Compare Freshworks vs Grafana Labs

Freshworks

Based on 97 reviews.

Grafana Labs

Based on 82 reviews.

Sample Customers

Popular Solutions

15 reviews

11 reviews

3 reviews

12 reviews

7 reviews

Grafana Enterprise Stack

11 reviews

Top Industries

Construction Company

12%

Manufacturing Company

Financial Services Firm

Comms Service Provider

Financial Services Firm

15%

Computer Software Company

11%

Comms Service Provider

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manojkumar Reddy
Associate Technology Consultant at a tech vendor
Freshsales is our CRM tool and CRM platform. Whenever we want to sell a product to a customer or when they inquire on...
Read full review of Freshsales »
JoseQuintero1
Senior Services Manager at a tech services company
Our entire employee base is supported by Freshteam. We register all our employees and their candidates inside the...
Read full review of Freshteam »
Raja Farrar
IT Service Delivery Manager at Symposiam
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
Read full review of Freshservice »

Review 1 of 3

BasilJiji
System Engineer at a retailer
My main use case for Grafana involves operational dashboarding and data visualization, where I use it as a central...
Read full review of Grafana »
Anonymous User
Regional Associate & Engineer at a outsourcing company
Grafana Loki is part of our observability toolkit focusing on monitoring, network performance, and infrastructure...
Read full review of Grafana Loki »
Rajan M
Test Lead at Calpine Group
We are using Grafana Enterprise Stack for monitoring web applications and server behaviors. We also monitor batch...
Read full review of Grafana Enterprise Stack »

Review 1 of 3

Customer Service

Iurii Efimov
Head Of Product & Engineering (Cpto) at a real estate/law firm
The customer support I received was great.
Read full review of Freshdesk »
JoseQuintero1
Senior Services Manager at a tech services company
Covid took a toll on the support we have received from the Freshworks team with most of their support teams based in...
Read full review of Freshteam »
Yousef Almomani
Systems Engineer at a consultancy
The customer support for Freshservice is super great, and I would rate the customer support a 10 out of 10.
Read full review of Freshservice »
Gauri Thakur
Director, Portfolio Projects at Microland Limited
I don't communicate frequently with the technical support of Freshdesk. My customers, the OEM, do. My team has the...
Read full review of Freshdesk »
ElvisHenriquez
Senior Services Manager at NextCom Systems Inc
Technical support is excellent. It's one of the best support providers I've ever worked with.
Read full review of Freshdesk »
Zeeshan Ali
General Dentist at a healthcare company
Customer support for Freshdesk Omni was good. They helped significantly during the initial setup and addressed the...
Read full review of Freshdesk Omni »
Gabace Mishra
Software Engineer at Deloitte
The customer support provided by Freshdesk Omni is very proactive and supportive.
Read full review of Freshdesk Omni »
Eslam Adel
Senior IT Service Delivery Specialist at Toshiba elaraby egypt
Until last June, I was contacting them, but we recently had two visits from the FreshWorks team. They offered to...
Read full review of Freshservice »
Amit Lavi
VP Customer Success at Secret Double Octopus
The technical support from Freshdesk is great, they are responsive.
Read full review of Freshdesk »
Dedy Mulyadi
General Manager - Head of IT and Security at Centratama Group
Support is quite good.
Read full review of Freshservice »
Alexey Timchenko
Senior Vice President Information Technology at TASC Towers
The solution has been great. We haven't needed technical support.
Read full review of Freshdesk »
Bharanidharan K
NOC SOC ANALYST at SAVIC Inc.
The support team is really good. While taking a data report for one month, the real-time data and metrics it shows...
Read full review of Freshdesk »
Anita Orioma
Customer Success Manager at Mimshackworks Endeavors
The Freshdesk support team has been good. If you reach out for needed support, they are responsive. However, we have...
Read full review of Freshdesk »
Anonymous User
Senior Technical Analyst at a computer software company
I've only reached out to Freshdesk support a few times, and they've always been responsive and helpful.
Read full review of Freshdesk »
Rajkumar Reghu Varma
Infrastructure Architect -Application Dynamics at Kyndryl
Once you log into an instance, there is always chat support available. You can also email them. they are very easy to...
Read full review of Freshservice »
Anonymous User
Asst. Vice President at a performing arts
Freshdesk support is great. If we ever had minor performance issues, it would just take an email or call to the...
Read full review of Freshdesk »
Anonymous User
IT & Operations Manager at a financial services firm
Their technical support could be improved. There have been times where we have been bounced around for simple issues....
Read full review of Freshservice »
Anonymous User
IT & Operations Manager at a financial services firm
I've had some problems with Freshservice's technical support. They often drag out cases by continually passing them...
Read full review of Freshservice »
reviewer783452
Senior Information Technology System Administrator at a insurance company
The technical support staff are responsive and reactive. We contacted support when we were having issues with...
Read full review of Freshservice »
Swamy Nanjundaiah
VP - Technology and Solutions at Ninth Dimension IT Solutions (P) Ltd
We have not needed to contact technical support, as Freshdesk has met our needs efficiently.
Read full review of Freshdesk »
Raja Farrar
IT Service Delivery Manager at Symposiam
I have seen a favorable return on investment resulting from Freshservice. Time savings are evident with MTTR reduced...
Read full review of Freshservice »
Anonymous User
Infrastructure Management at a financial services firm
I have not used the support from Freshservice.
Read full review of Freshservice »
Harshit Pahuja
Operations Manager at Be You Plus
Customer Service: 8/10 Technical Support: 8/10
Read full review of Freshdesk »
Line WillumsenSolem
Development Manager at Horizon Software
I haven’t contacted technical support myself, but I've heard that it is good.
Read full review of Freshdesk »
Anonymous User
Network Analyst at a real estate/law firm
Their technical support is good. Usually, their response time is pretty fast, and they do follow up to make sure that...
Read full review of Freshservice »
Anonymous User
IT Project Team Leader
We've used support in the past and have gotten good feedback and assistance. We are happy with the level of support.
Read full review of Freshservice »
reviewer9072573
IT Technician at a retailer
The customer service is satisfactory, though there might be delays in response for non-critical issues.
Read full review of Freshservice »
Cesar Quiroz
CIO at Grupo Kasto
Technical support has been very good. Their response times are very fast - faster than other competitors. We haven't...
Read full review of Freshservice »
Ashakir Akbar
SAP-Program Manager at Axium Packaging
Technical support is good and super fast.
Read full review of Freshdesk »
Ashok R
Technical support manager at a tech vendor
The customer support has been good. Initially, we contacted them frequently, but now it is rarely needed. We would...
Read full review of Freshservice »

