Compare Freshworks vs Ramco

Freshworks

Based on 86 reviews.

Ramco

Based on 12 reviews.

Sample Customers

Freshteam

moneycorp, DSP, SAP, DAIMLER, ocado, Chargebee, ninjacart, TIGER ANALYTICS, NISSAN

Ramco HCM

Lifestyle, Bata, Dabur

Popular Solutions

12 reviews

13 reviews

2 reviews

0 reviews

Top Industries

Manufacturing Company

University

Computer Software Company

Educational Organization

10%

Manufacturing Company

Computer Software Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Gauri Thakur
Director, Portfolio Projects at a computer software company
My team has had SCSM experience because we moved the entire workflow of SCSM into ServiceNow, but it was part of...
Read full review of Freshdesk »
Raja Farrar
IT Service Delivery Manager at a tech services company
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
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Poornima Kumari
Interviewee at a healthcare company
I was trained in the use of Freshteam over the course of one month as part of an internship at the company I've been...
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Review 1 of 3

Sudarsan Santhosh Kumar S.
Senior Application Development Specialist at a consultancy
I'm an implementer, not an end user. I gather equipment from the customer and configure the product end to end for...
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Review 1 of 1

Customer Service

JoseQuintero1
Senior Services Manager at a tech services company
Covid took a toll on the support we have received from the Freshworks team with most of their support teams based in...
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JoseQuintero1
Senior Services Manager at a tech services company
Their technical support five years ago was quite fast, but that speed has been decreasing over time due to the growth...
Read full review of Freshsales »
Dedy Mulyadi
General Manager - Head of IT and Security at a comms service provider
Support is quite good.
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Bijoykrishna Das
sap technical lead at a manufacturing company
The technical support team is very good.
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Mark Freemantle
Head of PMO at a comms service provider
I didn't have a direct connection to Freshservice's support itself. I used to go to our local support. Our IT help...
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SujayRao
Senior Manager, Customer Value & Innovation at a financial services firm
Technical support for Freshdesk is rated at eight point five out of ten. While support is generally helpful, there...
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Cristina Neri
Sales Manager Managed Services and Digital Solutions at a comms service provider
I don't have any issues owing to which I need to contact the solution's technical support.
Read full review of Freshsales »
Trilochana Gouda
IT manager at a comms service provider
We had a good experience with customer service, receiving a positive response from technical support.
Read full review of Freshservice »
Gauri Thakur
Director, Portfolio Projects at a computer software company
I don't communicate frequently with the technical support of Freshdesk. My customers, the OEM, do. My team has the...
Read full review of Freshdesk »
Leandro-Coelho
Engenheiro de pré-vendas at a consumer goods company
The technical support for this solution is good. We receive support from our distributor called Tech Data Synnex. I...
Read full review of Freshsales »
ElvisHenriquez
Senior Services Manager at a retailer
The support is great.
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Parth Sudra
Solutions Architect at a outsourcing company
My experience with the customer support team of Freshdesk rates five out of 10. They are not too supportive, but I...
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Sonu Thomas
Operations Manager at a tech services company
The support must be faster.
Read full review of Freshsales »
Anonymous User
Operations Manager at a retailer
When it comes to setting new help desks and integrating these with different companies' emails, etc. It may be tricky...
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Anonymous User
Director Of Technology Services at a comms service provider
We did reach out to technical support in the past. Their response time and knowledgeability could be improved.
Read full review of Freshservice »
Sabrina Adhar
Call Centre Manager at a retailer
They offer customer support, and I would rate them a nine on a scale of one to ten, as their service meets our...
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Cesar Quiroz
CIO at a manufacturing company
Technical support has been very good. Their response times are very fast - faster than other competitors. We haven't...
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Srini Konakanchi
Vice President at a computer software company
The technical capabilities of the support team are good. However, they rely heavily on their partners to fill their...
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Emmanuel Manios
Lead Enterprise Support Technician at a retailer
I've only used them a couple of times. However, in every case that they've helped me out with, they've been very...
Read full review of Freshservice »
Anonymous User
IT Project Manager at a computer software company
I've never been in touch with support. I' not sure if anyone has. I can't speak to how helpful or responsive they...
Read full review of Freshservice »
Line WillumsenSolem
Development Manager at a computer software company
I haven’t contacted technical support myself, but I've heard that it is good.
Read full review of Freshdesk »
Anonymous User
Network Analyst at a real estate/law firm
Their technical support is good. Usually, their response time is pretty fast, and they do follow up to make sure that...
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Ashakir Akbar
SAP-Program Manager at a manufacturing company
Technical support is good and super fast.
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Swamy Nanjundaiah
VP - Technology and Solutions at a tech services company
We have not needed to contact technical support, as Freshdesk has met our needs efficiently.
Read full review of Freshdesk »
Jesus Villanueva
Private at a consultancy
I have contacted technical support. It wasn't very easy. Even as a retailer partner, sometimes it was difficult to...
Read full review of Freshservice »
Anonymous User
Mobile Developer at a tech services company
8/10 - since they are always active and take actions if possible.
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Anonymous User
IT Project Team Leader
We've used support in the past and have gotten good feedback and assistance. We are happy with the level of support.
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Anonymous User
Consultant at a tech services company
Dealing with support was challenging. Their support is based in India, so it's all in English, and I'm not fluent, so...
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Rajkumar Reghu Varma
Infrastructure Architect -Application Dynamics at a tech services company
Once you log into an instance, there is always chat support available. You can also email them. they are very easy to...
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Anonymous User
Asst. Vice President at a performing arts
Freshdesk support is great. If we ever had minor performance issues, it would just take an email or call to the...
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Review 1 of 30

Sudarsan Santhosh Kumar S.
Senior Application Development Specialist at a consultancy
I rate Ramco support 10 out of 10. If you need help with anything on the backend or anything goes wrong, their...
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Anonymous User
Head - HR Transformation (APAC) at a recruiting/HR firm
As part of the due diligence, I had to speak with the technical team multiple times during the initial implementation...
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Sabith Muhammad
HCM Consultant at a manufacturing company
The technical support for this solution is okay. I would rate them a six out of ten.
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Niraj Sah
HCM Business Analyst at a outsourcing company
They are definitely supportive. They have some timelines based on the category of the issue like bugs, enhancements....
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Anonymous User
Functional Consultant-IT Services at a tech services company
Ramco has improved technical support a lot. Having said that, they have a technical team in Chennai who receive the...
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Sajan Nair
IT Director at a manufacturing company
There is a portal which mostly runs on Jira. We create a ticket and there is an agreed timeline and we have an...
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Anonymous User
Digital HR at a consumer goods company
The technical support is handled by a second party and we don't have an in house IT set up. Support was cumbersome...
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Anonymous User
Human Resources Information System Product Specialist (Ramco HCM) at a tech services company
Technical support is 6.5 out of 10.
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Anonymous User
Senior Business Analyst at a energy/utilities company
Support is improving, but a lot needs to be done.
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Anonymous User
Business Analyst at a tech services company
Technical support is good, but there's room for improvement. You have to rely heavily on the support team during the...
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Review 1 of 10

Technical Support

No Data Available

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