Compare Hitachi Vantara vs PTC

Hitachi Vantara

Based on 220 reviews.

PTC

Based on 36 reviews.

Overview

Hitachi, Ltd. is a Japanese multinational conglomerate company headquartered in Chiyoda, Tokyo, Japan. It is the parent of the Hitachi Group and forms part of the DKB Group of companies. Hitachi is a highly diversified company that operates eleven business segments: Information & Telecommunication Systems, Social Infrastructure, High Functional Materials & Components, Financial Services, Power Systems, Electronic Systems & Equipment, Automotive Systems, Railway & Urban Systems, Digital Media & Consumer Products, Construction Machinery and Other Components & Systems.

Information Not Available

Sample Customers

Popular Solutions

Pentaho Data Integration and Analytics

11 reviews

Hitachi Virtual Storage Platform

6 reviews

Pentaho Business Analytics

4 reviews

Codebeamer

6 reviews

PTC Integrity

2 reviews

PTC Windchill

1 reviews

Top Industries

Financial Services Firm

14%

Outsourcing Company

Manufacturing Company

Construction Company

Manufacturing Company

31%

Computer Software Company

Construction Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Michelle Lawson
Principal Software Engineer at a tech vendor
My main use case for Pentaho Data Integration and Analytics is data transformation between databases, and I also used...
Read full review of Pentaho Data Integration and Analytics »
Patrick Ammann
Storage Administrator at Post CH AG
My main use cases for Hitachi VSP 5000 Series are basically all the block storage, mainly DBs and ESX.
Read full review of Hitachi VSP 5000 Series »
Bratislav Petkovic
Team Lead for Core Infrastructure at Raiffeisen bank Serbia
It is actually a SAN switch, not Brocade Ethernet switches. A switch with the Fibre Channel ports connects storage to...
Read full review of Hitachi TrueCopy »
Mir Gulzar Ahmed
IT Manager at Synergy Computers
We are using Hitachi NAS Platform in conjunction with NetApp, Fujitsu, and other server and storage solutions. These...
Read full review of Hitachi NAS Platform »
Elmehdi Bourehiyi
Storage Enginner at BNP Paribas
Hitachi Content Platform's metadata search feature is not used in any case. It was only used in one tenant designed...
Read full review of Hitachi Content Platform »

Review 1 of 5

SHRINIVAS ALAGERI
Architect at a media company
I am still working with PTC Integrity because we have a lot of customizations and we have been working for the past...
Read full review of PTC Integrity »
Rajesh Kumar Nayak
Software Engineer at Festo AG
My feedback on Codebeamer is that we are using it to store codes that are working on a functional level. Most of our...
Read full review of Codebeamer »
Sandipan Roy
Electronic System Product Specialist at Cummins Inc.
My use case is requirement gathering and refining the DDNS. We also use PTC integrity as a configuration management...
Read full review of PTC Integrity Requirements Connector »
ChristianWilmers
Process Method and Tool Developer at ZF Group NAO
I am using Windchill for managing CAD data and document data, specifically for product lifecycle management.
Read full review of PTC Windchill »
Santhosh Tm
Works
This solution is mainly used for creating 3D models, 2D drawings, and converting older-format 2D drawings into the...
Read full review of PTC Creo »

