Compare Forcepoint vs Trellix

Forcepoint

Based on 200 reviews.

Trellix

Based on 420 reviews.

Latest Research

Buyer's Guide

Forcepoint Data Loss Prevention vs. Trellix DLP

July 2025

Trellix DLP vs. Forcepoint Data Loss Prevention

Updated: July 2025

Buyer's Guide

Forcepoint Data Loss Prevention vs. Trellix DLP

July 2025

Forcepoint Data Loss Prevention vs. Trellix DLP

Updated: July 2025

Sample Customers

Forcepoint Data Loss Prevention

Alphawest, Betsson, Cellcom Israel Ltd., Chelsea & Westminster Hospital, Confartigianato Vicenza, EverBank, Finansbank, iGATE, Landa Digital Printing, Northern California Bank, Reliance Capital, Remosa, Toyota, Scavolini, Zim Integrated Shipping Services

Trellix MOVE AntiVirus

Kleberg Bank, Sicredi, Seagate, Loop Technology, Vidant Health, Xcel Energy, Cook County, Berkshire Health Systems, Mauser, China Pacific Insurance, Cologne-Bonn Airport, Bank Central Asia, Boston Medical Center, Boston Scientific

Trellix Collaboration Security

Northshore Utility District, Luz Technologies, Air Academy Federal Credit Union, Bank Gutmann, Bank of Thailand, Penn State Health Milton S. Hershey Medical Center, State of Missouri, City and County of San Francisco, Denver Public Schools, Vodafone, Go Auto, Stater Bros. Market

Popular Solutions

Forcepoint Data Loss Prevention

12 reviews

Forcepoint Secure Web Gateway

12 reviews

Forcepoint Next Generation Firewall

10 reviews

Trellix Endpoint Security Platform

35 reviews

Trellix MOVE AntiVirus

15 reviews

Trellix Network Detection and Response

7 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

12%

Manufacturing Company

Comms Service Provider

Manufacturing Company

12%

Computer Software Company

11%

Government

11%

Financial Services Firm

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Pablo-Verdina
Sales Manager at Mega tech S.A
We mostly work with finance, specifically with banks most of the time. We use Forcepoint Next Generation Firewall for...
Read full review of Forcepoint Next Generation Firewall »
CarlosMendoza
Deputy Manager of Networks and Communications at a financial services firm
I use the solution as a secure web gateway, similar to a proxy, to control access to the Internet for users. It is...
Read full review of Forcepoint ONE »
Shaikh Mubashshir
Cyber Security Technical Engineer at a consultancy
Forcepoint Data Loss Prevention is used for endpoint email security and data loss prevention for web.
Read full review of Forcepoint Data Loss Prevention »
NikunjGodawat
Works
I have used Forcepoint Secure Web Gateway primarily for DLP, content filtering, and initially the reverse proxy in...
Read full review of Forcepoint Secure Web Gateway »
Tharaka Athukorala
Solution Specialist at South Asian Technologies
Our primary use case for Forcepoint Risk Adaptive Protection for DLP is in the banking environment. We deal with...
Read full review of Forcepoint Risk Adaptive Protection for DLP »

Review 1 of 5

GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
We have been distributing Trellix DLP solutions for around 5 to 6 years because we have our DLP customers. When going...
Read full review of Trellix DLP »
Abdullah Al Hadi
Information Security Engineer at Nhq Distribution Ltd
The primary use case for Trellix Endpoint Security is its customization capabilities, allowing me and my organization...
Read full review of Trellix Endpoint Security Platform »
Kumaresan B
Senior Technical Support Engineer at Digitaltrack
We block DMARC for incoming mails and have threat detection enabled to block or identify any spam mail received in...
Read full review of Trellix Email Security »
Ezzard De Lange
Senior Manager Operational Technology and Cyber Security at Eskom Ltd
We use Trellix Active Response primarily for our endpoints, including desktop computers. It monitors all the tools...
Read full review of Trellix Active Response »
HameedAhmed
Sr. Deputy Director Information Technology at Pakistan Airpot Authority
This solution is intended for endpoint users and endpoint solutions. I like that it addresses our needs comprehensively.
Read full review of Trellix MOVE AntiVirus »

