Compare Forescout vs Tenable

Forescout

Based on 79 reviews.

Tenable

Based on 247 reviews.

Overview

Information Not Available

Tenable Network Security is a developer of vulnerability detection systems. Tenable Network Security is an American network security company, co-founded by Ron Gula, Jack Huffard, and Renaud Deraison in 2002.

Sample Customers

Popular Solutions

Forescout Platform

10 reviews

Forescout XDR

0 reviews

Tenable Nessus

14 reviews

Tenable Security Center

11 reviews

Tenable Vulnerability Management

12 reviews

Top Industries

Manufacturing Company

11%

Financial Services Firm

11%

Computer Software Company

Government

Financial Services Firm

11%

Computer Software Company

10%

Manufacturing Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Utpal Sinha
Sr Network Engineer at a manufacturing company
We use the product for network access control.
Read full review of Forescout XDR »

Review 1 of 1

Chethan Gowda
Windows Security Patching Operation III (Cyber Operations) at a outsourcing company
We usually use Tenable Vulnerability Management for vulnerability scannings, and we get the reports from Tenable to...
Read full review of Tenable Vulnerability Management »
OndrejKOVAC
Solution engineer at a consultancy
The primary use case for Tenable Security Center among my clients is risk-based vulnerability management. It involves...
Read full review of Tenable Security Center »
DragosCernat
Information Security Architect at a transportation company
We had other solutions that we used. One solution was that we did not have something exactly similar to what Element...
Read full review of Tenable Cloud Security »
AbhishekPandey5
Senior Consultant at a manufacturing company
I am using it for Asset Discovery, vulnerability management and threat intel. Tenable OT Security is for asset...
Read full review of Tenable OT Security »
Arun Seetha
Cyber Security Architect at a security firm
I have been dealing with Tenable.io Container Security for almost four to six months.
Read full review of Tenable.io Container Security »

Review 1 of 5

Customer Service

AmjadKhan1
Head of data centers at a non-profit
The technical support is not very good. We initially had issues installing the solution, and the support we received...
Read full review of Forescout Platform »
Odai Halawani
Sr. Security Engineer at a government
I am working in the Security Operations team, which does not contact Forescout technical support directly. They are...
Read full review of Forescout Platform »
Shafeeq Syed
Specialist Network Services - Security Engineering at a pharma/biotech company
Forescout Platform's technical support is slow to respond and could be more knowledgeable.
Read full review of Forescout Platform »
Kirill Timonin
Senior Information Security Engineer at a tech services company
We have hardly needed support from the Forescout team.
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Olajide Olusegun
Network Team Lead at a tech services company
The technical support is great. They are trying to win the hearts of the customers by responding immediately to calls.
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AmjadKhan1
Head of data centers at a non-profit
I had an issue with the license at the beginning but the support fixed the situation promptly the same day. I rate...
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Massimiliano La Camera
Business Development Account Manager at a comms service provider
The customer service could be improved, specifically regarding direct support presence.
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AshishKumar Rai
Security Consultant at a tech vendor
I rate technical support a 9 out of 10.
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Benny Sumitro
GM Technical Management at a comms service provider
We are satisfied with technical support and have not had any problems with them.
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KimeangSuon
Pre-Sale Consultant at a manufacturing company
For technical support, they have ActiveCare Basic, ActiveCare Advanced, and ActiveCare Premium. Mostly, I have used...
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Peter Gignac
Lead Technologist at a tech vendor
Technical support needs improvement. They are not very responsive to existing customers. My interactions with them...
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Odai Halawani
Sr. Security Engineer at a government
I've had mixed experiences with technical support. While the distributor's support has been good, my interaction with...
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Anonymous User
Security Analyst at a retailer
Technical support from ForeScout is pretty good, with escalations made promptly when needed.
Read full review of Forescout Platform »
RobertoMarinozzi
System Engineer at a tech services company
It has very good support, it is very easy to contact the country post-selling engineer.
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Suraj Pethkar
System Administrator at a media company
The support from the Forescout Platform is great. I rate the support from Forescout Platform a nine out of ten.
Read full review of Forescout Platform »
Surodas Deb Roy
Chief Technology Officer at a tech services company
We've never had to contact technical support. We've never had a need to do so yet. I can't speak to the level of...
Read full review of Forescout Platform »
Hakeem-Abdulkareem
CEO
You often need in-person support, so Forescout should invest more in training its customers. Customers need to be...
Read full review of Forescout Platform »
Anonymous User
Pre-Sales Engineer at a tech services company
Customer Service: The Customer Service is very responsive and helpful. They managed to resolve most of our issues...
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Anonymous User
Chief Operating Officer at a tech services company
Excellent. Our support engineer was extremely helpful and available.
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ASHRAF ALI HASSAN
Senior Manager Network Design at a computer software company
We have rarely contacted customer service and support, as the website is straightforward.
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Anonymous User
Director, International IT Infrastructure Support & Information Security at a manufacturing company
I did not interact directly with customer service or technical support. I worked with a competent subject matter expert.
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Anonymous User
Product Manager - IT Security at a tech services company
I've been very conversant with the technology for areas where I've experienced some challenges and I had to fix it up...
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Anonymous User
Enterprise Level Policy Manager at a government
When we had the authentication issue, they were already in the area. So, we got lucky when we called them. They don't...
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Anonymous User
Sr. Network Engineer at a financial services firm
Technical support has been great. They are very knowledgeable, helpful, and considerate.
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Anonymous User
Chief Information Security Officer at a tech services company
We haven't been in touch with technical support, so I can't speak to their level of service and how they interact...
Read full review of Forescout Platform »
Anonymous User
VP at a financial services firm
While I have spoken to pre-sales and found them helpful, I've never really dealt with technical support.
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Michael Varga
IS-Operations Security Analyst at a energy/utilities company
Customer Service: It's excellent! Technical Support: It's excellent!
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Anonymous User
Senior Security Engineer at a healthcare company
Customer service and technical support are very responsive. We had one issue integrating a module and had a response...
Read full review of Forescout Platform »
Jonathan Soto
Ingeniero Senior en seguridad y telecomunicaciones at a non-tech company
While I have never personally opened a case with technical support in the past, my colleague has. He found them to be...
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Anonymous User
Program Manager at a government
I've never had to use technical support.
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Review 1 of 30