Review 1 of 5

Customer Service

Mir Gulzar Ahmed
IT Manager at Synergy Computers
Overall, support and services are better. While call logging isn't easy yet, if you escalate through a call, they...
Read full review of Hitachi Content Platform »
Joshua Kurian
Sr. Technical Architect at StarOne IT Solutions
I find their technical support satisfactory. I would rate it nine out of ten.
Read full review of Hitachi VSP E Series »
Mir Gulzar Ahmed
IT Manager at Synergy Computers
Hitachi's technical support requires improvement. They don't have a lot of support engineers who can handle all the...
Read full review of Hitachi Virtual Storage Platform »
Christoph Darazs
System Engineer at a logistics company
We haven't had to use their support yet.
Read full review of Hitachi Virtual Storage Platform »
Adrián Moreiras
Data Analyst at Telefonica Digital
For Pentaho Data Integration and Analytics specifically, I haven't had to contact support, but for other tools in...
Read full review of Pentaho Data Integration and Analytics »
FarrukhSyed
Head of Infrastructure at a financial services firm
I rate Hitachi support nine out of 10. Hitachi has local support teams that are available 24/7. They are all highly...
Read full review of Hitachi Virtual Storage Platform »
MarcioOkubo
Sales Manager at Storageone
It used to be very good, but nowadays, it is not so good because Hitachi doesn't provide support for fixes. Another...
Read full review of Hitachi Virtual Storage Platform »
Azhagarasan Annadorai
Director at a university
As we opted for an OEM solution. We had to go through the vendor. It was not a great experience with most of the...
Read full review of Pentaho Business Analytics »
Anonymous User
Senior technical and storage expert at a tech services company
In terms of technical support, in our country, it's illegal so we try to fix our problem by ourselves. So it is hard.
Read full review of Hitachi Virtual Storage Platform »
Krishnamohan-Velpuri
Sr Consultant at T- systems
The technical support team takes time to respond.
Read full review of Hitachi Content Platform »
Anonymous User
IT Manager at a transportation company
Customer Service: My company has a procedure to evaluate all of our suppliers and we have questions about promptness,...
Read full review of Pentaho Business Analytics »
Anonymous User
Senior Storage Engineer
Customer Service: Good. Technical Support: Average.
Read full review of Hitachi Tiered Storage Manager [EOL] »
Anonymous User
Senior Software Engineer - Alfresco, Liferay, Pentaho at a construction company
Being a community user, most of the time we depend on forums and the kind of response we got for tricky questions was...
Read full review of Pentaho Business Analytics »
Anonymous User
Product Analyst at a recruiting/HR firm
I've never had to use it, but they do have a strong online community.
Read full review of Pentaho Business Analytics »
Anonymous User
IT Senior Consultant at a manufacturing company
My experience with the technical support has been good.
Read full review of Hitachi NAS Platform »
Anonymous User
Pentaho Consultant at a comms service provider
Because we use the community edition, there is no support from the vendor. When I worked with the Enterprise edition...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Identity and Access Management Engineer at a financial services firm
Open community, you can find good responses at a high level for the free edition. I have not used the commercial...
Read full review of Pentaho Business Analytics »
Anonymous User
IT-chef at a logistics company
Hitachi's technical support is perfect.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Senior Consultant at a consumer goods company
Pentaho has stellar support services with extremely intelligent Pentaho and Hitachi consultants all over the world....
Read full review of Pentaho Business Analytics »
Tobias Johnson
Manager, Systems Development at a manufacturing company
They are very good at quickly and effectively solving the issues we have brought up. Their support is well...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Head of Information Technology at a insurance company
The customer service is good.
Read full review of Hitachi Virtual Storage Platform »
Krisjanis Muskars
Data Architect at a tech services company
The support from Hitachi is not the greatest, the fixing of bugs can take a really long time.
Read full review of Pentaho Data Integration and Analytics »
ANAND V
Associate Vice President at Federal Bank Ltd
Regarding technical support for Hitachi, hardware servicing, such as routine hard disk failures, is handled...
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Network Engineer at a tech consulting company
Customer Service: Perfect Technical Support: 4/5.
Read full review of Hitachi HiCommand Tiered Storage Manager [EOL] »
Krishnamohan-Velpuri
Sr Consultant at T- systems
I rate the technical support an eight out of ten.
Read full review of Hitachi Virtual Storage Platform »
ALEXANDRERIBEIRO
DBA at Federal University of Uberlândia
I have never used the technical support for Pentaho Business Analytics, and I generally rely on online information...
Read full review of Pentaho Business Analytics »
Jesus Ospina
IT Solutions Consultant at a manufacturing company
The technical support services are good.
Read full review of Hitachi NAS Platform »
Anonymous User
SAN Systems Administrator at a retailer
Customer Service: 4 out of 5. Technical Support: 4 out of 5.
Read full review of Hitachi Tiered Storage Manager [EOL] »
Anonymous User
Presales Director at a tech services company
I would rate tech support at six out of 10. The HDS call center is not as good as Nutanix, EMC, Pure Storage, etc.
Read full review of Hitachi Unified Compute Platform HC Series »
Anonymous User
Business Intelligence Supervisor at a manufacturing company
We use only the community edition, so we only consult the internet for help. There is a strong community of users all...
Read full review of Pentaho Data Integration and Analytics »

