Compare Forescout vs Juniper

Forescout

Based on 79 reviews.

Juniper

Based on 375 reviews.

Sample Customers

Popular Solutions

Forescout Platform

10 reviews

Forescout XDR

0 reviews

Juniper SRX Series Firewall

8 reviews

Juniper EX Series Ethernet Switches

10 reviews

Juniper vSRX

7 reviews

Top Industries

Manufacturing Company

11%

Financial Services Firm

11%

Computer Software Company

Government

Computer Software Company

11%

Manufacturing Company

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Utpal Sinha
Sr Network Engineer at Momentive
We use the product for network access control.
Read full review of Forescout XDR »

Review 1 of 1

Atul Torne
Sr. Backbone Architect at a comms service provider
My use case for Juniper MX Series Routers primarily involves using it as a provider edge router, P router, provider...
Read full review of Juniper MX Series Routers »
Mohammed Junaid Khatib
Technical Lead at a tech vendor
I am using and working on Juniper wireless products, specifically discussing products such as the VLS series and...
Read full review of Mist AI and Cloud »
AmbikaBhunia
Pre Sales Network at a wholesaler/distributor
Juniper Mist Wireless Access Points is used for our global customer, which has some branches in India. We use Mist...
Read full review of Juniper Mist Wireless Access Points »
Mohd Yasir
IP Solution Architect /Deputy Manager at a manufacturing company
The main use case for the Juniper EX Series Ethernet Switches includes using protocols such as RSTP and VLAN for...
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Manager Technical at a tech services company
Normally this is not a small business. This is the enterprise business and service provider and large enterprise,...
Read full review of Juniper QFX Series Switches »

