Compare Fortra vs PortSwigger

Fortra

Based on 230 reviews.

PortSwigger

Based on 77 reviews.

Sample Customers

Fortra Tripwire IP360

1. Aetna 2. Accenture 3. Adidas 4. AIG 5. Airbus 6. Akamai 7. Amazon 8. American Express 9. Aon 10. Apple 11. ATT 12. Autodesk 13. Bank of America 14. Barclays 15. Bayer 16. Bechtel 17. BlackRock 18. Boeing 19. BNP Paribas 20. Cisco 21. CocaCola 22. Comcast 23. Dell 24. Deutsche Bank 25. eBay 26. ExxonMobil 27. FedEx 28. Ford 29. General Electric 30. Google 31. HP 32. IBM

Fortra's Vulnerability Management

Keesal Young & Logan, Tulane University

PortSwigger Burp Suite Professional

Google, Amazon, NASA, FedEx, P&G, Salesforce

PortSwigger Burp Suite Enterprise Edition

Nasa, Disney, Dow Jones, Iberia Bank, IBM, Ernest and Young, Apple, Ryanair, Thyssenkrupp, Delivery Hero

Popular Solutions

GoAnywhere MFT

96 reviews

Fortra's Automate

23 reviews

Globalscape EFT

4 reviews

PortSwigger Burp Suite Professional

8 reviews

PortSwigger Burp Suite Enterprise Edition

2 reviews

Top Industries

Financial Services Firm

11%

Manufacturing Company

Computer Software Company

Outsourcing Company

Financial Services Firm

12%

Computer Software Company

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anuj Bhagwat
Dev Ops Engineer at a computer software company
Our use case is sharing the file with multiple users. It's a centralized file share system.
Read full review of GoAnywhere MFT »
Anthony Tuhame
Information Technology Manager at Everseen
When I was first hired at this company, we were using Fortra's Automate only for generating reports from Excel and...
Read full review of Fortra's Automate »
BrandoDiego
System Engineer/Consultant at Notable Frontier Sdn Bhd
I work with Fortra's Digital Guardian as a consultant. As of now, I am using Fortra's Digital Guardian for Endpoint...
Read full review of Fortra's Digital Guardian »
Syed Mubeen
Cyber Security Researcher at a tech services company
The main use case for Digital Guardian is for endpoint DLP, as it is the product for endpoint-level DLP and is one of...
Read full review of Digital Guardian »
Ravi Kumar Dake
Software Developer at a computer software company
Basically, Globalscape EFT is used for file management transfer, and we use the secure protocol. First, we begin with...
Read full review of Globalscape EFT »

Review 1 of 5

Moti Huberman
Penetration Tester & Information Security Expert at a comms service provider
I have used the Intruder tool in PortSwigger Burp Suite Professional at least once or twice. It is used to fuzz...
Read full review of PortSwigger Burp Suite Professional »

