Compare Hitachi Vantara vs ITRS

Hitachi Vantara

Based on 206 reviews.

ITRS

Based on 88 reviews.

Overview

Hitachi, Ltd. is a Japanese multinational conglomerate company headquartered in Chiyoda, Tokyo, Japan. It is the parent of the Hitachi Group and forms part of the DKB Group of companies. Hitachi is a highly diversified company that operates eleven business segments: Information & Telecommunication Systems, Social Infrastructure, High Functional Materials & Components, Financial Services, Power Systems, Electronic Systems & Equipment, Automotive Systems, Railway & Urban Systems, Digital Media & Consumer Products, Construction Machinery and Other Components & Systems.

Information Not Available

Sample Customers

Popular Solutions

Hitachi Virtual Storage Platform

17 reviews

Pentaho Data Integration and Analytics

6 reviews

Pentaho Business Analytics

4 reviews

ITRS Geneos

1 reviews

Opsview

2 reviews

OP5 Monitor

0 reviews

Top Industries

Financial Services Firm

18%

Computer Software Company

17%

Manufacturing Company

Government

Financial Services Firm

59%

Computer Software Company

University

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Bratislav Petkovic
Team Lead for Core Infrastructure at Raiffeisen bank Serbia
It is actually a SAN switch, not Brocade Ethernet switches. A switch with the Fibre Channel ports connects storage to...
Read full review of Hitachi TrueCopy »
Bratislav Petkovic
Team Lead for Core Infrastructure at Raiffeisen bank Serbia
We use the Analyzer for monitoring storage performance and for any alerts. We have to analyze the machine, one at the...
Read full review of Hitachi Ops Center Analyzer »
Mir Gulzar Ahmed
IT Manager at Synergy Computers
We are using Hitachi NAS Platform in conjunction with NetApp, Fujitsu, and other server and storage solutions. These...
Read full review of Hitachi NAS Platform »
Bilal Munir
Technical Architect at ASG Group
We use the Hitachi VSP E Series ( /products/hitachi-vsp-e-series-reviews ) for our databases. Our organization is a...
Read full review of Hitachi VSP E Series »
ALEXANDRERIBEIRO
DBA at Federal University of Uberlândia
I primarily use Pentaho Business Analytics ( /products/pentaho-business-analytics-reviews ) for data warehouses, and...
Read full review of Pentaho Business Analytics »

Review 1 of 5

Sanket
Chief Manager at a marketing services firm
We are using ITRS Geneos for availability and performance monitoring. With respect to availability, there have been...
Read full review of ITRS Geneos »
Harish Venkateshappa
Information Technology Staff at GlobalFoundries
We utilize OP5 Monitor in both on-premise and cloud environments. We have a master OP5 Monitor for our primary...
Read full review of OP5 Monitor »
Anonymous User
Network Engineering and Operations Manager at a manufacturing company
We use Opsview's cloud version because we wanted multiple collection points since we have a global network that spans...
Read full review of Opsview »
Michael Roberts
Service Operations Manager at CDL Limited
The primary use case is to assist me in my role as capacity manager. It assists in capacity planning across our...
Read full review of ITRS Capacity Planner »

