Compare GFI vs Quest Software

GFI

Based on 95 reviews.

Quest Software

Based on 292 reviews.

Latest Research

Buyer's Guide

GFI LanGuard vs. KACE Systems Management Appliance (SMA)

December 2025

KACE Systems Management Appliance (SMA) vs. GFI LanGuard

Updated: December 2025

Buyer's Guide

GFI LanGuard vs. KACE Systems Management Appliance (SMA)

December 2025

GFI LanGuard vs. KACE Systems Management Appliance (SMA)

Updated: December 2025

Overview

Information Not Available

Since 1987, Quest has provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. Quest has the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

Sample Customers

KerioConnect

Southern Tier Brewing Company, Innotta, Baustoff + Metall, Hamifleurs, Chanson TV, Ryman Stationery

GFI LanGuard

BayView Medical Clinic, FrugalBrothers Software, Zaw, National Theatre, American Red Cross

KACE Systems Management Appliance (SMA)

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King

Archive Manager for Exchange

St. Joseph Health System

Popular Solutions

4 reviews

1 reviews

5 reviews

10 reviews

KACE Systems Management Appliance (SMA)

2 reviews

Quest Foglight for APM [EOL]

0 reviews

Top Industries

Computer Software Company

15%

Comms Service Provider

Manufacturing Company

Financial Services Firm

12%

Manufacturing Company

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Constantnos Achilleos
Product manger at a computer retailer
The solution is used for site-to-site VPN connections and it is valued for its cost efficiency and easy connectivity....
Read full review of KerioControl »
Marcelino Mongcal
Senior Systems Tech/Admin at a computer software company
Small medium-sized businesses are our primary focus, particularly in warehouse distribution and retail sectors. We...
Read full review of KerioConnect »
Thanu Kishore
Technical Executive at a security firm
My experience with GFI LanGuard involves patch management where, whenever we visit customers, they request patches...
Read full review of GFI LanGuard »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
As a company dealing in satellite technology, we use it for small to big satellite links, and for some remote islands...
Read full review of Exinda »
Axel Wittich
Manager of IT and Operations at a engineering company
We use it for receiving from our fax gateway and dropping faxes into our email service. We are a sales company with...
Read full review of GFI FaxMaker »

Review 1 of 5

Stuart Dairiki
Senior IT Manager at a wholesaler/distributor
I primarily use the solution for database monitoring, specifically for Oracle, Microsoft SQL Server, Postgres, SAP...
Read full review of Foglight for Databases »
Jog Raj
Senior Consultant at a computer software company
erwin Data Intelligence serves two primary use cases: one is where people use it as a data catalog, which is one of...
Read full review of erwin Data Intelligence »
Anonymous User
Senior Data Architect at a computer software company
Currently, I am an end-user of erwin Data Modeler, working as a full-time employee at TCS, not as a consultant. I...
Read full review of erwin Data Modeler »
Anonymous User
Sr Mgr Cyber Defense at a manufacturing company
My main use case for Change Auditor for Active Directory is auditing changes, finding changes to undo, and break-fix...
Read full review of Change Auditor for Active Directory »
Calvin Hilgenstock
System Administrator at a wholesaler/distributor
We use Quest QoreStor for an inline data application and compression for our backup server. Quest QoreStor allows you...
Read full review of QoreStor »

