Compare Fortra vs Sysdig

Fortra

Based on 196 reviews.

Sysdig

Based on 17 reviews.

Sample Customers

Popular Solutions

65 reviews

17 reviews

4 reviews

5 reviews

2 reviews

1 reviews

Top Industries

Financial Services Firm

11%

Computer Software Company

Manufacturing Company

Comms Service Provider

Financial Services Firm

17%

Computer Software Company

14%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jane Rachma Kiniti
IT Project Manager at a retailer
My main use case for Automate is automating my everyday tasks, such as reporting, task assignment, and updating...
Read full review of Fortra's Automate »
Syed Mubeen
IT Manager at a tech services company
The main use case for Digital Guardian is for endpoint DLP, as it is the product for endpoint-level DLP and is one of...
Read full review of Digital Guardian »
Anuj Bhagwat
DevOps Engineer at a computer software company
Our use case is sharing the file with multiple users. It's a centralized file share system.
Read full review of GoAnywhere MFT »
Ravi Kumar Dake
Software Developer at a computer software company
Basically, Globalscape EFT is used for file management transfer, and we use the secure protocol. First, we begin with...
Read full review of Globalscape EFT »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

Bharath Nadar
Senior Staff Site Reliability Engineer at a tech vendor
Sysdig Monitor has become essential for overseeing a vast array of hosts and EC2 instances across our environment. We...
Read full review of Sysdig Monitor »
Patrik Gunnersten
Pre-Sales Manager at a tech services company
The primary use case for Sysdig Falco is to find vulnerabilities in real-time. It helps us find CVEs in the runtime...
Read full review of Sysdig Falco »
Mumu Muhaemin
DevSecOps Engineer at a outsourcing company
Our primary use case for Sysdig Secure is runtime threat detection and vulnerability management.
Read full review of Sysdig Secure »

Review 1 of 3

Customer Service

Jayamahavarshini S
Software Engineer Intern at a university
I struggled initially while setting the automation process, and at that time I needed customer support. There is live...
Read full review of GoAnywhere MFT »
Jithendra Koilada
Software Engineer at a outsourcing company
Initially during my training period, I contacted the technical team. However, I didn't receive responses as quickly...
Read full review of GoAnywhere MFT »
Brando Diego
System Engineer/Consultant at a tech consulting company
The solution's technical support can be frustrating for a user. I rate the technical support a seven to eight out of...
Read full review of Fortra's Digital Guardian »
Chetan Yelve
Software Engineer at a tech services company
I would rate the technical support between eight to nine. They provide great help. I would rate it a nine.
Read full review of GoAnywhere MFT »
Jane Rachma Kiniti
IT Project Manager at a retailer
I would rate the technical support an eight out of ten.
Read full review of Fortra's Automate »
Haider Khan
Senior Manager at a computer software company
The customer support for GoAnywhere MFT is good.
Read full review of GoAnywhere MFT »
Sandeep Jopat
Cyber Security Researcher at a engineering company
Digital Guardian's customer service and support are characterized by a dedicated global team that operates on a 24/7...
Read full review of Digital Guardian »
Brando Diego
System Engineer/Consultant at a tech consulting company
Sometimes, when I'm troubleshooting, I collaborate with the technical support.
Read full review of Digital Guardian »
Esther Abraham
Web Developer at a consultancy
The user interface is fine. I do not know if they have integrated any chat support or chatbot where you can ask quick...
Read full review of GoAnywhere MFT »
Tom Foal
CTO at a cloud solution provider
We use the product's technical support a lot and they are pretty good.
Read full review of Fortra's Agari »
Anonymous User
Consultant at a comms service provider
The support is really good, but the ticket system is not that good. When you open the ticket, that's the only time...
Read full review of GoAnywhere MFT »
Anonymous User
Clinical business analyst senior at a healthcare company
I've used tech su[pirt in the past and I have found them to be helpful and responsive. I'm satisfied with the level...
Read full review of Fortra's Automate »
Joe Polimeni
IT Infrastructure at a energy/utilities company
At times, I feel it is great, and at other times, I feel that it is not so great. I would rate them a seven out of...
Read full review of Globalscape EFT »
Anonymous User
Information Security Architect at a computer software company
I am not very impressed by the technical support. One reporting problem we had took some time to be fixed, but we...
Read full review of Fortra Tripwire IP360 »
Dan McGuire
Enterprise Application Analyst at a energy/utilities company
The experience was excellent. The support technician who worked with me initially owned the ticket through the whole...
Read full review of GoAnywhere MFT »
Anonymous User
Cloud Engineer II at a tech vendor
I have not had a reason to contact technical support, so I cannot comment on that aspect.
Read full review of Fortra's Automate »
Anonymous User
Practice Lead at a computer software company
I don't think support has the experience in their tech support department. It's not a matter of responsiveness or...
Read full review of Fortra's Powertech Identity & Access Manager »
Anonymous User
Cyber Security Consultant at a tech services company
We have contacted technical support in many cases and they are very good. The last time that we contacted them was...
Read full review of Fortra's Tripwire Enterprise »
Anonymous User
Managing Director at a tech vendor
I have not been in contact with technical support.
Read full review of Fortra's Agari »
Anuj Bhagwat
DevOps Engineer at a computer software company
Technical support is a 10.
Read full review of GoAnywhere MFT »
Anonymous User
Observability & Monitoring Engineer at a retailer
First-level support for GoAnywhere MFT would rate about a seven for skill level. Second-level support, after waiting...
Read full review of GoAnywhere MFT »
Shreeshail Mali
Project Manager - DevOps Engineer at a computer software company
The reason for my rating of eight in technical support is that while they were able to handle issues, there were...
Read full review of Fortra's Automate »
Anonymous User
Business Analyst at a tech services company
I haven't really had much experience with technical support, as I haven't used the product that much or for that...
Read full review of Fortra's Automate »
Anonymous User
Head IT Engineering and Infrastructure at a tech services company
Technical support has been fine.
Read full review of Fortra's Intermapper »
Anonymous User
Solutions Manager at a tech services company
We receive direct support from HelpSystems. Their support is good. I would rate them a nine out of ten. A few cases...
Read full review of GoAnywhere MFT »
Anonymous User
Chief Infrastructure Architect at a non-tech company
I've used tech support once or twice. At the time, it was when HelpSystems had just taken them over. It was a little...
Read full review of Fortra's Intermapper »
Anonymous User
Director of Enterprise Architecture and Integration Engineering at a financial services firm
Their support is good. We have a good relationship with customer support, our account manager, and the consulting...
Read full review of GoAnywhere MFT »
FranciscoSosa Garcia
RPA Architect & RPA Product Owner
While, in general, technical support was good, the knowledge base on offer was awful. The online support, that kind...
Read full review of Fortra's Automate »
Vinayak Hariharan
Robotic Process Automation Developer at a security firm
The tech support from the vendor side has been excellent. We can submit a support ticket and we will receive a...
Read full review of Fortra's Automate »
Omayra Marchany
Chief Administrative Officer
Technical support is a bit of an issue. We have our technical support team from Argentina. We can't even speak the...
Read full review of Fortra's Automate »

