Compare Everbridge vs PagerDuty

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay

xMatters

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

PagerDuty Operations Cloud

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

Popular Solutions

xMatters

0 reviews

Everbridge IT Alerting

0 reviews

Everbridge Mass Notification

1 reviews

PagerDuty Operations Cloud

59 reviews

Top Industries

Financial Services Firm

14%

Manufacturing Company

Construction Company

Performing Arts

Financial Services Firm

13%

Performing Arts

11%

Manufacturing Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Dean-Robinson
Sr. Developer at a media company
The primary purpose of the solution is to manage callouts to support staff for groups based on incidents created by...
Read full review of xMatters »
Chris Saenz
System engineer at Azusa Pacific University
I work for a university and we use Everbridge for mass notifications for either emergencies or regional events that...
Read full review of Everbridge Mass Notification »
TimWhite
Assistant Director Emergency Preparedness at Prime Healthcare Services
We use it for mass notifications in the event of a large-scale incident that's going to impact a number of...
Read full review of Everbridge Control Center »
Anonymous User
Crisis Management Director at a healthcare company
Currently, we use it for two different things. One is from an intel perspective where, within VCC, we have the assets...
Read full review of Everbridge IT Alerting »

Review 1 of 4

Daksh Yamal
Senior Software Engineer at Infosys
PagerDuty Operations Cloud serves as our centralized incident management and on-call response solution for our hybrid...
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Review 1 of 1

