Compare Extreme vs Forescout

Henry Ford Health System, Baltimore Ravens, Brandili, Federal University of Alagoas, CEDAE, Caxias do Sul, UNISC Concurrency, CenturyLink Field, Louisiana College, Cricket Tasmania Stadium, Moscow Internet Exchange

Forescout Platform

NHS Sussex, SAP, SEGA, Vistaprint, Miami Children's Hospital, Pioneer Investments, New York Law School, OmnicomGroup, Meritrust

Popular Solutions

8 reviews

14 reviews

9 reviews

12 reviews

1 reviews

Top Industries

Computer Software Company

14%

Manufacturing Company

10%

Government

Comms Service Provider

Educational Organization

33%

Computer Software Company

10%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MURALI NIDAMANURI
Managing Director at VIPUN COGNITIVE SOLUTIONS PVT LTD.
Our primary use case for ExtremeSwitching is for costing, access networking, routing, and meeting network...
Read full review of ExtremeSwitching »
LuisBrown
Chief Information Security Officer at a healthcare company
Our primary use case is routing. We are currently in the process of implementing the FabricOS here pretty soon, which...
Read full review of ExtremeRouting »
Jose Mota
IT specialist at FERCAM SpA

Read full review of ExtremeControl »
Ufuk KINDAP
Technical Coordinator at Yildiz Technical University
I primarily used ExtremeCloud IQ to provide wireless internet connections to our students and academic staff. I...
Read full review of ExtremeCloud IQ »
Karel Ondracek
Network Administrator at THK Co Ltd
I use ExtremeWireless ( /products/extremewireless-reviews ) for several projects. One is for standard end users,...
Read full review of ExtremeWireless »

Review 1 of 5

Utpal Sinha
Sr Network Engineer at Momentive
We use the product for network access control.
Read full review of Forescout XDR »

