Compare Fortra vs McAfee

1. Aetna 2. Accenture 3. Adidas 4. AIG 5. Airbus 6. Akamai 7. Amazon 8. American Express 9. Aon 10. Apple 11. ATT 12. Autodesk 13. Bank of America 14. Barclays 15. Bayer 16. Bechtel 17. BlackRock 18. Boeing 19. BNP Paribas 20. Cisco 21. CocaCola 22. Comcast 23. Dell 24. Deutsche Bank 25. eBay 26. ExxonMobil 27. FedEx 28. Ford 29. General Electric 30. Google 31. HP 32. IBM

Fortra's Vulnerability Management

Keesal Young & Logan, Tulane University

Fortra's Agari

NACHA

Fortra's Vera

Box

McAfee Total Protection for Data Loss Prevention

Kleberg Bank

McAfee Complete Data Protection

Xcel Energy

Popular Solutions

GoAnywhere MFT

63 reviews

Fortra's Automate

18 reviews

Globalscape EFT

4 reviews

McAfee ePolicy Orchestrator

5 reviews

McAfee Complete Data Protection

5 reviews

McAfee Total Protection for Data Loss Prevention

2 reviews

Top Industries

Financial Services Firm

11%

Computer Software Company

Manufacturing Company

Comms Service Provider

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

Marketing Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anuj Bhagwat
Dev Ops Engineer at a computer software company
Our use case is sharing the file with multiple users. It's a centralized file share system.
Read full review of GoAnywhere MFT »
Jane Rachma Kiniti
IT Project Manager at a retailer
My main use case for Automate is automating my everyday tasks, such as reporting, task assignment, and updating...
Read full review of Fortra's Automate »
Syed Mubeen
Cyber Security Researcher at a tech services company
The main use case for Digital Guardian is for endpoint DLP, as it is the product for endpoint-level DLP and is one of...
Read full review of Digital Guardian »
Ravi Kumar Dake
Software Developer at a computer software company
Basically, Globalscape EFT is used for file management transfer, and we use the secure protocol. First, we begin with...
Read full review of Globalscape EFT »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

Binu Haneef
System Administrator at a media company
We are using many components such as Drive Encryption, DLP, Threat Prevention, Advanced Threat Prevention, and Web...
Read full review of McAfee ePolicy Orchestrator »
Wahidur Rahman
Senior Executive Officer at a financial services firm
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Information Security Analyst at a real estate/law firm
My major use case for McAfee Complete Data Protection is for DLP. McAfee Complete Data Protection helps to prevent...
Read full review of McAfee Complete Data Protection »
Kalidas Mangle
Sr. System Engineer at a tech vendor
We are working with McAfee Total Protection for Data Loss Prevention and Trellix products in our environment, but not...
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 5

