Compare Hitachi Vantara vs ITRS

Hitachi Vantara

Based on 219 reviews.

ITRS

Based on 90 reviews.

Overview

Hitachi, Ltd. is a Japanese multinational conglomerate company headquartered in Chiyoda, Tokyo, Japan. It is the parent of the Hitachi Group and forms part of the DKB Group of companies. Hitachi is a highly diversified company that operates eleven business segments: Information & Telecommunication Systems, Social Infrastructure, High Functional Materials & Components, Financial Services, Power Systems, Electronic Systems & Equipment, Automotive Systems, Railway & Urban Systems, Digital Media & Consumer Products, Construction Machinery and Other Components & Systems.

Information Not Available

Sample Customers

Popular Solutions

Pentaho Data Integration and Analytics

13 reviews

Hitachi Virtual Storage Platform

8 reviews

Pentaho Business Analytics

4 reviews

ITRS Geneos

0 reviews

Opsview

1 reviews

OP5 Monitor

1 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Construction Company

Financial Services Firm

47%

Computer Software Company

Construction Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Bratislav Petkovic
Team Lead for Core Infrastructure at Raiffeisen bank Serbia
It is actually a SAN switch, not Brocade Ethernet switches. A switch with the Fibre Channel ports connects storage to...
Read full review of Hitachi TrueCopy »
Michelle Lawson
Principal Software Engineer at a tech vendor
My main use case for Pentaho Data Integration and Analytics is data transformation between databases, and I also used...
Read full review of Pentaho Data Integration and Analytics »
Elmehdi Bourehiyi
Storage Enginner at BNP Paribas
Hitachi Content Platform's metadata search feature is not used in any case. It was only used in one tenant designed...
Read full review of Hitachi Content Platform »
ANAND V
Associate Vice President at Federal Bank Ltd
Our main use case for this product is for our core banking database, specifically for storing the data.
Read full review of Hitachi Virtual Storage Platform »
Julien Baluka
Founder at SJT Consult
We use Pentaho Business Analytics primarily as an ETL process to extract data, transform them, and load them into our...
Read full review of Pentaho Business Analytics »

Review 1 of 5

Sumanth Arshanapally
Senior Analyst at a tech vendor
Our previous use case for OP5 Monitor was server monitoring.
Read full review of OP5 Monitor »
Anonymous User
Partner Technical Support & Escalation Manager at a tech vendor
Our primary use case is monitoring our deployments.
Read full review of Opsview »
Anonymous User
SENIOR CLOUD SUPPORT ENGINEER at a financial services firm
We use Geneos for infrastructure and application monitoring. I have used this solution for three or four companies....
Read full review of ITRS Geneos »
Michael Roberts
Service Operations Manager at CDL Limited
The primary use case is to assist me in my role as capacity manager. It assists in capacity planning across our...
Read full review of ITRS Capacity Planner »

