Compare Everbridge vs PagerDuty

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay

xMatters

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

PagerDuty Operations Cloud

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

Popular Solutions

xMatters

0 reviews

Everbridge IT Alerting

0 reviews

Everbridge Mass Notification

8 reviews

PagerDuty Operations Cloud

64 reviews

Top Industries

Financial Services Firm

12%

Outsourcing Company

10%

Construction Company

Manufacturing Company

Financial Services Firm

11%

Outsourcing Company

11%

Performing Arts

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Dean-Robinson
Sr. Developer at a media company
The primary purpose of the solution is to manage callouts to support staff for groups based on incidents created by...
Read full review of xMatters »
Bhavani Ambadapudi
Recent Graduate at Robert Morris University
I used Everbridge Mass Notification for multiple reasons, with the main reason being mass notification. Whenever we...
Read full review of Everbridge Mass Notification »
TimWhite
Assistant Director Emergency Preparedness at Prime Healthcare Services
We use it for mass notifications in the event of a large-scale incident that's going to impact a number of...
Read full review of Everbridge Control Center »
Anonymous User
Crisis Management Director at a healthcare company
Currently, we use it for two different things. One is from an intel perspective where, within VCC, we have the assets...
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Review 1 of 4

No Data Available

Customer Service

Larry Radtke
Intermediate Infrastructure Software Administrator at Gordon Food Service
Their support has been fantastic. We have regular meetings with account managers and even tech managers on that side....
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Chris Saenz
System engineer at Azusa Pacific University
We've gotten pretty good technical support. We haven't engaged with them for anything super complex. Over the last...
Read full review of Everbridge Mass Notification »
Dean-Robinson
Sr. Developer at a media company
The technical support is excellent; whenever I needed support, I immediately received an email acknowledging the...
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Anonymous User
Development Manager at a non-profit
I would give them an excellent rating. They've been extremely responsive and always work an issue until it's fully...
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Anonymous User
Senior Principal Engineer, Network Systems at a comms service provider
They answered my questions. It was more of a knowledge-type inquiry, not necessarily a problem, but we rarely have to...
Read full review of Everbridge IT Alerting »
Anonymous User
Sr Systems Administrator at a pharma/biotech company
Tech support is excellent; very responsive and they provide good follow-up.
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Jonathan Sprague
Global Sr. Infrastructure Engineer - Technical Lead at Octapharma
All of our communication has been excellent.
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Anonymous User
Sr. Director, Operational Risk & Strategy at a manufacturing company
I rate Everbridge support a nine out of ten. They have a 1-800 number we can call, and we have a client account...
Read full review of Everbridge Mass Notification »
Anonymous User
Executive Consultant
Customer support for Everbridge Mass Notification was fine. I had a designated technical support specialist who was...
Read full review of Everbridge Mass Notification »
Ruben Boiardi
IT Consultant at SELF
Everbridge's tech support was really excellent. They were on the ball, they had answers to our questions. They made...
Read full review of Everbridge IT Alerting »
Anonymous User
Sr. Manager & Product Owner at a transportation company
I've used tech support a couple of times. I have worked with support before, to change permissions and roles that we...
Read full review of xMatters »
Anonymous User
Security Alerting at Boeing
I rate Everbridge's support an eight out of ten. When we first got the product, the person they assigned to be our...
Read full review of Everbridge Mass Notification »
Anonymous User
Director at a retailer
Technical support is very responsive. We have needed assistance building forms and have always received prompt and...
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TimWhite
Assistant Director Emergency Preparedness at Prime Healthcare Services
I've not contacted their technical support.
Read full review of Everbridge Control Center »
Anonymous User
Office of the CIO, Service Excellence at a agriculture
Their first-line tech support is good, but I think their method of providing support deserves some very real...
Read full review of Everbridge IT Alerting »
David Valerius
Communication Manager at a tech services company
Everybody I've dealt with at Everbridge tech support, barring one individual on their staff, has been pretty nice to...
Read full review of Everbridge IT Alerting »
Anonymous User
Tools Engineer at a energy/utilities company
On-Demand technical support is excellent. They are quick to respond and resolve any issue.
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Ncipollacrocco Ploakroko
business at a outsourcing company
Everbridge Mass Notification's customer support is very good.
Read full review of Everbridge Mass Notification »
Anonymous User
Crisis Management Director at a healthcare company
Their support is good. I would rate them an eight out of ten.
Read full review of Everbridge IT Alerting »
Anonymous User
Operations Support at a legal firm
We reached out to our account rep a few times, but we never had a problem we had to escalate to customer support. The...
Read full review of Everbridge Mass Notification »
Anonymous User
ITSM Process Manager at a financial services firm
The tech support is great. They're almost always able to solve my issues pretty quickly.
Read full review of Everbridge IT Alerting »
Anonymous User
Manager at a transportation company
We don't have that many problems with Everbridge. The couple of times I've had to engage with tech support they've...
Read full review of Everbridge IT Alerting »
Rohan Samudre
Staff Platform System Admin at BMC Software, Inc.
The technical support team is really helpful. They know what we are asking and what we are looking for. They don't...
Read full review of xMatters »
DavidTutko
Manager of Incident Command at West Corporation
The technical support is very good. Whenever I've got an issue, I talk to either support or my direct contacts. My...
Read full review of Everbridge IT Alerting »
Anonymous User
Director of Enterprise Reporting, Visualization & Analytics at a university
Their support is quick. They literally react within minutes, at times, after you put a ticket in. They've been great...
Read full review of xMatters »
Erik Shannon
Senior Manager of Technology Operations at a retailer
The technical support is very good. They are very quick to respond. I know some of their guys on a first name basis,...
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Anonymous User
Works
It is very good, but there is always room for improvement. Their support can be improved in terms of the initial...
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Anonymous User
Director Of Operation Risk Management at a financial services firm
My biggest compliment is we have great account management people that help us out. We have been able to turn the tool...
Read full review of Everbridge IT Alerting »
Sean Friedman
Director, Business Continuity & Bank Security Officer at a financial services firm
When I used Everbridge Mass Notification, I found it to be accurate and reliable.
Read full review of Everbridge Mass Notification »
Anonymous User
Engineer at a financial services firm
Their tech support is pretty good. There is an online account where you submit everything online. The user interface...
Read full review of xMatters »

