Compare Hitachi Vantara vs Veeam Software

Hitachi Vantara

Based on 217 reviews.

Veeam Software

Based on 599 reviews.

Overview

Hitachi, Ltd. is a Japanese multinational conglomerate company headquartered in Chiyoda, Tokyo, Japan. It is the parent of the Hitachi Group and forms part of the DKB Group of companies. Hitachi is a highly diversified company that operates eleven business segments: Information & Telecommunication Systems, Social Infrastructure, High Functional Materials & Components, Financial Services, Power Systems, Electronic Systems & Equipment, Automotive Systems, Railway & Urban Systems, Digital Media & Consumer Products, Construction Machinery and Other Components & Systems.

Information Not Available

Sample Customers

Global-active device

BMW Group, Datev, Turk Telecom, Tel Aviv Stock Exchange

Hitachi Universal Replicator

Shandong Telecom

Popular Solutions

Pentaho Data Integration and Analytics

12 reviews

Hitachi Virtual Storage Platform

14 reviews

Pentaho Business Analytics

4 reviews

Veeam Data Platform

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Veeam Data Cloud for Microsoft 365

15 reviews

Veeam Agent for Microsoft Windows [EOL]

0 reviews

Top Industries

Financial Services Firm

14%

Computer Software Company

12%

Manufacturing Company

Educational Organization

Computer Software Company

13%

Manufacturing Company

Comms Service Provider

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Bratislav Petkovic
Team Lead for Core Infrastructure at a financial services firm
It is actually a SAN switch, not Brocade Ethernet switches. A switch with the Fibre Channel ports connects storage to...
Read full review of Hitachi TrueCopy »
Michelle Lawson
Principal Software Engineer at a tech vendor
My main use case for Pentaho Data Integration and Analytics is data transformation between databases, and I also used...
Read full review of Pentaho Data Integration and Analytics »
ANAND V
Associate Vice President at a financial services firm
Our main use case for this product is for our core banking database, specifically for storing the data.
Read full review of Hitachi Virtual Storage Platform »
Bilal Munir
Technical Architect at a computer software company
We use the Hitachi VSP E Series for our databases. Our organization is a managed service provider dealing with a lot...
Read full review of Hitachi VSP E Series »
Julien Baluka
Founder
We use Pentaho Business Analytics primarily as an ETL process to extract data, transform them, and load them into our...
Read full review of Pentaho Business Analytics »

Review 1 of 5

Pranav Telang
Lead Architect at a comms service provider
The environments we work with for Veeam Backup for AWS include almost 1500 EC2 instances, so it was an enterprise...
Read full review of Veeam Backup for AWS »
JitendraSadaye
Associate Technical Specialist at a consultancy
Backup and restore is what I am mainly using Veeam Data Platform for nowadays.
Read full review of Veeam Data Platform »
Thushara Bandara
Software Engineer at a tech services company
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Charles Daou
Senior system Engineer at a tech consulting company
We primarily use the solution as a cloud-backed application machine for storage-related tasks.
Read full review of Veeam Cloud Connect [EOL] »
Mehmet Aksoy
System Administrator at a hospitality company
I use Veeam Kasten for Kubernetes only for backup of shop floor PCs. The effectiveness of Veeam Kasten for Kubernetes...
Read full review of Veeam Kasten for Kubernetes »

