Compare Hitachi Vantara vs Veeam Software

Hitachi Vantara

Based on 205 reviews.

Veeam Software

Based on 587 reviews.

Overview

Hitachi, Ltd. is a Japanese multinational conglomerate company headquartered in Chiyoda, Tokyo, Japan. It is the parent of the Hitachi Group and forms part of the DKB Group of companies. Hitachi is a highly diversified company that operates eleven business segments: Information & Telecommunication Systems, Social Infrastructure, High Functional Materials & Components, Financial Services, Power Systems, Electronic Systems & Equipment, Automotive Systems, Railway & Urban Systems, Digital Media & Consumer Products, Construction Machinery and Other Components & Systems.

Information Not Available

Sample Customers

Global-active device

BMW Group, Datev, Turk Telecom, Tel Aviv Stock Exchange

Hitachi Universal Replicator

Shandong Telecom

Veeam Data Platform

Business & Legal Resources Inc., Ohio Department of Developmental Disabilities, Alliance Healthcare, Poulin Grain Inc., Linear Technology, Northwestern University, ARKEMA, Sogegross, City of Lynchburg

Popular Solutions

Hitachi Virtual Storage Platform

16 reviews

Pentaho Data Integration and Analytics

6 reviews

Pentaho Business Analytics

4 reviews

Veeam Data Platform

58 reviews

Veeam Data Cloud for Microsoft 365

16 reviews

Veeam Agent for Microsoft Windows [EOL]

0 reviews

Top Industries

Financial Services Firm

18%

Computer Software Company

17%

Manufacturing Company

Government

Computer Software Company

15%

Manufacturing Company

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Bratislav Petkovic
Team Lead for Core Infrastructure at Raiffeisen bank Serbia
It is actually a SAN switch, not Brocade Ethernet switches. A switch with the Fibre Channel ports connects storage to...
Read full review of Hitachi TrueCopy »
Bratislav Petkovic
Team Lead for Core Infrastructure at Raiffeisen bank Serbia
We use the Analyzer for monitoring storage performance and for any alerts. We have to analyze the machine, one at the...
Read full review of Hitachi Ops Center Analyzer »
Mir Gulzar Ahmed
IT Manager at Synergy Computers
We are using Hitachi NAS Platform in conjunction with NetApp, Fujitsu, and other server and storage solutions. These...
Read full review of Hitachi NAS Platform »
Bilal Munir
Technical Architect at ASG Group
We use the Hitachi VSP E Series ( /products/hitachi-vsp-e-series-reviews ) for our databases. Our organization is a...
Read full review of Hitachi VSP E Series »
ALEXANDRERIBEIRO
DBA at Federal University of Uberlândia
I primarily use Pentaho Business Analytics ( /products/pentaho-business-analytics-reviews ) for data warehouses, and...
Read full review of Pentaho Business Analytics »

Review 1 of 5

Edward Hore
L3 Infrastructure Engineer at Specsavers
We use Veeam Data to back up our VMware infrastructure.
Read full review of Veeam Data Platform »
Thushara Bandara
Software Engineer at JKIT
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Nicusor Munteanu
Senior IT System Engineer at Orange
I mainly use Cloud Connect as a cloud backup repository.
Read full review of Veeam Cloud Connect [EOL] »
Juan Paredes
President at Megasetec
My primary use case for Veeam Backup for AWS ( /products/veeam-backup-for-aws-reviews ) is to provide backup...
Read full review of Veeam Backup for AWS »

