Compare Freshworks vs SutiSoft

Freshworks

Based on 87 reviews.

SutiSoft

Sample Customers

Freshsales

Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,

Popular Solutions

Freshservice

12 reviews

Freshdesk

12 reviews

Freshsales

2 reviews

Top Industries

Manufacturing Company

University

Educational Organization

Computer Software Company

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Gauri Thakur
Director, Portfolio Projects at a computer software company
My team has had SCSM experience because we moved the entire workflow of SCSM into ServiceNow, but it was part of...
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Raja Farrar
IT Service Delivery Manager at a tech services company
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
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Poornima Kumari
Interviewee at a healthcare company
I was trained in the use of Freshteam over the course of one month as part of an internship at the company I've been...
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Review 1 of 3

No Data Available

Customer Service

Eslam Adel
Senior IT Service Delivery Specialist at a manufacturing company
Until last June, I was contacting them, but we recently had two visits from the FreshWorks team. They offered to...
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Ehwsf Duhsf
Senior Executive ICT at a financial services firm
For maintenance and support, we have a dedicated team. In case we require support, it is assigned to someone who is...
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Alexey Timchenko
Senior Vice President Information Technology at a comms service provider
I have used the vendor's tech support, and they are very responsive, with room for improvement. Occasionally, dealing...
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HeshamFouad
Quality and Technical Support Department Manager at a tech services company
We have made use of the training academy and the technical support team from Freshdesk. Both have been very good...
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TusharGoel
Cloud Engineer at a outsourcing company
When an issue occurred regarding ticket merging in Freshservice, support was obtained through email. The customer...
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Sonu Thomas
Operations Manager at a tech services company
The support must be faster.
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Bharanidharan K
NOC SOC ANALYST
The support team is really good. While taking a data report for one month, the real-time data and metrics it shows...
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ElvisHenriquez
Senior Services Manager at a retailer
Technical support is excellent. It's one of the best support providers I've ever worked with.
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Salman Naeem
Assistant Manager at a tech vendor
The customer service and support are very friendly and respond fast. Overall, it is good.
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JoseQuintero1
Senior Services Manager at a tech services company
Covid took a toll on the support we have received from the Freshworks team with most of their support teams based in...
Read full review of Freshteam »
GeorgeMartin
Director and Owner at a tech services company
I've contacted customer support on multiple occasions and there are two main considerations; response time, and...
Read full review of Freshservice »
Mark Freemantle
Head of PMO at a comms service provider
I didn't have a direct connection to Freshservice's support itself. I used to go to our local support. Our IT help...
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Gauri Thakur
Director, Portfolio Projects at a computer software company
I don't communicate frequently with the technical support of Freshdesk. My customers, the OEM, do. My team has the...
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Harshit Pahuja
Operations Manager at a healthcare company
Customer Service: 8/10 Technical Support: 8/10
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Anonymous User
Business Systems Analyst at a transportation company
We literally have weekly meetings with them, and for the last two years, we've had some hit-and-miss experiences. The...
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Rajkumar Reghu Varma
Infrastructure Architect -Application Dynamics at a tech services company
Once you log into an instance, there is always chat support available. You can also email them. they are very easy to...
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Yudhi Nr
Business Development Manager at a non-tech company
I would the customer support an eight out of ten as they respond to our queries quickly.
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Anonymous User
Lecturer at a university
Customer Service: 8/10 Technical Support: 8/10
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Srini Konakanchi
Vice President at a computer software company
The technical capabilities of the support team are good. However, they rely heavily on their partners to fill their...
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Anonymous User
Senior Technical Analyst at a computer software company
I've only reached out to Freshdesk support a few times, and they've always been responsive and helpful.
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Poornima Kumari
Interviewee at a healthcare company
The technical support is nice. When I was working with Freshteam I was able to ask Freshworks, the parent company,...
Read full review of Freshteam »
Anonymous User
Operations Manager at a retailer
When it comes to setting new help desks and integrating these with different companies' emails, etc. It may be tricky...
Read full review of Freshdesk »
Raja Farrar
IT Service Delivery Manager at a tech services company
I have seen a favorable return on investment resulting from Freshservice. Time savings are evident with MTTR reduced...
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Anonymous User
Director Of Technology Services at a comms service provider
We did reach out to technical support in the past. Their response time and knowledgeability could be improved.
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Ashok R
Technical support manager at a tech vendor
The customer support has been good. Initially, we contacted them frequently, but now it is rarely needed. We would...
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Cesar Quiroz
CIO at a manufacturing company
Technical support has been very good. Their response times are very fast - faster than other competitors. We haven't...
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Anonymous User
Security Engineer (SOC) at a tech services company
Freshservice's customer support is responsive and helpful. When we have questions about configuring AWS-related...
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Anonymous User
Head of IT Services at a financial services firm
Technical support is good. I give them 7/10.
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Swamy Nanjundaiah
VP - Technology and Solutions at a tech services company
We have not needed to contact technical support, as Freshdesk has met our needs efficiently.
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Anonymous User
IT Project Manager at a computer software company
I've never been in touch with support. I' not sure if anyone has. I can't speak to how helpful or responsive they...
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Review 1 of 30

No Data Available

Technical Support

No Data Available

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