Compare Grafana Labs vs Profitap

Grafana Labs

Based on 84 reviews.

Profitap

Sample Customers

Popular Solutions

Grafana

10 reviews

Grafana Loki

3 reviews

Grafana Enterprise Stack

8 reviews

Top Industries

Financial Services Firm

13%

Comms Service Provider

10%

Manufacturing Company

Computer Software Company

Comms Service Provider

14%

Construction Company

10%

Energy/Utilities Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vitthal Gole
Devops Engineer at AIQOD
The main use case for Grafana is that we are using Prometheus to collect the metrics, and primarily use Grafana for...
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Anonymous User
Regional Associate & Engineer at a outsourcing company
Grafana Loki is part of our observability toolkit focusing on monitoring, network performance, and infrastructure...
Read full review of Grafana Loki »
Rajan M
Test Lead at Calpine Group
We are using Grafana Enterprise Stack for monitoring web applications and server behaviors. We also monitor batch...
Read full review of Grafana Enterprise Stack »
Anonymous User
Works
I find Grafana offers easy customization for simple or standard customer dashboards and integrates natively within...
Read full review of Grafana Labs Grafana Cloud observability: Grafana, Prometheus metrics, logs, traces »

Review 1 of 4

No Data Available

Customer Service

Johnson Adekunle
Senior Software Engineer | AWS Certified Solutions Architect at Venture Garden Group
We have not had any experience with customer service and support yet.
Read full review of Grafana »
Sarthak Kushwaha
Software Development Engineer I / Backend Engineer at Primathon
The customer support team of Grafana is available for the enterprise and pro versions. However, there is a vast...
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Herve MEFTAH
DevOps/Kubernetes consultant at a tech services company
Customer support is quite efficient.
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BasilJiji
System engineer at a retailer
Customer support for Grafana is solid. The community support is massive, and the technical support team is very...
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Vitthal Gole
Devops Engineer at AIQOD
The customer support for Grafana is acceptable, but as we used the community edition, we primarily relied on the...
Read full review of Grafana »
Mustafa Husny
Senior System Engineer at Techline-eg
I use Google to search for answers.
Read full review of Grafana Enterprise Stack »
Rafael Jose Tovar Garrido
Cloud Architect Lead at Taotesting
We have raised a lot of tickets, and they respond fast. I rate the technical support a ten out of ten.
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Łukasz Zawrotny
System Engineer / Systems & Storage at Vernity
I have always used the online forums or the internet to find information related to the product. I have not contacted...
Read full review of Grafana »
CarlosPimentel
Manager Director at Earth
We have not had to open any tickets yet, as we solve issues through forums and wikis. The documentation is...
Read full review of Grafana Loki »
Arjun Pandey
Engineering Lead- Cloud and Platform Architecture at a financial services firm
The community is really very active. If we reach out, they come to us with solutions. They are a young community. The...
Read full review of Grafana Loki »
Volodymyr Bondarchuk
Senior System Engineer at Novell
I usually do not use official support; I typically rely on community blogs and forums for support of Grafana Loki.
Read full review of Grafana Loki »
Julian-Lewis
Senior Application Performance Monitoring and Alerting Specialist at a transportation company
I usually solve problems by myself. I very rarely get in touch with technical support as we don't have that option.
Read full review of Grafana »
Paweł Cisło
MLOps Engineer at a tech services company
We didn't rely on any specific technical support for our needs. Instead, when questions arose, we consulted another...
Read full review of Grafana Loki »
AbhishekGupta
Engineering Leader at Walmart
I have not used the support from Grafana.
Read full review of Grafana »
Adam Russak
Sr. DevOps at a tech vendor
I'm not familiar with Grafana's feature in terms of community and documentation since I've been here only a few...
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Anonymous User
Senior Associate at a consultancy
I have never needed technical support.
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Anonymous User
System & Network Engineer at a tech company
All support is provided by the community, and the documentation is sufficient to solve somes issues.
Read full review of Grafana »
Jherzon Nava
IT Manager at Software Gurus
Grafana Loki's technical support is not good. We would be lost if we didn't have the Grafana community support.
Read full review of Grafana Loki »
Allan Pressi
Owner at Rischio Compliance
I would rate their support as an eight on a scale of one to ten.
Read full review of Grafana Enterprise Stack »
Anonymous User
Information Technology Operations Manager at a financial services firm
The team that is implementing the solution has relied quite a bit on the support and forums, and so far, it has been...
Read full review of Grafana »
Anonymous User
Backend Dev at a comms service provider
I've not contacted them.
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Anonymous User
IT Project Manager at a comms service provider
I have not needed technical support.
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Nadav Weidman
DevOps Engineer at Vimeo, LLC
Grafana's customer support is mainly for developers. We didn't need to reach out to them for troubleshooting or any...
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Anonymous User
Software Engineer at a consultancy
I refer to the solution's online documentation in case of technical errors.
Read full review of Grafana »
Abdelkader Houchi
IT Analyst at Hydro Quebec
The department where we worked has used support. We had to collaborate with Grafana since sometimes we were applying...
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Yaser Ibrahim
Team lead at NTG
I did not need to search for support or help from my team. I worked through the installations and some difficulties...
Read full review of Grafana Enterprise Stack »
Dmitrey Kazin
DevOps Engineer at Interdiciplinary center
Grafana has excellent support, including solution architects who assist with dashboard design, architectural choices,...
Read full review of Grafana Enterprise Stack »
Varaprasad
Senior Technical Lead
Technical support is fine. They have been helpful and responsive.
Read full review of Grafana »
Kalinga Ranasinghe
SRE at Incen AG
Because it's open source, I can rely on myself and get community support for integration issues and things like that....
Read full review of Grafana Loki »
Anonymous User
Regional Associate & Engineer at a outsourcing company
I would rate their support an eight—they provide good support.
Read full review of Grafana Loki »

Review 1 of 30

No Data Available

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.