Compare Forescout vs Juniper

Forescout

Based on 78 reviews.

Juniper

Based on 356 reviews.

Sample Customers

Popular Solutions

Forescout Platform

13 reviews

Forescout XDR

1 reviews

Juniper SRX Series Firewall

10 reviews

Juniper EX Series Ethernet Switches

14 reviews

Juniper vSRX

11 reviews

Top Industries

Computer Software Company

13%

Financial Services Firm

10%

Educational Organization

Government

Computer Software Company

15%

Financial Services Firm

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Utpal Sinha
Sr Network Engineer at Momentive
We use the product for network access control.
Read full review of Forescout XDR »

Review 1 of 1

RahulSivanandan
Network Manager at Bread LLC
Mist AI and Cloud ( /products/mist-ai-and-cloud-reviews ) is primarily used for wireless solutions, with our...
Read full review of Mist AI and Cloud »
Mohd Yasir
IP Solution Architect /Deputy Manager at a manufacturing company
The main use case for the Juniper EX Series Ethernet Switches includes using protocols such as RSTP and VLAN for...
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Manager Technical at a tech services company
Normally this is not a small business. This is the enterprise business and service provider and large enterprise,...
Read full review of Juniper QFX Series Switches »
Jayesh Mohan
Senior Network Engineer at a consultancy
I have been using Juniper Mist Premium Analytics ( /products/juniper-mist-premium-analytics-reviews ) for almost...
Read full review of Juniper Mist Premium Analytics »
AbdulMalik
Solution Architect & Services Delivery Manager EMEA at Beyond Technology
They are primarily used for P&E, BGP, and carrier-grade NAT deployments. Also, for provider routers,...
Read full review of Juniper MX Series Routers »

