Compare Freshworks vs Serpstat

Freshworks

Based on 117 reviews.

Serpstat

Based on 5 reviews.

Sample Customers

Popular Solutions

14 reviews

8 reviews

14 reviews

0 reviews

Top Industries

Construction Company

14%

Comms Service Provider

11%

Manufacturing Company

Outsourcing Company

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Raja Farrar
IT Service Delivery Manager at Symposiam
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
Read full review of Freshservice »
Sumesh Gansar
Product Marketing Manager at Samsung
I primarily use Freshsales as a sales CRM software. It is very easy to use, and it provides me with all the...
Read full review of Freshsales »
Apeksha Ghatge
Sr. Customer Success Manager - Project Delivery at Kazam
I use Freshdesk Omni for our inter-department communication and also for connecting with our clients, where the...
Read full review of Freshdesk Omni »
JoseQuintero1
Senior Services Manager at a tech services company
Our entire employee base is supported by Freshteam. We register all our employees and their candidates inside the...
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Review 1 of 4

Anonymous User
PPC Senior at a marketing services firm

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Review 1 of 1

Customer Service

SujayRao
Senior Manager, Customer Value & Innovation at CoinDCX
Technical support for Freshdesk is rated at eight point five out of ten. While support is generally helpful, there...
Read full review of Freshdesk »
JoseQuintero1
Senior Services Manager at a tech services company
Covid took a toll on the support we have received from the Freshworks team with most of their support teams based in...
Read full review of Freshteam »
Yousef Almomani
Systems Engineer at a consultancy
The customer support for Freshservice is super great, and I would rate the customer support a 10 out of 10.
Read full review of Freshservice »
Eslam Adel
Senior IT Service Delivery Specialist at Toshiba elaraby egypt
Until last June, I was contacting them, but we recently had two visits from the FreshWorks team. They offered to...
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Sumesh Gansar
Product Marketing Manager at Samsung
Everything is great with FreshChat, and I hope it continues.
Read full review of FreshChat »
ParthSudra
Solutions Architect at Locuz Enterprise Solutions Ltd
My approach to customer service depends on the customer experience feedback I receive. I use a prepared checklist to...
Read full review of Freshdesk Omni »
Vinoxas Mishara
Project Manager at Yohanna
The customer support is relatively very proactive and supportive 24/7, and I am very happy with them because they...
Read full review of Freshdesk »
Raja Farrar
IT Service Delivery Manager at Symposiam
I have seen a favorable return on investment resulting from Freshservice. Time savings are evident with MTTR reduced...
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Parth Sudra
Solutions Architect at SHI India
My experience with the customer support team of Freshdesk rates five out of 10. They are not too supportive, but I...
Read full review of Freshdesk »
Mark Freemantle
Head of PMO at University of Utah Hospital
I didn't have a direct connection to Freshservice's support itself. I used to go to our local support. Our IT help...
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Leandro-Coelho
Engenheiro de pré-vendas at Pise4
The technical support for this solution is good. We receive support from our distributor called Tech Data Synnex. I...
Read full review of Freshsales »
TusharGoel
Cloud Engineer at TO THE NEW Digital
When an issue occurred regarding ticket merging in Freshservice, support was obtained through email. The customer...
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Moses Karanja
Software Engineer at CMC Consultium Limited
FreshChat's customer support is responsive, valuing their clients through quick response times, so overall, their...
Read full review of FreshChat »
Sonu Thomas
Operations Manager at Cognitive Global
The support must be faster.
Read full review of Freshsales »
Anonymous User
Consultant at a tech services company
Dealing with support was challenging. Their support is based in India, so it's all in English, and I'm not fluent, so...
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Anonymous User
Security Engineer (SOC) at a tech services company
Freshservice's customer support is responsive and helpful. When we have questions about configuring AWS-related...
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Anonymous User
Director of IT at a wholesaler/distributor
They were decent. I was CC'd on a couple of emails when we were setting it up initially. There was some stuff about...
Read full review of Freshdesk »
Anonymous User
Mobile Developer at a tech services company
8/10 - since they are always active and take actions if possible.
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Anonymous User
IT Project Manager at a computer software company
I've never been in touch with support. I' not sure if anyone has. I can't speak to how helpful or responsive they...
Read full review of Freshservice »
Anonymous User
IT & Operations Manager at a financial services firm
I've had some problems with Freshservice's technical support. They often drag out cases by continually passing them...
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Anonymous User
Asst. Vice President at a performing arts
Freshdesk support is great. If we ever had minor performance issues, it would just take an email or call to the...
Read full review of Freshdesk »
Anonymous User
Director Of Technology Services at a comms service provider
We did reach out to technical support in the past. Their response time and knowledgeability could be improved.
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Anonymous User
Senior Technical Analyst at a computer software company
I've only reached out to Freshdesk support a few times, and they've always been responsive and helpful.
Read full review of Freshdesk »
Anonymous User
Operations Manager at Instant Travel
We had one issue that we had to escalate to the technical support. It crashed and we had to have their help to fix...
Read full review of Freshdesk »
Anonymous User
Infrastructure Management at a financial services firm
I have not used the support from Freshservice.
Read full review of Freshservice »
Anonymous User
Business Systems Analyst at a transportation company
We literally have weekly meetings with them, and for the last two years, we've had some hit-and-miss experiences. The...
Read full review of Freshservice »
Harshit Pahuja
Operations Manager at Be You Plus
Customer Service: 8/10 Technical Support: 8/10
Read full review of Freshdesk »
Stewart Ategeka
Project Manager at EzyAgric
The customer support for Freshdesk Omni is awesome.
Read full review of Freshdesk Omni »
Oluwatosin Nelson
Product Manager at RelianceHealth
Support is very knowledgeable, so they know their products very well. They can almost always resolve your problem...
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Anonymous User
Head of IT Services at a financial services firm
Technical support is good. I give them 7/10.
Read full review of Freshservice »

Review 1 of 30

Anonymous User
Marketing Specialist at a marketing services firm
10/10 Guys are helpful and respond very quickly
Read full review of Serpstat »
Anonymous User
PPC Senior at a marketing services firm
Customer Service: Never had any issues. Technical Support: Ticketing systems is useful. Our agency requested custom plan
Read full review of Serpstat »
Anonymous User
Digital Marketer at a marketing services firm
Technical support is 10/10.
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Anonymous User
Chief Executive Officer at a marketing services firm
Customer Service: Customer service is 8 out of 10. Technical Support: Technical support is 8 out of 10.
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Anonymous User
Professional Freelancer at a tech services company
Customer Service: 10/10. They are very helpful and funny. Technical Support: 10/10 - Very fast response.
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Review 1 of 5

Technical Support

No Data Available

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