Jahanzeb Feroze Khan
Assistant Manager Network Security at a educational organization
The technical support should be improved.
Read full review of Tenable.io Web Application Scanning »
HarshBhardiya
SOC Engineer at a outsourcing company
The technical support is good yet could improve in terms of response time. The feedback and reply times should be...
Read full review of Tenable Nessus »
Tharaka Shameera
Intent Manager at a university
The solution’s tech support team is very helpful.
Read full review of Tenable Security Center »
Ondrej Kováč
Solution Engineer at a tech services company
My partners complain that support is not consistent and replies come late. It is small company and to offer worldwide...
Read full review of Tenable Cloud Security »
JoaoManso
CIO / IT Consultant at a marketing services firm
Tenable's American technical support is excellent, though the European version is not quite as good as it takes...
Read full review of Tenable Security Center »
Asief Mohammed
Information Technology Consultant at a tech services company
The support team was helpful. Usually, we don't contact the support team because our engineers do the installation....
Read full review of Tenable Security Center »
Abu Imran
Information Security Engineer at a tech consulting company
The solution's technical support does respond to my company's queries.
Read full review of Tenable Security Center »
Gabriel Clement
Lead IT Security and Remediation at a financial services firm
I've not escalated anything to technical support.
Read full review of Tenable Nessus »
Kevin Mwangi
Cyber Security Consultant at a tech services company
I've had varied experiences with Tenable support. The support service should be faster or provide better quality...
Read full review of Tenable Security Center »
Anonymous User
Lead Cyber Security engineer at a tech services company
We feel the solution's technical support to be very bad. While we do receive a response upon creating a ticket, it is...
Read full review of Tenable Nessus »
Sandip Deshmukh
Cyber Security Expert at a tech vendor
I'm satisfied with Tenable's technical support.
Read full review of Tenable Security Center »
John-Kang
Senior Systems Administrator at a consultancy
I rarely had to call technical support. There was one time when we were troubleshooting a VMware scan. They got on...
Read full review of Tenable Nessus »
Anonymous User
Presales Engineer at a tech services company
Technical support is very efficient and they escalate the tickets when you have a big issue. When you open a ticket,...
Read full review of Tenable Security Center »
Anonymous User
Ex Senior Security Analyst and Onsite consultant at a tech services company
We experienced very quick customer support. They had a complete list of our previous issues along with our history...
Read full review of Tenable.io Container Security »
AbhishekPandey5
Senior Consultant at a manufacturing company
They generally do not have regional people available for support. Users need to procure a gold model to get support...
Read full review of Tenable OT Security »
Anonymous User
IT Security Operations Analyst at a manufacturing company
Technical support is good. They provided information that is needed.
Read full review of Tenable Nessus »
Ganesh K
IT support at a tech vendor
The technical support is not good.
Read full review of Tenable Vulnerability Management »
Anonymous User
Consultant at a educational organization
The solution's technical support is good. We usually use the solution's community support.
Read full review of Tenable.io Web Application Scanning »
Anonymous User
Assistant manager IT security at a financial services firm
We sometimes took support from Tenable when we had issues with the scans and we couldn't get the results. They were...
Read full review of Tenable Security Center »
Anonymous User
Network Security Engineer at a construction company
Technical support is good. I get responses quickly and they provide quick resolution. I can look at their community...
Read full review of Tenable Nessus »
Daniel Durante
Senior Manager at a security firm
The technical support is great. We have called them a few times and they have always helped us.
Read full review of Tenable Nessus »
Anonymous User
President and CEO, Founder Executive at a tech vendor
I've never used technical support in the past. I've never had a need to. Therefore, I wouldn't be able to assess...
Read full review of Tenable Vulnerability Management »
Anonymous User
Director of Cyber Security at a outsourcing company
I provide support to my customers. I have not run into an issue that I needed to contact the support from Tenable.io...
Read full review of Tenable.io Web Application Scanning »
reviewer5849132
Chief Information Security Officer at a financial services firm
It is not super good and could do some improvements. I've had interactions with different parties, and while it's not...
Read full review of Tenable Security Center »
Anonymous User
IT Consultant - Microsoft Design and Implementation at a tech services company
We have contacted their customer support and they were fine.
Read full review of Tenable Security Center »
Anonymous User
Information Security Architect at a computer software company
The technical support is good and provides a quick response whenever contacted by us.
Read full review of Tenable Security Center »
MuhammadBilal4
Sr. Information Security Engineer at a computer software company
Technical support always replies back on Mondays and it depends on the open support cases.
Read full review of Tenable Nessus »
KalaiarasuSanthirasekeran
Security Professional at a tech vendor
We have not needed to contact tech support much. We contacted them about the false positives, and they were helpful.
Read full review of Tenable Nessus »
Girish RAWAT
Project manager at a computer software company
The technical support needs improvement. Currently, it takes time, which might be due to the free version, but...
Read full review of Tenable.io Web Application Scanning »
Anonymous User
CISO at a financial services firm
The support team is very good and we are quite happy with them. When we had the trouble with Docker Version 2, they...
Read full review of Tenable Vulnerability Management »

Review 1 of 30

Technical Support

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