Review 1 of 5

Customer Service

Peter Gignac
Lead Technologist at Booz Allen Hamilton
Technical support needs improvement. They are not very responsive to existing customers. My interactions with them...
Read full review of Forescout Platform »
AmjadKhan1
Head of data centers at a non-profit
The technical support is not very good. We initially had issues installing the solution, and the support we received...
Read full review of Forescout Platform »
AmjadKhan1
Head of data centers at a non-profit
I had an issue with the license at the beginning but the support fixed the situation promptly the same day. I rate...
Read full review of Forescout Platform »
Kirill Timonin
Senior Information Security Engineer at Regnans
We have hardly needed support from the Forescout team.
Read full review of Forescout Platform »
Senthil_Kumar
Assistant Manager at Hyundai Motor India Ltd
We have used the support and it has been good. However, sometimes we have missed them because of the timezone...
Read full review of Forescout Platform »
Brook Debebe Hailu
Chief Technology Officer at Mehbub General Trading PLC
The solution's technical support can onboard more users. I rate the technical support a seven out of ten.
Read full review of Forescout Platform »
Benny Sumitro
GM Technical Management at PT. DATACOMM DIANGRAHA
We are satisfied with technical support and have not had any problems with them.
Read full review of Forescout Platform »
Olajide Olusegun
Network Team Lead at Atlas Security
The technical support is great. They are trying to win the hearts of the customers by responding immediately to calls.
Read full review of Forescout Platform »
Massimiliano La Camera
Business Development Account Manager at Xenia Network Solutions
The customer service could be improved, specifically regarding direct support presence.
Read full review of Forescout Platform »
Odai Halawani
Sr. Security Engineer at Topvision
I am working in the Security Operations team, which does not contact Forescout technical support directly. They are...
Read full review of Forescout Platform »
Odai Halawani
Sr. Security Engineer at Topvision
I've had mixed experiences with technical support. While the distributor's support has been good, my interaction with...
Read full review of Forescout Platform »
Anonymous User
Network Access Control Security at a government
Customer Service: 10 out of 10. Very responsive and address concerns quickly. Technical Support: 9 out of 10. Really...
Read full review of Forescout Platform »
RobertoMarinozzi
System Engineer at Maticmind S.p.A.
It has very good support, it is very easy to contact the country post-selling engineer.
Read full review of Forescout Platform »
Anonymous User
Sr. Network Engineer at William Blair & Company
Technical support has been great. They are very knowledgeable, helpful, and considerate.
Read full review of Forescout Platform »
Anonymous User
Program Manager at a government
I've never had to use technical support.
Read full review of Forescout Platform »
Anonymous User
Network Administrator at a logistics company
They were very receptive, wanted to know exactly what was going on, wanted examples, etc. They did what they needed...
Read full review of Forescout Platform »
Avraham Sonenthal
Senior Network Engineer at a government
Technical support is generally very good.
Read full review of Forescout Platform »
Anonymous User
Chief Information Security Officer at a tech services company
We haven't been in touch with technical support, so I can't speak to their level of service and how they interact...
Read full review of Forescout Platform »
Surodas Deb Roy
Chief Technology Officer at Penta Global Limited
We've never had to contact technical support. We've never had a need to do so yet. I can't speak to the level of...
Read full review of Forescout Platform »
Anonymous User
Information Security Architect at a financial services firm
Customer Service: Customer service is above average. Technical Support: Technical support is above average.
Read full review of Forescout Platform »
Anonymous User
Product Manager at South Asian Technologies
Technical support is great. We find them to be quite knowledgeable and responsive. We're very satisfied with the...
Read full review of Forescout Platform »
Anonymous User
Product Manager - IT Security at a tech services company
I've been very conversant with the technology for areas where I've experienced some challenges and I had to fix it up...
Read full review of Forescout Platform »
Anonymous User
Chief Executive Officer at a tech services company
We have used technical support, it's been fine.
Read full review of Forescout Platform »
Michael Varga
IS-Operations Security Analyst at a energy/utilities company
Customer Service: It's excellent! Technical Support: It's excellent!
Read full review of Forescout Platform »
Anonymous User
Senior Network Engineer at Tessy Plastics
Tech support is very good and knowledgeable. They need to handle their Tier 1 cases differently. The biggest negative...
Read full review of Forescout Platform »
Jonathan Soto
Ingeniero Senior en seguridad y telecomunicaciones at a non-tech company
While I have never personally opened a case with technical support in the past, my colleague has. He found them to be...
Read full review of Forescout Platform »
Anonymous User
VP at a financial services firm
While I have spoken to pre-sales and found them helpful, I've never really dealt with technical support.
Read full review of Forescout Platform »
Makhdoom Ammar Ahmed
Technical Consultant at a tech services company
I have been satisfied with their support. Their response to all of our queries has been very helpful.
Read full review of Forescout Platform »
Anonymous User
Consultant at a tech services company
Technical support is good. I don't see any issues. The type of support you get depends on the contract that you sign....
Read full review of Forescout Platform »
Anonymous User
Products & Solutions Manager Cyber Security | Forensics at a tech services company
In terms of technical support, their engineering team is very rigid. They must provide us with some clear answers and...
Read full review of Forescout Platform »

