Compare Hitachi Vantara vs ITRS

Hitachi Vantara

Based on 217 reviews.

ITRS

Based on 90 reviews.

Overview

Hitachi, Ltd. is a Japanese multinational conglomerate company headquartered in Chiyoda, Tokyo, Japan. It is the parent of the Hitachi Group and forms part of the DKB Group of companies. Hitachi is a highly diversified company that operates eleven business segments: Information & Telecommunication Systems, Social Infrastructure, High Functional Materials & Components, Financial Services, Power Systems, Electronic Systems & Equipment, Automotive Systems, Railway & Urban Systems, Digital Media & Consumer Products, Construction Machinery and Other Components & Systems.

Information Not Available

Sample Customers

Popular Solutions

Pentaho Data Integration and Analytics

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Top Industries

Financial Services Firm

14%

Computer Software Company

12%

Manufacturing Company

Educational Organization

Financial Services Firm

54%

Computer Software Company

Manufacturing Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Bratislav Petkovic
Team Lead for Core Infrastructure at a financial services firm
It is actually a SAN switch, not Brocade Ethernet switches. A switch with the Fibre Channel ports connects storage to...
Read full review of Hitachi TrueCopy »
Michelle Lawson
Principal Software Engineer at a tech vendor
My main use case for Pentaho Data Integration and Analytics is data transformation between databases, and I also used...
Read full review of Pentaho Data Integration and Analytics »
ANAND V
Associate Vice President at a financial services firm
Our main use case for this product is for our core banking database, specifically for storing the data.
Read full review of Hitachi Virtual Storage Platform »
Julien Baluka
Founder
We use Pentaho Business Analytics primarily as an ETL process to extract data, transform them, and load them into our...
Read full review of Pentaho Business Analytics »
Bilal Munir
Technical Architect at a computer software company
We use the Hitachi VSP E Series for our databases. Our organization is a managed service provider dealing with a lot...
Read full review of Hitachi VSP E Series »

Review 1 of 5

Sumanth Arshanapally
Senior Analyst at a tech vendor
Our previous use case for OP5 Monitor was server monitoring.
Read full review of OP5 Monitor »
Anonymous User
Partner Technical Support & Escalation Manager at a tech vendor
Our primary use case is monitoring our deployments.
Read full review of Opsview »
Anonymous User
SENIOR CLOUD SUPPORT ENGINEER at a financial services firm
We use Geneos for infrastructure and application monitoring. I have used this solution for three or four companies....
Read full review of ITRS Geneos »
Michael Roberts
Service Operations Manager at a tech vendor
The primary use case is to assist me in my role as capacity manager. It assists in capacity planning across our...
Read full review of ITRS Capacity Planner »

