Compare Fortra vs Kiuwan

Fortra

Based on 230 reviews.

Kiuwan

Based on 25 reviews.

Sample Customers

Kiuwan

DHL, BNP Paribas, Zurich, AXA, Ernst & Young, KFC, Santander, Latam, Ferrovial

Popular Solutions

96 reviews

23 reviews

4 reviews

0 reviews

0 reviews

Top Industries

Financial Services Firm

11%

Manufacturing Company

Computer Software Company

Outsourcing Company

University

11%

Construction Company

10%

Computer Software Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anuj Bhagwat
Dev Ops Engineer at a computer software company
Our use case is sharing the file with multiple users. It's a centralized file share system.
Read full review of GoAnywhere MFT »
Anthony Tuhame
Information Technology Manager at Everseen
When I was first hired at this company, we were using Fortra's Automate only for generating reports from Excel and...
Read full review of Fortra's Automate »
BrandoDiego
System Engineer/Consultant at Notable Frontier Sdn Bhd
I work with Fortra's Digital Guardian as a consultant. As of now, I am using Fortra's Digital Guardian for Endpoint...
Read full review of Fortra's Digital Guardian »
Syed Mubeen
Cyber Security Researcher at a tech services company
The main use case for Digital Guardian is for endpoint DLP, as it is the product for endpoint-level DLP and is one of...
Read full review of Digital Guardian »
Ravi Kumar Dake
Software Developer at a computer software company
Basically, Globalscape EFT is used for file management transfer, and we use the secure protocol. First, we begin with...
Read full review of Globalscape EFT »

Review 1 of 5

Jose Luis Carrió Hevia
Application Architect at IBM
We use it to modify and enhance code across various aspects of our projects, particularly focusing on key data. The...
Read full review of Kiuwan »
Felix Esteban
Head of Development and Consulting at Logalty
Our primary use case of this solution is to reduce our risks. I'm head of development and consulting.
Read full review of Kiuwan Insights »

Review 1 of 2

Customer Service

Prakhar Agarwal
Cloud Engineer at a tech consulting company
The technical support team provides delayed solutions.
Read full review of GoAnywhere MFT »
Dhanaji Mali
Technical Specialist at VDA Infosolutions Pvt. Ltd.
The customer support is excellent. They are ready to support at any time with technical matters whenever we encounter...
Read full review of GoAnywhere MFT »
Anabel Marco
Account Director at a tech services company
I rate Fortra customer service eight out of 10. We are based in Barcelona, where they have their European...
Read full review of Fortra's Automate »
Chetan Bhati
Human Toxicology Engineer at Arrow PC Network Pvt Ltd
I have had limited interaction with customer support, but overall the experience has been satisfactory. In cases...
Read full review of GoAnywhere MFT »
Dhiren Jethwa
Team Lead - Network and Security at a outsourcing company
I have not used customer support yet, but in the future, if I use customer support, I will definitely update.
Read full review of GoAnywhere MFT »
Arkajit Das
CTO at Fraoula
I would rate the technical support of Fortra's Automate at about seven or 7.5.
Read full review of Fortra's Automate »
Bhavesh Jha
Technical Support Executive at Digitaltrack
Customer support for GoAnywhere MFT is good and knowledgeable in their technical areas, providing resolution within a...
Read full review of GoAnywhere MFT »
Max Byrd
Sr. Application Specialist Software Engineer at a computer software company
I probably contacted technical support during the initial part of the process, but I do not specifically recall those...
Read full review of GoAnywhere MFT »
MehboobQureshi
Practice Manager at Saapatech
The technical support is very bad. Support has to be drastically improved.
Read full review of Digital Guardian »
Manish Chhangani
Quality Analyst at a marketing services firm
Our overall interaction with GoAnywhere MFT customer support has been generally positive each time, with some room...
Read full review of GoAnywhere MFT »
Anthony Tuhame
Information Technology Manager at Everseen
I have contacted both the sales team and technical support. I contacted the sales team when we were scaling it up,...
Read full review of Fortra's Automate »
Satyamkumar Prajapati
Technical Writer at Mphasis
Customer support is good.
Read full review of GoAnywhere MFT »
MehboobQureshi
Practice Manager at Saapatech
Support is the challenge. There is no straightforward support for the solution.
Read full review of Digital Guardian »
Sushruth Ram
Product Management Consultant at Mafoi Strategic Consultants
The experience with GoAnywhere MFT support could have been better and quicker from their end. Apart from that, I did...
Read full review of GoAnywhere MFT »
Anonymous User
Cyber Security Analyst at a tech vendor
Customer support for GoAnywhere MFT is generally good but a bit mixed depending on urgency. From our experience, the...
Read full review of GoAnywhere MFT »
Anonymous User
Security Architect at a comms service provider
There was a couple of guys in the team that were on top of it when it came to the tech support. They only hire the...
Read full review of Digital Guardian Endpoint Detection and Response Service [EOL] »
Koffi Martial Assouman
Pre-Sales Support Engineer at GTN (Groupe de Technologies et de Negoce)
We're really satisfied with customer service and support.
Read full review of Fortra's Clearswift Secure Web Gateway »
Anonymous User
System Administration at a insurance company
Their support is great. They've always been there whenever we had any issues. They always provided a prompt courier...
Read full review of GoAnywhere MFT »
Anumula Hitesh
Senior Business Development Executive at Digitaltrack
Overall, my experience with customer support has been positive; for routine questions and standard issues, the...
Read full review of GoAnywhere MFT »
Dilip Chauhan
Tester at Pantomath Group
Customer support is very good. My experience with customer support has been positive overall. The support team was...
Read full review of GoAnywhere MFT »
Robert Girth
Chief Technology Officer at DOB Systems LLC
Their support definitely has your back in getting things sorted out. They are very responsive and have been able to...
Read full review of Fortra's Automate »
Anonymous User
Works at a educational organization
Their customer service is good, with decent support. They get back to us within a day with answers. Their...
Read full review of GoAnywhere MFT »
MatthewPatrick
Director of Operations & HR at lascentstore
Regarding customer support, I face challenges sometimes. They're not always available, and you may need to wait for...
Read full review of Fortra's Automate »
NarendraBhujbal
Technology Architect at a tech vendor
On a scale of one to ten, I would rate GoAnywhere MFT's customer service and technical support around an eight, as I...
Read full review of GoAnywhere MFT »
Rohan Paul
Data Manager at Gitarattan International Business School
The experience was quite good and helpful. They were able to resolve the issue in a reasonable time.
Read full review of GoAnywhere MFT »
Anonymous User
FI Technical Lead at a university
If I had to rate the support, I would rate it as an eight on a scale from one to ten. I haven't dealt with them...
Read full review of GoAnywhere MFT »
Anonymous User
Project Assistant at a government
I rate GoAnywhere's support a nine out of ten. They're excellent.
Read full review of GoAnywhere MFT »
Steven Helfgott
EDI Manager at a wholesaler/distributor
The technical support is excellent. I enjoy chatting with technical support, as it allows me to get a quick response...
Read full review of Fortra's Automate »
Jack Frano
Principal at Adaptive Growth, Inc
Technical support is terrific.
Read full review of Fortra's Automate »
JamesStarkweather
Senior Cloud Engineer at a computer software company
Their support is excellent. I would give them a 10 out of 10, but we pay for the max support level. They have...
Read full review of Globalscape EFT »