Review 1 of 1

Customer Service

Ramanuj Ghosh
Software Engineering Manager at State Street
I would rate the technical support that GoAnywhere provides as a seven out of ten because being proprietary software...
Read full review of GoAnywhere MFT »
Tassavour Shaikh
Cybersecurity Analyst at DigitalTrack Solutions Private Limited
Customer support for GoAnywhere MFT is generally good and reliable. The support team is knowledgeable and understands...
Read full review of GoAnywhere MFT »
Stephen Whigham
Senior PBM Systems Administrator at FairosRx
Technical support has been pretty good. We've had some support directly through their chat service. I've had a couple...
Read full review of GoAnywhere MFT »
Rohan Suryawanshi
Senior Software Engineer at Opcito Technologies
The technical support for GoAnywhere MFT is very responsive. We have raised many tickets, and the support engineers...
Read full review of GoAnywhere MFT »
Brando Diego
System Engineer/Consultant at Notable Frontier Sdn Bhd
Sometimes, when I'm troubleshooting, I collaborate with the technical support.
Read full review of Digital Guardian »
Prakhar Agarwal
Cloud Engineer at a tech consulting company
The technical support team provides delayed solutions.
Read full review of GoAnywhere MFT »
Jayamahavarshini S
Software Engineer Intern at a university
I struggled initially while setting the automation process, and at that time I needed customer support. There is live...
Read full review of GoAnywhere MFT »
AvinashJadhav
Associate Principal at LTIMindtree
I would rate the technical support for GoAnywhere MFT an eight out of ten.
Read full review of GoAnywhere MFT »
Tom Foal
CTO at Klaatu IT Security Ltd
We use the product's technical support a lot and they are pretty good.
Read full review of Fortra's Agari »
Alejandro Parro Jr.
Presales Engineer - IT Automation at Bridgeway Communication System, Inc.
For technical support, I will rate it as ten. We already have our own technical team who is very proficient with...
Read full review of GoAnywhere MFT »
MehboobQureshi
Practice Manager at Saapatech
Support is the challenge. There is no straightforward support for the solution.
Read full review of Digital Guardian »
Vidyasagar Gupta
File Transfer Analyst at IG Group
For technical support, I would rate it a 7.5. If I had to give a solid number for support, it would be a 7.5.
Read full review of GoAnywhere MFT »
Prashant Fauzdar
Senior Solution Lead at a healthcare company
Their technical support is good. Responses are not really instantaneous, but they respond within their SLA. They...
Read full review of GoAnywhere MFT »
AbhishekRajput
Senior Associate at a media company
We’ve used technical support in the past. They can take time to fix the problem, however. If it is an L1 and L2...
Read full review of Digital Guardian »
Anthony Tuhame
Information Technology Manager at Everseen
I rate the technical support for GoAnywhere MFT at eight or nine out of ten.
Read full review of GoAnywhere MFT »
Anonymous User
Senior Developer/Analyst at Lamps Plus
The technical support has been fine. It has been useful each time we've reached out to them, unless we find a little...
Read full review of GoAnywhere MFT »
Anonymous User
Security Architect at a comms service provider
There was a couple of guys in the team that were on top of it when it came to the tech support. They only hire the...
Read full review of Digital Guardian Endpoint Detection and Response Service [EOL] »
Jim Baptista
Managed File transfer (MFT) Administrator at a non-profit
In 2018, 2019, I would have rated the support a ten out of ten. As previously expressed, I would now give them a four.
Read full review of GoAnywhere MFT »
Anonymous User
Cloud Engineer II at a tech vendor
I did not contact technical support or customer support for GoAnywhere MFT because I did not encounter any issues.
Read full review of GoAnywhere MFT »
Ravi Kumar Dake
Software Developer at a computer software company
I would rate Fortra's support for Globalscape EFT around a seven on a scale of one to ten. I worked on-site in South...
Read full review of Globalscape EFT »
JamesStarkweather
Senior Cloud Engineer at a computer software company
Their support is excellent. I would give them a 10 out of 10, but we pay for the max support level. They have...
Read full review of Globalscape EFT »
Anonymous User
Managing Director at a tech vendor
I have not been in contact with technical support.
Read full review of Fortra's Agari »
Ramesh-D
Senior IT Developer at a energy/utilities company
Fortra's Automate has good documentation and a lot of videos available. We were also given training. So, overall,...
Read full review of Fortra's Automate »
Lilyan Pinchas
Chief Technology Officer at LIbi Technologies
I contacted technical support when we had an issue with a PDF file. They responded very quickly, within six or seven...
Read full review of Fortra's Automate »
Alexey Supryaga
System Administrator at a retailer
Over three years of using the solution, we contacted technical support three or four times maximum. The most recent...
Read full review of GoAnywhere MFT »
Reviewer32052
Presales Specialist at a tech services company
The customer service with Digital Guardian is good because they answer fast. The Help Desk is also really good. We...
Read full review of Digital Guardian »
Anonymous User
Consultant at a financial services firm
Technical support could be better.
Read full review of Fortra's Tripwire Enterprise »
Anonymous User
IT consultant at a tech services company
For the most part, we have been in a test evaluation phase and we have not needed to use the technical support until...
Read full review of GoAnywhere MFT »
Anonymous User
Senior Email Engineer at a legal firm
The technical support is pretty good. They've gotten better as the company has been growing. As far as sending an...
Read full review of Fortra's Agari »
Derrick Aiine
Information Technology Manager at Benchmac Safety Services Ugand
I would evaluate the customer service and technical support of Fortra as nine out of 10.
Read full review of Fortra's Automate »