Review 1 of 4

Customer Service

German Vazquez
Engineer at a government
When I with work with Hitachi Vantara, I oversee the troubleshooting and support. I am the engineer who provides...
Read full review of Hitachi Virtual Storage Platform »
Joshua Kurian
Sr. Technical Architect at a tech services company
The customer service and support are satisfactory.
Read full review of Hitachi Virtual Storage Platform »
Mir Gulzar Ahmed
IT Manager at a tech services company
Overall, support and services are better. While call logging isn't easy yet, if you escalate through a call, they...
Read full review of Hitachi Content Platform »
Roberto Guzman
Business Manager at a tech services company
The technical support from Hitachi is good. On a scale of one to five, where one is bad and five is good, I would...
Read full review of Hitachi Content Platform »
Michelle Lawson
Principal Software Engineer at a tech vendor
I didn't really have to use customer support that often, but when I did, they responded pretty quickly. For the most...
Read full review of Pentaho Data Integration and Analytics »
Ozair Amin
Sales Manager - Infrastructure at a tech services company
Technical support is the best.
Read full review of Hitachi Virtual Storage Platform »
RicardoDíaz
COO / CTO at a tech services company
Their technical support is not good. I would rate them 2 out of 10 because they don't have good technical skills to...
Read full review of Pentaho Data Integration and Analytics »
Mir Gulzar Ahmed
IT Manager at a tech services company
Hitachi's technical support requires improvement. They don't have a lot of support engineers who can handle all the...
Read full review of Hitachi Virtual Storage Platform »
Bratislav Petkovic
Team Lead for Core Infrastructure at a financial services firm
We have technical support, however, we do not use it since we work with local partners. Sometimes, I open a ticket...
Read full review of Hitachi Ops Center Analyzer »
Mahesh Wijenayaka
Head of Systems at a tech services company
Our experience with technical support is mixed. We have found that it depends on the country because depending on...
Read full review of Hitachi Content Platform »
Anonymous User
Storage Architect at a financial services firm
We had a lot of issues with support and I would rate them a five out of ten in that aspect.
Read full review of Hitachi Virtual Storage Platform »
Krishnamohan-Velpuri
Sr Consultant at a tech services company
I rate the technical support an eight out of ten.
Read full review of Hitachi Virtual Storage Platform »
Arun Mohanty
Associate Vice President at a computer software company
They're very professional and up to date. Their sales staff and support teams are quite good. The pre-sales support...
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
IT Consultant at a computer software company
For most of the time, I usually use Pentaho forums and the response from the Pentaho community is very good.
Read full review of Pentaho Business Analytics »
Udara Weerapperuma
Senior Consulting Engineer at a tech services company
The support is great. They have good technical staff working on this product.
Read full review of Hitachi Content Platform »
Anonymous User
IT-chef at a logistics company
Hitachi's technical support is perfect.
Read full review of Hitachi Virtual Storage Platform »
Chandu Sekhar
Manager at a consultancy
Customer Service: I have not had to use the customer service. Technical Support: I have not had to use technical...
Read full review of Pentaho Business Analytics »
Anonymous User
Identity and Access Management Engineer at a financial services firm
Open community, you can find good responses at a high level for the free edition. I have not used the commercial...
Read full review of Pentaho Business Analytics »
Arun Mohanty
Associate Vice President at a computer software company
The solution's technical support is good. I rate the technical support a nine out of ten.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
CEO
Customer Service: We mainly use material which was written over the years (pentaho kettle materials), the forum, Matt...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Consultant at a comms service provider
The support is very fast, but there are also a lot of forums to address problems, so you can find the solution to...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Product Analyst at a recruiting/HR firm
I've never had to use it, but they do have a strong online community.
Read full review of Pentaho Business Analytics »
Partha Bhattacharyya
Enterprise Architect at a government
The customer service and support are reasonably good. The environment I work in, there always remains an element of...
Read full review of Hitachi Virtual Storage Platform »
Krishnamohan-Velpuri
Sr Consultant at a tech services company
The technical support team takes time to respond.
Read full review of Hitachi Content Platform »
Julien Baluka
Founder
I am satisfied with Hitachi's support for this product. It is stable and working, so I do not see any difficulty in...
Read full review of Pentaho Business Analytics »
Anonymous User
Storage Architect at a financial services firm
The technical support was good. There is always room for improvement but I have no specifics with regards to their...
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Specialist in Relational Databases and Nosql at a computer software company
We haven't really contacted technical support in the past. We try to handle any issues ourselves in-house. I can't...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Founder and Business Intelligence Consultant at a tech services company
I've never had to use technical support.
Read full review of Pentaho Business Analytics »
Dan Peacock
Enterprise Data Architect at a manufacturing company
I'd give Lumada support a nine out of 10. It has been exceptional historically, but there was a rough patch about a...
Read full review of Pentaho Data Integration and Analytics »
Stephen Knox
Lead, Data and BI Architect at a financial services firm
Lumada’s ability to quickly and effectively solve issues we have brought up is not great. We have a service for the...
Read full review of Pentaho Data Integration and Analytics »

