Compare GitLab vs Sonatype

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Sonatype Repository Firewall

EDF, Tomitribe, Crosskey, Blackboard, Travel audience

Sonatype Lifecycle

Genome.One, Blackboard, Crediterform, Crosskey, Intuit, Progress Software, Qualys, Liberty Mutual Insurance

Popular Solutions

GitLab

23 reviews

GitLab Premium

1 reviews

Sonatype Lifecycle

12 reviews

Sonatype Nexus Repository

3 reviews

Sonatype Repository Firewall

1 reviews

Top Industries

Financial Services Firm

14%

Computer Software Company

13%

Manufacturing Company

11%

Government

10%

Financial Services Firm

27%

Computer Software Company

13%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Rohit Kesharwani
Manager, Engineering at 7-Eleven
We use GitLab for deploying our applications into different environments. It serves as more of a DevOps platform.
Read full review of GitLab »
Andrew Yap
Channel Partner and Professional Services at Fotia Solutions Sdn Bhd

Read full review of GitLab Premium »

Review 1 of 2

CuneytGurses
DevOps Engineer at Sonne Technology, Inc.
Our primary tool is Sonatype Nexus Repository Manager. We use it for NPM, Maven, and Docker repositories....
Read full review of Sonatype Nexus Repository »
Goutham Kumar
Principal DevSecOPs at a computer software company
We use Sonatype Lifecycle for scanning our SCA product, software composition analysis. It is a category of product we...
Read full review of Sonatype Lifecycle »
Jay-Kim
CEO at VIVANS
Many companies, including ours, use Nexus Repository due to concerns about malware and critical vulnerabilities....
Read full review of Sonatype Repository Firewall »
AbhilashJain
DevOps engineer at a tech vendor
Whenever we have builds, we upload our builds or artifacts to Sonatype Container. This is the basic purpose. Sonatype...
Read full review of Sonatype Container »