Review 1 of 30

Firat Y.
Security Consultant at a tech services company
The support team is awesome.
Read full review of Sysdig Secure »
Bharath Nadar
Senior Staff Site Reliability Engineer at a tech vendor
The support team deserves highlighting. When we were onboarding during our initial days for the first couple of...
Read full review of Sysdig Monitor »
SunilKumar28
DevOps Specialist at a manufacturing company
They were well aware of our potential purchase, so their responsiveness was quite high. Even though the initial free...
Read full review of Sysdig Secure »
Mario Simko
Observability team leader at a tech services company
We regularly reach out to them with any questions, even minor ones, as that's the support they offer us. I'm not sure...
Read full review of Sysdig Secure »
Miguel Angel Cuesta Bravo
System Administrator at a tech services company
We have a direct contact with the support.
Read full review of Sysdig Secure »
Patrik Gunnersten
Pre-Sales Manager at a tech services company
My experience and what I've heard about Sysdig Falco's support is generally very good. They are very responsive and...
Read full review of Sysdig Falco »
Peter Du
CISO at a recruiting/HR firm
I would rate their customer service an eight out of ten purely because I have it in a proactive manner. I meet our...
Read full review of Sysdig Secure »
Anonymous User
IT Manager at a tech services company
Our technicians do not often ask for support, however, the support is okay. The questions they asked were handled...
Read full review of Sysdig Secure »
Dan185638
Global Information Security Officer at a tech services company
I rate Sysdig support 8 out of 10. We have an assigned Sysdig Solutions Architect who we meet with every 2 weeks. He...
Read full review of Sysdig Secure »
Anonymous User
Works at a tech company
Great. Always supportive and doing all they could to help out. Had a few calls and got to talk with an engineer about...
Read full review of Sysdig Monitor »
Mumu Muhaemin
DevSecOps Engineer at a outsourcing company
Our experience with Sysdig Secure customer support has been positive, as they have been responsive and provided...
Read full review of Sysdig Secure »
Anonymous User
Cybersecurity Sales Specialist at a outsourcing company
The technical support offered by the vendor is good. The technical support is very knowledgeable. I rate the...
Read full review of Sysdig Secure »
KS10
Senior Presales Consultant at a security firm
Customer support for Sysdig Secure could improve, especially in hiring more staff to cover different time zones and...
Read full review of Sysdig Secure »

Review 1 of 13

Technical Support

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