Review 1 of 1

Customer Service

MuhammadNadeem
Sr. Network Engineer at a tech services company
Technical support is good. They're responsive. I haven't really had to deal with them that much since the solution...
Read full review of ExtremeSwitching »
Sydney-Reynolds
Account Executive at +OneX
I rate Extreme support 10 out of 10. We get support from Dubai and third-line support from Boston.
Read full review of ExtremeCloud IQ »
IgorTunakin
Senior Network Consultant | Tech Lead WLAN at a computer software company
The technical support for ExtremeCloud IQ needs some improvement, so I'd rate it three out of five.
Read full review of ExtremeCloud IQ »
Yintho Taev
Logistics Supervisor at Andromeda Distribution Corporation
I was satisfied with the technical support.
Read full review of ExtremeSwitching »
Anonymous User
Co-Founder at a tech services company
I haven't needed to contact technical support.
Read full review of ExtremeCloud IQ »
Anonymous User
Wireless Network Engineer at a educational organization
Customer Service: Great customer service have not had a single issue with them. Technical Support: Great support for...
Read full review of ExtremeCloud IQ »
Anonymous User
Director at a educational organization
Our tech guy has always said that tech support is Extreme Networks' strength. They respond quickly and provide...
Read full review of ExtremeCloud IQ »
Anonymous User
CIO at a construction company
I haven't had any reason to contact them.
Read full review of ExtremeCloud IQ »
Santosh Khargotre
Senior Project Manager at CITS
The technical support is good.
Read full review of ExtremeSwitching »
Anonymous User
Founder and CEO at a security firm
The tech support is very helpful although there's always room for improvement.
Read full review of ExtremeSwitching »
Anonymous User
Systems Integrator at a tech services company
Customer Service: While the support teams were responsive, they were not effective in solving the issues despite...
Read full review of ExtremeCloud IQ »
Anonymous User
Infrastructure Manager at a retailer
Customer Service: Customer service is very good. Technical Support: Technical support is good but could be faster.
Read full review of ExtremeCloud IQ »
Anonymous User
Engineering infrastructure manager at a financial services firm
Technical support is very good, especially when you compare it to other vendors we have here.
Read full review of ExtremeRouting »
Anonymous User
IT Director at a educational organization
The support is superb.
Read full review of ExtremeWireless »
Anonymous User
Product manager at a tech services company
The technical support from Extreme Networks is perfect. If we have an issue then there's always very quick response...
Read full review of ExtremeWireless »
Anonymous User
Network / Telephony Coordinator at a university
Customer Service: 8 Technical Support: 7
Read full review of ExtremeCloud IQ »
Ufuk KINDAP
Technical Coordinator at Yildiz Technical University
The Extreme Turkey office directed me to their partners for support. I experienced effective help mainly remotely,...
Read full review of ExtremeCloud IQ »
Anonymous User
Solution Architect at a tech vendor
When you want assistance, the technical support team is both responsive and helpful. I would rate their technical...
Read full review of ExtremeCloud IQ »
Anonymous User
IT Consultant at a tech consulting company
AeroHive provide very good technical support with user guides and technical documentation.
Read full review of ExtremeCloud IQ »
Anonymous User
Hawaiian Best at a educational organization
Customer Service: Customer service has good 24-hour coverage. Technical Support: The vendor has a great tech support...
Read full review of ExtremeCloud IQ »
Anonymous User
Senior Manager, Information Technology at a university
We would prefer it if the support was a bit better. It could be faster. We find it's not as good as, for example, Cisco.
Read full review of ExtremeWireless »
Gassan Armouti
CEO at a tech services company
The technical support is good. Their team is very helpful if you need it.
Read full review of ExtremeWireless »
Leon Ng
IT Administrator at Gas Malaysia
We get technical support from our vendor and they are pretty good overall. Of course, they could always be better.
Read full review of ExtremeSwitching »
Anonymous User
Principal System Engineer at a tech company
Customer Service: We have never needed to approach customer service as the device has never given us any troubles....
Read full review of ExtremeCloud IQ »
Ufuk KINDAP
Technical Coordinator at Yildiz Technical University
I didn't get the chance to directly communicate with Extreme like with Cisco, but it's okay. The company is helpful,...
Read full review of ExtremeCloud IQ »
Anonymous User
Head of Information technologies systems department at a manufacturing company
We have not needed support.
Read full review of ExtremeWireless »
Haziq Kamal
Systems Engineer at LinkAxia Networks Sdn Bhd
The customer service and support provided by Extreme are excellent.
Read full review of ExtremeWireless »
Dawid Królica
Owner at Sebitu
Their customer support is exceptional, ensuring that when you make a call, you can expect to be served within just a...
Read full review of ExtremeCloud IQ »
Anonymous User
Conseiller en architecture technologique at a government
Technical support was actually supplied by a third party. We don't go directly to the company. It's kind of network...
Read full review of ExtremeRouting »
Anonymous User
Senior Engineer- Network Consulting at a tech services company
Customer Service: No direct access to vendor tech support, but distributor support (Aero-IT) is 9/10. Technical...
Read full review of ExtremeCloud IQ »

