Compare Fortinet vs Securonix Solutions

Fortinet

Based on 2037 reviews.

Securonix Solutions

Based on 39 reviews.

Latest Research

Buyer's Guide

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

December 2025

Securonix Next-Gen SIEM vs. Fortinet FortiSIEM

Updated: December 2025

Buyer's Guide

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

December 2025

Fortinet FortiSIEM vs. Securonix Next-Gen SIEM

Updated: December 2025

Overview

Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.

Information Not Available

Sample Customers

Fortinet FortiSIEM

FortiSIEM has hundreds of customers worldwide in markets including managed services, technology, financial services, healthcare, and government. Customers include Aruba Networks, Compushare, Port of San Diego, Cleveland Indians, Infoblox, Healthways, and Referentia.

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix UEBA

Pfizer, McKesson, BNY Mellon, New York Life

Securonix SOAR

Intermountain Healthcare, Pfizer

Popular Solutions

Fortinet FortiGate

156 reviews

Fortinet FortiGate-VM

40 reviews

Fortinet FortiWeb

29 reviews

Securonix Next-Gen SIEM

8 reviews

Securonix UEBA

1 reviews

Top Industries

Computer Software Company

12%

Comms Service Provider

Manufacturing Company

Financial Services Firm

Computer Software Company

11%

Manufacturing Company

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

HameedAhmed
Joint Director at a non-profit
I am familiar with Fortinet FortiWeb, and I'm working with the product. I have been using Fortinet FortiWeb in my...
Read full review of Fortinet FortiWeb »
Anoop K Jayan
Web Relationship Manager (WRM) at a comms service provider
We work with some other Fortinet tools including EDR, XDR, ADC, and more. EDR is used by our team only for one...
Read full review of Fortinet FortiEDR »
LuayHlaleh
Information Technology Team Lead at a tech services company
Our customers' main use cases for Fortinet FortiWLM come from three classes. We have clients that pay attention to...
Read full review of Fortinet FortiWLM »
Mitul-Shah
Associate Director IT Operations at a financial services firm
I would recommend Fortinet FortiOS for a small to mid-sized company, anywhere up to the employee size of 500 or...
Read full review of Fortinet FortiOS »
Karel Ondracek
Network Administrator at a manufacturing company
I am the network administrator at THK Rhythm Automotive.
Read full review of Fortinet FortiGate-VM »

Review 1 of 5

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at a tech services company
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

