Compare Freshworks vs Ramco

Freshworks

Based on 74 reviews.

Ramco

Based on 12 reviews.

Sample Customers

Freshteam

moneycorp, DSP, SAP, DAIMLER, ocado, Chargebee, ninjacart, TIGER ANALYTICS, NISSAN

Ramco HCM

Lifestyle, Bata, Dabur

Popular Solutions

11 reviews

10 reviews

4 reviews

1 reviews

Top Industries

Computer Software Company

24%

Financial Services Firm

Manufacturing Company

Retailer

Computer Software Company

17%

Government

Financial Services Firm

Media Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Trilochana Gouda
IT manager at a comms service provider
We are using Freshservice for the IT ticketing system for business users.
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JoseQuintero1
Senior Services Manager at a tech services company
Our entire employee base is supported by Freshteam. We register all our employees and their candidates inside the...
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Swamy Nanjundaiah
VP - Technology and Solutions at Ninth Dimension IT Solutions (P) Ltd
We utilize Freshdesk ( /products/freshdesk-reviews ) primarily for handling incoming tickets. The system auto-assigns...
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Review 1 of 3

Sudarsan Santhosh Kumar S.
Senior Application Development Specialist at Accenture
I'm an implementer, not an end user. I gather equipment from the customer and configure the product end to end for...
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Review 1 of 1

Customer Service

Alexey Timchenko
Senior Vice President Information Technology at TASC Towers
I have used the vendor's tech support, and they are very responsive, with room for improvement. Occasionally, dealing...
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Dedy Mulyadi
General Manager - Head of IT and Security at Centratama Group
Support is quite good.
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SujayRao
Senior Manager, Customer Value & Innovation at CoinDCX
Technical support for Freshdesk is rated at eight point five out of ten. While support is generally helpful, there...
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Mark Freemantle
Head of PMO at University of Utah Hospital
I didn't have a direct connection to Freshservice's support itself. I used to go to our local support. Our IT help...
Read full review of Freshservice »
Alexey Timchenko
Senior Vice President Information Technology at TASC Towers
The solution has been great. We haven't needed technical support.
Read full review of Freshdesk »
JoseQuintero1
Senior Services Manager at a tech services company
Their technical support five years ago was quite fast, but that speed has been decreasing over time due to the growth...
Read full review of Freshsales »
ElvisHenriquez
Senior Services Manager at NextCom Systems Inc
The support is great.
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Ehwsf Duhsf
Senior Executive ICT at Avarna
For maintenance and support, we have a dedicated team. In case we require support, it is assigned to someone who is...
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Tim Guilder
Head of Production Technology at ITV
The customer support has always been very engaged and they're good at communicating. I appreciate that they let us...
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Cristina Neri
Sales Manager Managed Services and Digital Solutions at Alosys Communications
I don't have any issues owing to which I need to contact the solution's technical support.
Read full review of Freshsales »
Anonymous User
Business Systems Analyst at a transportation company
We literally have weekly meetings with them, and for the last two years, we've had some hit-and-miss experiences. The...
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Rajkumar Reghu Varma
Infrastructure Architect -Application Dynamics at Kyndryl
Once you log into an instance, there is always chat support available. You can also email them. they are very easy to...
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Anonymous User
Asst. Vice President at a performing arts
Freshdesk support is great. If we ever had minor performance issues, it would just take an email or call to the...
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Anonymous User
Sr. Manager, TMT Business Consulting (Focused on B2B Tech Product cos.) at a security firm
Freshsales' technical support is really good. I want to verify that the support team knew we were doing a POC for...
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Anonymous User
Senior Helpdesk at a non-profit
That would actually be another area they can improve because I feel like the ability to go in and contact support is...
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Anonymous User
Network Analyst at a real estate/law firm
Their technical support is good. Usually, their response time is pretty fast, and they do follow up to make sure that...
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Oluwatosin Nelson
Product Manager at RelianceHealth
Support is very knowledgeable, so they know their products very well. They can almost always resolve your problem...
Read full review of Freshdesk »
Anonymous User
Lecturer at a university
Customer Service: 8/10 Technical Support: 8/10
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Yudhi Nr
Business Development Manager at Torch
I would the customer support an eight out of ten as they respond to our queries quickly.
Read full review of Freshsales »
Anonymous User
Information manager
Freshservice's technical support has issues with delays and translations.
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Anonymous User
IT Project Team Leader
We've used support in the past and have gotten good feedback and assistance. We are happy with the level of support.
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Anonymous User
Senior Technical Analyst at a computer software company
I've only reached out to Freshdesk support a few times, and they've always been responsive and helpful.
Read full review of Freshdesk »
David Seinsche
Freshdesk/Zendesk Consultant at a retailer
You can talk to the support easily - just send an email - and they're very fast in helping you and offering solutions...
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Anonymous User
IT & Operations Manager at a financial services firm
Their technical support could be improved. There have been times where we have been bounced around for simple issues....
Read full review of Freshservice »
reviewer783452
Senior Information Technology System Administrator at a insurance company
The technical support staff are responsive and reactive. We contacted support when we were having issues with...
Read full review of Freshservice »
Harshit Pahuja
Operations Manager at Be You Plus
Customer Service: 8/10 Technical Support: 8/10
Read full review of Freshdesk »
Anonymous User
Head of IT Services at a financial services firm
Technical support is good. I give them 7/10.
Read full review of Freshservice »
Cesar Quiroz
CIO at Grupo Kasto
Technical support has been very good. Their response times are very fast - faster than other competitors. We haven't...
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Srini Konakanchi
Vice President at Sysnet Global Technologies
The technical capabilities of the support team are good. However, they rely heavily on their partners to fill their...
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Swamy Nanjundaiah
VP - Technology and Solutions at Ninth Dimension IT Solutions (P) Ltd
We have not needed to contact technical support, as Freshdesk has met our needs efficiently.
Read full review of Freshdesk »

Review 1 of 30

Sudarsan Santhosh Kumar S.
Senior Application Development Specialist at Accenture
I rate Ramco support 10 out of 10. If you need help with anything on the backend or anything goes wrong, their...
Read full review of Ramco HCM »
Sabith Muhammad
HCM Consultant at Western International
The technical support for this solution is okay. I would rate them a six out of ten.
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Anonymous User
Senior Business Analyst at a energy/utilities company
Support is improving, but a lot needs to be done.
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Anonymous User
Human Resources Information System Product Specialist (Ramco HCM) at a tech services company
Technical support is 6.5 out of 10.
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Anonymous User
Digital HR at a consumer goods company
The technical support is handled by a second party and we don't have an in house IT set up. Support was cumbersome...
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Anonymous User
Business Analyst at a tech services company
Technical support is good, but there's room for improvement. You have to rely heavily on the support team during the...
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Sajan Nair
IT Director at a manufacturing company
There is a portal which mostly runs on Jira. We create a ticket and there is an agreed timeline and we have an...
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Niraj Sah
HCM Business Analyst at a tech services company
They are definitely supportive. They have some timelines based on the category of the issue like bugs, enhancements....
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Anonymous User
Head - HR Transformation (APAC) at a recruiting/HR firm
As part of the due diligence, I had to speak with the technical team multiple times during the initial implementation...
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Anonymous User
Functional Consultant-IT Services at a tech services company
Ramco has improved technical support a lot. Having said that, they have a technical team in Chennai who receive the...
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Review 1 of 10

Technical Support

No Data Available

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