Compare Forescout vs Portnox Security

Sallie Mae, Roku, Vuori, Legal Zoom, Anaplan, Aecon, H.I.G. Capital, McLaren Construction Group, PFCU, UK Mortgage Lending Limited, CCC Intelligent Solutions

Popular Solutions

Forescout Platform

4 reviews

Forescout XDR

0 reviews

Portnox

25 reviews

Top Industries

Manufacturing Company

11%

Financial Services Firm

10%

Outsourcing Company

Construction Company

Manufacturing Company

13%

Financial Services Firm

12%

Computer Software Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Utpal Sinha
Sr Manager at HCL Tech
We use the product for network access control.
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Review 1 of 1

Maurice Mwaura
Product Manager at Applied Principles Limited
Portnox is used purely for Network Access Control, focusing on compliance, device compliance, and risk profiling...
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Review 1 of 1

Customer Service

Ahmad Bin Zaini
Cyber Security Engineer at IshanTech (M) Sdn Bhd
I haven't contacted the tool's support yet.
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Odai Halawani
Sr. Security Engineer at Topvision
I've had mixed experiences with technical support. While the distributor's support has been good, my interaction with...
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Olajide Olusegun
Network Team Lead at Atlas Security
The technical support is great. They are trying to win the hearts of the customers by responding immediately to calls.
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Shafeeq Syed
Specialist Network Services - Security Engineering at Novartis Pharmaceuticals
Forescout Platform's technical support is slow to respond and could be more knowledgeable.
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Massimiliano La Camera
Business Development Account Manager at Xenia Network Solutions
The customer service could be improved, specifically regarding direct support presence.
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Senthil_Kumar
Assistant Manager at Hyundai Motor India Ltd
We have used the support and it has been good. However, sometimes we have missed them because of the timezone...
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AshishKumar Rai
Security Consultant at a tech vendor
I rate technical support a 9 out of 10.
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Brook Debebe Hailu
Chief Technology Officer at Mehbub General Trading PLC
The solution's technical support can onboard more users. I rate the technical support a seven out of ten.
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Adesoji
Head IT Infrastructure and Security at United Capital Plc
Fantastic
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Anonymous User
Network and Security Engineer at a financial services firm
It's good, but certainly it needs improvement especially on the side of the partners.
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Hakeem-Abdulkareem
CEO at Mazeedah
You often need in-person support, so Forescout should invest more in training its customers. Customers need to be...
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Michael Varga
IS-Operations Security Analyst at a energy/utilities company
Customer Service: It's excellent! Technical Support: It's excellent!
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Anonymous User
Network Administrator at a university
We have had mixed success with support. Sometimes we had amazing people who knew just what we needed and how to help...
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Anonymous User
Security Analyst at a retailer
Technical support from ForeScout is pretty good, with escalations made promptly when needed.
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Surodas Deb Roy
Chief Technology Officer at Penta Global Limited
We've never had to contact technical support. We've never had a need to do so yet. I can't speak to the level of...
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Miguel Santiago
Owner at Securnet
Technical support was really great at the beginning of the setup. At the moment we don't use it because the product...
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ASHRAF ALI HASSAN
Senior Manager Network Design at MEEZA, Managed IT Services Provider
The support from the vendor we have received was good.
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Anonymous User
Chief Operating Officer at a tech services company
Excellent. Our support engineer was extremely helpful and available.
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Anonymous User
Information Security Architect at a financial services firm
Customer Service: Customer service is above average. Technical Support: Technical support is above average.
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Anonymous User
Chief Executive Officer at a tech services company
We have used technical support, it's been fine.
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Anonymous User
Enterprise Level Policy Manager at a government
When we had the authentication issue, they were already in the area. So, we got lucky when we called them. They don't...
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Anonymous User
VP at a financial services firm
While I have spoken to pre-sales and found them helpful, I've never really dealt with technical support.
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Suraj Pethkar
System Administrator at Star india pvt ltd
The support from the Forescout Platform is great. I rate the support from Forescout Platform a nine out of ten.
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Anonymous User
Information Security Manager at a legal firm
I'd rate ForeScout's technical support as fair-to-good.
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ASHRAF ALI HASSAN
Senior Manager Network Design at MEEZA, Managed IT Services Provider
We have rarely contacted customer service and support, as the website is straightforward.
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Jasan Dhakan
IT Head at a tech services company
We have had experience with their technical support and must pay additionally for maintenance, support, and regional...
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Avraham Sonenthal
Senior Network Engineer at a government
Technical support is generally very good.
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RobertoMarinozzi
System Engineer at Maticmind S.p.A.
It has very good support, it is very easy to contact the country post-selling engineer.
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Anonymous User
VP, Infrastructure Management and Security Services at a energy/utilities company
I've never had to use it.
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Anonymous User
Pre-Sales Engineer at a tech services company
Customer Service: The Customer Service is very responsive and helpful. They managed to resolve most of our issues...
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Review 1 of 30

