Compare Hitachi Vantara vs PTC

Hitachi Vantara

Based on 217 reviews.

PTC

Based on 35 reviews.

Overview

Hitachi, Ltd. is a Japanese multinational conglomerate company headquartered in Chiyoda, Tokyo, Japan. It is the parent of the Hitachi Group and forms part of the DKB Group of companies. Hitachi is a highly diversified company that operates eleven business segments: Information & Telecommunication Systems, Social Infrastructure, High Functional Materials & Components, Financial Services, Power Systems, Electronic Systems & Equipment, Automotive Systems, Railway & Urban Systems, Digital Media & Consumer Products, Construction Machinery and Other Components & Systems.

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Sample Customers

Popular Solutions

Pentaho Data Integration and Analytics

12 reviews

Hitachi Virtual Storage Platform

14 reviews

Pentaho Business Analytics

4 reviews

Codebeamer

8 reviews

PTC Integrity

3 reviews

PTC Windchill

1 reviews

Top Industries

Financial Services Firm

14%

Computer Software Company

12%

Manufacturing Company

Educational Organization

Manufacturing Company

30%

Computer Software Company

12%

Healthcare Company

University

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Bratislav Petkovic
Team Lead for Core Infrastructure at a financial services firm
It is actually a SAN switch, not Brocade Ethernet switches. A switch with the Fibre Channel ports connects storage to...
Read full review of Hitachi TrueCopy »
Michelle Lawson
Principal Software Engineer at a tech vendor
My main use case for Pentaho Data Integration and Analytics is data transformation between databases, and I also used...
Read full review of Pentaho Data Integration and Analytics »
ANAND V
Associate Vice President at a financial services firm
Our main use case for this product is for our core banking database, specifically for storing the data.
Read full review of Hitachi Virtual Storage Platform »
Bilal Munir
Technical Architect at a computer software company
We use the Hitachi VSP E Series for our databases. Our organization is a managed service provider dealing with a lot...
Read full review of Hitachi VSP E Series »
Julien Baluka
Founder
We use Pentaho Business Analytics primarily as an ETL process to extract data, transform them, and load them into our...
Read full review of Pentaho Business Analytics »

Review 1 of 5

SHRINIVAS ALAGERI
Architect at a computer software company
I primarily use Codebeamer for requirements management, especially when I need to employ out-of-the-box...
Read full review of Codebeamer »
Sandipan Roy
Electronic System Product Specialist at a manufacturing company
My use case is requirement gathering and refining the DDNS. We also use PTC integrity as a configuration management...
Read full review of PTC Integrity Requirements Connector »
Srikumar Aravinda Krishnan
Lead Engineer at a transportation company
In our organization, we use PTC Integrity for Lifecycle Management applications, particularly for our drawing release...
Read full review of PTC Integrity »
ChristianWilmers
Process Method and Tool Developer at a manufacturing company
I am using Windchill for managing CAD data and document data, specifically for product lifecycle management.
Read full review of PTC Windchill »
Santhosh Tm
Works
This solution is mainly used for creating 3D models, 2D drawings, and converting older-format 2D drawings into the...
Read full review of PTC Creo »

