Compare FireMon vs McAfee

FireMon

Based on 59 reviews.

McAfee

Based on 140 reviews.

Sample Customers

Popular Solutions

FireMon Security Manager

4 reviews

FireMon Asset Manager

3 reviews

McAfee ePolicy Orchestrator

9 reviews

McAfee Complete Data Protection

5 reviews

McAfee Total Protection for Data Loss Prevention

4 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

13%

Manufacturing Company

11%

Comms Service Provider

Financial Services Firm

12%

Computer Software Company

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ganesh-Khutwad
Senior Network Specialist at Tech Mahindra Limited
FireMon Security Manager is a highly intelligent and useful device that consolidates all our security policies,...
Read full review of FireMon Security Manager »
Joy Nithin
Sr security engineer at Cyber Security Concern
We used FireMon Asset Manager for 12 clients. We used it for firewall audits and rule changes.
Read full review of FireMon Asset Manager »

Review 1 of 2

Kamal Abdelrahman
Country Manager at a tech services company
I am intensively working with McAfee Total Protection for Data Loss Prevention, and it is a good solution that we...
Read full review of McAfee Total Protection for Data Loss Prevention »
Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
Chetankumar Savalagimath
Delivery Manager at a tech services company
Presently, I am using the Threat Intel solution for reputation checks in our daily SOC operations and threat hunting....
Read full review of McAfee Global Threat Intelligence [EOL] »
PankajKumar24
IT Manager at Gigabit Technologies Pvt Ltd
The use cases for McAfee ePolicy Orchestrator involve deploying multiple customers for endpoint solutions, EPP...
Read full review of McAfee ePolicy Orchestrator »

