Compare GitLab vs Sonatype

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Sonatype Repository Firewall

EDF, Tomitribe, Crosskey, Blackboard, Travel audience

Sonatype Lifecycle

Genome.One, Blackboard, Crediterform, Crosskey, Intuit, Progress Software, Qualys, Liberty Mutual Insurance

Popular Solutions

GitLab

24 reviews

GitLab Premium

5 reviews

Sonatype Lifecycle

5 reviews

Sonatype Nexus Repository

1 reviews

Sonatype Repository Firewall

1 reviews

Top Industries

Financial Services Firm

14%

Computer Software Company

12%

Manufacturing Company

11%

Government

10%

Financial Services Firm

22%

Computer Software Company

12%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

BasilJiji
System Engineer at a retailer
GitLab is a major help for DevOps automation, primarily for version controlling and deployment purposes. I use GitLab...
Read full review of GitLab »
Bharadwaj Deepak Mohapatra
DevOps Engineer at a computer software company
GitLab Premium is being used, but the CI/CD functionality is not utilized. GitLab also provides the entire CI/CD...
Read full review of GitLab Premium »

Review 1 of 2

@RahulVerma
Presales Engineer at a outsourcing company
My main use case for Sonatype Lifecycle is open-source scanning for SCA. We pair it with Fortify (our SAST/DAST...
Read full review of Sonatype Lifecycle »
Thien Phan
Platform Engineer at a financial services firm
I am using the Sonatype Nexus Repository and it's working well with the corporation. I have not purchased the...
Read full review of Sonatype Nexus Repository »
AbhilashJain
DevOps engineer at a tech vendor
Whenever we have builds, we upload our builds or artifacts to Sonatype Container. This is the basic purpose. Sonatype...
Read full review of Sonatype Container »
Jay-Kim
CEO at a tech services company
Many companies, including ours, use Nexus Repository due to concerns about malware and critical vulnerabilities....
Read full review of Sonatype Repository Firewall »

