Compare Fortra vs Sysdig

Fortra

Based on 194 reviews.

Sysdig

Based on 17 reviews.

Sample Customers

Popular Solutions

63 reviews

17 reviews

4 reviews

5 reviews

2 reviews

1 reviews

Top Industries

Financial Services Firm

11%

Computer Software Company

Manufacturing Company

Comms Service Provider

Financial Services Firm

18%

Computer Software Company

14%

Comms Service Provider

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jane Rachma Kiniti
IT Project Manager at a retailer
My main use case for Automate is automating my everyday tasks, such as reporting, task assignment, and updating...
Read full review of Fortra's Automate »
Syed Mubeen
Cyber Security Researcher at a tech services company
The main use case for Digital Guardian is for endpoint DLP, as it is the product for endpoint-level DLP and is one of...
Read full review of Digital Guardian »
Anuj Bhagwat
DevOps Engineer at a computer software company
Our use case is sharing the file with multiple users. It's a centralized file share system.
Read full review of GoAnywhere MFT »
Ravi Kumar Dake
Software Developer at a computer software company
Basically, Globalscape EFT is used for file management transfer, and we use the secure protocol. First, we begin with...
Read full review of Globalscape EFT »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

Bharath Nadar
Senior Staff Site Reliability Engineer at a tech vendor
Sysdig Monitor has become essential for overseeing a vast array of hosts and EC2 instances across our environment. We...
Read full review of Sysdig Monitor »
Patrik Gunnersten
Pre-Sales Manager at a tech services company
The primary use case for Sysdig Falco is to find vulnerabilities in real-time. It helps us find CVEs in the runtime...
Read full review of Sysdig Falco »
Mumu Muhaemin
DevSecOps Engineer at a outsourcing company
Our primary use case for Sysdig Secure is runtime threat detection and vulnerability management.
Read full review of Sysdig Secure »

Review 1 of 3

Customer Service

MehboobQureshi
Practice Manager at a tech services company
Support is the challenge. There is no straightforward support for the solution.
Read full review of Digital Guardian »
Syed Mubeen
Cyber Security Researcher at a tech services company
For vendor support, such as Fortra support, I would rate it a seven because all the support comes from different...
Read full review of Digital Guardian »
BahatiAsher Faith
Software Developer at a tech vendor
Their support is excellent. You can raise a support ticket, and within four hours, you'll have a response. Because...
Read full review of Fortra's Automate »
Haider Khan
Senior Manager at a computer software company
The customer support for GoAnywhere MFT is good.
Read full review of GoAnywhere MFT »
Steve Ballantyne
Network Infrastructure Security Architect at a healthcare company
The technical support is great. They provide quality responses.
Read full review of GoAnywhere MFT »
Dhananjay Kumar
IT Developer at a outsourcing company
I rate the technical support for GoAnywhere MFT at 8.5 out of 10. The lower score is because I don't have access at...
Read full review of GoAnywhere MFT »
Anonymous User
Site Reliability Engineer at a retailer
Technical support has been amazing. They are very supportive and helpful. We are quite satisfied with the level of...
Read full review of Fortra's Alert Logic MDR »
Esther Abraham
Web Developer at a consultancy
The user interface is fine. I do not know if they have integrated any chat support or chatbot where you can ask quick...
Read full review of GoAnywhere MFT »
Sumit Mundik
Application Development Senior Analyst at a consultancy
We were experiencing continuous system downtime with Fortra's Globalscape Managed File Transfer. To identify the...
Read full review of Globalscape EFT »
Joshua Rule
Senior Integration Consultant at a computer software company
I never interacted with the solution's technical support, but their website was pretty robust with knowledge articles.
Read full review of GoAnywhere MFT »
Lilyan Pinchas
Chief Technology Officer at a computer software company
I contacted technical support when we had an issue with a PDF file. They responded very quickly, within six or seven...
Read full review of Fortra's Automate »
Dan McGuire
Enterprise Application Analyst at a energy/utilities company
The experience was excellent. The support technician who worked with me initially owned the ticket through the whole...
Read full review of GoAnywhere MFT »
Alaina Callahan
Information Technology Manager at a consultancy
I have called them up, and their team is very responsive and very thorough.
Read full review of Fortra's Alert Logic MDR »
Puru Puru
Developer
We have connected with the technical support team multiple times after implementation while testing, but now...
Read full review of GoAnywhere MFT »
Omayra Marchany
Chief Administrative Officer
Technical support is a bit of an issue. We have our technical support team from Argentina. We can't even speak the...
Read full review of Fortra's Automate »
Daniel Agoa
Account Manager at a tech vendor
The support for GoAnywhere MFT becomes excellent when you become a customer. The support is impressive and they...
Read full review of GoAnywhere MFT »
Anonymous User
Consultant at a comms service provider
The support is really good, but the ticket system is not that good. When you open the ticket, that's the only time...
Read full review of GoAnywhere MFT »
Anonymous User
Business Analyst at a tech services company
I haven't really had much experience with technical support, as I haven't used the product that much or for that...
Read full review of Fortra's Automate »
Anonymous User
Senior Manager at a consultancy
So far, I am really happy with the technical support. The delay is between one and two days. In all of our requests...
Read full review of Fortra's Automate »
Anonymous User
Software Security Architect
I never had the opportunity to communicate with technical support or order support, so I am not familiar with their...
Read full review of Fortra's Alert Logic MDR »
AnandSingh2
IT Engineer at a tech vendor
Our experience with GoAnywhere’s support has been positive overall. While support interactions have generally been...
Read full review of GoAnywhere MFT »
Sushruth Ram
Product Management Consultant at a consultancy
The experience with GoAnywhere MFT support could have been better and quicker from their end. Apart from that, I did...
Read full review of GoAnywhere MFT »
Anonymous User
VP/Core System Support Manager at a financial services firm
Their tech support is pretty good in responding to us and in helping us to work through any issues that might crop...
Read full review of GoAnywhere MFT »
SusangRamesh
Product Marketing Manager at a media company
The support team for GoAnywhere MFT is very knowledgeable. Any query that I have, they are very patient with me and...
Read full review of GoAnywhere MFT »
Anonymous User
System Administration at a insurance company
Their support is great. They've always been there whenever we had any issues. They always provided a prompt courier...
Read full review of GoAnywhere MFT »
JamesStarkweather
Senior Cloud Engineer at a computer software company
Their support is excellent. I would give them a 10 out of 10, but we pay for the max support level. They have...
Read full review of Globalscape EFT »
Ernesto Martinez
Principal Consultant at a tech services company
The technical support is really terrific.
Read full review of Digital Guardian »
Robert Girth
Chief Technology Officer at a transportation company
Their support definitely has your back in getting things sorted out. They are very responsive and have been able to...
Read full review of Fortra's Automate »
Keyur-Patel
System Administrator
I have contacted the technical support. The part which is quick is the sales team. The sales team responds quickly...
Read full review of GoAnywhere MFT »
Anonymous User
Solutions Manager at a tech services company
We receive direct support from HelpSystems. Their support is good. I would rate them a nine out of ten. A few cases...
Read full review of GoAnywhere MFT »