Review 1 of 30

Yuvashree Yuvashree
Manager at a tech vendor
PagerDuty's customer support is generally considered strong from enterprise customers, particularly those running...
Read full review of PagerDuty Operations Cloud »
Syed Mohammad Arshad
Vice President - Operations and Client Services at a financial services firm
I rate PagerDuty support 10 out of 10. The support is knowledgeable and responsive. They set up video calls to walk...
Read full review of PagerDuty Operations Cloud »
Kkonovalov Kanavalev
Senior Cloud Operations Engineer at IMO Health
The customer support is great; we have never had an issue when reaching out to someone in customer service when we...
Read full review of PagerDuty Operations Cloud »
Dhanush Hari
Site Reliability Engineer at Backblaze
I have had regular interactions with PagerDuty Operations Cloud’s technical support, and my overall experience has...
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Binaya Moharana
System Administrator And Application Support at ICE
I can give PagerDuty Operations Cloud a rating of a minimum of 7.5 to eight for technical support.
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Brandon Johnson
Director of engineering at a wellness & fitness company
The product is so self-intuitive that you very rarely need to reach out to their technical support, but when you do,...
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Yash Dhawan
Tech Ops Engineer at Zeller
I have never contacted the technical support team of PagerDuty Operations Cloud. The application was pretty much...
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RajbhushanSharma
Operations & Delivery Lead at Tavlex
The customer support has been really quick and responsive. I would give the customer support a 10 out of 10 because...
Read full review of PagerDuty Operations Cloud »
Harshal Salim M K
Site Reliability Engineer at Equifax Inc.
Regarding PagerDuty Operations Cloud tech support, I personally have not escalated any issues, but my team has...
Read full review of PagerDuty Operations Cloud »
Ajaykumar Gupta
Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank
I have not needed to contact the customer support of PagerDuty Operations Cloud, as they provided thorough knowledge...
Read full review of PagerDuty Operations Cloud »
Ajay Agrawal
Software Engineer III at a retailer
I have contacted support multiple times. There are ticket levels which we can create. I have not called the support...
Read full review of PagerDuty Operations Cloud »
Don Meyers
Data and integrations director at KnowBe4
I rate PagerDuty support 10 out of 10.
Read full review of PagerDuty Operations Cloud »
Danilo Guilherme Oliveira
Sr. DevOps Engineer at BairesDev
I have contacted the support from PagerDuty and they were very good. I rate the support of PagerDuty a five out of five.
Read full review of PagerDuty Operations Cloud »
Hempreet Singh
Digital Specialist Engineer at a consultancy
I never faced an issue that would make me have to reach out to PagerDuty customer support because I think it worked...
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MayankGarg
Senior Engineer
Customer support is wonderful and always helpful.
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Aashish Bhandari
Dev Ops Engineer | Cloud Cost Optimization at HCLSoftware
I do not have direct contact with PagerDuty Operations Cloud tech support or customer service teams, but my senior...
Read full review of PagerDuty Operations Cloud »
Harjoth Sudan
Vertical Head - Ai talent Solutions at a government
Customer support is good. I would rate customer support nine out of ten.
Read full review of PagerDuty Operations Cloud »
Anonymous User
DevOps Engineer at a tech vendor
Customer support for PagerDuty Operations Cloud is very nice, and we receive very good support.
Read full review of PagerDuty Operations Cloud »
Anonymous User
Sr. Specialist at a tech vendor
We have not directly used PagerDuty Operations Cloud support, but we are satisfied with the support we receive. I...
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Anonymous User
Principal Incident Commander at a tech vendor
The customer support of PagerDuty Operations Cloud is pretty helpful.
Read full review of PagerDuty Operations Cloud »
Anonymous User
Principal Architect at a energy/utilities company
I've never dealt with technical support. I have no experience with them.
Read full review of PagerDuty Operations Cloud »
Aryan Dwivedi
Business Analyst Intern
I have not used customer support until now, but I believe they will be great.
Read full review of PagerDuty Operations Cloud »
Anonymous User
Cloud Dev Ops Engineer at a tech vendor
The customer support has been responsive and generally helpful when we have raised any issue. They provided clear...
Read full review of PagerDuty Operations Cloud »
Anonymous User
Lead Architect, DevOps at a pharma/biotech company
Technical support has been good. I rate support an eight out of ten.
Read full review of PagerDuty Operations Cloud »
Anonymous User
Ai Engineer at a financial services firm
We have not used customer support explicitly.
Read full review of PagerDuty Operations Cloud »
Anonymous User
Lead Platform at a tech services company
I don't think I have ever needed customer support because our usage and the lack of issues may prevent any corner...
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Anonymous User
On-Air IT System Specialist at a marketing services firm
Customer Service: Pretty good up there. I've never had to wait over 24 hours to get support. Technical Support:...
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Anonymous User
Director of Product Support
Customer Service: Excellent and responsive. Technical Support: Very good.
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Anonymous User
VP of Engineering at a comms service provider
We have used their technical support once. It was okay. I don't think we managed to get to the bottom of the issue we...
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Anonymous User
L1 SecOps Analyst at a tech vendor
Customer support is good.
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Review 1 of 30

Technical Support

No Data Available

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