Edem AGOSSOU
Analyste reporting at TOGOCOM
The technical support can be improved.
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Bruno Jose
Assistant System Engineer at Tata Consultancy
From one to ten, I would rate the technical support from Portnox as eight. Recently, we got technical support from...
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Felix Adikaibe
IT INFRASTRUCTURE AND NETWORK ADMIN at Investment One Finance
I have not reached out to support lately. We have a support vendor that we contact to support it. I have contacted...
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Afeez Adeyemo
Technical Sales / Presales at Routelink Integrated Systems
I have a colleague in my company who works as a process engineer and contacts Portnox's technical support team for...
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Sachin Nagar
Software Engineer at cmc
I often communicate with the technical support of Portnox, and I find their service very helpful; the technical...
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ElizabethMutanu
Country Manager for Kenya at eprocessconsulting
I would rate Portnox’s customer service and technical support 7 out of 10. Previously, the support team was quite...
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Mohammad Shadid
IT Project Manager at Xpress technologies
I would rate the technical support as a nine. When I reach the technical support, they give solutions that do not...
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Ian Bundi
Engineer at Applied Principles Limited
I would recommend Portnox compared to other vendors. In terms of deployment and the functionality, it is generally...
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NenadMijatovic
Director of Sales at S4E Serbia
We get good support from the technical team. They are responsive.
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Scott Kerr
President at TrackerSoft
I've spoken with several members of the support team, and they have been excellent and very attentive. They resolved...
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Maurice Mwaura
Product Manager at Applied Principles Limited
When rating the technical support, I have some good friends over there on the support team. They really come in handy...
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NenadMijatovic
Director of Sales at S4E Serbia
We did interact with them. It was direct support. They were very good. They were very fast, dependable, and...
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Anonymous User
Network Engineer at a financial services firm
Customer Service: High level and good customer service.Technical Support: They have good tech support, but have room...
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Anonymous User
Associate Manager, Technology Services Information Technology Operations at a computer software company
Customer support is absolutely fantastic. We have been getting the support timely, and there are correct escalation...
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ChiefSystemEngineer9
Chief System Engineer at a media company
Our experience with customer support is pretty limited. We haven't contacted them for a long time. But, generally,...
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AithaShashikanth
Network operation center engineer at a computer software company
Customer support is easy to reach out to, but I have never really interacted with Portnox's customer support as I...
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Kenneth Ndaruga
Network Security Specialist at Equity Bank Limited
The customer service and support are okay. However, we don't have a support license. We've been doing our own support.
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James Olorunosebi
CTO at Joan Cross Infosystems Ltd
The technical support is top-notch and great.
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Anonymous User
Product Manager at a tech services company
Technical support is great. I don't have any issues with the technical support of Portnox Clear. I would rate the...
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reviewer5943182
Network And Security Engineer at a manufacturing company
I rate the technical support of Portnox an eight out of ten.
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Anonymous User
IT Engineer at a financial services firm
The customer support has been great; if I need any help, I can contact them easily, and they will respond to me.
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Anonymous User
Network And System Security Engineer at a financial services firm
Portnox customer support has been good; whenever we had challenges, we reached out and received a quick response.
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Raphael Egbue
Information Technology System Administrator at a energy/utilities company
I contacted their technical support on one occasion, and the response was swift. I would rate their support a nine...
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Mueen Patel
Systems Analyst at a construction company
I have contacted their technical support a few times. They respond very immediately and provide detailed, amazing...
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Bojan Lepenik
Vodja projektov sistemskih rešitev at a tech services company
Technical support was very good. They solved basically all my problems. I was quite satisfied with how helpful and...
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Uchechukwu Ukazu
Tech Support at a tech services company
Tech support is good.
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Principcon67
Consulting Principal at a transportation company
We have not had to contact technical support for a long time, but when we did, we have had good support from them.
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reviewer57439213
Senior Network Engineer at a tech services company
The technical support response time is good, and partners always respond when there are issues. However, in a few...
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Gopal Mehrotra
IT Network Engineer at a tech vendor
I have contacted the technical support multiple times. I would rate the support seven out of ten.
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KingsleyOzokpo
Information Security Officer at a financial services firm
The support could be improved with better local services. Even though we have access to the Portnox support portal,...
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Review 1 of 30

Technical Support

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