Review 1 of 30

Miguel Angel Cuesta Bravo
System Administrator at a tech services company
We have a direct contact with the support.
Read full review of Sysdig Secure »
Mario Simko
Observability team leader at a tech services company
We regularly reach out to them with any questions, even minor ones, as that's the support they offer us. I'm not sure...
Read full review of Sysdig Secure »
Firat Y.
Security Consultant at a tech services company
The support team is awesome.
Read full review of Sysdig Secure »
Patrik Gunnersten
Pre-Sales Manager at a tech services company
My experience and what I've heard about Sysdig Falco's support is generally very good. They are very responsive and...
Read full review of Sysdig Falco »
SunilKumar28
DevOps Specialist at a manufacturing company
They were well aware of our potential purchase, so their responsiveness was quite high. Even though the initial free...
Read full review of Sysdig Secure »
Bharath Nadar
Senior Staff Site Reliability Engineer at a tech vendor
The support team deserves highlighting. When we were onboarding during our initial days for the first couple of...
Read full review of Sysdig Monitor »
Peter Du
CISO at a recruiting/HR firm
I would rate their customer service an eight out of ten purely because I have it in a proactive manner. I meet our...
Read full review of Sysdig Secure »
Dan185638
Global Information Security Officer at a tech services company
I rate Sysdig support 8 out of 10. We have an assigned Sysdig Solutions Architect who we meet with every 2 weeks. He...
Read full review of Sysdig Secure »
Anonymous User
Works at a tech company
Great. Always supportive and doing all they could to help out. Had a few calls and got to talk with an engineer about...
Read full review of Sysdig Monitor »
Anonymous User
IT Manager at a tech services company
Our technicians do not often ask for support, however, the support is okay. The questions they asked were handled...
Read full review of Sysdig Secure »
KS10
Senior Presales Consultant at a security firm
Customer support for Sysdig Secure could improve, especially in hiring more staff to cover different time zones and...
Read full review of Sysdig Secure »
Anonymous User
Cybersecurity Sales Specialist at a outsourcing company
The technical support offered by the vendor is good. The technical support is very knowledgeable. I rate the...
Read full review of Sysdig Secure »
Mumu Muhaemin
DevSecOps Engineer at a outsourcing company
Our experience with Sysdig Secure customer support has been positive, as they have been responsive and provided...
Read full review of Sysdig Secure »

Review 1 of 13

Technical Support

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