Review 1 of 5

Customer Service

SajithEruvangai
IT System Specialist - Operations & Infrastructure at a insurance company
The support experience with Hitachi VSP is characterized by a lengthy process for issue resolution. For a simple...
Read full review of Hitachi Virtual Storage Platform »
Jayakrishnanmg MG
Data architect at a tech vendor
I do not have extensive knowledge about customer support, but besides troubleshooting, the enterprise support seems...
Read full review of Pentaho Data Integration and Analytics »
MarcioOkubo
Sales Manager at a import and exporter
In this part of the world, technical support is not working as it should. Here, there is very few personnel in the...
Read full review of Hitachi Content Platform »
Anton Abrarov
Project Leader at a mining and metals company
We didn't use too much customer support. We were using the open-source resources through Google Search. So, we were...
Read full review of Pentaho Data Integration and Analytics »
MARIA PILAR CANDA
Assosiate Partner at a tech services company
Based on my experience, the solution has been reliable.
Read full review of Pentaho Data Integration and Analytics »
Joshua Kurian
Sr. Technical Architect at a tech services company
The customer service and support are satisfactory.
Read full review of Hitachi Virtual Storage Platform »
Aqeel UR Rehman
BI Analyst at a computer software company
I have contacted customer support once or twice, however, did not receive a response. Therefore, I have not had much...
Read full review of Pentaho Data Integration and Analytics »
Patrick Ammann
Storage Administrator at a financial services firm
The solution's technical support is very professional and quick as long as it's a hardware-based issue. I rate the...
Read full review of Hitachi Virtual Storage Platform »
Taufeeq Rauf
Head of IT at a computer software company
I don't think the product features are available for our company to contact the tool's support team. There was an...
Read full review of Hitachi Virtual Storage Platform »
Sayan König
Senior Manager, Financial Services at a consultancy
We hadn't had any contact with technical support in the past. I cannot judge their level of helpfulness.
Read full review of Pentaho Business Analytics »
Anonymous User
CEO
Customer Service: We mainly use material which was written over the years (pentaho kettle materials), the forum, Matt...
Read full review of Pentaho Data Integration and Analytics »
ABDULGAFFAR
Assistant General Manager at a consultancy
As we are using the Community Version, we have not been in contact with technical support. Instead, we rely on forums...
Read full review of Pentaho Data Integration and Analytics »
Carlos Villegas Martinez
Consultant at a comms service provider
We have had too many issues.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Ejecutivo De Cuentas Corporativas at a tech services company
On a scale of one to ten, I would rate their support an eight. It's good support; sometimes they take a bit to...
Read full review of Hitachi NAS Platform »
Raul ANDRADE
Product Manager Products at a tech services company
The customer service and support is very good.
Read full review of Hitachi Content Platform »
Anonymous User
IT Manager at a transportation company
Customer Service: My company has a procedure to evaluate all of our suppliers and we have questions about promptness,...
Read full review of Pentaho Business Analytics »
Anonymous User
IT-chef at a logistics company
Hitachi's technical support is perfect.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Product Analyst at a recruiting/HR firm
I've never had to use it, but they do have a strong online community.
Read full review of Pentaho Business Analytics »
Anonymous User
Presales Director at a tech services company
I would rate tech support at six out of 10. The HDS call center is not as good as Nutanix, EMC, Pure Storage, etc.
Read full review of Hitachi Unified Compute Platform HC Series »
Anonymous User
Director at a tech consulting company
Technical support is good.
Read full review of Pentaho Business Analytics »
Anonymous User
Project Manager - Business Intelligence at a consultancy
I work with the Community Edition, therefore I do not have support. There was an issue that I could not resolve with...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Database Analyst at a government
This is an open source application and gets the full support of the community.
Read full review of Pentaho Business Analytics »
Anonymous User
Data Architect & ETL Lead at a financial services firm
It's about average. Most of the help we got was through Google searches and Wiki pages. One time we had an issue with...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Data Warehouse Specialist at a educational organization
Customer Service: Good. Technical Support: Less than average.
Read full review of Pentaho Business Analytics »
Anonymous User
Technical Manager at a computer software company
Technical Support is really good. To get our answers only takes a little bit of time.
Read full review of Pentaho Data Integration and Analytics »
Celso Kuwajima
Engineer at a tech services company
The support for Hitachi Virtual Storage Platform G Series is very good.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
SAN Systems Administrator at a retailer
Customer Service: 4 out of 5. Technical Support: 4 out of 5.
Read full review of Hitachi Tiered Storage Manager [EOL] »
Anonymous User
Business Intelligence Supervisor at a manufacturing company
We use only the community edition, so we only consult the internet for help. There is a strong community of users all...
Read full review of Pentaho Data Integration and Analytics »
Dan Peacock
Enterprise Data Architect at a manufacturing company
I'd give Lumada support a nine out of 10. It has been exceptional historically, but there was a rough patch about a...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Director Tecnologia
Really, I don't know about the support of Pentaho EE. As for the support of Pentaho CE, it is bad. Fortunately, I am...
Read full review of Pentaho Business Analytics »

