Compare Fortra vs Kiuwan

Fortra

Based on 201 reviews.

Kiuwan

Based on 25 reviews.

Sample Customers

Kiuwan

DHL, BNP Paribas, Zurich, AXA, Ernst & Young, KFC, Santander, Latam, Ferrovial

Popular Solutions

74 reviews

20 reviews

4 reviews

0 reviews

0 reviews

Top Industries

Financial Services Firm

11%

Computer Software Company

Manufacturing Company

Construction Company

University

11%

Computer Software Company

Financial Services Firm

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anuj Bhagwat
Dev Ops Engineer at a computer software company
Our use case is sharing the file with multiple users. It's a centralized file share system.
Read full review of GoAnywhere MFT »
Jane Rachma Kiniti
IT Project Manager at Labo des histoires
My main use case for Automate is automating my everyday tasks, such as reporting, task assignment, and updating...
Read full review of Fortra's Automate »
BrandoDiego
System Engineer/Consultant at Notable Frontier Sdn Bhd
I work with Fortra's Digital Guardian as a consultant. As of now, I am using Fortra's Digital Guardian for Endpoint...
Read full review of Fortra's Digital Guardian »
Syed Mubeen
Cyber Security Researcher at a tech services company
The main use case for Digital Guardian is for endpoint DLP, as it is the product for endpoint-level DLP and is one of...
Read full review of Digital Guardian »
Ravi Kumar Dake
Software Developer at a computer software company
Basically, Globalscape EFT is used for file management transfer, and we use the secure protocol. First, we begin with...
Read full review of Globalscape EFT »

Review 1 of 5

Jose Luis Carrió Hevia
Application Architect at IBM
We use it to modify and enhance code across various aspects of our projects, particularly focusing on key data. The...
Read full review of Kiuwan »
Felix Esteban
Head of Development and Consulting at Logalty
Our primary use case of this solution is to reduce our risks. I'm head of development and consulting.
Read full review of Kiuwan Insights »

Review 1 of 2

Customer Service

Syed Mubeen
Cyber Security Researcher at a tech services company
For vendor support, such as Fortra support, I would rate it a seven because all the support comes from different...
Read full review of Digital Guardian »
Don Deyette
Systems Configuration Engineer/Move-it Administrator at a insurance company
HelpSystems has excellent service. I can call them up if I have a question and they'll either send me an example of...
Read full review of Fortra's Automate »
Joel Vinas
Senior Analyst at a comms service provider
I was very happy with their tech support. Whenever I called or emailed, they responded quickly. For emergencies, they...
Read full review of GoAnywhere MFT »
Chetan Yelve
Software Engineer at Cateina Technologies
I contacted the technical support for Fortra's Automate once, and they are very knowledgeable about their product and...
Read full review of Fortra's Automate »
Manik Singh
Penetration Tester at Essen Vision Software
Customer support is excellent and very helpful.
Read full review of GoAnywhere MFT »
Haider Khan
Senior Manager at Octotech Technology
The customer support for GoAnywhere MFT is good.
Read full review of GoAnywhere MFT »
Jithendra Koilada
Software Engineer at SAge IT inc
Initially during my training period, I contacted the technical team. However, I didn't receive responses as quickly...
Read full review of GoAnywhere MFT »
Steve Ballantyne
Network Infrastructure Security Architect at Knox Community Hospital
The technical support is great. They provide quality responses.
Read full review of GoAnywhere MFT »
Anthony Tuhame
Information Technology Manager
I rate the technical support for GoAnywhere MFT at eight or nine out of ten.
Read full review of GoAnywhere MFT »
Anuj Bhagwat
Dev Ops Engineer at a computer software company
Technical support is a 10.
Read full review of GoAnywhere MFT »
Tom Foal
CTO at Klaatu IT Security Ltd
We use the product's technical support a lot and they are pretty good.
Read full review of Fortra's Agari »
Jayamahavarshini S
Software Engineer Intern at a university
I struggled initially while setting the automation process, and at that time I needed customer support. There is live...
Read full review of GoAnywhere MFT »
Rohit Prajapat
Software Engineer / Manager at Indian Institute of Technology, Madras
I would rate the technical support that GoAnywhere MFT provides around a seven. I talked with the support once, and...
Read full review of GoAnywhere MFT »
Owen Nunez
Security Engineer at Protego Trust Bank
Since they were a new company, just starting out, they were okay yet could be better. They needed more general...
Read full review of Digital Guardian »
Shreeshail Mali
Project Manager - DevOps Engineer at ACC
In regards to the technical support for GoAnywhere MFT, I would rate support an eight out of ten.
Read full review of GoAnywhere MFT »
Anonymous User
Assistant System Engineer at a tech vendor
I would give Fortra's Automate around eight out of ten for support. It is solid for practical automation, especially...
Read full review of Fortra's Automate »
Shreeshail Mali
Project Manager - DevOps Engineer at ACC
The reason for my rating of eight in technical support is that while they were able to handle issues, there were...
Read full review of Fortra's Automate »
Selvin Hernandez
Tech Support II at a insurance company
The quality of the support for GoAnywhere MFT is pretty good when they have knowledge of what's going on. We usually...
Read full review of GoAnywhere MFT »
Bryan Blaschke
Senior Data Analyst at a financial services firm
In terms of quickness, they are pretty responsive. However, I'm unable to respond to support emails to update...
Read full review of Fortra's Automate »
Anonymous User
Senior Manager at a consultancy
So far, I am really happy with the technical support. The delay is between one and two days. In all of our requests...
Read full review of Fortra's Automate »
Anonymous User
Chief Administrative Officer at rpa total centroamerica
Technical support is a bit of an issue. We have our technical support team from Argentina. We can't even speak the...
Read full review of Fortra's Automate »
Anonymous User
Business Intelligence Developer at Food distribution company
The individuals who provide support are very knowledgeable about their product, and we don't go through multiple...
Read full review of GoAnywhere MFT »
Anonymous User
Application Development Manager at a government
The tech support is pretty good, and the team members are knowledgeable for the most part; I rate them eight out of ten.
Read full review of GoAnywhere MFT »
Anonymous User
Practice Lead at a computer software company
I don't think support has the experience in their tech support department. It's not a matter of responsiveness or...
Read full review of Fortra's Powertech Identity & Access Manager »
Anonymous User
General Manager at a tech services company
Their support needs improvement. We have a partner, but we are not receiving a quick response. I do not know if the...
Read full review of GoAnywhere MFT »
Anonymous User
SAP Basis Administrator at a energy/utilities company
They are very responsive and very knowledgeable. I would rate them a nine out of ten. Sometimes, they are hard to...
Read full review of GoAnywhere MFT »
Anonymous User
FI Technical Lead at a university
If I had to rate the support, I would rate it as an eight on a scale from one to ten. I haven't dealt with them...
Read full review of GoAnywhere MFT »
Anonymous User
IT consultant at a tech services company
For the most part, we have been in a test evaluation phase and we have not needed to use the technical support until...
Read full review of GoAnywhere MFT »
Anonymous User
Project Assistant at a government
I rate GoAnywhere's support a nine out of ten. They're excellent.
Read full review of GoAnywhere MFT »
Anonymous User
Systems Administrator at a local government
Their technical support has been great. I've contacted them during business hours as well as after business hours...
Read full review of Globalscape EFT »

