Compare Hitachi Vantara vs Veeam Software

Hitachi Vantara

Based on 217 reviews.

Veeam Software

Based on 599 reviews.

Overview

Hitachi, Ltd. is a Japanese multinational conglomerate company headquartered in Chiyoda, Tokyo, Japan. It is the parent of the Hitachi Group and forms part of the DKB Group of companies. Hitachi is a highly diversified company that operates eleven business segments: Information & Telecommunication Systems, Social Infrastructure, High Functional Materials & Components, Financial Services, Power Systems, Electronic Systems & Equipment, Automotive Systems, Railway & Urban Systems, Digital Media & Consumer Products, Construction Machinery and Other Components & Systems.

Information Not Available

Sample Customers

Global-active device

BMW Group, Datev, Turk Telecom, Tel Aviv Stock Exchange

Hitachi Universal Replicator

Shandong Telecom

Popular Solutions

Pentaho Data Integration and Analytics

12 reviews

Hitachi Virtual Storage Platform

14 reviews

Pentaho Business Analytics

4 reviews

Veeam Data Platform

36 reviews

Veeam Data Cloud for Microsoft 365

15 reviews

Veeam Agent for Microsoft Windows [EOL]

0 reviews

Top Industries

Financial Services Firm

14%

Computer Software Company

12%

Manufacturing Company

Educational Organization

Computer Software Company

12%

Manufacturing Company

Comms Service Provider

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Bratislav Petkovic
Team Lead for Core Infrastructure at a financial services firm
It is actually a SAN switch, not Brocade Ethernet switches. A switch with the Fibre Channel ports connects storage to...
Read full review of Hitachi TrueCopy »
Michelle Lawson
Principal Software Engineer at a tech vendor
My main use case for Pentaho Data Integration and Analytics is data transformation between databases, and I also used...
Read full review of Pentaho Data Integration and Analytics »
ANAND V
Associate Vice President at a financial services firm
Our main use case for this product is for our core banking database, specifically for storing the data.
Read full review of Hitachi Virtual Storage Platform »
Bilal Munir
Technical Architect at a computer software company
We use the Hitachi VSP E Series for our databases. Our organization is a managed service provider dealing with a lot...
Read full review of Hitachi VSP E Series »
Julien Baluka
Founder
We use Pentaho Business Analytics primarily as an ETL process to extract data, transform them, and load them into our...
Read full review of Pentaho Business Analytics »

Review 1 of 5

Pranav Telang
Lead Architect at a comms service provider
The environments we work with for Veeam Backup for AWS include almost 1500 EC2 instances, so it was an enterprise...
Read full review of Veeam Backup for AWS »
JitendraSadaye
Associate Technical Specialist at a consultancy
Backup and restore is what I am mainly using Veeam Data Platform for nowadays.
Read full review of Veeam Data Platform »
Thushara Bandara
Software Engineer at a tech services company
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Charles Daou
Senior system Engineer at a tech consulting company
We primarily use the solution as a cloud-backed application machine for storage-related tasks.
Read full review of Veeam Cloud Connect [EOL] »
Mehmet Aksoy
System Administrator at a hospitality company
I use Veeam Kasten for Kubernetes only for backup of shop floor PCs. The effectiveness of Veeam Kasten for Kubernetes...
Read full review of Veeam Kasten for Kubernetes »