Review 1 of 5

Customer Service

Ganesh-Khutwad
Senior Network Specialist at Tech Mahindra Limited
The technical support is good, but sometimes it takes some time.
Read full review of FireMon Security Manager »
MichaelLavin
Digital Workforce Initiatives Leader at Galway
Their technical support is an eight out of ten. It is not perfect, but I have high standards because I provide so...
Read full review of FireMon Security Manager »
Anonymous User
Security Engineer at a logistics company
Technical support has been amazing. I would give them a rating of 10/10, an A+, and I would buy from them again.
Read full review of FireMon Security Manager »
Anonymous User
Network Security Sr. Advisor at a tech services company
Technical support is satisfactory.
Read full review of FireMon Security Manager »
Anonymous User
Solution Architect at a transportation company
Initially, we had contact with their technical support, but things have been smooth for the last few months. We...
Read full review of FireMon Security Manager »
Anonymous User
Senior Network Security Engineer at a local government
Their support is very good. They are generally responsive and I have needed to escalate only a couple of times.
Read full review of FireMon Security Manager »
Anonymous User
Sr Network Security Specialist at a government
I would say technical support is about 8/10. Some issues just weren't handled quickly enough, I guess.
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Daniel James
Security Engineer at a transportation company
Tech support is really good. If I've praised anything so far, as far as the vendor or the product goes, it would pale...
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Anonymous User
Information Security Engineer at a energy/utilities company
Technical support was fine; they have good technical people. However, support can be improved, if they become more...
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Anonymous User
Works at a financial services firm
I would rate support a 4/5. I sort of get the feeling when I send an email that it's a little bit of a slow response...
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Anonymous User
Project Manager at a manufacturing company
In general, their tech support is pretty good. I do have a concern with them, and I did express it to them already:...
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Anonymous User
Enterprise Security Architect at a insurance company
Any time we've engaged technical support for assistance, we've come away with a resolution, so the only thing that...
Read full review of FireMon Security Manager »
Jideofor Okenwa
IT Manager for Networks and Cloud Infrastructure at a government
I would rate their tech support at seven out of 10. They do respond to us and they provide good service, but...
Read full review of FireMon Security Manager »
Anonymous User
Network Engineer at a financial services firm
The technical support is very good. We have been able to get them on a call and get everything done as soon as...
Read full review of FireMon Security Manager »
Anonymous User
Clinical Systems Engineer So Cal Regional Office at a healthcare company
A 10 out of 10.
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Anonymous User
Management Trainee at a financial services firm
The technical support team is not promptly addressing any issues. As a result, it can take some time to have the tech...
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Anonymous User
President at a tech services company
I've found technical support to be a 9/10.
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Anonymous User
Works at a financial services firm
We have called them and they've always been really helpful. They've resolved our issue in a timely manner. I would...
Read full review of FireMon Security Manager »
Anonymous User
Network Administrator at a computer software company
I was not involved in the setup of FireMon but, later on, when I became involved working with it, I approached...
Read full review of FireMon Security Manager »
Anonymous User
Network Support Systems Manager at a retailer
Overall, I would give the technical support team a rating of 10/10. There have been maybe a few issues here and...
Read full review of FireMon Security Manager »
Chris Goodrich
IT Security Architect at a financial services firm
From what I have heard, the technical support is fairly good. However, I have not used them in a few years.
Read full review of FireMon Security Manager »
Anonymous User
IT Security Consultant and Platform Architect at a pharma/biotech company
Customer Service: Excellent. Technical Support: Excellent--tech support engineers go above and beyond to answer...
Read full review of FireMon Security Manager »
Anonymous User
Network security consultant at a comms service provider
I have contacted customer service, but it was a long time ago.
Read full review of FireMon Security Manager »
Anonymous User
3rd Line Senior Engineer (Security) at a comms service provider
I would rate technical support at around 7/10. I mean the reason for giving it a seven is the guy we spoke to over in...
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Anonymous User
Network Security Engineer at a tech company
We've had the FireMon product for eight years. I've only been directly involved with it for the past year. I...
Read full review of FireMon Security Manager »
Anonymous User
Sr. Systems and Network Engineer at a recruiting/HR firm
Overall, I would give the technical support team a 10/10. There have been maybe a few issues, here and there....
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Anonymous User
Network Engineer at a insurance company
I would rate the support a nine and a half out of ten. They were really proactive and helpful in terms of support...
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Anonymous User
Network Security Architect at a healthcare company
FireMon’s technical support is capable and responsive. I’ve had no issues with getting the right resources engaged...
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Anonymous User
Information Security Analyst at a financial services firm
Customer Service: The customer service was excellent. Technical Support: At the time we were using the product, it...
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Anonymous User
Network Security Engineer- Senior at a financial services firm
There front-end technical support is really good, very responsive. To me, it takes a little bit too much time to...
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Review 1 of 30

