fast.
Read full review of SolarWinds Virtualization Manager »
MarioMartinez
Senior Service Delivery Manager at Softtek
One of the large issues is support because our contact doesn't specify SLAs. When we escalate issues, we don't have...
Read full review of SolarWinds Network Device Monitor »
Anil Rao
Vice President Delivery & Operations at Rezilyens
I found that the technical support from SolarWinds was not really very good. Technical support is a bit difficult....
Read full review of SolarWinds Web Help Desk »
Daniel Penn
Consultant at a computer software company
The technical support was quite responsive. There were not many problems, but they solved all of them and were easy...
Read full review of SolarWinds IPAM »
KhalidOmer
Data Center Engineer at a retailer
The technical support is good. They are very responsive. I would rate it an eight out of ten.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Kalyan Kothali
Associate Vice President at Wissen infotech
The technical support of SolarWinds Hybrid Cloud Observability is okay. I would rate it 7 for the technical support....
Read full review of SolarWinds Hybrid Cloud Observability »
Rafal-Stas
CEO at Greeneris Sp. z o.o.
The solution's technical support is helpful. I rate the technical support a nine out of ten.
Read full review of SolarWinds Security Event Manager »
Ravi Khanchandani
Founder Director at Techsa Services
I would rate their technical support a little lower than expected, so there is room for improvement.
Read full review of SolarWinds Database Performance Analyzer »
Tochukwu Uzomba
Solutions Architect at Boch Systems Company Limited
They have good technical support. I have not requested support myself because SolarWinds handles direct deployments.
Read full review of SolarWinds NPM »
RajeshB
Server and Network Monitoring Manager at a consultancy
A number of times, I have contacted SolarWinds technical support. Depending the issue, sometimes they will just ask...
Read full review of SolarWinds NPM »
AbdulKader Mohandes
Senior Systems Engineer at Al Jazeera Media Network
I rate SolarWinds support nine out of 10. SolarWinds support is excellent.
Read full review of SolarWinds NPM »
Anonymous User
Systems Administrator at a tech services company
SolarWinds has a community called Thwack. That is where I get most of my help. I would give it the highest rating.
Read full review of SolarWinds NPM »
Anonymous User
Lead Analyst at a integrator
Reaching the solution's technical support team is the biggest challenge. We don't get the support on time.
Read full review of SolarWinds Serv-U File Transfer Protocol Server »
Anonymous User
Infrastructure Manager at a recreational facilities/services company
I have not used technical support for Passportal.
Read full review of SolarWinds Passportal »
Anonymous User
Network & Security Services Manager
Customer Service: They have an excellent sales team however, they do not negotiate maintenance. So while you may get...
Read full review of SolarWinds NPM »
Anonymous User
Senior Technical Engineer at a tech vendor
The support is good. Previously, the support was not good. However, they've improved it over the last two years. 2020...
Read full review of SolarWinds Security Event Manager »
SumitKumar1
SolarWinds SME at a sports company
I just recently raised an issue with support. Apart from that, I haven't had any issues with NCM. I had issues with...
Read full review of SolarWinds Network Configuration Manager »
Romario Martin
Database Administrator at a financial services firm
The support team is excellent, very responsive, and quick to address issues based on severity.
Read full review of SolarWinds Database Performance Analyzer »
Waseem Khan
Network/Systems Administrator at TRSP
Up to now, we haven't opened any cases to tech support. Our local support is helping us to deal with the issues and...
Read full review of SolarWinds NPM »
Anonymous User
IT Expert & Data Center Manager at a financial services firm
We haven't called the technical support team. There wasn't enough SolarWind's documentation to fine tune the system.
Read full review of SolarWinds NPM »
Anonymous User
IT Director at a construction company
At times, it’s been difficult to get through. However in the past twelve months, they have reformed their ways and...
Read full review of SolarWinds Virtualization Manager »
Anonymous User
Quality Control/ Clinical Research Associate at a pharma/biotech company
I have contacted the support from SolarWinds Security Event Manager and they are good.
Read full review of SolarWinds Security Event Manager »
JulieZompanti
Assistant Director of Information Technology at TOWN OF CULPEPER
Although technical support is adequate, it could be better, but that appears to be the situation in the majority of...
Read full review of SolarWinds NPM »
Pedro Farrell
Manager at Barbados Water Authority
We dealt with customer service and support once for a license issue, and they resolved our concerns swiftly.
Read full review of SolarWinds NPM »
Anonymous User
IT - Server Administration
Customer Service: I think it's decent although a team mate generally makes the support calls. Technical Support: In...
Read full review of SolarWinds Virtualization Manager »
Anonymous User
ISO at a manufacturing company
I am very satisfied with their technical support.
Read full review of SolarWinds Security Event Manager »
Anonymous User
Vice President Of Global Operations at a computer software company
We didn't always get the responsiveness that we needed in terms of the level of urgency. If it was something where it...
Read full review of SolarWinds NPM »
Anonymous User
Quick Launch Team Lead at a tech services company
Technical support is superb. Not only is the actual technical support very knowledgeable, but the user community at...
Read full review of SolarWinds NPM »
Anonymous User
Network Systems Engineer at a financial services firm
I rate technical support everywhere from poor to great. Lately, it’s been getting better and better. But in the past,...
Read full review of SolarWinds NPM »
A.J. DiLorenzo
Senior Systems Administrator at Privia Health
Customer Service: SolarWinds customer service has always been excellent and extremely helpful. One of the better...
Read full review of SolarWinds Virtualization Manager »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.