Compare Fortra vs SMA Technologies

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

GoAnywhere MFT

McKesson City of Modesto, California Kwik Trip Northwestern University Charter Communications

OpCon

LOHR, Carnival Cruise Lines, Herbalife, Digital Federal Credit Union, Synergent, Frandsen Bank & Trust

VisualCron

7 Eleven, ABB Sécheron SA, Adobe Systems Incorporated, Amazon Europe Core, Apple, Assa Abloy, Aston Martin, Banco Santander, BMW (Australia)

Popular Solutions

88 reviews

22 reviews

3 reviews

1 reviews

0 reviews

Top Industries

Outsourcing Company

12%

Financial Services Firm

10%

Manufacturing Company

Construction Company

Financial Services Firm

17%

Outsourcing Company

10%

Construction Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anuj Bhagwat
Dev Ops Engineer at a computer software company
Our use case is sharing the file with multiple users. It's a centralized file share system.
Read full review of GoAnywhere MFT »
Mohamed Abdel-Hassanein
Co-Founder and Business Development at TeCrypt
The most important use case for my clients in Fortra's Digital Guardian is that it consolidates two products into a...
Read full review of Fortra's Digital Guardian »
Syed Mubeen
Cyber Security Researcher at a tech services company
The main use case for Digital Guardian is for endpoint DLP, as it is the product for endpoint-level DLP and is one of...
Read full review of Digital Guardian »
Derrick Aiine
Information Technology Manager at Benchmac Safety Services Ugand
I use Fortra's Automate to automate our workflows and reports mainly. For example, we normally task it to generate...
Read full review of Fortra's Automate »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