Review 1 of 5

Customer Service

Shamirhan Sulaiman
Director Market Growth and Development at a tech services company
Technical support can be improved. It is currently provided from two locations, India and the US. Depending on the...
Read full review of Forcepoint Secure Web Gateway »
OusaidAbaz
Security Network Architect at Inmac
We didn't have a support contract with Forcepoint because we were planning to move to a different technology.
Read full review of Forcepoint Next Generation Firewall »
Nikolay Dimitrov
Cyber Security Engineer at Paysafe / IBM
Forcepoint technical support was not very good. It was some of the worst support I ever have dealt with. Basically,...
Read full review of Forcepoint CASB »
AmgadYousry
Head of Infrastructure at a tech services company
I would rate Forcepoint's technical support as a nine out of ten.
Read full review of Forcepoint Secure Web Gateway »
Dino R
System Administrator at a insurance company
The solution's technical support team is quite responsive and provides consistent support.
Read full review of Forcepoint Next Generation Firewall »
AmgadYousry
Head of Infrastructure at a tech services company
Technical support sometimes takes too long to respond to queries.
Read full review of Forcepoint Secure Web Gateway »
Petr Pouzar
IT Consultant at M-COM s.r.o
The customer service and support are quite good. They are very educated. I never had a case that I wasn't able to...
Read full review of Forcepoint Next Generation Firewall »
Nikunj Godawat
Deputy Manager at a energy/utilities company
Forcepoint's technical support is good, but in the future, I'd like them to provide more tutorial documentation.
Read full review of Forcepoint Secure Web Gateway »
Deepak Nagar
Manager, Strategic Alliances at Softcell Technologies Limited
The technical team was good. The support persons had good expertise about the product.
Read full review of Forcepoint Secure Web Gateway »
AjitMatthew
Principal. - Head - IT, Information Security and Admin at a consultancy
I would rate customer service at 8.5 out of 10. When we have problems with the system, they respond and they...
Read full review of Forcepoint Data Loss Prevention »
Rupesh Kolhapurkar
Manager at Reliance Industries Ltd
I have used Forcepoint's technical support, and I feel that it is average.
Read full review of Forcepoint Secure Web Gateway »
AbhijeethReetoo
Business Development Management
My company hasn't gone through the POC for Forcepoint ZTNA yet, so I still haven't reached out to the technical...
Read full review of Forcepoint ZTNA »
Arf-Wu
Manager at Readytech
We are satisfied with technical support.
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Senior Manager IT at a computer software company
I'm not fully satisfied with Forcepoint Secure Web Gateway support. Though the response time is good, the resolution...
Read full review of Forcepoint Secure Web Gateway »
Anonymous User
IT Manager at a government
I have heard good things of the support that Forcepoint gives us, so I would have to say that its good. I don't work...
Read full review of Forcepoint Data Loss Prevention »
Mahesh Dalavi
Sr. Manager at 2Five1
I haven't interacted that much with their support, but whenever I created a case, there was proper support. As...
Read full review of Forcepoint Data Loss Prevention »
Aamir Ejaz
Head of IT Department at Mana
Technical support is sometimes slow to respond, and it takes longer to resolve issues. This has been true across all...
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Assistant Manager, Information Security at a financial services firm
The technical support for Forcepoint is fine. They are polite and available twenty-four hours and usually resolve...
Read full review of Forcepoint Next Generation Firewall »
Giang Nguyen
Product Manager
Support is quite good for this product
Read full review of Forcepoint Data Loss Prevention »
Tharaka Athukorala
Solution Specialist at South Asian Technologies
In terms of presale support, I receive proper support from Forcepoint. The after-sale support needs improvement.
Read full review of Forcepoint Risk Adaptive Protection for DLP »
Anonymous User
Facility Security Officer at a tech services company
Response time is slow.
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Owner at a tech services company
I will rate their technical support a seven out of ten because their response time is very slow.
Read full review of Forcepoint Data Loss Prevention »
Badrul Hisyam Jamil
IT Manager at a financial services firm
The tool's support does not provide urgent solutions when we face issues.
Read full review of Forcepoint Data Loss Prevention »
VIPINKUMAR
Senior Consultant at a construction company
I would rate their support a four out of 10. When we raise a ticket with Forcepoint, they take around 48 hours and...
Read full review of Forcepoint Email Security [EOL] »
Ramkumar Gurumoorthy
Lead Integration Architect at DXC Technology
I don't deal with technical support directly. However, we haven't had any major issues and likely have not needed...
Read full review of Forcepoint Secure Web Gateway »
Owen Nunez
Security Engineer at Protego Trust Bank
Customer support simply directs us to links to read up on our own. When we contact support, we need one on one help,...
Read full review of Forcepoint Data Loss Prevention »
Anonymous User
Director, Cloud & Data Security at a financial services firm
Initially, we had some challenges that Bitglass resolved quickly. The challenges were around communication. There...
Read full review of Forcepoint ONE »
Anonymous User
Systems Engineer at a tech services company
The technical support is very good. Here, in Saudi Arabia, service engineers are very cooperative and the Forcepoint...
Read full review of Forcepoint Secure Web Gateway »
Youssef Ahmed
System Engineer at Jeraisy computers and communications services
Four years ago, I called support. Their response was very bad, but the antivirus was good.
Read full review of Forcepoint Next Generation Firewall »
Anonymous User
Chief Information Officer at a computer software company
I have been in contact with technical support several times, and I am not happy with them.
Read full review of Forcepoint Secure Web Gateway »

