Compare Fortinet vs Securonix Solutions

Fortinet

Based on 1794 reviews.

Securonix Solutions

Based on 37 reviews.

Latest Research

Buyer's Guide

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

March 2025

Securonix Next-Gen SIEM vs. Fortinet FortiSIEM

Updated: March 2025

Buyer's Guide

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

March 2025

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

Updated: March 2025

Overview

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Information Not Available

Sample Customers

Fortinet FortiSIEM

FortiSIEM has hundreds of customers worldwide in markets including managed services, technology, financial services, healthcare, and government. Customers include Aruba Networks, Compushare, Port of San Diego, Cleveland Indians, Infoblox, Healthways, and Referentia.

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix UEBA

Pfizer, McKesson, BNY Mellon, New York Life

Securonix SOAR

Intermountain Healthcare, Pfizer

Popular Solutions

Fortinet FortiGate

52 reviews

Fortinet FortiGate-VM

34 reviews

Fortinet FortiClient

24 reviews

Securonix Next-Gen SIEM

10 reviews

Securonix UEBA

1 reviews

Top Industries

Educational Organization

17%

Computer Software Company

14%

Comms Service Provider

Financial Services Firm

Computer Software Company

18%

Financial Services Firm

12%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

IgnitiusMolepo
Senior IP Network Defense at MTN
FortiGate Cloud is used for web application firewall, DDoS protection, intrusion prevention, and indicator of...
Read full review of Fortinet FortiGate Cloud »
Uri Harf
Technical Presales at A.G.A.S. מחשוב ותקשורת לעסקים
I use Fortinet FortiSwitch - Secure Access ( /products/fortinet-fortiswitch-secure-access-reviews ) hardware for...
Read full review of Fortinet FortiSwitch - Secure Access »
Yati Gharat
Chief Technology Officer at Litmus
We are a Managed Service Provider. We manage the services of multiple clients. We manage multiple technologies. We...
Read full review of Fortinet FortiAP »
Carlos Vitrano
Cloud security director at Medallia
We are covering cloud security posture management and run-time detection as well, so there are two flavors. It is...
Read full review of Lacework FortiCNAPP »
MohamedTalbi
Security Architect at Bouygues Telecom Mobile
FortiManager is used to facilitate the administration of FortiGate equipment. There are many features to automate...
Read full review of Fortinet FortiManager »

Review 1 of 5

Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I run the intellectual property protection shop for the company and our primary use case is to monitor for DLP.
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

Rias Majeed
CTO at Exceed NetSec LLC
The product's tier-one support process is time-consuming. It takes time to reach the right person to sort out the...
Read full review of Fortinet FortiGate SWG »
Director_45785
Director at Innate technology
The customer services is good but sometimes they are unresponsive.
Read full review of FortiWeb Web Application Firewall (WAF) »
Dhanang K. Wardhana
ICT Project Management Office Manager at PINS
Fortinet's support has proven to be reliable, particularly as we've been engaged with them since the project's...
Read full review of Fortinet FortiManager »
Costa Mitsios
Deputy Technical Director at Space Hellas S.A.
I rate the technical support from Fortinet FortiGate a three out of five. There is room for improvement.
Read full review of Fortinet FortiGate »
Nuno-Santos
SOC Operator at a tech services company
In Portugal, we have direct support from Fortinet FortiGate Cloud because we are well served here in terms of support...
Read full review of Fortinet FortiGate Cloud »
Sachin Vinay
Assistant Manager-Networks at Amrita
I rate technical support for FortiToken as good.
Read full review of Fortinet FortiToken »
PrateekParashar
Cyber Security Administrator at Ishida Europe
The technical support team is good and quick to respond.
Read full review of Fortinet FortiEDR »
Subbu Madhira
CEO at OmniNet Systems
I have not used support very often. I have been able to figure out the problems myself.
Read full review of Fortinet FortiOS »
Rias Majeed
CTO at Exceed NetSec LLC
Customer service and support are helpful, but in the last few years, I've found that the first-level support isn't...
Read full review of Fortinet FortiAuthenticator »
Vinicius Borges
IT Project Management at a energy/utilities company
I rate the solution's service and support an eight out of ten.
Read full review of Fortinet FortiSandbox »
Marnilo Cardenas
Network Project Manager at EvaBssi
The overall support was okay. We only had issues really when we raised several tickets to help solve the...
Read full review of Fortinet FortiManager »
Horacio L. Mille
Founding Partner at Innovadvice
Customer service and support are good.
Read full review of FortiGate Next Generation Firewall (NGFW) »
Mohammed NAJI
Head of Service at MPM
We are very satisfied with the customer service.
Read full review of Fortinet FortiAnalyzer »
Anonymous User
Systems Engineer at a tech services company
The technical support for FortiGate-VM is the same for the physical VM — they're very responsive.
Read full review of Fortinet FortiGate-VM »
AhmedNatil
Security Manager at Alternative Solutions
The technical support's quality and response time are good.
Read full review of Fortinet FortiProxy »
JackTrantham
Technical Account Manager at DSM Technology Consultants, LLC
Technical support is okay. They are not exceptional or awful, they're in the middle. It's hit or miss on their...
Read full review of Fortinet FortiGate »
Anonymous User
Cloud Architect/Solution Architect at a consultancy
We have a procurement team and a support engagement team that is helping us with issues. They are maintaining the SLA...
Read full review of Fortinet FortiWeb »
Simon Coombs
System Administrator at a media company
The support is very good, and we have had no issues.
Read full review of Fortinet FortiGate »
Anonymous User
Pre-sales, Telecommunications & Security Specialist at a tech services company
Very good. In our area we get support both in French and English and the response times are usually pretty decent.
Read full review of Fortinet FortiAuthenticator »
Yash Rana
Manager IT at OTE
Technical support is awful. Their online response time is not prompt. They should not respond after four or five...
Read full review of Fortinet FortiClient »
Anonymous User
Founder at a marketing services firm
We are quite satisfied with technical support.
Read full review of Fortinet FortiGate Cloud »
Khaled Barakat
Technical Consultant at ezz elarab
The customer service is very nice because they answered my questions when I asked them about the program before...
Read full review of Fortinet FortiOS »
Anonymous User
Network Security Engineer at a computer software company
The technical support is good.
Read full review of Fortinet FortiAuthenticator »
VeerSharma
Branch Manager at a computer software company
I hardly ever use their technical support, but when I do they are pretty good.
Read full review of Fortinet FortiGate »
Anonymous User
IT Support
I haven't used tech support.
Read full review of Fortinet FortiClient »
HarpreetSingh2
Information Technology Support Specialist at Chemtrade Logistics
The support has gone down a little bit since Fortinet acquired enSilo. Earlier, because they were a small company,...
Read full review of Fortinet FortiEDR »
Anonymous User
Security Analyst at a tech services company
Technical support is 9/10.
Read full review of Fortinet FortiGate »
PingLiu
Project development at a comms service provider
We have contacted support for reliability issues, and they have been able to resolve everything within a matter of...
Read full review of Fortinet FortiWeb »
Anonymous User
Systems Administrator
Customer Service: Great - we’d give it a 10/10. Technical Support: 6/10 - as far as the techs go, they are...
Read full review of Fortinet FortiSIEM »
Anonymous User
Sales Engineer - Sênior at a tech services company
By and large, technical support is good. It's okay. It's not bad. It could be better, however, they do answer our...
Read full review of Fortinet FortiGate »

Review 1 of 30

Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Security Architect at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »

Review 1 of 30

Technical Support

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