Review 1 of 30

Sumanth Arshanapally
Senior Analyst at a tech vendor
We usually contact ITRS support, and OP5 Monitor is owned and managed by ITRS. We have a customer ITRS support...
Read full review of OP5 Monitor »
Harish Venkateshappa
Information Technology Staff at a manufacturing company
I have raised tickets with support from OP5 Monitor on their portal. I have customers that have questions regarding...
Read full review of OP5 Monitor »
Anonymous User
Technical Operations/Network Analyst at a financial services firm
Technical support is 9.5/10. The Technical Support Specialists know the product very well but not the client...
Read full review of ITRS Geneos »
Anonymous User
SENIOR CLOUD SUPPORT ENGINEER at a financial services firm
I rate Geneos support three out of 10. I seldom contact Geneos, but I haven't been happy with their support. Their...
Read full review of ITRS Geneos »
Anonymous User
Software Development Engineer at a tech services company
Customer Service: Very good. Technical Support: Very good.
Read full review of ITRS Geneos »
Anonymous User
Consultant at a financial services firm
Customer Service: Customer service response is really good through raising tickets on their online support portal....
Read full review of ITRS Geneos »
Anonymous User
Network Engineering and Operations Manager at a manufacturing company
They are very responsive, but they're not perfect.
Read full review of Opsview »
Anonymous User
Production Technologist at a financial services firm
The technical support is good. Customers can log in, create tickets, and follow up on them. They can also escalate...
Read full review of ITRS Geneos »
Anonymous User
Senior Technical Director
Customer Service: The ITRS accounts team are passionate about the product and are client focused. Technical Support:...
Read full review of ITRS Geneos »
Sanket Wartikar
Senior Manager - Trading Systems Support at a financial services firm
We have received very good support from technical support. All our tickets, all the changes, have been done in the...
Read full review of ITRS Geneos »
Anonymous User
Project Manager at a tech company
The ITRS central Help Desk is absolutely awesome. You can receive a reply within a few minutes even if your query is...
Read full review of ITRS Geneos »
Johannes Dagemark
CEO at a tech services company
ITRS technical support is quite good. From the start, there has always been a focus on having really skilled people...
Read full review of OP5 Monitor »
Anonymous User
IT Support Analyst at a financial services firm
Customer Service: 9/10. Technical Support: 9/10.
Read full review of ITRS Geneos »
Anonymous User
Technology Associate at a financial services firm
The customer service and technical support are prompt. The best way to reach them is to send an email to their...
Read full review of ITRS Geneos »
Anonymous User
Solution Architect at a tech company
The onsite support we had during the initial implementation was excellent. Their knowledge was excellent and everyone...
Read full review of Opsview »
Anonymous User
Market Data Engineer/Support at a tech company
6/10
Read full review of ITRS Geneos »
Richard Nightingale
Senior analyst at a financial services firm
Their technical support is superb. Absolutely amazing. If our support team for our own products was as good as...
Read full review of ITRS Geneos »
Anonymous User
Head of Technical Operations and Development at a tech company
We have received good support.
Read full review of Opsview »
Anonymous User
Works at a tech company
Customer Service: Customer service is great; always responsive, within minutes at times. Technical Support: Technical...
Read full review of Opsview »
Anonymous User
Head of IS Delivery Centre at a manufacturing company
We have been in contact with technical support and found them to be helpful.
Read full review of OP5 Monitor »
Anonymous User
IT Support Specialist at a financial services firm
Technical support for Geneos is awesome. Absolutely awesome. They are top-rank. They have an immediate chat facility...
Read full review of ITRS Geneos »
Ravi Suvvari
Performance and Fault-tolerance Architect
Customer Service: Very good Technical Support: Very good
Read full review of ITRS Geneos »
Anonymous User
Enterprise IT Management Consultant at a tech vendor
Customer Service: 9/10. Good service Technical Support: 10/10. Very committed, very helpful, very knowledgeable.
Read full review of ITRS Geneos »
Anonymous User
System Administrator
Customer Service: Customer service is very good. They're quick to respond and persistent when working through a major...
Read full review of Opsview »
PeterWard
Senior Analyst at a financial services firm
The support is very good. It's quite immediate. I don't think I've ever had an issue that hasn't been resolved.
Read full review of ITRS Geneos »
Anonymous User
IT Operations - Senior Analyst / Engineer at a media company
Technical support was professional and knowledgeable.
Read full review of Opsview »
Michael Roberts
Service Operations Manager at a tech vendor
The technical support is really good. When we do have a problem they're fast to respond. We raise tickets through...
Read full review of ITRS Capacity Planner »
Martin Huska
Head of IS Delivery Centre at a manufacturing company
Their tech support was great. They're supportive and they also have very good FAQs. If you cannot find something in...
Read full review of OP5 Monitor »
Anonymous User
Monitoring Specialist at a financial services firm
Their support is good. I'd rate them an eight out of ten.
Read full review of ITRS Geneos »
Anonymous User
Business Consultant at a computer software company
It was very good, the support staff were well trained on the product and helpful with their responses.
Read full review of ITRS Geneos »

Review 1 of 30

Technical Support

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