Review 1 of 30

Anshul Anshul
Sr. Manager at a tech services company
I have not used the support from Kiuwan.
Read full review of Kiuwan »
Kelly Hoyos
Information Security Manager at ITC SOLUCIONES TECNOLOGICAS S.A.S
Kiuwan's support has room for improvement. You can only open a ticket is through email, and the support team is...
Read full review of Kiuwan »
Jose Luis Carrió Hevia
Application Architect at IBM
Generally, our team is responsible for overseeing applications and maintaining comprehensive records. If a client...
Read full review of Kiuwan »
Francisco Parada López
Security consultant at Entelgy Innotec Security
In my case, I feel we need technical support to develop new rules and to comprehend some of Kiuwan's internal...
Read full review of Kiuwan »
Anonymous User
Managing Director at a tech vendor
Customer Service: Customer service is excellent; extremely helpful and knowledgeable about the subject matter....
Read full review of Kiuwan »
Ernst Marais
Software Architect at Digital Solution Foundry (Pty) Ltd
We haven't had any issues or need to engage with technical support.
Read full review of Kiuwan »
Layth Mansour
Information Security Officer at Umniah
We're working on some issues with some delays from the support team.
Read full review of Kiuwan »
Anonymous User
Process and Software Quality Lead at a non-tech company
I would give technical support a rating of 9/10.
Read full review of Kiuwan »
Anonymous User
Gerente at a tech services company
I would give technical support a rating of 10 out of 10.
Read full review of Kiuwan »
Anonymous User
Partner at a tech services company
Customer Service: Customer service is excellent. They have a very solid documentation site, as well as in-app...
Read full review of Kiuwan »
Anonymous User
Account Manager at a wireless company
An eight out of 10.
Read full review of Kiuwan »
Anonymous User
CEO at a tech services company
The technical support is very good. We have received valid answers to our questions.
Read full review of Kiuwan »
Anonymous User
Test Engineer at a tech company
The technical support is very good. They are responsive and are very knowledgeable. We are satisfied with their level...
Read full review of Kiuwan »
Anonymous User
Cofounder at a tech services company
Customer Service: The customer service is always ready, using the live chat integration. Technical Support: 10 out of...
Read full review of Kiuwan »
Felix Esteban
Head of Development and Consulting at Logalty
We did have a support case with a customer, but I was on holiday and did not interact with technical support myself....
Read full review of Kiuwan »
Anonymous User
Digital Marketing at a marketing services firm
Customer Service: Haven't had any trouble. Technical Support: So far, we've opened a couple of tickets and we got a...
Read full review of Kiuwan »
Felix Esteban
Head of Development and Consulting at Logalty
I've used the technical support sometimes but we haven't had a lot of issues. There is also a call centre and they...
Read full review of Kiuwan »
Felix Esteban
Head of Development and Consulting at Logalty
Kiuwan lacks decent support, it's very bad. A couple of years ago an American company bought Kiuwan and support...
Read full review of Kiuwan Insights »
Anonymous User
Technical Team Lead at a tech services company
Customer Service: Customer service is excellent. Technical Support: Technical support is very good.
Read full review of Kiuwan »
Francisco Carlos Rodríguez
Information Security Manager and Business Continuity Manager at a legal firm
We haven't used technical support. It's a very new tool for our company.
Read full review of Kiuwan »

Review 1 of 20

Technical Support

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