Review 1 of 4

Customer Service

Manish-Bhandari
System integrator at a computer software company
Hitachi does not perform well in terms of support. There is latency in part replacement. Resolution time must be...
Read full review of Hitachi Virtual Storage Platform »
RicardoDíaz
COO / CTO at a tech services company
Their technical support is not good. I would rate them 2 out of 10 because they don't have good technical skills to...
Read full review of Pentaho Data Integration and Analytics »
Rupesh Kolhapurkar
Manager at Reliance Industries Ltd
The product's support might have some issues. Hitachi provides on-site support. My company deals with Hitachi's...
Read full review of Hitachi Virtual Storage Platform »
NiwasKumar
Deputy General Manager at Reliance Communications
We are satisfied with the solution's technical support.
Read full review of Hitachi VSP E Series »
MarcioOkubo
Sales Manager at Storageone
In this part of the world, technical support is not working as it should. Here, there is very few personnel in the...
Read full review of Hitachi Content Platform »
Andy Chen
Technical Manager at Coming Computer and IT services
I've been pretty satisfied with the support overall.
Read full review of Hitachi Virtual Storage Platform »
Bratislav Petkovic
Team Lead for Core Infrastructure at Raiffeisen bank Serbia
We have technical support, however, we do not use it since we work with local partners. Sometimes, I open a ticket...
Read full review of Hitachi Ops Center Analyzer »
Taufeeq Rauf
Head of IT at NATIONAL INSTITUTIONAL FACILITATION TECHNOLOGIES (PVT.) LTD.
I don't think the product features are available for our company to contact the tool's support team. There was an...
Read full review of Hitachi Virtual Storage Platform »
Paolo Brega
Business Developer Manager & Marketing Manager at TAI Software Solution
We have had only one instance when we had the disk failure, and we received some calls from them asking about the...
Read full review of Hitachi Virtual Storage Platform »
Patrick Ammann
Storage Administrator at Post CH AG
The solution's technical support is very professional and quick as long as it's a hardware-based issue. I rate the...
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
IT Senior Consultant at a manufacturing company
My experience with the technical support has been good.
Read full review of Hitachi NAS Platform »
Udara Weerapperuma
Senior Consulting Engineer at a tech services company
The support is great. They have good technical staff working on this product.
Read full review of Hitachi Content Platform »
Arun Mohanty
Associate Vice President at Yotta Infrastructure Solutions LLP
The solution's technical support is good. I rate the technical support a nine out of ten.
Read full review of Hitachi Virtual Storage Platform »
Mahesh Wijenayaka
Head of Systems at a tech services company
Our experience with technical support is mixed. We have found that it depends on the country because depending on...
Read full review of Hitachi Content Platform »
Oscar Mejia
IT-Services Manager & Solution Architect at Stratis
We don't really use support. We tend to do everything on our own and solve any problems we have ourselves. We...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Senior Software Engineer at a tech services company
Customer Service: 7/10 Technical Support: 7/10
Read full review of Pentaho Business Analytics »
Anonymous User
Business Intelligence Consultant at Sanmargar Team
Customer service isn’t needed. Every problem solution is on the internet. If not, you can post it to community forum...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Product Specialist at a tech services company
Technical support seems satisfactory with no significant issues. I would rate it eight or nine points.
Read full review of Hitachi Content Platform »
Anonymous User
Data Developer at a tech services company
I use the Community Edition without support or customer service. I recommend the Pentaho Community Forums for...
Read full review of Pentaho Data Integration and Analytics »
Hugo Beltran
IT Infrastructure Manager at DISH
The technical support and services are good, strong.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
CEO
Customer Service: We mainly use material which was written over the years (pentaho kettle materials), the forum, Matt...
Read full review of Pentaho Data Integration and Analytics »
Dragoslav Milosevic
System Engineer at S&T Crna Gora d.o.o.
The technical support is very good and responds with expertise quickly.
Read full review of Hitachi Virtual Storage Platform »
Stephen Knox
Lead, Data and BI Architect at a financial services firm
Lumada’s ability to quickly and effectively solve issues we have brought up is not great. We have a service for the...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Manager at a manufacturing company
The technical support is good.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Director Tecnologia
Really, I don't know about the support of Pentaho EE. As for the support of Pentaho CE, it is bad. Fortunately, I am...
Read full review of Pentaho Business Analytics »
Anonymous User
Database Analyst at a government
This is an open source application and gets the full support of the community.
Read full review of Pentaho Business Analytics »
Anonymous User
Pentaho Consultant at a comms service provider
Because we use the community edition, there is no support from the vendor. When I worked with the Enterprise edition...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Data Architect at a consumer goods company
Their tech support is awesome. They always answer and attend to any incidents that we raise.
Read full review of Pentaho Data Integration and Analytics »
Rodrigo Vazquez
CDE & BI Delivery Manager at a tech services company
Their support team will receive a ticket on any failures that you might have. We have a log file that lets us review...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Solution Architect at a healthcare company
I'm rating the technical support team of Hitachi Virtual Storage Platform G Series a ten.
Read full review of Hitachi Virtual Storage Platform »