Review 1 of 5

Customer Service

NiwasKumar
Deputy General Manager at a financial services firm
We are satisfied with the solution's technical support.
Read full review of Hitachi VSP E Series »
Andy Chen
Technical Manager at a tech consulting company
I've been pretty satisfied with the support overall.
Read full review of Hitachi Virtual Storage Platform »
Ali Yazıcı
IT Service Manager at a financial services firm
We have contacted them for a technical issue. Their technical support is good.
Read full review of Hitachi Virtual Storage Platform »
MarcioOkubo
Sales Manager at a import and exporter
In this part of the world, technical support is not working as it should. Here, there is very few personnel in the...
Read full review of Hitachi Content Platform »
Ozair Amin
Sales Manager - Infrastructure at a tech services company
Technical support is the best.
Read full review of Hitachi Virtual Storage Platform »
Roberto Guzman
Business Manager at a tech services company
The technical support from Hitachi is good. On a scale of one to five, where one is bad and five is good, I would...
Read full review of Hitachi Content Platform »
Jayakrishnanmg MG
Data architect at a tech vendor
I do not have extensive knowledge about customer support, but besides troubleshooting, the enterprise support seems...
Read full review of Pentaho Data Integration and Analytics »
Anton Abrarov
Project Leader at a mining and metals company
We didn't use too much customer support. We were using the open-source resources through Google Search. So, we were...
Read full review of Pentaho Data Integration and Analytics »
Sajith Eruvangai
IT System Specialist - Operations & Infrastructure at a insurance company
Very limited people are available with resource availability in this region, and they have limited knowledge.
Read full review of Hitachi Ops Center Analyzer »
Mir Gulzar Ahmed
IT Manager at a tech services company
The support and AI-driven initiatives are well-suited for accommodating specific workloads like AI and storage for...
Read full review of Hitachi VSP E Series »
Joshua Kurian
Sr. Technical Architect at a tech services company
I find their technical support satisfactory. I would rate it nine out of ten.
Read full review of Hitachi VSP E Series »
Anonymous User
Reporting and Big Data Analyst (BI Development and Data Science) at a energy/utilities company
Pentaho has a good community support - forums.pentaho.com and there are a lot of other forums.
Read full review of Pentaho Business Analytics »
Kanchana Herath
Manager Technical Sales at a tech vendor
Hitachi's technical support is good.
Read full review of Hitachi NAS Platform »
Anonymous User
Consultant at a comms service provider
The support is very fast, but there are also a lot of forums to address problems, so you can find the solution to...
Read full review of Pentaho Data Integration and Analytics »
Jesus Ospina
IT Solutions Consultant at a manufacturing company
The technical support services are good.
Read full review of Hitachi NAS Platform »
Anonymous User
Senior Software Engineer at a tech services company
Customer Service: 7/10 Technical Support: 7/10
Read full review of Pentaho Business Analytics »
MehdiRezayi
Storage Consultant at a tech services company
The technical support and the billing team are all winners. Dell is one brand that provides better technical support...
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Senior Storage Engineer at a financial services firm
Customer Service: 4 out of 5. Technical Support: 4 out of 5.
Read full review of Hitachi HiCommand Tiered Storage Manager [EOL] »
Anonymous User
Product Analyst at a recruiting/HR firm
I've never had to use it, but they do have a strong online community.
Read full review of Pentaho Business Analytics »
Anonymous User
Head of Information Technology at a insurance company
The customer service is good.
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
IT Consultant at a computer software company
For most of the time, I usually use Pentaho forums and the response from the Pentaho community is very good.
Read full review of Pentaho Business Analytics »
Anonymous User
Data Scientist at a tech services company
The open source strategy of Pentaho has resulted in a very active community which provided us all the support we...
Read full review of Pentaho Business Analytics »
Celso Kuwajima
Engineer at a tech services company
The support for Hitachi Virtual Storage Platform G Series is very good.
Read full review of Hitachi Virtual Storage Platform »
Saravanan Ramaraj
Solution Architect at a consultancy
Customer Service: 3 (out of 5 scale) Technical Support: 3 (out of 5 scale)
Read full review of Pentaho Business Analytics »
Arun Mohanty
Associate Vice President at a computer software company
They're very professional and up to date. Their sales staff and support teams are quite good. The pre-sales support...
Read full review of Hitachi Virtual Storage Platform »
Mahesh Wijenayaka
Head of Systems at a tech services company
In terms of the customer support, I can say it's a mixed reaction depending on the country. That's what we have...
Read full review of Hitachi Content Platform »
Dan Peacock
Enterprise Data Architect at a manufacturing company
I'd give Lumada support a nine out of 10. It has been exceptional historically, but there was a rough patch about a...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
Engineer
Customer Service: Good customer service 4/5 Technical Support: Good technical support 4/5
Read full review of Hitachi Tiered Storage Manager [EOL] »
Anonymous User
Datawarehouse Administrator at a tech services company
It depends, as it takes usually a long time, and some answers are just a way to acquire time and the commitment seems...
Read full review of Pentaho Data Integration and Analytics »
Oscar Mejia
IT-Services Manager & Solution Architect at a tech services company
We don't really use support. We tend to do everything on our own and solve any problems we have ourselves. We...
Read full review of Pentaho Data Integration and Analytics »