Review 1 of 4

Customer Service

RicardoDíaz
COO / CTO at a tech services company
Their technical support is not good. I would rate them 2 out of 10 because they don't have good technical skills to...
Read full review of Pentaho Data Integration and Analytics »
AmolDhormare
Data Integration Developer at a tech services company
Our experience with customer support has been positive; they provide effective solutions and take the time to...
Read full review of Pentaho Data Integration and Analytics »
Paolo Brega
Business Developer Manager & Marketing Manager at a computer software company
We have had only one instance when we had the disk failure, and we received some calls from them asking about the...
Read full review of Hitachi Virtual Storage Platform »
Joshua Kurian
Sr. Technical Architect at StarOne IT Solutions
The customer service and support are satisfactory.
Read full review of Hitachi Virtual Storage Platform »
Dale Bloom
Credit Risk Analytics Manager at MarketAxess
So far, it's been pretty good. I would rate them an eight out of 10. People are fairly responsive initially to...
Read full review of Pentaho Data Integration and Analytics »
Christoph Darazs
System Engineer at a logistics company
We haven't had to use their support yet.
Read full review of Hitachi Virtual Storage Platform »
Michelle Lawson
Principal Software Engineer at a tech vendor
I didn't really have to use customer support that often, but when I did, they responded pretty quickly. For the most...
Read full review of Pentaho Data Integration and Analytics »
Aqeel UR Rehman
BI Analyst at a computer software company
The technical support does not reply in a timely manner. I have filled out the support request form, one or two...
Read full review of Pentaho Data Integration and Analytics »
Bratislav Petkovic
Team Lead for Core Infrastructure at Raiffeisen bank Serbia
I've raised a case with Hitachi ShadowImage support two or three times. The first time, my question was easy, and the...
Read full review of Hitachi ShadowImage »
Jayakrishnanmg MG
Data architect at a tech vendor
I do not have extensive knowledge about customer support, but besides troubleshooting, the enterprise support seems...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Engineer at a tech company
Customer Service: 7/10 Technical Support: 7/10
Read full review of Pentaho Business Analytics »
Anonymous User
Systems Analyst at a university
The only issue that we've had is that it takes a little longer than we would like for support to resolve something,...
Read full review of Pentaho Data Integration and Analytics »
Darius Radford
Principal Solutions Architect at a computer software company
The technical support from Hitachi is very good.
Read full review of Hitachi ID Privileged Access Manager [EOL] »
ALEXANDRERIBEIRO
DBA at Federal University of Uberlândia
I have never used the technical support for Pentaho Business Analytics, and I generally rely on online information...
Read full review of Pentaho Business Analytics »
Anonymous User
Storage & Virtualization Team Lead at a tech services company
I used to work with their tech support. Every time I had the need for support, I got it directly from the Israeli...
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Data Architect at a consumer goods company
Their tech support is awesome. They always answer and attend to any incidents that we raise.
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
IT Storage Consultant
Customer Service: 4 out of 5. Technical Support: 4 out of 5.
Read full review of Hitachi Tiered Storage Manager [EOL] »
Anonymous User
Senior SAN Engineer at a financial services firm
Customer Service: 3 out of 5 (HDS Customer service). Technical Support: There was no need to engage the HDS Technical...
Read full review of Hitachi Tiered Storage Manager [EOL] »
Anonymous User
Data Modeller and Pentaho Integration Analyst at a financial services firm
Customer Service: 7/10 Technical Support: 7/10
Read full review of Pentaho Business Analytics »
Eric Smets
System Engineer at a tech services company
I had contact with their commercial side and with the technical side for the setup and demos, but not after we...
Read full review of Pentaho Data Integration and Analytics »
Celso Kuwajima
Engineer at Innovo
The support for Hitachi Virtual Storage Platform G Series is very good.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Presales Director at a tech services company
I would rate tech support at six out of 10. The HDS call center is not as good as Nutanix, EMC, Pure Storage, etc.
Read full review of Hitachi Unified Compute Platform HC Series »
Oscar Mejia
IT-Services Manager & Solution Architect at Stratis
We don't really use support. We tend to do everything on our own and solve any problems we have ourselves. We...
Read full review of Pentaho Data Integration and Analytics »
Kobus Almon
Chief Technology Officer at perfekt
I have contacted them. They are quite good.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Storage Architect at a financial services firm
We had a lot of issues with support and I would rate them a five out of ten in that aspect.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Sr BI Administrator at a healthcare company
The community site is pretty brilliant. Every technical component is handled on its own Wiki page. You can even look...
Read full review of Pentaho Data Integration and Analytics »
ABDULGAFFAR
Assistant General Manager at DTDC Express Limited
As we are using the Community Version, we have not been in contact with technical support. Instead, we rely on forums...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Senior Storage Engineer
Customer Service: Good. Technical Support: Average.
Read full review of Hitachi Tiered Storage Manager [EOL] »
Anonymous User
Team Manager at a tech services company
The technical support is good. Obviously, it can be better, but it is good.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
CEO
Customer Service: We mainly use material which was written over the years (pentaho kettle materials), the forum, Matt...
Read full review of Pentaho Data Integration and Analytics »