Review 1 of 4

Customer Service

Jagadeeswara Reddy
Senior Solutions Architect at a computer software company
One of my colleagues got in touch with them, and his response was that their technical support was not that great....
Read full review of GitLab »
Filipe-Marcelino
Head of Digital Solutions at Bravantic
In terms of the technical support for GitLab, I mainly use the forums and support sites of the solution. I don't use...
Read full review of GitLab »
Raveen Aggarwal
It Architect at UBS Financial
I do not have direct contact with customer service. We have relationship managers who deal with GitLab directly.
Read full review of GitLab »
MohamedElazzouzi
Manager de production SI technique et corporate at inwi
We don't contact support. GitLab has such a huge community that you can easily find a solution in the forums.
Read full review of GitLab »
Santy Nelson
Business Head at Microgenesis Techsoft Private limited
The support from GitLab is good.
Read full review of GitLab »
Corné den Hollander
Product Owner at a financial services firm
My current experience is with the hosted instance of GitLab. So, there's a company in between. Before that, I've been...
Read full review of GitLab »
Zeeshan Rauf
Software Engineer at OZ
I have not had contact with technical support. Rather, I relied on the other developers for assistance.
Read full review of GitLab »
Nakul Kundaliya
Technical Lead Developer at Mayora Infotech
I rate the support from GitLab a four out of five.
Read full review of GitLab »
Sriya Sainath
Junior Associate at McKinsey
I haven't contacted technical support of GitLab.
Read full review of GitLab »
BalakrishnanS
Engeener at Dell EMC
Support is good.
Read full review of GitLab »
Rohit Kesharwani
Manager, Engineering at 7-Eleven
GitLab's support is very helpful. They utilize a severity and priority ticket system, with corresponding SLAs, to...
Read full review of GitLab »
RameshL
Chief Executive Officer at a tech services company
We have experience with GitLab support and we found the service to be good. There is not much of a lag in terms of...
Read full review of GitLab »
Syed Mustafa Imam
DevOps Engineer at NayaPay
Their support is good.
Read full review of GitLab »
Gaurav Chandel
AWS DevOps/ Site Reliability Engineer at Tata Consultancy
We have rarely needed to escalate issues to technical support since GitLab usually runs seamlessly. Occasionally,...
Read full review of GitLab »
Kumara Swamy
Software Development Engineer in Test at a tech services company
We use the support when we are doing integration. We have a blog where we can open a ticket and receive support.
Read full review of GitLab »
Anonymous User
Tool Manager at a computer software company
We are using the open-source free version. So, we don't have support. We are looking to buy the intermediate version...
Read full review of GitLab »
Zulham Ertanto
Web developer at Ertanto
We used a lot of technical support for standard settings.
Read full review of GitLab »
Javier Orellana
SCRUM Master at a retailer
I've never used technical support. I can't speak to how helpful they are.
Read full review of GitLab »
Shrey Gupta
Director Technology at a tech vendor
We had some GitLab integrations and needed some assistance. We received pretty good support.
Read full review of GitLab »
Anonymous User
Software QA Test Engineer at a tech services company
Technical support is good.
Read full review of GitLab »
Anonymous User
Solution Architect at a tech services company
I have never used Gitlab's support.
Read full review of GitLab »
Andrew Schetinin
Chief Technology Officer at Acclym
We have contacted support in a couple of situations, and they were responsive and okay.
Read full review of GitLab »
Boulat_Ashimov
IT Processes Methodologist at Gysan Gmart
Technical support has mostly been good.
Read full review of GitLab »
Onur Aktuğ
Software Test Manager at ASELSAN
We do not have any direct technical support from GitLab. We ask questions to our IT department, and they may seek...
Read full review of GitLab »
Anton Makarevich
DevOps/Cloud Lead at a comms service provider
Their customer service is very helpful. They're really good. I communicate with tons of different support clients and...
Read full review of GitLab »
Pradeep Singh
DevOps Lead at Adidas
GitLab's technical support is quick and responsive.
Read full review of GitLab »
Duy Chu
DevOps manager at a engineering company
I've had support from forums like Stack Overflow when needed. In my experience, GitLab integrates well with...
Read full review of GitLab »
Anonymous User
Manager at a tech vendor
We only used GitLab for a short duration, so there was not much scope or need for contacting technical support.
Read full review of GitLab »
Cldengin57
Cloud Engineer at a transportation company
As the solution is open-source, there isn't any particular support subscription. There's a community, which is...
Read full review of GitLab »
AK13
DevOps Engineer at a insurance company
Technical support is very quick. I raised two tickets and and they followed up regularly which was great.
Read full review of GitLab »