Review 1 of 4

Customer Service

MohamedElazzouzi
Manager de production SI technique et corporate at a comms service provider
We don't contact support. GitLab has such a huge community that you can easily find a solution in the forums.
Read full review of GitLab »
Udaysimha Nerella
Specialist Data Analysis vehicle safety at a tech vendor
We didn't use the technical support for GitLab because there are specific people within our organization that we can...
Read full review of GitLab »
SwapnilBorude
Co-Founder at a outsourcing company
Customer service and support are good.
Read full review of GitLab »
Zeeshan Rauf
Software Engineer at a marketing services firm
I have not had contact with technical support. Rather, I relied on the other developers for assistance.
Read full review of GitLab »
KulbhushanMayer
Co Founder and Technical Architect at a tech services company
The technical support is good, but it is available with paid solutions only. So we have to rely on their...
Read full review of GitLab »
KulbhushanMayer
Co Founder and Technical Architect at a tech services company
I rate the technical support from GitLab positively based on my experience. I have approached them a couple of times...
Read full review of GitLab Premium »
Sarfaraz Khan
Senior Application Developer at a tech vendor
I did not have the opportunity to engage with GitLab's technical support as I did not encounter any issues requiring...
Read full review of GitLab »
Filipe-Marcelino
Head of Digital Solutions at a tech vendor
In terms of the technical support for GitLab, I mainly use the forums and support sites of the solution. I don't use...
Read full review of GitLab »
Mehmet Beyaz
CTO-OSS R&D and Product Development at a comms service provider
I have not contacted GitLab's technical support.
Read full review of GitLab »
Vishnu Ramachandra
Security Engineer at a consultancy
The solution's technical support is pretty good. If you go on Stack Overflow platform, you can find technical support...
Read full review of GitLab »
Raveen Aggarwal
It Architect at a financial services firm
I do not have direct contact with customer service. We have relationship managers who deal with GitLab directly.
Read full review of GitLab »
Jay_Kim
Chief Technology Officer at a tech consulting company
The solution's technical support is good. I rate the technical support a ten out of ten. Only the initial...
Read full review of GitLab »
Andrea PICCININI
IT Software Architect at a government
We use a partner, and they are very competent. We have not had the need to open a support ticket directly with GitLab.
Read full review of GitLab »
Ali Toksoy
General Manager at a tech consulting company
We don't need technical support. Our IT team has handled all the issues and therefore we don't need any additional...
Read full review of GitLab »
Zeeshan Haider
Senior AI Engineer at a consultancy
I haven't contacted technical support because we haven't encountered any issues.
Read full review of GitLab »
Javad_Talebi
Cloud architect at a tech vendor
I've never requested the assistance of technical support.
Read full review of GitLab »
Kumara Swamy
Software Development Engineer in Test at a tech services company
We use the support when we are doing integration. We have a blog where we can open a ticket and receive support.
Read full review of GitLab »
BalakrishnanS
Engeener at a tech services company
Support is good.
Read full review of GitLab »
Pradeep Singh
DevOps Lead at a retailer
GitLab's technical support is quick and responsive.
Read full review of GitLab »
Anonymous User
Head Of Software Engineering at a financial services firm
We've never needed to contact GitLab for technical support. I can't speak to the level of service their in-house team...
Read full review of GitLab »
Javier Orellana
SCRUM Master at a retailer
I've never used technical support. I can't speak to how helpful they are.
Read full review of GitLab »
Anonymous User
IT Manager at a tech company
Technical support from GitLab has been satisfactory. I have had meetings where they taught me, explained things, and...
Read full review of GitLab »
Gizem Mercan
Cloud Architect at a manufacturing company
For any technical issues, we have our infrastructure team. They have some experience with this product. Currently, we...
Read full review of GitLab »
Andrew Yap
Channel Partner and Professional Services at a consultancy
I have had the opportunity to talk with technical support for some issues, and they were quick to respond.
Read full review of GitLab Premium »
Anonymous User
Works at a real estate/law firm
We have been doing okay on our own. We are able to find support inside our company.
Read full review of GitLab »
Anonymous User
Software Designer at a tech vendor
We have an internal administrator if we need help with the solution, I have not contacted GitLab for support.
Read full review of GitLab »
Anonymous User
Solution Architect at a tech services company
I have never used Gitlab's support.
Read full review of GitLab »
Anonymous User
Site Reliability Engineer at a tech vendor
I have not interacted with GitLab's customer support because I have not faced downtime or any significant issues...
Read full review of GitLab »
Anonymous User
Product Development Team Lead R&D at a tech vendor
We have never needed to contact customer support. Whenever we had an issue, all the help we needed for a solution is...
Read full review of GitLab »
Anonymous User
Senior Software Engineer at a tech services company
We have not needed technical support.
Read full review of GitLab »