Review 1 of 30

PRADIPJOSHI
Owner at Shree Atharva Sales Corporation
Their technical support is excellent. As compared to any other company, Juniper has better support in India. We have...
Read full review of Juniper SRX Series Firewall »
PinchasAlbalya
Network Engineer at Ben Gurion University
We manage the solution ourselves and do not require any support.
Read full review of Juniper EX Series Ethernet Switches »
Özden-Aydın
Technology Consultant at Netwiser
Only once in three years have I used the solution's technical support, and it was good. I rate the technical support...
Read full review of Juniper EX Series Ethernet Switches »
Innocent Ohiaru
IT Administrator at James Hope College
Juniper WLC Series provides excellent technical support services in terms of response time.
Read full review of Juniper WLC Series »
Mark Houtz
Senior Network Engineer at Northeastern Utah Educational Services
I rate the support of Juniper Wireless AP a five out of five. I recently spoke to one of their support engineers to...
Read full review of Juniper Mist Wireless Access Points »
Anonymous User
Service Manager at a energy/utilities company
It was very difficult to get technical support, here in Egypt. There is no local support available.
Read full review of Juniper EX Series Ethernet Switches »
Gertis Des Vignes
ICT Product Manager at a comms service provider
We had to use the support in a couple of instances. When we have used the support, it was good. They were responsive...
Read full review of Juniper SRX Series Firewall »
Anonymous User
Pre-Sales Analyst at a tech services company
Technical support has been very good. I would rate it a nine out of ten. We're quite satisfied with the level of...
Read full review of Juniper SRX Series Firewall »
RodrigoFlores
Network Infrastructure Lead (ITS1) at a government
We haven't had much contact with the support team, although there has been one problem that remains unresolved....
Read full review of Juniper Mist Edge »
Jayesh Mohan
Senior Network Engineer at a consultancy
Customer support is good but depends on the priority of the ticket. High-priority tickets receive quick responses,...
Read full review of Juniper Mist Premium Analytics »
Anonymous User
Senior Network Engineer at a tech services company
Technical support is pretty good. I would rate it eight out of 10.
Read full review of Juniper SRX Series Firewall »
Anonymous User
Network Engineer & Cyber Security Analyst at a tech services company
I have reached out to Juniper tech support a couple of times. I recall the experience being good. I got the answers I...
Read full review of Juniper SRX Series Firewall »
RobNelson
National Marketing Manager at a comms service provider
For Juniper, the customer service is very good. However, for Juniper Wireless and Mist, there is no support available.
Read full review of Juniper WLC Series »
Anonymous User
Senior Network Planning Engineer at a comms service provider
We have technical experts who have helped us in the past. They were quite supportive. They were both responsive and...
Read full review of Juniper vSRX »
Amir Ilou
Hardware and Network Manager
The solution's technical support is good.
Read full review of Juniper AppFormix »
Anonymous User
Service Sales Associate at a tech services company
The technical support is fantastic. They are quick to respond and always rolling out new features. We are very happy...
Read full review of Juniper Mist Wireless Access Points »
Joris Van den Bergh
Team Leader Solution Specialists at a tech services company
The technical support is very good. We can talk and have the support of the engineers who are developing the software...
Read full review of Juniper EX Series Ethernet Switches »
Steve Nou
Infrastructure Engineer at a manufacturing company
I haven't dealt much with technical support, however, the one or two times I did, it was a good experience. I would...
Read full review of Juniper Mist Wireless Access Points »
Anonymous User
Managing Consultant at a computer software company
The technical support is amazing. They are responsive and handle cases extremely well. Probably one of the better...
Read full review of Juniper QFabric »
Anonymous User
Network Administrator at a government
The technical support services could be better. I encountered difficulties while renewing the maintenance contract.
Read full review of Juniper Mist Wireless Access Points »
Se32Ntwk2190
Senior Network Analyst
I have spoken with technical support 30 or 50 times. On a scale of one to 10, I would evaluate Juniper technical...
Read full review of Juniper SRX Series Firewall »
Anonymous User
Network Security Engineer at a tech services company
Customer Service: 10/10. Technical Support: 9/10.
Read full review of Juniper SRX Series Firewall »
Anonymous User
Firewall Engineer at a tech services company
I would rate the technical support as average, as the calls were responded to quickly but as usual it depends on who...
Read full review of Juniper vSRX »
RodrigoFlores
Network Infrastructure Lead (ITS1) at a government
We haven't had to contact support. The agencies using the solution have contacted the support, and they've been...
Read full review of Mist AI and Cloud »
Anonymous User
Manager at a tech services company
We have not contacted technical support. There is a lot of documentation that you can read whenever required.
Read full review of Juniper EX Series Ethernet Switches »
Jaturong Anuvatesirikeart
Technical Consultant at a tech consulting company
The Juniper technical support is okay.
Read full review of Juniper MX Series Routers »
Richard A. LaJambe
Senior Network Administrator at Zetec, Inc.
I have used technical support quite a bit, and they are really good. I would rate them an eight out of ten. There is...
Read full review of Juniper SRX Series Firewall »
Wesley Wang
DevOps System Engineer at Monash University
Tech support is fine. There is no need to improve it.
Read full review of Juniper EX Series Ethernet Switches »
Ayush Jha
Technology Consultant at Cloudfence Technologies
It's awesome. Juniper support is very good.
Read full review of Juniper Mist Wireless Access Points »
Anonymous User
Integrator at a tech services company
I didn't really need their support. I only needed their support for the demo of their CSR product because it wasn't...
Read full review of Juniper SRX Series Firewall »

Review 1 of 30

Technical Support

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