Ahmed Auf
Cybersecurity SNB Technical Manager at a tech services company
We make calls with Fortinet support, and in one year, I may call them two to three times or up to 10 times based on...
Read full review of Fortinet FortiToken »
LuayHlaleh
Information Technology Team Lead at a tech services company
Fortinet provides excellent customer support. They are very supportive and will stay with you until the issue is...
Read full review of Fortinet FortiWLM »
TamimKhan
Solution Architect at a computer software company
The solution's tech support team is good.
Read full review of Fortinet FortiSIEM »
Henrique Ariel Arruda Gerhard
Analista de segurança da informação at a tech services company
I would rate the support with Fortinet FortiGate a ten out of ten. We had a few problems, and whenever we needed...
Read full review of Fortinet FortiGate »
AndresEcheverry
Director General en INNOVAR IT SAS at a training & coaching company
I would rate their support a nine out of ten. The support is very good, but it's not always easy to find a Spanish...
Read full review of Fortinet FortiGate »
Blair Griffith-Barwell
Principal Network Architect at a financial services firm
I rate Fortinet support an eight out of ten. The technical support has gotten better. There were a few difficulties...
Read full review of Fortinet FortiWeb »
Pravin Mandlik
Director at a tech services company
Good. As far as Fortinet secure support, I will rate them nine out of ten. They are good in support.
Read full review of Fortinet FortiMail Cloud »
SoheylNorozi
IT Consultant at a tech services company
I don't often have to contact support. When I do I usually just get help from the online community. I really don't...
Read full review of Fortinet FortiOS »
Mohd.Rivai
Network Security Engineer at a tech services company
The technical support was quite good.
Read full review of Fortinet FortiGate »
Dennis Guanare
Network Manager at a insurance company
I like the solution's technical support. I rate the technical support a ten out of ten.
Read full review of Fortinet FortiSwitch - Data Center »
Omar Urquijo
Security, infrastructure and networking engineer at a tech services company
The customer service is very good.
Read full review of Fortinet FortiEDR »
Anonymous User
Manager at a financial services firm
We have not needed to use the Fortinet technical support up until now. I do not know about it firsthand. The product...
Read full review of Fortinet FortiAuthenticator »
Boller Anyiine
Cyber Security Specialist at a tech services company
Technical support is good. You create a ticket and within that ticket you explain what challenges you're facing. They...
Read full review of Fortinet FortiNAC »
WilliamBurling
IT consulant at a healthcare company
I would say I get extraordinary service from FortiGate. If I call them up and say, "help," they not only make it...
Read full review of Fortinet FortiSwitch - Secure Access »
Chamara Waidyathilaka
Network Specialist at a computer software company
We have a local distributor in Sri Lanka through whom we coordinate and address any issues. The distributor provides...
Read full review of Fortinet FortiWLM »
MichaelZhang
IT Director at a university
Their support is quite good.
Read full review of Fortinet FortiGate »
Edison Ting
Director, Data and Privacy at a financial services firm
The service is very good and timely. They always address the tickets on time, and they are reliable.
Read full review of Fortinet FortiMail »
Anonymous User
Senior Network Engineer/ Security at a healthcare company
I don't call them frequently, which is a good sign. However, we called them for a geolocation issue and we didn't get...
Read full review of Fortinet FortiGate »
Anonymous User
Sales Engineer - Sênior at a tech services company
By and large, technical support is good. It's okay. It's not bad. It could be better, however, they do answer our...
Read full review of Fortinet FortiGate »
MauricioCorrêa
Full support analyst at a tech services company
The technical support varies with the product in question. The support for FortiGate appliances is relatively good...
Read full review of Fortinet FortiGate-VM »
Anonymous User
Senior Information Technology Auditor at a financial services firm
Technical support is a local vendor. We are satisfied with the support that we have received.
Read full review of Fortinet FortiGate »
Anonymous User
Sales & Support at a tech services company
We do not use FortiGate support directly; we must use distributor support.
Read full review of Fortinet FortiGate »
Anonymous User
Chief Security Officer at a hospitality company
We have used the technical support. Usually we use them when we have a false positive or false negative. It depends....
Read full review of Perception Point Advanced Email Security »
Anonymous User
Senior Software Engineer at a outsourcing company
The technical support is very helpful. I rate their technical support a nine out of ten.
Read full review of Fortinet FortiWeb »
Waseem Khan
Network/Systems Administrator at a financial services firm
The solution from Fortinet FortiGate is very good. Our experience has been very good.
Read full review of Fortinet FortiGate »
Anonymous User
IT Engineer at a aerospace/defense firm
The technical support is good.
Read full review of Fortinet FortiGate »
Anonymous User
Owner - Sales Manager / IT Enterprise Architect at a tech services company
It’s generally good, but there’s always room for improvement.
Read full review of Fortinet FortiOS »
Oscar Jimenez
UC Solutions Architect at a comms service provider
I would rate their customer service around eight because not everything is perfect, but they have very good customer...
Read full review of Fortinet FortiGate »
Anonymous User
Chief Executive Officer at a tech services company
The partner support is quite low, and the end-user support is delayed at levels L2 and L3. L1 support is quick.
Read full review of Fortinet FortiGate-VM »
Atit Tandon
Director at a manufacturing company
The support is amazingly good. In 99% of cases, we do not have to do configurations on our own as they are normally...
Read full review of Fortinet FortiClient »

Review 1 of 30

Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at a tech vendor
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at a healthcare company
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at a tech vendor
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at a tech services company
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at a tech services company
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at a tech vendor
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at a tech services company
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at a tech services company
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at a tech services company
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at a comms service provider
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Assistant VP, Idm Compliance at a financial services firm
For technical support, I can rate it as seven. They also have the same issues other vendors are facing. They are good...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Senior SOC Developer at a tech services company
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at a tech vendor
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
VP International Business and Alliances at a tech services company
They excel in response times and quick reactions when there's an actual threat. We work with a particular team which...
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at a tech vendor
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »

Review 1 of 30

Technical Support

No Data Available

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