Review 1 of 30

Finto Thomas
Information Security Program Preparer / Architect at a educational organization
When it comes to cultural adoption, when we put something new in the DevOps pipeline, the positive side is that we...
Read full review of Sonatype Lifecycle »
Axel Niering
Software Architect Sales Systems at a tech services company
The customer service and support are good because if there are some problems, we can open a ticket there. And...
Read full review of Sonatype Nexus Repository »
Joseph_Lim
Principal Engineer at a computer software company
We haven't needed to use technical support.
Read full review of Sonatype Nexus Repository »
Axel Niering
Software Architect Sales Systems at a tech services company
We have always had quick responses to questions we had, and they have always been very helpful. The people involved...
Read full review of Sonatype Lifecycle »
Maurizio Garofalo
Senior manager at a consultancy
We've contacted support in the past during the integration of Fortify. Support is quite proactive. We have periodical...
Read full review of Sonatype Lifecycle »
Anonymous User
Application Development Manager at a financial services firm
I haven't opened a support ticket yet.
Read full review of Sonatype Lifecycle »
ConfigManag73548
Configuration Manager at a wellness & fitness company
We haven't had an instance where we needed to call tech support. There haven't been issues to the extent that we...
Read full review of Sonatype Lifecycle »
Anonymous User
Enterprise Application Security Analyst at a comms service provider
Their tech support is pretty good. I only know of one or two instances where the gentleman in our company who does...
Read full review of Sonatype Lifecycle »
AbhilashJain
DevOps engineer at a tech vendor
Technical support from Sonatype is not much needed. I had a problem once while creating a repository when the...
Read full review of Sonatype Container »
Wes Kanazawa
Sr. DevOps Engineer at a insurance company
Sonatype's technical support for this solution has been great. They answer my questions, even my stupid questions. I...
Read full review of Sonatype Lifecycle »
Anonymous User
Section Chief at a government
We've just been using Sonatype Nexus Lifecycle, so we can't evaluate its technical support for now.
Read full review of Sonatype Lifecycle »
Anonymous User
Senior Big Data Engineer - Machine Learning and Sentiment Analysis at a healthcare company
I did not use technical support.
Read full review of Sonatype Nexus Repository »
Sebastian Lawrence
Solutions Delivery Lead at a financial services firm
The technical support is fantastic. The few times when we have asked for help, their answers were immediate and to...
Read full review of Sonatype Lifecycle »
Katrin Schenker
Software Engineer at a manufacturing company
An evaluation of Sonatype's technical support is more a question for our infrastructure team. We did have some...
Read full review of Sonatype Lifecycle »
Anonymous User
Computer Architecture Specialist at a energy/utilities company
My experience with their technical support has been good, overall. The problem for us is that we work in a different...
Read full review of Sonatype Lifecycle »
Anonymous User
Senior Application Architect at a financial services firm
There were a couple of issues that we needed help with, that we raised with Nexus customer care, but the response was...
Read full review of Sonatype Nexus Repository »
Charles Chani
DevSecOps at a financial services firm
Technical support is very good and the model that Sonatype has taken is that it is a product company, it is not a...
Read full review of Sonatype Lifecycle »
Anonymous User
Cyber Security & Integration Individual Contributor at a aerospace/defense firm
Technical support is excellent. If you have a support license, which we do, it's very good. They are extremely...
Read full review of Sonatype Nexus Repository »
Anonymous User
Java Development Manager at a government
Technical support has been really prompt.
Read full review of Sonatype Lifecycle »
Ryan Carrie
Security Analyst at a computer software company
The technical support is fantastic. I reached out with a suspected false negative and had a response within hours,...
Read full review of Sonatype Lifecycle »
Jumani Blango
Adjunct at a university
I've never had to contact technical support.
Read full review of Sonatype Lifecycle »
Jay-Kim
CEO at a tech services company
The customer service is fantastic. They provide the required responses and relevant support, which is the biggest...
Read full review of Sonatype Repository Firewall »
Anonymous User
Senior Architect at a insurance company
Overall, tech support is good. When submitting a support ticket, I've seen other vendors basically regurgitate what...
Read full review of Sonatype Lifecycle »
ColinStandish
Project Manager at a recreational facilities/services company
Technical support is not perfect, but quite good. On a scale of one to ten, it's a seven or eight. They're generally...
Read full review of Sonatype Nexus Repository »
Michael Esmeraldo
Sr. Enterprise Architect at a insurance company
We talk with John Burke, our rep at Sonatype. He was originally our sales rep and now he's their regional sales...
Read full review of Sonatype Lifecycle »
EdwinKwan
Security Team Lead at a computer software company
Their technical support has been pretty good. They're based in the US and the turnaround time tends to be overnight....
Read full review of Sonatype Lifecycle »
Anonymous User
Architect at a consultancy
Sonatype's technical support is excellent: Very fast response time, they're very knowledgeable. They know exactly...
Read full review of Sonatype Nexus Repository »
Anonymous User
Technical Manager at a financial services firm
Sonatype support is quite responsive. When we needed something, we could reach out and set up a meeting. They provide...
Read full review of Sonatype Lifecycle »
Goutham Kumar
Principal DevSecOPs at a computer software company
The technical support is good. I would rate them as eight out of ten. They are helpful when we raise any tickets.
Read full review of Sonatype Lifecycle »
Anonymous User
Vice President, Cybersecurity at a financial services firm
We have a weekly call with their technical support team. Their service has improved dramatically since they allocated...
Read full review of Sonatype Lifecycle »

Review 1 of 30

Technical Support

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