Compare Everbridge vs PagerDuty

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay

xMatters

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

PagerDuty Operations Cloud

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

Popular Solutions

xMatters

0 reviews

Everbridge IT Alerting

1 reviews

Everbridge Mass Notification

1 reviews

PagerDuty Operations Cloud

6 reviews

Top Industries

Computer Software Company

18%

Financial Services Firm

12%

Manufacturing Company

Government

Computer Software Company

15%

Financial Services Firm

11%

Performing Arts

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Dean-Robinson
Sr. Developer at a media company
The primary purpose of the solution is to manage callouts to support staff for groups based on incidents created by...
Read full review of xMatters »
Chris Saenz
System engineer at Azusa Pacific University
I work for a university and we use Everbridge for mass notifications for either emergencies or regional events that...
Read full review of Everbridge Mass Notification »
TimWhite
Assistant Director Emergency Preparedness at Prime Healthcare Services
We use it for mass notifications in the event of a large-scale incident that's going to impact a number of...
Read full review of Everbridge Control Center »
Anonymous User
Crisis Management Director at a healthcare company
Currently, we use it for two different things. One is from an intel perspective where, within VCC, we have the assets...
Read full review of Everbridge IT Alerting »

Review 1 of 4

JeremyEmmett
Sr Director - Global Support APJ at HashiCorp
Initially, I started using it for managing on-call schedules. As the tech stack developed, we began using it for...
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Review 1 of 1

Customer Service

Larry Radtke
Intermediate Infrastructure Software Administrator at Gordon Food Service
Their support has been fantastic. We have regular meetings with account managers and even tech managers on that side....
Read full review of xMatters »
Anonymous User
Senior Manager, IT Operations at a hospitality company
Technical support is helpful.
Read full review of Everbridge IT Alerting »
Milton Williamson
Data Center Manager at PVH Corp.
We used their consultant, Brandy, in the beginning. Then we started using technical support for lockout issues. What...
Read full review of Everbridge IT Alerting »
Anonymous User
IT Applications Specialist at a healthcare company
I haven't personally had any problems with the technical support.
Read full review of Everbridge Mass Notification »
EngineerNH
Network Engineer at Walsh Brothers, Inc.
Great, never made a call but the helpdesk was easy, and a rep responded rather quickly.
Read full review of CloudFloorDNS Enterprise DNS »
Anonymous User
IT Resiliency Consultant at a manufacturing company
I am not always pleased with the service level where we are receiving from the Everbridge technical support team. On...
Read full review of Everbridge Mass Notification »
Anonymous User
Senior Systems Analyst at a government
Everbridge's technical support for the solution is better than excellent. Every one of the support analysts that I...
Read full review of xMatters »
David Valerius
Communication Manager at a tech services company
Everybody I've dealt with at Everbridge tech support, barring one individual on their staff, has been pretty nice to...
Read full review of Everbridge IT Alerting »
Anonymous User
Sr. Manager Enterprise Tools at a tech company
Good, but not excellent. They are courteous and professional, but may take longer than desired to resolve some...
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Anonymous User
Director
The technical support is excellent. They routinely answer problems on the first call.
Read full review of Everbridge IT Alerting »
Anonymous User
Protective Services Manager at a government
The technical support is good; everyone has been very happy with their responses and materials. There is also an...
Read full review of Everbridge Mass Notification »
Erik Shannon
Senior Manager of Technology Operations at a retailer
The technical support is very good. They are very quick to respond. I know some of their guys on a first name basis,...
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Anonymous User
Development Manager at a non-profit
I would give them an excellent rating. They've been extremely responsive and always work an issue until it's fully...
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Anonymous User
Works
It is very good, but there is always room for improvement. Their support can be improved in terms of the initial...
Read full review of xMatters »
Neeta Shetti
Senior Analyst at a retailer
We would like the tech support to have better response times. Since we are looking at going global, they have told us...
Read full review of Everbridge IT Alerting »
Anonymous User
Director Of Operation Risk Management at a financial services firm
My biggest compliment is we have great account management people that help us out. We have been able to turn the tool...
Read full review of Everbridge IT Alerting »
Anonymous User
Service Delivery Coordinator at a computer software company
Their support is exemplary. I would rate them a 10 out of 10 or even higher. In 20 years in IT, without a shadow of a...
Read full review of xMatters »
Anonymous User
Associate Director of Emergency Management at a university
The customer support is excellent, and we're delighted by how quickly they respond. We recently had a minor issue,...
Read full review of Everbridge Mass Notification »
Anonymous User
Marketing and Channel Data Manager at a university
I rate Everbridge support a ten out of ten. They've always been responsive to tickets or feature requests. I have...
Read full review of Everbridge Mass Notification »
Anonymous User
Principal Program Manager at a energy/utilities company
I rate xMatters support 10 out of 10. I've never contacted xMatters support, but I think it's good. I've had regular...
Read full review of xMatters »
DavidTutko
Manager of Incident Command at West Corporation
The technical support is very good. Whenever I've got an issue, I talk to either support or my direct contacts. My...
Read full review of Everbridge IT Alerting »
Sam M Cohen
Lead Consultant, Owner and Founder at a tech consulting company
I would say that their support is above average, although not exceptional. It depends, in part, on who you were...
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Anonymous User
Infrastructure Analyst at a financial services firm
Their support is excellent. They always respond quickly. If you need to call them up and get an immediate answer, you...
Read full review of xMatters »
Anonymous User
Manager at a transportation company
We don't have that many problems with Everbridge. The couple of times I've had to engage with tech support they've...
Read full review of Everbridge IT Alerting »
Ruben Boiardi
IT Consultant at SELF
Everbridge's tech support was really excellent. They were on the ball, they had answers to our questions. They made...
Read full review of Everbridge IT Alerting »
Anonymous User
Office of the CIO, Service Excellence at a agriculture
Their first-line tech support is good, but I think their method of providing support deserves some very real...
Read full review of Everbridge IT Alerting »
Anonymous User
Director - IT at a tech consulting company
Everbridge's tech support is amazing. I've been in IT for the last 20 years and I've had a lot of interaction with a...
Read full review of Everbridge IT Alerting »
Anonymous User
IT Production Assurance Manager at a wholesaler/distributor
Technical support at xMatters is very responsive and knowledgeable.
Read full review of xMatters »
Anonymous User
Public Information Officer at a government
I've contacted their tech support. They're relatively easy to get hold of. I've reached out to them at night, and...
Read full review of Everbridge Mass Notification »
Ana Cotes
Incident and Major Incident Manager at Brinks Incorporated
They have been wonderful. They are great, and they helped me with everything. They are very knowledgeable about my...
Read full review of xMatters »