No Data Available

Customer Service

Esther Abraham
Web Developer at a consultancy
The user interface is fine. I do not know if they have integrated any chat support or chatbot where you can ask quick...
Read full review of GoAnywhere MFT »
Nayan More
Senior Cloud Engineer at Applied Cloud Computing
I have not contacted technical support regarding GoAnywhere MFT, but I have technical support available.
Read full review of GoAnywhere MFT »
Arkajit Das
CTO at Fraoula
I would rate the technical support of Fortra's Automate at about seven or 7.5.
Read full review of Fortra's Automate »
Jithendra Koilada
Software Engineer at SAge IT inc
Initially during my training period, I contacted the technical team. However, I didn't receive responses as quickly...
Read full review of GoAnywhere MFT »
Akinwale Sekiteri
Managing Partner at Teksphere Global Services Limited
Initially, I had concerns about its technical support due to the time zone difference with the US-based team,...
Read full review of Globalscape EFT »
Mohamed Abdel-Hassanein
Co-Founder and Business Development at TeCrypt
In my company, I completely depend on ourselves for customer support. I can provide the customer with my first line...
Read full review of Fortra's Digital Guardian »
Anil Tiwari
Ai Solutions & Digital Transformation Lead at UnifyCloud
Technical support is a consideration when I think about whether I have ever had to contact them. The initial...
Read full review of GoAnywhere MFT »
Tassavour Shaikh
Pentester-1 at Digitaltrack
Customer support for GoAnywhere MFT is generally good and reliable. The support team is knowledgeable and understands...
Read full review of GoAnywhere MFT »
AbhishekRajput
Senior Associate at a media company
We’ve used technical support in the past. They can take time to fix the problem, however. If it is an L1 and L2...
Read full review of Digital Guardian »
Alejandro Parro Jr.
Presales Engineer - IT Automation at Bridgeway Communication System, Inc.
For technical support, I will rate it as ten. We already have our own technical team who is very proficient with...
Read full review of GoAnywhere MFT »
Manik Singh
Penetration Tester at Essen Vision Software
Customer support is excellent and very helpful.
Read full review of GoAnywhere MFT »
Prashant Fauzdar
Senior Solution Lead at a healthcare company
Their technical support is good. Responses are not really instantaneous, but they respond within their SLA. They...
Read full review of GoAnywhere MFT »
Sufiyan Shaikh
Senior Technical Support Executive at digital track
Customer support is very good, and the engineers give a very positive response. Cases are resolved as soon as...
Read full review of GoAnywhere MFT »
Sumit Mundik
Application Development Senior Analyst at Accenture
We troubleshoot errors ourselves so have not needed technical support.
Read full review of Globalscape EFT »
Anonymous User
Manager Managed File Transfer at a tech services company
When it comes to technical support, I would give it a rating of three. The technical support is slow to respond and...
Read full review of GoAnywhere MFT »
Morris Kibirie
Procurement Specialist at Cleanshelf Supermarkets Limited
I have contacted the technical support for GoAnywhere MFT once or twice. The response was not convenient and did not...
Read full review of GoAnywhere MFT »
Anonymous User
Business Intelligence Developer at Food distribution company
The individuals who provide support are very knowledgeable about their product, and we don't go through multiple...
Read full review of GoAnywhere MFT »
Anonymous User
Cloud Engineer II at a tech vendor
I did not contact technical support or customer support for GoAnywhere MFT because I did not encounter any issues.
Read full review of GoAnywhere MFT »
Ramesh-D
Senior IT Developer at a energy/utilities company
Fortra's Automate has good documentation and a lot of videos available. We were also given training. So, overall,...
Read full review of Fortra's Automate »
Anonymous User
System Administrator
I rate the technical support 10 out of 10 because it provided excellent service during implementation and when we...
Read full review of Fortra's Automate »
JamesStarkweather
Senior Cloud Engineer at a computer software company
Their support is excellent. I would give them a 10 out of 10, but we pay for the max support level. They have...
Read full review of Globalscape EFT »
Derrick Aiine
Information Technology Manager at Benchmac Safety Services Ugand
I have problems with customer support with GoAnywhere MFT, especially the technical support team. Recently we were...
Read full review of GoAnywhere MFT »
Aditya
Cyber Security Analyst at a tech vendor
Customer support for GoAnywhere MFT is excellent and relevant.
Read full review of GoAnywhere MFT »
Anonymous User
FI Technical Lead at a university
If I had to rate the support, I would rate it as an eight on a scale from one to ten. I haven't dealt with them...
Read full review of GoAnywhere MFT »
Anonymous User
Principal Consultant / Product Manager at a outsourcing company
I had some interactions with technical support when I was a product manager, and it was good.
Read full review of Fortra's Tripwire Enterprise »
Anonymous User
Senior Developer/Analyst at Lamps Plus
The technical support has been fine. It has been useful each time we've reached out to them, unless we find a little...
Read full review of GoAnywhere MFT »
Anonymous User
Consultant at a financial services firm
Technical support could be better.
Read full review of Fortra's Tripwire Enterprise »
Vinayak Hariharan
Robotic Process Automation Developer at Bulwark Technologies L.L.C.
The tech support from the vendor side has been excellent. We can submit a support ticket and we will receive a...
Read full review of Fortra's Automate »
Anonymous User
Senior Manager at a consultancy
So far, I am really happy with the technical support. The delay is between one and two days. In all of our requests...
Read full review of Fortra's Automate »
Parul Patel
Data Backup and Recovery Admin at Albert Einstein Healthcare Network
Technical support is excellent. They are always willing to help and want to resolve the issue ASAP.
Read full review of GoAnywhere MFT »