Review 1 of 30

Sanket
Chief Manager at a marketing services firm
The technical support for ITRS is currently very good. The person who developed or implemented the ITRS dashboard...
Read full review of ITRS Geneos »
Durai CT
Head FM Monitoring at a financial services firm
I have worked with ITRS technical support for many years. A lot of the support staff I have met in person. When I...
Read full review of ITRS Geneos »
Harish Venkateshappa
Information Technology Staff at GlobalFoundries
I have raised tickets with support from OP5 Monitor on their portal. I have customers that have questions regarding...
Read full review of OP5 Monitor »
Anonymous User
Solution Architect at a tech company
The onsite support we had during the initial implementation was excellent. Their knowledge was excellent and everyone...
Read full review of Opsview »
Anonymous User
Systems & Monitoring Engineer at a comms service provider
Customer Service: 10/10 Technical Support: 10/10
Read full review of Opsview »
Anonymous User
Senior Enterprise Management Administrator at a financial services firm
I don't only administer this application, I'm also responsible for other applications. As an example, I have another...
Read full review of ITRS Geneos »
Martin Huska
Head of IS Delivery Centre at The Linde Group
Their tech support was great. They're supportive and they also have very good FAQs. If you cannot find something in...
Read full review of OP5 Monitor »
Anonymous User
Software Development Engineer at a tech services company
Customer Service: Very good. Technical Support: Very good.
Read full review of ITRS Geneos »
Anonymous User
Works at a tech company
Customer Service: Customer service is great; always responsive, within minutes at times. Technical Support: Technical...
Read full review of Opsview »
Anonymous User
Production Technologist at BNP Paribas
The technical support is good. Customers can log in, create tickets, and follow up on them. They can also escalate...
Read full review of ITRS Geneos »
Anonymous User
VP, Lead Software Development Engineer at a financial services firm
Customer Service: 10-10 Technical Support: It's excellent, and by far the best third party support we get.
Read full review of ITRS Geneos »
Anonymous User
Monitoring Specialist at a financial services firm
Their support is good. I'd rate them an eight out of ten.
Read full review of ITRS Geneos »
Anonymous User
Solution Team Leader, Banking at a tech company
They're very good and are always available to help us with the implementation of new solutions.
Read full review of ITRS Geneos »
Anonymous User
IT Operations - Senior Analyst / Engineer at a media company
Technical support was professional and knowledgeable.
Read full review of Opsview »
Anonymous User
IT Analyst at a financial services firm
Customer Service: 7/10 Technical Support: 7/10 - the support from ITRS we had in company was very helpful.
Read full review of ITRS Geneos »
Anonymous User
Clinical Applications Systems Analyst - HIM/Profile, EHR Alliance at a healthcare company
Excellent customer support from Cerner.
Read full review of Opsview »
Anonymous User
Head of IS Delivery Centre at a manufacturing company
We have been in contact with technical support and found them to be helpful.
Read full review of OP5 Monitor »
Sanket Wartikar
Senior Manager - Trading Systems Support at a financial services firm
We have received very good support from technical support. All our tickets, all the changes, have been done in the...
Read full review of ITRS Geneos »
Michael Roberts
Service Operations Manager at CDL Limited
The technical support is really good. When we do have a problem they're fast to respond. We raise tickets through...
Read full review of ITRS Capacity Planner »
Richard Nightingale
Senior analyst at a financial services firm
Their technical support is superb. Absolutely amazing. If our support team for our own products was as good as...
Read full review of ITRS Geneos »
Manel Achour
ASP Administrator at FIS
Their support is very proactive. When I raise a request, I have an answer immediately. They explain the solution very...
Read full review of ITRS Geneos »
Anonymous User
Business Consultant at a computer software company
It was very good, the support staff were well trained on the product and helpful with their responses.
Read full review of ITRS Geneos »
Anonymous User
Assistant Vice President at a financial services firm
I have not spoken to the vendor directly.
Read full review of ITRS Geneos »
Elisabeth Buxade
General Manager at Solucions IM
It is very good. I would rate them a five out of five.
Read full review of OP5 Monitor »
Anonymous User
Enterprise IT Management Consultant at a tech vendor
Customer Service: 9/10. Good service Technical Support: 10/10. Very committed, very helpful, very knowledgeable.
Read full review of ITRS Geneos »
Anonymous User
Market Data Consultant at a financial services firm
Customer Service: 7/10. Technical Support: 7/10.
Read full review of ITRS Geneos »
Anonymous User
Associate Operations Manager at a tech services company
It's good, but they have a lot of scope to improve it and make it even better.
Read full review of ITRS Geneos »
Anonymous User
Technology Associate at a financial services firm
The customer service and technical support are prompt. The best way to reach them is to send an email to their...
Read full review of ITRS Geneos »
Anonymous User
Project Manager at a tech company
The ITRS central Help Desk is absolutely awesome. You can receive a reply within a few minutes even if your query is...
Read full review of ITRS Geneos »
Anonymous User
Technical Operations/Network Analyst at a financial services firm
Technical support is 9.5/10. The Technical Support Specialists know the product very well but not the client...
Read full review of ITRS Geneos »

Review 1 of 30

Technical Support

No Data Available

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