Customer Service

Nikita Chandapur
Software QA Analyst at ViaSat
I have not contacted them myself, and I don't know if my company had to do it.
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Chris Saenz
System engineer at Azusa Pacific University
We've gotten pretty good technical support. We haven't engaged with them for anything super complex. Over the last...
Read full review of Everbridge Mass Notification »
Joseph Yin
Business Applications Analyst at a comms service provider
xMatters doesn't own our content. They provide support activity, assisting our users in configuration, but xMatters...
Read full review of xMatters »
Larry Radtke
Intermediate Infrastructure Software Administrator at Gordon Food Service
Their support has been fantastic. We have regular meetings with account managers and even tech managers on that side....
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Dean-Robinson
Sr. Developer at a media company
The technical support is excellent; whenever I needed support, I immediately received an email acknowledging the...
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Anonymous User
Development Manager at a non-profit
I would give them an excellent rating. They've been extremely responsive and always work an issue until it's fully...
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Anonymous User
ITSM Tools Lead at a energy/utilities company
Support has been great. They responded very quickly to all the support cases that I have submitted.
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Anonymous User
Manager - Situational Awareness Engineering at a transportation company
Their support is awesome. If I have a question I can always ask. Also the account owners and the sales engineers are...
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Anonymous User
Associate Director of Emergency Management at a university
The customer support is excellent, and we're delighted by how quickly they respond. We recently had a minor issue,...
Read full review of Everbridge Mass Notification »
Anonymous User
Manager at a transportation company
We don't have that many problems with Everbridge. The couple of times I've had to engage with tech support they've...
Read full review of Everbridge IT Alerting »
Anonymous User
Public Information Officer at a government
I've contacted their tech support. They're relatively easy to get hold of. I've reached out to them at night, and...
Read full review of Everbridge Mass Notification »
Sam M Cohen
Lead Consultant, Owner and Founder at a tech consulting company
I would say that their support is above average, although not exceptional. It depends, in part, on who you were...
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Anonymous User
Senior Principal Engineer, Network Systems at a comms service provider
They answered my questions. It was more of a knowledge-type inquiry, not necessarily a problem, but we rarely have to...
Read full review of Everbridge IT Alerting »
Anonymous User
Sr Systems Administrator at a pharma/biotech company
Tech support is excellent; very responsive and they provide good follow-up.
Read full review of Everbridge IT Alerting »
Anonymous User
Director, Information Services at LINARO LTD
The staff for xMatters is brilliant. When we first started using xMatters we were on their free plan. The great thing...
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Ruben Boiardi
IT Consultant at SELF
Everbridge's tech support was really excellent. They were on the ball, they had answers to our questions. They made...
Read full review of Everbridge IT Alerting »
Anonymous User
Protective Services Manager at a government
The technical support is good; everyone has been very happy with their responses and materials. There is also an...
Read full review of Everbridge Mass Notification »
Nicola Ayonoadu
Senior Service Delivery Manager at Telegraph Media Group
I've never had a problem with xMatters, per se. The only thing for which we contact xMatters is if we're trying to...
Read full review of xMatters »
John Paul Pammit
ITSM Lead at a manufacturing company
The support has been excellent. They are very knowledgeable and approachable. I work with a person who was kind...
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DavidTutko
Manager of Incident Command at West Corporation
The technical support is very good. Whenever I've got an issue, I talk to either support or my direct contacts. My...
Read full review of Everbridge IT Alerting »
David Paul
Lead Pipeline Designer/GIS Specialist at a consultancy
Tech support is excellent. They are very responsive. We are able to reach them very quickly. On a scale of one to 10,...
Read full review of Everbridge IT Alerting »
Anonymous User
Instructional Technologist at a university
I rate Everbridge support a nine out of ten. I haven't used technical support much, but our account manager is...
Read full review of Everbridge Mass Notification »
Anonymous User
Director at a healthcare company
I rate Everbridge's support a ten out of ten. I've logged a few tickets over the years. Their team is responsive and...
Read full review of Everbridge Mass Notification »
Anonymous User
ITSM Process Manager at a financial services firm
The tech support is great. They're almost always able to solve my issues pretty quickly.
Read full review of Everbridge IT Alerting »
Anonymous User
IT Resiliency Consultant at a manufacturing company
I am not always pleased with the service level where we are receiving from the Everbridge technical support team. On...
Read full review of Everbridge Mass Notification »
Anonymous User
Principal Program Manager at a energy/utilities company
I rate xMatters support 10 out of 10. I've never contacted xMatters support, but I think it's good. I've had regular...
Read full review of xMatters »
Rohan Samudre
Staff Platform System Admin at BMC Software, Inc.
The technical support team is really helpful. They know what we are asking and what we are looking for. They don't...
Read full review of xMatters »
Anonymous User
Office of the CIO, Service Excellence at a agriculture
Their first-line tech support is good, but I think their method of providing support deserves some very real...
Read full review of Everbridge IT Alerting »
Chris Quinlan
Director Of Service Operations at Finastra
The technical support is excellent. They certainly have different layers of support based on what you need and what...
Read full review of Everbridge IT Alerting »
Anonymous User
Director - IT at a tech consulting company
Everbridge's tech support is amazing. I've been in IT for the last 20 years and I've had a lot of interaction with a...
Read full review of Everbridge IT Alerting »