Review 1 of 30

Zaw Htun
Cybersecurity Manager at PHH
The technical support team is responsive and helpful, particularly when addressing technical issues during deployment...
Read full review of Trellix XDR »
Joseck Wekesa
Partner Account Manager at Trinexia
I rate Trellix support six out of 10. They need more local presence in South Africa and a faster response. Other...
Read full review of Trellix Endpoint Security Platform »
Maytee Malabanan
Solutions Consultant at Ask4key Sdn Bhd
We haven't needed to use tech support. We are an IT company, so we usually take care of our own devices.
Read full review of Trellix Endpoint Security Platform »
Hung-LE
Group IT Manager at Discova
I have experience with the solution's technical support.
Read full review of Trellix Endpoint Detection and Response (EDR) »
AndyChan3
General manager at a tech services company
The technical support from McAfee is about average.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Managing Director at a computer software company
We have used technical support in the past and I find that their response time can be a little bit slow. Also, they...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Delivery Manager at a tech services company
The support is pretty good, we haven't had any problems.
Read full review of Trellix Endpoint Security Platform »
Venkateswarlu Paturu
Service Delivery Manager / Architect at a tech services company
I have never heard of any issues with technical support. That means technical support is good. If something comes to...
Read full review of Trellix MOVE AntiVirus »
Miguel Vergel Adajar
Systems Engineer at First Datacorp
I have tried to contact the solution's technical support team. Whenever I tried to ask for partner support, the...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Solution Architect Security at a tech services company
Technical support is getting better now, but previously, the support was not optimum or not available. when we opened...
Read full review of Trellix Endpoint Security Platform »
VenkatKrishnan
VP - Cyber Security at Olam International
Technical support I would say is average. A lot of times we've gotten standard responses from support. They don't...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Network and Security Engineer at a tech services company
I have not made use of technical support.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
CEO at a tech services company
The technical support personnel for the FireEye platform has been very responsive, which is a critical factor when...
Read full review of Trellix Network Detection and Response »
Anonymous User
Manager Pre-Sales (ICT) at CNS Engineering
The technical support is very good. They are very knowledgeable and also happy to help out.
Read full review of Trellix Endpoint Security Platform »
SaiKiran
Presales Engineer at Vincacyber
Support is knowledgeable but could be fast.
Read full review of Trellix DLP »
AhmedEmara1
Infrastructure Manager at 0
The support team is knowledgeable.
Read full review of Trellix MOVE AntiVirus »
David Mueller
Client Engineer at KSB
Technical support is good, and that's an important thing to have. They are very helpful and care about our needs. The...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
ITSM & AntiFraud Consultant at a tech company
Customer Service: 10/10. Technical Support: 10/10.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Works at a government
The technical support could be improved. We currently have business support and this has been a lot better than the...
Read full review of Trellix Endpoint Security Platform »
Ala Khalil
PreSales Director at a marketing services firm
We have our own qualified tech support team, and we do not find a need for the tech support from FireEye IT.
Read full review of Trellix Network Detection and Response »
Kumaresan B
Senior Technical Support Engineer at Digitaltrack
It's proper support. So no delays. They always respond on time and the responses are informative.
Read full review of Trellix Helix Connect »
Pavithra Ahuja
Freelance consultant at a consultancy
I've never had a need to reach out to technical support. There haven't been any issues with the product. Therefore, I...
Read full review of Trellix MOVE AntiVirus »
Anonymous User
information security at a insurance company
In my company, if you face issues with Trellix Network Detection and Response or Trellix EDR, there is a separate...
Read full review of Trellix Network Detection and Response »
Roberto Taborga
Manager at a tech company
Technical support is really great. The support is generally very fast, responding within one day.
Read full review of Trellix Endpoint Security Platform »
SmadiHuthaifa
Security Engineer at Advanced Technologies
Technical support was good, but can be improved. You need to send the ticket to a higher authority to get what you...
Read full review of Trellix Intrusion Prevention System »
Anonymous User
Information Security Analyst at a tech services company
Customer Service: I give customer service a 7 out of 10. Technical Support: I give technical support a 7 out of 10.
Read full review of Trellix ESM »
Anonymous User
Senior Technology Specialist at a financial services firm
I haven't used any tech support. We tend to get the latest updates to protect ourselves. However, if we need to, we...
Read full review of Trellix MOVE AntiVirus »
Anonymous User
ICT Security Officer at a healthcare company
In our experience, technical support has been good.
Read full review of Trellix ESM »
Prasanna VA
Senior Technical Manager at Incedo Inc.
We have been in touch with the McAfee technical support. They also struggled with a problem we had with an infected...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Cyber Security Consultant at a energy/utilities company
The customer service is good.
Read full review of Trellix Endpoint Security Platform »

Review 1 of 30

Technical Support

No Data Available

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