Review 1 of 30

Sanket
Chief Manager at a marketing services firm
The technical support for ITRS is currently very good. The person who developed or implemented the ITRS dashboard...
Read full review of ITRS Geneos »
Sumanth Arshanapally
Senior Analyst at HCL Technologies
We usually contact ITRS support, and OP5 Monitor is owned and managed by ITRS. We have a customer ITRS support...
Read full review of OP5 Monitor »
Anonymous User
IT Support Specialist at a financial services firm
Technical support for Geneos is awesome. Absolutely awesome. They are top-rank. They have an immediate chat facility...
Read full review of ITRS Geneos »
Anonymous User
Market Data Consultant at a financial services firm
Customer Service: 7/10. Technical Support: 7/10.
Read full review of ITRS Geneos »
Anonymous User
3rd Line Systems Engineer at a maritime company
Both the customer service and technical support are excellent. We've purchased 20 calls per year of support, and I...
Read full review of Opsview »
Anonymous User
Systems & Monitoring Engineer at a comms service provider
Customer Service: 10/10 Technical Support: 10/10
Read full review of Opsview »
Anonymous User
Associate at a financial services firm
Customer Service: We've not had much interaction with the vendor, but their training program is really poor....
Read full review of ITRS Geneos »
Anonymous User
Business Consultant at a computer software company
It was very good, the support staff were well trained on the product and helpful with their responses.
Read full review of ITRS Geneos »
Anonymous User
Market Data Consultant at a financial services firm
ITRS support personnel are generally top-notch, with a technical account manager who personally sees through each...
Read full review of ITRS Geneos »
Anonymous User
Consultant, Tooling and Metrics at a financial services firm
Technical support is great. They have an online ticketing system for support. I find them quite responsive any time...
Read full review of ITRS Geneos »
Anonymous User
IT Operations - Senior Analyst / Engineer at a media company
Technical support was professional and knowledgeable.
Read full review of Opsview »
Anonymous User
Application Analyst at a tech services company
10/10 - excellent service and tech support provided.
Read full review of ITRS Geneos »
Michael Roberts
Service Operations Manager at CDL Limited
The technical support is really good. When we do have a problem they're fast to respond. We raise tickets through...
Read full review of ITRS Capacity Planner »
Anonymous User
Network Engineering and Operations Manager at a manufacturing company
They are very responsive, but they're not perfect.
Read full review of Opsview »
Anonymous User
Head of IS Delivery Centre at a manufacturing company
We have been in contact with technical support and found them to be helpful.
Read full review of OP5 Monitor »
Anonymous User
VP, Lead Software Development Engineer at a financial services firm
Customer Service: 10-10 Technical Support: It's excellent, and by far the best third party support we get.
Read full review of ITRS Geneos »
Anonymous User
Senior Enterprise Management Administrator at a financial services firm
I don't only administer this application, I'm also responsible for other applications. As an example, I have another...
Read full review of ITRS Geneos »
Anonymous User
Market Data Engineer/Support at a tech company
6/10
Read full review of ITRS Geneos »
Anonymous User
IT Analyst at a financial services firm
Customer Service: 7/10 Technical Support: 7/10 - the support from ITRS we had in company was very helpful.
Read full review of ITRS Geneos »
Anonymous User
Monitoring Specialist at a financial services firm
Their support is good. I'd rate them an eight out of ten.
Read full review of ITRS Geneos »
Sanchit Pathak
System Analyst at a financial services firm
Technical support is really helpful. Whenever we have a use case, we can simply send out one email and we get a...
Read full review of ITRS Geneos »
Anonymous User
Manager, Enterprise Integration at a tech company
Customer Service: Excellent and very reactive Technical Support: Knowlegable with their own product but also with how...
Read full review of ITRS Geneos »
Anonymous User
Solution Architect at a tech company
The onsite support we had during the initial implementation was excellent. Their knowledge was excellent and everyone...
Read full review of Opsview »
Elisabeth Buxade
General Manager at Solucions IM
It is very good. I would rate them a five out of five.
Read full review of OP5 Monitor »
Anonymous User
STG Lab Solutions Engineer at a tech company
Nine times out of ten, you put the ticket in, you get with somebody who's very knowledgeable and is able to help. I...
Read full review of Opsview »
Anonymous User
Software Development Engineer at a tech services company
Customer Service: Very good. Technical Support: Very good.
Read full review of ITRS Geneos »
Ravi Suvvari
Performance and Fault-tolerance Architect
Customer Service: Very good Technical Support: Very good
Read full review of ITRS Geneos »
Anonymous User
Consultant at a tech services company
I would rate technical support 7/10. It's self-explaining and the support is limited.
Read full review of ITRS Geneos »
Anonymous User
Enterprise IT Management Consultant
Customer Service: 9/10. Good service Technical Support: 10/10. Very committed, very helpful, very knowledgeable.
Read full review of ITRS Geneos »
PeterWard
Senior Analyst at a financial services firm
The support is very good. It's quite immediate. I don't think I've ever had an issue that hasn't been resolved.
Read full review of ITRS Geneos »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.