Customer Service

Anuj Bhagwat
Dev Ops Engineer at a computer software company
Technical support is a 10.
Read full review of GoAnywhere MFT »
Sandeep Jopat
Cyber Security Researcher at a engineering company
Digital Guardian's customer service and support are characterized by a dedicated global team that operates on a 24/7...
Read full review of Digital Guardian »
Prashant Fauzdar
Senior Solution Lead at a healthcare company
Their technical support is good. Responses are not really instantaneous, but they respond within their SLA. They...
Read full review of GoAnywhere MFT »
Virginia Kanyi
Customer Service Manager at a consultancy
Their support is good. I would rate their technical support a nine out of ten.
Read full review of GoAnywhere MFT »
Jithendra Koilada
Software Engineer at a outsourcing company
Initially during my training period, I contacted the technical team. However, I didn't receive responses as quickly...
Read full review of GoAnywhere MFT »
Chetan Yelve
Software Engineer at a tech services company
I would rate the technical support between eight to nine. They provide great help. I would rate it a nine.
Read full review of GoAnywhere MFT »
MehboobQureshi
Practice Manager at a tech services company
The technical support is very bad. Support has to be drastically improved.
Read full review of Digital Guardian »
Ibidapo Ibrahim
Head of IT Infrastructure at a non-tech company
The technical support that we used was through Digital Guardian's partner which was horrible.
Read full review of Digital Guardian »
Nayan More
Senior Cloud Engineer at a construction company
For technical support, I have not contacted them, but my team lead is in touch with technical support, and he is...
Read full review of Fortra's Automate »
Yash Bawane
Data engineer at a consultancy
The support team was responsive and helpful. They guided us thoroughly whenever we had an issue. It's somewhat...
Read full review of GoAnywhere MFT »
KIM TERRY BUENAVENTURA
Technical Engineer at a tech services company
I rate Fortra's support nine out of 10. I've reported bugs to Fortra support. The issues take time and can't be fixed...
Read full review of GoAnywhere MFT »
Jay Triche
Senior Developer/Analyst at a retailer
The technical support has been fine. It has been useful each time we've reached out to them, unless we find a little...
Read full review of GoAnywhere MFT »
Anonymous User
IT consultant at a tech services company
For the most part, we have been in a test evaluation phase and we have not needed to use the technical support until...
Read full review of GoAnywhere MFT »
Anonymous User
VP/Core System Support Manager at a financial services firm
Their tech support is pretty good in responding to us and in helping us to work through any issues that might crop...
Read full review of GoAnywhere MFT »
Anonymous User
Chief Infrastructure Architect at a non-tech company
I've used tech support once or twice. At the time, it was when HelpSystems had just taken them over. It was a little...
Read full review of Fortra's Intermapper »
Alexey Supryaga
System Administrator at a retailer
Over three years of using the solution, we contacted technical support three or four times maximum. The most recent...
Read full review of GoAnywhere MFT »
Anonymous User
Lead Technical Support Engineer at a insurance company
In the past, the tech support that we got from Globalscape was very good. As of late, it has been far less impressive...
Read full review of Globalscape EFT »
Anonymous User
Consultant at a manufacturing company
I've contacted them. They were very helpful. I'd rate them a ten out of ten.
Read full review of Fortra's Automate »
Anonymous User
Works at a educational organization
Their customer service is good, with decent support. They get back to us within a day with answers. Their...
Read full review of GoAnywhere MFT »
Anonymous User
Cloud Engineer II at a tech vendor
I have not had a reason to contact technical support, so I cannot comment on that aspect.
Read full review of Fortra's Automate »
Anonymous User
Pre-Sales Specialist at a tech services company
Their technical support is better than excellent.
Read full review of Fortra Tripwire IP360 »
Ton Roelandse
Senior Principal @ Trexin - an Architecting Delivery Executive and Fairy Duster in Chief at a consultancy
We had Professional Services included and from a service perspective, I think that they are good. However, they are...
Read full review of Fortra's Automate »
Ravi Kumar Dake
Software Developer at a computer software company
I would rate Fortra's support for Globalscape EFT around a seven on a scale of one to ten. I worked on-site in South...
Read full review of Globalscape EFT »
Anonymous User
Principal Consultant / Product Manager at a outsourcing company
I had some interactions with technical support when I was a product manager, and it was good.
Read full review of Fortra's Tripwire Enterprise »
Anonymous User
Assistant System Engineer at a tech vendor
I would give Fortra's Automate around eight out of ten for support. It is solid for practical automation, especially...
Read full review of Fortra's Automate »
John Helbert Gonzalez Torres
Automation Architect at a financial services firm
We use technical support a lot and we find them to be quite helpful and responsive. We are very satisfied with their...
Read full review of Fortra's Automate »
Dan McGuire
Enterprise Application Analyst at a energy/utilities company
The experience was excellent. The support technician who worked with me initially owned the ticket through the whole...
Read full review of GoAnywhere MFT »
Swaroop Shivoji
Technical Lead at a tech vendor
They receive technical support, which sometimes feels delayed, but they do get responses. A quicker response would be...
Read full review of Globalscape EFT »
Anonymous User
Information Security Architect at a computer software company
I am not very impressed by the technical support. One reporting problem we had took some time to be fixed, but we...
Read full review of Fortra Tripwire IP360 »
AnantUpadhyay
CEO at a media company
We have contacted them for issues and bugs. They have their number on their website to call, and they are fast and...
Read full review of GoAnywhere MFT »