Irshad Kazi
Lead Technical Consultant at ITC Infotech
I would rate tech support a five out of ten. When our company is in the process of resolving patching issues, and on...
Read full review of McAfee Complete Data Protection »
Kirolos Labeb
CyberSecurity Operations at EliteVAD
They are good and give quick responses. I rate it ten out of ten.
Read full review of McAfee ePolicy Orchestrator »
AdnanButt
Service Security Specialist
Technical support is good. We've been largely satisfied with them so far.
Read full review of McAfee Complete Data Protection »
Harish G
IT Analyst at SISA Information Security
We do get support from our reseller. We don't get support directly from McAfee.
Read full review of McAfee Total Protection for Data Loss Prevention »
Alain Orlanes
Manager at WSI
My clients and suppliers are usually working with technical support.
Read full review of McAfee Complete Data Protection »
Vincent Watti
Owner at Network Technics & Systems Ltd
McAfee's technical support is a bit of a letdown. Also, there's no good support within our region. The people who are...
Read full review of McAfee ePolicy Orchestrator »
VivekGupta7
DGM at a financial services firm
Inspira provides both technical support and maintenance. They have a specialist, a special engineer, who handles it...
Read full review of McAfee Web Protection [EOL] »
Shrikant Pillay
Service Management Consultant at Tata Consultancy
I've never had an issue with McAfee. I've never had to reach out to technical support.
Read full review of McAfee Total Protection for Data Loss Prevention »
Erika Valiente
Product Manager at Ran Security
The support from McAfee Web Protection could improve. The quality of support depends on who you end up getting on the...
Read full review of McAfee Web Protection [EOL] »
Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
I would rate the technical support of this solution a seven, on a scale from one to 10, with one being the worst and...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
Obaseun Awoyinfa
Security Consultant at CS Africa
To be honest, I have actually never really needed to call support overall. The product has been working all these...
Read full review of McAfee Complete Data Protection »
Amer-Alkhawaldeh
Presales Manager at a computer software company
Essentially, as a service delivery partner, we are also technical support to some level.
Read full review of McAfee Complete Data Protection »
Roi Nahari
CTO- Consulting Services at 2bsecure
The support needs some improvement. It needs to be more professional.
Read full review of Sentrigo Hedgehog [EOL] »
Altaf Siddiqui
Network Engineer at IBoss Tech Solutions Pvt. Ltd
The solution's customer support team's response time is good. We raise the ticket on a support portal and communicate...
Read full review of McAfee Complete Data Protection »
Gustavo Vila Verde
Sales Engineer at a tech vendor
Levels two and three of tech support is very good.
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Anonymous User
Network Architect at a tech services company
I've never dealt with technical support in the past. I can't speak to how knowledgeable or responsive they are. I've...
Read full review of McAfee Web Protection [EOL] »
Eduardo Jassir
Cyber Security Coordinator at Gecelca SA E.S.P.
We receive technical support from the partner, and they are very good. We've never had to contact McAfee. We just...
Read full review of McAfee ePolicy Orchestrator »
Anatolii Konstantynov
Project Engineer at ISSP
When contacting support, we would have to wait days before getting a response, and other times they were not able to...
Read full review of McAfee Complete Data Protection »
Abel Abenemi
IT Lead\Network Security Analyst at Oiltest Services Limited
McAfee has very good support. We can submit a report online to open a case and they will contact you immediately to...
Read full review of McAfee Complete Data Protection »
RahulRaju
Security Specialist at Perth Airport
While there are bugs and a few functionality issues, it is just a matter of raising them with the support team....
Read full review of McAfee ePolicy Orchestrator »
Pankaj Nagpal
Chief Information Security Officer at Romsons
Technical support has not been helpful for us. We tried to reach out during the implementation process and were given...
Read full review of McAfee Total Protection for Data Loss Prevention »
Boubacar Khouma
Owner at xconsult
I have not been in contact with McAfee's technical support.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Sr. Product Management Specialist at a comms service provider
The technical support is good, but it could be better.
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
Anonymous User
Cyber Security at a tech services company
Technical support was good for what we needed. We just needed some support on the original install and set up, and we...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Senior Manager of System Security
Customer Service: 8 out of 10Technical Support: 8 out of 10
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Information Technology Security Consultant at Infosec Consulting ltd
I have not personally contacted technical support but I have gotten feedback from people who have. Most people are...
Read full review of McAfee Web Protection [EOL] »
Mohd Fadhil
Security Engineer at Mavisco Resources Sdn Bhd
McAfee Total Protection for Data Loss Prevention's technical support is helpful.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
IT Consultant at a tech consulting company
Customer Service: The McAfee customer service is great. As mentioned in my earlier review, this is a top 10 customer...
Read full review of McAfee Web Protection [EOL] »
Arkadiy Malamud
Antivirus Support Team Lead at a insurance company
Customer Service: GoodTechnical Support: Good. However there is no definite SLA when a complicate issue is escalated...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
President - Systems Engineer at a manufacturing company
Customer Service: In my experience, the level of customer service is very good. Technical Support: Technical service...
Read full review of McAfee ePolicy Orchestrator »

Review 1 of 30

Technical Support

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