Review 1 of 30

Peter Gignac
Lead Technologist at Booz Allen Hamilton
Technical support needs improvement. They are not very responsive to existing customers. My interactions with them...
Read full review of Forescout Platform »
Odai Halawani
Sr. Security Engineer at Topvision
I am working in the Security Operations team, which does not contact Forescout technical support directly. They are...
Read full review of Forescout Platform »
AmjadKhan1
Head of data centers at a non-profit
I had an issue with the license at the beginning but the support fixed the situation promptly the same day. I rate...
Read full review of Forescout Platform »
Massimiliano La Camera
Business Development Account Manager at Xenia Network Solutions
The customer service could be improved, specifically regarding direct support presence.
Read full review of Forescout Platform »
Brook Debebe Hailu
Chief Technology Officer at Mehbub General Trading PLC
The solution's technical support can onboard more users. I rate the technical support a seven out of ten.
Read full review of Forescout Platform »
AdebayoKalejaiye
Senior Information Security Engineer at United Bank for Africa
I rate the support of the Forescout Platform a seven out of ten.
Read full review of Forescout Platform »
Shafeeq Syed
Specialist Network Services - Security Engineering at Novartis Pharmaceuticals
Forescout Platform's technical support is slow to respond and could be more knowledgeable.
Read full review of Forescout Platform »
Olajide Olusegun
Network Team Lead at Atlas Security
The technical support is great. They are trying to win the hearts of the customers by responding immediately to calls.
Read full review of Forescout Platform »
Benny Sumitro
GM Technical Management at PT. DATACOMM DIANGRAHA
We are satisfied with technical support and have not had any problems with them.
Read full review of Forescout Platform »
Kirill Timonin
Senior Information Security Engineer at Regnans
We have hardly needed support from the Forescout team.
Read full review of Forescout Platform »
Ricardo Martins
Network System Administrator at Compugraf
We haven't had to use their technical support.
Read full review of Forescout Platform »
Moshiur RahmanKhan
CEO at a tech services company
Customer service and support is a four out of five overall. I am satisfied with the support I receive.
Read full review of Forescout Platform »
Anonymous User
Senior Security Engineer at a healthcare company
Customer service and technical support are very responsive. We had one issue integrating a module and had a response...
Read full review of Forescout Platform »
Anonymous User
Network and Security Engineer at a financial services firm
It's good, but certainly it needs improvement especially on the side of the partners.
Read full review of Forescout Platform »
Anonymous User
Consultant at a tech services company
Technical support is good. I don't see any issues. The type of support you get depends on the contract that you sign....
Read full review of Forescout Platform »
Michael Varga
IS-Operations Security Analyst at a energy/utilities company
Customer Service: It's excellent! Technical Support: It's excellent!
Read full review of Forescout Platform »
Anonymous User
Chief Executive Officer at a tech services company
We have used technical support, it's been fine.
Read full review of Forescout Platform »
Anonymous User
Network Access Control Security at a government
Customer Service: 10 out of 10. Very responsive and address concerns quickly. Technical Support: 9 out of 10. Really...
Read full review of Forescout Platform »
Jonathan Soto
Ingeniero Senior en seguridad y telecomunicaciones at a non-tech company
While I have never personally opened a case with technical support in the past, my colleague has. He found them to be...
Read full review of Forescout Platform »
Makhdoom Ammar Ahmed
Technical Consultant at a tech services company
I have been satisfied with their support. Their response to all of our queries has been very helpful.
Read full review of Forescout Platform »
Anonymous User
Pre-Sales Engineer at a tech services company
Customer Service: The Customer Service is very responsive and helpful. They managed to resolve most of our issues...
Read full review of Forescout Platform »
RobertoMarinozzi
System Engineer at Maticmind S.p.A.
It has very good support, it is very easy to contact the country post-selling engineer.
Read full review of Forescout Platform »
Anonymous User
Information Security Manager at a legal firm
I'd rate ForeScout's technical support as fair-to-good.
Read full review of Forescout Platform »
Rahul Madan
Security Consultant at Airpel
The technical support for this product has been good in our experience.
Read full review of Forescout Platform »
Anonymous User
VP at a financial services firm
While I have spoken to pre-sales and found them helpful, I've never really dealt with technical support.
Read full review of Forescout Platform »
Surodas Deb Roy
Chief Technology Officer at Penta Global Limited
We've never had to contact technical support. We've never had a need to do so yet. I can't speak to the level of...
Read full review of Forescout Platform »
Anonymous User
Senior Network Engineer at Tessy Plastics
Tech support is very good and knowledgeable. They need to handle their Tier 1 cases differently. The biggest negative...
Read full review of Forescout Platform »
Avraham Sonenthal
Senior Network Engineer at a government
Technical support is generally very good.
Read full review of Forescout Platform »
Anonymous User
Program Manager at a government
I've never had to use technical support.
Read full review of Forescout Platform »
Anonymous User
Product Manager - IT Security at a tech services company
I've been very conversant with the technology for areas where I've experienced some challenges and I had to fix it up...
Read full review of Forescout Platform »

Review 1 of 30

Technical Support

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