Review 1 of 30

SHRINIVAS ALAGERI
Architect at a media company
We use the solution's platinum and gold versions that come with technical support and it is good.
Read full review of PTC Integrity »
Rajesh Kumar Nayak
Software Engineer at Festo AG
My experience with the technical support and customer service of Codebeamer is that whenever we face any issues, we...
Read full review of Codebeamer »
SHRINIVAS ALAGERI
Architect at a media company
For out-of-the-box support, the customer service from PTC is satisfactory. However, for customizations, I often need...
Read full review of Codebeamer »
SHRINIVAS ALAGERI
Architect at a media company
I would rate technical support from PTC around six to seven, but when it comes to customization, they wash away their...
Read full review of PTC Integrity »
Sandipan Roy
Electronic System Product Specialist at Cummins Inc.
Technical support, right now, we are getting it actually from our own IT department. I have not explored the external...
Read full review of PTC Integrity Requirements Connector »
Gaurav Kandurwar
Solutions Architect at Capgemini
Our experience with customer support service has been good. They were able to answer most of our questions.
Read full review of Codebeamer »
Neha Wanjari
Technical Lead at KPIT Technologies
I haven't contacted the technical support team yet.
Read full review of PTC Integrity »
Xie Zhifeng
R&D Director, CTO at CSDN
My experience is largely in pre-sales, so I haven't really dealt with technical support. However, I will say that...
Read full review of Codebeamer »
RAghavendar Kulkarni
Senior SQL Manager at 42Q
I have found the technical support to be good, although the length of time you will wait for response depends on the...
Read full review of Codebeamer »
Anonymous User
Senior General Manager at a manufacturing company
We are satisfied with the solution’s technical support.
Read full review of Codebeamer »
Anonymous User
National Manager - PLM Business at a computer software company
On a scale from one to ten, I would rate the quality of technical support as eight.
Read full review of Codebeamer »
SoftwareDevlpr67
Software Developer at a transportation company
They don't really have good technical support. The online community is also somehow missing. Very few people are...
Read full review of PTC Integrity »
Vaibhav-Pathrikar
Independent Technical Consultant at i4c
The customer support for Codebeamer is good. I usually receive responses to my emails within 24 hours, and if I raise...
Read full review of Codebeamer »
Anonymous User
Technical Communications Specialist at a engineering company
Customer Service: General company customer service is poor, but Gold Level service (additional purchase) is very,...
Read full review of PTC Integrity »
Srikumar Aravinda Krishnan
Lead Engineer at a transportation company
We receive good support from PTC as we have been using PTC tools for a significant period. Their team addresses any...
Read full review of PTC Integrity »
Anonymous User
Manager at a manufacturing company
Technical support is good.
Read full review of Codebeamer »
Anonymous User
Project Leader at a transportation company
The technical support is very good.
Read full review of PTC Integrity »
Anonymous User
Technical Leader at a manufacturing company
Technical support is good although sometimes it can take a while before we receive a response.
Read full review of PTC Integrity »
HEESICK JUNG
QA ENGINEER at LG CNS Co.
I am satisfied with the technical support from Codebeamer. When I create a ticket for an issue, the support engineers...
Read full review of Codebeamer »
Anonymous User
Manager at a manufacturing company
My team has been in touch with technical support but I have not heard any feedback in regard to things like response...
Read full review of PTC Integrity »
Anonymous User
Software Development Engineer at a transportation company
I haven't contacted technical support.
Read full review of PTC Integrity »
Anonymous User
ALM Engineer(IoT) at a consultancy
I have contacted support to report the bugs.
Read full review of PTC Integrity »
KALMAN KERESZTESI
Manager at Controsys Control Engineering Ltd.
Fully transparent, all support cases, feature requests, and product related questions are accessible for all users.
Read full review of Codebeamer »
ChristianWilmers
Process Method and Tool Developer at ZF Group NAO
The support initially involved too much blame game, especially after the initial implementation. This seems to be a...
Read full review of PTC Windchill »
Vaibhav-Pathrikar
Independent Technical Consultant at i4c
In general, technical support is quite good, but you have to reach them during their live chat office hours. They...
Read full review of Codebeamer »
Vaibhav-Pathrikar
Independent Technical Consultant at i4c
Technical support is excellent from PTC.
Read full review of PTC Integrity »
Anonymous User
Senior Mechanical Designer at a transportation company
Customer Service: PTC customer service was fantastic until our company got cheap during our chapter 11 phase and...
Read full review of PTC Windchill »
Joonggeun Yoon
Senior Manager at SWSTech
The problem with support is that there aren't enough people in technical support who fully understand the whole process.
Read full review of PTC Windchill »
Anonymous User
Tech Lead at a aerospace/defense firm
Customer Service: 7/10. Technical Support: 7/10.
Read full review of PTC Integrity »
Quoc Khanh Hoa
Project Manager Leader at VietSol Co .Ltd
I rate the technical support an eight out of ten.
Read full review of Codebeamer »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.