Compare Fortra vs Vitria

Fortra

Based on 170 reviews.

Vitria

Sample Customers

Vitria BusinessWare

TXU Energy

Popular Solutions

GoAnywhere MFT

21 reviews

JAMS

14 reviews

Automate

10 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Patrick Norton
Manager of Reliability Engineering and Security Operations at a computer software company
We use Fortra's JAMS as our orchestration and scheduling platform to manage workloads executed on various timelines,...
Read full review of JAMS »
Alexey Supryaga
System Administrator at a retailer
We are using GoAnywhere MFT primarily for transferring files. These are reports from banks and from our vendors who...
Read full review of GoAnywhere MFT »
JamesStarkweather
Senior Cloud Engineer at a computer software company
We use it for file transfers. 100% of our customers connect through Globalscape to bring their files to our data...
Read full review of Globalscape EFT »
Robert Girth
Chief Technology Officer at DOB Systems LLC
We use Fortra's Automate to handle a variety of tasks, such as moving files for FTP and pulling files from AWS S3...
Read full review of Automate »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

No Data Available

Customer Service

Rob Grafrath
VP, Enterprise Systems at Capio
When I find room for improvement, I log a ticket with JAMS. So, I have logged plenty of tickets. I would rate support...
Read full review of JAMS »
Prashant Fauzdar
Senior Solution Lead at a healthcare company
Their technical support is good. Responses are not really instantaneous, but they respond within their SLA. They...
Read full review of GoAnywhere MFT »
DimitrisMakris
Information Security Architect at Injazat Data Systems
I am not very impressed by the technical support. One reporting problem we had took some time to be fixed, but we...
Read full review of Fortra Tripwire IP360 »
Ibidapo Ibrahim
Head of IT Infrastructure at a non-tech company
The technical support that we used was through Digital Guardian's partner which was horrible.
Read full review of Digital Guardian »
Kevin Gore
Software Developer Consultant at Broward Health
JAMS's technical support is excellent. They worked with us during our initial set-up, and we will contact them again...
Read full review of JAMS »
Patrick Norton
Manager of Reliability Engineering and Security Operations at a computer software company
The customer service is of high quality, and their response is prompt, exemplifying how support should be.
Read full review of JAMS »
AbhishekRajput
Senior Associate at a media company
We’ve used technical support in the past. They can take time to fix the problem, however. If it is an L1 and L2...
Read full review of Digital Guardian »
Prakash Srivastava
JAMS Admin at Public Service Enterprise Group Incorporated
We have used their tech support a few times and they were very good each time. They were very responsive and very quick.
Read full review of JAMS »
Anonymous User
Senior Cybersecurity Analyst at a energy/utilities company
The technical support for Tripwire Enterprise is above average, so it's a seven out of ten. Support used to be...
Read full review of Fortra's Tripwire Enterprise »
Tom Foal
CTO at Klaatu IT Security Ltd
We use the product's technical support a lot and they are pretty good.
Read full review of Fortra's Agari »
YvetteCarpenter
Technical Operations Manager at a financial services firm
Technical support is an area in which JAMS has come a long way. When I first started with them, they didn't have any...
Read full review of JAMS »
Reviewer58284
Database Administrator at a financial services firm
The support is terrific. I've been working with these guys for 12 years and, as often as not, they've come across...
Read full review of JAMS »
Anonymous User
Senior IT Auditor at a retailer
I haven't heard any complaints.
Read full review of Fortra Tripwire IP360 »
Anonymous User
Practice Lead at a computer software company
I don't think support has the experience in their tech support department. It's not a matter of responsiveness or...
Read full review of Fortra's Powertech Identity & Access Manager »
Jack Frano
Principal at Adaptive Growth, Inc
Technical support is terrific.
Read full review of Automate »
Anonymous User
Senior Tech Analyst at a financial services firm
I never contacted them. We had an on-site team for that, but I have attended calls with them. They are very prompt....
Read full review of GoAnywhere MFT »
Anonymous User
Director of Enterprise Architecture and Integration Engineering at a financial services firm
Their support is good. We have a good relationship with customer support, our account manager, and the consulting...
Read full review of GoAnywhere MFT »
Joe Polimeni
IT Infrastructure at Aqua America
At times, I feel it is great, and at other times, I feel that it is not so great. I would rate them a seven out of...
Read full review of Globalscape EFT »
FranciscoSosa Garcia
RPA Architect & RPA Product Owner at Francisco Sosa
While, in general, technical support was good, the knowledge base on offer was awful. The online support, that kind...
Read full review of Automate »
Anonymous User
Consultant at a financial services firm
Technical support could be better.
Read full review of Fortra's Tripwire Enterprise »
Anonymous User
Head IT Engineering and Infrastructure at a tech services company
Technical support has been fine.
Read full review of Fortra's Intermapper »
Ernesto Martinez
Principal Consultant at a tech services company
The technical support is really terrific.
Read full review of Digital Guardian »
Anonymous User
Messaging Administrator at a tech company
Excellent! A 10 out of 10.
Read full review of Fortra's Clearswift Secure Email Gateway »
Koffi Martial Assouman
Pre-Sales Support Engineer at GTN (Groupe de Technologies et de Negoce)
We're really satisfied with customer service and support.
Read full review of Fortra's Clearswift Secure Web Gateway »
HarrySun
Development Manager at CREDIT-SUISSE-SERVICES-IN
When I have an issue that I don't know how to fix, I just send an email to them. They are very responsive and...
Read full review of JAMS »
Anonymous User
IT consultant at a tech services company
For the most part, we have been in a test evaluation phase and we have not needed to use the technical support until...
Read full review of GoAnywhere MFT »
Brian K Hoskins
Manager of Technical Services
The technical support has been excellent. They have always responded promptly and in a timely manner. We have never...
Read full review of JAMS »
Anonymous User
Senior IT Security Analyst at a retailer
Tripwire’s technical support has always been excellent.
Read full review of Fortra Tripwire IP360 »
Anonymous User
SAP Basis Administrator at a energy/utilities company
They are very responsive and very knowledgeable. I would rate them a nine out of ten. Sometimes, they are hard to...
Read full review of GoAnywhere MFT »
Omayra Marchany
Chief Administrative Officer at rpa total centroamerica
Technical support is a bit of an issue. We have our technical support team from Argentina. We can't even speak the...
Read full review of Automate »

Review 1 of 30

No Data Available

Technical Support

No Data Available

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