Review 1 of 30

BharatUjenia
Sr. Group Manager - Enterprise IT at a tech vendor
The technical support is a mixed bag. They don't always like to believe that there is a problem with the solution....
Read full review of McAfee Web Protection [EOL] »
Shreyansh Sharma
Instrument and Control Engineer at a energy/utilities company
We have found the technical support to be very helpful. They are responsive and available when we need them to help...
Read full review of McAfee ePolicy Orchestrator »
Kamal Abdelrahman
Country Manager at a tech services company
In general the technical is average. Not great but not bad.
Read full review of McAfee Total Protection for Data Loss Prevention »
Wahidur Rahman
Senior Executive Officer at a financial services firm
I would rate the technical support of this solution a seven, on a scale from one to 10, with one being the worst and...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
JohnBlack
Founder and CEO at a tech services company
The technical support is good, but it isn't always specific. That's a problem in my industry; it's a highly...
Read full review of McAfee ePolicy Orchestrator »
MuhammadKhan1
Associate Manager IT at a manufacturing company
My experience is very good with customer support. When I had an issue with the initial charges related to the setup,...
Read full review of McAfee Web Protection [EOL] »
Jagdish Lomte
Founder & CEO at a consultancy
The support from McAfee Total Protection for Data Loss Prevention is good. However, if they provided 24 hours a day...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Technical Engineer at a tech services company
Technical products are bound to get stuck due to the technical processes involved. Sometimes, certain new issues crop...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
AVP - Information Security at a financial services firm
Technical support has been good. If I have ever needed assistance, I have been able to get some help.
Read full review of McAfee Web Protection [EOL] »
Shaik Sayeed
Information Technology Solutions Manager at a tech services company
I think that the technical support can be improved. It should be cheaper, faster and more comprehensive as far as the...
Read full review of McAfee Total Protection for Data Loss Prevention »
Oliver Rodrigues
Senior Network Security Planning at a comms service provider
I would rate technical support an eight out of ten. They do help to resolve issues quickly, but sometimes the...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Information Technology Security Consultant at a computer software company
I have not personally contacted technical support but I have gotten feedback from people who have. Most people are...
Read full review of McAfee Web Protection [EOL] »
Sambhaji Bhosale
Cyber security consultant at a tech vendor
The technical support has been excellent with no reported issues.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
IT Consultant at a tech consulting company
Customer Service: The McAfee customer service is great. As mentioned in my earlier review, this is a top 10 customer...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Computer Technician at a leisure / travel company
We do not call McAfee directly because they couldn't provide us with the help we needed onsite because we needed...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Amman Khan Mohammed
Senior System Engineer at a tech services company
I have opened a few cases with technical support and their support is good. It depends on what type of contract you...
Read full review of McAfee ePolicy Orchestrator »
Stephen Odongo
Technical Support Engineer at a tech services company
The technical support is very good and they respond quite quickly.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Service Management Consultant at a tech vendor
I've never had an issue with McAfee. I've never had to reach out to technical support.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
IT Manager at a financial services firm
Technical support is good. They are timely in responding.
Read full review of McAfee Total Protection for Data Loss Prevention »
Mohit Dhingra
Senior Vice President IT at a tech services company
The technical support's response time and turnaround time as the solution provider are excellent. They go the extra...
Read full review of McAfee Complete Data Protection »
Anonymous User
Network Engineer Info & Security at a comms service provider
Customer Service: It's ok. Technical Support: It's satisfactory; a few engineers from the McAfee Firewall tech...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
PankajKumar24
IT Manager at a tech services company
I would rate the quality of support from Trellix as eight points.
Read full review of McAfee ePolicy Orchestrator »
Mohd Fadhil
Security Engineer at a tech services company
McAfee Total Protection for Data Loss Prevention's technical support is helpful.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Network Analyst at a financial services firm
Customer Service: Customer service is good. You will generally have access to a team of account managers, should...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
JonathanChawatama
IT Security Consultant at a comms service provider
I'd rate technical support seven out of ten. Every year we have to go through product certifications, so we hardly...
Read full review of McAfee Complete Data Protection »
Anonymous User
IT Security Specialist at a tech services company
Technical support is not too bad. They are quite mature and have experience with the product. We have not experienced...
Read full review of McAfee Application Control »
Anonymous User
Manager at a tech services company
My clients and suppliers are usually working with technical support.
Read full review of McAfee Complete Data Protection »
Anonymous User
Senior Marketing Specialist II at a tech vendor
When we raise a ticket with the support they respond based on the severity of the matter. I rate the support from...
Read full review of McAfee ePolicy Orchestrator »
Jagadeesh Amarnath
Senior Technical Team Lead at a tech consulting company
The technical support is good. It's easy for us to reach support whenever we experience any issues. They put us right...
Read full review of McAfee Complete Data Protection »
Ilan Amir
Global IT Manager at a pharma/biotech company
I'm working with a security company called Intensity. After doing my own PoC, and also checking an IBM solution, I...
Read full review of McAfee Complete Data Protection »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.