Review 1 of 30

Axel Niering
Software Architect Sales Systems at SV Informatik GmbH
The customer service and support are good because if there are some problems, we can open a ticket there. And...
Read full review of Sonatype Nexus Repository »
SrinathKuppannan2
Integration Manager at CommScope
The support was good. However, getting the right resources for specific activities is a problem. Once an issue is...
Read full review of Sonatype Lifecycle »
CuneytGurses
DevOps Engineer at Sonne Technology, Inc.
While it's true that there is no explicit support for various license types, the summer type seems to be highly...
Read full review of Sonatype Nexus Repository »
Anthony Evans
Chief, Enterprise Automated Deployment (EAD) Branch at a government
Tech support is fine, they're very responsive.
Read full review of Sonatype Nexus Repository »
ConfigManag73548
Configuration Manager at a wellness & fitness company
We haven't had an instance where we needed to call tech support. There haven't been issues to the extent that we...
Read full review of Sonatype Lifecycle »
ManojKumar9
Systems Analyst at Thrivent Financial for Lutherans
It's easy to solve issues and their support team is very helpful when I need help. They are able to give us solutions...
Read full review of Sonatype Lifecycle »
Scott Hibbard
DevOps Engineer at Guardhat
We've used Sonatype's technical support a few times. We had some issues, and I think we might still have some issues,...
Read full review of Sonatype Lifecycle »
Wes Kanazawa
Sr. DevOps Engineer at Primerica
Sonatype's technical support for this solution has been great. They answer my questions, even my stupid questions. I...
Read full review of Sonatype Lifecycle »
Anonymous User
Technical Manager at a financial services firm
Sonatype support is quite responsive. When we needed something, we could reach out and set up a meeting. They provide...
Read full review of Sonatype Lifecycle »
Andy Cox
Product Strategy Group Director at Civica
The technical support is generally good. A couple of years ago there were some things that had been logged and that...
Read full review of Sonatype Lifecycle »
Ingmar Vis
Product Owner Secure Coding at a financial services firm
I have contacted them, and I would rate them a seven out of 10. Like every big company that you contact for support,...
Read full review of Sonatype Lifecycle »
Anonymous User
Computer Architecture Specialist at a energy/utilities company
My experience with their technical support has been good, overall. The problem for us is that we work in a different...
Read full review of Sonatype Lifecycle »
Anonymous User
Senior Application Architect at a financial services firm
There were a couple of issues that we needed help with, that we raised with Nexus customer care, but the response was...
Read full review of Sonatype Nexus Repository »
Christophe Arnaud
Engineering Manager at a tech vendor
Technical support is very efficient. All the answers are provided very efficiently and very quickly. I have the...
Read full review of Sonatype Nexus Repository »
Ricardo Van Den Broek
Software Architect at a tech vendor
We filed a ticket for some unknown components and got quick feedback. They gave us pointers on how to figure out what...
Read full review of Sonatype Lifecycle »
Amal Alshehri
Sr cyber analyst at a energy/utilities company
I am very satisfied with their support. They are very nice people, and they are very helpful. I would rate their...
Read full review of Sonatype Lifecycle »
Yogesh Shetty
Senior Information Technology Specialist at a financial services firm
I talk to Camden from Sydney, and he's been helpful. I've never had any issues with him. Amar has been a very good...
Read full review of Sonatype Nexus Repository »
Jumani Blango
Adjunct at University of Maryland
I've never had to contact technical support.
Read full review of Sonatype Lifecycle »
Anonymous User
Java Development Manager at a government
Technical support has been really prompt.
Read full review of Sonatype Lifecycle »
Shubham Shrivastava
Engineering Tools and Platform Manager at BT - British Telecom
My team works more closely with them, but I do get feedback from them. I have worked with their architect, Sola,...
Read full review of Sonatype Lifecycle »
Anonymous User
Lead Member Of Technical Staff at a tech vendor
The customer support could be improved. Their response time is quite slow and it can take a long time to deploy new...
Read full review of Sonatype Lifecycle »
Anonymous User
Section Chief at a government
We've just been using Sonatype Nexus Lifecycle, so we can't evaluate its technical support for now.
Read full review of Sonatype Lifecycle »
Amal Alshehri
Sr cyber analyst at a energy/utilities company
I am very satisfied with their support. They are very nice people, and they are very helpful. I would rate their...
Read full review of Sonatype Lifecycle »
Anonymous User
Senior Cyber Security Architect and Engineer at a computer software company
I love the product and the team, and their support is phenomenal. You send them an email and they reply back to you...
Read full review of Sonatype Repository Firewall »
Anonymous User
Architect at a consultancy
Sonatype's technical support is excellent: Very fast response time, they're very knowledgeable. They know exactly...
Read full review of Sonatype Nexus Repository »
ColinStandish
Project Manager at a recreational facilities/services company
Technical support is not perfect, but quite good. On a scale of one to ten, it's a seven or eight. They're generally...
Read full review of Sonatype Nexus Repository »
Charles Chani
DevSecOps at a financial services firm
Technical support is very good and the model that Sonatype has taken is that it is a product company, it is not a...
Read full review of Sonatype Lifecycle »
Anonymous User
Senior Big Data Engineer - Machine Learning and Sentiment Analysis at a healthcare company
I did not use technical support.
Read full review of Sonatype Nexus Repository »
Anonymous User
Security Consultant at a financial services firm
I would rate Sonatype's technical support a solid ten out of ten. They are highly engaged, conduct weekly meetings to...
Read full review of Sonatype Lifecycle »
Anonymous User
Enterprise Application Security Analyst at a comms service provider
Their tech support is pretty good. I only know of one or two instances where the gentleman in our company who does...
Read full review of Sonatype Lifecycle »

Review 1 of 30

Technical Support

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