Compare Everbridge vs PagerDuty

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay

xMatters

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

PagerDuty Operations Cloud

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

Popular Solutions

xMatters

0 reviews

Everbridge IT Alerting

1 reviews

Everbridge Mass Notification

1 reviews

PagerDuty Operations Cloud

12 reviews

Top Industries

Financial Services Firm

11%

Manufacturing Company

Performing Arts

Government

Performing Arts

13%

Financial Services Firm

11%

Manufacturing Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Sr. Director, Operational Risk & Strategy at a manufacturing company
I'm a manufacturing and distribution company's Senior Director of Operational Risk and Strategy. Anything related to...
Read full review of Everbridge Mass Notification »
TimWhite
Assistant Director Emergency Preparedness at a healthcare company
We use it for mass notifications in the event of a large-scale incident that's going to impact a number of...
Read full review of Everbridge Control Center »
Anonymous User
Infrastructure Analyst at a financial services firm
When we purchased the product, the main reason was that when an out-of-hours issue occurred, our command center teams...
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Anonymous User
Crisis Management Director at a healthcare company
Currently, we use it for two different things. One is from an intel perspective where, within VCC, we have the assets...
Read full review of Everbridge IT Alerting »

Review 1 of 4

Nambi Srinivasan
Senior SRE at a tech vendor
I have been working in my current field for over seven years as a DevOps and site reliability engineer, and my...
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Review 1 of 1

Customer Service

Dean-Robinson
Sr. Developer at a media company
The technical support is excellent; whenever I needed support, I immediately received an email acknowledging the...
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Nikita Chandapur
Software QA Analyst at a comms service provider
I have not contacted them myself, and I don't know if my company had to do it.
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Larry Radtke
Intermediate Infrastructure Software Administrator at a manufacturing company
Their support has been fantastic. We have regular meetings with account managers and even tech managers on that side....
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Anonymous User
Public Information Officer at a government
I've contacted their tech support. They're relatively easy to get hold of. I've reached out to them at night, and...
Read full review of Everbridge Mass Notification »
Anonymous User
Operations Support at a legal firm
We reached out to our account rep a few times, but we never had a problem we had to escalate to customer support. The...
Read full review of Everbridge Mass Notification »
DavidTutko
Manager of Incident Command at a comms service provider
The technical support is very good. Whenever I've got an issue, I talk to either support or my direct contacts. My...
Read full review of Everbridge IT Alerting »
Anonymous User
Associate Director of Emergency Management at a university
The customer support is excellent, and we're delighted by how quickly they respond. We recently had a minor issue,...
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Anonymous User
Infrastructure Analyst at a financial services firm
Their support is excellent. They always respond quickly. If you need to call them up and get an immediate answer, you...
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Sam M Cohen
Lead Consultant, Owner and Founder at a tech consulting company
I would say that their support is above average, although not exceptional. It depends, in part, on who you were...
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Anonymous User
Tools Engineer at a energy/utilities company
On-Demand technical support is excellent. They are quick to respond and resolve any issue.
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Milton Williamson
Data Center Manager at a manufacturing company
We used their consultant, Brandy, in the beginning. Then we started using technical support for lockout issues. What...
Read full review of Everbridge IT Alerting »
Ruben Boiardi
IT Consultant at a tech consulting company
Everbridge's tech support was really excellent. They were on the ball, they had answers to our questions. They made...
Read full review of Everbridge IT Alerting »
Mike Moran
Management, IT Infrastructure at a pharma/biotech company
Technical support is great when working with our direct account representative. Sometimes, when using the email...
Read full review of Everbridge IT Alerting »
Rajvir Bhambra
Major Incident Support Manager at a comms service provider
The customer success managers have helped us to solve problems.
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Anonymous User
Director Of Operation Risk Management at a financial services firm
My biggest compliment is we have great account management people that help us out. We have been able to turn the tool...
Read full review of Everbridge IT Alerting »
Anonymous User
Marketing and Channel Data Manager at a university
I rate Everbridge support a ten out of ten. They've always been responsive to tickets or feature requests. I have...
Read full review of Everbridge Mass Notification »
Anonymous User
Director
The technical support is excellent. They routinely answer problems on the first call.
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Anonymous User
Assoc Dir. Service Management and Standards at a tech services company
The customer service is quite responsive. They are quick to answer your calls or emails. They do provide good...
Read full review of xMatters »
Philip Colmer
Director, Information Services at a computer software company
The staff for xMatters is brilliant. When we first started using xMatters we were on their free plan. The great thing...
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Anonymous User
ITSM Tools Lead at a energy/utilities company
Support has been great. They responded very quickly to all the support cases that I have submitted.
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Anonymous User
Works
It is very good, but there is always room for improvement. Their support can be improved in terms of the initial...
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Rohan Samudre
Staff Platform System Admin at a computer software company
The technical support team is really helpful. They know what we are asking and what we are looking for. They don't...
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Anonymous User
Engineer at a financial services firm
Their tech support is pretty good. There is an online account where you submit everything online. The user interface...
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Anonymous User
Senior Principal Engineer, Network Systems at a comms service provider
They answered my questions. It was more of a knowledge-type inquiry, not necessarily a problem, but we rarely have to...
Read full review of Everbridge IT Alerting »
Anonymous User
Development Manager at a non-profit
I would give them an excellent rating. They've been extremely responsive and always work an issue until it's fully...
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Nicola Ayonoadu
Senior Service Delivery Manager at a media company
I've never had a problem with xMatters, per se. The only thing for which we contact xMatters is if we're trying to...
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Anonymous User
Principal Program Manager at a energy/utilities company
I rate xMatters support 10 out of 10. I've never contacted xMatters support, but I think it's good. I've had regular...
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Anonymous User
IT Resiliency Consultant at a manufacturing company
I am not always pleased with the service level where we are receiving from the Everbridge technical support team. On...
Read full review of Everbridge Mass Notification »
David Valerius
Communication Manager at a tech services company
Everybody I've dealt with at Everbridge tech support, barring one individual on their staff, has been pretty nice to...
Read full review of Everbridge IT Alerting »
TimWhite
Assistant Director Emergency Preparedness at a healthcare company
I've not contacted their technical support.
Read full review of Everbridge Control Center »