Review 1 of 4

Customer Service

Roberto Guzman
Business Manager at TELCOMBAS SA
There is a good technical support team for the solution. I would rate them a five out of five.
Read full review of Hitachi Content Platform Anywhere Edge »
Bratislav Petkovic
Team Lead for Core Infrastructure at Raiffeisen bank Serbia
I've raised a case with Hitachi ShadowImage support two or three times. The first time, my question was easy, and the...
Read full review of Hitachi ShadowImage »
Bratislav Petkovic
Team Lead for Core Infrastructure at Raiffeisen bank Serbia
When I contacted technical support directly it was very good.
Read full review of Hitachi Thin Image Advanced »
Renan Guedert
Business Intelligence Specialist at a recruiting/HR firm
I don't bring issues to Hitachi since Lumada is open source in some kind of way. Once, when I had a problem with...
Read full review of Pentaho Data Integration and Analytics »
Bratislav Petkovic
Team Lead for Core Infrastructure at Raiffeisen bank Serbia
I use technical support from a local partner. When I open an issue with Hitachi directly, they answer promptly and...
Read full review of Hitachi Universal Replicator »
Patrick Ammann
Storage Administrator at Post CH AG
The solution's technical support is very professional and quick as long as it's a hardware-based issue. I rate the...
Read full review of Hitachi Virtual Storage Platform »
Azhagarasan Annadorai
Founder at Unknown.University
As we opted for an OEM solution. We had to go through the vendor. It was not a great experience with most of the...
Read full review of Pentaho Business Analytics »
Ahad Ahmed
BI developer at Jubilee Life Insurance Company Ltd
I have never encountered any issues with Pentaho Data Integration and Analytics.
Read full review of Pentaho Data Integration and Analytics »
PrashantSoni
Managing Director at VarniTech Solution Pvt. Ltd.
We haven't needed Hitachi support since the deployment, but contacted support for some integration issues, and the...
Read full review of Hitachi Data Instance Director »
Andy Chen
Technical Manager at Coming Computer and IT services
I've been pretty satisfied with the support overall.
Read full review of Hitachi Virtual Storage Platform »
Manish-Bhandari
System integrator at a computer software company
Hitachi does not perform well in terms of support. There is latency in part replacement. Resolution time must be...
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Team Manager at a tech services company
The technical support is good. Obviously, it can be better, but it is good.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Storage Architect at a government
Excellent. The team is very knowledgeable about their products and how these work with other products.
Read full review of Hitachi Virtual Storage Platform »
Krishnamohan-Velpuri
Sr Consultant at T- systems
I rate the technical support an eight out of ten.
Read full review of Hitachi Virtual Storage Platform »
Raul ANDRADE
Product Manager Products at TELCOMBAS SA
The customer service and support is very good.
Read full review of Hitachi Content Platform »
Anonymous User
Systems Analyst at a university
The only issue that we've had is that it takes a little longer than we would like for support to resolve something,...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Senior Storage Engineer at a financial services firm
Customer Service: 4 out of 5. Technical Support: 4 out of 5.
Read full review of Hitachi HiCommand Tiered Storage Manager [EOL] »
Anonymous User
Solution Architect at a healthcare company
I'm rating the technical support team of Hitachi Virtual Storage Platform G Series a ten.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Founder and Business Intelligence Consultant at Know Solutions
I've never had to use technical support.
Read full review of Pentaho Business Analytics »
Anonymous User
Storage Solutions Consultant at a insurance company
Customer Service: It's at a fair level but has bad documentation. Technical Support: It's fair.
Read full review of Hitachi NAS Platform »
Rodrigo Vazquez
CDE & BI Delivery Manager at a tech services company
Their support team will receive a ticket on any failures that you might have. We have a log file that lets us review...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
CEO
Customer Service: We mainly use material which was written over the years (pentaho kettle materials), the forum, Matt...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Storage Architect at a financial services firm
We had a lot of issues with support and I would rate them a five out of ten in that aspect.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Director at a tech consulting company
Technical support is good.
Read full review of Pentaho Business Analytics »
Anonymous User
Storage Specialist at a financial services firm
Customer Service: GoodTechnical Support: Good
Read full review of Hitachi HiCommand Tiered Storage Manager [EOL] »
Anonymous User
Storage & Virtualization Team Lead at a tech services company
I used to work with their tech support. Every time I had the need for support, I got it directly from the Israeli...
Read full review of Hitachi Virtual Storage Platform »
ABDULGAFFAR
Assistant General Manager at DTDC Express Limited
As we are using the Community Version, we have not been in contact with technical support. Instead, we rely on forums...
Read full review of Pentaho Data Integration and Analytics »
Celso Kuwajima
Engineer at Innovo
The support for Hitachi Virtual Storage Platform G Series is very good.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Pentaho Consultant at a comms service provider
Because we use the community edition, there is no support from the vendor. When I worked with the Enterprise edition...
Read full review of Pentaho Data Integration and Analytics »
ALEXANDRERIBEIRO
DBA at Federal University of Uberlândia
I have never used the technical support for Pentaho Business Analytics, and I generally rely on online information...
Read full review of Pentaho Business Analytics »