Review 1 of 30

Don Meyers
Data and integrations director at KnowBe4
I rate PagerDuty support 10 out of 10.
Read full review of PagerDuty Operations Cloud »
JeremyEmmett
Sr Director - Global Support APJ at HashiCorp
The customer service was amazingly good. They helped us build our event routing.
Read full review of PagerDuty Operations Cloud »
Pramodh M
DevSecOps Consultant at a tech services company
So far, we have not reached out to their support team. We were able to support the customers with the solution that...
Read full review of PagerDuty Operations Cloud »
Danilo Guilherme Oliveira
Sr. DevOps Engineer at BairesDev
I have contacted the support from PagerDuty and they were very good. I rate the support of PagerDuty a five out of five.
Read full review of PagerDuty Operations Cloud »
Michael Blonsky
Devops manager at a pharma/biotech company
I have not had the need to contact the vendors.
Read full review of PagerDuty Operations Cloud »
Ayodeji Bayo-Makinde
Technical Support Engineer at Tek Experts
Our technical support is not directly from PagerDuty. Instead, it involves us rotating within the teams within the...
Read full review of PagerDuty Operations Cloud »
Brandon Johnson
Director of engineering at a wellness & fitness company
The product is so self-intuitive that you very rarely need to reach out to their technical support, but when you do,...
Read full review of PagerDuty Operations Cloud »
Syed Mohammad Arshad
Vice President - Operations and Client Services at a financial services firm
I rate PagerDuty support 10 out of 10. The support is knowledgeable and responsive. They set up video calls to walk...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Sr. Windows Systems Administrator at a financial services firm
Customer Service: It's very good. Technical Support: It's very good.
Read full review of PagerDuty Operations Cloud »
Prathik Rokhade
Associate Sr. Manager at Financial Insight Technology, Inc.
It has a good API for integrating with apps and good documentation. We seldom ask the support team for help. The app...
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Anonymous User
Sr Communications Analyst at a financial services firm
We've never had a problem with the technical support. We have one person in our office who mainly does a lot of the...
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Anonymous User
VP of Engineering at a comms service provider
We have used their technical support once. It was okay. I don't think we managed to get to the bottom of the issue we...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Director of Dev Ops at a tech company
I don't think we've actually had to submit any tickets. It's a pretty easy solution to work with, and haven't had any...
Read full review of PagerDuty Operations Cloud »
Anonymous User
On-Air IT System Specialist at a marketing services firm
Customer Service: Pretty good up there. I've never had to wait over 24 hours to get support. Technical Support:...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Director of Information Technology at a manufacturing company
As we haven't had any issues we have not had to call customer service yet.
Read full review of PagerDuty Operations Cloud »
Anonymous User
VP of Support at a tech vendor
Customer Service: N/A. Our support contact is internal, and we have never encountered any issues. Technical Support:...
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Anonymous User
Technical Client Support at a financial services firm
8/10
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Gilad Karmy
Tier 4 Support Team Leader at a comms service provider
I myself have not had to work with support very much, but I understand from my team that they are good and have...
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Anonymous User
Principal Architect at a energy/utilities company
I've never dealt with technical support. I have no experience with them.
Read full review of PagerDuty Operations Cloud »
Anonymous User
Lead Systems Analyst at a logistics company
Customer Service: Customer service is very good. Technical Support: Technical service is very good.
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Anonymous User
Staff Product Manager at a computer software company
Their technical support has excellent notes. When you get notified, you can instantly see all of the details,...
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Darrin Khan
Compliance, Security & Testing Manager at a financial services firm
We worked with technical support at one stage when we were trying to get a mail filter. We wanted to set up a complex...
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Anonymous User
Director of Product Support
Customer Service: Excellent and responsive. Technical Support: Very good.
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Anonymous User
Lead Architect, DevOps at a pharma/biotech company
Technical support has been good. I rate support an eight out of ten.
Read full review of PagerDuty Operations Cloud »
Anonymous User
Agile PLM Practice Lead at a tech services company
I've opened one support ticket. They were very responsive; answered within a few hours.
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Michael Maack
Owner at IT Verke limited
We haven't used the technical support yet.
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Anonymous User
Technical Operations Manager
I don’t really interact with support at all as we have not had any issues with the product. This is a good thing in...
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Anonymous User
Senior Network Analyst at a tech services company
Customer Service: It's pretty good. Never had an issue with response times. Technical Support: I've never required...
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Review 1 of 28

Technical Support

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