Compare Freshworks vs Motadata

Freshworks

Based on 87 reviews.

Motadata

Based on 1 review.

Sample Customers

Freshservice

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Motadata ServiceOps

Satcom Infotech

Popular Solutions

13 reviews

12 reviews

2 reviews

0 reviews

Top Industries

Manufacturing Company

University

Computer Software Company

Educational Organization

Manufacturing Company

15%

Computer Software Company

Retailer

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Gauri Thakur
Director, Portfolio Projects at a computer software company
My team has had SCSM experience because we moved the entire workflow of SCSM into ServiceNow, but it was part of...
Read full review of Freshdesk »
Raja Farrar
IT Service Delivery Manager at a tech services company
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
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Poornima Kumari
Interviewee at a healthcare company
I was trained in the use of Freshteam over the course of one month as part of an internship at the company I've been...
Read full review of Freshteam »

Review 1 of 3

Anonymous User
Technical Officer at a tech services company
The solution was primarily used for request management for managing tickets. We can use the platform to make requests...
Read full review of Motadata ServiceOps »

Review 1 of 1

Customer Service

ElvisHenriquez
Senior Services Manager at a retailer
Technical support is excellent. It's one of the best support providers I've ever worked with.
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Trilochana Gouda
IT manager at a comms service provider
We had a good experience with customer service, receiving a positive response from technical support.
Read full review of Freshservice »
GeorgeMartin
Director and Owner at a tech services company
I've contacted customer support on multiple occasions and there are two main considerations; response time, and...
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Salman Naeem
Assistant Manager at a tech vendor
The customer service and support are very friendly and respond fast. Overall, it is good.
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Cristina Neri
Sales Manager Managed Services and Digital Solutions at a comms service provider
I don't have any issues owing to which I need to contact the solution's technical support.
Read full review of Freshsales »
Bharanidharan K
NOC SOC ANALYST
The support team is really good. While taking a data report for one month, the real-time data and metrics it shows...
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Curtis Braun
Principal Consultant at a consultancy
They're not very good at technical support.
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Amit Lavi
VP Customer Success at a tech vendor
The technical support from Freshdesk is great, they are responsive.
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Alexey Timchenko
Senior Vice President Information Technology at a comms service provider
I have used the vendor's tech support, and they are very responsive, with room for improvement. Occasionally, dealing...
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Yousef Almomani
Systems Engineer at a consultancy
The customer support for Freshservice is super great, and I would rate the customer support a 10 out of 10.
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David Seinsche
Freshdesk/Zendesk Consultant at a retailer
You can talk to the support easily - just send an email - and they're very fast in helping you and offering solutions...
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Anonymous User
Mobile Developer at a tech services company
8/10 - since they are always active and take actions if possible.
Read full review of Freshdesk »
Anonymous User
Head of IT Services at a financial services firm
Technical support is good. I give them 7/10.
Read full review of Freshservice »
Anonymous User
IT & Operations Manager at a financial services firm
Their technical support could be improved. There have been times where we have been bounced around for simple issues....
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Anonymous User
Network Analyst at a real estate/law firm
Their technical support is good. Usually, their response time is pretty fast, and they do follow up to make sure that...
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Cesar Quiroz
CIO at a manufacturing company
Technical support has been very good. Their response times are very fast - faster than other competitors. We haven't...
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Anonymous User
Security Engineer (SOC) at a tech services company
Freshservice's customer support is responsive and helpful. When we have questions about configuring AWS-related...
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Srini Konakanchi
Vice President at a computer software company
The technical capabilities of the support team are good. However, they rely heavily on their partners to fill their...
Read full review of Freshdesk »
Anonymous User
Director of IT at a wholesaler/distributor
They were decent. I was CC'd on a couple of emails when we were setting it up initially. There was some stuff about...
Read full review of Freshdesk »
Swamy Nanjundaiah
VP - Technology and Solutions at a tech services company
We have not needed to contact technical support, as Freshdesk has met our needs efficiently.
Read full review of Freshdesk »
Anonymous User
Lecturer at a university
Customer Service: 8/10 Technical Support: 8/10
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Anonymous User
Infrastructure Management at a financial services firm
I have not used the support from Freshservice.
Read full review of Freshservice »
Anonymous User
IT & Operations Manager at a financial services firm
I've had some problems with Freshservice's technical support. They often drag out cases by continually passing them...
Read full review of Freshservice »
Divya BC
CX Team at a tech services company
If we have any doubts, we have many articles available online. We contact the support team only in a worst-case...
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Paulo Roberto Vieira Mendes
Operations Manager at a leisure / travel company
We had one issue that we had to escalate to the technical support. It crashed and we had to have their help to fix...
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Anonymous User
Senior Helpdesk at a non-profit
That would actually be another area they can improve because I feel like the ability to go in and contact support is...
Read full review of Freshservice »
Sabrina Adhar
Call Centre Manager at a retailer
They offer customer support, and I would rate them a nine on a scale of one to ten, as their service meets our...
Read full review of Freshdesk »
reviewer9072573
IT Technician at a retailer
The customer service is satisfactory, though there might be delays in response for non-critical issues.
Read full review of Freshservice »
reviewer783452
Senior Information Technology System Administrator at a insurance company
The technical support staff are responsive and reactive. We contacted support when we were having issues with...
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Anonymous User
Consultant at a tech services company
Dealing with support was challenging. Their support is based in India, so it's all in English, and I'm not fluent, so...
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Review 1 of 30

Anonymous User
Technical Officer at a tech services company
Technical support is okay. They try to be very responsive. The minute you send an email, you get a response quickly....
Read full review of Motadata ServiceOps »

Review 1 of 1

Technical Support

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