Review 1 of 30

Chong Khing Lee
Director at iPlanet Solution Sdn Bhd
I would rate technical support for Veeam Data Cloud for Microsoft 365 an eight on a scale from 1 to 10, where one is...
Read full review of Veeam Data Cloud for Microsoft 365 »
Jan De Jong
Senior IT specialist Virtualisation/Storage at Detron ICT Solutions at Detron
We've dealt with support in the past. They are helpful and responsive.
Read full review of Veeam Data Cloud for Microsoft 365 »
MOHAMEDTALIB
Director at NVIT
Veeam provides decent customer service.
Read full review of Veeam Data Platform »
Emthias Abdul Salam
Technical Manager at Emirates Business Machines (EBM)
Technical support, particularly from the region where the connection is established, may be somewhat lacking. While...
Read full review of Veeam Data Platform »
Muhammad Ibtehaj
Senior Technical Pre-Sales Manager at Arcana Info
I haven't needed any tech support yet. I handle things myself if there is any issue.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Ratnodeep Roy
Lead Consultant at Stratogent
I would rate its technical support services ten out of ten.
Read full review of Veeam Data Platform »
Joel Negrão Moreira
Presales Storage Solution Architect at Hewlett Packard Enterprise
Veeam's technical support is good, I'm not aware of any big issues with it.
Read full review of Veeam Data Platform »
Roopesh Mohabeer
Senior Systems Support Analyst at WARWYCK PHOENIX PCC
On a scale of one to five, I would rate the technical support a four.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Solutions Architect at a tech services company
Customer Service: They have taken care of our needs, and been there each step of the way for us, so I would rate it...
Read full review of Veeam Data Platform »
Anonymous User
Hosting Specialist at a energy/utilities company
I would rate Veeam's support as a nine overall. Tier one support can be weak, but tier two is excellent. We often...
Read full review of Veeam Data Platform »
Leticia Espinosa
Systems Recovery Specialist at a legal firm
The technical support is responsive, however, there have been times when we have had problems, but the technical...
Read full review of Veeam Data Platform »
Luis Angel Anampa
IT and Cloud Platform Unit Architect at MAINT
I find Veeam's customer service and support to be excellent, rating them ten out of ten.
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
Systems Administrator at a tech services company
Currently, we contacted the Customer Service who promptly provided us answers KB related. Little else (and I would...
Read full review of Veeam Data Platform »
Anonymous User
IT Director at a manufacturing company
If we need support, we call the Veeam branch office in our country.
Read full review of Veeam Data Platform »
Anonymous User
Sr. Production Analyst at a logistics company
I needed support once and was satisfied with the service. I would rate their technical support a 10 out of 10.
Read full review of Veeam Data Platform »
Martin Potgieter
IT Director at FNF
Nutanix technical support is excellent. You can't get better. You won't get better.
Read full review of Veeam Data Platform »
Anonymous User
IT Senior Systems Engineer at a tech vendor
Customer Service: Very good. Technical Support: Very good.
Read full review of Veeam Data Platform »
Anonymous User
System Administrator - Backup & Storage Specialist at METRO SYSTEMS Romania
Opening an incident to them is quite easy and fast, and their initial response times are pretty decent.
Read full review of Veeam Data Platform »
Anonymous User
IT Consultant at a tech vendor
The technical support has not been good in my experience. They need to have faster and more reliable support for this...
Read full review of Veeam Data Platform »
Leadsenproj67
Lead Senior Project Manager
The platform is so stable, we haven't had any reason to reach out to technical support. In general, our own IT has...
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
IT Manager at a non-profit
Customer Service: Really highly, we did have an issue with type of license purchased (we accidentally ordered Hyper-V...
Read full review of Veeam Data Platform »
Anonymous User
Solutions Architect at a tech services company
The technical support from Veeam is quite helpful. They have a capable team.
Read full review of Veeam Data Platform »
Anonymous User
Senior IT Engineer at a tech services company
I would rate support 7/10.
Read full review of Veeam Data Platform »
Anonymous User
Senior Manager of Network at a tech services company
Customer Service: Very good. Every support call as been handled quickly and completely. Technical Support: Just as good.
Read full review of Veeam Data Platform »
Anonymous User
President & CEO at a tech services company
Customer Service: The level of customer support is excellent. Technical Support: The support personnel are very...
Read full review of Veeam Data Platform »
Anonymous User
IT Director at a consultancy
The technical support is excellent; they are very prompt and knowledgeable.
Read full review of Veeam Data Platform »
Anonymous User
Lead Presales at a tech services company
Technical support is good, but I wouldn't rate it more than seven out of ten. Support could be better, but it depends...
Read full review of Veeam Data Platform »
Anonymous User
Senior System Engineer at a tech services company
Customer Service: 10/10 - Very fast answer and follow up. Technical Support: 10/10.
Read full review of Veeam Data Platform »
Anonymous User
Network Manager at a logistics company
Veeam customer service and technical support have been fantastic. They’ve been very responsive, very professional,...
Read full review of Veeam Data Platform »
Naresh Alugolu
Associate Manager at Tech Mahindra Limited
Their support is really excellent.
Read full review of Veeam Data Platform »

Review 1 of 30

Technical Support

No Data Available

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