Review 1 of 5

Customer Service

Ted Mbugua
Security Manager at a tech services company
The support from GFI LanGuard has been good.
Read full review of GFI LanGuard »
Gilbert Mwiinga
Baobab College logo System Administrator at a university
We've been talking to them about the content filtering issue. The ticket was escalated, but we had to wait for two...
Read full review of KerioControl »
Timur Assembayev
Network Specialist at a tech services company
I have not had the need to use the support from KerioControl because I have found all the answers to my questions...
Read full review of KerioControl »
Anonymous User
Senior Network Engineer at a comms service provider
I haven't used support since GFI bought the company but some people I work with have said that the GFI technical...
Read full review of Exinda »
Anonymous User
Systems Engineer & Product Manager at a tech services company
Customer Service: Positive, compared to industry competition. Technical Support: Very good and improving.
Read full review of Exinda »
Anonymous User
Lead Hand - Print Department at a marketing services firm
Customer support is reliable. It provides fast and excellent support.
Read full review of KerioConnect »
Chris Bristow
Account Manager (Technical) at a transportation company
I've never used their technical support.
Read full review of KerioControl »
AlonHodir
CEO at a non-profit
I had only about two occasions when I needed to contact GFI customer support and they were very helpful and quick.
Read full review of GFI LanGuard »
Anonymous User
IT Director at a comms service provider
The technical support is good.
Read full review of KerioControl »
Cristian Concha
Chief of Technical Department at a tech services company
The technical support is good.
Read full review of KerioControl »
Owenmpk
IT Support Professional at a tech consulting company
The technical support was very good originally but fell short when GFI took over. It is now getting better.
Read full review of KerioControl »
Greg Regester
ICT Consultant at a government
I found the technical support pretty good. They are very responsive and come back with an answer on things pretty...
Read full review of KerioControl »
Cristian Concha
Chief of Technical Department at a tech services company
In general, I have not used it, except in version 9.2.5. The response was very good.
Read full review of KerioControl »
Anonymous User
Head of Networks at a recruiting/HR firm
I would rate GFI's technical support a six out of 10. It's difficult to log a support ticket with them. You have to...
Read full review of Exinda »
BrianCook
Information Security Officer - VP at a tech services company
I would like to see a little improvement in their technical support when you have a problem. I may be a little jaded...
Read full review of KerioControl »
Frank Raasveld
Owner
In every software, sometimes there are problems. One of the strong things about Kerio was the support knowledge and...
Read full review of KerioControl »
Anonymous User
Freelance IT Specialist at a computer software company
I haven't contacted technical support in the past, to be honest. I'm the kind of person that I would rather look...
Read full review of KerioControl »
Anonymous User
Technical Coordinator / Pointe-Noire Branch, BUROTOP IRIS SA at a tech services company
Technical support is good.
Read full review of KerioControl »
Eugene Hacker
Director of Network Services at a university
I talked to them before about the issue of data not being available. They talked me through going in and just...
Read full review of Exinda »
Anonymous User
CEO at a computer software company
GFI's technical support is improving but at the very beginning, it was very bad. There was no way to contact them....
Read full review of KerioControl »
Anonymous User
Senior Network Administrator at a tech vendor
We use the technical support. The support is good for GFI and its products.
Read full review of GFI FaxMaker »
Ralf Werner
IT Professional / Team Leader
I haven't had to use GFI's technical support for FaxMaker.
Read full review of GFI FaxMaker »
Masoud Saedvand
Cisco Network Engineer at a manufacturing company
We do not have experience with customer service and support as we can't access them in Iran, so we search for our...
Read full review of KerioControl »
LB5
Information Technology Specialista at a consultancy
Support is free and is part of the license. We get support through the partners. They are quick and responsive.
Read full review of KerioControl »
Alex Kimondo
ICT Manager at a tech services company
Technical support is an area where I've always had problems because, especially in East Africa, there's a bit of a...
Read full review of GFI LanGuard »
Anonymous User
Lead Hand - Print Department at a marketing services firm
The technical support is amazing. You receive a fast response after you create a ticket and the agent are very...
Read full review of KerioConnect »
MarcoVivaldelli
IT Director CEO at a consultancy
Their technical support is very good. We haven't had any problems with them.
Read full review of KerioControl »
Hugo Van Putten
Owner at a tech services company
The problems I've had with Kerio, when I wanted to change something, have always been solved by consulting the...
Read full review of KerioControl »
Axel Wittich
Manager of IT and Operations at a engineering company
We used the technical support once last week, and it was good. We got what we wanted.
Read full review of GFI FaxMaker »
Dominic Halajian
General Manager at a tech services company
We've never had to use their technical support.
Read full review of KerioControl »

