Compare Freshworks vs SysTools

Freshworks

Based on 87 reviews.

SysTools

Based on 3 reviews.

Sample Customers

Popular Solutions

Freshservice

12 reviews

Freshdesk

12 reviews

Freshsales

2 reviews

SysTools DBX to PST Converter

0 reviews

SysTools Office 365 Backup

0 reviews

Top Industries

Manufacturing Company

University

Educational Organization

Computer Software Company

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Gauri Thakur
Director, Portfolio Projects at a computer software company
My team has had SCSM experience because we moved the entire workflow of SCSM into ServiceNow, but it was part of...
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Raja Farrar
IT Service Delivery Manager at a tech services company
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
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Poornima Kumari
Interviewee at a healthcare company
I was trained in the use of Freshteam over the course of one month as part of an internship at the company I've been...
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Review 1 of 3

Anonymous User
MS Access DBA at a tech vendor
Office 365 account data can be locally backed up (in PST/EML file format) on the machine using this Office 365 Backup...
Read full review of SysTools Office 365 Backup »

Review 1 of 1

Customer Service

Mark Freemantle
Head of PMO at a comms service provider
I didn't have a direct connection to Freshservice's support itself. I used to go to our local support. Our IT help...
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SujayRao
Senior Manager, Customer Value & Innovation at a financial services firm
Technical support for Freshdesk is rated at eight point five out of ten. While support is generally helpful, there...
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Eslam Adel
Senior IT Service Delivery Specialist at a manufacturing company
Until last June, I was contacting them, but we recently had two visits from the FreshWorks team. They offered to...
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Curtis Braun
Principal Consultant at a consultancy
They're not very good at technical support.
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JoseQuintero1
Senior Services Manager at a tech services company
Covid took a toll on the support we have received from the Freshworks team with most of their support teams based in...
Read full review of Freshteam »
Trilochana Gouda
IT manager at a comms service provider
We had a good experience with customer service, receiving a positive response from technical support.
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Bijoykrishna Das
sap technical lead at a manufacturing company
The technical support team is very good.
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Amit Lavi
VP Customer Success at a tech vendor
The technical support from Freshdesk is great, they are responsive.
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Dedy Mulyadi
General Manager - Head of IT and Security at a comms service provider
Support is quite good.
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Parth Sudra
Solutions Architect at a outsourcing company
My experience with the customer support team of Freshdesk rates five out of 10. They are not too supportive, but I...
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Harshit Pahuja
Operations Manager at a healthcare company
Customer Service: 8/10 Technical Support: 8/10
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Riendi Aziz P
Head Advisor Infrastructure Cloud Architect
My interactions with Freshdesk's technical support indicate they are good and responsive, according to my team's...
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Anonymous User
Head of IT Services at a financial services firm
Technical support is good. I give them 7/10.
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Anonymous User
Network Analyst at a real estate/law firm
Their technical support is good. Usually, their response time is pretty fast, and they do follow up to make sure that...
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Srini Konakanchi
Vice President at a computer software company
The technical capabilities of the support team are good. However, they rely heavily on their partners to fill their...
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Anonymous User
IT Project Team Leader
We've used support in the past and have gotten good feedback and assistance. We are happy with the level of support.
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Anonymous User
Infrastructure Management at a financial services firm
I have not used the support from Freshservice.
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Line WillumsenSolem
Development Manager at a computer software company
I haven’t contacted technical support myself, but I've heard that it is good.
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Anonymous User
Information manager
Freshservice's technical support has issues with delays and translations.
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Anonymous User
Asst. Vice President at a performing arts
Freshdesk support is great. If we ever had minor performance issues, it would just take an email or call to the...
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Anonymous User
Lecturer at a university
Customer Service: 8/10 Technical Support: 8/10
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Oluwatosin Nelson
Product Manager at a tech services company
Support is very knowledgeable, so they know their products very well. They can almost always resolve your problem...
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Anita Orioma
Customer Success Manager
The Freshdesk support team has been good. If you reach out for needed support, they are responsive. However, we have...
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Raja Farrar
IT Service Delivery Manager at a tech services company
I have seen a favorable return on investment resulting from Freshservice. Time savings are evident with MTTR reduced...
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Anonymous User
IT & Operations Manager at a financial services firm
I've had some problems with Freshservice's technical support. They often drag out cases by continually passing them...
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Anonymous User
Security Engineer (SOC) at a tech services company
Freshservice's customer support is responsive and helpful. When we have questions about configuring AWS-related...
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reviewer783452
Senior Information Technology System Administrator at a insurance company
The technical support staff are responsive and reactive. We contacted support when we were having issues with...
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Anonymous User
Director of IT at a wholesaler/distributor
They were decent. I was CC'd on a couple of emails when we were setting it up initially. There was some stuff about...
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reviewer9072573
IT Technician at a retailer
The customer service is satisfactory, though there might be delays in response for non-critical issues.
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Anonymous User
Business Systems Analyst at a transportation company
We literally have weekly meetings with them, and for the last two years, we've had some hit-and-miss experiences. The...
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Review 1 of 30

Anonymous User
Software Engineer at a consultancy
The customer service support is really awesome. They helped me a lot in the implementation of SysTools DBX to PST...
Read full review of SysTools DBX to PST Converter »
Justin Hansen
IT Technical Consultant at a engineering company
The customer service support is actually amazing. The technical team assisted me a lot while implementing the DBX...
Read full review of SysTools DBX to PST Converter »
Anonymous User
MS Access DBA at a tech vendor
Excellent support.
Read full review of SysTools Office 365 Backup »

Review 1 of 3

Technical Support

No Data Available

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