Review 1 of 30

Anshul Anshul
Sr. Manager at a tech services company
I have not used the support from Kiuwan.
Read full review of Kiuwan »
Francisco Parada López
Security consultant at Entelgy Innotec Security
In my case, I feel we need technical support to develop new rules and to comprehend some of Kiuwan's internal...
Read full review of Kiuwan »
Jose Luis Carrió Hevia
Application Architect at IBM
Generally, our team is responsible for overseeing applications and maintaining comprehensive records. If a client...
Read full review of Kiuwan »
Kelly Hoyos
Information Security Manager at ITC SOLUCIONES TECNOLOGICAS S.A.S
Kiuwan's support has room for improvement. You can only open a ticket is through email, and the support team is...
Read full review of Kiuwan »
Anonymous User
Digital Marketing at a marketing services firm
Customer Service: Haven't had any trouble. Technical Support: So far, we've opened a couple of tickets and we got a...
Read full review of Kiuwan »
Anonymous User
Gerente at a tech services company
I would give technical support a rating of 10 out of 10.
Read full review of Kiuwan »
Anonymous User
Account Manager at a wireless company
An eight out of 10.
Read full review of Kiuwan »
Felix Esteban
Head of Development and Consulting at Logalty
I've used the technical support sometimes but we haven't had a lot of issues. There is also a call centre and they...
Read full review of Kiuwan »
Anonymous User
CEO at a tech services company
The technical support is very good. We have received valid answers to our questions.
Read full review of Kiuwan »
Anonymous User
Technical Team Lead at a tech services company
Customer Service: Customer service is excellent. Technical Support: Technical support is very good.
Read full review of Kiuwan »
Anonymous User
Process and Software Quality Lead at a non-tech company
I would give technical support a rating of 9/10.
Read full review of Kiuwan »
Felix Esteban
Head of Development and Consulting at Logalty
We did have a support case with a customer, but I was on holiday and did not interact with technical support myself....
Read full review of Kiuwan »
Francisco Carlos Rodríguez
Information Security Manager and Business Continuity Manager at a legal firm
We haven't used technical support. It's a very new tool for our company.
Read full review of Kiuwan »
Felix Esteban
Head of Development and Consulting at Logalty
Kiuwan lacks decent support, it's very bad. A couple of years ago an American company bought Kiuwan and support...
Read full review of Kiuwan Insights »
Layth Mansour
Information Security Officer at Umniah
We're working on some issues with some delays from the support team.
Read full review of Kiuwan »
Anonymous User
Test Engineer at a tech company
The technical support is very good. They are responsive and are very knowledgeable. We are satisfied with their level...
Read full review of Kiuwan »
Anonymous User
Cofounder at a tech services company
Customer Service: The customer service is always ready, using the live chat integration. Technical Support: 10 out of...
Read full review of Kiuwan »
Anonymous User
Partner at a tech services company
Customer Service: Customer service is excellent. They have a very solid documentation site, as well as in-app...
Read full review of Kiuwan »
Ernst Marais
Software Architect at Digital Solution Foundry (Pty) Ltd
We haven't had any issues or need to engage with technical support.
Read full review of Kiuwan »
Anonymous User
Managing Director at a tech vendor
Customer Service: Customer service is excellent; extremely helpful and knowledgeable about the subject matter....
Read full review of Kiuwan »

Review 1 of 20

Technical Support

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