Review 1 of 5

Customer Service

Kirill Timonin
Senior Information Security Engineer at Regnans
We have hardly needed support from the Forescout team.
Read full review of Forescout Platform »
AshishKumar Rai
Security Consultant at a tech vendor
I rate technical support a 9 out of 10.
Read full review of Forescout Platform »
Olajide Olusegun
Network Team Lead at Atlas Security
The technical support is great. They are trying to win the hearts of the customers by responding immediately to calls.
Read full review of Forescout Platform »
Odai Halawani
Sr. Security Engineer at Topvision
I am working in the Security Operations team, which does not contact Forescout technical support directly. They are...
Read full review of Forescout Platform »
AmjadKhan1
Head of data centers at a non-profit
I had an issue with the license at the beginning but the support fixed the situation promptly the same day. I rate...
Read full review of Forescout Platform »
Brook Debebe Hailu
Chief Technology Officer at Mehbub General Trading PLC
The solution's technical support can onboard more users. I rate the technical support a seven out of ten.
Read full review of Forescout Platform »
Shafeeq Syed
Specialist Network Services - Security Engineering at Novartis Pharmaceuticals
Forescout Platform's technical support is slow to respond and could be more knowledgeable.
Read full review of Forescout Platform »
Massimiliano La Camera
Business Development Account Manager at Xenia Network Solutions
The customer service could be improved, specifically regarding direct support presence.
Read full review of Forescout Platform »
AmjadKhan1
Head of data centers at a non-profit
The technical support is not very good. We initially had issues installing the solution, and the support we received...
Read full review of Forescout Platform »
Benny Sumitro
GM Technical Management at PT. DATACOMM DIANGRAHA
We are satisfied with technical support and have not had any problems with them.
Read full review of Forescout Platform »
Ahmad Bin Zaini
Cyber Security Engineer at IshanTech (M) Sdn Bhd
I haven't contacted the tool's support yet.
Read full review of Forescout Platform »
Jonathan Soto
Ingeniero Senior en seguridad y telecomunicaciones at a non-tech company
While I have never personally opened a case with technical support in the past, my colleague has. He found them to be...
Read full review of Forescout Platform »
Anonymous User
VP, Infrastructure Management and Security Services at a energy/utilities company
I've never had to use it.
Read full review of Forescout Platform »
Anonymous User
Global Network Security Specialist at a pharma/biotech company
Customer Service: Very good. Technical Support: Very good.
Read full review of Forescout Platform »
Anonymous User
Information Security Architect at a financial services firm
Customer Service: Customer service is above average. Technical Support: Technical support is above average.
Read full review of Forescout Platform »
Hakeem-Abdulkareem
CEO at Mazeedah
You often need in-person support, so Forescout should invest more in training its customers. Customers need to be...
Read full review of Forescout Platform »
Michael Varga
IS-Operations Security Analyst at a energy/utilities company
Customer Service: It's excellent! Technical Support: It's excellent!
Read full review of Forescout Platform »
Anonymous User
VP at a financial services firm
While I have spoken to pre-sales and found them helpful, I've never really dealt with technical support.
Read full review of Forescout Platform »
Anonymous User
Network and Security Engineer at a financial services firm
It's good, but certainly it needs improvement especially on the side of the partners.
Read full review of Forescout Platform »
Anonymous User
Enterprise Level Policy Manager at a government
When we had the authentication issue, they were already in the area. So, we got lucky when we called them. They don't...
Read full review of Forescout Platform »
Anonymous User
Program Manager at a government
I've never had to use technical support.
Read full review of Forescout Platform »
RobertoMarinozzi
System Engineer at Maticmind S.p.A.
It has very good support, it is very easy to contact the country post-selling engineer.
Read full review of Forescout Platform »
Anonymous User
Product Manager - IT Security at a tech services company
I've been very conversant with the technology for areas where I've experienced some challenges and I had to fix it up...
Read full review of Forescout Platform »
Moshiur RahmanKhan
CEO at a tech services company
Customer service and support is a four out of five overall. I am satisfied with the support I receive.
Read full review of Forescout Platform »
Anonymous User
Chief Operating Officer at a tech services company
Excellent. Our support engineer was extremely helpful and available.
Read full review of Forescout Platform »
Miguel Santiago
Owner at Securnet
Technical support was really great at the beginning of the setup. At the moment we don't use it because the product...
Read full review of Forescout Platform »
Anonymous User
Network Access Control Security at a government
Customer Service: 10 out of 10. Very responsive and address concerns quickly. Technical Support: 9 out of 10. Really...
Read full review of Forescout Platform »
ASHRAF ALI HASSAN
Senior Manager Network Design at MEEZA, Managed IT Services Provider
We have rarely contacted customer service and support, as the website is straightforward.
Read full review of Forescout Platform »
Anonymous User
Information Security Manager at a legal firm
I'd rate ForeScout's technical support as fair-to-good.
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Ricardo Martins
Network System Administrator at Compugraf
We haven't had to use their technical support.
Read full review of Forescout Platform »