Review 1 of 30

Salman Ahmed
Senior Manager at a financial services firm
The customer service team is good.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Michael Schwarzer
Managing Director at a photography company
The technical support is highly professional and proficient. They excel at providing support, and in most cases, the...
Read full review of Veeam Data Cloud for Microsoft 365 »
Achilles Lobo
Infrastructure Architect at a outsourcing company
We don't directly contact technical support. Our service provider might if there are issues. However, if there are...
Read full review of Veeam Data Platform »
CarlosCastells
CIO at a tech services company
I have a team of consultants who provide support, and we are Veeam-certified too, but we sometimes need help with...
Read full review of Veeam Data Platform »
Kevin Honde
Data Solution Architect at a comms service provider
The support for Veeam Agent for Linux is very good, they respond to queries promptly.
Read full review of Veeam Agent for Linux [EOL] »
MOHAMEDTALIB
Director at a program development consultancy
Veeam provides decent customer service.
Read full review of Veeam Data Platform »
João Carvalho
TIO at a hospitality company
We contacted technical support one time only. They were able to solve the issue. They were good.
Read full review of Veeam Data Platform »
Sandy Tootleman
Area Practice Director at a tech vendor
Their support is good. We never had a problem. They are always reachable and able to answer. The engineers we deal...
Read full review of Veeam Data Platform »
Michael Pratadaja
Managing Director at a retailer
The quality of technical support is satisfactory. I would rate it nine out of ten.
Read full review of Veeam Data Platform »
Joel Appleton
Corporate Solutions Engineer at a tech vendor
We don't use the Veeam support service regularly.
Read full review of Veeam Data Platform »
Haris Ikram
Assistant Manager-Network/Systems at a financial services firm
I'm satisfied with Veeam's technical support. Normally, we are able to solve issues ourselves, but if we have any...
Read full review of Veeam Data Platform »
Anonymous User
Systems Engineer / System Administrator at a tech services company
Customer Service: 10/10. Technical Support: 10/10.
Read full review of Veeam Data Platform »
Anwar Haq
Sr. Solution Architect at a tech services company
The technical support is good and responsive.
Read full review of Veeam Data Platform »
Nivendran NAir
Solutions Architect at a computer software company
It's been about eighteen to twenty-four months since I last dealt with Veeam ONE technical support, but the team was...
Read full review of Veeam Data Platform »
Anonymous User
Network Manager at a logistics company
Veeam customer service and technical support have been fantastic. They’ve been very responsive, very professional,...
Read full review of Veeam Data Platform »
Mehmet Aksoy
System Administrator at a hospitality company
I do not know about the technical support of Veeam because I cannot create tickets directly. I can create tickets...
Read full review of Veeam Kasten for Kubernetes »
Kevin Heron
Technical Operations Manager at a tech vendor
I have used the tech support for the product. They are all very good. They have a great website and there are a lot...
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
Solution Architect at a tech services company
They are very useful.
Read full review of Veeam Data Platform »
Anonymous User
Senior Storage & Virtualisation Engineer (Managed Services) at a tech services company
Customer Service: Good. Technical Support: Excellent.
Read full review of Veeam Data Platform »
Engeline Snijders
Teamlead Enterprise Content Management at a pharma/biotech company
Everything went fairly smoothly from a technical point of view and from a point of view of implementation and other...
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
Network specialist at a government
Customer Service: 10/10. Technical Support: 10/10.
Read full review of Veeam Data Platform »
Johnny Öhlund
IT Technician at a computer software company
Technical support is helpful and responsive. they are very knowledgeable and friendly. We are very satisfied with the...
Read full review of Veeam Data Platform »
Anonymous User
CEO
Customer Service: Rating in level from 1-10 where 10 is the best i would rate it 10. Technical Support: Rating in...
Read full review of Veeam Data Platform »
Chetan Doshi
M S Technical Head at a tech services company
The support that we have been receiving has been perfect.
Read full review of Veeam Data Platform »
Anonymous User
Project Manager and Technical Consultant at a computer software company
We haven't dealt with technical support.
Read full review of Veeam Data Cloud for Microsoft 365 »
Thiago Souza
Solutions Architect at a tech services company
I rate the technical support as a ten out of ten. Veeam boasts a wide documentation forum in which most issues can be...
Read full review of Veeam Data Platform »
Anonymous User
Software Technology Specialist at a tech services company
The technical support from Veeam is very good.
Read full review of Veeam Data Platform »
Tamer Hossam
Applications section Head at a comms service provider
They respond quickly in most cases. However, in some instances, there is back-and-forth communication between Veeam...
Read full review of Veeam Data Platform »
Anonymous User
IT Director at a consultancy
The technical support is excellent; they are very prompt and knowledgeable.
Read full review of Veeam Data Platform »
Leticia Espinosa
Systems Recovery Specialist at a legal firm
The technical support is responsive, however, there have been times when we have had problems, but the technical...
Read full review of Veeam Data Platform »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.