Review 1 of 30

Ayodeji Bayo-Makinde
Technical Support Engineer at a tech services company
Our technical support is not directly from PagerDuty. Instead, it involves us rotating within the teams within the...
Read full review of PagerDuty Operations Cloud »
Pramodh M
DevSecOps Consultant at a tech services company
So far, we have not reached out to their support team. We were able to support the customers with the solution that...
Read full review of PagerDuty Operations Cloud »
Yousef Almomani
Systems Engineer at a consultancy
We did not try to reach out to customer service because we did not face any issues.
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Don Meyers
Data and integrations director at a tech vendor
I rate PagerDuty support 10 out of 10.
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Kkonovalov Kanavalev
Senior Cloud Operations Engineer at a tech vendor
The customer support is great; we have never had an issue when reaching out to someone in customer service when we...
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Michael Blonsky
Devops manager at a pharma/biotech company
I have not had the need to contact the vendors.
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Mukesh Ts
Software Developer at a tech services company
The customer support is adequate; usually, they respond and help us fix issues during integration. It was helpful.
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Hempreet Singh
Digital Specialist Engineer at a consultancy
I never faced an issue that would make me have to reach out to PagerDuty customer support because I think it worked...
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Syed Mohammad Arshad
Vice President - Operations and Client Services at a financial services firm
I rate PagerDuty support 10 out of 10. The support is knowledgeable and responsive. They set up video calls to walk...
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JeremyEmmett
Sr Director - Global Support APJ at a tech vendor
The customer service was amazingly good. They helped us build our event routing.
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Akhil Viswam
Senior Consultant at a consultancy
We have internal enterprise support within the application, which is very interactive. They escalate issues to the...
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Ajaykumar Gupta
Senior Business Application Analyst (Product Team) at a financial services firm
I have not needed to contact the customer support of PagerDuty Operations Cloud, as they provided thorough knowledge...
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Prathik Rokhade
Associate Sr. Manager at a financial services firm
It has a good API for integrating with apps and good documentation. We seldom ask the support team for help. The app...
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Anonymous User
Lead Platform at a tech services company
I don't think I have ever needed customer support because our usage and the lack of issues may prevent any corner...
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Darrin Khan
Compliance, Security & Testing Manager at a financial services firm
We worked with technical support at one stage when we were trying to get a mail filter. We wanted to set up a complex...
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Michael Maack
Owner at a tech services company
We haven't used the technical support yet.
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Anonymous User
VP of Support at a tech vendor
Customer Service: N/A. Our support contact is internal, and we have never encountered any issues. Technical Support:...
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Anonymous User
Director of Information Technology at a manufacturing company
As we haven't had any issues we have not had to call customer service yet.
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Anonymous User
Staff Product Manager at a computer software company
Their technical support has excellent notes. When you get notified, you can instantly see all of the details,...
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Anonymous User
Technical Client Support at a financial services firm
8/10
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Anonymous User
Technical Operations Manager
I don’t really interact with support at all as we have not had any issues with the product. This is a good thing in...
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Anonymous User
Sr. Windows Systems Administrator at a financial services firm
Customer Service: It's very good. Technical Support: It's very good.
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Anonymous User
Principal Architect at a energy/utilities company
I've never dealt with technical support. I have no experience with them.
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Anonymous User
Agile PLM Practice Lead at a tech services company
I've opened one support ticket. They were very responsive; answered within a few hours.
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Gilad Karmy
Tier 4 Support Team Leader at a comms service provider
I myself have not had to work with support very much, but I understand from my team that they are good and have...
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Anonymous User
Director of Dev Ops at a tech company
I don't think we've actually had to submit any tickets. It's a pretty easy solution to work with, and haven't had any...
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Anonymous User
On-Air IT System Specialist at a marketing services firm
Customer Service: Pretty good up there. I've never had to wait over 24 hours to get support. Technical Support:...
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Anonymous User
Lead Architect, DevOps at a pharma/biotech company
Technical support has been good. I rate support an eight out of ten.
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Anonymous User
Senior Network Analyst at a tech services company
Customer Service: It's pretty good. Never had an issue with response times. Technical Support: I've never required...
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Anonymous User
VP of Engineering at a comms service provider
We have used their technical support once. It was okay. I don't think we managed to get to the bottom of the issue we...
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Review 1 of 30

Technical Support

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