Review 1 of 30

JeffSmith12
IT Manager at American Pioneer Federal Credit Union
Technical support is the best! They always prioritize the urgency of our issue, with the impact it has to our...
Read full review of OpCon »
Paul_Anderson
Group Data Architect at Arrow Global Ltd
Our application support teams have never really complained about VisualCron's technical support team.
Read full review of VisualCron »
Sourav-Dutta
Technical Lead - Database Administrator at SMART ENERGY SYSTEMS LLC
I rate VisualCron support eight out of 10. I contacted the support team once because we faced some issues connecting...
Read full review of VisualCron »
Shawn Goodrich
Systems Architect at Five Points Bank
I rate OpCon support 10 out of 10. I've never had a problem with them. I've always been able to get answers quickly...
Read full review of OpCon »
Anonymous User
AVP IT Operations at a financial services firm
SMA's technical support for this solution is excellent. They are responsive, they are knowledgeable, and they've...
Read full review of OpCon »
TobyFinnegan
Director of IT at PACIFIC MARINE CREDIT UNION
The technical support is very high in terms of quality and response. I have open up maybe four or five tickets over...
Read full review of OpCon »
Anonymous User
Core Application Programming Manager at a financial services firm
Their standard technical support is very helpful. They're very quick to respond. They're quick to set up a WebEx and...
Read full review of OpCon »
Anonymous User
Director of IT at a recruiting/HR firm
VisualCron technical support has been second to none. The turnaround on bug fixes, enhancements, and new features in...
Read full review of VisualCron »
Anonymous User
Sr. IT ERP Specialist at a pharma/biotech company
I've very rarely had to reach out to support, but the response time and resolution was very quick in the few...
Read full review of VisualCron »
Anonymous User
TitleSystem Administrator at a financial services firm
You will often find that you speak to the same people over and over again so you develop a rapport. Everyone is...
Read full review of OpCon »
ElizabethTinajero
IT Operations Systems Analyst Lead at SAN ANTONIO FEDERAL CREDIT UNION
The technical support staff is knowledgeable about their product. We have had a turnaround time of less than four...
Read full review of OpCon »
Mike Taylor.
Principal Systems Engineer at a financial services firm
The customer service has always been excellent, and we recently added managed services to our contract, allowing...
Read full review of OpCon »
Anonymous User
Information Systems Architect at Cornerstone Bank
Usually, this is a positive experience, however, occasionally I feel like we're getting the run-around or being...
Read full review of OpCon »
FRACISCO LIZARRALDE
Works at Procedata
The technical support is good.
Read full review of OpCon »
CharlesMcClain
Application Support Analyst II at a manufacturing company
SMA is great at replying to inquiries. Their support is great.
Read full review of OpCon »
Anonymous User
Works at a government
Technical support is excellent. We felt that we were treated like family, not a number. They are very competent.
Read full review of OpCon »
Tom Gibson
IT Analyst I at REDWOOD CREDIT UNION
I have worked closely with many technicians at SMA and all have been excellent and committed to finding solutions...
Read full review of OpCon »
CarynWright
Senior Analyst at iQ Credit Union
SMA's technical support is great. They've been very helpful. What has been a little difficult because is the time...
Read full review of OpCon »
ArturoRivera
IT Manager Business Solutions Delivery at CBC FEDERAL CREDIT UNION
When we had the log problems they weren't very helpful on that. It felt that it wasn't a very helpful solution. From...
Read full review of OpCon »
Anonymous User
Information Systems Manager at a financial services firm
We have contacted tech support via phone and ticket. We mainly contact them via ticket. Our ticket management, from...
Read full review of OpCon »
EdwardWatson
Sr. System Programmer at a insurance company
Thus far, we have only had a few minor issues but the vendor's responses were quick - as were their solutions. We...
Read full review of OpCon »
Anonymous User
VP IT at a financial services firm
The support is good. When we run into issues, we can rely on SMA to walk us through how to correct any problems or do...
Read full review of OpCon »
Anonymous User
System Analyst at a financial services firm
They are average for technical support. I still have to do my own research on some things.
Read full review of OpCon »
AaronWright
Core Operations Analyst at a financial services firm
They have good tech support when you call in. Typically, you can get the answer that you were looking for relatively...
Read full review of OpCon »
Anonymous User
Product Owner Insight & Analytics Platform at Otto (GmbH & Co KG)
Those guys are amazing. Their support answers quickly. Michael and Henrik are always friendly and competent. I love...
Read full review of VisualCron »
Anonymous User
Director of Core Application Services at a financial services firm
Their support is excellent. It's one of the best I've worked with, for an automation tool, in my career. They'll pick...
Read full review of OpCon »
MartinTargett
Consultant and Contractor at NYSDOT
Technical support has been excellent. We had two people from SMA who were part of the project to do the conversion....
Read full review of OpCon »
Robert Carter.
Systems Engineering Manager at Hapo Community Credit Union
Technical support has been consistently helpful, and I have no complaints. Their responsiveness and the ease of...
Read full review of OpCon »
Anonymous User
Vice President of Information Technology at a financial services firm
I would rate the technical support very high. They know their product very well. OpCon also knows our industry and is...
Read full review of OpCon »
Syed Ali Shabaz
Software Development Consultant at a comms service provider
Technical support for VisualCron is excellent, as the team quickly responds via email. If there's an urgent issue and...
Read full review of VisualCron »

Review 1 of 30

Technical Support

No Data Available

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