Compare Forescout vs Portnox Security

Sallie Mae, Roku, Vuori, Legal Zoom, Anaplan, Aecon, H.I.G. Capital, McLaren Construction Group, PFCU, UK Mortgage Lending Limited, CCC Intelligent Solutions

Popular Solutions

Forescout Platform

5 reviews

Forescout XDR

0 reviews

Portnox

23 reviews

Top Industries

Manufacturing Company

11%

Financial Services Firm

10%

Construction Company

Outsourcing Company

Manufacturing Company

14%

Financial Services Firm

12%

Construction Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Utpal Sinha
Sr Network Engineer at Momentive
We use the product for network access control.
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Review 1 of 1

Maurice Mwaura
Product Manager at Applied Principles Limited
Portnox is used purely for Network Access Control, focusing on compliance, device compliance, and risk profiling...
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Review 1 of 1

Customer Service

Benny Sumitro
GM Technical Management at PT. DATACOMM DIANGRAHA
We are satisfied with technical support and have not had any problems with them.
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Massimiliano La Camera
Business Development Account Manager at Xenia Network Solutions
The customer service could be improved, specifically regarding direct support presence.
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AmjadKhan1
Head of data centers at a non-profit
The technical support is not very good. We initially had issues installing the solution, and the support we received...
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AdebayoKalejaiye
Senior Information Security Engineer at United Bank for Africa
I rate the support of the Forescout Platform a seven out of ten.
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Shafeeq Syed
Specialist Network Services - Security Engineering at Novartis Pharmaceuticals
Forescout Platform's technical support is slow to respond and could be more knowledgeable.
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KimeangSuon
Pre-Sale Consultant at Yip In Tsoi Co., LTD.
For technical support, they have ActiveCare Basic, ActiveCare Advanced, and ActiveCare Premium. Mostly, I have used...
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Brook Debebe Hailu
Chief Technology Officer at Mehbub General Trading PLC
The solution's technical support can onboard more users. I rate the technical support a seven out of ten.
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Olajide Olusegun
Network Team Lead at Atlas Security
The technical support is great. They are trying to win the hearts of the customers by responding immediately to calls.
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AshishKumar Rai
Security Consultant at a tech vendor
I rate technical support a 9 out of 10.
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Avraham Sonenthal
Senior Network Engineer at a government
Technical support is generally very good.
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Anonymous User
Information Security Manager at a legal firm
I'd rate ForeScout's technical support as fair-to-good.
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Miguel Santiago
Owner at Securnet
Technical support was really great at the beginning of the setup. At the moment we don't use it because the product...
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Anonymous User
Sr. Network Engineer at William Blair & Company
Technical support has been great. They are very knowledgeable, helpful, and considerate.
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Surodas Deb Roy
Chief Technology Officer at Penta Global Limited
We've never had to contact technical support. We've never had a need to do so yet. I can't speak to the level of...
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Anonymous User
Product Manager at South Asian Technologies
Technical support is great. We find them to be quite knowledgeable and responsive. We're very satisfied with the...
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Anonymous User
Information Security Architect at a financial services firm
Customer Service: Customer service is above average. Technical Support: Technical support is above average.
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Anonymous User
Director, International IT Infrastructure Support & Information Security at a manufacturing company
I did not interact directly with customer service or technical support. I worked with a competent subject matter expert.
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Anonymous User
Senior Security Engineer at a healthcare company
Customer service and technical support are very responsive. We had one issue integrating a module and had a response...
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Makhdoom Ammar Ahmed
Technical Consultant at a tech services company
I have been satisfied with their support. Their response to all of our queries has been very helpful.
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Anonymous User
VP, Infrastructure Management and Security Services at a energy/utilities company
I've never had to use it.
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Anonymous User
System Architect at a insurance company
Fortunately, for now, we've had no need to call technical support.
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Anonymous User
Product Manager - IT Security at a tech services company
I've been very conversant with the technology for areas where I've experienced some challenges and I had to fix it up...
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Anonymous User
Security Analyst at a retailer
Technical support from ForeScout is pretty good, with escalations made promptly when needed.
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Anonymous User
Network Access Control Security at a government
Customer Service: 10 out of 10. Very responsive and address concerns quickly. Technical Support: 9 out of 10. Really...
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Anonymous User
VP at a financial services firm
While I have spoken to pre-sales and found them helpful, I've never really dealt with technical support.
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Anonymous User
Chief Executive Officer at a tech services company
We have used technical support, it's been fine.
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Anonymous User
Pre-Sales Engineer at a tech services company
Customer Service: The Customer Service is very responsive and helpful. They managed to resolve most of our issues...
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Anonymous User
Products & Solutions Manager Cyber Security | Forensics at a tech services company
In terms of technical support, their engineering team is very rigid. They must provide us with some clear answers and...
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Jasan Dhakan
IT Head at a tech services company
We have had experience with their technical support and must pay additionally for maintenance, support, and regional...
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Moshiur RahmanKhan
CEO at a tech services company
Customer service and support is a four out of five overall. I am satisfied with the support I receive.
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Review 1 of 30