Review 1 of 30

PrashantGupta2
Software Engineer L2 at a tech vendor
I often communicate with the technical support and customer service of PagerDuty Operations Cloud when needed.
Read full review of PagerDuty Operations Cloud »
Harshal Salim M K
Site Reliability Engineer at Equifax Inc.
Regarding PagerDuty Operations Cloud tech support, I personally have not escalated any issues, but my team has...
Read full review of PagerDuty Operations Cloud »
Keshav Ray
Technical Lead at ScaleWorx
PagerDuty Operations Cloud does not require any maintenance from our end.
Read full review of PagerDuty Operations Cloud »
Syed Mohammad Arshad
Vice President - Operations and Client Services at a financial services firm
I rate PagerDuty support 10 out of 10. The support is knowledgeable and responsive. They set up video calls to walk...
Read full review of PagerDuty Operations Cloud »
Pramodh M
DevSecOps Consultant at a tech services company
So far, we have not reached out to their support team. We were able to support the customers with the solution that...
Read full review of PagerDuty Operations Cloud »
Aashish Bhandari
Dev Ops Engineer | Cloud Cost Optimization at HCLSoftware
I do not have direct contact with PagerDuty Operations Cloud tech support or customer service teams, but my senior...
Read full review of PagerDuty Operations Cloud »
JeremyEmmett
Sr Director - Global Support APJ at HashiCorp
The customer service was amazingly good. They helped us build our event routing.
Read full review of PagerDuty Operations Cloud »
DeepakReddy
Senior Dev Ops Engineer at Scaler Academy
I would rate customer support a seven out of 10.
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Mukesh Ts
Software Developer at Webspruce
The customer support is adequate; usually, they respond and help us fix issues during integration. It was helpful.
Read full review of PagerDuty Operations Cloud »
Don Meyers
Data and integrations director at KnowBe4
I rate PagerDuty support 10 out of 10.
Read full review of PagerDuty Operations Cloud »
Daksh Yamal
Senior Software Engineer at Infosys
PagerDuty customer support has been solid for us, especially for a platform that handles critical incident response....
Read full review of PagerDuty Operations Cloud »
Yousef Almomani
Systems Engineer at a consultancy
We did not try to reach out to customer service because we did not face any issues.
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Ajaykumar Gupta
Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank
I have not needed to contact the customer support of PagerDuty Operations Cloud, as they provided thorough knowledge...
Read full review of PagerDuty Operations Cloud »
Punit Anand
Senior Site Reliability & Observability Engineer at ParentPay Group
I have no complaints about customer service because PagerDuty Operations Cloud is an incident management tool and it...
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Binaya Moharana
System Administrator And Application Support at ICE
I can give PagerDuty Operations Cloud a rating of a minimum of 7.5 to eight for technical support.
Read full review of PagerDuty Operations Cloud »
Arkajit Das
CTO at Fraoula
Customer support for PagerDuty Operations Cloud is quite effective.
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Yash Dhawan
Tech Ops Engineer at Zeller
I have never contacted the technical support team of PagerDuty Operations Cloud. The application was pretty much...
Read full review of PagerDuty Operations Cloud »
Michael Blonsky
Devops manager at a pharma/biotech company
I have not had the need to contact the vendors.
Read full review of PagerDuty Operations Cloud »
Prathik Rokhade
Associate Sr. Manager at Financial Insight Technology, Inc.
It has a good API for integrating with apps and good documentation. We seldom ask the support team for help. The app...
Read full review of PagerDuty Operations Cloud »
Gilad Karmy
Tier 4 Support Team Leader at a comms service provider
I myself have not had to work with support very much, but I understand from my team that they are good and have...
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Anonymous User
Ai Engineer at a financial services firm
We have not used customer support explicitly.
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Anonymous User
Principal Incident Commander at a tech vendor
The customer support of PagerDuty Operations Cloud is pretty helpful.
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Anonymous User
On-Air IT System Specialist at a marketing services firm
Customer Service: Pretty good up there. I've never had to wait over 24 hours to get support. Technical Support:...
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Anonymous User
Agile PLM Practice Lead at a tech services company
I've opened one support ticket. They were very responsive; answered within a few hours.
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Anonymous User
Lead Platform at a tech services company
I don't think I have ever needed customer support because our usage and the lack of issues may prevent any corner...
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Anonymous User
Sr. Specialist at a tech vendor
We have not directly used PagerDuty Operations Cloud support, but we are satisfied with the support we receive. I...
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Nambi Srinivasan
Senior SRE at IBM
My interaction with PagerDuty Operations Cloud's customer support mainly focused on customizing our workflows. They...
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Anonymous User
Sr. Windows Systems Administrator at a financial services firm
Customer Service: It's very good. Technical Support: It's very good.
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Adil Ustad
Senior Software Engineer at LTM
I did not have to reach customer service because the product has been stable and reliable, and I can say it is really...
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Chandrakanth Sangale
Network Operations Center Engineer at HTC Global Inc
I have created tickets with PagerDuty Operations Cloud support. In those scenarios, I received good responses from...
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Review 1 of 30

Technical Support

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