Compare Fortra vs Proficio

Fortra

Based on 195 reviews.

Proficio

Sample Customers

Proficio SOC as a Service

BDP INTERNATIONAL, SCRIPPS RESEARCH, PHARMACY QUALITY SOLUTIONS, CATHOLIC HEALTH, LEWIS & CLARK COLLEGE

Proficio Managed Detection and Response

Lewis and Clark College, BDP International

Proficio Managed Endpoint Detection and Response

Lewis and Clark college

Popular Solutions

GoAnywhere MFT

63 reviews

Fortra's Automate

18 reviews

Globalscape EFT

4 reviews

Top Industries

Financial Services Firm

11%

Computer Software Company

Manufacturing Company

Comms Service Provider

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jane Rachma Kiniti
IT Project Manager at a retailer
My main use case for Automate is automating my everyday tasks, such as reporting, task assignment, and updating...
Read full review of Fortra's Automate »
Syed Mubeen
Cyber Security Researcher at a tech services company
The main use case for Digital Guardian is for endpoint DLP, as it is the product for endpoint-level DLP and is one of...
Read full review of Digital Guardian »
Anuj Bhagwat
DevOps Engineer at a computer software company
Our use case is sharing the file with multiple users. It's a centralized file share system.
Read full review of GoAnywhere MFT »
Ravi Kumar Dake
Software Developer at a computer software company
Basically, Globalscape EFT is used for file management transfer, and we use the secure protocol. First, we begin with...
Read full review of Globalscape EFT »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

No Data Available

Customer Service

Elavazhagan Palanisamy
Software Engineer at a consultancy
I would rate the technical support an eight out of ten.
Read full review of GoAnywhere MFT »
Ujjwal Mule
Data Analyst at a tech vendor
Technical support for GoAnywhere MFT is very helpful. Personally, I have connected with them many times for learning...
Read full review of GoAnywhere MFT »
KIM TERRY BUENAVENTURA
Technical Engineer at a tech services company
I rate Fortra's support nine out of 10. I've reported bugs to Fortra support. The issues take time and can't be fixed...
Read full review of GoAnywhere MFT »
Anonymous User
President at a tech services company
I rate Alert Logic customer service 10 out of 10.
Read full review of Fortra's Alert Logic MDR »
Prashant Fauzdar
Senior Solution Lead at a healthcare company
Their technical support is good. Responses are not really instantaneous, but they respond within their SLA. They...
Read full review of GoAnywhere MFT »
Jane Rachma Kiniti
IT Project Manager at a retailer
I would rate technical support a nine out of ten because they are the best.
Read full review of GoAnywhere MFT »
Alejandro Parro Jr.
Presales Engineer at a comms service provider
The technical support is good.
Read full review of GoAnywhere MFT »
MehboobQureshi
Practice Manager at a tech services company
Support is the challenge. There is no straightforward support for the solution.
Read full review of Digital Guardian »
Anabel Marco
Account Director at a tech services company
I would rate the technical support as a nine out of ten because it is quite fast and courteous. Overall, I find it...
Read full review of Fortra's Automate »
Nayan More
Senior Cloud Engineer at a construction company
For technical support, I have not contacted them, but my team lead is in touch with technical support, and he is...
Read full review of Fortra's Automate »
Sumit Mundik
Application Development Senior Analyst at a consultancy
We were experiencing continuous system downtime with Fortra's Globalscape Managed File Transfer. To identify the...
Read full review of Globalscape EFT »
Ernesto Martinez
Principal Consultant at a tech services company
The technical support is really terrific.
Read full review of Digital Guardian »
Owen Nunez
Security Engineer at a financial services firm
Since they were a new company, just starting out, they were okay yet could be better. They needed more general...
Read full review of Digital Guardian »
Anonymous User
Senior Application Analyst at a healthcare company
The support could be enhanced a little bit. I know they are pushing numbers, but when they ask you to tell them what...
Read full review of GoAnywhere MFT »
Anonymous User
Manager Managed File Transfer at a tech services company
When it comes to technical support, I would give it a rating of three. The technical support is slow to respond and...
Read full review of GoAnywhere MFT »
Anonymous User
Chief Infrastructure Architect at a non-tech company
I've used tech support once or twice. At the time, it was when HelpSystems had just taken them over. It was a little...
Read full review of Fortra's Intermapper »
Anonymous User
SAP Basis Administrator at a energy/utilities company
They are very responsive and very knowledgeable. I would rate them a nine out of ten. Sometimes, they are hard to...
Read full review of GoAnywhere MFT »
Sujaiy Shivakumar
Solutions Architect at a tech consulting company
Response rates are so-so. I would put them at about 70 percent good, and while 70 percent good is very good for a lot...
Read full review of Fortra's Alert Logic MDR »
Anonymous User
Consultant at a financial services firm
Technical support could be better.
Read full review of Fortra's Tripwire Enterprise »
Jim Baptista
Managed File transfer (MFT) Administrator at a non-profit
In 2018, 2019, I would have rated the support a ten out of ten. As previously expressed, I would now give them a four.
Read full review of GoAnywhere MFT »
Anonymous User
General Manager at a tech services company
Their support needs improvement. We have a partner, but we are not receiving a quick response. I do not know if the...
Read full review of GoAnywhere MFT »
Andrew Draus
Data Automation Engineer at a financial services firm
The technical support is very good. They are responsive and work through issues with me. I called them two or three...
Read full review of Fortra's Automate »
John Mwangi
Sr Software Engineer at a consultancy
I would rate the technical support a ten out of ten. GoAnywhere offers top-rated customer support. They are always...
Read full review of GoAnywhere MFT »
Keyur-Patel
System Administrator
I have contacted the technical support. The part which is quick is the sales team. The sales team responds quickly...
Read full review of GoAnywhere MFT »
Angie Finnell-French
Business Intelligence Developer at a retailer
The individuals who provide support are very knowledgeable about their product, and we don't go through multiple...
Read full review of GoAnywhere MFT »
Jay Triche
Senior Developer/Analyst at a retailer
The technical support has been fine. It has been useful each time we've reached out to them, unless we find a little...
Read full review of GoAnywhere MFT »
Venugopal Janga
Solutions & Data Architect at a pharma/biotech company
Their technical support is good. There are two or three levels of support. Recently, they have assigned a Technical...
Read full review of Globalscape EFT »
Mark Summers
DevOps Engineer at a tech vendor
I go internally into the business for technical support rather than using the supplier for technical support.
Read full review of Fortra's Alert Logic MDR »
Anonymous User
Director of Enterprise Architecture and Integration Engineering at a financial services firm
Their support is good. We have a good relationship with customer support, our account manager, and the consulting...
Read full review of GoAnywhere MFT »
Chandan Yadav
Tech Consultant at a tech services company
While the technical support team is knowledgeable, their response time for critical issues needs improvement. A...
Read full review of GoAnywhere MFT »

Review 1 of 30

No Data Available

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.