Review 1 of 30

Oliver Wein
Senior Vice President at a computer software company
I'm quite happy with their support. We ran into a few issues but they got handled. It was mostly miscommunications...
Read full review of On Demand Migration »
Tim White
Sr. IT Support Technician at a transportation company
My experience with technical support goes back a long way and the service has changed over time. Overall, it's been a...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Architecture Portfolio Manager at a financial services firm
Technical support is good.
Read full review of erwin Evolve »
Muhammad Waseem
Works at a healthcare company
Quest Support for KACE is good. They are responsive and they always give you a solution in a timely manner. We faced...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Enterprise Architect at a aerospace/defense firm
The support personnel are fantastic. Just the other day I was on the phone again with one of the support personnel...
Read full review of erwin Evolve »
Reto Krebs
Independent Consultant at a tech services company
My experience with Quest technical support has been very good. They are also human beings, so they can't necessarily...
Read full review of On Demand Migration »
Anonymous User
DBA at a consultancy
We have never contacted technical support.
Read full review of Spotlight »
Jim Marr
Analytics Delivery Manager at a computer software company
Erwin support is pretty good. We've had our struggles there and I've gone through a lot of tickets. I'd rate them an...
Read full review of erwin Data Intelligence »
Tomasz Zagubin
Analyst at a pharma/biotech company
I rate erwin's support a five out of ten based on the one experience I had with them. I haven't interacted with...
Read full review of erwin Data Intelligence »
Anonymous User
Data Governance, Sr. Mgr at a tech services company
Customer Service: Great. They made sure that the initial product demos to Lytx were supported by a really experienced...
Read full review of erwin Evolve »
Anonymous User
Senior Project Manager at a tech services company
The support is okay and I am satisfied with it. However, it's a little slower getting support for the role that I'm...
Read full review of erwin Data Modeler »
Rajat Wadhwani
Process Data Engineer (Subsurface and Wells) at a energy/utilities company
Has great support for any technical hiccups.
Read full review of Toad Data Modeler »
Anonymous User
Delivery Director at a computer software company
The response time for technical support is slow.
Read full review of erwin Data Intelligence »
Anonymous User
Senior Solution Architect at a tech services company
I used them in the past. It was about 10 years ago, and it was very good back then. I haven't had to contact them. It...
Read full review of Spotlight »
Anonymous User
Executive Director
I can't say I've ever had any major issues working with their technical support. They're pretty responsive. Over the...
Read full review of QoreStor »
Anthony Woods
Data Architect at a energy/utilities company
Now that they are with Quest, they are quick to handle issues. Quest is committed to keeping the product robust. I...
Read full review of erwin Data Modeler »
Anonymous User
IT Officer at a government
Customer Service: So far, I've found both the online forums and Dell Community pages and the Dell knowledge base...
Read full review of Quest Rapid Recovery [EOL] »
Daniel Nesnídal
Backup Engineer at a computer software company
I have used their support. When there is something that we are not able to solve, we have the option to go to the...
Read full review of NetVault Plus »
Shailesh Naidu
Sr. Systems Engineer at a university
I'm very impressed with their technical support. It's pretty good. One thing that could be a little better is that,...
Read full review of KACE Systems Management Appliance (SMA) »
David Jaques-Watson
Senior Consultant at a tech services company
I haven't had dealings with them, but the dealings I've had with erwin as a company have always been really good. So,...
Read full review of erwin Data Modeler »
Raymond Joakimson
Computer Support Specialist at a university
Their technical support has been good so far. If there's an emergency, something that we need fixed right away, they...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Technical Support Engineer at a government
Their support has been really good. We don't need support very often because the system is so stable. It is usually a...
Read full review of KACE Systems Management Appliance (SMA) »
Ujwal Sawant
Technical Manager at a tech services company
The technical support team takes a lot of time to resolve issues. One of our cases has been pending for three months....
Read full review of NetVault Plus »
Anonymous User
PeopleSoft Administrator at a educational organization
Customer Service: The level of customer service has been great to date. Response time and the ability understand the...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Enterprise Service Desk Systems Manager at a manufacturing company
I'd rate the customer support pretty high. I use them pretty frequently and I have been satisfied with the majority...
Read full review of KACE Systems Management Appliance (SMA) »
Kenneth Slate
Sr. Database Administrator at a sports company
The technical support is really great. I've never had an issue that they weren't quick to jump on and get resolved...
Read full review of Foglight for Databases »
Anonymous User
Sr. Virtualization Architect / Engineer. at a tech company
Excellent. Dell and Quest have a great and very knowleagable support team
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Computer Support Specialist at a financial services firm
The technical support is pretty good but we still have cases pending. There is one case that we have had open for...
Read full review of KACE Systems Management Appliance (SMA) »
Mohd Hisyamudin Hamid
System Engineer at a tech services company
Technical support is quite fast. My interactions with them are quick because I have memorized the steps, which start...
Read full review of Quest Rapid Recovery [EOL] »
Kurtis Roosevelt
IT Administrator at a construction company
We have a support contract with them. If there is a critical issue, I can call them and talk to somebody. The...
Read full review of KACE Systems Management Appliance (SMA) »

Review 1 of 30

Technical Support

No Data Available

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