Review 1 of 30

Neha Wanjari
Technical Lead at a computer software company
I haven't contacted the technical support team yet.
Read full review of PTC Integrity »
Rajesh Kumar Nayak
Software Engineer at a manufacturing company
My experience with the technical support and customer service of Codebeamer is that whenever we face any issues, we...
Read full review of Codebeamer »
Gaurav Kandurwar
Solutions Architect at a consultancy
Our experience with customer support service has been good. They were able to answer most of our questions.
Read full review of Codebeamer »
SHRINIVAS ALAGERI
Architect at a computer software company
For out-of-the-box support, the customer service from PTC is satisfactory. However, for customizations, I often need...
Read full review of Codebeamer »
Christian Wilmers
Process Method and Tool Developer at a transportation company
I've had some meetings with technical support about dedicated features, however, I've never contacted them for...
Read full review of Codebeamer »
SHRINIVAS ALAGERI
Architect at a computer software company
We use the solution's platinum and gold versions that come with technical support and it is good.
Read full review of PTC Integrity »
Anonymous User
Senior Mechanical Designer at a transportation company
Customer Service: PTC customer service was fantastic until our company got cheap during our chapter 11 phase and...
Read full review of PTC Windchill »
Srikumar Aravinda Krishnan
Lead Engineer at a transportation company
We receive good support from PTC as we have been using PTC tools for a significant period. Their team addresses any...
Read full review of PTC Integrity »
Anonymous User
ALM Engineer(IoT) at a consultancy
I have contacted support to report the bugs.
Read full review of PTC Integrity »
Vaibhav-Pathrikar
Independent Technical Consultant at a transportation company
In general, technical support is quite good, but you have to reach them during their live chat office hours. They...
Read full review of Codebeamer »
Anonymous User
Technical Communications Specialist at a engineering company
Customer Service: General company customer service is poor, but Gold Level service (additional purchase) is very,...
Read full review of PTC Integrity »
Vaibhav-Pathrikar
Independent Technical Consultant at a transportation company
Technical support is excellent from PTC.
Read full review of PTC Integrity »
Anonymous User
Software Development Engineer at a transportation company
I haven't contacted technical support.
Read full review of PTC Integrity »
Anonymous User
Manager at a manufacturing company
Technical support is good.
Read full review of Codebeamer »
Anonymous User
Senior General Manager at a manufacturing company
We are satisfied with the solution’s technical support.
Read full review of Codebeamer »
HEESICK JUNG
QA ENGINEER at a tech services company
I am satisfied with the technical support from Codebeamer. When I create a ticket for an issue, the support engineers...
Read full review of Codebeamer »
Vaibhav-Pathrikar
Independent Technical Consultant at a transportation company
The customer support for Codebeamer is good. I usually receive responses to my emails within 24 hours, and if I raise...
Read full review of Codebeamer »
Anonymous User
Tech Lead at a aerospace/defense firm
Customer Service: 7/10. Technical Support: 7/10.
Read full review of PTC Integrity »
Anonymous User
Manager at a manufacturing company
My team has been in touch with technical support but I have not heard any feedback in regard to things like response...
Read full review of PTC Integrity »
Anonymous User
National Manager - PLM Business at a computer software company
On a scale from one to ten, I would rate the quality of technical support as eight.
Read full review of Codebeamer »
SoftwareDevlpr67
Software Developer at a transportation company
They don't really have good technical support. The online community is also somehow missing. Very few people are...
Read full review of PTC Integrity »
KALMAN KERESZTESI
Manager at a tech services company
Fully transparent, all support cases, feature requests, and product related questions are accessible for all users.
Read full review of Codebeamer »
ChristianWilmers
Process Method and Tool Developer at a manufacturing company
The support initially involved too much blame game, especially after the initial implementation. This seems to be a...
Read full review of PTC Windchill »
RAghavendar Kulkarni
Senior SQL Manager at a consultancy
I have found the technical support to be good, although the length of time you will wait for response depends on the...
Read full review of Codebeamer »
Anonymous User
Technical Leader at a manufacturing company
Technical support is good although sometimes it can take a while before we receive a response.
Read full review of PTC Integrity »
Anonymous User
Project Leader at a transportation company
The technical support is very good.
Read full review of PTC Integrity »
Anonymous User
Inspector General at a manufacturing company
We receive technical support from a third-party vendor.
Read full review of PTC Integrity »
Xie Zhifeng
R&D Director, CTO at a computer software company
My experience is largely in pre-sales, so I haven't really dealt with technical support. However, I will say that...
Read full review of Codebeamer »
Quoc Khanh Hoa
Project Manager Leader at a tech services company
I rate the technical support an eight out of ten.
Read full review of Codebeamer »
Joonggeun Yoon
Senior Manager at a manufacturing company
The problem with support is that there aren't enough people in technical support who fully understand the whole process.
Read full review of PTC Windchill »

Review 1 of 30

Technical Support

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