Ian Bundi
Engineer at Applied Principles Limited
I would recommend Portnox compared to other vendors. In terms of deployment and the functionality, it is generally...
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Sachin Nagar
Software Engineer at cmc
I often communicate with the technical support of Portnox, and I find their service very helpful; the technical...
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Vikash Kushwaha
Full Stack Software Engineer at mindpathtech
Portnox has provided excellent documentation, and we generally do not need to call them frequently. However, support...
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Tejas Jain
Principle Cloud Architect at a tech services company
I have contacted Portnox's technical support when integrations were not working, devices failed to authenticate, or...
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Vishnu Narahari
Manager at a computer software company
Our experience with Portnox customer support has been very positive. The support team has been responsive,...
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Jim Marx
IT Infrastructure Manager at a tech vendor
I have been in touch with a few people, even directly in the support team, and they have always been excellent. They...
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NenadMijatovic
Director of Sales at S4E Serbia
We did interact with them. It was direct support. They were very good. They were very fast, dependable, and...
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Bruno Jose
Assistant System Engineer at Tata Consultancy
From one to ten, I would rate the technical support from Portnox as eight. Recently, we got technical support from...
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Edem AGOSSOU
Analyste reporting at TOGOCOM
The technical support can be improved.
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Felix Adikaibe
IT INFRASTRUCTURE AND NETWORK ADMIN at Investment One Finance
I have not reached out to support lately. We have a support vendor that we contact to support it. I have contacted...
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NenadMijatovic
Director of Sales at S4E Serbia
We get good support from the technical team. They are responsive.
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Maurice Mwaura
Product Manager at Applied Principles Limited
When rating the technical support, I have some good friends over there on the support team. They really come in handy...
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AithaShashikanth
Network operation center engineer at a computer software company
Customer support is easy to reach out to, but I have never really interacted with Portnox's customer support as I...
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Gopal Mehrotra
IT Network Engineer at a tech vendor
I have contacted the technical support multiple times. I would rate the support seven out of ten.
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Raphael Egbue
Information Technology System Administrator at a energy/utilities company
I contacted their technical support on one occasion, and the response was swift. I would rate their support a nine...
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KingsleyOzokpo
Information Security Officer at a financial services firm
The support could be improved with better local services. Even though we have access to the Portnox support portal,...
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Principcon67
Consulting Principal at a transportation company
We have not had to contact technical support for a long time, but when we did, we have had good support from them.
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ChiefSystemEngineer9
Chief System Engineer at a media company
Our experience with customer support is pretty limited. We haven't contacted them for a long time. But, generally,...
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Bojan Lepenik
Vodja projektov sistemskih rešitev at a tech services company
Technical support was very good. They solved basically all my problems. I was quite satisfied with how helpful and...
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Anonymous User
Product Manager at a tech services company
Technical support is great. I don't have any issues with the technical support of Portnox Clear. I would rate the...
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Anonymous User
Network And System Security Engineer at a financial services firm
Portnox customer support has been good; whenever we had challenges, we reached out and received a quick response.
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Uchechukwu Ukazu
Tech Support at a tech services company
Tech support is good.
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Joseph James
Systems & Support Engineer at CWG Plc
Unfortunately, I've never contacted technical support. It's very easy for any IT person to deploy the solution due to...
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Anonymous User
Network Engineer at a financial services firm
Customer Service: High level and good customer service.Technical Support: They have good tech support, but have room...
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Joke
Security Analyst at a financial services firm
Portnox customer service has been good and quick to respond.
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Kenneth Ndaruga
Network Security Specialist at Equity Bank Limited
The customer service and support are okay. However, we don't have a support license. We've been doing our own support.
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James Olorunosebi
CTO at Joan Cross Infosystems Ltd
The technical support is top-notch and great.
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Mueen Patel
Systems Analyst at a construction company
I have contacted their technical support a few times. They respond very immediately and provide detailed, amazing...
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reviewer5943182
Network And Security Engineer at a manufacturing company
I rate the technical support of Portnox an eight out of ten.
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Anonymous User
IT Engineer at a financial services firm
The customer support has been great; if I need any help, I can contact them easily, and they will respond to me.
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Review 1 of 30

Technical Support

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