Review 1 of 30

JAMES JOY
Senior Cyber Security Analyst at a tech services company
Whenever we email, they respond back on time. The support is brilliant.
Read full review of PortSwigger Burp Suite Professional »
Siddharth-Singhal
Consultant at a consultancy
The technical support is quite good.
Read full review of PortSwigger Burp Suite Professional »
ManishSingh
Quality Manager at Net Solutions
The customer support is good, however, I haven’t used other tools. It is difficult to compare it and other solutions...
Read full review of PortSwigger Burp Suite Professional »
Mouli Siramdasu
Associate Consultant at ATOS
Technical support was excellent. They were very fast. They also offered good documentation which was very helpful to...
Read full review of PortSwigger Burp Suite Professional »
SANGAM GOEL
Chief Executive Officer at GS2 CYBER SECURITY
We've never escalated any issues to technical support. I've never directly dealt with them.
Read full review of PortSwigger Burp Suite Professional »
Mustufa Bhavnagarwala
CyberRisk Solution Advisor at a consultancy
I have never contacted the solution's technical support team for any help.
Read full review of PortSwigger Burp Suite Enterprise Edition »
Anonymous User
IT Manager at a manufacturing company
Support depends on how much you're paying. We get good support from them which we need because there are lots of...
Read full review of PortSwigger Burp Suite Professional »
Anonymous User
Cyber Security Engineer at a transportation company
The support for the Enterprise solution isn't the best (I'd rate it as three out of five), but the Professional...
Read full review of PortSwigger Burp Suite Professional »
Rahul Patel
Cyber security Lead at a manufacturing company
I've had lots of calls with technical support. When we raise a ticket, we get a very quick response.
Read full review of PortSwigger Burp Suite Enterprise Edition »
Anonymous User
AVP - Software Quality Assurance at a tech services company
We haven't had to contact technical support.
Read full review of PortSwigger Burp Suite Professional »
Anonymous User
Application Security Enginee at a tech vendor
The technical support team resolved my issue, though it was not immediate. Since this experience was years ago, I...
Read full review of PortSwigger Burp Suite Professional »
Anonymous User
IT Auditor & Compliance Officer at a tech vendor
I would rate their technical support a five out of five.
Read full review of PortSwigger Burp Suite Professional »
Anonymous User
Information Systems Security Officer at a financial services firm
I have not used technical support, but online documentation and Help have always been sufficient.
Read full review of PortSwigger Burp Suite Professional »
Pierre Lend
Cyber Security Consultant at Accenture
All resources on PortSwigger are online, whether on their website or forums. Whenever we encountered any issue, we...
Read full review of PortSwigger Burp Suite Professional »
CyberSecAn08987
Cyber Security Analyst at a tech vendor
I have not needed to use the solution's technical support.
Read full review of PortSwigger Burp Suite Professional »
Anonymous User
Senior Information Security Analyst at a tech services company
Apologies. Never Tried.
Read full review of PortSwigger Burp Suite Professional »
Anonymous User
Founder and Director at a financial services firm
The solution offers good support services. There's also the product team that can assist. Overall, I've been happy...
Read full review of PortSwigger Burp Suite Professional »
Anonymous User
Penetration Testing Advisor at a tech services company
I didn't use technical support.
Read full review of PortSwigger Burp Suite Professional »
Anonymous User
IT Manager at a manufacturing company
The technical support team is very good. They are quick at responding and they help us to resolve issues within the...
Read full review of PortSwigger Burp Suite Professional »
Nagaraj Sheshachalam
Lead Cyber Security engineer at a manufacturing company
Technical support is not so easy to get a hold of. We had to learn most of the things through the documentation....
Read full review of PortSwigger Burp Suite Professional »
Anonymous User
Senior Security Engineer at a insurance company
We have used technical support three times, and each time received an email within twenty-four hours. They first try...
Read full review of PortSwigger Burp Suite Professional »
Rahul Singh Patel
Cyber security Lead at PCS
Technical support is good.
Read full review of PortSwigger Burp Suite Professional »
Anonymous User
Cyber Security Analyst at a tech services company
We've got very good support from their team.
Read full review of PortSwigger Burp Suite Professional »
Saminda Jayawardene
Compliance Manager at a tech services company
We haven't had any reason yet to contact technical support. Aside from support, they should hold consistent webinars...
Read full review of PortSwigger Burp Suite Professional »
Anonymous User
App Sec Engineer at a non-profit
PortSwigger was efficient and responded on time if we needed assistance. Most issues were straightforward, and we...
Read full review of PortSwigger Burp Suite Enterprise Edition »
Anonymous User
Director at a consultancy
I haven't needed to contact their technical support.
Read full review of PortSwigger Burp Suite Professional »
SivaPrakash
Senior Test Engineer II at a financial services firm
PortSwigger Burp's technical support is all right. The issues are resolved very quickly so we don't have to wait for...
Read full review of PortSwigger Burp Suite Professional »
Manikantha Nagireddy
Security Tester at Ray Business Technologies Private Limited
The solution is implemented through a third-party team.
Read full review of PortSwigger Burp Suite Professional »
Anonymous User
Chief Info Sec Engineer at Sri Lanka CERT
The technical support is all right. This said, we have requested support on a couple of occasions, specifically one...
Read full review of PortSwigger Burp Suite Professional »
Rahul Patel
Cyber security Lead at a manufacturing company
Technical support gave me a few options to speed up the scanning process, but it still took three or four days. I...
Read full review of PortSwigger Burp Suite Enterprise Edition »

Review 1 of 30

Technical Support

No Data Available

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