Review 1 of 30

CarlosPimentel
Manager Director at Earth
We have not had to open any tickets yet, as we solve issues through forums and wikis. The documentation is...
Read full review of Grafana Loki »
HemantKumar7
Senior Site Reliability Engineer at a tech vendor
The customer support for Grafana is excellent.
Read full review of Grafana »
Faustine Chisasa
System Administrator at TZ Telecom Ltd.
We haven't bought technical support and haven't dealt with their customer service agents.
Read full review of Grafana »
Mustafa Husny
Senior System Engineer at Techline-eg
The online technical support is good. Whenever I encounter an issue, I can usually resolve it by conducting a quick...
Read full review of Grafana Loki »
Julian-Lewis
Senior Application Performance Monitoring and Alerting Specialist at a transportation company
I usually solve problems by myself. I very rarely get in touch with technical support as we don't have that option.
Read full review of Grafana »
Paweł Cisło
MLOps Engineer at a tech services company
We didn't rely on any specific technical support for our needs. Instead, when questions arose, we consulted another...
Read full review of Grafana Loki »
Volodymyr Bondarchuk
Senior System Engineer at Novell
I usually do not use official support; I typically rely on community blogs and forums for support of Grafana Loki.
Read full review of Grafana Loki »
Herve MEFTAH
DevOps/Kubernetes consultant at a tech services company
Customer support is quite efficient.
Read full review of Grafana »
AnmolRai
Technical Consultant Project Lead at a consultancy
We have good technical support.
Read full review of Grafana »
Sarthak Kushwaha
Software Development Engineer I / Backend Engineer at Primathon
The customer support team of Grafana is available for the enterprise and pro versions. However, there is a vast...
Read full review of Grafana »
Gregory Diana
Managing Director at Exponential Energy (Pty) Ltd
Grafana has a very good wiki where you can get help. But direct support from them is very limited. They focus on...
Read full review of Grafana Enterprise Stack »
Muneeb Shoukat
DevOps Engineer at Venturenox
I rate the technical support a ten out of ten.
Read full review of Grafana Loki »
Jorge Florez
Head SRE Latam at PayU
My company has the open-source version of Grafana, so it gets support from the community. The community support is good.
Read full review of Grafana »
Mustafa Husny
Senior System Engineer at Techline-eg
I use Google to search for answers.
Read full review of Grafana Enterprise Stack »
Anonymous User
Information Technology Operations Manager at a financial services firm
The team that is implementing the solution has relied quite a bit on the support and forums, and so far, it has been...
Read full review of Grafana »
Anonymous User
Regional Associate & Engineer at a outsourcing company
I would rate their support an eight—they provide good support.
Read full review of Grafana Loki »
Yaser Ibrahim
Team lead at NTG
I did not need to search for support or help from my team. I worked through the installations and some difficulties...
Read full review of Grafana Enterprise Stack »
Varaprasad
Senior Technical Lead
Technical support is fine. They have been helpful and responsive.
Read full review of Grafana »
Dmitrey Kazin
DevOps Engineer at Interdiciplinary center
Grafana has excellent support, including solution architects who assist with dashboard design, architectural choices,...
Read full review of Grafana Enterprise Stack »
Anonymous User
Senior Associate at a consultancy
I have never needed technical support.
Read full review of Grafana »
Anonymous User
Software Engineer at a consultancy
I refer to the solution's online documentation in case of technical errors.
Read full review of Grafana »
Ganes Sankarlal
Senior Consultant at Tata Consultancy
I did not use Grafana that much as it was a built-in application of the company I worked at.
Read full review of Grafana »
Kalinga Ranasinghe
SRE at Incen AG
Because it's open source, I can rely on myself and get community support for integration issues and things like that....
Read full review of Grafana Loki »
Abdelkader Houchi
IT Analyst at Hydro Quebec
The department where we worked has used support. We had to collaborate with Grafana since sometimes we were applying...
Read full review of Grafana »
Adam Russak
Sr. DevOps at a tech vendor
I'm not familiar with Grafana's feature in terms of community and documentation since I've been here only a few...
Read full review of Grafana »
Manjunatha G B
Senior Software Engineer at Snapminds
I’m not involved with contacting customer service.
Read full review of Grafana »
Anonymous User
System & Network Engineer at a tech company
All support is provided by the community, and the documentation is sufficient to solve somes issues.
Read full review of Grafana »
Omer Cohen
DevOps Team Lead at Kadabra
I do not use Grafana's support for technical issues because I have found solutions on Stack Overflow and ChatGPT...
Read full review of Grafana »
Jherzon Nava
IT Manager at Software Gurus
Grafana Loki's technical support is not good. We would be lost if we didn't have the Grafana community support.
Read full review of Grafana Loki »
Anonymous User
IT Project Manager at a comms service provider
I have not needed technical support.
Read full review of Grafana »

Review 1 of 30

Technical Support

No Data Available

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