Compare Forescout vs Tenable

Forescout

Based on 79 reviews.

Tenable

Based on 247 reviews.

Overview

Information Not Available

Tenable Network Security is a developer of vulnerability detection systems. Tenable Network Security is an American network security company, co-founded by Ron Gula, Jack Huffard, and Renaud Deraison in 2002.

Sample Customers

Popular Solutions

Forescout Platform

10 reviews

Forescout XDR

0 reviews

Tenable Nessus

14 reviews

Tenable Security Center

11 reviews

Tenable Vulnerability Management

12 reviews

Top Industries

Financial Services Firm

11%

Manufacturing Company

11%

Computer Software Company

Government

Financial Services Firm

11%

Computer Software Company

10%

Manufacturing Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Utpal Sinha
Sr Network Engineer at a manufacturing company
We use the product for network access control.
Read full review of Forescout XDR »

Review 1 of 1

Chethan Gowda
Windows Security Patching Operation III (Cyber Operations) at a outsourcing company
We usually use Tenable Vulnerability Management for vulnerability scannings, and we get the reports from Tenable to...
Read full review of Tenable Vulnerability Management »
OndrejKOVAC
Solution engineer at a consultancy
The primary use case for Tenable Security Center among my clients is risk-based vulnerability management. It involves...
Read full review of Tenable Security Center »
DragosCernat
Information Security Architect at a transportation company
We had other solutions that we used. One solution was that we did not have something exactly similar to what Element...
Read full review of Tenable Cloud Security »
AbhishekPandey5
Senior Consultant at a manufacturing company
I am using it for Asset Discovery, vulnerability management and threat intel. Tenable OT Security is for asset...
Read full review of Tenable OT Security »
Arun Seetha
Cyber Security Architect at a security firm
I have been dealing with Tenable.io Container Security for almost four to six months.
Read full review of Tenable.io Container Security »

Review 1 of 5

Customer Service

AshishKumar Rai
Security Consultant at a tech vendor
I rate technical support a 9 out of 10.
Read full review of Forescout Platform »
KimeangSuon
Pre-Sale Consultant at a manufacturing company
For technical support, they have ActiveCare Basic, ActiveCare Advanced, and ActiveCare Premium. Mostly, I have used...
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Brook Debebe Hailu
Chief Technology Officer at a tech services company
The solution's technical support can onboard more users. I rate the technical support a seven out of ten.
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Shafeeq Syed
Specialist Network Services - Security Engineering at a pharma/biotech company
Forescout Platform's technical support is slow to respond and could be more knowledgeable.
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AmjadKhan1
Head of data centers at a non-profit
I had an issue with the license at the beginning but the support fixed the situation promptly the same day. I rate...
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Odai Halawani
Sr. Security Engineer at a government
I am working in the Security Operations team, which does not contact Forescout technical support directly. They are...
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Olajide Olusegun
Network Team Lead at a tech services company
The technical support is great. They are trying to win the hearts of the customers by responding immediately to calls.
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Massimiliano La Camera
Business Development Account Manager at a comms service provider
The customer service could be improved, specifically regarding direct support presence.
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Peter Gignac
Lead Technologist at a tech vendor
Technical support needs improvement. They are not very responsive to existing customers. My interactions with them...
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Hakeem-Abdulkareem
CEO
You often need in-person support, so Forescout should invest more in training its customers. Customers need to be...
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Anonymous User
Network Administrator at a logistics company
They were very receptive, wanted to know exactly what was going on, wanted examples, etc. They did what they needed...
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Jasan Dhakan
IT Head at a tech services company
We have had experience with their technical support and must pay additionally for maintenance, support, and regional...
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Adesoji
Head IT Infrastructure and Security at a financial services firm
Fantastic
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Makhdoom Ammar Ahmed
Technical Consultant at a tech services company
I have been satisfied with their support. Their response to all of our queries has been very helpful.
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Anonymous User
Pre-Sales Engineer at a tech services company
Customer Service: The Customer Service is very responsive and helpful. They managed to resolve most of our issues...
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Anonymous User
Chief Information Security Officer at a tech services company
We haven't been in touch with technical support, so I can't speak to their level of service and how they interact...
Read full review of Forescout Platform »
ASHRAF ALI HASSAN
Senior Manager Network Design at a computer software company
The support from the vendor we have received was good.
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Ricardo Martins
Network System Administrator at a tech services company
We haven't had to use their technical support.
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Anonymous User
Network Administrator at a university
We have had mixed success with support. Sometimes we had amazing people who knew just what we needed and how to help...
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ASHRAF ALI HASSAN
Senior Manager Network Design at a computer software company
We have rarely contacted customer service and support, as the website is straightforward.
Read full review of Forescout Platform »
Anonymous User
Sr. Network Engineer at a financial services firm
Technical support has been great. They are very knowledgeable, helpful, and considerate.
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Anonymous User
VP, Infrastructure Management and Security Services at a energy/utilities company
I've never had to use it.
Read full review of Forescout Platform »
Anonymous User
Information Security Architect at a financial services firm
Customer Service: Customer service is above average. Technical Support: Technical support is above average.
Read full review of Forescout Platform »
Jonathan Soto
Ingeniero Senior en seguridad y telecomunicaciones at a non-tech company
While I have never personally opened a case with technical support in the past, my colleague has. He found them to be...
Read full review of Forescout Platform »
Anonymous User
Information Security Manager at a legal firm
I'd rate ForeScout's technical support as fair-to-good.
Read full review of Forescout Platform »
Moshiur RahmanKhan
CEO at a tech services company
Customer service and support is a four out of five overall. I am satisfied with the support I receive.
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RobertoMarinozzi
System Engineer at a tech services company
It has very good support, it is very easy to contact the country post-selling engineer.
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Anonymous User
Senior Security Engineer at a healthcare company
Customer service and technical support are very responsive. We had one issue integrating a module and had a response...
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Anonymous User
Global Network Security Specialist at a pharma/biotech company
Customer Service: Very good. Technical Support: Very good.
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Anonymous User
System Architect at a insurance company
Fortunately, for now, we've had no need to call technical support.
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Review 1 of 30