Review 1 of 5

Customer Service

Lisa Williams
Manager, Office of Enterprise Data Management at a government
They have been very helpful to us from day one. I'm not an incredibly technical person, and they have been very...
Read full review of Pentaho Data Catalog »
SajithEruvangai
IT System Specialist - Operations & Infrastructure at a insurance company
The support experience with Hitachi VSP is characterized by a lengthy process for issue resolution. For a simple...
Read full review of Hitachi Virtual Storage Platform »
Bratislav Petkovic
Team Lead for Core Infrastructure at a financial services firm
We have technical support, however, we do not use it since we work with local partners. Sometimes, I open a ticket...
Read full review of Hitachi Ops Center Analyzer »
NiwasKumar
Deputy General Manager at a financial services firm
We are satisfied with the solution's technical support.
Read full review of Hitachi VSP E Series »
Dale Bloom
Credit Risk Analytics Manager at a financial services firm
So far, it's been pretty good. I would rate them an eight out of 10. People are fairly responsive initially to...
Read full review of Pentaho Data Integration and Analytics »
Anton Abrarov
Project Leader at a mining and metals company
We didn't use too much customer support. We were using the open-source resources through Google Search. So, we were...
Read full review of Pentaho Data Integration and Analytics »
MARIA PILAR CANDA
Assosiate Partner at a tech services company
Based on my experience, the solution has been reliable.
Read full review of Pentaho Data Integration and Analytics »
Azhagarasan Annadorai
Founder at a university
As we opted for an OEM solution. We had to go through the vendor. It was not a great experience with most of the...
Read full review of Pentaho Business Analytics »
Mir Gulzar Ahmed
IT Manager at a tech services company
Hitachi's technical support requires improvement. They don't have a lot of support engineers who can handle all the...
Read full review of Hitachi Virtual Storage Platform »
Krishnamohan-Velpuri
Sr Consultant at a tech services company
The technical support team takes time to respond.
Read full review of Hitachi Content Platform »
Armando Carlos Monroy
Storage and Backups Manager at a tech services company
The technical support is great.
Read full review of Hitachi Virtual Storage Platform »
Krisjanis Muskars
Data Architect at a tech services company
The support from Hitachi is not the greatest, the fixing of bugs can take a really long time.
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Product Analyst at a recruiting/HR firm
I've never had to use it, but they do have a strong online community.
Read full review of Pentaho Business Analytics »
Anonymous User
Storage Solutions Consultant at a insurance company
Customer Service: It's at a fair level but has bad documentation. Technical Support: It's fair.
Read full review of Hitachi NAS Platform »
Anonymous User
Analyst at a tech services company
Customer Service: 5 out of 5. Technical Support: Not much required for technical support of this product; it’s easy...
Read full review of Hitachi Tiered Storage Manager [EOL] »
Kobus Almon
Chief Technology Officer at a tech services company
I have contacted them. They are quite good.
Read full review of Hitachi Virtual Storage Platform »
Celso Kuwajima
Engineer at a tech services company
The support for Hitachi Virtual Storage Platform G Series is very good.
Read full review of Hitachi Virtual Storage Platform »
ANAND V
Associate Vice President at a financial services firm
Regarding technical support for Hitachi, hardware servicing, such as routine hard disk failures, is handled...
Read full review of Hitachi Virtual Storage Platform »
ABDULGAFFAR
Assistant General Manager at a consultancy
As we are using the Community Version, we have not been in contact with technical support. Instead, we rely on forums...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Datawarehouse Administrator at a tech services company
It depends, as it takes usually a long time, and some answers are just a way to acquire time and the commitment seems...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Founder and Business Intelligence Consultant at a tech services company
I've never had to use technical support.
Read full review of Pentaho Business Analytics »
Anonymous User
CIO at a wellness & fitness company
Customer Service: I use the CE without support. Technical Support: I use the CE without support.
Read full review of Pentaho Business Analytics »
Paulo Kennedy
Digital Development Specialist at a agriculture
The customer support for Pentaho is rated seven out of ten. I have been working with their support for several years,...
Read full review of Pentaho Business Analytics »
Bilal Munir
Technical Architect at a computer software company
It depends on the level of support. If the call reaches a senior engineer, then the support is quite good. Level one...
Read full review of Hitachi VSP E Series »
Anonymous User
Product Specialist at a tech services company
Technical support seems satisfactory with no significant issues. I would rate it eight or nine points.
Read full review of Hitachi Content Platform »
Anonymous User
SAN Systems Administrator at a retailer
Customer Service: 4 out of 5. Technical Support: 4 out of 5.
Read full review of Hitachi Tiered Storage Manager [EOL] »
Anonymous User
Storage Architect at a government
Excellent. The team is very knowledgeable about their products and how these work with other products.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Presales Director at a tech services company
I would rate tech support at six out of 10. The HDS call center is not as good as Nutanix, EMC, Pure Storage, etc.
Read full review of Hitachi Unified Compute Platform HC Series »
Anonymous User
Senior SAN Engineer at a financial services firm
Customer Service: 3 out of 5 (HDS Customer service). Technical Support: There was no need to engage the HDS Technical...
Read full review of Hitachi Tiered Storage Manager [EOL] »
Anonymous User
IT Storage Consultant
Customer Service: 4 out of 5. Technical Support: 4 out of 5.
Read full review of Hitachi Tiered Storage Manager [EOL] »