Review 1 of 30

EricLo
Assistant IT Manager - Infrastructure & Operation at Hong Kong Aircraft Engineering Co Ltd
We've used technical support very few times. They are fine. they respond. It's pretty standard.
Read full review of Juniper SRX Series Firewall »
OusaidAbaz
Security Network Architect at Inmac
My experience with support teams in Bangalore and San Francisco was poor, with a significant delay in resolving...
Read full review of Juniper QFabric »
Raihan Hossain
Senior Network and Cyber Security Engineer (Team Lead) at Excel Technologies ltd
Technical support is very good. I would give it a nine out of ten.
Read full review of Juniper Mist Wireless Access Points »
Özden-Aydın
Technology Consultant at 1ware
Only once in three years have I used the solution's technical support, and it was good. I rate the technical support...
Read full review of Juniper EX Series Ethernet Switches »
FauzanRahmanto
Network Engineer at DCI Indonesia
The technical support of Juniper is very helpful because if we have some big issues, we can raise P1 or P2 tickets,...
Read full review of Juniper QFX Series Switches »
Suresh Pathipatti
Senior Information Technology Administrator at Aighospital
We get support from a local vendor.
Read full review of Juniper QFabric »
Elvis Mahadeo
Senior Systems Engineer at Caribbean Development Company
When we are trying to troubleshoot, we will find the support-type documentation. We haven't had any issues where we...
Read full review of Juniper EX Series Ethernet Switches »
Amir Tofangsazi
CEO, Member of the Board at beh
Due to sanctions, we haven't used the technical support of the original company so the maintenance and everything is...
Read full review of Juniper SRX Series Firewall »
Mark Houtz
Senior Network Engineer at Northeastern Utah Educational Services
I rate the support of Juniper Wireless AP a five out of five. I recently spoke to one of their support engineers to...
Read full review of Juniper Mist Wireless Access Points »
Emmanuel Bakare
Product Design / Operations Engineer at Zoracom
It is easy to contact support whenever we need them for maintenance or updates, and I think we have level three...
Read full review of Juniper EX Series Ethernet Switches »
FabioCavalcante
Gerente de contas nacionais | Delivering innovative solutions that stand out for their excellence at Stoneground
The technical support services are satisfactory.
Read full review of Juniper EX Series Ethernet Switches »
Stratos-Margaritis
Solutions Architect at Navarino SA
The technical support is very good.
Read full review of Juniper vSRX »
Tarek Menshawy
Senior Network and Security Consultant, JNCIE-SEC#408 at a financial services firm
I think they have professional support. Support is really good, they are professional engineers. Customer support is...
Read full review of Juniper SRX Series Firewall »
Makara Sakolvaree
Manager at Pplus visions company limited
The support changes in India. One time it was okay, but the quality was not good. I want support to improve in terms...
Read full review of Juniper MX Series Universal Routing Platforms »
Terah Kaggwa
Technical manager at Djamboree
I usually deal with the local representative and supplier here, but it's typically not for technical issues.
Read full review of Juniper WLC Series »
AdamHashi
Manager, VoIP Architect Engineer at Telesystem
All vendors are currently outsourcing their platforms overseas, which tends to lower the overall quality.
Read full review of Juniper QFabric »
Ali Shan
Network Administrator at Virtual University
I rate Juniper support eight out of 10.
Read full review of Juniper EX Series Ethernet Switches »
Terah Kaggwa
Technical manager at Djamboree
We had local support.
Read full review of Juniper MX Series Routers »
Shafi Haider
Network Engineer at Houston Technologies
We have worked with the technical support and they are good.
Read full review of Juniper MX Series Routers »
Gerrard H
IT Support Engineer at Gotech
The support from Juniper Ethernet Switches is good.
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Owner & General Manager at a media company
Juniper's 3rd level support could be much better and faster. Local partner is perfect, but not almighty, we have to...
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Firewall Engineer at a tech services company
I would rate the technical support as average, as the calls were responded to quickly but as usual it depends on who...
Read full review of Juniper vSRX »
ErwinVos
Coordinator/Senior IT Specialist at a library
The technical support was fine until they stopped developing the product and then it was bad because there was no...
Read full review of Juniper WLC Series »
Anonymous User
Managing Consultant at a computer software company
I haven't dealt with their tech support for this particular solution, but I've dealt with their support before and...
Read full review of Juniper Mist Wired Assurance »
Anonymous User
Network Infrastructure Program Manager at a non-profit
The quality of technical support depends on the region. For me, Cisco is number one in technical support, regardless...
Read full review of Juniper MX Series Routers »
Anonymous User
YKB at a financial services firm
Technical support is great. I'd put it at the same level as Sophos. They're great.
Read full review of Juniper MX Series Routers »
MaungTan
Manager Pre Sales at STBL
As for my assessment of Juniper's quality of service capabilities, I compare them with other OEMs such as Huawei and...
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Managing Director at a tech services company
We have been satisfied with the technical support.
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Senior Project Engineer at a comms service provider
The customer service for this solution is good but there is still room for improvement.
Read full review of Juniper MX Series Universal Routing Platforms »
EleftheriaPetraki
Network Engineer at Technical University of Crete
I believe that their current setup for support is an acceptable solution in general terms. They have quite a nice...
Read full review of Juniper MX Series Routers »

Review 1 of 30

Technical Support

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