Buthainah Al-Balharith
Information Technology Security Engineer at a financial services firm
I haven't contacted the support team yet.
Read full review of Tenable Security Center »
Tharaka Shameera
Intent Manager at a university
The solution’s tech support team is very helpful.
Read full review of Tenable Security Center »
Mahmoud Elhamaymy
Professional services team lead at a tech services company
Tenable technical support is very good. They are very helpful, and responsive. We had experienced some delays in two...
Read full review of Tenable Security Center »
Iwegbue Godspower Isioma
Cyber Security Analyst at a tech services company
We don't have many issues.
Read full review of Tenable Vulnerability Management »
OmkarZarapkar
Manager II at a insurance company
Technical support is very good and responsive. A few months back, we utilized their assistance for configurations on...
Read full review of Tenable Nessus »
Matthew Weisler
Sole Proprietor at a tech services company
I have not needed technical support. A colleague reported that a licensing issue took two weeks to resolve. A bigger...
Read full review of Tenable Nessus »
Muhammad Kamran Khan
Chief information security officer at a financial services firm
We contacted support for some scenarios, like upgrades, new security patches, and for some customized reports. We...
Read full review of Tenable Nessus »
ZafarUddin
Technical Lead Information Security at a leisure / travel company
Technical support is okay. The issue is they don't have a team based in India. Sometimes, it's hard to get support on...
Read full review of Tenable Vulnerability Management »
LadislavSolc
Enthusiastic Explorer at a tech services company
I rate the technical support a nine out of ten.
Read full review of Tenable Security Center »
HarshBhardiya
SOC Engineer at a outsourcing company
The technical support is good yet could improve in terms of response time. The feedback and reply times should be...
Read full review of Tenable Nessus »
Rafael Ustariz
IT security consultant at a tech services company
Tenable SC support has been very helpful.
Read full review of Tenable Security Center »
Jairo Willian Pereira
Information Security Manager at a retailer
It SLA/support are enough.
Read full review of Tenable Nessus »
OndrejKOVAC
Solution engineer at a consultancy
Tenable's technical support has declined in quality over time. While they used to be excellent, achieving ratings of...
Read full review of Tenable Security Center »
JoaoManso
CIO / IT Consultant at a marketing services firm
The support from Tenable is very agile. We use them regularly when we have problems. There are three levels of...
Read full review of Tenable Security Center »
Anonymous User
Network Security Engineer at a construction company
Technical support is good. I get responses quickly and they provide quick resolution. I can look at their community...
Read full review of Tenable Nessus »
Anonymous User
Information Technology Security Specialist at a tech services company
Technical support could be more knowledgeable. Their support right now goes from awkward to funny. Sorry to say that,...
Read full review of Tenable Nessus »
Anonymous User
Information Security Analyst at a tech services company
They are good.
Read full review of Tenable Security Center »
Anonymous User
Information Security Manager at a transportation company
They are very good. Their formal support and the wider community support are excellent.
Read full review of Tenable Nessus »
Anonymous User
Lead Cyber Security engineer at a tech services company
We feel the solution's technical support to be very bad. While we do receive a response upon creating a ticket, it is...
Read full review of Tenable Nessus »
Jerome TOUTEE
Former Employee of Orange Business Services as Head of Security Engineering at a comms service provider
The technical support team is good. But one drawback is that they must give more attention to small customers. We had...
Read full review of Tenable Nessus »
Anonymous User
Assistant Manager of Information Security at a pharma/biotech company
I can say that I am satisfied with Tenable Nessus' support and customer relations, which is why I'm still with the...
Read full review of Tenable Nessus »
Anonymous User
Presales Engineer at a tech services company
Technical support is very efficient and they escalate the tickets when you have a big issue. When you open a ticket,...
Read full review of Tenable Security Center »
Anonymous User
Security Consultan at a security firm
The support ticketing system needs improvement. Whenever we create tickets, they are directed to a general support...
Read full review of Tenable.io Web Application Scanning »
Ganesh K
IT support at a tech vendor
The technical support is not good.
Read full review of Tenable Vulnerability Management »
Pov Men
Network Security Engineer at a tech services company
Technical support has been great. We've been quite pleased with their level of attention. We're satisfied with the...
Read full review of Tenable One Exposure Management Platform »
Miguel Angel Hernández Armas
Implementation Engineer at a comms service provider
The Tenable support is very good and has really solved in a timely manner the problems that have occurred in the...
Read full review of Tenable Nessus »
Anonymous User
Director of Cyber Security at a outsourcing company
I provide support to my customers. I have not run into an issue that I needed to contact the support from Tenable.io...
Read full review of Tenable.io Web Application Scanning »
Javeed Abdul
Senior System Engineer at a tech consulting company
I would rate the tech support a five out of ten. Our company has raised multiple tickets with issues in graphs, but...
Read full review of Tenable Cloud Security »
Anonymous User
IT Manager at a manufacturing company
The technical support is responsive and they worked on our problem quickly. That said, it depends on how quickly...
Read full review of Tenable.io Web Application Scanning »
John-Kang
Senior Systems Administrator at a consultancy
I rarely had to call technical support. There was one time when we were troubleshooting a VMware scan. They got on...
Read full review of Tenable Nessus »

Review 1 of 30

Technical Support

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