Review 1 of 30

Pablo Ramírez
Datacenter & Security Manager at a tech services company
Since the stability of the solution is very good, we don't have any issues to report. I don't have a lot of...
Read full review of Veeam Data Cloud for Microsoft 365 »
Muhammad Ibtehaj
Senior Technical Pre-Sales Manager at a comms service provider
We have salespeople and technical people we can call or email. If we have a question, usually in the first tier it...
Read full review of Veeam Data Cloud for Microsoft 365 »
BartHeungens
IT Specialist at a tech services company
I have not used technical support while using Veeam ONE, but for other products from Veeam I have, and I am happy...
Read full review of Veeam Data Platform »
Mishal Manzoor
System Engineer at a tech services company
The technical support team is fast, knowledgeable and customer -friendly.
Read full review of Veeam Data Platform »
João Carvalho
TIO at a hospitality company
We contacted technical support one time only. They were able to solve the issue. They were good.
Read full review of Veeam Data Platform »
John Ilozor
Business Development Executive at a tech services company
Some renew, and some don't renew the support. Those who know the value of it will always renew it because if there's...
Read full review of Veeam Data Platform »
CarlosCastells
CIO at a tech services company
I have a team of consultants who provide support, and we are Veeam-certified too, but we sometimes need help with...
Read full review of Veeam Data Platform »
Yogesh (Datamotive)
Founder at a tech company
The integrator takes care of any technical issues.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Infrastructure Engineer at a local government
Customer Service: Very good. Technical Support: I've not had any issues with technical support who are very competent...
Read full review of Veeam Data Platform »
Anonymous User
Systems Engineer at a financial services firm
I need to give them 10/10. All the cases are resolved in the time they give.
Read full review of Veeam Data Platform »
Joel Appleton
Corporate Solutions Engineer at a tech vendor
We don't use the Veeam support service regularly.
Read full review of Veeam Data Platform »
JoseDa Silva
Technical Pre-Sales Consultant at a tech services company
The technical support is very good. They provide solutions immediately and they tell the customer exactly what is wrong.
Read full review of Veeam Data Platform »
Anonymous User
Acting Manager, Ground Systems Development and Operations Program at a aerospace/defense firm
Customer Service: We haven't had to use it yet. Technical Support: We haven't had to use it yet.
Read full review of Veeam Data Platform »
Anonymous User
IT ADS Section Manger
Customer Service: Acceptable Technical Support: Acceptable
Read full review of Veeam Data Platform »
Reinhardt Coetzee
Senior Engineer at a tech services company
Veeam Cloud Connect's technical support is very good.
Read full review of Veeam Cloud Connect [EOL] »
Alejandro Ortazon
Manager, Cloud workload Migration & Onboarding Lead at a comms service provider
Veeam offers good support. After you get their product, they provide online support. You just need to raise a ticket,...
Read full review of Veeam Data Platform »
Anonymous User
IT Director at a wholesaler/distributor
I don't have any issues with their technical support.
Read full review of Veeam Data Platform »
Anonymous User
Manager of IT Department at a manufacturing company
I am using this solution in trial mode, as opposed to production. As such, I have not used technical support from Veeam.
Read full review of Veeam Data Platform »
JanStibor
IT Solution Architect at a manufacturing company
The support is pretty fast. Our experience was quite good.
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
Engineer
I've not yet had to use their tech support.
Read full review of Veeam Data Platform »
Miquel Morell
CTO and CISO at a tech services company
If we have any issues, our technician teams contact the manufacture if they need help.
Read full review of Veeam Data Platform »
Anonymous User
System Administrator - Backup & Storage Specialist at a tech services company
Opening an incident to them is quite easy and fast, and their initial response times are pretty decent.
Read full review of Veeam Data Platform »
Anonymous User
System Administrator at a tech services company
I have been in contact with technical support and they are very good.
Read full review of Veeam Data Platform »
Barnabas Malárovits
System integration administator at a university
We have contacted Veeam’s support partners regarding technical issues.
Read full review of Veeam Backup for Google Cloud »
Anonymous User
Director Cloud Backup and DRaaS at a tech services company
Technical support is good and I would rate them a seven out of ten. The rating would improve if they were better at...
Read full review of Veeam Data Platform »
Clifford Hutton
Senior Infrastructure Lead at a computer software company
Their support was very good when I needed support back in South Africa.
Read full review of Veeam Data Platform »
Johnny Öhlund
IT Technician at a computer software company
Veeam support is good.
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
IT Infrastructure Manager at a media company
We have yet to make need of technical support, although I feel it to be good.
Read full review of Veeam Data Platform »
Anonymous User
Project Manager and Technical Consultant at a computer software company
Technical support is very good. You will receive updates on the same day. We have been satisfied with the level of...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
System Administrator at a university
Customer Service: I don't have any experience as I've never needed to contact them. Technical Support: I don't have...
Read full review of Veeam Data Platform »

Review 1 of 30

Technical Support

No Data Available

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